CORPORATE INFORMATION
SOUTHWEST AIRLINES CO. GENERAL OFFICES
P.O. Box 36611
2702 Love Field Drive
Dallas, TX 75235
Telephone: 214-792-4000
FINANCIAL INFORMATION
A copy of the Company’s Annual Report on Form 10-K, as
filed with the U.S. Securities and Exchange Commission, is
included herein. Other financial information can be found on
Southwest’s web site (southwest.com) or may be obtained
without charge by writing or calling:
Southwest Airlines Co.
Investor Relations, HDQ-6IR
P.O. Box 36611
2702 Love Field Drive
Dallas, Texas 75235
Telephone: 214-792-4908
STOCK EXCHANGE LISTING
New York Stock Exchange Ticker Symbol: LUV
TRANSFER AGENT AND REGISTRAR
Registered shareholder inquiries regarding stock transfers,
address changes, lost stock certificates, dividend payments
and reinvestments, direct stock purchases, or account
consolidation should be directed to:
EQ Shareowner Services
1110 Centre Pointe Curve, Suite 101
Mendota Heights, MN 55120-4100
866-877-6206
651-450-4064
www.shareowneronline.com
INDEPENDENT REGISTERED PUBLIC
ACCOUNTING FIRM
Ernst & Young LLP
Dallas, Texas
ANNUAL MEETING
The 2023 Annual Meeting will be held as a virtual-only meeting.
Date: Wednesday, May 17, 2023
Time: 10:00 a.m. Central Daylight Time
Virtual Shareholder Meeting:
www.virtualshareholdermeeting.com/LUV2023
2022 SOUTHWEST AIRLINES ONE REPORT
To illustrate our ongoing focus on a triple bottom line of People, Performance, and Planet, we will publish our fourteenth annual Southwest Airlines
One Report. This integrated report describes our approach to environmental, social, and governance (ESG) matters and uses the Global Reporting
Initiative (GRI) framework, Sustainability Accounting Standards Board (SASB) standards, and The United Nations’ Sustainable Development Goals
(UNDSGs) as guides for our ESG reporting. This report will include a focus on our diversity, equity, and inclusion efforts, as well as our near-term
and long-term environmental goals. Upon publication, the 2022 Southwest Airlines One Report will be available at http://www.southwest.com/
citizenship or http://www.southwestairlinesinvestorrelations.com/financials.
CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS
Our Letter to Shareholders contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and
Section 21E of the Securities Exchange Act of 1934, as amended. Specific forward-looking statements include, without limitation, statements related
to (i) the Company’s plans in response to the operational disruption, including with respect to the mitigation of risk, the expected plan components
and enhancements, and the goals and expected results of such plans; (ii) the Company’s plans and expectations with respect to investments in
technology, facilities, equipment, and staffing, as well as enhanced planning, monitoring, and oversight of the operations; (iii) the Company’s
strategic priorities and initiatives, including with respect to its priorities, focus areas, and operational resiliency; (iv) the Company’s network plans
and expectations, including with respect to restoring its network; (v) the Company’s financial and operational outlook, expectations, goals, plans, and
projected results of operations, including factors and assumptions underlying the Company’s expectations and projections; (vi) the Company’s plans
and expectations with respect to Customer experience enhancements, including upgrades to WiFi hardware, seat power installations, and larger bins;
(vii) the Company’s hiring plans and expectations; (viii) the Company’s plans, expectations, and goals regarding its fleet and fleet delivery schedule,
including with respect to fuel efficiency and noise reduction; (ix) the Company’s labor plans and expectations; (x) the Company’s plans and goals
with respect to diversity, equity, and inclusion, and environmental sustainability; and (xi) the Company’s Vision. These forward-looking statements
are based on the Company’s current estimates, intentions, beliefs, expectations, goals, strategies, and projections for the future and are not guarantees
of future performance. Forward-looking statements involve risks, uncertainties, assumptions, and other factors that are difficult to predict and that
could cause actual results to vary materially from those expressed in or indicated by them. Factors include, among others, (i) the Company’s ability to
timely and effectively implement, transition, and maintain the necessary information technology systems and infrastructure to support its operations
and initiatives; (ii) the Company’s dependence on its workforce, including its ability to employ sufficient numbers of qualified Employees to
effectively and efficiently maintain its operations; (iii) the Company’s dependence on third parties, in particular with respect to its fleet plans and
expectations; its plans with respect to facilities and equipment to improve operational resiliency; its technology related to operational resiliency; fuel
supply; environmental sustainability initiatives; the production, transport, storage, blending, and distribution of sustainable aviation fuel; and the
impact on the Company’s operations and results of operations of any third party delays or non-performance; (iv) the impact of fears or actual
outbreaks of diseases, extreme or severe weather and natural disasters, actions of competitors, consumer perception, economic conditions, banking
conditions, fuel prices, fears of terrorism or war, socio-demographic trends, and other factors beyond the Company’s control, on consumer behavior
and the Company’s results of operations and business decisions, plans, strategies, and results; (v) the emergence of additional costs or effects
associated with the operational disruption, including litigation, government investigation and actions, and internal actions; (vi) the impact of labor
matters on the Company’s business decisions, plans, and strategies; (vii) the impact of governmental regulations and other governmental actions on
the Company’s business plans and operations; (viii) the impact of legislative and regulatory activity related to environmental sustainability, in
particular with respect to carbon emissions, sustainable aviation fuel tax credits, and compliance requirements; (ix) the Company’s ability to timely
and effectively implement and maintain the necessary processes to support the utilization of sustainable aviation fuel; and (x) other factors, as
described in the Company’s filings with the Securities and Exchange Commission, including the detailed factors discussed under the heading “Risk
Factors” in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2022.