Shipping Instructions

Shipping Instructions | Product

MKT50595

F-003-876 Lifetime Shipping Instructions

Revision #: 3

ASCORP-0446-15

Remember to Protect your Valuable Content

For your privacy, we recommend that you remove sensitive data from your device before shipping it

to us. Be sure to back up the content (picture ﬁles, video ﬁles, etc.) stored on your product before

sending it to us for repair. This repair process may require memory replacement or formatting;

some or all of the content stored on your product may be damaged or erased. We are not

responsible for any damage to or loss of content.

Note regarding illegal content: Any illegal content will be turned over to the appropriate

authorities.

For Drum Kit repairs - only send defective components to us.

STEPS FOR GETTING YOUR PRODUCT TO THE REPAIR FACILITY:

m Fill out the enclosed Product Repair Information form and include it with your equipment when

you send it to us for repair.

m Pack your product in a sturdy cardboard box with at least 3-4 inches of extra space on all sides

available for packing material. DO NOT ship your product in the retail store packaging.

a. Remove any old shipping labels on the box, as this could cause your package to be

delayed or lost.

b. Use packing materials like bubble wrap or foam wrap. Position packing material around

all sides of camera. Make sure packing material ﬁts tightly to ensure camera does not

move around.

c. Use packing or shipping tape to securely close the box.

d. For more further assistance packing your product visit:

http://www.ups.com/content/us/en/resources/ship/packaging/guidelines/how_to.html

e. DO NOT include any accessories with your product. Please also do not send stands for

musical equipment to us.

m Place the pre-addressed return label on the box. Note: The link to your label in the email

will expire 30 days from receipt.

m Ship your product to us. Call UPS at 1-800-742-5877 or visit UPS.com for information on

drop-off locations.

Note the Tracking # for your records:

_________________________________

Note the SR# (Ref. 1) for your records:

__________________________________

Questions or comments? Call: 877-886-4857.

Thank you!

Repair Information Form | Product

PLEASE RETURN THIS FORM WITH YOUR EQUIPMENT

Please make sure you ﬁll out each section of this form so we have the information and permission we need

to ﬁx your product as quickly as possible. NOTE: If you need to update your address, please contact us.

CUSTOMER INFORMATION

Name: ___________________________________________________________________________________________

Service Request (SR#) if available: __________________________________________________________________

NOTE: Your SR# will expire 90 days after you ﬁle your claim. If it has been longer than 90 days, you will need

to contact us to receive a new Service Request.

PRODUCT INFORMATION

Product: ____________________________________ Brand/Manufacturer: __________________________________

Model #: ___________________________________ Serial #: _____________________________________________

Tell us the problem (use the back if necessary): __________________________________________________________

What steps can we take to recreate the problem? _____________________________________________________

Is the problem all the time or sometimes? ___________________________________________________________

ATTENTION PLEASE: We are not responsible for returning any accessories or for damage to, loss of, or disclosure of

any data, picture ﬁles, video ﬁles, removable storage media or other content on products sent in for repair. Please remove

sensitive/personal information and be sure to back up any data, picture ﬁles, video ﬁles, removable storage media or other

content before sending us your product. Any illegal content will be turned over to the appropriate authorities.

Please sign below to conﬁrm your understanding of the repair process. If possible, keep a copy for your records.

Signature: _____________________________________ Print Name: _____________________________ Date: ____________

MKT50596 ASCORP-0448-15

F-003-877 Lifetime Repair Information Form

Revision #: 2