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MEMBER GUIDE

68122 1/24 Texas

TABLE OF CONTENTS

Membership Information .................................2

Roadside Assistance ....................................3

Travel .................................................6

Automotive ............................................7

Member Services .......................................8

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MEMBERSHIP INFORMATION

This Member Guide describes your AAA Texas member benefits. All members are entitled to receive Classic benefits. Members who have paid the

AAA Plus

or AAA Premier

RV benefit levels, where available, and certain AAA Premier benefits, are effective seven (7)

calendar days after processing, and receipt of the full payment due. AAA Premier benefits that have a 7 day wait period include the following: Tow

of up to 200 driving miles, Vehicle Locksmith, One-day Free Rental Car with in-state tow, Discount on the paid ID theft products, Home Lockout Service,

and Windshield Repair. A non-refundable service fee applies each time you use Roadside Assistance for the first three days of your new membership.

See AAA.com/ServiceFee for fee amount.

Tidewater, Automobile Club of Missouri, and Automobile Club of Southern California.

All applications and renewals are subject to approval and acceptance by AAA Texas. If at any time during the year you decide that AAA is not for

you, we will give you a pro-rated refund of the membership dues you paid, excluding the new member admission fee and discounts. Membership

eligibility, dues, fees, services and benefits are subject to change without notice.

The first membership in your household is the Primary Membership. An Adult Associate must be at least 21 years old and reside in your household.

There is a limit of one Adult Associate per household. Dependent Associates must be under 26 years old and either live in your household or be

full-time students away at school. Birth dates must be provided for Dependent Associates; there is no minimum age limit. Adult and Dependent

Associates enjoy the same membership benefits as Primary Members except for the number of Roadside Assistance service calls allowed at no

renewal notices. These notices will state the names of the current Primary and Associate Members, the current services, and the total membership

dues required for renewal. You may add or change Associate Members and services if desired.

Your renewal payment is due as of your membership expiration date. We accept renewal payments up to 90 days after your membership expiration

date. If you renew your membership prior to your membership expiration date or within 90 days thereafter, your original membership number,

membership join date and membership expiration date will remain unchanged and your renewed membership term will expire one year from your

membership expiration date, even if such new expiration date is less than one year from the date you paid for your renewal. AAA Texas will continue

to provide most membership benefits and services to you after your membership expiration date for a limited period of time; however, if you do not

renew, you will be billed a service charge for certain services used during such period.

If you prefer not to renew, you may purchase a new membership at any time subject to all applicable new membership policies. New memberships

are issued with new membership numbers, no prior “membership years,” and may require payment of certain non-refundable fees, such as a new

presented for payment. Each returned payment is subject to a returned payment fee, which may be debited electronically. For fee amount, visit AAA.

com/ServiceFee. Payments that cannot be processed or payments returned unpaid or otherwise rejected by your financial institution may result

in cancellation of AAA Auto Pay enrollment and membership. You may cancel AAA Auto Pay or update your credit or debit card account number

and/or expiration date at any time by calling us at 1.800.765.0766, going online at AAA.com/MyAccount or visiting your local branch. You may

cancel your membership at any time by contacting us at 1.800.765.0766 or visiting your local branch.

The monthly dues option for AAA membership requires the authorization of automatic payments charged to a credit or debit card (“Monthly Auto

Pay”). You will receive notice of your monthly dues and scheduled payment date upon joining, annually thereafter, and when you make changes

to your membership. Your payment will be processed up to four (4) days after: (i) your scheduled payment date or (ii) if your payment date is not

contained in a given month, the last day of the month. Your membership will automatically renew each month until you cancel it. You may

services used after your missed payment. You agree to maintain a valid email address on file with us and we will email you notice of any payment

failures. You can make changes to or cancel Auto Pay online at AAA.com/MyAccount, by phone at 1.800.765.0766, or by visiting your local branch.

If your Monthly Auto Pay or membership is cancelled for any reason, all primary and associate members under your membership cannot rejoin or

renew with Monthly Auto Pay, but if eligible, may only rejoin, upon payment of admission fee and annual dues in full, with no discount and subject to

all applicable new membership policies.

If you add or remove associate members or change your member benefit level, it may take up to two billing cycles for the new amount to be

charged. If the change results in an increase in your monthly dues, we may process an additional charge for the amount of any effective increase

that was not previously charged. If the change results in a reduction of your monthly dues, both a charge and refund may appear on your next

credit or debit card statement. New associates or benefit level upgrades will be effective immediately upon processing, subject to applicable wait

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periods. If you remove an associate, reduce your benefit level or cancel your membership, those changes must be made at least three (3) days

and Monthly Auto Pay. We will not receive updated information if your account has been closed.

AAA Texas may cancel any Primary or Associate Membership if the conduct of the Member or Associate member is determined to be harmful to the

welfare, standing, or best interest of AAA Texas, its employees, or its members. Membership may also be cancelled if the service demands of the Primary

Member or Associates are determined to be excessive. Primary Members are responsible for the conduct and the service demands of their Associates.

As a membership organization, it’s vital for AAA Texas to have our members’ current contact information (e.g., address, phone and email) in order to

provide member benefits and to inform members of the various products and services offered by AAA Texas. We will ask for your contact information

when you first become a member. Thereafter, when you contact us, we will ask for your contact information to authenticate your identity and to

ensure that we have your most current contact information. If you provide an email address, we will send you emails informing you of Member

receive AAA Explorer, other communications directly related to your membership, and promotional offers with your bills and renewal notices.

We send a privacy notice annually, as required by law. We reserve the right to modify this Notice at any time.

Calls placed to our 24-hour call centers may be recorded to increase our ability to monitor the quality of service and assist in addressing member

concerns. Please contact us and cancel your service request immediately if you no longer need assistance.

When requesting service, be prepared to provide:

• Your name and AAA membership number

• Telephone number from which you are calling or can be contacted

• The exact location of your vehicle and nearest cross streets

location, or you prefer not to remain with your vehicle, advise the service representative, who will work with you to establish a mutually agreeable

location for the service driver to meet you. Accept service only from independent service providers that display the AAA or AAA Texas emblem.

YOUR AAA MEMBERSHIP CARD IS YOUR KEY TO SERVICE

To receive Roadside Assistance, you must present your AAA membership card or dues receipt and a matching valid driver’s license or other state

or federally issued photo identification to the independent service provider when the service vehicle arrives. You must provide a driver’s license for

identification if you are the driver.

Service is available only to the person named on the membership card who is the driver of or a passenger in the vehicle at the time of the covered

vehicle disablement. AAA memberships are not transferable, and membership service is not provided to non-members. Members cannot transfer or

sell their membership or any service call to any other person. Other members of your household who want Roadside Assistance must have their own

membership cards, in their own names, to obtain service.

calls or reimbursements for personal, non-commercial use and subject to the service limitations and conditions in this guide. There will be a service

charge for each additional service call beyond the number of allowable calls or reimbursements. AAA Texas may require immediate payment of a

service charge by credit or debit card for “Classic” benefit level service before providing service. Additional charges for Roadside Assistance services

beyond the “Classic” benefit level, such as towing beyond 7 miles, the cost of emergency fuel, excess vehicle locksmith services, and services such

as towing, extrication/winching and tire change service for RVs and motorcycles, will be payable by the member directly to the independent service

provider at the time of service at such service provider’s applicable rates. If the member is unable to provide a valid credit or debit card to AAA

Texas at the time of service request or the charge is not approved by the credit or debit card company, AAA Texas may send service on a “Cash on

Delivery” (COD) basis, meaning all charges payable by the member will be paid directly to the independent service provider at the time of service

at such service provider’s applicable rates. If a cardholder has an unpaid service charge balance and contacts AAA Texas for Roadside Assistance

service, AAA Texas may require immediate payment of both the unpaid balance and the service charge for the current service call before providing

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• MINOR MECHANICAL FIRST AID

when it can be safely reached from a normally traveled road or established thoroughfare. Extrication of vehicles parked on streets, driveways,

parking lots or alleys which are snowbound or flooded is not covered under AAA membership. Service does not include shoveling snow from

around a vehicle or clearing a road or driveway. If special equipment, more than one service vehicle or more than one person is required, the

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member has up to 48 hours from the time of the tow to contact AAA Texas and request the one-day complimentary rental car benefit. Service must

• Recreational Vehicles (RVs) are eligible for service with the exception of towing, extrication/winching and tire change service. Towing, extrication/

winching and tire change service for RVs is available under AAA Plus and AAA Premier benefits. RVs include motor homes, camper vans,

cab-over campers, and recreational trailers including camping trailers, fifth wheel trailers, and utility trailers carrying recreational vehicles or

equipment (excludes commercial and horse/livestock trailers). ATV trailers, boat trailers, and personal watercraft trailers must be carrying their

designated recreational equipment or must be empty to be eligible for service.

• Motorcycles are eligible only for the delivery of fuel and locksmith services. Towing and extrication and winching service for motorcycles is

available under AAA Plus and AAA Premier benefits. Motorcycles must be licensed for highway use.

A member’s personal check for up to $250 will be accepted by the independent service provider for emergency repairs and services. A valid

provider driver. Because towing is by far the most time consuming type of service AAA Texas provides, towing operations may be temporarily

suspended to avoid excessive delays to members waiting for other services. During such times, priority will be given to members stranded away from

shelter or to members with vehicles that have skidded and/or become stuck on highways in severe snowstorms.

SERVICE LIMITATIONS

Service will be limited to that which can be provided with equipment ordinarily used for Roadside Assistance by the independent service provider

serving the area. Service will not be provided when the disabled vehicle cannot be safely reached or serviced without damage to the vehicle or

servicing equipment.

Service may not be used as a substitute for regular maintenance necessary to keep a vehicle in good operating condition. AAA Texas cannot

render service repeatedly to a vehicle in need of repair.

Service is intended for personal, non-commercial use, and only provided for a covered vehicle disablement. An individual’s AAA membership may

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exhibition, charitable donation, relocation or any other similar situation. Such tows are considered “convenience tows” and are not covered roadside

The following services are not provided under the membership benefit:

• Service to a vehicle located in an area not regularly traveled by private passenger vehicles (such as a beach, open field, creek bed, private,

logging or forest service road).

• Shoveling snow from around a vehicle or clearing a road or driveway.

• Servicing or extrication of vehicles on inaccessible streets, back roads, driveways, parking lots or alleys which become snowbound or flooded.

• Towing of vehicles purchased in an inoperable condition.

• Cost of vehicle locksmith services beyond what is necessary to place the vehicle in a condition to be safely driven (such as duplicating keys,

non-emergency lock repairs and re-keying of vehicle locks).

• Service in situations where a membership card and a matching valid driver’s license or other state or federally issued photo identification is not

provided to the service driver. You must provide a driver’s license for identification if you are the driver.

• Towing, extrication/winching and tire change service for RVs and towing and extrication and winching service for motorcycles, unless the

member has AAA Plus or AAA Premier benefits.

• Towing to or from auto dismantlers or salvage yards, or from one storage location to another.

• The installation or removal of snow tires or chains.

a Roadside Assistance service call. (See Allowable Roadside Assistance Service Calls.)

Reimbursements for services, including services received outside of Texas, will only be considered for those membership services which AAA Texas

and up to $150 for AAA Premier members.) Certain terms, conditions and exclusions apply and are subject to change without notice. A service

charge will be deducted from a reimbursement when applicable. Reimbursement is not provided for taxi fares, telephone calls, rental cars, etc.

Members will be reimbursed for membership services at the prevailing commercial rates when AAA service was requested from a AAA or CAA club,

but the membership could not be verified. Reimbursement will be issued upon subsequent verification that the member’s valid membership was in

effect at the time of service.

PARTIAL REIMBURSEMENT

Only partial reimbursement, limited to the amount AAA Texas would have paid an independent service provider, will be made when AAA was not

contacted to provide service. If towing is covered by an automobile insurance policy, the maximum reimbursement for a tow bill will be limited to the

the lock must be drilled to gain entry to the home or if keys are lost or stolen. Any charges in excess of $100, as well as all charges associated with

any other residential locksmith services, are at the expense of the AAA Premier member.

Home lockout service is limited to one (1) usage per AAA Premier household per membership year. Home lockout service is not transferable to any

other person. The AAA Premier member must be present at the time of service. Identification and proof of residence is required. In the case of rental

property, approval of the property owner may be required. Service is valid only in Texas. Service is provided by independent locksmiths and is subject

to availability; if AAA Texas cannot dispatch service, the member will be referred to a commercial locksmith and will be reimbursed for covered

service up to $100. Locksmith arrival time is based on locksmith availability.

TRAVEL

photos are also available at your local Auto Club branch.Members save on expedited passport and travel visa courier services online. A set of two

passport photos are free to AAA Premier members, only available at AAA Texas branches.

Members can purchase travel insurance for vacations as well as Mexico Automobile Insurance for driving into Mexico. Travel insurance is offered

through Allianz Global Assistance*. Mexico Automobile Insurance is provided by Grupo Nacional Provincial, S.A. Contact your local AAA branch for

more information.

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• Emergency message center

• Lost ticket and document replacement arrangements

• Lost baggage assistance

• Emergency airline and hotel reservation

• Legal referrals

• Money transfers, including emergency cash transfer arrangements

• Assistance translation services

• Prescription replacement arrangements

• Medical provider referrals, appointments and admission arrangements

• Medical case monitoring and liaison service

CONCIERGE SERVICE** for AAA Premier members includes:

• Weather forecast information

• Certain travel information and assistance

24-Hour Travel Assistance and Concierge Services for AAA Premier Members, please call the numbers below.

800.586.8456 (Toll-free, Domestic)

804.673.1563 (Collect, International)

The member must purchase AAA Premier service prior to travel departure date in order to use these services. 24-Hour Travel Assistance and

Concierge Services are not financial benefits. Any costs associated with these services are paid by the member.

Benefits and service provider are subject to change without notice.

AUTOMOTIVE

* AAA Car Buying Service is managed by TrueCar, Inc. Available for select makes and models and in select areas. Limited supply and special edition vehicles may be excluded. Other restrictions

**New Cars: You will receive upfront member price offers on in-stock dealer inventory. Not all dealer inventory is presented online. The Member Price is an offer directly to you. It includes the vehicle’s MSRP

options you are interested in, and then gives you a detailed estimate of the car’s price with your specific requirements. Members can view features,

manufacturer incentives and MSRP, and get detailed pricing reports for new cars. AAA Premier members can also call the toll-free phone number

listed on the back of their membership card for a free new car buying consultation.

For pre-owned cars, you can view thousands of pre-owned vehicles for sale by dealers through the AAA Car Buying Service’s online inventory

Classic and AAA Plus members can purchase CARFAX Vehicle History Reports for 20% off the retail price online by logging in to AAA.com/Auto.

AAA Premier members receive one (1) free CARFAX Vehicle History Report per membership year by calling the AAA Premier Services phone number

located on the back of the AAA Premier membership card. Subsequent CARFAX Vehicle History Reports are available to AAA Premier members at a

40% discount when ordered at AAA.com/Auto.

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inspection with any paid service, upon request. Most passenger cars and light trucks are eligible. Members also receive AAA Texas’ support to help

subscription for AAA Explorer.

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Offer is exclusive to AAA Daily Advantage Visa Signature

Credit Card or AAA Travel Advantage Visa Signature

Credit Card holders enrolled in the

Auto insurance through AAA comes with a complete accident recovery program called AAA Accident Assist. The AAA Accident Assist program can

handle your needs from the scene of an accident by placing one phone call to AAA at 888.322.2674.

At the scene of the accident, AAA:

• Sends a AAA Roadside Assistance Service Provider vehicle

• Tows your vehicle to a repair shop in our AAA Member Preferred Repairs Program, or the repair shop of your choice

• At your request, contacts family members on your behalf

Immediately after the accident, AAA:

• Arranges a rental vehicle for those with rental coverage

• Completes your claim notice at your convenience

authorities. The lifetime warranty from a AAA Member Preferred Repairs Program facility excludes parts and materials, and is non-transferable. Other

restrictions apply. Roadside Assistance generally provided by independent service providers.