Verizon Business Complete

Verizon Business

Complete

Simplifying operations

while keeping employees

productive

See inside for full details on Verizon Business Complete.

Not available in New York or for New York customers.

In business, there is

no time for downtime

Verizon Business Complete is a comprehensive mobile

phone service that provides your business with a

phone, unlimited talk, text and premium data.* Plus,

enjoy 24/7 support and coverage for loss, theft, and

damage—all for one low monthly price.

Verizon Business Complete frees up valuable business

resources by providing direct support for smartphone

onboarding, o-boarding, and any technical support

issues with your phone. Your business stays in control

with included Mobile Device Management to set and

manage security policies and application deployments

to your mobile devices.

It’s simple to get started, just pick the phone that’s

right for you.

For more information regarding which Verizon

Business Complete plan is right for you, please visit

www.asurion.com/verizon/business-complete

Verizon Business Complete Preferred

$80/mo.

New top-tier flagship smartphones

For Initial Rental Devices Only

Verizon Business Complete Standard

$65/mo.

Certified pre-owned smartphones

For Initial Rental Devices Only

* Plan includes 5G Nationwide which is available in 2,700+ cities. Plan also includes 5G Ultra

Wideband (UW) which is available only in parts of select cities. 5G Nationwide & 5G UW

access require a 5G capable device operating inside 5G coverage areas. Unlimited 4G LTE,

5G Nationwide & 5G UW data; in times of congestion, your smartphone & mobile hotspot

4G LTE & 5G Nationwide data may be temporarily slower than other traffic (only after 50

GB/line/mo). Downloads over 5G UW, uploads initially over 4G LTE, but will not count toward

premium network access. Not available for machine-to-machine services. Mobile hotspot/

tethering reduced to speeds up to 600 Kbps (4G LTE & 5G Nationwide) and 3 Mbps (5G UW)

after 25 GB/line/mo of data. 4G LTE & 5G Nationwide video streaming at 480p with 720p

option (activation required); 4K with 5G UW. Domestic data roaming at 2G speeds, int’l data

reduced to 2G speeds after 500 MB/day. You may use your device while traveling in Canada

and Mexico, but if more than 50% of your talk, text or data usage in a 60-day period is in

Canada or Mexico, use of those services in those countries may be removed or limited.

¹ All applicable taxes and surcharges extra. Verizon Business Complete Preferred consists

of Verizon Business Core Mobile Bundle Preferred (phone rental, service plan, data and

technical support) and Wireless Phone Protection for Verizon Business Complete, both

available separately. The monthly charge for Verizon Business Core Mobile Bundle Preferred

is $73.10 plus applicable taxes. For further information on Wireless Phone Protection for

Verizon Business Complete, please see the Summary of key terms panel.

² All applicable taxes and surcharges extra. Verizon Business Complete Standard consists

of Verizon Business Core Mobile Bundle Standard (phone rental, service plan, data and

technical support) and Wireless Phone Protection for Verizon Business Complete, both

available separately. The monthly charge for Verizon Business Core Mobile Bundle Standard

is $58.10 plus applicable taxes. For further information on Wireless Phone Protection for

Verizon Business Complete, please see the Summary of key terms panel.

Protection, support

and more

Verizon Business Complete provides coverage for loss,

theft, and damage (including liquid).

Same-day delivery, activation and setup

Get your replacement smartphone the

same day.

Unlimited same-day cracked screen repair

Get your screen fixed as soon as the same

day for no additional cost.

The above beneﬁts are available for select smartphones, subject to

inventory/parts availability.

Verizon Business Complete also provides device

assistance and support.

Unlimited laptop health checkups

Keep laptops in shape with PC tune-ups,

diagnostics to identify issues, and help

removing viruses at a convenient

repair location near you.

Unlimited device refresh

Promote longer device life with deep

cleanings and unlimited diagnostics

designed to help you improve speed,

performance and battery life.

Available for approved Wireless Phone Protection for Verizon Business Complete insurance

claims for select smartphones in certain locations, which are subject to change at any

time. Contingent on a number of criteria, including claim approval time, customer location

and technician/inventory availability. Eligibility determined at time of claim approval.

Replacement device could be new or refurbished. The Same Day Delivery and Setup

beneﬁt is provided by Verizon Business Core Mobile Bundle.

Select smartphones that only have a cracked front screen are eligible for cracked screen

repair (smartphones with damage to the back glass or other damaged components beyond

front glass are not eligible for cracked screen repair). Subject to parts availability, in select

locations, which are subject to change at any time. Availability of same-day repair depends

on criteria such as claim approval time and technician availability. Repairs are performed

by an Asurion-certiﬁed technician and come with a 12-month limited warranty. Eligibility

for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/

verizon to check current device eligibility. This beneﬁt is provided by Wireless Phone

Protection for Verizon Business Complete.

Available in select locations and for select laptops, which are subject to change at any

time. Laptop health checkups are limited to diagnostic exams only, and do not include

troubleshooting, triage, repair or replacement services. Anti-virus software installation,

scanning and virus removal (if applicable) will also be provided. This beneﬁt is provided by

Verizon Business Core Mobile Bundle.

Device sanitization is only available in select locations, which are subject to change at any

time. Availability of device sanitization is for most smartphones and is contingent on certain

criteria, including device type and technician availability. Device performance checks are a

web-based service. These services are diagnostic only and do not include troubleshooting,

triage, repair or replacement services. These beneﬁts are provided by Verizon Business

Core Mobile Bundle.

Summary of key terms

and conditions for Wireless

Phone Protection for

Verizon Business Complete

Verizon Business Complete consists of

1) Wireless Phone Protection for Verizon Business

Complete and 2) Verizon Business Core Mobile

Bundle (each available separately).

For more information regarding which Verizon

Business Complete plan is right for you, please visit

www.asurion.com/verizon/business-complete

Wireless Phone Protection for Verizon Business Complete

Coverage Loss, theft and damage

Monthly Charge

$6.90

Insurance

Replacement

Deductibles for

Loss and Theft

$189/$229/$279

(depending on device model)

Insurance

Replacement

Deductible

for Damage

$99

Cracked

Screen Repair

Deductible

$0 (available for select smartphones and subject to

parts availability)

Insurance

Claim Limit

2 in 12 months (excluding cracked screen repairs,

which are unlimited). Device claim maximum is $3,000.

Cancellation

Policy

Wireless Phone Protection for Verizon Business

Complete continues to renew each month until

canceled, and is billed directly to your wireless

account. You can cancel your coverage at any time and

receive a prorated refund of your monthly charge. We

may cancel your coverage or change terms by giving

you prior written notice as required by law.

Replacement

Devices

Claims may be fulﬁlled with new or refurbished

equipment and may be the same model or another model

of like kind and quality. Replacement equipment may

contain original or non-original replacement parts. Colors,

features and accessory compatibility are not guaranteed.

All applicable taxes and surcharges extra.

Lost, stolen or damaged device replacements are provided by Wireless Phone Protection

for Verizon Business Complete, which is insurance coverage underwritten in Georgia by LM

General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company

(Boston, MA), in Louisiana by Liberty Personal Insurance Company (Boston, MA), in New Jersey

by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states by

Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company afﬁliates.

Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent License

#1001000131), is the Agent and provides the claims servicing under this program.

For customers who elect insurance coverage, the monthly insurance premium may

include fees payable to Verizon and/or Asurion. Deductible depends on device model. See

phoneclaim.com/verizon for a complete list of devices with applicable deductible tiers.

Deductible amounts

The deductible schedule may change from time to time.

Replacement deductibles for loss and theft for

select smartphones:

Verizon Business Complete Preferred

$229

Apple

iPhone

14 128GB

$189/$279

No devices at this time

Verizon Business Complete Standard

$229

Apple

iPhone

13 128GB

$189/$279

No devices at this time

All deductibles are non-refundable, and per approved claim.

If you don’t see your device, go to phoneclaim.com/verizon or call 1.888.881.2622.

The Asurion

and Verizon

trademarks and logos are the property of Asurion, LLC and

trademarks of Apple Inc. All other trademarks, service marks and product brands that appear

herein are the property of their respective owners.

Important information

For approved insurance claims, a repair or replacement

smartphone will be provided at our discretion.

Replacement Smartphones: It is our goal to provide you with a

replacement smartphone that is the same color and has the same

features, but this cannot be guaranteed. If the same make and

model you claim is not available, a similar make and model will be

substituted. Your replacement smartphone could be new or refurbished

and may contain original or non-original replacement parts. You may

also receive standard accessories with lost or stolen claims.

Covered Accessories: The following accessories are covered at

the time of loss: one standard battery (attached to the wireless

smartphone at the time of loss) and one standard home charger.

Optional Insurance Coverage: Verizon Business Complete

includes insurance coverage; however, you don’t need to

purchase insurance coverage to rent your Verizon smartphone

and activate your Verizon service.

Duplication of Coverage: You may already have coverage under

your homeowners insurance or other means.

Sales Representative Qualiﬁcations: Unless otherwise licensed,

Verizon sales representatives are not qualiﬁed or authorized to

evaluate the adequacy of your existing insurance coverages.

Electronic Communications: If you have provided or in the

future provide your email or other electronic address to Verizon,

then Asurion or its partners involved in administering this

program may send you program Terms and Conditions and legal

notices through electronic means. These communications will

be sent to the last electronic address Verizon has on ﬁle, unless

prohibited by state law. If an email address is not provided, this

information will be mailed to you. Legal notices will not be sent

to New York customers via email.

Covered Property: Your coverage applies to the smartphone

associated with an active rental agreement, which you enrolled

in Verizon Business Complete. Please see the sample list of

smartphones in this brochure.

Binding Arbitration: WHILE WE TRY TO RESOLVE DISPUTES,

THE INSURANCE POLICY CONTAINS A MANDATORY

BINDING ARBITRATION PROVISION THAT REQUIRES THE

SUBMISSION OF ALL DISPUTES (EXCEPT WHERE EXPRESS

STATE EXEMPTIONS ARE PROVIDED) TO ARBITRATION IN

ACCORDANCE WITH THE PROVISIONS SET FORTH IN SECTION

G.1. OF THE POLICY.

Insurance Exclusions and Limitations: Coverage contains

limitations and exclusions including: loss or damage caused by

governmental authority; nuclear hazard; war; delay or loss of use;

electrical and mechanical breakdown; dishonest or criminal acts;

obsolescence; recall or design defect; cosmetic damage; covered

under warranty; late claims; programming; repair work; virus;

voluntary parting; intentional loss or damage; pollution; fees or

charges; failure to mitigate; and vermin. See terms and conditions

for full list of exclusions and limitations.

Non-Return Fee: If you receive a replacement smartphone, your

original smartphone must be returned to us (unless it has been

lost or stolen) using the prepaid shipping label provided with your

replacement smartphone. Under the insurance program, a Non-Return

Fee based on the cost of the claim to Liberty Insurance Underwriters

Inc. may be charged for your failure to return your original smartphone.

For Residents of California, Indiana, Maryland and Illinois:

Consumer hotlines in your state for the California Department

of Insurance is 1.800.927.HELP (4357); for the State of

Indiana Department of Insurance is 1.800.622.4461; and for

the Maryland Department of Insurance is 1.800.492.6116.

The Illinois Department of Insurance can be contacted by mail

at 320 W. Washington St., Springﬁeld, IL 62767, by phone at

1.877.527.9431 or online at https://mc.insurance.illinois.gov/

messagecenter.nsf (online form) or https://insurance.illinois.gov/

Complaints/PropertyCasualtyComplaintForm.pdf (printable format).

For Washington Residents Only, we may change the insurance

terms and conditions with at least 30 days’ notice and we may

only cancel for the following reasons and notice: (i) 15 days

for fraud or material misrepresentation in obtaining coverage

or the presentation of a claim; (ii) 10 days for nonpayment; (iii)

immediately for no longer having active service with Verizon or

exhausting your aggregate claim limit; or (iv) 30 days based on a

determination by Verizon or the Agent that the program should no

longer be offered. We will not increase the premium or deductible

or restrict coverage more than once in any 6 month period but

will provide to each Washington policy holder a 30-day advance

written notice of any premium or deductible increase.

To view the Wireless Phone Protection

for Verizon Business Complete Terms and

Conditions, you may do one of the following

before you enroll:

Visit Terms and Conditions

1. View and download online

at www.asurion.com/verizon/

business-complete

2. Ask your sales representative or

3. Call 1.800.256.4646

We will also provide you these Terms and Conditions

after enrollment.

File an insurance claim

If you damage your smartphone or it goes missing,

get help fast and get back to business. Just head over

to the online claims portal to get started:

Visit phoneclaim.com/verizon

Visit claims portal

Or give us a call: 1.888.881.2622

While traveling internationally: 1.615.647.3364

NOTE: Contact Verizon immediately at 1.800.922.0204 to

suspend your wireless service if your device is lost or stolen.

All claims must be made within 90 days of incident.

Fraud: Any person who, knowingly and with intent to injure,

defrauds or deceives any insurer, files a statement of claim or

an application containing any false, incomplete or misleading

information is guilty of insurance fraud. In Florida, such conduct is

a felony of the third degree.

Questions regarding this program should be directed to Liberty

Insurance Underwriters Inc.’s licensed agent, Asurion Insurance

Services, Inc. at 1.888.881.2622.

Signing up for an insurance

plan is easy

You are eligible to enroll in Wireless Phone Protection

for Verizon Business Complete within the first 30 days

of device activation.

Ways to join:

• See your Verizon sales representative today

• Call 1.800.922.0204

Once your eligibility is veriﬁed, the monthly charge will be added to your Verizon

bill. Insurance coverage is effective upon enrollment and upon activation and use

(text, data, calls on the Verizon network) on the enrolled smartphone associated

with an active rental agreement.

Experiencing a problem

with your smartphone?

If you're having a problem with your smartphone, just

We'll diagnose the issue with you right over the phone.

If we can't resolve the problem and it is caused by a

manufacturing defect/malfunction, we'll send you a

replacement. For limitations and restrictions, refer to

the Verizon Business Complete Rental Agreement.

Who is Asurion?

Verizon Business Complete is oered in conjunction

with Asurion, a trusted provider for total tech

protection, support and more.

For more than 20 years, Asurion has helped

over 300 million people unlock the power of their

technology, making their lives easier and their tech

a lot more amazing.

*2020 Asurion Data, based on overall customer satisfaction survey data from 2013-2020

DAASBRO1027

VZW-1392465-23 • MKT70653