Concur Travel Southwest Direct Connect

Booking Southwest Airlines using Concur Travel’s Southwest Direct Connect is easy! Before you begin, check your

Concur Travel profile for the following:

If you have a Southwest Rapid Rewards number check that it is in your profile. Make sure the name matches

exactly with the name in your profile. If it does not, you will need to contact Southwest directly to change your

name so that it matches your Concur Travel profile. To enroll in the Southwest Rapid Rewards program, go to

www.southwest.com/rapid_rewards

Remember to update your TSA information in your Concur Travel profile. This includes your middle name or initial, date

of birth, gender, and redress number if applicable.

Next, save your Concur Travel profile!

How to Book Your Trip

There are 4 easy steps to book Southwest Direct Connect in Concur Travel.

Step 1

Provide your flight search parameters

by adding your cities, dates and times.

Make sure you search by Price.

(Schedule searches will be added in a

future release).

Then, click on Search!

Southwest fares will display along with other carriers in the fare matrix.

Step 2

You will be offered up to 3 fare types. ‘Wanna

Get Away’ (most restrictive non-refundable),

‘Anytime’ (less restrictive) and ‘Business Select

(refundable). Select your fare type by clicking on

the radio button. In this example, the ‘Wanna

Get Away’ fare is $153.90.

Next, click on Reserve.

Trip Payment Information Page

Step 3

If a traveler has a ticket credit from a

previously cancelled Southwest reservation in

Concur Travel, it can be applied towards the

purchase of the new reservation!

Trip Payment Information Page (Continued)

Click on ‘Add ticket’ to provide ticket credit

information for a cancelled Southwest

reservation originally booked offline.

The ‘Add Ticket Credit’ box will appear. At

minimum, provide the original Southwest

record locator (confirmation number).

Click on Add Ticket Credit.

Trip Payment Information Page (Continued)

Step 4

Select the credit card form of payment

(if your Concur Travel site requires you

to select your credit card) from the

drop-down list.

Your Southwest Direct Connect booking

is instant purchase, so make sure you

are selecting the correct credit card.

Then, click on Next.

Next, Concur Travel will display your Southwest Reservation. Your Southwest record locator will appear

here:

Fare information will display below your itinerary. If you applied unused credits , Concur Travel will display

your ticket credit information in the ‘Form of Payment’ section:

Click on Next at the bottom of the Trip Detail page and complete your reservation as you would any Concur

Travel reservation. Your reservation will be sent to your agency for processing. Your agency will email you

an eItinerary of your Southwest booking!

Canceling Your Southwest Reservation

If you need to cancel your Southwest booking in Concur Travel, access your trip in the Company Notes section.

Click on your trip and click on the ‘Cancel Trip’ link. If your ticketed was issued within the last 24 hours, your

trip will be canceled and your purchase immediately refunded. If ticketed outside the last 24 hours, your trip

will be canceled and a credit will be issued to be applied to a future purchase.

Important Functionality Details For Southwest Direct Connect Bookings:

You can book round-trip, one-way, multi-segment and open-jaw trips

At this time, you cannot book multi-name reservations or Senior fares

Within 24 hours of purchasing your Southwest reservation in Concur Travel, you can cancel it entirely

and your credit card will be fully refunded; even if the fare is non-refundable! After 24 hours of

purchase, you must call your agency to cancel your Southwest reservation. Your ticket credit can be

applied to a future reservation.

Southwest allows you to exchange your ticket as many times as necessary in Concur. Changes Must be

made prior to check in. Even if the outbound leg of the trip is flown, the return flight can be changed.

TSA information is required on Southwest Direct Connect bookings. Make sure you have provided this

information in your Concur Travel profile before making your booking.

If you have a Rapid Rewards number with Southwest, make sure that the name on file with Southwest

matches the name in your Concur Travel profile. If not, call Southwest to change your name on file to

match your Concur Travel profile. If you do not have a Rapid Rewards number, go to

www.southwest.com/rapid_rewards to obtain one.

Now you’re ready to book Southwest Direct Connect!