NC OPERA ACCOUNT MANAGER GUIDE FOR SUBSCRIBERS

NC OPERA ACCOUNT MANAGER GUIDE FOR

SUBSCRIBERS

am.ticketmaster.com/ncopera/

THE BASICS

WHAT IS ACCOUNT MANAGER?

Account Manager is your dedicated platform for purchasing, renewing, and managing

your NC Opera season tickets. With Account Manager you will be able to take care of all

your ticketing needs yourself, without having to wait on hold or take a trip to the Box Office.

Each Account Manager site is specific to an organization or team. Your NC Opera Account

Manager, for example, is different from your DPAC or Carolina Hurricanes Account Manager.

You will, however, use the SAME LOG IN credentials across each platform, as well as on

Ticketmaster.com and the Ticketmaster App.

HOW DO I USE TICKETMASTER CREDENTIALS TO SIGN IN TO ACCOUNT

MANAGER?

When you sign in to an Account Manager site, use the same email address you have always

used with that organization or team. The system should recognize your email and may prompt

you to reset your password. Once you have successfully signed in, you will be able to use the

same username and password for other Account Manager sites AND on

Ticketmaster.com or the Ticketmaster App.

HOW DO I ACCESS MY MOBILE TICKETS? [SUBSCRIBERS]

 Use your mobile phone to log in to your NC Opera Account Manager. Click the log in icon

(it looks like a person’s head inside a circle in the upper right corner) and enter your email

and password.

 Click on ‘Manage My Tickets” to see a list of events for which you have tickets.

 Select “View Event Details” beneath your event.

 Select your seats. This will bring up your SafeTix, a digital ticket with a constantly updating

barcode. Do not screenshot this digital ticket. Instead, download your tickets to your phone

by tapping ‘Add to Wallet’ (iPhone) or ‘Save to Phone’ (Android) for each ticket.

NOTE: Some web browser security settings may block this download. We see this most

often with Chrome, so we recommend using the Safari browser to download your tickets.

 You’re all set! When you arrive, open your Apple Wallet (iPhone) or Google Pay (Android)

to present your digital ticket.

HELPFUL TIPS AND TRICKS

 To easily find your NC Opera Account Manager, visit ncopera.org and click on “My

Account”.

o Desktop: “My Account” is located in the upper right hand corner of the NC Opera

homepage.

o Mobile Phone: Click the “hamburger” (three horizontal lines) to activate the drop

down menu in the upper right corner of the NC Opera homepage. “My Account”

will be at the bottom of the menu.

 Download your tickets to your phone at a location where you have strong internet

service before leaving for your performance. Spotty coverage and large crowds can

make accessing and downloading tickets difficult once you’ve already arrived to the

event.

 Do not screenshot your digital ticket! For your safety, digital tickets continue to update

their codes leading up to the event. You must have an active digital ticket to scan at

entry. You can transfer tickets securely to other guests through your Account Manager.

 If you are having trouble with digital tickets, we are always happy to print paper tickets

for you. Please contact the Box Office or visit us ahead of the show and we can print

tickets for you at that time.

MORE DETAILS

HOW CAN I RESET MY PASSWORD?

You can click “Forgot Password?” at sign-in to receive an email or a text message with a one-

time code to reset your password.

WHY ARE MY TICKETMASTER CREDENTIALS BEING USED TO ACCESS

MY ACCOUNT MANAGER ACCOUNT?

With a secure, unified credential system, you can sign in to your Ticketmaster.com and

Account Manager sites using a single sign-in (username/password). With this new sign-in, not

only is your account more secure, you no longer have to remember several

username/passwords and can access your tickets faster.

HOW CAN I CHANGE MY ACCOUNT INFORMATION?

Account information including your name, email address, phone number and password can be

updated in the My Profile section of your Ticketmaster.com account. You can access My

Profile from the profile section of Account Manager or by signing in to Ticketmaster.com.

Your mailing address can only be updated in the profile section of Account Manager.

WHY AM I BEING ASKED TO ADD A PHONE NUMBER WHEN I SIGN IN?

To ensure it is you, each account is required to have a phone number associated with it. This

phone number can be updated via your Ticketmaster.com account profile.

HOW WILL THIS MAKE ACCOUNTS MORE SECURE?

This upgraded and unified sign-in experience protects accounts against account takeovers by

identifying suspicious sign-ins and locking the accounts before bad actors can use stolen

credentials.

HOW DO I KNOW IF I HAVE A TICKETMASTER ACCOUNT?

Enter your email address in the email field and the system will check to see if you have an

existing Ticketmaster account. If you see a message that says “Email Not Found”, you will

need to sign up with a new Ticketmaster account.

MY ACCOUNT IS ASSOCIATED WITH AN EMAIL ADDRESS I CAN NO

LONGER ACCESS. HOW CAN I CHANGE MY SIGN-IN CREDENTIALS?

Contact the NCO Box Office (919.792.3853 or [email protected]) and ask to unlink the

old email from your Ticketmaster account. We will then change the email on your account to a

new email of your choice. When you sign in again, you will use the new email address.

I HAVE MULTIPLE ACCOUNTS FOR DIFFERENT VENUES OR TEAMS. DO I

NEED TO HAVE A TICKETMASTER ACCOUNT FOR ALL OF THEM?

Each individual email address that you use to sign in to Account Manager will have a

Ticketmaster account. If you use the same email address for all your accounts, you will only

have one account that can access each venue or team.

CAN I MANAGE ALL MY TICKETS IN ONE PLACE?

No. Your Account Manager tickets and your Ticketmaster.com tickets are still in separate

systems. Your credentials are the same, but the accounts are separate.

HOW CAN I PURCHASE ADDITIONAL TICKETS FOR FRIENDS AND FAMILY

WITH MY SUBSCRIBER DISCOUNT USING ACCOUNT MANAGER?

Continue to enjoy waived fees by purchasing additional tickets for friends and family directly

through the NC Opera Box Office by calling 919.792.3853 or emailing box[email protected].

For your convenience, you can also purchase additional tickets online, though a small service

charge may apply.

Once you have logged in to your Account Manager, navigate to “Buy Additional Tickets.” From

there you will be able to select from any available performances and choose seats using the

Interactive Seat Map. If you are signed in, the event details should reflect that you are eligible

for a special offer, making the seats you choose available for purchase at the subscriber

discount price.

Updated July 8, 2024