Verizon Home Device Protect Terms and Conditions

Verizon Home Device

Protect

Terms and Conditions

Effective April 25, 2024

611 v. VZWFIOS_04.24 (08/23)2

We, the administrator or the seller of this Plan may

make available additional products and services at a

discount from time to time, for your consideration.

THIS PLAN (HEREINAFTER REFERRED TO AS THE

“PLAN”) IS A LEGAL CONTRACT BETWEEN YOU, US,

AND THE ADMINISTRATOR (AS HEREINAFTER DEFINED).

IT REQUIRES YOU TO RESOLVE ANY DISPUTES WITH US

THROUGH BINDING AND INDIVIDUAL ARBITRATION OR

THROUGH SMALL CLAIMS COURT AND LIMITS OUR

LIABILITY TO YOU. PLEASE READ THIS PLAN

CAREFULLY AND COMPLETELY. IF YOU DO NOT AGREE

WITH ANY OF ITS PROVISIONS, DO NOT USE THE

SERVICES OFFERED BY THIS PLAN.

This Plan is a service contract and is separate and distinct

from any product or service warranty which may be provided

by the manufacturer, importer, or seller, and does not extend

the term of any original product or service warranty that the

manufacturer, importer, or seller may have provided.

1. Obligor: The company obligated under this Plan in the

District of Columbia and all states except Florida is:

Asurion Warranty Services, Inc., who can be

contacted at: P.O. Box 061078, Chicago, IL

60606-1078, telephone 1-866-856-3882. If purchased

in Florida, the company obligated under this Plan is:

Asurion Florida Warranty Services, Inc., who can be

contacted at: P.O. Box 061078, Chicago, IL

60606-1078, telephone 1-866-856-3882.

2. Definitions: Throughout this Plan, the words (1) “we,”

“us,” and “our” refer to the company obligated under this

Plan, as referenced in the Obligor section of this Plan; (2)

“administrator” refers to (a) Asurion Services, LLC in all

states and the District of Columbia except in Florida; (b)

Asurion Florida Warranty Services, Inc. in Florida. The

administrator can be contacted at: P.O. Box 1340,

Sterling, VA, 20167, telephone 844-769-1991; (3)

“Verizon Online Services, LLC” and “Verizon Online”

(hereinafter referred to as “Verizon”) 140 West Street,

New York, NY 10007 refers to the seller of this Plan; (4)

“you” and “your” refer to the individual that purchased

this Plan; (5) “breakdown” refers to the mechanical or

electrical failure of the products caused by: a) defects in

materials and/or workmanship, b) normal wear and tear,

c) power surges and (d) unintentional and accidental

damage from handling for portable products (ADH) as a

result of normal use of the product only for Laptops,

Tablets, Portable Gaming Devices, Audio Headsets,

Health and Fitness Bands, Smartwatches, Printer display

screens, portable DVD Players, portable Blu-ray players,

611 v. VZWFIOS_04.24 (08/23) 3

Virtual Reality Headsets, Audio/Visual Streaming Devices,

Augmented Reality Glasses, Pet Collars, Blood Pressure

Monitors, Pulse Oximeters, and Electrocardiogram (EKG)

Monitors; (6) “product” refers to the eligible qualifying

products indicated in Section 7(a) below, which are

located at your Verizon service address or a qualifying

secondary address as indicated in Section 7 below and

covered under this Plan; and (7) “replacement product”

refers to a NEW, REFURBISHED OR

REMANUFACTURED PRODUCT, OR A PRODUCT OF

EQUAL OR SIMILAR FEATURES AND FUNCTIONALITY

THAT PERFORMS TO THE FACTORY SPECIFICATIONS

OF THE ORIGINAL PRODUCT. Technological advances

may result in us providing a replacement product with a

lower selling price than the original product.

3. Instructions: Please retain these terms and conditions

for your records; they are an integral part of this Plan,

and you may be required to reference them to obtain

service. Your billing statement and this Plan, including the

terms, conditions, limitations, exceptions and exclusions,

constitute the entire agreement between you and us.

4. Your Responsibilities: The product must be in good

working condition prior to your Plan enrollment; products

purchased after Plan enrollment must be in good working

condition at the time of product purchase. You must

follow the instructions that are in the owner’s manual for

proper use, care and maintenance of the product. Failure

to follow the manufacturer’s maintenance and service

guidelines may result in the denial of coverage under this

Plan. We strongly recommend (but do not require as a

condition of this Plan) the regular backup of data and

software. It is important that you back up all data files on

your PC prior to the commencement of service; repairs to

your PC may result in the deletion of such data files.

5. Charges: You will be billed a monthly fee in the amount

of $25.00 plus applicable taxes, in advance, to receive

this Plan.

AS FURTHER OUTLINED IN SECTION 21, WE MAY

CHANGE THE MONTHLY CHARGE FOR THE PLAN, OR WE

MAY CHANGE THESE TERMS AND CONDITIONS FROM

TIME TO TIME UPON THIRTY (30) DAYS WRITTEN NOTICE

TO YOU, OR LONGER, AS MAY BE REQUIRED BY LAW.

SUCH NOTICE MAY BE PROVIDED AS IN A SEPARATE

MAILING OR EMAIL OR BY ANY OTHER REASONABLE

METHOD.

6. Term and Coverage: The Plan will become effective and

billing will commence upon your enrollment in the Plan.

With the exception of access to technical support which

begins on your date of enrollment, ALL OTHER

COVERAGE UNDER THE PLAN WILL COMMENCE

THIRTY-ONE (31) DAYS AFTER YOUR ENROLLMENT

IN THE PLAN. NO SERVICE WILL BE PROVIDED

611 v. VZWFIOS_04.24 (08/23)4

DURING THE INITIAL THIRTY (30) DAYS OF THE

PLAN. There will be no lapse in coverage if you relocate

your residence (including primary and/or qualifying

secondary address), provided that the Plan is active and

you notify Verizon or us as directed of such relocation. For

your primary address, notification will be made to Verizon.

For a qualifying secondary address, notification of

relocation will be made to us. This Plan is inclusive of the

manufacturer’s warranty; it does not replace the

manufacturer’s warranty but provides certain additional

benefits during the term of the manufacturer’s warranty.

After the manufacturer’s warranty expires, the Plan

continues to provide some of the manufacturer’s benefits

as well as certain additional benefits as specified in

Section 7. If this Plan is cancelled, coverage will

continue for thirty (30) days after the cancellation

date. In the event your product is being serviced by an

authorized service center when this Plan terminates, the

term of this Plan will be extended until the repair has

been completed and your product has been delivered to

you.

7. What is Covered: This Plan covers parts and labor costs

for the repair or replacement of your product resulting

from a breakdown, provided your product is: (i) owned by

you or a member of your household, and (ii) located at

your Verizon service address or a qualifying secondary

address located in the United States. Your secondary

address may only be changed up to three (3) times per

year. We will, at our discretion, repair or replace the

product, or reimburse you for authorized repairs to or

replacement of the product, when required due to a

breakdown. Non-original parts may be used for

repair of the product. If we determine that we cannot

service your product as specified in this Plan, we may

replace it with a replacement product, or we may at our

discretion, issue you a gift card or check based on the

replacement value, age and condition of the product, as

determined by us, immediately prior to the breakdown.

The replacement product immediately becomes a

qualifying product and is covered under this Plan. At our

sole discretion, we may require that you return the

claimed product to us as a condition to receiving a

replacement product or reimbursement. Coverage also

includes access to technical support for your products

during the term of the Plan. Terms of service for technical

support can be accessed at

www.asurion.com/legal/verizon.

a. Qualifying Products: The Plan covers an unlimited

quantity of the following of products, of any size and

any brand, as outlined below.

Home Entertainment and Office:

• Desktops, Laptops, Tablets (collectively referred

611 v. VZWFIOS_04.24 (08/23) 5

to as “PC” or “PCs”). Each PC can include one

(1) of each of the following: an associated

external monitor, keyboard (wired or wireless),

mouse (wired or wireless), modem and external

desktop speaker set (wired or wireless). PCs

eligible for coverage under this Plan are those

equipped with a Windows Operating System

version Windows 7 or newer or Android version

1.6 or newer and Apple computers which are

equipped with an Apple operating system version

OS X (10) or newer and a Chrome Operating

System.

• Home Routers (wired or wireless) of any brand

and any age, excluding any Verizon-branded or

provided router, which is supported by Verizon.

Routers may be mesh or non-mesh.

• External Hard Drives.

• Printers and Multifunction Printers (collectively

referred to herein as “Printer” or “Printers”),

excluding three-dimensional object printers or

similar, or crafting Printers.

• LCD, Plasma or LED Televisions (collectively

referred to as “Television”). Televisions include

coverage for the original remote control.

Other Home Entertainment:

• Bluetooth and Wi-Fi Enabled Speakers.

• Audio/Video Streaming Devices, including the

original remote control, excluding any

Verizon-branded or provided audio/video

streaming devices, which are supported by

Verizon.

• Gaming Systems and Handheld Gaming Devices

(collectively referred to as “Portable Gaming

Devices”). Portable Gaming Devices include

coverage for gaming controllers.

• DVD Players and Blu-ray Players (collectively

referred to as “DVD Players”)

• Home Theater System (collectively referred to as

“Home Theater System in a Box”). Home Theater

System in a Box includes a receiver, sound bar,

speakers, DVD Players, amplifier, subwoofer and

tuner.

Wearables:

• Health and Fitness Bands

• Smartwatches

• Virtual Reality Headsets

• Audio Headsets, including audio headphones

(collectively referred to as “Audio Headsets”)

• Augmented Reality Glasses

611 v. VZWFIOS_04.24 (08/23)6

Smart Home Products:

• Smart Device Hubs

• Smart Light Dimmers

• Smart Thermostats

• Smart Smoke Detectors

• Smart Carbon Monoxide Detectors

• Smart Door Locks

• Smart Home Security Cameras

• Smart Video Doorbells

• Smart Alarm Contact Sensors

• Smart Alarm Flood and Freeze Sensors

• Smart Alarm Glassbreak Sensors

• Smart Alarm Keypads

• Smart Alarm Motion Detectors

• Smart Alarm Panic Buttons

• Smart Alarm Range Extenders

• Smart Video Products

Smart Home Healthcare Products

• Blood Pressure Monitors

• Electrocardiogram (EKG) Monitors for personal

home use

• Pulse Oximeters

Smart Pet Tech

• Pet Collars, Excluding Fence Hardware

• Auto Fetch Machines

• Pet Snack and Food Dispensers

Smart Floorcare

• Robotic Vacuums

• Robotic Mops

The products listed within the Smart Home

Products, Smart Home Healthcare Products, Smart

Pet Tech, and Smart Floorcare above must utilize

one of the following home networking solutions:

enabled Wi-Fi, Bluetooth, ZigBee, Z-Wave, Insteon,

Thread Group or Matter, or other networking

solution approved by us to be eligible for this Plan.

8. If Your Product Needs Service: In the event your

product experiences a breakdown after your coverage

begins, you may file a claim by going online to

https://www.asurion.com/verizon/home-device-protect/

twenty-four (24) hours a day, seven (7) days a week or by

calling 844-769-1991, twenty-four (24) hours a day,

seven (7) days a week. Your product may be subject to a

service fee for each claim, as further outlined below.

611 v. VZWFIOS_04.24 (08/23) 7

Onsite, depot or carry-in service or advance exchange

may be available, as further outlined below. The

administrator will inform you during the filing of the claim

what type of service your product qualifies for. We may

require you to fill out a claim facilitation form prior to

receiving service or replacement or reimbursement for

your product. You may also be required to produce a

State or Federal issued photo identification, other than a

professional or student license or I.D., as a condition to

receiving service or replacement or reimbursement. Any

abuse of the Plan by you, including but not limited to

seeking replacement of a product not belonging to you,

may result in termination of the Plan upon notice. All

claims under this Plan must be reported to us within one

hundred and eighty (180) days of the breakdown of the

product. The cost of the replacement product cannot

exceed the available balance of funds under the

aggregate claim limit. Repaired or replaced products are

warranted by us for ninety (90) days from the date of

product receipt by you. In the event that the product fails

to function properly during such ninety (90) days, we will

repair or replace the product at no cost to you. Such

services will not be charged against your aggregate claim

limit under the Plan. All claims under this Plan must be

reported to us within sixty (60) days after cancellation or

termination of the Plan.

a. Service Fee: In the event that one of the following

products: PCs, Televisions, mesh Routers, Portable

Gaming Devices, Printers, Home Theater Systems in

a Box, Bluetooth and Wi-Fi Enabled Speakers, Virtual

Reality Headsets, Pet Collars, Robotic Vacuums,

Robotic Mops, or Augmented Reality Glasses requires

service, you will be required to pay a service fee in

the amount of $99, plus applicable taxes. In the event

that one of the following products: Audio Headsets,

Health and Fitness Bands, Smartwatches, Smart Door

Locks, Smart Home Security Cameras, Smart

Thermostats, Smart Video Doorbells, Smart Video

Products, Auto Fetch Machines, or Pet Snack and

Food Dispensers requires service, you will be

required to pay a service fee in the amount of $49,

plus applicable taxes. The service fee must be paid

and received in advance of the service being provided

and may be paid by valid credit card. The service fee

does not apply to the repair or replacement of a

remote control, game controller, monitor, keyboard,

mouse, modem, external PC speakers (wired or

wireless), non-mesh Routers, Smart Alarm Contact

Sensors, Smart Alarm Flood and Freeze Sensors,

Smart Alarm Range Extenders, Audio/Video

Streaming Devices, DVD Players, Smart Device Hubs,

Smart Light Dimmers, Smart Smoke Detectors, Smart

Carbon Monoxide Detectors, Blood Pressure

611 v. VZWFIOS_04.24 (08/23)8

Monitors, Pulse Oximeters, or EKG Monitors,

however, the costs associated with the repair or

replacement of these products will apply toward the

aggregate claim limit under the Plan Limits of

Liability.

9. On-Site Repair Service: If the product requires on-site

repair service, an adult (18 years or older) must be

present during the time of service. You must provide a

safe, non-threatening environment for our technicians in

order to receive on-site service. If our technicians

determine that certain repairs cannot be completed

where the product is located and must be repaired at

another location, this Plan will cover all shipping and

handling costs. Products installed in cabinetry and other

types of built-in applications are eligible for service as

long as you make the product reasonably accessible to

the service provider. We are not responsible for the

dismantling or reinstallation of furniture or fixed

infrastructures when removing or reinstalling repaired or

replaced products into furniture or cabinetry.

10. Repair Depot Service: If the product is not serviced

on-site, we may instruct you to ship your product to a

designated repair depot location for service. If your

product is eligible to be shipped to a repair depot for

service, we will send you a prepaid shipping label and

instructions for shipping your product to our authorized

service center. Standard shipping costs are covered by

the Plan.

11. Carry-In Repair Service: If the product requires service,

we may instruct you to bring it to an authorized repair

center for repair. Non-original parts may be used for the

repair of the covered product.

12. Advance Exchange: If the product qualifies for

advanced exchange, we will ship you a replacement

product after the claim has been filed and approved.

Upon receipt of the replacement product, the product that

was approved for replacement must be returned to us at

our expense in the return mailer that we provide to you.

You must return the claimed product as directed by us

per the shipping instructions, including disabling Find

My® feature for Apple® products, and other security

software as applicable, on your product, included in the

return mailer, or you may be charged a non-returned

equipment charge up to the retail price of the failed

product. YOU CAN AVOID THIS CHARGE BY SIMPLY

RETURNING THE PRODUCT AS DIRECTED.

13. Registration: Registration of this Plan is not required. At

your option, you may register the products to be covered

by the Plan at any time during the coverage period.

14. Plan Limits of Liability:

a. Per Claim Limit: The maximum amount we will pay

for the repair or replacement of the product for any

611 v. VZWFIOS_04.24 (08/23) 9

single claim is $3,000 or the aggregate claim limit of

this Plan of $5,000, whichever is less.

b. Aggregate Claim Limit: The maximum amount we

will pay for all claims made in any twelve (12) month

rolling period is $5,000. The twelve (12) month

rolling period begins on the date of your first claim.

c. If You Meet or Exceed the Aggregate Limit: We

will be responsible for informing you, at the time of

the claim, if you have reached the $5,000 aggregate

claim limit. In the event you reach the aggregate

claim limit and the product requires additional

repairs, we will provide you with information on how

to get the product repaired, however, we will not be

responsible for any costs related to these repairs. A

covered claim will apply to your aggregate claim limit

for twelve (12) months after the claim is completed,

at which point that claim will roll off your account and

that claim or the associated costs will be added back

to your available aggregate claim limit balance. You

will continue to have access to technical assistance

and support for the duration of your enrollment in this

Plan, regardless of your aggregate claim limit

balance.

15. Payment: You agree to pay monthly charges for this Plan

as such charges will appear on your Verizon monthly bill

or monthly bill for the credit or debit card which was

supplied by you. The monthly rate for the Plan was

provided to you at the time you subscribed to the Plan

and is listed above on this Plan. Non-payment by you will

result in cancellation of the Plan. All charges, plus all

applicable taxes, will be billed on a monthly basis on your

Verizon monthly bill or the credit card or debit card which

you provided during enrollment into the Plan. It is your

responsibility to maintain a valid credit or debit card with

us or Verizon to process payments, and failure to do so

may cause your Plan to be cancelled.

16. Insurance Securing this Plan: This Plan is not a

contract of insurance. The obligations of Asurion

Warranty Services, Inc. under this Plan are secured by an

insurance policy provided by Liberty Insurance

Underwriters Inc. in the following states: AL, AR, CA, CO,

CT, DC, FL, GA, HI, IL, IN, KY, MA, ME, MN, MO, MT, NC,

NH, NJ, NV, NY, OH, OK, OR, SC, TX, UT, VT, VA, WA, WI,

WY and all other states required by law. The obligations

of Asurion Florida Warranty Services, Inc. under this Plan

are secured by an insurance policy provided by Liberty

Mutual Insurance Company. If within sixty (60) days we

have not paid or provided service for your claim, provided

you with a refund owed, you are otherwise dissatisfied, or

if we become insolvent or otherwise financially impaired,

you may report a claim directly to the applicable

insurance company at 55 Water St., 18

Floor, New York,

NY 10041 for Liberty Insurance Underwriters, Inc. and at

611 v. VZWFIOS_04.24 (08/23)10

175 Berkeley Street, Boston, Massachusetts, 02116, for

Liberty Mutual Insurance Company, or by calling toll free

1-800-677-9163.

17. Exclusions – What Is Not Covered: This Plan does

not cover the following:

a. Pre-existing conditions at the time of your

enrollment in the Plan or purchase of the

product or prior to the expiration of the thirty

(30) day waiting period;

b. Cosmetic defects, damage to or failures of

non-operational components that do not inhibit

the proper operation and performance of a

covered item, such as, but not limited to:

appearance parts; broken hinges; cracked

cases; decorative finishing; finish defects;

handles; nonfunctional plastic; trim;

accessories; attachments;

c. Breakdown or costs resulting from: improper

installation or setup; use in any combinations

not approved in the manufacturer’s

specifications; unauthorized modifications,

alterations, repairs or repair personnel;

d. Consequential, incidental, special or indirect

damages or losses, including but not limited to:

loss of use; loss of business; loss of profits;

loss of data; down-time and charges for time

and effort;

e. Failure, inoperability, or disruption of any

product or product functions due to any design

flaw or systemic defect;

f. Breakdown or loss caused by any physical

force external to the product, whether

accidental (excluding those products as

outlined in the Definitions section) or

intentional, including but not limited to: any

disaster, whether natural (acts of God) or

man-made, whether local or catastrophic;

abuse; acts of war; civil disorders; corrosion;

dirt; mold; dust; earthquake; fire; hail; insects

or other animals; liquid immersion; malicious

mischief; misuse; negligence; nuclear accident;

riot; rust; sand; smoke; storm; terrorist attack;

vandalism; wind;

g. Costs associated with installation or

uninstallation of any product;

h. Burned-in images and pixel failure within

designed specifications or that do not

materially alter the product’s functionality;

i. Products that are not owned by you, leased and

rented products, or products that are not

customarily located in your specified residence;

611 v. VZWFIOS_04.24 (08/23) 11

j. Breakdown of the product either while in

storage or in the course of transit, delivery, or

redelivery, except where the loss or damage

occurs while your product is located at our

designated repair depot;

k. Normal periodic or preventative maintenance,

inspections, cleaning, or tune-ups; minor

adjustments and settings outlined in the

product owner's manual that the user can

perform; costs related to any service request

which results in customer education or no

problem found;

l. Products whose serial number has been altered

or removed;

m. Products located outside the United States;

n. Repair or replacement covered by a

manufacturer recall in effect at the time of the

breakdown;

o. Support or repairs to software; loss or damage

to software due to any cause; including but not

limited to: computer virus; worm; Trojan

programs; adware; spyware; firmware or any

other software program;

p. Data or software of any kind that is deleted or

damaged during a repair or replacement under

this Plan;

q. Theft or loss of the product;

r. Custom-built and assembled products;

s. Special needs accessories including, but not

limited to: handset boosters; visual ring

indicators; and the like;

t. Parts intended for periodic replacement

including but not limited to: batteries

(excluding one (1) annual laptop battery);

lamps; bulbs; external power supplies;

styluses; antennas; cartridges;

u. PCs that do not have administrator’s

permissions. PCs must be able to upload and

download software;

v. Liability or damage to property, or injury or

death to any person arising out of the

operation, maintenance or use of the product;

and

w. Products connected to Verizon and covered by

one of their insurance products or other service

contract or protection options.

18. Renewal: This Plan automatically renews from month to

month until cancelled.

19. Transfer: This Plan is not assignable or otherwise

611 v. VZWFIOS_04.24 (08/23)12

transferable to another party.

20. Cancellation: This Plan is provided on a

month-to-month basis and can be cancelled by you at

any time for any reason by notifying Verizon or by

contacting the administrator at P.O. Box 1818, Sterling,

VA 20167 or by calling 844-769-1991. We may cancel

this plan immediately if we discover any abuse of this

plan, or any fraud or material misrepresentation in

obtaining coverage or in the presentation of a claim,

including but not limited to filing a claim for a product not

belonging to you. This plan may be cancelled immediately

for hostile or abusive language to us or our agents

including but not limited to: sales representatives,

technicians, service providers, etc. This Plan may be

cancelled by us or the administrator for any reason by

notifying you in writing at least thirty (30) days prior to the

effective date of cancellation, which notice shall state the

effective date and reason for cancellation. If the Plan is

cancelled: (a) by you within thirty (30) days of the receipt

of this Plan, you shall receive a full refund of the price

paid for the Plan; or (b) by you after thirty (30) days of the

receipt of this Plan, or cancelled by us or the

administrator at any time, you will receive a refund equal

to 100% of the pro-rata amount of the unearned portion

of the price paid for the Plan, less the cost of any claims

that have been paid or repairs that have been made. For

residents of AL, AR, CA, CO, DC, GA, HI, MA, MD, ME,

MN, MO, NJ, NM, NV, NY, SC, TX, WA, WI and WY any

refund owed and not paid or credited within thirty (30)

days of cancellation shall include a 10% penalty per

month. Upon any termination or cancellation by you, us

or the administrator, after the coverage effective date,

you will have coverage provided at no cost for an

additional thirty (30) days after the date of termination or

cancellation of this Plan. All claims under this Plan must

be reported to us within sixty (60) days after cancellation

or termination of the Plan.

21. Changes to the Plan: WE MAY CHANGE THE MONTHLY

CHARGE FOR THE PLAN, OR WE MAY CHANGE THESE

TERMS AND CONDITIONS FROM TIME TO TIME UPON

THIRTY (30) DAYS WRITTEN NOTICE TO YOU OR LONGER

AS MAY BE REQUIRED BY LAW. SUCH NOTICE MAY BE

PROVIDED AS IN A SEPARATE MAILING OR EMAIL OR BY

ANY OTHER REASONABLE METHOD. IF YOU DO NOT

AGREE TO THE MODIFIED CHARGES OR TERMS OF THE

AGREEMENT, YOU MAY CANCEL THE PLAN BY NOTICE

TO US OR THE ADMINISTRATOR AT ANY TIME IN

ACCORDANCE WITH THESE TERMS AND CONDITIONS.

THE PAYMENT OF APPLICABLE CHARGES BY YOU, OR A

REQUEST FOR SERVICE UNDER THE PLANS, AFTER

RECEIVING SUCH NOTICE OF A CHANGE IN THE

CHARGES OR OTHER TERMS AND CONDITIONS WILL BE

DEEMED TO BE ASSENT BY YOU TO THE CHANGE(S) IN

611 v. VZWFIOS_04.24 (08/23) 13

THE CHARGES, TERMS OR CONDITIONS.

22. Limitation of Liability: IN NO EVENT WILL THE PLAN

OBLIGOR, ADMINISTRATOR OR VERIZON BE LIABLE FOR

INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES

INCLUDING BUT NOT LIMITED TO PERSONAL INJURIES

OR LOSS OF INCOME ARISING OUT OF OR CONNECTED

TO THE PROVISION OF THE PLAN, REPAIR OR

REPLACEMENT OF PRODUCTS UNDER THE PLAN AND

CAUSED BY NEGLIGENCE, ERROR, MISTAKE OR

OMISSION ON THE PART OF THE PLAN OBLIGOR OR

ADMINISTRATOR OR THEIR RESPECTIVE EMPLOYEES,

AGENTS OR SUBCONTRACTORS.

23. Force Majeure: We shall not be held responsible for

any delay or failure in performance of any part of this Plan

to the extent that such delay or failure is caused by fire,

flood, explosion, war, strike, embargo, government

requirement, regulatory agency requirement civil or

military authority, acts of God, or other similar causes

beyond our control.

24. Non-waiver: Our failure in any circumstance to require

strict adherence to any term or condition set forth herein

shall not be deemed a waiver by us of any such term or

condition under any other circumstance or of any other

term or condition set forth herein.

25. ARBITRATION AGREEMENT: Please read this section

carefully. It affects your rights. For the purposes of

this arbitration or small claims court agreement (referred

to as the “A.A.”) only, references to “we” and “us” also

include (1) the respective parents, subsidiaries, affiliates,

agents, employees, successors and assigns of the

Obligor and administrator of this Plan (as defined above) ,

and (2) the retailer (as defined above) and its wholly

owned subsidiaries, agents, employees, successors and

assigns. Most of your concerns about this Plan can be

addressed simply by contacting us at 844-769-1991 . In

the event we cannot resolve any dispute with you, YOU

AND WE AGREE TO RESOLVE THOSE DISPUTES

THROUGH BINDING ARBITRATION OR SMALL

CLAIMS COURT INSTEAD OF THROUGH COURTS OF

GENERAL JURISDICTION. YOU AND WE AGREE TO

WAIVE THE RIGHT TO A TRIAL BY JURY AND WAIVE

THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR

OTHER REPRESENTATIVE PROCEEDINGS.

1. THIS A.A.:

a. Survives termination of this Plan.

b. Is governed by the Federal Arbitration Act.

c. Covers any dispute you have with us concerning

or related, directly or indirectly, to this Plan.

d. Does not prevent you from bringing an individual

action against us in small claims court instead of

pursuing arbitration.

611 v. VZWFIOS_04.24 (08/23)14

e. Does not prevent you from informing any

government agency of your dispute. They may be

able to seek relief on your behalf.

2. ARBITRATION PROCESS:

a. How to start arbitration.

• Send a written Notice of Claim by certified

mail to Legal Department, P.O. Box 110656,

Nashville, TN 37222-0656.

• Describe the dispute and relief sought in the

Notice.

• If the dispute is not resolved within 30 days

of receipt of the Notice, you may start an

arbitration with the American Arbitration

Association (“AAA”). You can contact the AAA

and obtain a free copy of their rules and

forms at www.adr.org or 1-800-778-7879.

b. Arbitration will be conducted by the AAA following

the Consumer Arbitration Rules (“Rules”). A court

may decide the enforceability of this A.A. The

arbitrator will decide all other issues. The

arbitrator is bound by this A.A.

c. Any hearing will take place in the county or parish

of your mailing address unless you and we agree

to a different location.

3. FEES:

a. In most cases we will pay all filing, administration

and arbitrator fees. If the arbitrator finds that your

dispute was filed to harass or is frivolous, the

Rules govern payment of the fees.

b. We will reimburse you for a filing fee paid to the

AAA. If you are unable to pay a filing fee, we will

pay it if you send us a written request.

4. ARBITRATION DECISION:

a. You and we agree not to disclose any settlement

offers to the arbitrator before the arbitrator issues

a decision.

b. If the arbitrator finds in your favor and the

damages awarded are greater than the last

settlement we offered, we will do the following.

• We will pay you the greater of the damages

or $7,500.

• We will also pay your reasonable attorney's

fees and arbitration expenses. You may not

recover duplicate awards of fees and

expenses.

c. We waive any right we have to recover attorney’s

fees and expenses from you if we win the

arbitration.

d. If you seek declaratory or injunctive relief, it can

611 v. VZWFIOS_04.24 (08/23) 15

only be awarded as necessary to provide you

relief.

YOU AND WE AGREE THAT EACH PARTY MAY

BRING CLAIMS AGAINST THE OTHER ONLY IN AN

INDIVIDUAL CAPACITY AND NOT IN A PURPORTED

CLASS ACTION, CLASS ARBITRATION OR

REPRESENTATIVE PROCEEDING. Unless you and we

agree otherwise, the arbitrator may not consolidate your

dispute with any other person’s dispute and may not

preside over any form of representative proceeding. If

this specific provision is found to be unenforceable, then

the entirety of this A. A. is null and void.

If You Reside In One Of The Following States,

These Provisions Apply To You:

Arizona Residents: If your written notice of

cancellation is received prior to the expiration of the

monthly term, we will not deduct the cost of any claims

that have been paid or repairs that have been made

from your refund. The pre-existing condition exclusion

does not apply to conditions occurring prior to the sale of

the consumer product by Verizon, its assignees,

subcontractors and/or representatives or to any

conditions that the Obligor or retailer knew or reasonably

should have known. The Arbitration Agreement of this

Plan does not preclude you from contacting the

Consumer Protection Division of the Arizona Department

of Insurance and financial institutions. Item (c) of Section

17. Exclusions- What is not Covered is deleted and

replaced with the following: “Breakdown or costs

resulting from: improper installation or setup; use in any

combinations not approved in the manufacturer’s

specifications; repairs or repair personnel unauthorized

modifications, alterations, while owned by you;”.

California Residents: For all products other than home

appliances and home electronic products, the fifth

sentence of Section 20. Cancellation is amended as

follows: “If the Plan is cancelled by you: (a) within sixty

(60) days of the receipt of this Plan, you will receive a

full refund of the price paid for the Plan, less the cost of

any claims that have been paid or repairs that have been

made, or (b) after sixty (60) days, you will receive a pro

rata refund less the cost of any claims that have been

made or repairs that have been made.” We may only

cancel this Plan before the end of the agreed Plan term

for nonpayment of the Plan fee, fraud or material breach

by you to us, or the Plan being discontinued by us or

Verizon.

611 v. VZWFIOS_04.24 (08/23)16

The term and monthly billing for this Plan

begins on the date you enroll and continues

to renew on a month-to-month basis unless

cancelled. You may cancel this Plan at any

time for any reason by contacting us at

1-866-856-3882 or by writing the

administrator at: P.O. Box 1340, Sterling, VA,

20167. This Plan is offered on a month to

month basis, Verizon may offer other service

contract programs and benefits which may be

provided to you by Verizon. We obtained your

affirmative consent to the continuous monthly

term of this Plan when you enrolled in the

Plan.

In California, the form number for use under this Plan is

as follows:

611 (08/23)

v. VZWFIOS_04.24

Connecticut Residents: In the event of a dispute with

us or the administrator that cannot be resolved, you may

contact the State of Connecticut, Insurance Department,

P.O. Box 816, Hartford, CT 06142-0816, Attn:

Consumer Affairs. The complaint must contain a

description of the dispute, the purchase price of the

product, the cost of repair of the product and a copy of

the Plan.

Florida Residents: The rate charged for this Plan is

not subject to regulation by the Florida Office of

Insurance Regulation.

Georgia Residents: We may only cancel this Plan

before the expiration of the term on the grounds of

fraud, material misrepresentation, or nonpayment. The

cancellation shall be in writing and will not be less than

thirty (30) days from the date of mailing or notification of

the effective date. If this Plan is cancelled prior to the

expiration of the monthly term, we will not deduct the

cost of any claims that have been paid or repairs that

have been made from your refund. This Plan excludes

coverage for incidental and consequential damages and

pre-existing conditions only to the extent such damages

or conditions are known to you or reasonably should

have been known to you. As stated in the Arbitration

Agreement of this Plan, either party may bring an

individual action in small claims court. The Arbitration

Agreement provision does not preclude you from

bringing issues to the attention of federal, state, or local

agencies or entities of your dispute. Such agencies or

611 v. VZWFIOS_04.24 (08/23) 17

entities may be able to seek relief on your behalf. You

and we agree to waive the right to a trial by jury and

waive the right to participate in class actions and class

arbitrations or other similar proceedings. Nothing

contained in the Arbitration Agreement provision of this

Plan shall affect your right to file a direct claim under the

terms of this Plan against Liberty Insurance

Underwriters, Inc. pursuant to O.C.G.A. 33-7-6.

Maine Residents: The second sentence of Section 20.

Cancellation is deleted and replaced with the

following: “We may cancel this plan upon fifteen (15)

days’ notice to you if we discover any abuse of this plan,

or any fraud or material misrepresentation in obtaining

coverage or in the presentation of a claim, including but

not limited to filing a claim for [a] product not belonging

to you.” The third sentence of Section 20. Cancellation

is deleted and replaced with the following: “This plan

may be cancelled upon fifteen (15) days’ notice to you

for hostile or abusive language to us or our agents

including but not limited to: sales representatives,

technicians, service providers, etc.”

Minnesota Residents: The second sentence of Section

20. Cancellation is deleted and replaced with the

following: “We may cancel this plan upon five (5) days’

notice to you if we discover any abuse of this plan, or

any fraud or material misrepresentation in obtaining

coverage or in the presentation of a claim, including but

not limited to filing a claim for a product not belonging to

you.” The third sentence of Section 20. Cancellation is

deleted and replaced with the following: “This plan may

be cancelled upon five (5) days’ notice to you for hostile

or abusive language to us or our agents including but

not limited to: sales representatives, technicians, service

providers, etc.”

Nevada Residents: The first sentence of Section 21.

Changes to the Plan is deleted and replaced with the

following: “WE MAY CHANGE THE MONTHLY CHARGE

FOR THE PLAN, OR WE MAY CHANGE THESE TERMS

AND CONDITIONS AT THE END OF YOUR COVERAGE

TERM AT TIME OF PLAN RENEWAL, WITH AT LEAST 15

DAYS WRITTEN NOTICE TO YOU. Any changes to these

Terms and Conditions that are required to be filed in

advance by us with the Nevada Division of Insurance

must be approved by the Nevada Division of Insurance

prior to becoming effective.” If this Plan is cancelled, no

deduction shall be made from the refund for the cost of

any claims that have been paid or repairs that have been

made. If this Plan has been in force for a period of

seventy (70) days, we may only cancel before the

611 v. VZWFIOS_04.24 (08/23)18

expiration of the Plan term due to the following reasons:

1) You engage in fraud or material misrepresentation in

obtaining this Plan or in filing a claim for service under

this Plan, upon fifteen (15) days’ notice to you; 2) You

commit any act, omission, or violation of any terms of

this Plan after the effective date of this Plan which

substantially and materially increases the service

required under this Plan; or 3) Any material change in

the nature or extent of the required service or repair,

including unauthorized service or repair, which occurs

after the effective date of this Plan and causes the

required service or repair to be substantially and

materially increased beyond that contemplated at the

time this Plan was purchased. The third sentence of

Section 20. Cancellation is deleted and replaced with

the following: “This plan may be cancelled upon fifteen

(15) days’ notice to you for hostile or abusive language

to us or our agents including but not limited to: sales

representatives, technicians, service providers, etc.” If

we fail to pay the cancellation refund as stated in the

Cancellation provision the penalty will be 10% of the

purchase price for each thirty (30) day period or portion

thereof that the refund and any accrued penalties

remain unpaid. The following language is added to item

“If a product is modified or altered without our

authorization, we will only provide applicable coverage

that is not related to the unauthorized modification or

alteration or any breakdowns arising therefrom, unless

such coverage is otherwise excluded by this Plan.”

or complaints about this Plan. In the event you do not

receive satisfaction under this Plan, complaints or

questions about this Plan may be directed to the Nevada

Department of Insurance, telephone (888) 872-3234.

New Hampshire Residents: If this Plan is cancelled by

us, we will not deduct the cost of any claims that have

been paid or repairs that have been made from your

refund. Contact us at 844-769-1991 with questions,

concerns, or complaints about the Plan. In the event

you do not receive satisfaction under this Plan, you may

contact the State of New Hampshire Insurance

Department, 21 South Fruit Street, Suite 14, Concord,

NH 03301, telephone number: 1-603-271-2261. The

Arbitration Agreement provision of this Plan is subject to

Revised Statutes Annotated 542.

New Mexico Residents: If this Plan has been in force

for a period of seventy (70) days, we may not cancel

before the expiration of the Plan term or one (1) year,

whichever occurs first, unless one of the following

occurs, in which case cancellation will be made upon

611 v. VZWFIOS_04.24 (08/23) 19

fifteen (15) days’ notice to you: (1) you fail to pay any

amount due; (2) you are convicted of a crime which

results in an increase in the service required under the

Plan; (3) you engage in fraud or material

misrepresentation in obtaining this Plan; (4) you commit

any act, omission, or violation of any terms of this Plan

after the effective date of this Plan which substantially

and materially increase the service required under this

Plan; or (5) any material change in the nature or extent

of the required service or repair occurs after the effective

date of this Plan and causes the required service or

repair to be substantially and materially increased

beyond that contemplated at the time you purchased

this Plan.

North Carolina Residents: The purchase of this Plan

is not required either to purchase or to obtain financing

for the product. We may non-renew but may only cancel

this Plan prior to the expiration of the monthly term for

nonpayment by you or for violation of any of the terms

and conditions of this Plan.

Oklahoma Residents: Coverage afforded under this

Plan is not guaranteed by the Oklahoma Insurance

Guaranty Association. Oklahoma service warranty

statutes do not apply to commercial use references in

this Plan. Oklahoma license number: 44197917.

Oregon Residents: The Arbitration Agreement

provision of this Plan is replaced with the following: “For

the purpose of this Arbitration Agreement, references to

“we” and “us” also include the respective parents,

subsidiaries, affiliates, service contract insurers, agents,

employees, successors and assigns of the Plan Obligor

and administrator, as defined above; and Verizon and its

wholly owned subsidiaries, affiliates, agents, employees,

successors and assigns. Most of your concerns about

the Plan can be addressed simply by contacting us at

844-769-1991. In the event we cannot resolve any

dispute, you and we may, in a separate agreement,

consent to arbitration. YOU AND WE AGREE THAT

EACH PARTY MAY BRING CLAIMS AGAINST THE

OTHER ONLY IN AN INDIVIDUAL CAPACITY AND

NOT AS A CLASS REPRESENTATIVE OR CLASS

MEMBER IN ANY PURPORTED CLASS ACTION,

CLASS ARBITRATION OR OTHER SIMILAR

PROCEEDING. Any arbitration proceedings shall be

conducted within the state of Oregon.”

South Carolina Residents: Contact us at

844-769-1991 with questions, concerns or complaints

about this Plan. In the event you do not receive

611 v. VZWFIOS_04.24 (08/23)20

satisfaction under this Plan, complaints or questions

about this Plan may be directed to the South Carolina

Department of Insurance, Capitol Center, 1201 Main

Street, Ste. 1000, Columbia, SC 29201 or

1-800-768-3467.

Texas Residents: If you purchased this Plan in Texas,

unresolved complaints concerning us or questions

concerning our registration may be addressed to the

Texas Department of Licensing and Regulation, P.O. Box

12157, Austin, TX 78711, telephone number (512)

463-6599 or (800) 803-9202. You may apply for

reimbursement directly to the insurer if a refund or credit

is not paid before the forty-sixth (46

) day after the date

on which the Plan is returned to us. Texas license

number: 454.

Utah Residents: NOTICE: This Plan is subject to

limited regulation by the Utah Insurance

Department. To file a complaint, contact the Utah

Insurance Department. Coverage afforded under this

Plan is not guaranteed by the Utah Property and

Casualty Guaranty Association. The fourth sentence of

Section 20. Cancellation is replaced with the

following: “This Plan may be cancelled by us or the

administrator prior to the expiration of the term for: (i)

material misrepresentation or substantial breaches of

contractual duties, conditions, or warranties, by notifying

you in writing at least thirty (30) days prior to the

effective date of cancellation; or (ii) for nonpayment of

premium by notifying you in writing at least ten (10) days

prior to the effective date of cancellation. Such

cancellation notifications shall state the effective date

and reason for cancellation.” Failure to notify within the

prescribed time will not invalidate the claim if you can

show that notification was not reasonably possible.

Virginia Residents: Contact us at 844-769-1991 with

questions, concerns or complaints about this Plan. In the

event you do not receive satisfaction under this Plan

within sixty (60) days after your request, you may

contact the Virginia Department of Agriculture &

Consumer Services, Office of Charitable & Regulatory

Programs to file a complaint.

Washington Residents: If we fail to act on your claim,

you may contact Liberty Insurance Underwriters Inc.

directly at 1-800-677-9163. You are not required to

wait sixty (60) days before filing a claim directly with

Liberty Insurance Underwriters, Inc. The second

sentence of Section 20. Cancellation is deleted and

replaced with the following: “We may cancel this plan

611 v. VZWFIOS_04.24 (08/23) 21

upon twenty-one (21) days’ notice to you if we discover

any abuse of this plan, or any fraud or material

misrepresentation in obtaining coverage or in the

presentation of a claim, including but not limited to filing

a claim for a product not belonging to you.” The third

sentence of Section 20. Cancellation is deleted and

replaced with the following: “This plan may be cancelled

upon twenty-one (21) days’ notice to you for hostile or

abusive language to us or our agents including but not

limited to: sales representatives, technicians, service

providers, etc.”

Wisconsin Residents: THIS CONTRACT IS SUBJECT

TO LIMITED REGULATION BY THE OFFICE OF THE

COMMISSIONER OF INSURANCE. We may only

cancel this contract before the end of the agreed

contract term upon five (5) days’ notice to you on the

grounds of nonpayment, a material misrepresentation

made by you to us, fraud, or a substantial breach of

duties by you relating to the products or its use. The

third sentence of Section 20. Cancellation is deleted

and replaced with the following: “This plan may be

cancelled upon five (5) days’ notice to you for hostile or

abusive language to us or our agents including but not

limited to: sales representatives, technicians, service

providers, etc.” The fifth and sixth sentences of the first

paragraph of Section 25. Arbitration Agreement are

amended as follows: (1) TO RESOLVE DISPUTES,

YOU MAY CHOOSE EITHER BINDING ARBITRATION,

PURSUANT TO THE ARBITRATION AGREEMENT

PROVISION OF THIS CONTRACT, OR SMALL CLAIMS

COURT. BY AGREEING TO THIS CONTRACT, YOU

AND WE WAIVE THE RIGHT TO HAVE DISPUTES

RESOLVED THROUGH COURTS OF GENERAL

JURISDICTION, THE RIGHT TO TRIAL BY JURY, AND

TO PARTICIPATE IN CLASS ACTIONS, CLASS

ARBITRATIONS OR OTHER REPRESENTATIVE

PROCEEDINGS; and (2) the phrase “and is governed by

the Federal Arbitration Act.” in in sub-section (1) (b) is

deleted in its entirety.

Wyoming Residents: Prior notice is not required if the

reason for cancellation is nonpayment of the Plan fee, a

material misrepresentation by you to us or Verizon, or a

substantial breach of duties by you relating to the

Verizon service or its use. Section 25. Arbitration

Agreement is replaced with the following: “If there are

disputes between you and us that are not resolved by

negotiations, you and we may in a separate written

agreement voluntarily consent to arbitration. Any

arbitration proceedings shall be conducted within the

state of Wyoming.” For the purpose of this Arbitration

Agreement, references to “we” and “us” include the

611 v. VZWFIOS_04.24 (08/23)22

Plan Obligor and administrator, as defined above, and

their respective parents, subsidiaries, affiliates, service

contract insurers, agents, employees, successors and

assigns; and (2) Verizon and its wholly owned

subsidiaries, affiliates, agents, employees, successors

and assigns.

Administered by:

Asurion Services, LLC

Asurion Florida Warranty Services, Inc.

P.O. Box 1340 • Sterling, VA 20167 • 844-769-1991

VERIZON HOME DEVICE PROTECT TECHNICAL SUPPORT

The Verizon Home Device Protect Technical Support Terms of

Service is a legal agreement between you, the end user

(hereinafter, “you” or “your”) and Verizon Online Services,

LLC (hereinafter, “us”, “our” or “we”). Your use of the Verizon

Home Device Protect plan (hereinafter, the “Plan”) is subject

to the Verizon Home Device Protect Technical Support Terms

of Service described below (hereinafter, “Services”); your use

is also subject to the Verizon Residential Terms of Service

Customer Agreement, which is available at www.verizon.com.

Please read both the Verizon Home Device Protect Technical

Support Terms of Service and the Verizon Residential Terms

of Service carefully, and do not use the Services if you

disagree with them. Additional information about the Services

is available at www.verizon.com. ADDITIONALLY, ANY

DISPUTES UNDER THIS TERMS OF SERVICE SHALL BE

RESOLVED IN ACCORDANCE WITH THE DISPUTE

RESOLUTION PROVISIONS IN YOUR CUSTOMER AGREEMENT

UNDER THE HEADING: “HOW DO I RESOLVE DISPUTES WITH

VERIZON ONLINE SERVICES,” WHICH TERMS ARE

INCORPORATED BY REFERENCE. SPECIFICALLY, YOU AND

WE BOTH AGREE TO RESOLVE ALL DISPUTES UNDER THIS

CLAIMS COURT AND YOU WAIVE ANY RIGHT TO A JUDGE OR

JURY IN ANY ARBITRATION.

1. Supported Devices & Use of Services. We, directly or

indirectly, will provide the Services in accordance with these

terms and as described below. The Services are available for

products in your residence that are covered under the Plan

and/or that can connect to your wireless network (“Supported

Products”), and where appropriate, computer devices, subject

to the exclusions described in the “Scope of the Services”

section below and other exclusions as decided by us in our

sole discretion. Data usage charges may apply to the

Services. In some circumstances, you may need to supply or

purchase additional equipment or software to receive the full

benefit of the Services, and you are responsible for the cost of

that equipment or software. The Services may also include

two (2) in-home visits (“Visits”) by an Asurion Expert

(“Expert”) and specific technical support services provided at

select uBreakiFix® by Asurion (“UBIF”) locations or select

Asurion repair locations for in-person tech support or via an

Expert. You need not consent to the Visits in order to utilize

the benefits of the Plan or the Services. See below for Scope

of Services and Visits.

2. Scope of the Services. The following Services are

provided under the Plan:

A. The Services.

The Services include: (a) technical support for your

Supported Products (as defined in the Plan) and the

operating systems and software applications on them; (b)

technical support for the use of your Supported Products

with other devices and services manufactured to be

compatible with your Supported Products or intended to

be connected to them (excluding any Verizon-branded or

provided home router, and Verizon-branded or provided

audio/video streaming devices supported by Verizon); (c)

technical support with malware and virus removal; (d)

quality assessment of your in-home connectivity; (e)

technical support for your Desktop and Laptops

(“Supported PC”) (if applicable) as it relates to the

assessment of the product’s performance; (f) technical

support to help with your Supported PC (if applicable)

with data back up and/or data transfer to another

Supported PC; (g) two (2) optional in-home visits by an

Expert as further described below in section (C); and (h)

select services provided by uBreakiFix® by Asurion. From

time to time we may, but are not required to, make

additional benefits, products, and/or services available to

you as a Verizon Home Device Protect customer. These

additional benefits, products, and/or services may be

provided to you without charge or may be optional offers

for an additional or discounted fee.

The Services do not include: (a) activation of your wireless

devices; (b) assistance with wireless network coverage

issues, such as dropped calls/data interruptions; (c)

diagnostic support unrelated to your Supported Products;

(d) modification of Original Equipment Manufacturer

(“OEM”) software; (e) installation of third-party software or

OEM drivers not supported by the Supported Products; (f)

repair of peripherals, home or wireless routers, modems,

or networks; (g) installation of non- sanctioned

applications; (h) excluding any Verizon-branded or

provided home router, and Verizon-branded or provided

audio/video streaming devices supported by Verizon; or (i)

assistance with specialized devices related to medical

care, including but not limited to emergency

assistance/first responder devices, with the exception of

select Smart Home Healthcare Products as covered in the

Plan.

B. Tech Coach Mobile Application.

The Services include access to the Tech Coach Mobile

Application (the “Tech Coach App”) that is provided to you

directly by Asurion Mobile Applications, LLC. The Tech

Coach App provides several functions, including access

to an Expert who can provide Technical Support Services

through click-to- call, click-to-chat, self-help information,

and educational notifications; and may at a future date

provide other features and benefits. The Tech Coach App

is subject to a separate end-user license agreement

available at

www.phoneclaim.com/verizon/techcoachapp/terms/. The

Tech Coach App end-user license agreement is

independent of these Terms and the Verizon Residential

C. Scope of In-Home Expert Visits.

The Visits are optional and will only be performed by us

upon your request and consent.

The Visits will be conducted in your residence for the

purpose of: 1) troubleshooting home technology issues;

2) assistance with product set-up and configuration,

including establishing streaming services, whole home

data back-up, and connecting smart home products; 3)

Wi-Fi and network evaluations; 4) technology product

purchase guidance; or 5) assistance filing a claim under

the Plan. Visits may also include reviewing new products

and/or services available in the marketplace that might

meet your technology needs. Assistance with product

set-up and configuration shall not include the physical

installation or mounting of any Supported Product, and

does not include any steps that require tools.

Notwithstanding the above, in-home trouble shooting and

assistance shall exclude assistance with any excluding

any Verizon-branded or provided home router, and

Verizon-branded or provided audio/video streaming

devices supported by Verizon. We make no

representations about the quality, functionality or

suitability of products or services that the Experts

recommend. We are not liable for any decision you make

to purchase any products or services unrelated to the

Plan. You should review each product or service carefully

to ensure it meets your needs prior to purchase.

Visits may include some or all of the above Services but

will be limited in time to approximately one (1) hour in

duration. If the Visit requires more time, an Expert may

choose to extend the stay, but will not be obligated to do

so. Experts will use commercially reasonable efforts

during the Visits to perform the above Services. If the

Expert is unable to resolve your issue after making

commercially reasonable efforts, they have the right and

discretion to refuse to take further efforts to do so.

Additionally, in some instances, the Expert may have

limited information from vendors, manufacturers, and

developers, and they may not have the ability to obtain

the proprietary or other information required to resolve

your issue. Some technical issues that you encounter

may be the result of software or hardware errors not yet

resolved by the vendors, manufacturers or developers of

that software or hardware, in which case the Expert may

not be able to resolve your issue.

Visits will be scheduled by logging in to your Asurion

dashboard at

https://www.asurion.com/verizon/home-device-protect/

or by calling (844) 769-1991. If you need to reschedule

the date of your Visit, you must give us at least 24-hours

advanced notice. If you do not provide that notice, we

reserve the right to cancel the visit and not reschedule.

Someone at least 18 years of age must be present at all

times while the Expert is in your home and throughout the

duration of the Visit. Upon completion of the Visit, the

Expert may provide you with contact information and a

follow-up email with new product recommendations.

You must make the products intended for

assessment/consultation in your home by the Expert

accessible, and provide a safe, non-threatening

environment for the Expert to conduct the Visit.

As part of the Visit, the Expert will not be responsible for

dismantling or physical installation of any products or

equipment. The Expert will also not be responsible for

conducting any repairs or physical triage of a product that

may involve specific tools or a unique work environment

for your safety and the safety of the Expert.

Verizon Care Smart Watch Customers

If you have a Verizon Care Smart Watch (the “Watch”)

active on your Verizon Wireless account, one (1) Visit may

be designated to assist the wearer of the Watch, in the

wearer’s residence (if not the same location as your

home), with the use and operation of the Watch (i.e.,

making and receiving calls, sending texts, how to charge

the Watch, etc.) provided that you have first completed

set-up, via the Watch app, the contact list and other

functionality of the Watch. Notwithstanding anything in

the User Guide for the Watch, the support of the Watch

by the Expert shall be consistent with the Services

provided under this Verizon Home Device Protect

Technical Terms of Service for any other Supported

Product.

D. Optional Installation Services.

Optional installations are available, for a discounted fee,

in select locations and for the select products, which are

subject to change at any time. The list of Supported

Products that are eligible for the optional installation

Services is available at

https://www.asurion.com/verizon/home-device-protect/.

You must make the Supported Products intended for

installation in the home accessible to the Expert, and

provide a safe, non-threatening environment for the

Expert to conduct the consultation.

Someone at least 18 years of age must be present at all

times while the Expert is in your residence and during the

time that the installation is performed. Products must be

new or fully functioning at the time of installation, and

Wi-Fi access must be available for certain products to be

installed. Availability of installation Services is contingent

on certain criteria, including product type, customer

location and appointment/technician availability.

E. Services Provided by uBreakiFix® by Asurion

Select Services provided by uBreakiFix® by Asurion may

be made available to you without charge or may be

optional offers for an additional or discounted fee. To view

and access these Services, visit your Asurion dashboard

https://www.asurion.com/verizon/home-device-protect/.

Services provided by uBreakiFix by Asurion® are

subject to change at any time and are dependent upon

certain criteria, including store location and product.

3. Backup of Software and Data.

You are responsible for backing-up the software or data

stored on your Supported Products and other devices

included in the Services. We are not responsible for any loss,

alteration or corruption of any software or data, and we may

decline to provide Services to you if it is determined that you

have not taken appropriate back-up measures.

4. Remote Access Applications. To receive Services, you

may be required to run certain software applications

(“Software”) on your Supported Products included in the

Services. The Software may include tools that allow the

Experts to remotely access your Supported Products or

devices and any content stored thereon. You agree to comply

with the terms applicable to the Software, and in the event of

a conflict between those terms and this Verizon Home Device

Protect Technical Terms of Service and Verizon Residential

regard to the Software only. You acknowledge and agree that

you will not copy or modify the Software or any other

materials provided to you in connection with the Services.

When providing Services, the Expert may be required to

remotely access your Supported Device, including any private

and/or confidential/personal information, data, videos,

pictures, text messages, or other content thereon. It is your

responsibility to remove any sensitive content on your

Supported Device to the extent you believe necessary to

prevent access by the Expert.

5. Representations and Authorizations. When receiving

the Services, you represent that you are the owner or an

authorized user of the Supported Products or other devices

for which you are using the Services, as well as any software

thereon, and we reserve the right to refuse to provide

Services to you if we determine that you are not the owner or

authorized user. When using the Services, you: (a) expressly

consent to the Expert remotely accessing your Supported

Products, other devices included in the Services and any

data, videos, pictures, text messages or other content

thereon; and (b) expressly authorize the Expert to effect

changes to Your Supported Products, to the extent necessary

to provide the Services, and You acknowledge and agree that

such changes may be permanent and irreversible. It’s

strongly recommended that prior to the Visit, you back up

your photos, videos and secure any personal or confidential

data, as we are not responsible for any loss or damage to

your digital content that may occur as a result of the triage or

trouble-shooting support services that are provided during the

Visit.

6. Passwords. If you know or suspect that the passwords

associated with or stored on your Supported Products have

been available to or accessed by anyone as a result of your

use of the Services, you should immediately change or reset

those passwords.

7. Claim Limitation. Subject to the Arbitration provision in

your Verizon Residential Terms of Service and unless

otherwise allowed by applicable law, any claim related to the

Services shall be brought within one (1) year of the events

giving rise to the claim. Failure to assert any such claim

during that time results in the claim being forever barred.

8. DISCLAIMER OF WARRANTIES. THE FOLLOWING

DISCLAIMER SHALL APPLY TO YOU TO THE MAXIMUM

EXTENT PERMITTED BY APPLICABLE LAW. YOU

ACKNOWLEDGE AND AGREE THAT THE SERVICES

DESCRIBED HEREIN AS THE “VISIT” ARE PROVIDED ON AN

“AS IS” AND “AS AVAILABLE” BASIS, AND THAT YOUR USE

OF OR RELIANCE ON THEM IS AT YOUR SOLE RISK AND

DISCRETION. WE HEREBY DISCLAIM ANY AND ALL

REPRESENTATIONS, WARRANTIES, CONDITIONS AND

GUARANTIES REGARDING THE SERVICES, WHETHER

EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING,

WITHOUT LIMITATION, THE IMPLIED WARRANTIES OR

CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR USE OR PURPOSE. NO ADVICE OR

INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY

YOU FROM US OR THE EXPERT(S) SHALL CREATE ANY

REPRESENTATION, WARRANTY OR GUARANTY.

FURTHERMORE, YOU ACKNOWLEDGE AND AGREE THAT WE

MIGHT NOT BE ABLE TO OFFER THE SERVICES AT ALL, IN

THE ABSENCE OF THE FOREGOING DISCLAIMERS AND

LIMITATIONS. IN THE EVENT OF ANY FAILURE OF THE

SERVICES TO CONFORM TO ANY APPLICABLE WARRANTY,

YOU MAY NOTIFY US AND WE WILL, AS YOUR SOLE AND

EXCLUSIVE REMEDY, USE COMMERCIALLY REASONABLE

EFFORTS TO SATISFY THE WARRANTY ON LABOR. WE WILL

HAVE NO OTHER WARRANTY OBLIGATION WHATSOEVER

WITH RESPECT TO THE SERVICES, AND ANY OTHER CLAIMS,

LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES

ATTRIBUTABLE TO ANY FAILURE TO CONFORM TO ANY

WARRANTY WILL BE YOUR SOLE RESPONSIBILITY.

9. LIMITATION OF LIABILITY. THE FOLLOWING

LIMITATIONS SHALL APPLY TO YOU TO THE MAXIMUM

EXTENT PERMITTED BY APPLICABLE LAW. UNDER NO

CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY INDIRECT,

INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY

DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE

SERVICES, WHETHER OR NOT THE DAMAGES WERE

FORESEEABLE AND WHETHER OR NOT WE WERE ADVISED

OF THE POSSIBILITY OF SUCH DAMAGES INCLUDING,

WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR

REVENUES, FAILURE TO TRANSMIT OR RECEIVE ANY DATA,

LOSS, MISUSE OR DISCLOSURE OF DATA OR CONFIDENTIAL

INFORMATION, BUSINESS INTERRUPTION, LOSS OF

PRIVACY, CORRUPTION OR LOSS OF DATA, FAILURE TO

RECEIVE OR BACKUP YOUR DATA (OR ARCHIVED DATA) OR

ANY OTHER PECUNIARY LOSS WHATSOEVER ARISING OUT

OF OR IN ANY WAY RELATED TO THE SERVICES. WITHOUT

LIMITING THE GENERALITY OF THE FOREGOING, OUR

AGGREGATE LIABILITY TO YOU (WHETHER BASED IN

CONTRACT, NEGLIGENCE, STRICT LIABILITY, STATUTE OR

OTHER THEORY OF LIABILITY) SHALL NOT EXCEED THE

AMOUNT OF THE FEES PAID BY YOU FOR THE SERVICES OR

$150.00, WHICHEVER IS GREATER. THE FOREGOING

LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED

REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

The Verizon Home Device Protect Technical Terms of Service

constitute the sole and entire agreement between you and us

as it relates to the Services. The Verizon Home Device Protect

Technical Terms of Service and your enrollment in the Plan

shall be governed by the laws of the State of Tennessee,

without regard to the choice of law provisions, and not by the

1980 U.N. Convention on Contracts for the International Sale

of Goods. Any cause of action or claim you have with respect

to the Verizon Home Device Protect Technical Terms of

Service or the Services must be commenced within one (1)

year after the claim or the cause of action arises. We may

assign our rights and duties under these terms to any party at

any time without notice to you. If any provision of the Verizon

Home Device Protect Technical Terms of Service is found by

a court of competent jurisdiction to be invalid, the parties

agree that the court should endeavor to give effect to the

parties’ intentions as reflected in the Verizon Home Device

Protect Technical Terms of Service, and all other provisions of

the terms remain in full force and effect.

10. Right to Terminate. We reserve the right to suspend or

terminate your use of the Services at any time and for any

reason, including for abuse, excessive usage, or failure to pay

any fees or charges associated with the Services. We also

reserve the right to change the scope or extent of the

Services at any time and for any reason. Any refund of fees or

charges associated with the Services that we may agree to

pay in such circumstances will be limited to the fees you paid

in the prior month for the Services. If you wish to terminate

your access to the Services, please contact us by calling

(844) 769-1991.

VERIZON HOME DEVICE PROTECT TECHNICAL SUPPORT

(EFFECTIVE APRIL 25, 2024)

VZW-1453530-23

VZW_VHDP_FIOS_NOT_TC_01.24

COV56043

Verizon Home Device

Protect

Terms and Conditions

Effective April 25, 2024

611 v. VZWVHDP_04.24 (08/23)2

We, the administrator or the seller of this Plan may

make available additional products and services at a

discount from time to time, for your consideration.

THIS PLAN (HEREINAFTER REFERRED TO AS THE

“PLAN”) IS A LEGAL CONTRACT BETWEEN YOU, US,

AND THE ADMINISTRATOR (AS HEREINAFTER DEFINED).

IT REQUIRES YOU TO RESOLVE ANY DISPUTES WITH US

THROUGH BINDING AND INDIVIDUAL ARBITRATION OR

THROUGH SMALL CLAIMS COURT AND LIMITS OUR

LIABILITY TO YOU. PLEASE READ THIS PLAN

CAREFULLY AND COMPLETELY. IF YOU DO NOT AGREE

WITH ANY OF ITS PROVISIONS, DO NOT USE THE

SERVICES OFFERED BY THIS PLAN.

This Plan is a service contract and is separate and distinct

from any product or service warranty which may be provided

by the manufacturer, importer, or seller, and does not extend

the term of any original product or service warranty that the

manufacturer, importer, or seller may have provided.

1. Obligor: The company obligated under this Plan in the

District of Columbia and all states except Florida is:

Asurion Warranty Services, Inc., who can be

contacted at: P.O. Box 061078, Chicago, IL

60606-1078, telephone 1-866-856-3882. If purchased

in Florida, the company obligated under this Plan is:

Asurion Florida Warranty Services, Inc., who can be

contacted at: P.O. Box 061078, Chicago, IL

60606-1078, telephone 1-866-856-3882.

2. Definitions: Throughout this Plan, the words (1) “we,”

“us,” and “our” refer to the company obligated under this

Plan, as referenced in the Obligor section of this Plan; (2)

“administrator” refers to (a) Asurion Services, LLC in all

states and the District of Columbia except in Florida; (b)

Asurion Florida Warranty Services, Inc. in Florida. The

administrator can be contacted at: P.O. Box 1340,

Sterling, VA, 20167, telephone 844-769-1991; (3)

“Verizon Wireless Services, LLC” (hereinafter referred to

as “Verizon”) One Verizon Way, Basking Ridge, NJ 07920

refers to the seller of this Plan; (4) “you” and “your” refer

to the individual that purchased this Plan; (5)

“breakdown” refers to the mechanical or electrical failure

of the products caused by: a) defects in materials and/or

workmanship, b) normal wear and tear, c) power surges

and (d) unintentional and accidental damage from

handling for portable products (ADH) as a result of normal

use of the product only for Laptops, Tablets, Portable

Gaming Devices, Audio Headsets, Health and Fitness

Bands, Smartwatches, Printer display screens, portable

DVD Players, portable Blu-ray players, Virtual Reality

611 v. VZWVHDP_04.24 (08/23) 3

Headsets, Audio/Visual Streaming Devices, Augmented

Reality Glasses, Pet Collars, Blood Pressure Monitors,

Pulse Oximeters, and Electrocardiogram (EKG) Monitors;

(6) “product” refers to the eligible qualifying products

indicated in Section 7(a) below, which are located at

your Verizon service address or a qualifying secondary

address as indicated in Section 7 below and covered

under this Plan; and (7) “replacement product” refers to

a NEW, REFURBISHED OR REMANUFACTURED

PRODUCT, OR A PRODUCT OF EQUAL OR SIMILAR

FEATURES AND FUNCTIONALITY THAT PERFORMS

TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL

PRODUCT. Technological advances may result in us

providing a replacement product with a lower selling price

than the original product.

3. Instructions: Please retain these terms and conditions

for your records; they are an integral part of this Plan,

and you may be required to reference them to obtain

service. Your billing statement and this Plan, including the

terms, conditions, limitations, exceptions and exclusions,

constitute the entire agreement between you and us.

4. Your Responsibilities: The product must be in good

working condition prior to your Plan enrollment; products

purchased after Plan enrollment must be in good working

condition at the time of product purchase. You must

follow the instructions that are in the owner’s manual for

proper use, care and maintenance of the product. Failure

to follow the manufacturer’s maintenance and service

guidelines may result in the denial of coverage under this

Plan. We strongly recommend (but do not require as a

condition of this Plan) the regular backup of data and

software. It is important that you back up all data files on

your PC prior to the commencement of service; repairs to

your PC may result in the deletion of such data files.

5. Charges: You will be billed a monthly fee in the amount

of $25.00 plus applicable taxes, in advance, to receive

this Plan.

AS FURTHER OUTLINED IN SECTION 21, WE MAY

CHANGE THE MONTHLY CHARGE FOR THE PLAN, OR WE

MAY CHANGE THESE TERMS AND CONDITIONS FROM

TIME TO TIME UPON THIRTY (30) DAYS WRITTEN NOTICE

TO YOU, OR LONGER, AS MAY BE REQUIRED BY LAW.

SUCH NOTICE MAY BE PROVIDED AS IN A SEPARATE

MAILING OR EMAIL OR BY ANY OTHER REASONABLE

METHOD.

6. Term and Coverage: The Plan will become effective and

billing will commence upon your enrollment in the Plan.

With the exception of access to technical support which

begins on your date of enrollment, ALL OTHER

COVERAGE UNDER THE PLAN WILL COMMENCE

THIRTY-ONE (31) DAYS AFTER YOUR ENROLLMENT

IN THE PLAN. NO SERVICE WILL BE PROVIDED

611 v. VZWVHDP_04.24 (08/23)4

DURING THE INITIAL THIRTY (30) DAYS OF THE

PLAN. There will be no lapse in coverage if you relocate

your residence (including primary and/or qualifying

secondary address), provided that the Plan is active and

you notify Verizon or us as directed of such relocation. For

your primary address, notification will be made to Verizon.

For a qualifying secondary address, notification of

relocation will be made to us. This Plan is inclusive of the

manufacturer’s warranty; it does not replace the

manufacturer’s warranty but provides certain additional

benefits during the term of the manufacturer’s warranty.

After the manufacturer’s warranty expires, the Plan

continues to provide some of the manufacturer’s benefits

as well as certain additional benefits as specified in

Section 7. If this Plan is cancelled, coverage will

continue for thirty (30) days after the cancellation

date. In the event your product is being serviced by an

authorized service center when this Plan terminates, the

term of this Plan will be extended until the repair has

been completed and your product has been delivered to

you.

7. What is Covered: This Plan covers parts and labor costs

for the repair or replacement of your product resulting

from a breakdown, provided your product is: (i) owned by

you or a member of your household, and (ii) located at

your Verizon service address or a qualifying secondary

address located in the United States. Your secondary

address may only be changed up to three (3) times per

year. We will, at our discretion, repair or replace the

product, or reimburse you for authorized repairs to or

replacement of the product, when required due to a

breakdown. Non-original parts may be used for

repair of the product. If we determine that we cannot

service your product as specified in this Plan, we may

replace it with a replacement product, or we may at our

discretion, issue you a gift card or check based on the

replacement value, age and condition of the product, as

determined by us, immediately prior to the breakdown.

The replacement product immediately becomes a

qualifying product and is covered under this Plan. At our

sole discretion, we may require that you return the

claimed product to us as a condition to receiving a

replacement product or reimbursement. Coverage also

includes access to technical support for your products

during the term of the Plan. Terms of service for technical

support can be accessed at

www.asurion.com/legal/verizon.

a. Qualifying Products: The Plan covers an unlimited

quantity of the following of products, of any size and

any brand, as outlined below.

Home Entertainment and Office:

• Desktops, Laptops, Tablets (collectively referred

611 v. VZWVHDP_04.24 (08/23) 5

to as “PC” or “PCs”). Each PC can include one

(1) of each of the following: an associated

external monitor, keyboard (wired or wireless),

mouse (wired or wireless), modem and external

desktop speaker set (wired or wireless). PCs

eligible for coverage under this Plan are those

equipped with a Windows Operating System

version Windows 7 or newer or Android version

1.6 or newer and Apple computers which are

equipped with an Apple operating system version

OS X (10) or newer and a Chrome Operating

System.

• Home Routers (wired or wireless) of any brand

and any age, excluding any Verizon-branded or

provided router, which is supported by Verizon.

Routers may be mesh or non-mesh.

• External Hard Drives.

• Printers and Multifunction Printers (collectively

referred to herein as “Printer” or “Printers”),

excluding three-dimensional object printers or

similar, or crafting Printers.

• LCD, Plasma or LED Televisions (collectively

referred to as “Television”). Televisions include

coverage for the original remote control.

Other Home Entertainment:

• Bluetooth and Wi-Fi Enabled Speakers.

• Audio/Video Streaming Devices, including the

original remote control, excluding any

Verizon-branded or provided audio/video

streaming devices, which are supported by

Verizon.

• Gaming Systems and Handheld Gaming Devices

(collectively referred to as “Portable Gaming

Devices”). Portable Gaming Devices include

coverage for gaming controllers.

• DVD Players and Blu-ray Players (collectively

referred to as “DVD Players”)

• Home Theater System (collectively referred to as

“Home Theater System in a Box”). Home Theater

System in a Box includes a receiver, sound bar,

speakers, DVD Players, amplifier, subwoofer and

tuner.

Wearables:

• Health and Fitness Bands

• Smartwatches

• Virtual Reality Headsets

• Audio Headsets, including audio headphones

(collectively referred to as “Audio Headsets”)

• Augmented Reality Glasses

611 v. VZWVHDP_04.24 (08/23)6

Smart Home Products:

• Smart Device Hubs

• Smart Light Dimmers

• Smart Thermostats

• Smart Smoke Detectors

• Smart Carbon Monoxide Detectors

• Smart Door Locks

• Smart Home Security Cameras

• Smart Video Doorbells

• Smart Alarm Contact Sensors

• Smart Alarm Flood and Freeze Sensors

• Smart Alarm Glassbreak Sensors

• Smart Alarm Keypads

• Smart Alarm Motion Detectors

• Smart Alarm Panic Buttons

• Smart Alarm Range Extenders

• Smart Video Products

Smart Home Healthcare Products

• Blood Pressure Monitors

• Electrocardiogram (EKG) Monitors for personal

home use

• Pulse Oximeters

Smart Pet Tech

• Pet Collars, Excluding Fence Hardware

• Auto Fetch Machines

• Pet Snack and Food Dispensers

Smart Floorcare

• Robotic Vacuums

• Robotic Mops

The products listed within the Smart Home

Products, Smart Home Healthcare Products, Smart

Pet Tech, and Smart Floorcare above must utilize

one of the following home networking solutions:

enabled Wi-Fi, Bluetooth, ZigBee, Z-Wave, Insteon,

Thread Group or Matter, or other networking

solution approved by us to be eligible for this Plan.

8. If Your Product Needs Service: In the event your

product experiences a breakdown after your coverage

begins, you may file a claim by going online to

https://www.asurion.com/verizon/home-device-protect/

twenty-four (24) hours a day, seven (7) days a week or by

calling 844-769-1991, twenty-four (24) hours a day,

seven (7) days a week. Your product may be subject to a

service fee for each claim, as further outlined below.

611 v. VZWVHDP_04.24 (08/23) 7

Onsite, depot or carry-in service or advance exchange

may be available, as further outlined below. The

administrator will inform you during the filing of the claim

what type of service your product qualifies for. We may

require you to fill out a claim facilitation form prior to

receiving service or replacement or reimbursement for

your product. You may also be required to produce a

State or Federal issued photo identification, other than a

professional or student license or I.D., as a condition to

receiving service or replacement or reimbursement. Any

abuse of the Plan by you, including but not limited to

seeking replacement of a product not belonging to you,

may result in termination of the Plan upon notice. All

claims under this Plan must be reported to us within one

hundred and eighty (180) days of the breakdown of the

product. The cost of the replacement product cannot

exceed the available balance of funds under the

aggregate claim limit. Repaired or replaced products are

warranted by us for ninety (90) days from the date of

product receipt by you. In the event that the product fails

to function properly during such ninety (90) days, we will

repair or replace the product at no cost to you. Such

services will not be charged against your aggregate claim

limit under the Plan. All claims under this Plan must be

reported to us within sixty (60) days after cancellation or

termination of the Plan.

a. Service Fee: In the event that one of the following

products: PCs, Televisions, mesh Routers, Portable

Gaming Devices, Printers, Home Theater Systems in

a Box, Bluetooth and Wi-Fi Enabled Speakers, Virtual

Reality Headsets, Pet Collars, Robotic Vacuums,

Robotic Mops, or Augmented Reality Glasses requires

service, you will be required to pay a service fee in

the amount of $99, plus applicable taxes. In the event

that one of the following products: Audio Headsets,

Health and Fitness Bands, Smartwatches, Smart Door

Locks, Smart Home Security Cameras, Smart

Thermostats, Smart Video Doorbells, Smart Video

Products, Auto Fetch Machines, or Pet Snack and

Food Dispensers requires service, you will be

required to pay a service fee in the amount of $49,

plus applicable taxes. The service fee must be paid

and received in advance of the service being provided

and may be paid by valid credit card. The service fee

does not apply to the repair or replacement of a

remote control, game controller, monitor, keyboard,

mouse, modem, external PC speakers (wired or

wireless), non-mesh Routers, Smart Alarm Contact

Sensors, Smart Alarm Flood and Freeze Sensors,

Smart Alarm Range Extenders, Audio/Video

Streaming Devices, DVD Players, Smart Device Hubs,

Smart Light Dimmers, Smart Smoke Detectors, Smart

Carbon Monoxide Detectors, Blood Pressure

611 v. VZWVHDP_04.24 (08/23)8

Monitors, Pulse Oximeters, or EKG Monitors,

however, the costs associated with the repair or

replacement of these products will apply toward the

aggregate claim limit under the Plan Limits of

Liability.

9. On-Site Repair Service: If the product requires on-site

repair service, an adult (18 years or older) must be

present during the time of service. You must provide a

safe, non-threatening environment for our technicians in

order to receive on-site service. If our technicians

determine that certain repairs cannot be completed

where the product is located and must be repaired at

another location, this Plan will cover all shipping and

handling costs. Products installed in cabinetry and other

types of built-in applications are eligible for service as

long as you make the product reasonably accessible to

the service provider. We are not responsible for the

dismantling or reinstallation of furniture or fixed

infrastructures when removing or reinstalling repaired or

replaced products into furniture or cabinetry.

10. Repair Depot Service: If the product is not serviced

on-site, we may instruct you to ship your product to a

designated repair depot location for service. If your

product is eligible to be shipped to a repair depot for

service, we will send you a prepaid shipping label and

instructions for shipping your product to our authorized

service center. Standard shipping costs are covered by

the Plan.

11. Carry-In Repair Service: If the product requires service,

we may instruct you to bring it to an authorized repair

center for repair. Non-original parts may be used for the

repair of the covered product.

12. Advance Exchange: If the product qualifies for

advanced exchange, we will ship you a replacement

product after the claim has been filed and approved.

Upon receipt of the replacement product, the product that

was approved for replacement must be returned to us at

our expense in the return mailer that we provide to you.

You must return the claimed product as directed by us

per the shipping instructions, including disabling Find

My® feature for Apple® products, and other security

software as applicable, on your product, included in the

return mailer, or you may be charged a non-returned

equipment charge up to the retail price of the failed

product. YOU CAN AVOID THIS CHARGE BY SIMPLY

RETURNING THE PRODUCT AS DIRECTED.

13. Registration: Registration of this Plan is not required. At

your option, you may register the products to be covered

by the Plan at any time during the coverage period.

14. Plan Limits of Liability:

a. Per Claim Limit: The maximum amount we will pay

for the repair or replacement of the product for any

611 v. VZWVHDP_04.24 (08/23) 9

single claim is $3,000 or the aggregate claim limit of

this Plan of $5,000, whichever is less.

b. Aggregate Claim Limit: The maximum amount we

will pay for all claims made in any twelve (12) month

rolling period is $5,000. The twelve (12) month

rolling period begins on the date of your first claim.

c. If You Meet or Exceed the Aggregate Limit: We

will be responsible for informing you, at the time of

the claim, if you have reached the $5,000 aggregate

claim limit. In the event you reach the aggregate

claim limit and the product requires additional

repairs, we will provide you with information on how

to get the product repaired, however, we will not be

responsible for any costs related to these repairs. A

covered claim will apply to your aggregate claim limit

for twelve (12) months after the claim is completed,

at which point that claim will roll off your account and

that claim or the associated costs will be added back

to your available aggregate claim limit balance. You

will continue to have access to technical assistance

and support for the duration of your enrollment in this

Plan, regardless of your aggregate claim limit

balance.

15. Payment: You agree to pay monthly charges for this Plan

as such charges will appear on your Verizon monthly bill

or monthly bill for the credit or debit card which was

supplied by you. The monthly rate for the Plan was

provided to you at the time you subscribed to the Plan

and is listed above on this Plan. Non-payment by you will

result in cancellation of the Plan. All charges, plus all

applicable taxes, will be billed on a monthly basis on your

Verizon monthly bill or the credit card or debit card which

you provided during enrollment into the Plan. It is your

responsibility to maintain a valid credit or debit card with

us or Verizon to process payments, and failure to do so

may cause your Plan to be cancelled.

16. Insurance Securing this Plan: This Plan is not a

contract of insurance. The obligations of Asurion

Warranty Services, Inc. under this Plan are secured by an

insurance policy provided by Liberty Insurance

Underwriters Inc. in the following states: AL, AR, CA, CO,

CT, DC, FL, GA, HI, IL, IN, KY, MA, ME, MN, MO, MT, NC,

NH, NJ, NV, NY, OH, OK, OR, SC, TX, UT, VT, VA, WA, WI,

WY and all other states required by law. The obligations

of Asurion Florida Warranty Services, Inc. under this Plan

are secured by an insurance policy provided by Liberty

Mutual Insurance Company. If within sixty (60) days we

have not paid or provided service for your claim, provided

you with a refund owed, you are otherwise dissatisfied, or

if we become insolvent or otherwise financially impaired,

you may report a claim directly to the applicable

insurance company at 55 Water St., 18

Floor, New York,

NY 10041 for Liberty Insurance Underwriters, Inc. and at

611 v. VZWVHDP_04.24 (08/23)10

175 Berkeley Street, Boston, Massachusetts, 02116, for

Liberty Mutual Insurance Company, or by calling toll free

1-800-677-9163.

17. Exclusions – What Is Not Covered: This Plan does

not cover the following:

a. Pre-existing conditions at the time of your

enrollment in the Plan or purchase of the

product or prior to the expiration of the thirty

(30) day waiting period;

b. Cosmetic defects, damage to or failures of

non-operational components that do not inhibit

the proper operation and performance of a

covered item, such as, but not limited to:

appearance parts; broken hinges; cracked

cases; decorative finishing; finish defects;

handles; nonfunctional plastic; trim;

accessories; attachments;

c. Breakdown or costs resulting from: improper

installation or setup; use in any combinations

not approved in the manufacturer’s

specifications; unauthorized modifications,

alterations, repairs or repair personnel;

d. Consequential, incidental, special or indirect

damages or losses, including but not limited to:

loss of use; loss of business; loss of profits;

loss of data; down-time and charges for time

and effort;

e. Failure, inoperability, or disruption of any

product or product functions due to any design

flaw or systemic defect;

f. Breakdown or loss caused by any physical

force external to the product, whether

accidental (excluding those products as

outlined in the Definitions section) or

intentional, including but not limited to: any

disaster, whether natural (acts of God) or

man-made, whether local or catastrophic;

abuse; acts of war; civil disorders; corrosion;

dirt; mold; dust; earthquake; fire; hail; insects

or other animals; liquid immersion; malicious

mischief; misuse; negligence; nuclear accident;

riot; rust; sand; smoke; storm; terrorist attack;

vandalism; wind;

g. Costs associated with installation or

uninstallation of any product;

h. Burned-in images and pixel failure within

designed specifications or that do not

materially alter the product’s functionality;

i. Products that are not owned by you, leased and

rented products, or products that are not

customarily located in your specified residence;

611 v. VZWVHDP_04.24 (08/23) 11

j. Breakdown of the product either while in

storage or in the course of transit, delivery, or

redelivery, except where the loss or damage

occurs while your product is located at our

designated repair depot;

k. Normal periodic or preventative maintenance,

inspections, cleaning, or tune-ups; minor

adjustments and settings outlined in the

product owner's manual that the user can

perform; costs related to any service request

which results in customer education or no

problem found;

l. Products whose serial number has been altered

or removed;

m. Products located outside the United States;

n. Repair or replacement covered by a

manufacturer recall in effect at the time of the

breakdown;

o. Support or repairs to software; loss or damage

to software due to any cause; including but not

limited to: computer virus; worm; Trojan

programs; adware; spyware; firmware or any

other software program;

p. Data or software of any kind that is deleted or

damaged during a repair or replacement under

this Plan;

q. Theft or loss of the product;

r. Custom-built and assembled products;

s. Special needs accessories including, but not

limited to: handset boosters; visual ring

indicators; and the like;

t. Parts intended for periodic replacement

including but not limited to: batteries

(excluding one (1) annual laptop battery);

lamps; bulbs; external power supplies;

styluses; antennas; cartridges;

u. PCs that do not have administrator’s

permissions. PCs must be able to upload and

download software;

v. Liability or damage to property, or injury or

death to any person arising out of the

operation, maintenance or use of the product;

and

w. Products connected to Verizon and covered by

one of their insurance products or other service

contract or protection options.

18. Renewal: This Plan automatically renews from month to

month until cancelled.

19. Transfer: This Plan is not assignable or otherwise

611 v. VZWVHDP_04.24 (08/23)12

transferable to another party.

20. Cancellation: This Plan is provided on a

month-to-month basis and can be cancelled by you at

any time for any reason by notifying Verizon or by

contacting the administrator at P.O. Box 1818, Sterling,

VA 20167 or by calling 844-769-1991. We may cancel

this plan immediately if we discover any abuse of this

plan, or any fraud or material misrepresentation in

obtaining coverage or in the presentation of a claim,

including but not limited to filing a claim for a product not

belonging to you. This plan may be cancelled immediately

for hostile or abusive language to us or our agents

including but not limited to: sales representatives,

technicians, service providers, etc. This Plan may be

cancelled by us or the administrator for any reason by

notifying you in writing at least thirty (30) days prior to the

effective date of cancellation, which notice shall state the

effective date and reason for cancellation. If the Plan is

cancelled: (a) by you within thirty (30) days of the receipt

of this Plan, you shall receive a full refund of the price

paid for the Plan; or (b) by you after thirty (30) days of the

receipt of this Plan, or cancelled by us or the

administrator at any time, you will receive a refund equal

to 100% of the pro-rata amount of the unearned portion

of the price paid for the Plan, less the cost of any claims

that have been paid or repairs that have been made. For

residents of AL, AR, CA, CO, DC, GA, HI, MA, MD, ME,

MN, MO, NJ, NM, NV, NY, SC, TX, WA, WI and WY any

refund owed and not paid or credited within thirty (30)

days of cancellation shall include a 10% penalty per

month. Upon any termination or cancellation by you, us

or the administrator, after the coverage effective date,

you will have coverage provided at no cost for an

additional thirty (30) days after the date of termination or

cancellation of this Plan. All claims under this Plan must

be reported to us within sixty (60) days after cancellation

or termination of the Plan.

21. Changes to the Plan: WE MAY CHANGE THE MONTHLY

CHARGE FOR THE PLAN, OR WE MAY CHANGE THESE

TERMS AND CONDITIONS FROM TIME TO TIME UPON

THIRTY (30) DAYS WRITTEN NOTICE TO YOU OR LONGER

AS MAY BE REQUIRED BY LAW. SUCH NOTICE MAY BE

PROVIDED AS IN A SEPARATE MAILING OR EMAIL OR BY

ANY OTHER REASONABLE METHOD. IF YOU DO NOT

AGREE TO THE MODIFIED CHARGES OR TERMS OF THE

AGREEMENT, YOU MAY CANCEL THE PLAN BY NOTICE

TO US OR THE ADMINISTRATOR AT ANY TIME IN

ACCORDANCE WITH THESE TERMS AND CONDITIONS.

THE PAYMENT OF APPLICABLE CHARGES BY YOU, OR A

REQUEST FOR SERVICE UNDER THE PLANS, AFTER

RECEIVING SUCH NOTICE OF A CHANGE IN THE

CHARGES OR OTHER TERMS AND CONDITIONS WILL BE

DEEMED TO BE ASSENT BY YOU TO THE CHANGE(S) IN

611 v. VZWVHDP_04.24 (08/23) 13

THE CHARGES, TERMS OR CONDITIONS.

22. Limitation of Liability: IN NO EVENT WILL THE PLAN

OBLIGOR, ADMINISTRATOR OR VERIZON BE LIABLE FOR

INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES

INCLUDING BUT NOT LIMITED TO PERSONAL INJURIES

OR LOSS OF INCOME ARISING OUT OF OR CONNECTED

TO THE PROVISION OF THE PLAN, REPAIR OR

REPLACEMENT OF PRODUCTS UNDER THE PLAN AND

CAUSED BY NEGLIGENCE, ERROR, MISTAKE OR

OMISSION ON THE PART OF THE PLAN OBLIGOR OR

ADMINISTRATOR OR THEIR RESPECTIVE EMPLOYEES,

AGENTS OR SUBCONTRACTORS.

23. Force Majeure: We shall not be held responsible for

any delay or failure in performance of any part of this Plan

to the extent that such delay or failure is caused by fire,

flood, explosion, war, strike, embargo, government

requirement, regulatory agency requirement civil or

military authority, acts of God, or other similar causes

beyond our control.

24. Non-waiver: Our failure in any circumstance to require

strict adherence to any term or condition set forth herein

shall not be deemed a waiver by us of any such term or

condition under any other circumstance or of any other

term or condition set forth herein.

25. ARBITRATION AGREEMENT: Please read this section

carefully. It affects your rights. For the purposes of

this arbitration or small claims court agreement (referred

to as the “A.A.”) only, references to “we” and “us” also

include (1) the respective parents, subsidiaries, affiliates,

agents, employees, successors and assigns of the

Obligor and administrator of this Plan (as defined above) ,

and (2) the retailer (as defined above) and its wholly

owned subsidiaries, agents, employees, successors and

assigns. Most of your concerns about this Plan can be

addressed simply by contacting us at 844-769-1991 . In

the event we cannot resolve any dispute with you, YOU

AND WE AGREE TO RESOLVE THOSE DISPUTES

THROUGH BINDING ARBITRATION OR SMALL

CLAIMS COURT INSTEAD OF THROUGH COURTS OF

GENERAL JURISDICTION. YOU AND WE AGREE TO

WAIVE THE RIGHT TO A TRIAL BY JURY AND WAIVE

THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR

OTHER REPRESENTATIVE PROCEEDINGS.

1. THIS A.A.:

a. Survives termination of this Plan.

b. Is governed by the Federal Arbitration Act.

c. Covers any dispute you have with us concerning

or related, directly or indirectly, to this Plan.

d. Does not prevent you from bringing an individual

action against us in small claims court instead of

pursuing arbitration.

611 v. VZWVHDP_04.24 (08/23)14

e. Does not prevent you from informing any

government agency of your dispute. They may be

able to seek relief on your behalf.

2. ARBITRATION PROCESS:

a. How to start arbitration.

• Send a written Notice of Claim by certified

mail to Legal Department, P.O. Box 110656,

Nashville, TN 37222-0656.

• Describe the dispute and relief sought in the

Notice.

• If the dispute is not resolved within 30 days

of receipt of the Notice, you may start an

arbitration with the American Arbitration

Association (“AAA”). You can contact the AAA

and obtain a free copy of their rules and

forms at www.adr.org or 1-800-778-7879.

b. Arbitration will be conducted by the AAA following

the Consumer Arbitration Rules (“Rules”). A court

may decide the enforceability of this A.A. The

arbitrator will decide all other issues. The

arbitrator is bound by this A.A.

c. Any hearing will take place in the county or parish

of your mailing address unless you and we agree

to a different location.

3. FEES:

a. In most cases we will pay all filing, administration

and arbitrator fees. If the arbitrator finds that your

dispute was filed to harass or is frivolous, the

Rules govern payment of the fees.

b. We will reimburse you for a filing fee paid to the

AAA. If you are unable to pay a filing fee, we will

pay it if you send us a written request.

4. ARBITRATION DECISION:

a. You and we agree not to disclose any settlement

offers to the arbitrator before the arbitrator issues

a decision.

b. If the arbitrator finds in your favor and the

damages awarded are greater than the last

settlement we offered, we will do the following.

• We will pay you the greater of the damages

or $7,500.

• We will also pay your reasonable attorney's

fees and arbitration expenses. You may not

recover duplicate awards of fees and

expenses.

c. We waive any right we have to recover attorney’s

fees and expenses from you if we win the

arbitration.

d. If you seek declaratory or injunctive relief, it can

611 v. VZWVHDP_04.24 (08/23) 15

only be awarded as necessary to provide you

relief.

YOU AND WE AGREE THAT EACH PARTY MAY

BRING CLAIMS AGAINST THE OTHER ONLY IN AN

INDIVIDUAL CAPACITY AND NOT IN A PURPORTED

CLASS ACTION, CLASS ARBITRATION OR

REPRESENTATIVE PROCEEDING. Unless you and we

agree otherwise, the arbitrator may not consolidate your

dispute with any other person’s dispute and may not

preside over any form of representative proceeding. If

this specific provision is found to be unenforceable, then

the entirety of this A. A. is null and void.

If You Reside In One Of The Following States,

These Provisions Apply To You:

Arizona Residents: If your written notice of

cancellation is received prior to the expiration of the

monthly term, we will not deduct the cost of any claims

that have been paid or repairs that have been made

from your refund. The pre-existing condition exclusion

does not apply to conditions occurring prior to the sale of

the consumer product by Verizon, its assignees,

subcontractors and/or representatives or to any

conditions that the Obligor or retailer knew or reasonably

should have known. The Arbitration Agreement of this

Plan does not preclude you from contacting the

Consumer Protection Division of the Arizona Department

of Insurance and financial institutions. Item (c) of Section

17. Exclusions- What is not Covered is deleted and

replaced with the following: “Breakdown or costs

resulting from: improper installation or setup; use in any

combinations not approved in the manufacturer’s

specifications; repairs or repair personnel unauthorized

modifications, alterations, while owned by you;”.

California Residents: For all products other than home

appliances and home electronic products, the fifth

sentence of Section 20. Cancellation is amended as

follows: “If the Plan is cancelled by you: (a) within sixty

(60) days of the receipt of this Plan, you will receive a

full refund of the price paid for the Plan, less the cost of

any claims that have been paid or repairs that have been

made, or (b) after sixty (60) days, you will receive a pro

rata refund less the cost of any claims that have been

made or repairs that have been made.” We may only

cancel this Plan before the end of the agreed Plan term

for nonpayment of the Plan fee, fraud or material breach

by you to us, or the Plan being discontinued by us or

Verizon.

611 v. VZWVHDP_04.24 (08/23)16

The term and monthly billing for this Plan

begins on the date you enroll and continues

to renew on a month-to-month basis unless

cancelled. You may cancel this Plan at any

time for any reason by contacting us at

1-866-856-3882 or by writing the

administrator at: P.O. Box 1340, Sterling, VA,

20167. This Plan is offered on a month to

month basis, Verizon may offer other service

contract programs and benefits which may be

provided to you by Verizon. We obtained your

affirmative consent to the continuous monthly

term of this Plan when you enrolled in the

Plan.

In California, the form number for use under this Plan is

as follows:

611 (08/23)

v. VZWVHDP_04.24

Connecticut Residents: In the event of a dispute with

us or the administrator that cannot be resolved, you may

contact the State of Connecticut, Insurance Department,

P.O. Box 816, Hartford, CT 06142-0816, Attn:

Consumer Affairs. The complaint must contain a

description of the dispute, the purchase price of the

product, the cost of repair of the product and a copy of

the Plan.

Florida Residents: The rate charged for this Plan is

not subject to regulation by the Florida Office of

Insurance Regulation.

Georgia Residents: We may only cancel this Plan

before the expiration of the term on the grounds of

fraud, material misrepresentation, or nonpayment. The

cancellation shall be in writing and will not be less than

thirty (30) days from the date of mailing or notification of

the effective date. If this Plan is cancelled prior to the

expiration of the monthly term, we will not deduct the

cost of any claims that have been paid or repairs that

have been made from your refund. This Plan excludes

coverage for incidental and consequential damages and

pre-existing conditions only to the extent such damages

or conditions are known to you or reasonably should

have been known to you. As stated in the Arbitration

Agreement of this Plan, either party may bring an

individual action in small claims court. The Arbitration

Agreement provision does not preclude you from

bringing issues to the attention of federal, state, or local

agencies or entities of your dispute. Such agencies or

611 v. VZWVHDP_04.24 (08/23) 17

entities may be able to seek relief on your behalf. You

and we agree to waive the right to a trial by jury and

waive the right to participate in class actions and class

arbitrations or other similar proceedings. Nothing

contained in the Arbitration Agreement provision of this

Plan shall affect your right to file a direct claim under the

terms of this Plan against Liberty Insurance

Underwriters, Inc. pursuant to O.C.G.A. 33-7-6.

Maine Residents: The second sentence of Section 20.

Cancellation is deleted and replaced with the

following: “We may cancel this plan upon fifteen (15)

days’ notice to you if we discover any abuse of this plan,

or any fraud or material misrepresentation in obtaining

coverage or in the presentation of a claim, including but

not limited to filing a claim for [a] product not belonging

to you.” The third sentence of Section 20. Cancellation

is deleted and replaced with the following: “This plan

may be cancelled upon fifteen (15) days’ notice to you

for hostile or abusive language to us or our agents

including but not limited to: sales representatives,

technicians, service providers, etc.”

Minnesota Residents: The second sentence of Section

20. Cancellation is deleted and replaced with the

following: “We may cancel this plan upon five (5) days’

notice to you if we discover any abuse of this plan, or

any fraud or material misrepresentation in obtaining

coverage or in the presentation of a claim, including but

not limited to filing a claim for a product not belonging to

you.” The third sentence of Section 20. Cancellation is

deleted and replaced with the following: “This plan may

be cancelled upon five (5) days’ notice to you for hostile

or abusive language to us or our agents including but

not limited to: sales representatives, technicians, service

providers, etc.”

Nevada Residents: The first sentence of Section 21.

Changes to the Plan is deleted and replaced with the

following: “WE MAY CHANGE THE MONTHLY CHARGE

FOR THE PLAN, OR WE MAY CHANGE THESE TERMS

AND CONDITIONS AT THE END OF YOUR COVERAGE

TERM AT TIME OF PLAN RENEWAL, WITH AT LEAST 15

DAYS WRITTEN NOTICE TO YOU. Any changes to these

Terms and Conditions that are required to be filed in

advance by us with the Nevada Division of Insurance

must be approved by the Nevada Division of Insurance

prior to becoming effective.” If this Plan is cancelled, no

deduction shall be made from the refund for the cost of

any claims that have been paid or repairs that have been

made. If this Plan has been in force for a period of

seventy (70) days, we may only cancel before the

611 v. VZWVHDP_04.24 (08/23)18

expiration of the Plan term due to the following reasons:

1) You engage in fraud or material misrepresentation in

obtaining this Plan or in filing a claim for service under

this Plan, upon fifteen (15) days’ notice to you; 2) You

commit any act, omission, or violation of any terms of

this Plan after the effective date of this Plan which

substantially and materially increases the service

required under this Plan; or 3) Any material change in

the nature or extent of the required service or repair,

including unauthorized service or repair, which occurs

after the effective date of this Plan and causes the

required service or repair to be substantially and

materially increased beyond that contemplated at the

time this Plan was purchased. The third sentence of

Section 20. Cancellation is deleted and replaced with

the following: “This plan may be cancelled upon fifteen

(15) days’ notice to you for hostile or abusive language

to us or our agents including but not limited to: sales

representatives, technicians, service providers, etc.” If

we fail to pay the cancellation refund as stated in the

Cancellation provision the penalty will be 10% of the

purchase price for each thirty (30) day period or portion

thereof that the refund and any accrued penalties

remain unpaid. The following language is added to item

“If a product is modified or altered without our

authorization, we will only provide applicable coverage

that is not related to the unauthorized modification or

alteration or any breakdowns arising therefrom, unless

such coverage is otherwise excluded by this Plan.”

or complaints about this Plan. In the event you do not

receive satisfaction under this Plan, complaints or

questions about this Plan may be directed to the Nevada

Department of Insurance, telephone (888) 872-3234.

New Hampshire Residents: If this Plan is cancelled by

us, we will not deduct the cost of any claims that have

been paid or repairs that have been made from your

refund. Contact us at 844-769-1991 with questions,

concerns, or complaints about the Plan. In the event

you do not receive satisfaction under this Plan, you may

contact the State of New Hampshire Insurance

Department, 21 South Fruit Street, Suite 14, Concord,

NH 03301, telephone number: 1-603-271-2261. The

Arbitration Agreement provision of this Plan is subject to

Revised Statutes Annotated 542.

New Mexico Residents: If this Plan has been in force

for a period of seventy (70) days, we may not cancel

before the expiration of the Plan term or one (1) year,

whichever occurs first, unless one of the following

occurs, in which case cancellation will be made upon

611 v. VZWVHDP_04.24 (08/23) 19

fifteen (15) days’ notice to you: (1) you fail to pay any

amount due; (2) you are convicted of a crime which

results in an increase in the service required under the

Plan; (3) you engage in fraud or material

misrepresentation in obtaining this Plan; (4) you commit

any act, omission, or violation of any terms of this Plan

after the effective date of this Plan which substantially

and materially increase the service required under this

Plan; or (5) any material change in the nature or extent

of the required service or repair occurs after the effective

date of this Plan and causes the required service or

repair to be substantially and materially increased

beyond that contemplated at the time you purchased

this Plan.

North Carolina Residents: The purchase of this Plan

is not required either to purchase or to obtain financing

for the product. We may non-renew but may only cancel

this Plan prior to the expiration of the monthly term for

nonpayment by you or for violation of any of the terms

and conditions of this Plan.

Oklahoma Residents: Coverage afforded under this

Plan is not guaranteed by the Oklahoma Insurance

Guaranty Association. Oklahoma service warranty

statutes do not apply to commercial use references in

this Plan. Oklahoma license number: 44197917.

Oregon Residents: The Arbitration Agreement

provision of this Plan is replaced with the following: “For

the purpose of this Arbitration Agreement, references to

“we” and “us” also include the respective parents,

subsidiaries, affiliates, service contract insurers, agents,

employees, successors and assigns of the Plan Obligor

and administrator, as defined above; and Verizon and its

wholly owned subsidiaries, affiliates, agents, employees,

successors and assigns. Most of your concerns about

the Plan can be addressed simply by contacting us at

844-769-1991. In the event we cannot resolve any

dispute, you and we may, in a separate agreement,

consent to arbitration. YOU AND WE AGREE THAT

EACH PARTY MAY BRING CLAIMS AGAINST THE

OTHER ONLY IN AN INDIVIDUAL CAPACITY AND

NOT AS A CLASS REPRESENTATIVE OR CLASS

MEMBER IN ANY PURPORTED CLASS ACTION,

CLASS ARBITRATION OR OTHER SIMILAR

PROCEEDING. Any arbitration proceedings shall be

conducted within the state of Oregon.”

South Carolina Residents: Contact us at

844-769-1991 with questions, concerns or complaints

about this Plan. In the event you do not receive

611 v. VZWVHDP_04.24 (08/23)20

satisfaction under this Plan, complaints or questions

about this Plan may be directed to the South Carolina

Department of Insurance, Capitol Center, 1201 Main

Street, Ste. 1000, Columbia, SC 29201 or

1-800-768-3467.

Texas Residents: If you purchased this Plan in Texas,

unresolved complaints concerning us or questions

concerning our registration may be addressed to the

Texas Department of Licensing and Regulation, P.O. Box

12157, Austin, TX 78711, telephone number (512)

463-6599 or (800) 803-9202. You may apply for

reimbursement directly to the insurer if a refund or credit

is not paid before the forty-sixth (46

) day after the date

on which the Plan is returned to us. Texas license

number: 454.

Utah Residents: NOTICE: This Plan is subject to

limited regulation by the Utah Insurance

Department. To file a complaint, contact the Utah

Insurance Department. Coverage afforded under this

Plan is not guaranteed by the Utah Property and

Casualty Guaranty Association. The fourth sentence of

Section 20. Cancellation is replaced with the

following: “This Plan may be cancelled by us or the

administrator prior to the expiration of the term for: (i)

material misrepresentation or substantial breaches of

contractual duties, conditions, or warranties, by notifying

you in writing at least thirty (30) days prior to the

effective date of cancellation; or (ii) for nonpayment of

premium by notifying you in writing at least ten (10) days

prior to the effective date of cancellation. Such

cancellation notifications shall state the effective date

and reason for cancellation.” Failure to notify within the

prescribed time will not invalidate the claim if you can

show that notification was not reasonably possible.

Virginia Residents: Contact us at 844-769-1991 with

questions, concerns or complaints about this Plan. In the

event you do not receive satisfaction under this Plan

within sixty (60) days after your request, you may

contact the Virginia Department of Agriculture &

Consumer Services, Office of Charitable & Regulatory

Programs to file a complaint.

Washington Residents: If we fail to act on your claim,

you may contact Liberty Insurance Underwriters Inc.

directly at 1-800-677-9163. You are not required to

wait sixty (60) days before filing a claim directly with

Liberty Insurance Underwriters, Inc. The second

sentence of Section 20. Cancellation is deleted and

replaced with the following: “We may cancel this plan

611 v. VZWVHDP_04.24 (08/23) 21

upon twenty-one (21) days’ notice to you if we discover

any abuse of this plan, or any fraud or material

misrepresentation in obtaining coverage or in the

presentation of a claim, including but not limited to filing

a claim for a product not belonging to you.” The third

sentence of Section 20. Cancellation is deleted and

replaced with the following: “This plan may be cancelled

upon twenty-one (21) days’ notice to you for hostile or

abusive language to us or our agents including but not

limited to: sales representatives, technicians, service

providers, etc.”

Wisconsin Residents: THIS CONTRACT IS SUBJECT

TO LIMITED REGULATION BY THE OFFICE OF THE

COMMISSIONER OF INSURANCE. We may only cancel

this contract before the end of the agreed contract term

upon five (5) days’ notice to you on the grounds of

nonpayment, a material misrepresentation made by you

to us, fraud, or a substantial breach of duties by you

relating to the products or its use. The third sentence of

Section 20. Cancellation is deleted and replaced with

the following: “This plan may be cancelled upon five (5)

days’ notice to you for hostile or abusive language to us

or our agents including but not limited to: sales

representatives, technicians, service providers, etc.”

The fifth and sixth sentences of the first paragraph of

Section 25. Arbitration Agreement are amended as

follows: (1) TO RESOLVE DISPUTES, YOU MAY

CHOOSE EITHER BINDING ARBITRATION,

PURSUANT TO THE ARBITRATION AGREEMENT

PROVISION OF THIS CONTRACT, OR SMALL CLAIMS

COURT. BY AGREEING TO THIS CONTRACT, YOU

AND WE WAIVE THE RIGHT TO HAVE DISPUTES

RESOLVED THROUGH COURTS OF GENERAL

JURISDICTION, THE RIGHT TO TRIAL BY JURY, AND

TO PARTICIPATE IN CLASS ACTIONS, CLASS

ARBITRATIONS OR OTHER REPRESENTATIVE

PROCEEDINGS; and (2) the phrase “and is governed by

the Federal Arbitration Act.” in in sub-section (1) (b) is

deleted in its entirety.

Wyoming Residents: Prior notice is not required if the

reason for cancellation is nonpayment of the Plan fee, a

material misrepresentation by you to us or Verizon, or a

substantial breach of duties by you relating to the

Verizon service or its use. Section 25. Arbitration

Agreement is replaced with the following: “If there are

disputes between you and us that are not resolved by

negotiations, you and we may in a separate written

agreement voluntarily consent to arbitration. Any

arbitration proceedings shall be conducted within the

state of Wyoming.” For the purpose of this Arbitration

Agreement, references to “we” and “us” include the

611 v. VZWVHDP_04.24 (08/23)22

Plan Obligor and administrator, as defined above, and

their respective parents, subsidiaries, affiliates, service

contract insurers, agents, employees, successors and

assigns; and (2) Verizon and its wholly owned

subsidiaries, affiliates, agents, employees, successors

and assigns.

Administered by:

Asurion Services, LLC

Asurion Florida Warranty Services, Inc.

P.O. Box 1340 • Sterling, VA 20167 • 844-769-1991

VERIZON HOME DEVICE PROTECT TECHNICAL SUPPORT

The Verizon Home Device Protect Technical Support Terms of

Service is a legal agreement between you, the end user

(hereinafter, “you” or “your”) and Verizon Wireless

(hereinafter, “us”, “our” or “we”). Your use of the Verizon

Home Device Protect plan (hereinafter, the “Plan”) is subject

to the Verizon Home Device Protect Technical Support Terms

of Service described below (hereinafter, “Services”); your use

is also subject to the Verizon Wireless Customer Agreement,

which is available at www.verizon.com. Please read both the

Verizon Home Device Protect Technical Support Terms of

Service and the Verizon Wireless Customer Agreement

carefully, and do not use the Services if you disagree with

them. Additional information about the Services is available at

www.verizon.com. ADDITIONALLY, ANY DISPUTES UNDER

THIS TERMS OF SERVICE SHALL BE RESOLVED IN

ACCORDANCE WITH THE DISPUTE RESOLUTION PROVISIONS

IN YOUR CUSTOMER AGREEMENT UNDER THE HEADING:

“HOW DO I RESOLVE DISPUTES WITH VERIZON WIRELESS,”

WHICH TERMS ARE INCORPORATED BY REFERENCE.

SPECIFICALLY, YOU AND WE BOTH AGREE TO RESOLVE ALL

DISPUTES UNDER THIS TERMS OF SERVICE ONLY BY

ARBITRATION OR SMALL CLAIMS COURT AND YOU WAIVE

ANY RIGHT TO A JUDGE OR JURY IN ANY ARBITRATION.

1. Supported Devices & Use of Services. We, directly or

indirectly, will provide the Services in accordance with these

terms and as described below. The Services are available for

products in your residence that are covered under the Plan

and/or that can connect to your wireless network (“Supported

Products”), and where appropriate, computer devices, subject

to the exclusions described in the “Scope of the Services”

section below and other exclusions as decided by us in our

sole discretion. Data usage charges may apply to the

Services. In some circumstances, you may need to supply or

purchase additional equipment or software to receive the full

benefit of the Services, and you are responsible for the cost of

that equipment or software. The Services may also include

two (2) in-home visits (“Visits”) by an Asurion Expert

(“Expert”) and specific technical support services provided at

select uBreakiFix® by Asurion (“UBIF”) locations or select

Asurion repair locations for in-person tech support or via an

Expert. You need not consent to the Visits in order to utilize

the benefits of the Plan or the Services. See below for Scope

of Services and Visits.

2. Scope of the Services. The following Services are

provided under the Plan:

A. The Services.

The Services include: (a) technical support for your

Supported Products (as defined in the Plan) and the

operating systems and software applications on them; (b)

technical support for the use of your Supported Products

with other devices and services manufactured to be

compatible with your Supported Products or intended to

be connected to them (excluding any Verizon Fios

branded or provided home router, and Verizon-branded or

provided audio/video streaming devices supported by

Verizon); (c) technical support with malware and virus

removal; (d) quality assessment of your in-home

connectivity; (e) technical support for your Desktop and

Laptops (“Supported PC”) (if applicable) as it relates to

the assessment of the product’s performance; (f)

technical support to help with your Supported PC (if

applicable) with data back up and/or data transfer to

another Supported PC; (g) two (2) optional in-home visits

by an Expert as further described below in section (C);

and (h) select services provided by uBreakiFix® by

Asurion. From time to time we may, but are not required

to, make additional benefits, products, and/or services

available to you as a Verizon Home Device Protect

customer. These additional benefits, products, and/or

services may be provided to you without charge or may

be optional offers for an additional or discounted fee.

The Services do not include: (a) activation of your wireless

devices; (b) assistance with wireless network coverage

issues, such as dropped calls/data interruptions; (c)

diagnostic support unrelated to your Supported Products;

(d) modification of Original Equipment Manufacturer

(“OEM”) software; (e) installation of third-party software or

OEM drivers not supported by the Supported Products; (f)

repair of peripherals, home or wireless routers, modems,

or networks; (g) installation of non- sanctioned

applications; (h) assistance with any Verizon Fios branded

or provided home router, and Verizon-branded or

provided audio/video streaming devices supported by

Verizon; or (i) assistance with specialized devices related

to medical care, including but not limited to emergency

assistance/first responder devices, with the exception of

select Smart Home Healthcare Products as covered in the

Plan.

B. Tech Coach Mobile Application.

The Services include access to the Tech Coach Mobile

Application (the “Tech Coach App”) that is provided to you

directly by Asurion Mobile Applications, LLC. The Tech

Coach App provides several functions, including access

to an Expert who can provide Technical Support Services

through click-to- call, click-to-chat, self-help information,

and educational notifications; and may at a future date

provide other features and benefits. The Tech Coach App

is subject to a separate end-user license agreement

available at

www.phoneclaim.com/verizon/techcoachapp/terms/. The

Tech Coach App end-user license agreement is

independent of these Terms and the Verizon Wireless

Customer Agreement.

C. Scope of In-Home Expert Visits.

The Visits are optional and will only be performed by us

upon your request and consent.

The Visits will be conducted in your residence for the

purpose of: 1) troubleshooting home technology issues;

2) assistance with product set-up and configuration,

including establishing streaming services, whole home

data back-up, and connecting smart home products; 3)

Wi-Fi and network evaluations; 4) technology product

purchase guidance; or 5) assistance filing a claim under

the Plan. Visits may also include reviewing new products

and/or services available in the marketplace that might

meet your technology needs. Assistance with product

set-up and configuration shall not include the physical

installation or mounting of any Supported Product, and

does not include any steps that require tools.

Notwithstanding the above, in-home trouble shooting and

assistance shall exclude assistance with any Verizon Fios

branded or provided home router, and Verizon-branded or

provided audio/video streaming devices supported by

Verizon. We make no representations about the quality,

functionality or suitability of products or services that the

Experts recommend. We are not liable for any decision

you make to purchase any products or services unrelated

to the Plan. You should review each product or service

carefully to ensure it meets your needs prior to purchase.

Visits may include some or all of the above Services but

will be limited in time to approximately one (1) hour in

duration. If the Visit requires more time, an Expert may

choose to extend the stay, but will not be obligated to do

so. Experts will use commercially reasonable efforts

during the Visits to perform the above Services. If the

Expert is unable to resolve your issue after making

commercially reasonable efforts, they have the right and

discretion to refuse to take further efforts to do so.

Additionally, in some instances, the Expert may have

limited information from vendors, manufacturers, and

developers, and they may not have the ability to obtain

the proprietary or other information required to resolve

your issue. Some technical issues that you encounter

may be the result of software or hardware errors not yet

resolved by the vendors, manufacturers or developers of

that software or hardware, in which case the Expert may

not be able to resolve your issue.

Visits will be scheduled by logging in to your Asurion

dashboard at

https://www.asurion.com/verizon/home-device-protect/

or by calling (844) 769-1991. If you need to reschedule

the date of your Visit, you must give us at least 24-hours

advanced notice. If you do not provide that notice, we

reserve the right to cancel the visit and not reschedule.

Someone at least 18 years of age must be present at all

times while the Expert is in your home and throughout the

duration of the Visit. Upon completion of the Visit, the

Expert may provide you with contact information and a

follow-up email with new product recommendations.

You must make the products intended for

assessment/consultation in your home by the Expert

accessible, and provide a safe, non-threatening

environment for the Expert to conduct the Visit.

As part of the Visit, the Expert will not be responsible for

dismantling or physical installation of any products or

equipment. The Expert will also not be responsible for

conducting any repairs or physical triage of a product that

may involve specific tools or a unique work environment

for your safety and the safety of the Expert.

Verizon Care Smart Watch Customers

If you have a Verizon Care Smart Watch (the “Watch”)

active on your Verizon Wireless account, one (1) Visit may

be designated to assist the wearer of the Watch, in the

wearer’s residence (if not the same location as your

home), with the use and operation of the Watch (i.e.,

making and receiving calls, sending texts, how to charge

the Watch, etc.) provided that you have first completed

set-up, via the Watch app, the contact list and other

functionality of the Watch. Notwithstanding anything in

the User Guide for the Watch, the support of the Watch

by the Expert shall be consistent with the Services

provided under this Verizon Home Device Protect

Technical Terms of Service for any other Supported

Product.

D. Optional Installation Services.

Optional installations are available, for a discounted fee,

in select locations and for the select products, which are

subject to change at any time. The list of Supported

Products that are eligible for the optional installation

Services is available at

https://www.asurion.com/verizon/home-device-protect/.

You must make the Supported Products intended for

installation in the home accessible to the Expert, and

provide a safe, non-threatening environment for the

Expert to conduct the consultation.

Someone at least 18 years of age must be present at all

times while the Expert is in your residence and during the

time that the installation is performed. Products must be

new or fully functioning at the time of installation, and

Wi-Fi access must be available for certain products to be

installed. Availability of installation Services is contingent

on certain criteria, including product type, customer

location and appointment/technician availability.

E. Verizon Home Internet Professional Setup Fee

Waiver.

Customers enrolled in both Verizon Home Device Protect

and Verizon 5G Home Internet are eligible to have the

$99 professional setup fee for Verizon 5G Home Internet

waived in locations where professional setup is available.

Pro setup available in select locations and, if available,

will present at time of service order. To be eligible for fee

waiver, the 5G Home order must occur after 4/25/24 and

while the customer is enrolled in both Verizon Home

Device Protect and Verizon 5G Home Internet. The

customer must remain enrolled in both Verizon Home

Device Protect and Verizon 5G Home Internet for 90 days

after the professional setup. After 90 days, the setup fee

will be waived and a bill credit will be added to the

customer's Verizon account. Waiver of the setup fee may

also be offered to other Verizon customers periodically on

a promotional basis.

F. Services Provided by uBreakiFix® by Asurion

Select Services provided by uBreakiFix® by Asurion may

be made available to you without charge or may be

optional offers for an additional or discounted fee. To view

and access these Services, visit your Asurion dashboard

https://www.asurion.com/verizon/home-device-protect/.

Services provided by uBreakiFix by Asurion® are

subject to change at any time and are dependent upon

certain criteria, including store location and product.

3. Backup of Software and Data.

You are responsible for backing-up the software or data

stored on your Supported Products and other devices

included in the Services. We are not responsible for any loss,

alteration or corruption of any software or data, and we may

decline to provide Services to you if it is determined that you

have not taken appropriate back-up measures.

4. Remote Access Applications. To receive Services, you

may be required to run certain software applications

(“Software”) on your Supported Products included in the

Services. The Software may include tools that allow the

Experts to remotely access your Supported Products or

devices and any content stored thereon. You agree to comply

with the terms applicable to the Software, and in the event of

a conflict between those terms and this Verizon Home Device

Protect Technical Terms of Service and Verizon Wireless

Customer Agreement, the Software-specific terms control

with regard to the Software only. You acknowledge and agree

that you will not copy or modify the Software or any other

materials provided to you in connection with the Services.

When providing Services, the Expert may be required to

remotely access your Supported Device, including any private

and/or confidential/personal information, data, videos,

pictures, text messages, or other content thereon. It is your

responsibility to remove any sensitive content on your

Supported Device to the extent you believe necessary to

prevent access by the Expert.

5. Representations and Authorizations. When receiving

the Services, you represent that you are the owner or an

authorized user of the Supported Products or other devices

for which you are using the Services, as well as any software

thereon, and we reserve the right to refuse to provide

Services to you if we determine that you are not the owner or

authorized user. When using the Services, you: (a) expressly

consent to the Expert remotely accessing your Supported

Products, other devices included in the Services and any

data, videos, pictures, text messages or other content

thereon; and (b) expressly authorize the Expert to effect

changes to Your Supported Products, to the extent necessary

to provide the Services, and You acknowledge and agree that

such changes may be permanent and irreversible. It’s

strongly recommended that prior to the Visit, you back up

your photos, videos and secure any personal or confidential

data, as we are not responsible for any loss or damage to

your digital content that may occur as a result of the triage or

trouble-shooting support services that are provided during the

Visit.

6. Passwords. If you know or suspect that the passwords

associated with or stored on your Supported Products have

been available to or accessed by anyone as a result of your

use of the Services, you should immediately change or reset

those passwords.

7. Claim Limitation. Subject to the Arbitration provision in

your Verizon Wireless Customer Agreement and unless

otherwise allowed by applicable law, any claim related to the

Services shall be brought within one (1) year of the events

giving rise to the claim. Failure to assert any such claim

during that time results in the claim being forever barred.

8. DISCLAIMER OF WARRANTIES. THE FOLLOWING

DISCLAIMER SHALL APPLY TO YOU TO THE MAXIMUM

EXTENT PERMITTED BY APPLICABLE LAW. YOU

ACKNOWLEDGE AND AGREE THAT THE SERVICES

DESCRIBED HEREIN AS THE “VISIT” ARE PROVIDED ON AN

“AS IS” AND “AS AVAILABLE” BASIS, AND THAT YOUR USE

OF OR RELIANCE ON THEM IS AT YOUR SOLE RISK AND

DISCRETION. WE HEREBY DISCLAIM ANY AND ALL

REPRESENTATIONS, WARRANTIES, CONDITIONS AND

GUARANTIES REGARDING THE SERVICES, WHETHER

EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING,

WITHOUT LIMITATION, THE IMPLIED WARRANTIES OR

CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR USE OR PURPOSE. NO ADVICE OR

INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY

YOU FROM US OR THE EXPERT(S) SHALL CREATE ANY

REPRESENTATION, WARRANTY OR GUARANTY.

FURTHERMORE, YOU ACKNOWLEDGE AND AGREE THAT WE

MIGHT NOT BE ABLE TO OFFER THE SERVICES AT ALL, IN

THE ABSENCE OF THE FOREGOING DISCLAIMERS AND

LIMITATIONS. IN THE EVENT OF ANY FAILURE OF THE

SERVICES TO CONFORM TO ANY APPLICABLE WARRANTY,

YOU MAY NOTIFY US AND WE WILL, AS YOUR SOLE AND

EXCLUSIVE REMEDY, USE COMMERCIALLY REASONABLE

EFFORTS TO SATISFY THE WARRANTY ON LABOR. WE WILL

HAVE NO OTHER WARRANTY OBLIGATION WHATSOEVER

WITH RESPECT TO THE SERVICES, AND ANY OTHER CLAIMS,

LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES

ATTRIBUTABLE TO ANY FAILURE TO CONFORM TO ANY

WARRANTY WILL BE YOUR SOLE RESPONSIBILITY.

9. LIMITATION OF LIABILITY. THE FOLLOWING

LIMITATIONS SHALL APPLY TO YOU TO THE MAXIMUM

EXTENT PERMITTED BY APPLICABLE LAW. UNDER NO

CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY INDIRECT,

INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY

DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE

SERVICES, WHETHER OR NOT THE DAMAGES WERE

FORESEEABLE AND WHETHER OR NOT WE WERE ADVISED

OF THE POSSIBILITY OF SUCH DAMAGES INCLUDING,

WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR

REVENUES, FAILURE TO TRANSMIT OR RECEIVE ANY DATA,

LOSS, MISUSE OR DISCLOSURE OF DATA OR CONFIDENTIAL

INFORMATION, BUSINESS INTERRUPTION, LOSS OF

PRIVACY, CORRUPTION OR LOSS OF DATA, FAILURE TO

RECEIVE OR BACKUP YOUR DATA (OR ARCHIVED DATA) OR

ANY OTHER PECUNIARY LOSS WHATSOEVER ARISING OUT

OF OR IN ANY WAY RELATED TO THE SERVICES. WITHOUT

LIMITING THE GENERALITY OF THE FOREGOING, OUR

AGGREGATE LIABILITY TO YOU (WHETHER BASED IN

CONTRACT, NEGLIGENCE, STRICT LIABILITY, STATUTE OR

OTHER THEORY OF LIABILITY) SHALL NOT EXCEED THE

AMOUNT OF THE FEES PAID BY YOU FOR THE SERVICES OR

$150.00, WHICHEVER IS GREATER. THE FOREGOING

LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED

REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

The Verizon Home Device Protect Technical Terms of Service

constitute the sole and entire agreement between you and us

as it relates to the Services. The Verizon Home Device Protect

Technical Terms of Service and your enrollment in the Plan

shall be governed by the laws of the State of Tennessee,

without regard to the choice of law provisions, and not by the

1980 U.N. Convention on Contracts for the International Sale

of Goods. Any cause of action or claim you have with respect

to the Verizon Home Device Protect Technical Terms of

Service or the Services must be commenced within one (1)

year after the claim or the cause of action arises. We may

assign our rights and duties under these terms to any party at

any time without notice to you. If any provision of the Verizon

Home Device Protect Technical Terms of Service is found by

a court of competent jurisdiction to be invalid, the parties

agree that the court should endeavor to give effect to the

parties’ intentions as reflected in the Verizon Home Device

Protect Technical Terms of Service, and all other provisions of

the terms remain in full force and effect.

10. Right to Terminate. We reserve the right to suspend or

terminate your use of the Services at any time and for any

reason, including for abuse, excessive usage, or failure to pay

any fees or charges associated with the Services. We also

reserve the right to change the scope or extent of the

Services at any time and for any reason. Any refund of fees or

charges associated with the Services that we may agree to

pay in such circumstances will be limited to the fees you paid

in the prior month for the Services. If you wish to terminate

your access to the Services, please contact us by calling

(844) 769-1991.

VERIZON HOME DEVICE PROTECT TECHNICAL SUPPORT

(EFFECTIVE APRIL 25, 2024)

VZW-1453530-23

VZW_VHDP_WL_NOT_TC_01.24

COV56042