Date: January 19, 2022
Dear Vendor Partner,
In our continuing efforts to closely partner with our vendors to provide insanely great service to our
clients, we need to inform you, and request your concerted cooperation and support in complying
with the following changes to our invoicing and payment processes pursuant to recent updates in
regulations:
Invoicing: All vendors must provide a Bureau of Internal Revenue (“BIR”) registered sales invoice
(“Goods Invoice”) supported by a delivery receipt signed by an authorized Alorica representative
(“Representative”) over his/her printed name. Please note that without a visible signature, our
Accounts Payable team cannot accept your invoice.
Goods Invoices should have the following information:
Invoice number
Invoice date
Service period
Alorica Purchase Order# (all invoices that are $1,000 USD or greater require a
Purchase Order)
Notice to Proceed reference number, if applicable
Detailed description of the goods and services
Location where the goods are delivered and/or where services are provided
Bill to the name, business style (Alorica legal entity), TIN, and address of the legal
entity to which the goods and services are being provided, as follows:
On the other hand, Service Invoices must be supported by the following documents, and
likewise signed by the authorized Representative:
Accomplishment report
Certificate of acceptance
Entity Business Style TIN Address
Alorica Teleservices Inc. Alorica Teleservices Inc. 223-724-698-000 Three Cyberpod Centris-South Tower, Eton Centries Quezon City
Alorica Clark Philippines Inc. Alorica Clark Philippines Inc. 006-898-155-000
Business Center 4 &5, Philexcel Business Parkm M.A Roxas Highway,Clark
Freeport Zone, Pampanga, 2023
Alorica Philippines,Inc. Alorica Philippines,Inc. 211-451-592-000 5th Flr. Alphaland Southgate Tower Chino Roces,Magallanes EDSA Makati City
Daily time record (for manpower related billing)
Alorica Purchase Order copy
NON-Purchase Order (NON-PO) invoices must be supported by the following document:
Notice to Proceed (NTP)– This is mandatory for NON-PO invoices under Fifty
Thousand (Php50,000.00) pesos. Alorica’s Procurement team will send this
notification advising you to deliver the goods or services. It is imperative that the
NTP is issued as it contains the shipping location details.
Scanned copies of all documents should be sent to [email protected]
It is important to reiterate that we will be unable to process invoices which are not compliant with
the foregoing invoicing guidelines. Accordingly, we will be compelled to reject such invoices via email
notification.
To fully comply with the BIR requirements, a complete set of hard copy documents is required as
well and should be submitted to the Accounts Payable Department in accordance with the
following location and schedule:
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o Address: 6th Floor, Philplans Corporate Center, 10th Ave cor. Kalayaan Ave.,
Bonifacio Global City, Philippines,1634
o Receiving Schedule: Friday 1PM to 5PM, invoices can be placed in the drop box
provided.
Payments: Payments are released weekly. If you receive payment via check, you will get an email
notification once your check/s are ready for pick up from your assigned releasing centers. Please
also note that the following documents are required by our releasing centers:
- For Services - Official Receipt (OR) with VAT registration information;
- Valid Authority to Print (ATP) as per BIR requirement should be issued upon
receipt of payment without the need for demand.
- For Goods - Collector Receipts or Acknowledgement Receipt with VAT registration
information;
Valid Authority to Print (ATP) as per BIR requirement
Note that the period for release of payment starts from the date a valid invoice is received by the
Accounts Payable Department.
If you have not received payment by the due date, you can contact us through the following email
and you will endeavor to reply within 24 hours to address your issues.
Email address: [email protected]
Sincerely Yours,
Accounts Payable Department, Alorica
Corporate Finance – Philippines Accounting, Global Accounting
6th Floor, Philplans Corporate Center, 10th Ave cor. Kalayaan Ave., Bonifacio Global Taguig City,
Philippines,1634
