CHROMEBOOK TROUBLESHOOTING

CHROMEBOOK WON'T TURN

ON OR IS NOT LOADING

Drained/dead Battery

The first thing to check for when

your Chromebook won't turn on is

a dead battery. Plug the unit in via

AC charger and let it charge for at

least 30 min to an hour and try

turning it on again.

Blank Screen

A "blank screen" is when the light

on the power button is on, but the

screen remains black.

First try powering your

Chromebook off by holding the

power button down for six seconds,

then turning it back on again. If

powering off does not work, then

press and until the

computer returns to a blue screen.

This may take at least 15 times.

Overheated computer

If no lights turn on when the power

button is pressed and the computer

is very hot on the bottom, your

computer may be overheated. You

will have to wait a few minutes

until it has cooled down. Unplug

the laptop from its power cable and

let it sit with the vents

unobstructed. After at least 10-15

minutes, try turning the computer

on again. If it boots normally, the

computer was too hot. Try using

the Chromebook on a hard surface

to help prevent this in the future.

Corrupt operating system

If the computer lights up but gives

you a message saying "Operating

System Not Found", your operating

system may be corrupted. First try

powering your Chromebook off by

holding the power button down for

six seconds, then turning it back on

again. If powering off does not

work, then press refresh and

power until the computer

returns to a login screen. This may

take at least 15 times.

CHROMEBOOK TROUBLESHOOTING

BATTERY WON’T CHARGE

First, check that:

 The charger or adapter cables

are completely plugged in,

both to your Chromebook

and the wall.

 The power outlet is working.

If your Chromebook still won't

charge:

1. Unplug your charger from the

wall and your Chromebook

and request a repair.

2. Plug your charger back in to

your Chromebook or try

plugging the charger on the

other side of the Chromebook

(for models P28T and P29T),

then plug into the wall outlet.

3. Charge the device for at least

30 minutes.

If the battery still won't charge,

reset your Chromebook hardware,

called a hard reset.

Hard reset your Chromebook

For most Chromebooks, follow the

steps below:

1. Turn off your Chromebook.

2. Press and hold

Refresh + tap

Power .

3. When your Chromebook

starts up, release

Refresh .

SOUND DOESN’T WORK

1. Make sure sound isn't muted:

 At the bottom right,

select the time.

 Adjust the volume

using the slider.

2. Change the sound input or

output:

 At the bottom right,

select the time.

 Next to the volume

slider, select the Right

arrow .

 Change where sound

comes from (output) or

where you speak into

(input).

3. Unplug audio devices (like

headphones or speakers)

from your Chromebook.

4. Or, try resetting Your

Chromebook

Hard reset your Chromebook

For most Chromebooks, follow the

steps below:

1. Turn off your Chromebook.

2. Press and hold

Refresh + tap

Power .

3. When your Chromebook

starts up, release

Refresh .

CHROMEBOOK TROUBLESHOOTING

CHROMEBOOK IS SLOW

Check for system updates. If any

updates are available, install them.

Update your Chromebook's

operating system

Your Chromebook automatically

checks for and downloads updates

when connected to Wi-Fi or

Ethernet.

1. When your Chromebook

downloads a software update,

at the bottom right, the

notification will be colored:

 Blue: An update is

recommended.

 Orange: An update is

required.

2. Select Restart to update.

3. Your Chromebook will

restart and update.

Check for updates yourself

1. Turn on your Chromebook.

2. Connect your Chromebook to

Wi-Fi.

3. At the bottom right, select the

time.

4. Select Settings .

5. At the bottom of the left

panel, select About Chrome

OS.

6. Under "Google Chrome OS,"

you'll find which version of

the Chrome operating system

your Chromebook uses.

7. Select Check for updates.

8. If your Chromebook finds a

software update, it will start

to download automatically.

Delete your browsing data

If you sync a type of data, like

history or passwords, deleting it on

your computer will delete it

everywhere it's synced. It'll be

removed from other devices and

your Google Account.

1. On your computer, open

Chrome.

2. At the top right, click

More .

3. Click More tools Clear

browsing data.

4. Choose a time range,

like Last hour or All time.

5. Select the types of

information you want to

remove.

6. Click Clear data.

Continue to Reset Chrome

settings to default…

CHROMEBOOK TROUBLESHOOTING

Reset Chrome settings to default

You can restore your browser

settings in Chrome at any time.

You might need to do this if apps

or extensions you installed changed

your settings without your

knowledge. Your saved bookmarks

and passwords won't be cleared or

changed.

1. On your computer, open

Chrome.

2. At the top right, click

More Settings.

3. At the bottom,

click Advanced.

 Chromebook, Linux,

and Mac: Under "Reset

Settings," click Restore

settings to their original

defaults Reset

Settings.

 Windows: Under

"Reset and cleanup,”

click Reset

Settings Reset

Settings.

These steps won’t provide a full

reset. For example, some settings

like fonts or accessibility won’t be

deleted.

CHROME RESET MY

BROWSER SETTINGS

Sometimes, programs that you

install can change your Chrome

settings without you knowing. For

your safety, the browser checks if

your settings have been changed

every time you launch Chrome. If

Chrome notices that something’s

not right in your settings, it will

automatically go back to the

original settings.

Chrome will still reset your settings

if you’re not signed in to Chrome.

If you’re signed in to Chrome,

you’ll still see your usual settings.

CHROMEBOOK TROUBLESHOOTING

LANGUAGE CHANGED

Your Chromebook uses the

language you chose when you first

set up your device. To change your

language:

1. At the bottom right, select the

time.

2. Select

Settings Advanced.

3. In the "Languages and input"

section, select Language.

4. Find the language you want

to use.

5. Optional: If you don't see the

language you want, click Add

languages. Choose the

language you want, then

select Add.

6. Next to the language you

want, select More . Choose

how you want to use this

language:

7. Show menus in this language:

Select Show system text in

this language, then

select Restart. The next time

you sign in, menus will show

in the language you chose.

8. Show webpages in this

language: Select Move to the

top to move the language to

the top of the list. If you'd

like Google Chrome

to automatically translate

webpages, click Offer to

translate pages in this

language.

Note: Not every language works

with your Chromebook's menus.

Remove a language

1. At the bottom right, select the

time.

2. Select

Settings Advanced.

3. In the "Languages and input"

section, select Language.

4. Next to the language you

want to remove, select

More Remove.

REMOVE A LANGUAGE

(WHEN UNREADABLE)

Have a teacher log on to the

Chromebook until the Chromebook

is in English, which should take at

least two times. Once the teacher is

logged on and the device is in

English use the following steps:

Remove a language

1. At the bottom right, select the

time.

2. Select

Settings Advanced.

3. In the "Languages and input"

section, select Language.

4. Next to the language you

want to remove, select

More Remove.