Make
amazing
happen.
2023 Annual Report
CDW Corporation
200 N. Milwaukee Avenue
Vernon Hills, Illinois 60061
CDW Corporation 2023 Annual Report
CDW CORPORATION
The printer and paper utilized for this report have been certied by the Forest Stewardship
Council® (FSC®), which promotes environmentally appropriate, socially benecial and
economically viable management of the world’s forests. This report is on paper made from
mixed sources of post-industrial recycled and virgin ber.
COMPANY INFORMATION
Principal Location
CDW Corporation
200 N. Milwaukee Avenue
Vernon Hills, Illinois 60061
(847) 465-6000
Auditors
Ernst & Young LLP
155 North Wacker Drive
Chicago, IL 60606-1787
Common Stock Listing
The company’s common stock is listed on Nasdaq under
the trading symbol CDW.
Transfer Agent, Registrar and
Dividend Disbursing Agent
Computershare
P.O. Box 505000
Louisville, KY 40233-5000
Email: web.queries@computershare.com
Telephone: (800) 736-3001 (toll free)
(781) 575-3100 (toll number)
Investor Relations Contact
Steven O’Brien
Vice President, Investor Relations
(847) 968-0238
investorrelations@cdw.com
Upon written request to Investor Relations, we will provide,
free of charge, a copy of our Form 10-K for the scal year
ended December 31, 2023.
CDW’s Annual Report, Form 10-K, Form 10-Q,
proxy statement and other lings with the Securities
and Exchange Commission, can be accessed on
investor.cdw.com under SEC lings.
Media Relations Contact
Sara Granack
Vice President, Corporate Communications & Reputation
(847) 419-7411
saragra@cdw.com
Forward-looking Statements
Statements in this annual report that are not statements of
historical fact are forward-looking statements within the meaning
of the federal securities laws, including without limitation
statements regarding the future nancial performance of CDW.
These statements involve risks and uncertainties that may cause
actual results or events to dier materially from those described
in such statements. Important factors that could cause actual
results or events to dier materially from CDW’s expectations, or
cautionary statements, are disclosed under the sections entitled
“Risk Factors” and “Management’s Discussion and Analysis of
Financial Condition and Results of Operations” included in CDW’s
Annual Report on Form 10-K for the year ended December 31, 2023
(the “Form 10-K”) and in CDW’s subsequent Quarterly Reports on
Form 10-Q led with the Securities and Exchange Commission.
Refer to page 3 of the Form 10-K for additional information. CDW
undertakes no obligation to publicly update or revise any forward-
looking statement as a result of new information, future events or
otherwise, except as required by law.
Use of Non-GAAP Financial Measures
Non-GAAP operating income, Non-GAAP operating income margin,
Non-GAAP net income, Non-GAAP net income per diluted share
and Adjusted free cash ow are not based on generally accepted
accounting principles in the United States (“non-GAAP”). CDW
believes these non-GAAP nancial measures provide helpful
information with respect to the underlying operating performance
of CDW’s business, as they remove the impact of items that
management believes are not reective of underlying operating
performance. For a reconciliation of these non-GAAP nancial
measures to the applicable most comparable US GAAP nancial
measures, see page 90 of this Annual Report. Reconciliations for
these nancial measures are also included on the investor relations
section of the company website at www.cdw.com. Non-GAAP
measures used by CDW may dier from similar measures used by
other companies, even when similar terms are used to identify
such measures.
FINANCIAL PERFORMANCE
Portfolio of Customer Channels
2023 Net Sales – $21.4B
Balanced Performance: All Six Customer Sales Channels
delivered $1.6 Billion or greater in Net Sales
$2.3B
$9.0 B
$3.3B
$2.7B
$2.6B
$1.6B
At CDW, everything
we do revolves around
meeting the needs of
our customers.
CDW’s integrated technology
solutions and services helped
more than 250,000 business,
government, education and
healthcare customers in
more than 150 countries
navigate an increasingly
complex IT landscape and
optimize the return on their
technology investment.
* Non-GAAP operating income, Non-GAAP operating income margin, Non-GAAP net income and Non-GAAP net income per diluted share are
non-GAAP financial measures. Please refer to “Use of Non-GAAP Financial Measures” on the inside back cover for further information.
** Return on Working Capital ("ROWC") is defined as the percentage of Non-GAAP Operating Income Aer-tax divided by Working Capital.
Please refer to "Use of Non-GAAP Financial Measures" on the inside back cover for further information.
$794
$643
$902
$737
$954
$6.59
$789
14%
5-Year CAGR
Non-GAAP net income* ($MM)
GAAP net income ($MM)
Non-GAAP net income per diluted share* ($)
Non-GAAP net income per diluted share
Compound Annual Growth Rate
2018 201 9 2020 2021 2022 2023
$7.97
$989
$1,119
$5.17
$1,342
$9.79
$1,115
Non-GAAP operating income (NGOI)* ($MM)
GAAP operating income ($MM)
NGOI Margin*
(%)
NGOI Compound Annual Growth Rate
11%
5-Year CAGR
$2,051
2018 2019 2020 2021 2022 2023
8.6%
$1,735
$2,051
$1,645
$1,405
$1,368
$1,217
$987
$1,134
$1,179
$1,419
7.5%
7.6%
7.6%
7.9%
9.5%
$1,681
$2,039
$6.10
$9.88
$1,104
$1,346
Corporate
(
>
250 employees)
Small Business
(
<
250 employees)
Government
(Federal, State and Local)
Education
(K-12, Higher Ed)
Healthcare
Other
(Canada, UK)
Return on Working Capital**
2018 2019 2020 2021 2022 2023
65.0%
65.5%
58.0%
59.1%
66.1%
63.7%
2018 2019 2020 2021 2022 2023
Gross Profit ($B)
Gross Profit Compound Annual
Growth Rate (CAGR)
11%
5-Year CAGR
$2.71
$3.04
$3.21
$3.57
$4.69
$4.65
CDW CORPORATION 1
Pressure Tested Strategy
Everywhere you look, technology
is enabling people to do amazing
things. In schools, students are
learning in more immersive, engaging,
and connected ways. In healthcare
settings, doctors are caring for patients
more eectively and researchers are
diagnosing diseases with greater
accuracy. In small businesses, rising
companies are competing and
winning against established giants.
In organizations of all sizes and types,
technology is equipping people to
be more innovative and productive.
Technology gives us the means to nd a
better way. It is a catalyst for innovation
and a force for positive change. Quite
simply, technology is changing the
way the world works, lives and learns.
In 2023, tension between the ever-
expanding power of technology and
a demanding business environment
stressed the IT market. A second year
of elevated ination, interest rates not
seen in over a decade and escalating
geopolitical tensions challenged
customers to balance the undeniable
need for technology with economic
CEO STAKEHOLDER LETTER
reality. A balance many achieved
by making diicult, yet necessary,
trade-os. Trade-os necessitated by
the prioritization of mission-critical
projects and short-term return on
investment. Non-critical projects
were put on hold and traditional
hardware was deprioritized. Expense-
elastic “as a service” solutions, like
Cloud and SaaS were prioritized.
Trade-os that dampened technology
spending, especially in Commercial
and International markets.
As they always do, our team rose to
the challenge. They tapped into the
power of our portfolio and met our
customers’ most pressing needs in the
moment. As their customer’s trusted
advisor, they analyzed plans, helped
prioritize projects and developed and
implemented solutions for mission-
critical projects. They built action plans
to ensure customers were ready when
the environment improved. The team’s
level of engagement and unrivaled
commitment to the customer reinforced
the power of our value proposition.
2023 truly pressure tested our strategy.
Execution Driven Performance
I am incredibly proud of the team’s
determination to help our customers
navigate 2023’s unique environment.
Their strong execution delivered
$4.7 billion of gross prot, and
$2.0 billion of non-GAAP operating
income — both at levels comparable
to 2022. Strong execution combined
with nancial rigor to generate non-
GAAP net income per diluted share
of $9.88, 1 percent higher than 2022,
and record adjusted free cash ow
of $1.4 billion. Results enabled by
the team’s success pivoting to meet
customer priorities with high-value,
high-prot solutions. Success that
mitigated the impact of hardware
deprioritization on our topline sales,
which at $21 billion were 10 percent
lower than 2022. Success made
possible by the strategic investments
we have made in high-relevance and
high-growth capabilities.
2023 results reinforce the enduring,
dierentiated value we deliver
to customers— regardless of how
technology is consumed. That is the
power of our customer centric strategy.
Full Solutions and
Full Stack
As a trusted advisor, we help
customers navigate and
succeed in an ever-changing
world by providing them
the technology advice and
solutions they need – when,
where and how they need them.
MULTI-CLOUD
SERVICES
SOFTWARE
HARDWARE
“2023 results reinforce the
enduring, dierentiated
value we deliver to
customers — regardless
of how technology is
consumed. That is the
power of our customer
centric strategy.”
2 CDW CORPORATION
Proven Track Record of Execution to Accelerate Capabilities
..............
2021
Acquires
Amplified IT,
Focal Point and
Sirius Computer
Solutions
PRODUCTS INTEGRATED TECHNOLOGY SERVICES AND SOLUTIONS
1984
CDW founded
by Michael
Krasny
1995
CDW launches
CDW.com
1998
CDW•G
founded
2003
Purchases Micro
Warehouse assets
Micro Warehouse
Canada becomes
CDW Canada
2005
Opens Western
Distribution
Center
Launches CDW
Healthcare
2006
Acquires Berbee
Information
Networks
2007
Launches
Nonprofit
2008
Launches
Financial
Services
2015
Acquires
UK-based
Kelway
2017
Launches
CDW
Small
Business
2019
Acquires
Scalar
Decisions
and Aptris
2020
Acquires
IGNW,
Aeritae and
Southern
Dakota
Solutions
COMPLEXITY/ PRODUCTIVITY AND GROWTH BENEFITS
2023
Acquires Locus
Recruiting
and Enquizit
...............................
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...
Customer Centric Strategy
Customers are at the center of
everything we do. Customers at
the center— with coworkers and
partners by our sides. This powerful
commitment grounds our growth
strategy. A strategy designed to
maximize our relevance and key
points of dierentiation in the
marketplace and fortify our leading
position as vendor partner of choice
and trusted advisor to our customers.
To continuously elevate our value by
deeply understanding industry-specic
drivers and each customer’s unique
mission and strategy. And by bringing
thought leadership with a strong,
unbiased point of view. Achieving this
in an industry dened by continuous
change demands we anticipate and
respond. It demands we continuously
invest to help customers adopt exciting
new technologies as they come to
market— like automation, hybrid
infrastructure, cloud and Articial
Intelligence. And adopt them securely.
To meet the accelerated pace of
change over the past ve years, we
concentrated our strategic investments
on key high-relevance, high-growth
areas like Cloud migration and
optimization, cybersecurity and cloud-
based workow automation expertise
and resources. Given its vital role
underpinning today’s interconnected
solutions, we embedded services
throughout our entire portfolio and
expanded our footprint across the US,
UK, and Canada. Focused, purposeful
investments. Investments made to place
us at the front of the value chain. Today
we advise, design, procure, integrate
and manage technology solutions.
Our strategic investments have
delivered more value to our customers
through enhanced outcomes and more
value to CDW through exceptional
nancial performance. Performance
that includes a 30 percent compound
average annual growth rate for our
Cloud practice since 2018, the doubling
of our security business since 2020 and
more than $1 billion in Professional and
Managed services revenues in 2023.
Performance that also includes eight
percent of 2023’s revenues derived from
Services— more than twice 2018’s level.
Achievements that have contributed
to our double-digit compound annual
growth over the past ve years for
both gross prot and non-GAAP net
income per share. Protable growth
driven by our customer-centric strategy.
A strategy that has elevated our
relevance and the value we deliver to
customers to their highest levels ever.
Customer
Value
An Advantaged Business Model
Intimate Knowledge
of IT Environment
and Landscape
Vendor
Partner
Value
VALUE TO CUSTOMERS
•
Broad selection of products and
multi-branded IT solutions
•
Value-added services with
integration capabilities
•
Highly skilled specialists and engineers
•
Solutions across IT lifecycle
CDW sits between customers and vendor partners, creating value for both.
VALUE TO VENDOR PARTNERS
•
Access to more than 250,000 customers
•
Large and established customer channels
•
Strong distribution and
implementation capabilities
•
Customer relationships driving insight
into technology roadmaps
CDW CORPORATION 3
Christine A. Leahy
Chair, President and Chief Executive Oicer
April 10, 2024
Christine A. Leahy
Delivering Value to All Stakeholders
Customer centricity IS our DNA. It
is brought to life by our coworkers
who are, quite simply, unstoppable.
Coworkers who are committed to
putting the customer at the center
of everything we do. Coworkers
who are a key reason why we are
successful in delivering exceptional
nancial performance year aer year.
Performance that fuels the value we
deliver to all our stakeholders.
For our stockholders, exceptional
nancial performance has fueled the
nearly een-fold increase in our
dividend and return of more than
$6.3 billion to stockholders through
dividends and share repurchases
since our 2013 IPO. Two priorities that
continue to be an important part of
our capital allocation strategy. In
November 2023, we increased our
dividend by 5 percent. In February
2024, our Board authorized another
$750 million in share repurchases.
Financial performance has also fueled
our ability to be the best place for the
best people. Where every coworker
belongs and is connected, supported,
and empowered. Where coworkers can
give back to their communities and are
inspired to impact how technology is
changing the world. A great example
of how coworkers are bringing their
inspiration to life is the work underway
to help close the digital divide through
access to technology. You can learn
about this and the many other ways
together we are making a dierence in
our 2023 “Making Amazing Happen”
Environmental, Social and Governance
report at www.CDW.com/esg.
Looking to the Future
As we move into 2024, IT market
conditions remain complex. Geopolitical
tensions continue to grow and
macroeconomic conditions remain
unsettled. While we do not know what
the market will ultimately look like in
2024, there are two things we know
for sure— technology will continue
to be a critical driver of outcomes and
CDW will be there for our customers
wherever their priorities lie.
Our role as a trusted advisor is more
vital than ever. Customers face an
extraordinary array of challenges and
opportunities. Challenges that include
ever-expanding data, talent shortages,
cybersecurity threats, managing
hardware obsolescence and executing
plans that were put on hold. Exciting
opportunities that include the use
of digital transformation to bring the
ultimate in high-touch experiences and
maximizing the value of generative AI.
The pace and proliferation of
technology change is accelerating at
an unprecedented rate. Technology is
more complex and more interconnected
with levels of choice and complexity
not seen before. And that is where
our value proposition really shines.
We help our customers cut through
complexity to maximize their return on
technology investments. Technology
investments like generative AI where
we help customers identify the best
use cases, evaluate options and build
real solutions that drive real outcomes.
Despite the challenging realities
the world faces today, technology is
changing our world in amazing ways.
As we have in the past, we will make the
investments necessary to be there for
our customers — today and tomorrow.
With steadfast execution of our
customer centric strategy, we are more
important than ever to our customers
as we help them harness the power of
technology to make amazing happen.
In Appreciation
Thank you to our more than 250,000
customers around the world for the
trust and condence you place in us
every day. You are why we exist. Thank
you to the more than 1,000 world-class
technology companies we work with
for your partnership. Thank you to our
more than 15,000 coworkers around the
world for your incredible commitment.
Thank you for your tireless work to
ensure our customers remain at the
center of everything we do, regardless
of where their priorities lie. You are
truly our “superpower.”
“With steadfast execution of our customer centric strategy, we are more important
than ever to our customers as we help them harness the power of technology to
make amazing happen.”
GOVERNANCE AND LEADERSHIP
Virginia C. Addicott
Retired President and
Chief Executive Oicer,
FedEx Custom Critical
James A. Bell
Retired Executive Vice President,
Corporate President and Chief
Financial Oicer,
The Boeing Company
Lynda M. Clarizio
Co-Founding Partner, Brilliant Friends
Investing and Former Executive Vice
President, Strategic Initiatives,
The Nielsen Company
Anthony R. Foxx
Former U.S. Secretary
of Transportation
Kelly J. Grier
Retired U.S. Chair and
Managing Partner (CEO),
Ernst & Young LLP (EY)
Marc E. Jones
Chairman, President and
Chief Executive Oicer,
Aeris Communications
Christine A. Leahy
Chair, President & Chief
Executive Oicer,
CDW Corporation
Sanjay Mehrotra
President and Chief Executive Oicer,
Micron Technology, Inc.
David W. Nelms
Lead Independent Director of
the Board; Retired Chairman
and Chief Executive Oicer,
Discover Financial Services, Inc.
Joseph R. Swedish
Retired Chairman, President
and Chief Executive Oicer,
Anthem, Inc.
Donna F. Zarcone
Retired President and
Chief Executive Oicer,
The Economic Club of Chicago
Corporate Oicers
Christine A. Leahy
Chair, President and
Chief Executive Oicer
Sona Chawla
Chief Growth and Innovation Oicer
Mark C. Chong
Senior Vice President, Product &
Partner Management
Elizabeth H. Connelly
Senior Vice President, Vertical Markets
Christina M. Corley
Chief Commercial and
Operating Oicer
Michael S. Drory
Senior Vice President, Strategy
and Corporate Development
Andrew J. Eccles
Senior Vice President, Digital Velocity
Robert F. Kirby
Senior Vice President, Public Sales
Frederick J. Kulevich
Senior Vice President, General
Counsel and Corporate Secretary
Peter R. Locy
Vice President, Controller and
Chief Accounting Oicer
Albert J. Miralles
Senior Vice President and
Chief Financial Oicer
Aletha C. Noonan
Senior Vice President,
Commercial Sales
Steven J. O’Brien
Vice President, Investor Relations
Anand J. Rao
Senior Vice President, Chief
Marketing and Digital Oicer
Sanjay Sood
Senior Vice President and
Chief Technology Oicer
4 CDW CORPORATION
Board of Directors
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K
(Mark One)
☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2023
or
☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from to
Commission File Number 001-35985
CDW CORPORATION
(Exact name of registrant as specified in its charter)
Delaware 26-0273989
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer
Identification No.)
200 N. Milwaukee Avenue
Vernon Hills , Illinois 60061
(Address of principal executive offices) (Zip Code)
(847) 465-6000
(Registrant’s telephone number, including area code)
None
(Former name, former address and former fiscal year, if changed since last report)
Securities registered pursuant to Section 12(b) of the Act:
Title of each class Trading symbol(s) Name of each exchange on which registered
Common stock, par value $0.01 per share CDW Nasdaq Global Select Market
Securities registered pursuant to Section 12(g) of the Act: None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. ý Yes ¨ No
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. ¨ Yes ý No
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for shorter period that the registrant was required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. ý Yes ¨ No
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405
of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit
such files). ý Yes ¨ No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or
emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth
company” in Rule 12b-2 of the Exchange Act:
Large accelerated filer ý Accelerated filer
☐
Non-accelerated filer
☐
Smaller reporting company
☐
Emerging growth company
☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for
complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
☐
Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal
control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that
prepared or issued its audit report. Yes ☒ No ☐
If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrant included in
the filing reflect the correction of an error to previously issued financial statements. ☐ Yes ☒ No
Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-based compensation
received by any of the registrant’s executive officers during the relevant recovery period pursuant to §240.10D-1(b). ☐ Yes ☒ No
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☒ No
The aggregate market value of the voting and non-voting common equity held by non-affiliates of the registrant as of June 30, 2023, the last business
day of the registrant’s most recently completed second fiscal quarter, was $24,542 million, based on the per share closing sale price of $183.50 on
that date.
As of February 20, 2024, there were 134,215,119 shares of common stock, $0.01 par value, outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
Certain parts of the registrant’s definitive proxy statement for its 2024 annual meeting of stockholders to be held on May 21, 2024, which will be
filed with the Securities and Exchange Commission on or before April 30, 2024, are incorporated by reference into Part III of this Annual Report on
Form 10-K.
CDW CORPORATION AND SUBSIDIARIES
ANNUAL REPORT ON FORM 10-K
Year Ended December 31, 2023
TABLE OF CONTENTS
Page
4
10
20
21
21
21
22
Item
PART I
Item 1.
Business
Item 1A.
Risk Factors
Item 1B.
Unresolved Staff Comments
Item 1C.
Cybersecurity
Item 2.
Properties
Item 3.
Legal Proceedings
Item 4.
Mine Safety Disclosures
PART II
Item 5.
Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity
Securities 23
24
25
37
39
75
75
77
77
78
78
78
78
78
79
84
Item 6.
[RESERVED]
Item 7.
Management’s Discussion and Analysis of Financial Condition and Results of Operations
Item 7A.
Quantitative and Qualitative Disclosures About Market Risk
Item 8.
Financial Statements and Supplementary Data
Item 9.
Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
Item 9A.
Controls and Procedures
Item 9B.
Other Information
Item 9C.
Disclosure Regarding Foreign Jurisdictions that Prevent Inspections
PART III
Item 10.
Directors, Executive Officers and Corporate Governance
Item 11.
Executive Compensation
Item 12.
Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
Item 13.
Certain Relationships and Related Transactions, and Director Independence
Item 14.
Principal Accountant Fees and Services
PART IV
Item 15.
Exhibits and Financial Statement Schedules
Item 16. Form 10-K Summary
SIGNATURES
85
2
FORWARD-LOOKING STATEMENTS
This report contains “forward-looking statements” within the meaning of the federal securities laws. All statements other than
statements of historical fact are forward-looking statements. These statements relate to analyses and other information, which
are based on forecasts of future results or events and estimates of amounts not yet determinable. These statements also relate to
our future prospects, growth, developments and business strategies. We claim the protection of The Private Securities Litigation
Reform Act of 1995 for all forward-looking statements in this report.
These forward-looking statements are identified by the use of terms and phrases such as “anticipate,” “assume,” “believe,”
“estimate,” “expect,” “goal,” “intend,” “plan,” “potential,” “predict,” “project,” “target” and similar terms and phrases or future
or conditional verbs such as “could,” “may,” “should,” “will,” and “would.” However, these words are not the exclusive means
of identifying such statements. Although we believe that our plans, intentions and other expectations reflected in or suggested
by such forward-looking statements are reasonable, we cannot assure you that we will achieve those plans, intentions or
expectations. All forward-looking statements are subject to risks and uncertainties that may cause actual results or events to
differ materially from those that we expected.
Important factors that could cause actual results or events to differ materially from our expectations, or cautionary statements,
are disclosed under the sections entitled “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition
and Results of Operations” included elsewhere in this report. All written and oral forward-looking statements attributable to us,
or persons acting on our behalf, are expressly qualified in their entirety by those cautionary statements as well as other
cautionary statements that are made from time to time in our other Securities and Exchange Commission (“SEC”) filings and
public communications. You should evaluate all forward-looking statements in the context of these risks and uncertainties.
We caution you that the important factors referenced above may not reflect all of the factors that could cause actual results or
events to differ from our expectations. In addition, we cannot assure you that we will realize the results or developments we
expect or anticipate or, even if substantially realized, that they will result in the consequences or affect us or our operations in
the way we expect. The forward-looking statements included in this report are made only as of the date hereof or, with respect
to any documents incorporated by reference, available at the time such document was prepared or filed with the SEC. We
undertake no obligation to publicly update or revise any forward-looking statement as a result of new information, future events
or otherwise, except as otherwise required by law.
3
PART I
Item 1. Business
Our Company
CDW Corporation (together with its subsidiaries, the “Company,” “CDW” or “we”), a Fortune 500 company and member of
the S&P 500 Index, is a leading multi-brand provider of information technology (“IT”) solutions to small, medium and large
business, government, education and healthcare customers in the United States (“US”), the United Kingdom (“UK”) and
Canada. Our broad array of offerings ranges from discrete hardware and software products to integrated IT solutions and
services that include on-premise and cloud capabilities across hybrid infrastructure, digital experience and security.
We are vendor, technology and consumption model unbiased, offering a broad selection of products and multi-branded IT
solutions. Our solutions are delivered in physical, virtual and cloud-based environments through approximately 10,900
customer-facing coworkers, including sellers, highly-skilled technology specialists and advanced service delivery engineers.
We are a leading sales channel partner for many original equipment manufacturers (“OEMs”), software publishers and cloud
providers (collectively, our “vendor partners”), whose products we sell or include in the solutions we offer. We provide our
vendor partners with a cost-effective way to reach customers and deliver a consistent brand experience through our established
end-market coverage, technical expertise and extensive customer access.
We simplify the complexities of technology solutions across design, selection, procurement, integration and management for
our customers. Our goal is to have our customers, regardless of their size, view us as a trusted adviser and extension of their IT
resources. Our multi-brand offering approach across our vendor partners enables us to provide the solutions and services that
best address each customer’s specific requirements to enable their desired business outcomes.
We have capabilities to provide integrated IT solutions in more than 150 countries for customers with primary locations in the
US, UK and Canada, which are large and growing markets. These are highly fragmented markets served by thousands of IT
resellers and solutions providers. We believe that demand for IT will continue to outpace general economic growth in the
markets we serve, fueled by new technologies, including hybrid and cloud computing, virtualization, mobility and artificial
intelligence, as well as growing end-user demand for security, efficiency and productivity.
Value Proposition
We are positioned in the middle of the IT ecosystem where we procure products from OEMs, software publishers, cloud
providers and wholesale distributors and provide added value to our customers by helping them navigate through complex
options and implement the best solution for their business. In this role, we believe we provide unique value to both our vendor
partners and our customers.
Our value proposition to our customers Our value proposition to our vendor partners
●
Broad selection of products and multi-branded IT solutions
●
Access to over 250,000 customers
●
Value-added services with integration capabilities
●
Large and established customer channels
●
Highly-skilled specialists and engineers
●
Strong distribution and implementation capabilities
●
Solutions across IT lifecycle
●
Customer relationships driving insight into technology
roadmaps
Customers
We provide integrated IT solutions to over 250,000 small, medium and large business, government, education and healthcare
customers throughout the US, UK and Canada.
We serve our customers through sales teams focused on customer end-markets that are supported by technical specialists and
highly-skilled service delivery engineers. Our market segmentation allows us to customize our offerings and to provide
enhanced expertise in designing and implementing IT solutions that meet our customer’s specific needs.
We have three reportable segments: Corporate, Small Business and Public. Our Corporate segment primarily serves US private
sector business customers with more than 250 employees. Our Small Business segment primarily serves US private sector
business customers with up to 250 employees. Our Public segment is comprised of government agencies and education and
healthcare institutions in the US. We also have two other operating segments: CDW UK and CDW Canada, each of which do
not meet the reportable segment quantitative thresholds and, accordingly, are included in an all other category (“Other”).
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In our US business, which represents approximately 90% of our Net sales, we currently have five dedicated customer channels:
corporate, small business, government, education and healthcare, each of which generated approximately $1.6 billion or greater
in Net sales in 2023. Net sales to customers in the UK and Canada combined generated $2.6 billion in 2023. We believe this
diversity of customer end-markets provides us with multiple avenues for growth and has been a key factor in our ability to
weather economic and technology cycles and continue to gain market share.
Partners
We provide more than 100,000 products and services from more than 1,000 vendor partners, including well-established
companies such as Adobe, APC, Apple, Cisco, Dell EMC, Google, Hewlett Packard Enterprise, HP Inc., IBM, Intel, Lenovo,
Microsoft, NetApp, Nutanix, Palo Alto Networks, Pure Storage, Samsung and VMware, as well as from emerging technology
companies to expand our portfolio. This broad portfolio of vendor partners and technologies enables us to offer customers
significant options and meet customer demand for the products and solutions that best meet their needs. We believe our value
proposition to vendor partners enables us to evolve our offering as new technologies emerge and new companies seek us as a
channel partner.
In 2023, we generated $2.0 billion of Net sales from each of our three largest vendor partners. We have received the highest
level of certification from major vendor partners such as Cisco, Dell EMC, Hewlett Packard Enterprise, IBM, Microsoft,
NetApp, Nutanix, Palo Alto Networks, Samsung and VMware which reflects the extensive product and solution knowledge and
capabilities that we bring to our customers’ IT challenges. These certifications also provide us with access to favorable pricing,
tools and resources, including vendor incentive programs, which we use to provide additional value to our customers. Our
vendor partners also regularly recognize us with top awards and select us to develop and grow new customer solutions.
Product Procurement
We may purchase all or only some of the products our vendor partners offer for resale to our customers or for inclusion in the
solutions we offer. Each vendor partner agreement provides for specific terms and conditions, which may include one or more
of the following: product return privileges, price protection policies, purchase discounts and vendor incentive programs, such as
purchase or sales rebates and cooperative advertising reimbursements. We also purchase software from major software
publishers and cloud providers for resale to our customers or for inclusion in the solutions we offer. Our agreements allow us to
resell cloud based solutions, software or other licensed products to the end-user customer.
In addition to purchasing products directly from our vendor partners, we purchase products from wholesale distributors for
resale to our customers or for inclusion in the solutions we offer. These wholesale distributors provide logistics management
and supply-chain services for us, as well as for our vendor partners.
Inventory Management
We operate two distribution centers in North America and one distribution center in the UK which combined are more than 1
million square feet in size. Leveraging our distribution and logistics capabilities, we handle and ship approximately 35 million
units annually on an aggregate basis from our distribution centers.
We also have drop-shipment arrangements with many of our OEMs and wholesale distributors, which permit us to offer
products to our customers without having to take physical delivery at our distribution centers. These arrangements represented
approximately 55% of total North America Net sales in 2023.
We believe that the location of our distribution centers allows us to efficiently ship products to our customers and provide
timely access to our principal distributors. We believe that our logistics and configuration capabilities delivered by our highly
skilled and certified team enable us to customize technology for our customers to meet their unique needs.
We believe competitive sources of supply are available in substantially all of the product categories that we offer.
Competition
The market for technology products and services is highly competitive and subject to economic conditions and rapid
technological changes. This competitive environment includes the ability to tailor specific solutions to customer needs, the
quality and breadth of product and service offerings, knowledge and expertise of sales force, customer service, price, product
availability, speed of delivery and credit availability. We face competition from resellers, direct manufacturers, large service
providers, cloud providers, telecommunication companies, and to a lesser extent retailers. Smaller, local or regional value-
added resellers typically focus on a single solution suite or portfolio of solutions from one or two vendor partners.
5
We believe we are well positioned to compete within this marketplace due to our competitive advantages. We expect the
competitive landscape to continue to evolve as new technologies are developed. While innovation can help our business as it
creates new offerings for us to sell, it can also disrupt our business model and create new and stronger competitors. For
additional information on the risks associated with competition, see “Item 1A. Risk Factors.”
We believe we have sustainable competitive advantages that differentiate us in the marketplace. We have built a strong sales
organization and deep services and solutions capabilities over time and expect to continue to invest to enhance these
capabilities. We believe the combination of our competitive advantages of scale, performance driven culture and enhanced
capabilities will help drive sustainable, profitable growth for us today and in the future. Our scale enables us to have a national
and international footprint, as well as invest in resources to meet specific customer end-market needs. Our sellers are organized
around unique customer end-markets that are both vertically and geographically focused. Our scale enables our ability to invest
in technical coworkers who work directly with our sellers to help customers implement increasingly complex IT solutions. We
have cross-border relationships that enable us to serve the needs of our US, UK and Canadian-based customers in more than
150 countries. Our strong, execution-oriented culture is underpinned by our compensation system.
Our Offerings
Our offerings range from discrete hardware and software products and services to complex integrated solutions including one or
more of these elements. We believe our customers increasingly view technology purchases as integrated solutions vital to their
strategies and missions rather than discrete product and services categories. Our hardware category includes notebooks/mobile
devices (including tablets), network communications (“netcomm products”), desktop computers, collaboration, data storage and
servers and other hardware. Our software category includes cloud solutions, software assurance, application suites, security,
virtualization, operating systems and network management. Our services include advisory and design, software development,
implementation, managed services and warranties.
IT is important to both critical business operations and to drive greater growth and productivity. To help our customers
accomplish this, we have built a robust portfolio of solutions across hybrid infrastructure, digital experience, security and
services that we provide in physical, virtual or cloud-based environments.
We provide customers with cloud solutions and services through public cloud solutions, which reside off customer premises on
a public (shared) infrastructure, private cloud solutions, which reside on customer premises, and hybrid cloud solutions that
deliver the benefits of both public and private solutions. Our migration, integration and managed services help our customers
simplify cloud adoption, as well as the ongoing management of cloud solutions, across the entire IT lifecycle. Service delivery
engineers work with our customers to design cloud solutions meeting their organizational, technology and financial objectives.
We offer a broad portfolio of integrated solutions that include the following on-premise, hybrid and cloud capabilities:
• Services: We help organizations design, orchestrate and manage technology for their unique needs. Our offerings
demonstrate our expertise in the most critical technology areas for our customers. Our service delivery engineers have
expertise which include integrated cloud, collaboration, data center, mobility and security business technology, from
the physical to the application layer. We leverage best-in-class partner technology platforms to seamlessly architect
and manage disparate IT platforms into integrated business technology solutions.
• Hybrid Infrastructure: We assess our customers application infrastructure need, design flexible, resilient and efficient
solutions and manage the solution throughout its lifecycle. Our broad portfolio of hardware and software products,
encompassing both on and off-premise solutions, enables us to provide well-integrated solutions, including converged
and hyper-converged infrastructure, physical and virtualized servers, software defined automation and orchestration
solutions, hybrid storage, energy-efficient power and cooling, and data center networking.
• Digital Experience: We build end-to-end solutions that deliver access to applications that improve our customers’
productivity regardless of device or location. We connect our customers’ physical devices, including laptops, desktops,
IP Phones, mobile devices and print systems. We utilize collaboration solutions to unite applications via the integration
of products that facilitate the use of multiple enterprise communication methods including email, persistent chat, social
media, voice and video. We also host cloud-based collaboration solutions. Our solutions provide the tools that allow
our customers’ employees to share knowledge, ideas and information among each other and with clients and partners
effectively, securely and quickly.
• Security: We assess our customers’ security needs and provide them with tools and services to help effectively manage
risk. We are a security solutions integrator that combines our expertise in design, solution architecture and
implementation services. Our customer solutions can take the form of hardware, software or Software as a Service
across a multitude of categories such as: endpoint security, email security, web security, intrusion prevention,
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authentication, firewall, virtual private network services and network access control. Security consulting engagements
include security assessment, policy and procedure gap analysis, security roadmaps and health checks.
Although we believe customers increasingly view technology purchases as solutions rather than discrete product and service
categories, our Net sales by major category, based upon our internal category classifications, was as follows:
Year Ended December 31,
2023 2022 2021
(dollars in millions) Net Sales
Percentage
of Total
Net Sales Net Sales
Percentage
of Total
Net Sales Net Sales
Percentage
of Total
Net Sales
Hardware:
Notebooks/Mobile Devices
$ 4,690.5 21.9 % $ 6,179.7 26.0 % $ 6,659.4 32.0 %
Netcomm Products
3,185.4 14.9 2,729.7 11.5 1,950.9 9.4
Collaboration
(3)
1,909.7 8.9 2,394.8 10.1 2,218.8 10.7
Data Storage and Servers
(3)
2,240.7 10.5 2,479.0 10.4 2,044.9 9.8
Desktops
1,069.1 5.0 1,284.9 5.4 1,203.6 5.8
Other Hardware
(3)
2,607.2 12.3 3,022.9 12.7 2,692.0 12.9
Total Hardware
15,702.6 73.5 18,091.0 76.1 16,769.6 80.6
Software
(1)
3,799.3 17.8 3,684.9 15.5 2,802.4 13.5
Services
(1)
1,761.3 8.2 1,842.0 7.8 1,126.1 5.4
Other
(2)
112.8 0.5 130.8 0.6 122.7 0.5
Total Net sales
$ 21,376.0 100.0 % $ 23,748.7 100.0 % $ 20,820.8 100.0 %
(1) Certain software and services revenue is recorded on a net basis for accounting purposes. As a result, the category percentage of Net sales is not
representative of the category percentage of gross profits.
(2) Includes items such as delivery charges to customers.
(3) Prior period amounts have been reclassified to conform with current period presentation.
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Our Internal Capabilities
Human Capital Management
Our culture is reflected through our coworkers, who are driven to serve our customers, our partners, our communities and all
our stakeholders. We provide our coworkers with diverse experiences, engagement opportunities, strong training and
development, competitive compensation and meaningful careers, which creates a high-performance culture that is central to
CDW’s success. We know that an inclusive environment produces the best ideas, and our coworkers are driven to finding the
best technology solutions to enable the mission-driven needs of our customers.
We have approximately 15,100 coworkers across the globe, with 11,700 coworkers in the US and 3,400 coworkers in
international locations. More than 50% of our US Net sales are generated by account managers who have more than seven years
of tenure with CDW. Our coworker relations are strong, and none of our coworkers are represented by a labor union or covered
by a collective bargaining agreement.
Diversity, Equity and Inclusion
CDW’s commitment to diversity, equity and inclusion is a core value that shapes who we are and how we work, grow and do
business. We remain steadfast in our commitment to a culture of inclusion and equity, where everyone feels they belong.
Our diversity, equity and inclusion efforts foster an inclusive environment for coworkers and job candidates that cannot be
separated from how we work with customers, partners and the community. It all comes back to our character, values and ethics
as an organization. We are focused on making sure our values are reflected in our behavior where everyone feels they are seen,
heard and valued.
Coworker Engagement
We strive to create a culture of collaboration, belonging and individual growth and reward. Our coworker engagement strategy
utilizes periodic surveys as well as virtual listening groups to gain a real-time understanding of the coworker experience at
CDW. As a result of our coworkers’ consistent engagement, we have garnered meaningful feedback and recommendations,
which have led to measurable and impactful results.
Training & Development
We focus on skills enhancement, leadership development, innovation excellence and professional growth throughout our
coworkers’ careers. Our programs include, but are not limited to: leadership development trainings, unique developmental
opportunities for our high-potential emerging leaders, a robust training program for new sales coworkers, technical skill
development training, a 12-month apprentice-style program for aspiring engineers and coworker access to over 20,000 on-
demand educational modules with new content updated frequently.
Total Rewards
Our total rewards philosophy provides market competitive compensation and benefits designed to attract, retain and motivate
our coworkers. We pay for performance through our compensation programs which are aligned to both individual and company
performance. Our sellers’ compensation is aligned to their individual performance and provides substantially uncapped
commission opportunity. We provide a comprehensive benefits package to our coworkers, including healthcare, retirement
plans with profit sharing and match, tuition assistance, inclusive parental leave policies, adoption assistance, paid time off, paid
volunteer hours and philanthropic match programs based upon eligibility and location.
Health and Safety
We are committed to prioritizing the health and well-being of our coworkers and addressing the mission driven needs of our
business partners. We dedicate time and resources to identify safety hazards of all types, mitigate safety risk and routinely train
our coworkers using industry best-practices as our standard. We also monitor guidance from leading health authorities and have
implemented robust safety protocols at our distribution centers. These include enhanced personal protective equipment,
expanded health and safety training and increased access to mental health resources.
Oversight and Management
Our Coworker Services organization is responsible for the strategy and management of coworker-related matters, working in
concert with all our leaders. Our Board understands the importance of our inclusive, performance-driven culture to our ongoing
success and is actively engaged with our President and Chief Executive Officer and our Chief People Officer across a broad
range of human capital management topics.
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Marketing
We market the CDW brand to US, UK and Canadian audiences through various channels, including mass media, digital, print,
social media and other emerging channels. We target current and prospective customers through integrated marketing programs
including email, display ads, paid search, social media, events and sponsorships. These programs are supported by integrated
communication efforts targeting technology decision-makers, influencers and the general public using a combination of expert
technology articles, videos, case studies, media interviews and speaking events.
As a result of our relationships with vendor partners, a significant portion of our advertising and marketing expenses is
reimbursed through cooperative advertising programs. These programs are at the discretion of our vendor partners and are
typically tied to sales or other commitments to be met by us within a specified period. We believe that our results and analytical
techniques for measuring marketing efficacy differentiates us from our competitors.
Information Technology Systems
We maintain customized IT and unified communication systems that enhance our ability to provide prompt, efficient and expert
service to our customers. In addition, these systems enable centralized management of key functions, including purchasing,
inventory management, billing and collection of accounts receivable, sales, distribution and financial accounting and reporting.
Our systems provide us with thorough and detailed information regarding key aspects of our business. These capabilities help
us to continuously enhance productivity, ship customer orders quickly and efficiently, respond appropriately to industry
changes and provide high quality customer service. We believe our websites and software tools, which provide electronic order
processing and advanced features, such as order tracking, reporting and asset management, make it easy for customers to
transact business with us and ultimately strengthen our customer relationships.
Available Information
We maintain a website at www.cdw.com. You may access our Annual Reports on Form 10-K, Quarterly Reports on Form 10-
Q, Current Reports on Form 8-K and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the
Securities Exchange Act of 1934 with the SEC free of charge at our website as soon as reasonably practicable after such
material is electronically filed with, or furnished to, the SEC. Our website and the information contained on that site, or
connected to that site, are not incorporated into and are not a part of this report.
Information about our Executive Officers
The following table lists the name, age as of February 26, 2024 and positions of each executive officer of the Company.
Name Age Position
Christine A. Leahy 59 Chair of our Board of Directors since January 1, 2023; President and Chief Executive Officer and
member of our Board of Directors since January 2019; Chief Revenue Officer from July 2017 to
December 2018; Senior Vice President - International, Chief Legal Officer and Corporate Secretary
from May 2016 to July 2017; Senior Vice President, General Counsel and Corporate Secretary from
January 2007 to May 2016.
Sona Chawla 56 Chief Growth and Innovation Officer since January 2020; President, Kohl’s Corporation (an
omnichannel retailer) from May 2018 to October 2019 and Chief Operating Officer, Kohl’s
Corporation from November 2015 to May 2018.
Christina M. Corley 56 Chief Commercial and Operating Officer since January 2020; Chief Operating Officer from January
2019 to January 2020; Senior Vice President, Commercial and International Markets from July 2017
to December 2018; Senior Vice President, Corporate Sales from September 2011 to July 2017.
Frederick J. Kulevich 58 Senior Vice President, General Counsel and Corporate Secretary since October 2017 and Interim
Chief People Officer since November 2023; Vice President and Deputy General Counsel from May
2016 to October 2017; Vice President and Assistant General Counsel from May 2014 to May 2016;
Senior Director, Ethics and Compliance from July 2006 to May 2014.
Albert J. Miralles 54 Senior Vice President and Chief Financial Officer since September 2021; Executive Vice President
and Chief Financial Officer, CNA Financial Corporation (a commercial property and casualty
insurance company) from February 2020 to September 2021; President, CNA Warranty from
October 2019 to September 2021; Executive Vice President and Chief Risk Officer of the CNA
Insurance Companies from January 2018 to October 2019.
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Item 1A. Risk Factors
There are many factors that could adversely affect our business, results of operations and cash flows, some of which are beyond
our control. The following is a description of some important factors that may cause our business prospects, results of
operations and cash flows in future periods to differ materially from those currently expected or desired. Factors not currently
known to us or that we currently deem to be immaterial may also materially and adversely affect our business, results of
operations and cash flows.
Business and Operational Risks
Our business depends on our vendor partner relationships and the terms of the agreements governing those relationships.
Our solutions portfolio includes products and services from OEMs, software publishers and cloud providers. We are authorized
by these vendor partners to sell all or some of their products and services via direct marketing activities. Our authorization with
each vendor partner is subject to specific terms and conditions regarding such things as sales channel restrictions, product return
privileges, services performance commitments, price protection policies, purchase discounts and vendor partner programs and
funding, including purchase rebates, sales volume rebates, purchasing incentives and cooperative advertising reimbursements.
However, we do not have any long-term contracts with our vendor partners and many of these arrangements are terminable
upon notice by either party. A reduction in vendor partner programs or funding or our failure to timely react to changes in
vendor partner programs or funding could have an adverse effect on our business, results of operations or cash flows. In
addition, a reduction in the amount or a change in the terms of credit granted to us by our vendor partners could increase our
need for, and the cost of, working capital and could have an adverse effect on our business, results of operations or cash flows.
From time to time, vendor partners may terminate or limit our right to sell some or all of their products or change the terms and
conditions or reduce or discontinue the incentives that they offer us. For example, there is no assurance that, as our vendor
partners continue to sell directly to end users and through resellers, they will not limit or curtail the availability of their products
to solutions providers like us. Any such termination or limitation or the implementation of such changes could have a negative
impact on our business, results of operations or cash flows.
We purchase the products included in our portfolio both directly from our vendor partners and from wholesale distributors. A
significant portion of our sales are derived from products manufactured by Apple, Cisco, Dell EMC, HP Inc., Lenovo and
Microsoft. In addition, purchases from two wholesale distributors, Ingram Micro and TD SYNNEX, represent over 25% of our
total purchases. The loss of, or change in business relationship with, any of these or any other wholesale distributors or key
vendor partners, or the diminished availability of their products, including due to backlogs for their products, could reduce the
supply and impact the cost of products we sell and negatively impact our competitive position.
Further, the sale, spin-off or combination of any of our wholesale distributors or key vendor partners and/or certain of their
business units, including any such sale to or combination with a vendor with whom we do not currently have a commercial
relationship or whose products we do not sell, or our inability to develop relationships with new and emerging vendors and
vendors that we have not historically represented in the marketplace, could have an adverse impact on our business, results of
operations or cash flows.
Our sales are dependent on continued innovations in technology by our vendor partners and the competitiveness of their
offerings, and our ability to partner with new and emerging technology providers.
The technology industry is characterized by rapid innovation and the frequent introduction of new and enhanced hardware,
software and services, such as cloud-based and other “as a service” solutions. We have been and will continue to be dependent
on innovations in technology, as well as the adoption of those innovations by customers. Also, customers may delay spending
while they evaluate new technologies. A decrease in the rate of innovation, a lack of adoption of innovations by our customers
or delays in technology spending by our customers, could have an adverse effect on our business, results of operations or cash
flows.
In addition, if we are unable to anticipate and expand our capabilities to keep pace with changes in technology and new
hardware, software and services, for example by providing the appropriate training to our account managers, technology
specialists and engineers to enable them to effectively sell and deliver such new offerings to customers, our business, results of
operations or cash flows could be adversely affected.
We also are dependent upon our vendor partners for the development and marketing of hardware, software and services to
compete effectively with hardware, software and services of vendors whose products and services we do not currently offer or
that we are not authorized to offer in one or more customer channels. To the extent that a vendor’s offering that is in high
demand is not available to us for resale in one or more customer channels, and there is not a competitive offering from another
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vendor that we are authorized to sell in such customer channels, our business, results of operations or cash flows could be
adversely impacted.
Issues relating to the use or capabilities of artificial intelligence, including social and ethical issues, in hardware, software
and services offerings may result in reputational harm and liability and increased costs.
Social and ethical issues relating to the use of new and evolving technologies such as artificial intelligence (“AI”) in our
hardware, software and service offerings, as well as in our internal platforms, may result in reputational harm and liability. The
hardware, software and services we offer increasingly utilize AI, and, as with many innovations, AI presents risks and
challenges that could affect its adoption, and therefore our business. If we use, enable or offer solutions that draw controversy
due to their perceived or actual impact on society, we may experience brand or reputational harm, competitive harm or legal
liability. Increased focus and potential government regulation in the space of AI ethics may also increase the burden and cost of
research and development in this area, subjecting us to brand or reputational harm, competitive harm or legal liability. Failure to
address AI ethics issues by us or others in our industry could undermine public confidence in AI and slow adoption of AI in our
products and services.
Additionally, the development, adoption and use for AI is still in its early stages, and ineffective or inadequate AI development
or deployment practices by us or our vendor partners could result in unintended consequences. AI technologies are complex and
rapidly evolving, and we face significant competition in the market and from other companies regarding such technologies.
Substantial competition could reduce our market share and significantly harm our financial performance.
We compete with hardware resellers, manufacturers who sell directly to customers, large service providers and system
integrators, communications service providers, cloud providers, e-commerce companies and office supply retailers, among
others. We expect the competitive landscape to continue to evolve as new technologies and consumption models emerge, such
as cloud-based and other “as a service” solutions, hyper-converged infrastructure and embedded software solutions. Our
continued competitiveness depends upon our ability to anticipate and evolve at pace and scale with new technologies, services
and solutions through strategic and timely investments in innovation, expansion of offerings and the capabilities necessary to
implement them.
While innovation can help our business as it creates new offerings for us to sell, it can also disrupt our business model and
create new and stronger competitors. For instance, while cloud-based solutions present an opportunity for us, cloud-based
solutions and technology solutions as a service could increase the amount of sales directly to customers rather than through
solutions providers like us, or could reduce the amount of hardware we sell. In addition, some of our hardware and software
vendor partners sell, and could intensify their efforts to sell, their products directly to our customers. Moreover, traditional
OEMs have increased their services capabilities through mergers and acquisitions with service providers, which could
potentially increase competition in the market to provide comprehensive technology solutions to customers. If we are unable to
effectively respond to the evolving competitive landscape, or respond in a manner that is less effective than that of our
competitors, our business, results of operations or cash flows could be adversely impacted.
We focus on providing high quality service to gain new customers and retain existing customers. To the extent we face
increased competition to gain and retain customers, we may be required to reduce prices, increase advertising expenditures or
take other actions which could adversely affect our business, results of operations or cash flows. Additionally, some of our
competitors may reduce their prices in an attempt to stimulate sales, which may require us to reduce prices. This would require
us to sell a greater number of products to achieve the same level of Net sales and Gross profit. If such a reduction in prices
occurs and we are unable to attract new customers and sell increased quantities of products, our sales growth and profitability
could be adversely affected.
The success of our business depends on the continuing development, maintenance and operation of our information
technology systems.
Our success is dependent on the accuracy, proper utilization and continuing operation, maintenance and development of our
information technology systems, including our business systems, such as our sales, customer management, financial and
accounting, marketing, purchasing, warehouse management, e-commerce and mobile systems, as well as our operational
platforms, including voice and data networks and power systems. The quality and our utilization of the information generated
by our information technology systems, and our success in implementing new systems and upgrades, could adversely affect,
among other things, our ability to:
• conduct business with our customers, including delivering services and solutions to them;
• provide the means to effectively manage global operations across time zones;
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• keep pace with changes and innovation and compete effectively;
• effectuate comprehensive and reliable data collection, maintenance and governance;
• manage our inventory, accounts receivable and accounts payable;
• support planned growth in services and solutions and continued evolution of the business;
• purchase, sell, ship and invoice our hardware and software products and provide and invoice our services efficiently
and on a timely basis; and
• maintain our cost-efficient operating model while scaling our business.
Our information technology systems are inherently exposed to varied technological threats beyond our control. While we have
taken steps to protect our information technology systems from a variety of threats, both internal and external, and from human
error, there can be no guarantee that those steps will be effective. Furthermore, although we have redundant systems at a
separate location to back up our primary systems, there can be no assurance that these redundant systems will operate properly
if and when required. Moreover, software vulnerabilities within the third-party information technology systems we use are
discovered and reported on nearly a daily basis. When made public or otherwise known to us, we attempt to remediate or
mitigate these vulnerabilities following guidance provided by the software vendor, and/or appropriate authorities, and before
the vulnerability is successfully used in a cyberattack against our systems. If and when cyberattacks target and successfully
exploit these vulnerabilities, we take steps designed to contain and limit the impact on our business. Any disruption to or
infiltration of our information technology systems could significantly harm our reputation, business and results of operations
due to failure to comply with customer, partner, legal or regulatory obligations.
We maintain and periodically upgrade many of our information technology systems, some of which are complex, costly and
time consuming. If our information technology systems are not properly maintained or enhanced, the attention of our coworkers
could be diverted and our ability to provide the level of service our customers demand could be constrained for some time.
Further, new information technology systems and updates to existing information technology systems may not properly
integrate with other information technology systems. Also, once implemented, the new information technology systems,
updates to existing information technology systems and related technology may not provide the intended efficiencies or
anticipated benefits, or could be defective or improperly installed, and could add costs, complications and disruptions to our
ongoing operations.
From time to time, we may acquire new companies, businesses or sites with cybersecurity and data protection systems which
may not conform with our standards. It may require significant time and expense to upgrade and integrate such systems and
controls, and if we are unable to do so in a timely manner, or at all, failures or breaches of such systems could harm our
reputation, business and results of operations due to failure to comply with customer, partner, legal or regulatory obligations.
Breaches of data security and the failure to protect our information technology systems from cybersecurity threats could
adversely impact our business.
Our business involves the handling, storage and transmission of proprietary information and sensitive or confidential data,
including personal information of coworkers, customers, partners and others, which we must do in compliance with applicable
law. In connection with our services business, some of our coworkers have access to our customers’ confidential data and other
information. Additionally, third parties, such as data center colocation and hosted solution partners, provide services to us and
also provide services as a component of our services delivery to customers and to customer systems. These third parties or
others that are a part of our supply chain could also be a source of security risk in the event of a failure to protect their own
products, security systems and infrastructure and we may not be able to control the manner in which these third parties respond
to any security breach. We have privacy and data security policies, practices and controls in place that are designed to prevent
security breaches; however, as newer technologies evolve, as more business is conducted over the internet and remotely, as we
acquire more business operations from targets with differing or inadequate cybersecurity and data protection controls and as the
portfolio of the service providers we exchange confidential information, software and/or hardware with expands, we have been
subject to breaches in security and are increasingly likely to be exposed to risks from breaches in security, including those
arising from human error, negligence or mismanagement or from illegal or fraudulent acts, such as cyberattacks.
We, and some third parties upon which we rely, regularly experience malicious attacks and other attempts to gain unauthorized
access to our systems, and attacks against us by state-sponsored organizations and nation-states may increase during periods of
intense diplomatic or armed conflicts. Further, security breaches may go undetected and persist in our environments for
extended periods. Although we have not experienced a material security breach to date, the evolving and escalating nature of
cybersecurity threats, in light of new and sophisticated methods used by criminals and cyberterrorists, state-sponsored
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organizations and nation-states, including computer viruses, malware, ransomware, phishing, misrepresentation, social
engineering and forgery, make it increasingly challenging to anticipate, detect and defend against these threats. We and our
third-party partners have implemented various security controls to meet compliance and privacy requirements while defending
against these evolving security threats. However, breaches in security could expose us, our supply chain, our customers or other
individuals to significant disruptions and a risk of public disclosure, loss or misuse of confidential data.
Security breaches could result in legal claims or proceedings, liability or regulatory penalties under laws protecting the privacy
of personal information (including those under the European Union General Data Protection Regulation and the California
Privacy Rights Act), significant remediation costs as well as the loss of partners and existing or potential customers and,
ultimately, damage to our brand and reputation and adversely impact our business. While we maintain insurance coverages that
are intended to address certain aspects of data security, such insurance may be insufficient to cover all losses or all types of
claims that may arise, and may not continue to be available to us on economically reasonable terms or at all. Moreover, media
or other reports of perceived vulnerabilities in our network security or perceived lack of security within our environment, even
if inaccurate, could materially adversely impact our reputation and business. The cost and operational consequences of
implementing further data protection measures could also be material. Such breaches, costs and consequences could adversely
affect our business, results of operations or cash flows.
If we or our third-party service providers fail to provide high-quality services to our customers, our reputation, brand,
business, results of operations or cash flows could be adversely affected.
Our services include professional services, managed services, warranties, configuration services, partner services and telecom
services. Additionally, we deliver and manage mission critical software, systems and network solutions for our customers. We
also offer certain services, such as implementation and installation services and repair services, to our customers through
various third-party service providers engaged to perform these services on our behalf. If we or our third-party service providers
fail to provide high-quality services to our customers or such services result in an unplanned disruption of our customers’
businesses, this could, among other things, result in legal claims and proceedings and liability for us. Moreover, as we expand
our services and solutions business and provide increasingly complex services and solutions, we may be exposed to additional
operational, regulatory and other risks. We also could incur liability for failure to comply with the rules and regulations
applicable to the new services and solutions we provide to our customers. If any of the foregoing were to occur, our reputation
with our customers, our brand and our business, results of operations or cash flows could be adversely affected.
If we lose any of our key personnel, are unable to attract and retain the talent required for our business, our labor costs
significantly increase or our approach to workforce management, inclusive of outsourcing, is ineffective, our business could
be disrupted and our financial performance could suffer.
Our success is heavily dependent upon our ability to attract, develop, engage and retain key personnel to manage, lead, innovate
and grow our business, including our key executive, management, sales, services and technical coworkers. Additionally, we
rely on outsource partners to execute and deliver on certain functions within the organization.
Our future success will depend to a significant extent on the efforts of our leadership team, as well as the effectiveness of our
succession planning and efforts to develop and promote top talent. Our future success also will depend on our ability to retain
and motivate our customer-facing coworkers, who have been given critical CDW knowledge regarding, and the opportunity to
develop strong relationships with, many of our customers. In addition, as we seek to expand our offerings of value-added
services and solutions, our success will even more heavily depend on attracting and retaining highly skilled technology
specialists and engineers, for whom the market is extremely competitive.
In order to attract, retain and motivate key personnel in a competitive marketplace, it is important to provide a competitive
compensation package. If our compensation package is not viewed as being competitive, our ability to attract, retain and
motivate key personnel could be adversely affected. Additionally, as minimum wage rates increase or related laws and
regulations change, we have and may need to continue to increase not only the wage rates of our minimum wage coworkers, but
also the wages paid to our other hourly or salaried coworkers.
We could experience work stoppages, strikes or performance issues with our outsource partners, which could adversely affect
our business, results of operations or cash flows. In addition, a sustained labor shortage or increased turnover rates within our
coworker base could lead to increased costs, such as increased overtime to meet demand and increased wage rates to attract and
retain coworkers, and could adversely affect our business, results of operations or cash flows. Additionally, if we fail to
effectively manage our workforce, we may need to terminate or reposition coworkers within our Company to eliminate an
abundance of or to reconfigure resources, which could damage our coworker relations and our ability to attract and retain key
personnel.
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If we are unable to attract, develop, engage and retain key personnel, or if our approach to workforce management is
ineffective, our relationships with our vendor partners and customers and our ability to expand our offerings of value-added
services and solutions could be adversely affected. Moreover, if we are unable to continue to train our sales, services and
technical personnel effectively to meet the rapidly changing technology needs of our customers, the overall quality and
efficiency of such personnel could decrease. Such consequences could adversely affect our business, results of operations or
cash flows.
A natural disaster or other adverse occurrence at one of our primary facilities or a third-party provider location could
damage our business.
If the warehouse and distribution equipment or operations at one of our distribution centers were to be seriously damaged or
disrupted by a natural disaster, which may increase in number or severity as a result of climate change, or other adverse
occurrence, including disruption related to political or social unrest, we could utilize another distribution center or third-party
distributors to ship products to our customers. However, this may not be sufficient to avoid interruptions in our service and may
not enable us to meet all of the needs of our customers and would cause us to incur incremental operating costs. In addition, we
operate numerous facilities which may contain both business-critical data and confidential information of our customers and
third parties, such as data center colocation, managed services sites and hosted solution partners, and third parties provide
services as a component of our services delivery to customers. A natural disaster or other adverse occurrence at any of our
major data storage locations, managed services sites or third-party provider locations could negatively impact our business,
results of operations or cash flows.
Increases in the cost of commercial delivery services or disruptions of those services could materially adversely impact our
business.
We generally ship hardware products to our customers by FedEx, United Parcel Service and other commercial delivery services
and invoice customers for delivery charges. If we are unable to pass on to our customers future increases in the cost of
commercial delivery services (including those that may result from an increase in fuel or personnel costs or a need to use higher
cost delivery channels during periods of increased demand), our profitability could be adversely affected. Additionally, strikes,
inclement weather, natural disasters or other service interruptions by such shippers or periods of increased demand on delivery
services, such as those we have experienced during the COVID-19 pandemic, could materially adversely affect our ability to
deliver or receive products on a timely basis.
We are exposed to accounts receivable and inventory risks.
We extend credit to our customers for a significant portion of our sales. We are subject to the risk that our customers may not
pay for the products they have purchased or may pay at a slower rate than we have historically experienced. This risk is
heightened during periods of global or industry-specific economic downturn or uncertainty, during periods of rising interest
rates or, in the case of public sector customers, during periods of budget constraints. Significant failures of customers to timely
pay all amounts due to us could adversely affect our business, results of operations or cash flows.
We are also exposed to inventory risks as a result of the rapid technological changes that affect the market and pricing for the
products we sell. In addition to drop-ship arrangements with many of our OEMs and wholesale distributors, we seek to
minimize our inventory exposure through a variety of inventory management procedures and policies, including our rapid-turn
inventory model, as well as vendor price protection and product return programs. However, if we were unable to maintain our
rapid-turn inventory model, if there were unforeseen product developments that created more rapid obsolescence or if our
vendor partners were to change their terms and conditions, our inventory risks could increase. We also from time to time take
advantage of cost savings associated with certain opportunistic bulk inventory purchases offered by our vendor partners or we
may decide to carry high inventory levels of certain products that have limited or no return privileges due to customer demand
or request or to manage supply chain interruptions. If we purchase inventory in anticipation of customer demand that does not
materialize, or if customers reduce, delay or decommit from orders, and if we were unable to return the inventory to a vendor
partner, we would be exposed to an increased risk of inventory obsolescence.
We could be exposed to additional risks if we continue to make strategic investments or acquisitions or enter into alliances.
We may continue to pursue transactions, including strategic investments, acquisitions or alliances, in an effort to extend or
complement our existing business. These types of transactions involve numerous business risks, including finding suitable
transaction partners and negotiating terms that are acceptable to us, the diversion of management’s attention from other
business priorities, extending our product or service offerings into areas in which we have limited experience, entering into new
geographic markets, an acquisition target’s differing or inadequate cybersecurity and data protection controls, the potential loss
of key coworkers or business relationships and successfully integrating acquired businesses. There can be no assurance that the
intended benefits of our investments, acquisitions and alliances will be realized, or that those benefits will offset these
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numerous risks or other unforeseen factors, any of which could adversely affect our business, results of operations or cash
flows.
In addition, our financial results could be adversely affected by financial adjustments required by generally accepted accounting
principles in the United States of America (“US GAAP”) in connection with these types of transactions where significant
goodwill or intangible assets are recorded. To the extent the value of goodwill or identifiable intangible assets becomes
impaired, we may be required to incur material charges relating to the impairment of those assets.
Our future operating results may fluctuate significantly, which may result in volatility in the market price of our stock and
could impact our ability to operate our business effectively.
We may experience significant variations in our future quarterly results of operations. These fluctuations may cause the market
price of our common stock to be volatile and may result from many factors, including the state of the technology industry in
general, shifts in demand and pricing for hardware, software and services, the introduction of new products or upgrades.
Further, if our customers’ businesses are adversely affected by global or regional economic conditions such as cost inflation or
rising interest rates, they may delay or reduce purchases from us, which could adversely affect our results of operations.
Our operating results are also highly dependent on Gross profit. Our Gross profit fluctuates due to numerous factors, some of
which may be outside of our control, including general macroeconomic conditions including inflation; pricing pressures;
changes in product costs from our vendor partners; the availability of price protection, purchase discounts and incentive
programs from our vendor partners; changes in product, order size and customer mix; the risk of some items in our inventory
becoming obsolete; increases in product and delivery costs that we cannot pass on to customers; and general market and
competitive conditions.
In addition, our cost structure is based, in part, on anticipated sales and gross margins. Therefore, we may not be able to adjust
our cost structure quickly enough to compensate for any unexpected sales or gross margin shortfall, and any such inability
could have an adverse effect on our business, results of operations or cash flows.
Fluctuations in foreign currency have an effect on our reported results of operations.
Our exposure to fluctuations in foreign currency rates results primarily from the translation exposure associated with the
preparation of our Consolidated Financial Statements. While our Consolidated Financial Statements are reported in US dollars,
the financial statements of our subsidiaries outside the US are prepared using the local currency as the functional currency and
translated into US dollars. As a result, fluctuations in the exchange rate of the US dollar relative to the local currencies of our
international subsidiaries, particularly the British pound and the Canadian dollar, could cause material fluctuations in our
reported results of operations. We also have foreign currency exposure to the extent sales and purchases are not denominated in
a subsidiary’s functional currency, which could have an adverse effect on our business, results of operations or cash flows.
Macroeconomic and Industry Risks
Global and regional economic and political conditions may have an adverse impact on our business.
Political events, trade and other international disputes, war, terrorism, natural disasters, public health issues, including
pandemics such as COVID-19, industrial accidents and other business interruptions can harm or disrupt international commerce
and the global economy, and could have a material adverse effect on the Company and its customers, suppliers, contract
manufacturers, logistics providers, distributors, cellular network carriers and other channel partners.
Weak or unstable economic conditions generally, inflation and actions taken by central banks to counter inflation, sustained
uncertainty about global political conditions (such as that caused by UK’s exit from the European Union in 2020, referred to as
“Brexit”), periods of intense diplomatic or armed conflict, government spending cuts and the impact of new government
policies (including the introduction of new or increased taxes, the imposition of minimum taxes or new or increased limitations
on deductions, credits or other tax benefits), or a tightening of credit markets, including as a result of rising interest rates or
bank failures, could cause our customers and potential customers to postpone or reduce spending on technology products or
services or put downward pressure on prices, which could have an adverse effect on our business, results of operations or cash
flows.
Decreases in spending on technology products and services by our public and private sector customers due to, among other
things, customer spending decisions and government spending policies may have an adverse impact on our business.
Our sales are impacted by customer spending decisions on technology, including refresh decisions, customer initiatives that
drive technology spending and customer budget priorities. Our sales to our public sector customers, and our other customers
that do business with our public sector customers in particular, are impacted by government spending policies, budget priorities
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and revenue levels. An adverse change in government spending policies (such as budget cuts or limitations), shifts in budget
priorities, reductions in revenue levels or significant government shutdowns could cause our impacted public sector customers
or our other customers that do business with impacted public sector customers to reduce or delay their purchases or to terminate
or not renew their contracts with us, which could adversely affect our business, results of operations or cash flows.
Additionally, such adverse change in government spending policies, shifts in budget priorities or reductions in revenue levels
could impact cash collections from contracts with our impacted public sector customers or other customers that do business
with impacted public sector customers, which could adversely affect our business, results of operations or cash flows.
The interruption of the flow of products from suppliers could disrupt our supply chain.
Our business depends on the timely supply of products in order to meet the demands of our customers. Manufacturing
interruptions or delays, including as a result of the financial instability or bankruptcy of manufacturers, significant labor
disputes such as strikes, natural disasters (which may increase in number or severity as a result of climate change), political or
social unrest, armed conflict, pandemics (such as the COVID-19 pandemic) or other public health crises, or other adverse
occurrences affecting any of our suppliers’ facilities, could disrupt our supply chain. We have experienced and could continue
to experience product constraints due to the failure of suppliers to accurately forecast customer demand, or to manufacture
sufficient quantities of product to meet customer demand (including as a result of shortages of product components), among
other reasons. Additionally, the relocation of key distributors utilized in our purchasing model could increase our need for, and
the cost of, working capital and have an adverse effect on our business, results of operations or cash flows.
Moreover, supply chain disruptions have caused and could continue to cause us to experience more volatility in our level of
inventory and delays in completion of orders and installations for our customers and could further exacerbate current
inflationary pressures. In the event that supply chain pressures ease, we may experience changes in average selling prices and
our gross margins on certain products as customers become more price sensitive.
Our supply chain is also exposed to risks related to international operations. While we purchase our products primarily in the
markets we serve (for example, products for US customers are sourced in the US), our vendor partners manufacture or purchase
a significant portion of the products we sell outside of the US, primarily in Asia. Political, social or economic instability in
Asia, or in other regions in which our vendor partners purchase or manufacture the products we sell, could cause disruptions in
trade, including exports to the US. Other events related to international operations that could cause disruptions to our supply
chain include:
• the imposition of additional trade law provisions or regulations, including the adoption or expansion of trade
restrictions;
• the imposition of additional duties, tariffs and other charges on imports and exports, including any resulting retaliatory
tariffs or charges and any reductions in the production of products subject to such tariffs and charges;
• foreign currency fluctuations; and
• restrictions on the transfer of funds.
We cannot predict whether the countries in which the products we sell, or any components of those products, are purchased or
manufactured will be subject to new or additional trade restrictions or sanctions imposed by the US or foreign governments,
including the likelihood, type or effect of any such restrictions. Periods of intense diplomatic or armed conflict, may result in
new and rapidly evolving trade restrictions and sanctions. Trade restrictions, including new or increased tariffs or quotas,
embargoes, sanctions, safeguards and customs restrictions against the products we sell, could increase the cost or reduce the
supply of product available to us and adversely affect our business, results of operations or cash flows. In addition, our exports
are subject to regulations, some of which may be inconsistent, and noncompliance with these requirements could have a
negative effect on our business, results of operations or cash flows.
Legal and Regulatory Risks
The failure to comply with our public sector contracts or applicable laws and regulations could result in, among other
things, termination, fines or other liabilities, and changes in procurement regulations could adversely impact our business,
results of operations or cash flows.
Revenues from our public sector customers are derived from sales to governmental entities, educational institutions and
healthcare customers through various contracts and open market sales of products and services. Sales to public sector customers
are highly regulated and present risks and challenges not present in private commercial agreements. Noncompliance with
contract provisions, government procurement regulations or other applicable laws or regulations (including the False Claims
Act, the Medicare and Medicaid Anti-Kickback Statute or similar laws of the jurisdictions for our business activities outside of
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the US) or security clearance and confidentiality requirements could result in civil, criminal and administrative liability,
including substantial monetary fines or damages, termination of government contracts or other public sector customer contracts,
and suspension, debarment or ineligibility from doing business with governmental entities or other customers in the public
sector. In addition, contracts in the public sector are generally terminable at any time for convenience of the contracting agency
or group purchasing organization (“GPO”) or upon default and public sector contracts may be subject to periodic funding
approval, rejections or delays, which could adversely impact public sector demand for our products and services. Furthermore,
our inability to enter into or retain contracts with GPOs may threaten our ability to sell to customers in those GPOs and compete
effectively. The effect of any of these possible actions or failures could adversely affect our business, results of operations or
cash flows. In addition, the adoption of new or modified procurement regulations and other requirements may increase our
compliance costs and reduce our gross margins, which could have a negative effect on our business, results of operations or
cash flows.
We are exposed to risks from legal proceedings and audits, including intellectual property infringement claims, which may
result in substantial costs and expenses or interruption of our normal business operations.
We are party to various legal proceedings that arise in the ordinary course of our business, which include commercial,
employment, tort and other litigation.
We are also subject to intellectual property infringement claims against us in the ordinary course of our business, either because
of the products and services we sell or the business systems and processes we use to sell such products and services, in the form
of cease-and-desist letters, licensing inquiries, lawsuits and other communications and demands. In our industry, such
intellectual property claims have become more frequent as the complexity of technological products and the intensity of
competition in our industry have increased. Increasingly, many of these assertions are brought by non-practicing entities whose
principal business model is to secure patent licensing revenue, but we may also be subject to demands from inventors,
competitors or other patent holders who may seek licensing revenue, lost profits and/or an injunction preventing us from
engaging in certain activities, including selling certain products or services.
In addition, we are subject to proceedings, investigations and audits by federal, state, international, national, provincial and
local authorities, including as a result of our significant sales to governmental entities. For example, a subsidiary of the
Company received a Civil Investigative Demand dated September 20, 2021 from the US Department of Justice (“DOJ”) in
connection with a False Claims Act investigation. The DOJ has requested information related to teaming agreements with
OEMs.
We also are subject to audits by various partners, group purchasing organizations and customers, including government
agencies, relating to purchases and sales under various contracts. In addition, we are subject to indemnification claims under
various contracts.
Current and future litigation, infringement claims, governmental proceedings and investigations, audits or indemnification
claims that we face may result in substantial costs and expenses and significantly divert the attention of our management
regardless of the outcome. In addition, these matters could lead to increased costs or interruptions of our normal business
operations. Litigation, infringement claims, governmental proceedings and investigations, audits or indemnification claims
involve uncertainties and the eventual outcome of any such matter could adversely affect our business, results of operations or
cash flows.
Failure to comply with complex and evolving laws and regulations applicable to our operations or failure to meet
stakeholder expectations on environmental sustainability and corporate responsibility matters could adversely affect our
business, results of operations or cash flows.
Our global operations span a variety of legal regimes, subjecting us to numerous complex, diverse, evolving and at times
potentially inconsistent laws and regulations in a number of areas, including labor and employment, advertising, e-commerce,
tax, trade, import and export controls, economic and trade sanctions, anti-corruption, data privacy and security requirements,
competition, climate, environmental and health and safety. The evaluation of and compliance with these laws, regulations and
similar requirements may be onerous and expensive, and may have other adverse impacts on our business, results of operations
or cash flows, the risk of which will be heightened as we expand the products and services we offer, expand into new markets
and channels and expand internationally. For example, we may be subject to increased costs and use of operational resources
associated with complying with any new climate-related laws and regulations.
We have implemented policies and procedures designed to help ensure compliance with applicable laws and regulations, but
there can be no guarantee against coworkers, contractors or agents violating such laws and regulations or our policies and
procedures. Additionally, there is increased focus by stakeholders on environmental sustainability and corporate responsibility
matters, and stakeholders may disagree with the Company’s commitments and initiatives on such matters. Our disclosure on
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these matters and our failure, or perceived failure, to meet our commitments (including with respect to climate change) or
otherwise effectively address these matters may erode customer trust or confidence, particularly if they receive considerable
publicity or result in litigation, and could have a negative impact on our business.
As a public company, we also are subject to increasingly complex public disclosure, corporate governance and accounting
requirements that increase compliance costs and require significant management focus.
Risks Related to Our Indebtedness
Our level of indebtedness could adversely affect our business.
As of December 31, 2023, we had $5.6 billion of total debt outstanding and $431 million of obligations outstanding under our
inventory financing agreements, and the ability to borrow an additional $1.2 billion under our senior unsecured revolving loan
facility (the “Revolving Loan Facility”). Our level of indebtedness could have important consequences, including the following:
• making it more difficult for us to satisfy our obligations with respect to our indebtedness;
• requiring us to dedicate a substantial portion of our cash flow from operations to debt service payments on our and our
subsidiaries’ debt, which reduces the funds available for working capital, capital expenditures, acquisitions and other
general corporate purposes;
• requiring us to comply with restrictive covenants in our senior credit facilities and indentures, which limit the manner
in which we conduct our business;
• making it more difficult for us to obtain vendor financing from our vendor partners, including original equipment
manufacturers and software publishers;
• limiting our flexibility in planning for, or reacting to, changes in the industry in which we operate;
• placing us at a competitive disadvantage compared to any of our less-leveraged competitors;
• increasing our vulnerability to both general and industry-specific adverse economic conditions; and
• limiting our ability to obtain additional debt or equity financing to fund future working capital, capital expenditures,
acquisitions or other general corporate requirements and increasing our cost of borrowing.
Restrictive covenants under our senior credit facilities and, to a lesser degree, our indentures may adversely affect our
operations and liquidity.
Our senior credit facilities and, to a lesser degree, our indentures contain, and any future indebtedness of ours may contain,
various covenants that limit our ability to, among other things:
• incur or guarantee additional debt;
• receive dividends or other payments from our subsidiaries;
• enter into transactions with affiliates;
• pledge our assets as collateral;
• merge or consolidate with other companies or transfer all or substantially all of our assets; and
• engage in sale leaseback transactions.
As a result of these covenants, we are limited in the manner in which we conduct our business and we may be unable to engage
in favorable business activities or finance future operations or capital needs. A breach of any of these covenants or any of the
other restrictive covenants would result in a default under our senior credit facilities. Upon the occurrence of an event of default
under our senior credit facilities, the lenders:
• will not be required to lend any additional amounts to us;
• could elect to declare all borrowings outstanding thereunder, together with accrued and unpaid interest and fees, to be
due and payable; or
• could require us to apply all of our available cash to repay these borrowings.
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The acceleration of amounts outstanding under our senior credit facilities would likely trigger an event of default under our
existing indentures.
If the lenders under our senior credit facilities accelerate the repayment of borrowings, we may not have sufficient assets to
repay our senior credit facilities and our other indebtedness or the ability to borrow sufficient funds to refinance such
indebtedness. Even if we were able to obtain new financing, it may not be on commercially reasonable terms, or terms that are
acceptable to us.
Failure to maintain the ratings assigned to our debt securities by rating agencies may increase our future borrowing costs
and reduce our access to capital.
Major debt rating agencies regularly evaluate our debt based on a number of factors, and any rating assigned could be lowered
or withdrawn by a rating agency if, in that rating agency’s judgment, future circumstances relating to the basis of the rating,
such as adverse changes in our financial position, so warrant. We may not be able to maintain our existing investment grade
ratings from certain credit rating agencies, and the failure to do so could increase the cost of servicing certain of our existing
indebtedness, and make it more difficult to raise debt financing on favorable terms in the future.
We and our subsidiaries may be able to incur substantially more debt, including secured debt. This could further increase
the risks associated with our leverage.
We and our subsidiaries may be able to incur substantial additional indebtedness in the future. The terms of our senior credit
facilities and indentures do not fully prohibit us or our subsidiaries from doing so. To the extent that we incur additional
indebtedness, the risks associated with our level of indebtedness described above, including our possible inability to service our
debt, will increase. As of December 31, 2023, we had $1.2 billion available for additional borrowing under our Revolving Loan
Facility.
Variable rate indebtedness subjects us to interest rate risk, which could cause our debt service obligations to increase
significantly.
Certain of our borrowings, primarily borrowings under our senior credit facilities, are at variable rates of interest and expose us
to interest rate risk. As of December 31, 2023, we had $635 million of variable rate debt outstanding. Interest rates increased
significantly during 2023 and may continue to do so. When interest rates increase, our debt service obligations on the variable
rate indebtedness increase even though the amount borrowed remains the same, and could negatively impact our net income
absent any derivative instruments. From time to time, we may execute derivative instruments to reduce interest rate volatility,
subject to acceptable terms. We cannot assure you we will enter into such derivative instruments in the future or that such
instruments will be effective.
Risks Related to Ownership of Our Common Stock
Our common stock price may be volatile and may decline regardless of our operating performance, and holders of our
common stock could lose a significant portion of their investment.
The market price for our common stock may be volatile. Our stockholders may not be able to resell their shares of common
stock at or above the price at which they purchased such shares, due to fluctuations in the market price of our common stock,
which may be caused by a number of factors, many of which we cannot control, including the risk factors described in this
Annual Report on Form 10-K and the following:
• changes in financial estimates by any securities analysts who follow our common stock, our failure to meet these
estimates or failure of securities analysts to maintain coverage of our common stock;
• downgrades by any securities analysts who follow our common stock;
• future sales of our common stock by our officers, directors and significant stockholders;
• market conditions or trends in our industry or the economy as a whole including market expectations of changes in
interest rates;
• investors’ perceptions of our prospects;
• announcements by us or our competitors of significant contracts, acquisitions, joint ventures or capital commitments;
and
• changes in key personnel.
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In addition, the stock markets have experienced extreme price and volume fluctuations that have affected and continue to affect
the market prices of equity securities of many companies, including companies in our industry. In the past, securities class
action litigation has followed periods of market volatility. If we were involved in securities litigation, we could incur substantial
costs, and our resources and the attention of management could be diverted from our business.
In the future, we may also issue our securities in connection with investments or acquisitions. The number of shares of our
common stock issued in connection with an investment or acquisition could constitute a material portion of our then-
outstanding shares of our common stock and depress our stock price.
Anti-takeover provisions in our charter documents and Delaware law might discourage or delay acquisition attempts for us
that may be considered favorable.
Our amended and restated certificate of incorporation and amended and restated bylaws contain provisions that may make the
acquisition of the Company more difficult without the approval of our Board of Directors. These provisions:
• authorize the issuance of undesignated preferred stock, the terms of which may be established and the shares of which
may be issued without stockholder approval, and which may include super voting, special approval, dividend, or other
rights or preferences superior to the rights of the holders of common stock;
• generally prohibit stockholder action by written consent, requiring all stockholder actions be taken at a meeting of our
stockholders;
• provide that special meetings of the stockholders can only be called in accordance with certain requirements and
limitations set forth in our amended and restated bylaws;
• establish advance notice requirements for nominations for elections to our Board of Directors or for proposing matters
that can be acted upon by stockholders at stockholder meetings; and
• provide that our Board of Directors is expressly authorized to make, alter or repeal our amended and restated bylaws.
In addition, we are subject to Section 203 of the Delaware General Corporation Law, which will prevent us from engaging in a
business combination with a person who acquires at least 15% of our common stock for a period of three years from the date
such person acquired such common stock, unless Board or stockholder approval is obtained prior to the acquisition. These anti-
takeover provisions and other provisions under Delaware law could discourage, delay or prevent a transaction involving a
change in control of the Company, even if doing so would benefit our stockholders. These provisions could also discourage
proxy contests and make it more difficult for our stockholders to elect directors of their choosing and to cause us to take other
corporate actions our stockholders desire.
There can be no assurance that we will continue to pay dividends on our common stock or repurchase any of our common
stock under our share repurchase program.
We expect to continue to pay a cash dividend on our common stock. However, any determination to pay dividends in the future
will be at the discretion of our Board of Directors. Any determination to pay dividends on, or repurchase, shares of our common
stock in the future will depend upon our results of operations, financial condition, business prospects, capital requirements,
contractual restrictions (including in current or future agreements governing our indebtedness), restrictions imposed by
applicable law, tax considerations and other factors our Board of Directors deems relevant. There can be no assurance that we
will continue to pay a dividend at the current rate or at all or that we will continue to repurchase shares of our common stock. If
we do not pay dividends in the future, realization of a gain on your investment will depend entirely on the appreciation of the
price of our common stock, which may never occur.
We are a holding company and rely on dividends, distributions and other payments, advances and transfers of funds from
our subsidiaries to meet our obligations.
We are a holding company that does not conduct any business operations of our own. As a result, we are largely dependent
upon cash dividends and distributions and other transfers from our subsidiaries to meet our obligations. The agreements
governing the indebtedness of our subsidiaries impose restrictions on our subsidiaries’ ability to pay dividends or other
distributions to us. The deterioration of the earnings from, or other available assets of, our subsidiaries for any reason could also
limit or impair their ability to pay dividends or other distributions to us.
Item 1B. Unresolved Staff Comments
None.
20
Item 1C. Cybersecurity
We have a dedicated team of information security professionals who leads our enterprise-wide cyber security strategy, risk
management, cyber defense, software security, security monitoring and other related functions. This team is overseen by our
Chief Information Security Officer (“CISO”), who reports to our Chief Technology Officer (“CTO”). The CISO has extensive
background in that role at an enterprise level and has over 20 years of experience in the field of cybersecurity. Additionally, the
processes overseen by our global information security team are integrated with our enterprise risk management program,
including routine reporting on cyber risk through the different levels of the enterprise risk management governance structure
and alignment on risk management frameworks and processes.
Our information security management program is ISO 27001 certified, and we undergo routine audits by an independent,
certified accreditation body to maintain this certification. Our program is designed to guide our practices which are based on
relevant industry frameworks and laws. This program consists of policies, practices and procedures designed to manage
material risks from cybersecurity threats, including training requirements, threat monitoring and detection and threat
containment and risk assessments. Additionally, we leverage third-party firms to conduct routine external and internal
penetration testing to emulate the common tactics and techniques of cyber threat actors and have processes to address identified
vulnerabilities, although it may take time to mitigate or manage such vulnerabilities. We also have policies and procedures to
oversee and identify the cybersecurity risks associated with our use of third-party service providers for both internal use and
external use. These policies and procedures include onboarding risk assessments prior to engagement and, as appropriate based
on identified risk, may include cybersecurity-related contractual terms and periodic risk assessments throughout the life cycle of
the third-party relationship. Lastly, we maintain cybersecurity insurance coverage that we believe is appropriate for the size and
complexity of our business to cover certain costs related to cybersecurity incidents. We refine our cybersecurity program by
staying informed on security threats, leveraging third-party cybersecurity firms and investing in enhancements to our preventive
and defensive capabilities.
In addition to our policies and procedures to manage and identify cybersecurity risks, we have an incident response plan
designed to analyze, contain, remediate and communicate cybersecurity matters to help ensure a timely and robust response to
actual or attempted incidents. As of the date of this report, we are not aware of any risks from cybersecurity threats that have
materially affected or are reasonably likely to materially affect the Company, including our business strategy, results of
operations or financial condition. However, we cannot provide assurance that these threats will not result in such an impact in
the future. For more information regarding risks relating to information technology and cybersecurity, see “Item 1A. Risk
Factors.”
The Audit Committee is primarily responsible for overseeing our enterprise risk management process on behalf of the Board of
Directors, including cybersecurity risks. The CTO and CISO regularly provide reporting on cybersecurity matters to both senior
management and the Audit Committee and at least annually to the Board of Directors. This reporting includes updates on our
information security strategy, key cyber risks and threats and our progress towards protecting the Company from such risks and
threats, assessments of our cybersecurity program and emerging trends. Depending on the criticality of a cybersecurity incident,
certain matters are required to be reported promptly to the Board of Directors, as appropriate, in accordance with our incident
response plan.
Item 2. Properties
As of December 31, 2023, we owned or leased a total of 2.3 million square feet of space, primarily in the US, UK and Canada.
We own two properties: a 513,240 square foot distribution center in North Las Vegas, Nevada, and a combined office and a
442,400 square foot distribution center in Vernon Hills, Illinois. In addition, we conduct sales, services and administrative
activities in various locations primarily in the US, UK and Canada.
We believe our facilities are well maintained, suitable for our business and occupy sufficient space to meet our operating needs.
As part of our normal business, we regularly evaluate sales center performance and site suitability. Leases covering our
currently occupied leased properties expire at varying dates, all within the next 12 years.
We anticipate no difficulty in retaining occupancy through lease renewals, month-to-month occupancy or replacing the leased
properties with equivalent properties. We believe that suitable additional or substitute leased properties will be available as
required.
Item 3. Legal Proceedings
We are party to various legal proceedings that arise in the ordinary course of our business, which include commercial,
intellectual property, employment, tort and other litigation matters. For additional information regarding legal proceedings,
refer to Note 16 (Commitments and Contingencies) to the accompanying Consolidated Financial Statements.
21
Item 4. Mine Safety Disclosures
Not applicable.
22
PART II
Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity
Securities
Market Information
Our common stock has been listed on the Nasdaq Global Select Market since June 27, 2013 under the symbol “CDW.”
Holders
As of February 20, 2024, there were 4 holders of record of our common stock. The number of beneficial stockholders is
substantially greater than the number of holders of record because a portion of our common stock is held through brokerage
firms.
Dividends
On February 7, 2024, we announced that our Board of Directors declared a quarterly cash dividend on our common stock of
$0.62 per share. The dividend will be paid on March 12, 2024 to all stockholders of record as of the close of business on
February 26, 2024.
We expect to continue to pay quarterly cash dividends on our common stock in the future, but such payments remain at the
discretion of our Board of Directors and will depend upon our results of operations, financial condition, business prospects,
capital requirements, contractual restrictions (including in current or future agreements governing our indebtedness), restrictions
imposed by applicable law, tax considerations and other factors that our Board of Directors deems relevant. For additional
information on our cash resources and needs and restrictions on our ability to pay dividends, see “Item 7. Management’s
Discussion and Analysis of Financial Condition and Results of Operations—Liquidity and Capital Resources.”
Issuer Purchases of Equity Securities
Information relating to the Company’s purchases of its common stock during the three months ended December 31, 2023 is as
follows:
Period
Total Number of
Shares Purchased
(in millions)
Average Price Paid
per Share
Total Number of
Shares Purchased as
Part of a Publicly
Announced Plan or
Program
(in millions)
Maximum Dollar
Value of Shares that
May Yet be
Purchased Under the
Plan or Program
(1)
(in millions)
October 1 through October 31, 2023 0.1 $ 204.19 0.1 $ 369.6
November 1 through November 30, 2023 0.1 212.56 0.1 352.7
December 1 through December 31, 2023 0.0
219.02
0.0
337.6
Total 0.2 0.2
(1) The amounts presented in this column are the remaining total authorized value to be spent after each month’s repurchases.
On February 7, 2024, we announced that our Board of Directors authorized a $750 million increase to our share repurchase
program (which was incremental to the amount remaining under the $750 million authorization announced on February 8,
2023) under which we may repurchase shares of our common stock from time to time in privately negotiated transactions, open
market purchases or other transactions as permitted by securities laws and other legal requirements. The timing and amounts of
any purchases will be based on market conditions and other factors including but not limited to share price, regulatory
requirements and capital availability. The program does not require the purchase of any minimum dollar amount or number of
shares, and the program may be modified, suspended or discontinued at any time.
Cumulative Total Shareholder Return
The information contained in this Cumulative Total Shareholder Return section shall not be deemed to be “soliciting material”
or “filed” or incorporated by reference in future filings with the SEC, or subject to the liabilities of Section 18 of the Securities
Exchange Act of 1934, except to the extent that we specifically request that such information be treated as soliciting material or
incorporate it by reference into a document filed under the Securities Act of 1933 or the Securities Exchange Act of 1934.
The following graph compares the cumulative total shareholder return, calculated on a dividend reinvested basis, on $100
invested at the closing of the market on December 31, 2018 through and including the market close on December 31, 2023,
with the cumulative total return for the same time period of the same amount invested in the Standard & Poor’s 500 Stock
23
(“S&P 500”) Index, the S&P 500 Information Technology Index and a peer group index. Our peer group index for 2023
consists of the following companies: Accenture plc, Arrow Electronics, Inc., Avnet, Inc., Best Buy Company, Inc., CGI Group
Inc., Cognizant Technology Solutions Corporation, DXC Technology Company, Flex Ltd., Genuine Parts Company, Henry
Schein, Inc., Hewlett Packard Enterprise Company, Insight Enterprises, Inc., Jabil, Inc., LKQ Corporation, TD SYNNEX
Corporation, W.W. Grainger, Inc. and Wesco International, Inc. This peer group was selected based on a review of publicly
available information about these companies and our determination that they met one or more of the following criteria:
(i) similar size in terms of revenue and/or enterprise value (one-third to three times our revenue or enterprise value);
(ii) operates in a business-to-business distribution environment; (iii) members of the technology industry; (iv) similar customers
(i.e., business, government, healthcare, and education); (v) companies that provide services and/or solutions; (vi) similar
margins; (vii) comparable percentage of international sales; (viii) frequently identified as a peer by the other peer companies or
Institutional Shareholder Services Inc.; or (ix) identified by the Company as a competitor.
The cumulative total shareholder returns over the indicated period are based on historical data and should not be considered
indicative of future shareholder returns.
Cumulative Total Shareholder Return
CDW Corp S&P 500 S&P 500 Information Technology CDW Peers
12/31/18 12/31/19 12/31/20 12/31/21 12/31/22 12/31/23
$0
$100
$200
$300
$400
December 31,
2018
December 31,
2019
December 31,
2020
December 31,
2021
December 31,
2022
December 31,
2023
CDW Corp $ 100 $ 178 $ 167 $ 261 $ 231 $ 297
S&P 500 100 129 150 190 153 190
S&P 500 Information Technology 100 148 211 281 200 312
CDW Peers 100 132 152 215 169 213
Recent Sales of Unregistered Securities
None.
Item 6. [RESERVED]
24
Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations
Unless otherwise indicated or the context otherwise requires, as used in this “Management’s Discussion and Analysis of
Financial Condition and Results of Operations,” the terms “we,” “us,” “the Company,” “our,” “CDW” and similar terms
refer to CDW Corporation and its subsidiaries. “Management’s Discussion and Analysis of Financial Condition and Results of
Operations” should be read in conjunction with the Consolidated Financial Statements and the related notes included
elsewhere in this report. This discussion contains forward-looking statements that are subject to numerous risks and
uncertainties. Actual results may differ materially from those contained in any forward-looking statements. See “Forward-
Looking Statements” above.
Overview
CDW Corporation, a Fortune 500 company and member of the S&P 500 Index, is a leading multi-brand provider of information
technology (“IT”) solutions to small, medium and large business, government, education and healthcare customers in the US,
the UK and Canada. Our broad array of offerings ranges from discrete hardware and software products to integrated IT
solutions and services that include on-premise and cloud capabilities across hybrid infrastructure, digital experience and
security.
We are vendor, technology and consumption model unbiased, with a solutions portfolio including more than 100,000 products
and services from more than 1,000 leading and emerging brands. Our solutions are delivered in physical, virtual and cloud-
based environments through approximately 10,900 customer-facing coworkers, including sellers, highly-skilled technology
specialists and advanced service delivery engineers. We are a leading sales channel partner for many original equipment
manufacturers (“OEMs”), software publishers and cloud providers (collectively, our “vendor partners”), whose products we sell
or include in the solutions we offer. We provide our vendor partners with a cost-effective way to reach customers and deliver a
consistent brand experience through our established end-market coverage, technical expertise and extensive customer access.
We have three reportable segments: Corporate, Small Business and Public. Our Corporate segment primarily serves US private
sector business customers with more than 250 employees. Our Small Business segment primarily serves US private sector
business customers with up to 250 employees. Our Public segment is comprised of government agencies and education and
healthcare institutions in the US. We also have two other operating segments: CDW UK and CDW Canada, each of which do
not meet the reportable segment quantitative thresholds and, accordingly, are included in an all other category (“Other”).
We may sell all or only select products that our vendor partners offer. Each vendor partner agreement provides for specific
terms and conditions, which may include one or more of the following: product return privileges, price protection policies,
purchase discounts and vendor incentive programs, such as purchase or sales rebates and cooperative advertising
reimbursements. We also resell software for major software publishers. Our agreements with software publishers allow the end-
user customer to acquire software or licensed products and services. In addition to helping our customers determine the best
software solutions for their needs, we help them manage their software agreements, including warranties and renewals. A
significant portion of our advertising and marketing expenses are reimbursed through cooperative advertising programs with
our vendor partners. These programs are at the discretion of our vendor partners and are typically tied to sales or other
commitments to be met by us within a specified period of time.
For a discussion of results for the year ended December 31, 2022, see “Item 7. Management’s Discussion and Analysis of
Financial Condition and Results of Operations” of our Annual Report on Form 10-K for the year ended December 31, 2022,
filed with the Securities and Exchange Commission on February 24, 2023.
Trends and Key Factors Affecting our Financial Performance
We believe the following key factors may have a meaningful impact on our business performance, influencing our ability to
generate sales and achieve our targeted financial and operating results:
• General economic conditions are a key factor affecting our results as they can impact our customers’ willingness and
ability to spend on information technology. Macroeconomic uncertainty persists as a result of the current inflationary
environment, the corresponding increase in interest rates driven by monetary policy and lower economic growth rates
in the United States and other countries. The uncertainty in the current economic environment resulted in, and may
continue to result in, a delay, pause or reduction of investments in technology by our customers.
• Customers continue to balance priorities to focus on solutions that lead to business optimization, cost management and
security risk management and in many cases are reassessing the timing of IT refresh cycles and pausing or deferring
their IT spend. We have orchestrated solutions by leveraging netcomm products, security, software and hybrid and
cloud offerings to help customers achieve their objectives.
25
• Changes in spending policies, budget priorities and funding levels, including current and future stimulus packages, are
key factors influencing the purchasing levels of Government, Healthcare and Education customers. As the duration and
ongoing impact of current economic conditions remain uncertain, current and future budget priorities and funding
levels for Government, Healthcare and Education customers may be adversely affected, leading to lower IT spend.
• Technology trends drive customer purchasing behaviors in the market. Current technology trends are focused on
delivering greater flexibility and efficiency, as well as designing and managing IT securely. These trends are driving
customer adoption of solutions such as those delivered via cloud, software defined architectures and hybrid on-premise
and off-premise combinations, as well as the evolution of the IT consumption model to more “as a service” offerings,
including software as a service and infrastructure as a service, in addition to ongoing managed and professional service
arrangements. Technology trends are likely to change as customers prioritize the projects that produce the most
important outcomes for their business.
Key Business Metrics
We monitor a number of financial and non-financial measures and ratios on a regular basis in order to track the progress of our
business and make adjustments as necessary. We believe that the most important of these measures and ratios include average
daily sales, Gross profit, Net income, Operating income, Operating income margin, Non-GAAP operating income, Non-GAAP
operating income margin, Non-GAAP net income, Net sales on a constant currency basis, Net income per diluted share, Non-
GAAP net income per diluted share, Free cash flow, Adjusted free cash flow, Cash and cash equivalents, cash conversion cycle
and debt levels including available credit. These measures and ratios are closely monitored by management, so that actions can
be taken, as necessary, in order to achieve financial objectives.
In this section, we present Non-GAAP operating income, Non-GAAP operating income margin, Non-GAAP net income, Non-
GAAP net income per diluted share, Net sales on a constant currency basis, Free cash flow and Adjusted free cash flow, which
are non-GAAP financial measures.
We believe Non-GAAP operating income, Non-GAAP operating income margin, Non-GAAP net income, Non-GAAP net
income per diluted share and Net sales on a constant currency basis provide analysts, investors and management with helpful
information regarding the underlying operating performance of our business, as they remove the impact of items that
management believes are not reflective of underlying operating performance. Management uses these measures to evaluate
period-over-period performance as management believes they provide a more comparable measure of the underlying business.
We also present Free cash flow and Adjusted free cash flow as we believe these measures provide more information regarding
our liquidity and capital resources. Certain non-GAAP financial measures are also used to determine certain components of
performance-based compensation. For the definitions of Non-GAAP measures and reconciliations to the most directly
comparable US GAAP measure, see “Results of Operations - Non-GAAP Financial Measure Reconciliations.”
26
The results of certain key business metrics are as follows:
Year Ended December 31,
(dollars in millions, except per share amounts) 2023 2022
Net sales $ 21,376.0 $ 23,748.7
Gross profit 4,652.4 4,686.6
Operating income 1,680.9 1,735.2
Net income 1,104.3 1,114.5
Non-GAAP operating income 2,039.1 2,050.5
Non-GAAP net income 1,346.2 1,341.5
Net income per diluted share 8.10 8.13
Non-GAAP net income per diluted share 9.88 9.79
Average daily sales
(1)
84.2 93.5
Net debt
(2)
5,056.2 5,607.5
Cash conversion cycle (in days)
(3)
17 21
Cash provided by operating activities 1,598.7 1,335.9
Adjusted free cash flow
(4)
1,426.8 1,292.7
(1) There were 254 selling days for both the years ended December 31, 2023 and 2022. Average Daily Sales is defined as Net sales divided by the
number of selling days.
(2) Defined as Total debt minus Cash and cash equivalents.
(3) Defined as days of sales outstanding in Accounts receivable and certain receivables due from vendors plus days of supply in Merchandise inventory
minus days of purchases outstanding in Accounts payable and Accounts payable-inventory financing, based on a rolling three-month average.
(4) Defined as Cash flows provided by operating activities less capital expenditures, adjusted to include cash flows from financing activities that relate
to the purchase of inventory.
Results of Operations
Results of operations, in dollars and as a percentage of Net sales are as follows:
Year Ended December 31,
2023 2022
Dollars in
Millions
Percentage of
Net Sales
Dollars in
Millions
Percentage of
Net Sales
Net sales
$ 21,376.0 100.0 % $ 23,748.7 100.0 %
Cost of sales
16,723.6 78.2 19,062.1 80.3
Gross profit
4,652.4 21.8 4,686.6 19.7
Selling and administrative expenses
2,971.5 13.9 2,951.4 12.4
Operating income
1,680.9 7.9 1,735.2 7.3
Interest expense, net
(226.6) (1.1) (235.7) (1.0)
Other expense, net
(4.1) — (11.7) —
Income before income taxes
1,450.2 6.8 1,487.8 6.3
Income tax expense
(345.9) (1.6) (373.3) (1.6)
Net income
$ 1,104.3 5.2 % $ 1,114.5 4.7 %
Net sales
Net sales decreased $2,373 million, or 10.0%, to $21,376 million for the year ended December 31, 2023, compared to $23,749
million for the year ended December 31, 2022. The decline in Net sales occurred across all operating segments. Continued
economic uncertainty has led customers to focus their business priorities, resulting in a reduction or delay in their hardware
spend. For additional information, see the “Segment Results of Operations” below.
27
Gross profit
Gross profit decreased $34 million, or 0.7%, to $4,652 million for the year ended December 31, 2023, compared to $4,687
million for the year ended December 31, 2022. As a percentage of Net sales, Gross profit margin increased 210 basis points to
21.8% for the year ended December 31, 2023. The increase in Gross profit margin was primarily driven by a more favorable
contribution of netted down revenue, primarily software as a service, and higher product margin due to lower mix in notebooks
and increased margin rate across various categories.
Selling and administrative expenses
Selling and administrative expenses increased $20 million, or 0.7%, to $2,972 million for the year ended December 31, 2023,
compared to $2,951 million for the year ended December 31, 2022. The increase was driven by costs related to the reduction of
our workforce and real estate portfolio (collectively “workplace optimization”) and increased payroll expenses associated with
higher year-over-year average coworker count, partially offset by reduced discretionary expenses.
Operating income
Operating income decreased $54 million, or 3.1%, to $1,681 million for the year ended December 31, 2023, compared to
$1,735 million for the year ended December 31, 2022.
Interest expense, net
Interest expense, net includes interest expense and interest income. Interest expense, net decreased $9 million, or 3.9%, to $227
million for the year ended December 31, 2023, compared to $236 million for the year ended December 31, 2022. This decrease
is primarily due to lower debt levels and higher interest income earned on cash balances, partially offset by higher variable
interest rate on the senior unsecured term loan.
Income tax expense
Income tax expense was $346 million for the year ended December 31, 2023, compared to $373 million for the year ended
December 31, 2022. The effective income tax rate, expressed by calculating income tax expense as a percentage of Income
before income taxes, was 23.9% and 25.1% for 2023 and 2022, respectively.
The lower effective tax rate for the year ended December 31, 2023 as compared to the prior year was primarily attributable to
higher excess tax benefits on equity-based compensation.
Segment Results of Operations
Net sales by segment, in dollars and as a percentage of total Net sales, and the year-over-year dollar and percentage change in
Net sales are as follows:
Year Ended December 31,
2023 2022
(dollars in millions) Net Sales
Percentage
of Total
Net Sales Net Sales
Percentage
of Total
Net Sales
Dollar
Change
Percent
Change
(1)
Corporate
$ 8,960.8 41.9 % $ 10,350.1 43.6 % $ (1,389.3) (13.4) %
Small Business
1,556.0 7.3 1,938.9 8.2 (382.9) (19.7)
Public:
Government
2,669.1 12.5 2,574.3 10.8 94.8 3.7
Education
3,298.3 15.4 3,621.4 15.2 (323.1) (8.9)
Healthcare
2,338.3 10.9 2,355.6 9.9 (17.3) (0.7)
Total Public
8,305.7 38.8 8,551.3 35.9 (245.6) (2.9)
Other
2,553.5 12.0 2,908.4 12.3 (354.9) (12.2)
Total Net sales
$ 21,376.0 100.0 % $ 23,748.7 100.0 % $ (2,372.7) (10.0) %
(1) There were 254 selling days for both the years ended December 31, 2023 and 2022. Average daily sales is defined as Net sales divided by the
number of selling days.
28
Operating income by segment, in dollars and as a percentage of Net sales, and the year-over-year percentage change was as
follows:
Year Ended December 31,
2023 2022
(dollars in millions)
Operating
Income
Operating
Income Margin
Operating
Income
Operating
Income Margin
Percent Change
in Operating
Income
Segments:
(1)
Corporate
$ 846.8 9.5 % $ 931.7 9.0 % (9.1) %
Small Business
177.3 11.4 186.8 9.6 (5.1)
Public
735.0 8.8 681.7 8.0 7.8
Other
(2)
142.1 5.6 130.7 4.5 8.7
Headquarters
(3)
(220.3) nm* (195.7) nm* 12.6
Total Operating income
$ 1,680.9 7.9 % $ 1,735.2 7.3 % (3.1) %
*nm - Not meaningful
(1) Segment operating income includes the segment’s direct operating income, allocations for certain Headquarters’ costs, allocations for income and
expenses from logistics services, certain inventory adjustments and volume rebates and cooperative advertising from vendors.
(2) Includes the financial results for our other operating segments, CDW UK and CDW Canada, which do not meet the reportable segment quantitative
thresholds.
(3) Includes Headquarters’ function costs that are not allocated to the segments.
Corporate
Corporate segment Net sales for the year ended December 31, 2023 decreased $1,389 million, or 13.4%, compared to the year
ended December 31, 2022. This decrease in Net sales was across various hardware categories and services, partially offset by
increases in netcomm products.
Corporate segment Operating income was $847 million for the year ended December 31, 2023, a decrease of $85 million, or
9.1%, compared to $932 million for the year ended December 31, 2022. Corporate segment Operating income decreased
primarily due to lower Gross profit dollars and increased payroll expenses, partially offset by reduced discretionary spend.
Small Business
Small Business segment Net sales for the year ended December 31, 2023 decreased $383 million, or 19.7%, compared to the
year ended December 31, 2022. This decrease was across various categories primarily within notebooks/mobile devices.
Small Business segment Operating income was $177 million for the year ended December 31, 2023, a decrease of $10 million,
or 5.1%, compared to $187 million for the year ended December 31, 2022. Small Business segment Operating income
decreased primarily due to lower Gross profit dollars, partially offset by lower payroll expenses and reduced discretionary
spend.
Public
Public segment Net sales for the year ended December 31, 2023 decreased $246 million, or 2.9%, compared to the year ended
December 31, 2022. This decrease was across various categories, primarily notebooks/mobile devices and collaboration
hardware within Education, partially offset by netcomm products and software across all sales channels.
Public segment Operating income was $735 million for the year ended December 31, 2023, an increase of $53 million, or 7.8%,
compared to $682 million for the year ended December 31, 2022. Public segment Operating income increased primarily due to
lower payroll expenses, higher Gross profit dollars and reduced discretionary spend.
Other
Net sales in Other, which is comprised of results from our UK and Canadian operations, for the year ended December 31, 2023
decreased $355 million, or 12.2%, compared to the year ended December 31, 2022. This decrease was driven by various
hardware categories, primarily within notebooks/mobile devices, partially offset by an increase in netcomm products and
software related to both the Canadian and UK operations.
29
Other Operating income was $142 million for the year ended December 31, 2023, an increase of $11 million, or 8.7%,
compared to $131 million for the year ended December 31, 2022. Other Operating income increased primarily due to higher
Gross profit dollars related to the UK operations, partially offset by lower Gross profit dollars related to the Canadian
operations.
Non-GAAP Financial Measure Reconciliations
We have included reconciliations of Non-GAAP operating income, Non-GAAP operating income margin, Non-GAAP net
income, Non-GAAP net income per diluted share, Net sales on a constant currency basis, Free cash flow and Adjusted free cash
flow for the years ended December 31, 2023 and 2022 below.
Non-GAAP operating income excludes, among other things, charges related to the amortization of acquisition-related intangible
assets, equity-based compensation and the associated payroll taxes, acquisition and integration expenses, transformation
initiatives and workplace optimization. Non-GAAP operating income margin is defined as Non-GAAP operating income as a
percentage of Net sales. Non-GAAP net income excludes, among other things, charges related to acquisition-related intangible
asset amortization, equity-based compensation, acquisition and integration expenses, transformation initiatives, workplace
optimization and the associated tax effects of each. Net sales on a constant currency basis is defined as Net sales excluding the
impact of foreign currency translation on Net sales compared to the prior period. Free cash flow is defined as cash flows
provided by operating activities less capital expenditures. Adjusted free cash flow is defined as Free cash flow adjusted to
include certain cash flows from financing activities incurred in the normal course of operations or as capital expenditures.
Non-GAAP operating income, Non-GAAP operating income margin, Non-GAAP net income, Non-GAAP net income per
diluted share, Net sales on a constant currency basis, Free cash flow and Adjusted free cash flow are considered non-GAAP
financial measures. Generally, a non-GAAP financial measure is a numerical measure of a company’s performance or financial
condition that either excludes or includes amounts that are not normally included or excluded in the most directly comparable
measure calculated and presented in accordance with US GAAP. Non-GAAP measures used by management may differ from
similar measures used by other companies, even when similar terms are used to identify such measures.
We believe Non-GAAP operating income, Non-GAAP operating income margin, Non-GAAP net income, Non-GAAP net
income per diluted share and Net sales on a constant currency basis provide analysts, investors and management with useful
information regarding the underlying operating performance of our business, as they remove the impact of items that
management believes are not reflective of underlying operating performance. Management uses these measures to evaluate
period-over-period performance as management believes they provide a more comparable measure of the underlying business.
We also present Free cash flow and Adjusted free cash flow as we believe these measures provide more information regarding
our liquidity and capital resources. Certain non-GAAP financial measures are also used to determine certain components of
performance-based compensation.
Non-GAAP operating income and Non-GAAP operating income margin
Year Ended December 31,
(dollars in millions) 2023 % of Net Sales 2022 % of Net Sales % Change
Operating income, as reported $ 1,680.9 7.9 % $ 1,735.2 7.3 % (3.1) %
Amortization of intangibles
(1)
154.4 167.9
Equity-based compensation 93.7 91.1
Acquisition and integration expenses 30.0 48.3
Transformation initiatives
(2)
27.1 6.3
Workplace optimization
(3)
47.7 —
Other adjustments 5.3 1.7
Non-GAAP operating income $ 2,039.1 9.5 % $ 2,050.5 8.6 % (0.6) %
(1) Includes amortization expense for acquisition-related intangible assets, primarily customer relationships, customer contracts and trade names.
(2) Includes costs related to strategic transformation initiatives focused on optimizing various operations and systems.
(3) Includes costs related to the workforce reduction program and charges related to the reduction of our real estate lease portfolio.
30
Non-GAAP net income and Non-GAAP net income per diluted share
Year Ended December 31, 2023 Year Ended December 31, 2022
(dollars in millions)
Income
before
income
taxes
Income
tax
expense
(1)
Net
income
Income
before
income
taxes
Income
tax
expense
(1)
Net
income
Net
Income %
Change
US GAAP, as reported
$ 1,450.2 $ (345.9) $ 1,104.3 $ 1,487.8 $ (373.3) $ 1,114.5
(0.9) %
Amortization of intangibles
(2)
154.4 (40.2) 114.2 167.9 (44.6) 123.3
Equity-based compensation
93.7 (47.6) 46.1 91.1 (30.4) 60.7
Acquisition and integration expenses
30.0 (7.8) 22.2 48.3 (12.4) 35.9
Transformation initiatives
(3)
27.1 (7.1) 20.0 6.3 (1.6) 4.7
Workplace optimization
(4)
47.7 (12.4) 35.3 — — —
Net loss on extinguishment of long-term
debt
— — — 1.6 (0.4) 1.2
Other adjustments
5.3 (1.2) 4.1 1.7 (0.5) 1.2
Non-GAAP
$ 1,808.4 $ (462.2) $ 1,346.2 $ 1,804.7 $ (463.2) $ 1,341.5
0.4 %
Net income per diluted share, as reported
$ 8.10 $ 8.13
Non-GAAP net income per diluted share
$ 9.88 $ 9.79
Shares used in computing US GAAP and Non-
GAAP net income per diluted share
136.3 137.0
(1) Income tax on non-GAAP adjustments includes excess tax benefits associated with equity-based compensation.
(2) Includes amortization expense for acquisition-related intangible assets, primarily customer relationships, customer contracts and trade names.
(3) Includes cost related to strategic transformation initiatives focused on optimizing various operations and systems.
(4) Includes costs related to the workforce reduction program and charges related to the reduction of our real estate lease portfolio.
Net sales on a constant currency basis
Year Ended December 31,
(dollars in millions) 2023 2022 % Change
(1)
Net sales, as reported $ 21,376.0 $ 23,748.7
(10.0) %
Foreign currency translation
(2)
— (28.2)
Net sales, on a constant currency basis $ 21,376.0 $ 23,720.5
(9.9) %
(1) There were 254 selling days for both the years ended December 31, 2023 and 2022. Average daily sales is defined as Net sales divided by the
number of selling days.
(2) Represents the effect of translating Net sales for the year ended December 31, 2022 of CDW UK and CDW Canada at the average exchange rates
applicable in 2023.
Free cash flow and Adjusted free cash flow
Year Ended December 31,
(dollars in millions) 2023 2022
Net cash provided by operating activities $ 1,598.7 $ 1,335.9
Capital expenditures (148.2) (127.8)
Free cash flow 1,450.5 1,208.1
Net change in accounts payable - inventory financing (23.7) 84.6
Adjusted free cash flow
(1)
$ 1,426.8 $ 1,292.7
(1) Defined as Cash flows provided by operating activities less capital expenditures, adjusted to include cash flows from financing activities that relate
to the purchase of inventory.
31
Seasonality
While we have not historically experienced significant seasonality throughout the year, sales in our Corporate segment, which
primarily serves US private sector business customers with more than 250 employees, have historically been higher in the
fourth quarter than in other quarters due to customers spending their remaining technology budget dollars at the end of the year.
Additionally, sales in our Public segment have historically been higher in the third quarter than in other quarters primarily due
to the buying patterns of the federal government and education customers. Since 2020, we have experienced variability
compared to historic seasonality trends. Seasonality by channel is expected to continue to be different than historical
experience.
Liquidity and Capital Resources
Overview
We finance our operations and capital expenditures with cash from operations and borrowings under our revolving loan facility.
As of December 31, 2023, we had $1.2 billion of availability for borrowings under our revolving loan facility. Our liquidity and
borrowing plans are established to align with our financial and strategic planning processes and ensure we have the necessary
funding to meet our operating commitments, which primarily include the purchase of inventory, payroll and general expenses.
We also take into consideration our overall capital allocation strategy, which includes dividend payments, assessment of debt
levels, acquisitions and share repurchases. We believe we have adequate sources of liquidity and funding available for at least
the next year; however, there are a number of factors that may negatively impact our available sources of funds. The amount of
cash generated from operations will be dependent upon factors such as the successful execution of our business plan, general
economic conditions and working capital management.
Our material contractual obligations consist of debt and related interest payments and operating leases. See Note 9 (Debt) and
Note 11 (Leases) to the accompanying Consolidated Financial Statements for additional information regarding future maturities
of debt and operating leases.
Long-Term Debt and Financing Arrangements
During the year ended December 31, 2023, we prepaid $150 million on our senior unsecured term loan facility without penalty.
No additional mandatory payments are required on the remaining principal amount until its maturity date on December 1, 2026.
As of December 31, 2023, we had total unsecured indebtedness of $5.6 billion and we were in compliance with the covenants
under our credit agreements and indentures.
We may from time to time repurchase one or more series of our outstanding unsecured senior notes, depending on market
conditions, contractual commitments, our capital needs and other factors. Repurchases of our senior notes may be made by
open market or private transactions and may be pursuant to Rule 10b5-1 plans or otherwise.
For additional information regarding our debt and refinancing activities, see Note 9 (Debt) to the accompanying Consolidated
Financial Statements.
Inventory Financing Agreements
We have entered into agreements with certain financial intermediaries to facilitate the purchase of inventory from various
suppliers under certain terms and conditions. These amounts are classified separately as Accounts payable-inventory financing
on the Consolidated Balance Sheets. We do not incur any interest expense associated with these agreements as balances are
paid when they are due. For additional information, see Note 7 (Inventory Financing Agreements) to the accompanying
Consolidated Financial Statements.
Share Repurchase Program
During 2023, we repurchased 2.6 million shares of our common stock for $500 million under the previously announced share
repurchase program. For additional information about our share repurchase program, refer to Note 12 (Stockholders’ Equity) to
the accompanying Consolidated Financial Statements.
32
Dividends
A summary of 2023 dividend activity for our common stock is as follows:
Dividend Amount Declaration Date Record Date Payment Date
$ 0.590 February 7, 2023 February 24, 2023 March 10, 2023
0.590 May 3, 2023 May 25, 2023 June 13, 2023
0.590 August 2, 2023 August 25, 2023 September 12, 2023
0.620 November 1, 2023 November 24, 2023 December 12, 2023
$ 2.390
On February 7, 2024, we announced that our Board of Directors declared a quarterly cash dividend on our common stock of
$0.620 per share. The dividend will be paid on March 12, 2024 to all stockholders of record as of the close of business on
February 26, 2024.
The payment of any future dividends will be at the discretion of our Board of Directors and will depend upon our results of
operations, financial condition, business prospects, capital requirements, contractual restrictions (including in current or future
agreements governing our indebtedness), restrictions imposed by applicable law, tax considerations and other factors that our
Board of Directors deems relevant.
Cash Flows
Cash flows from operating, investing and financing activities are as follows:
Year Ended December 31,
(dollars in millions) 2023 2022
Net cash provided by (used in):
Operating Activities
$ 1,598.7 $ 1,335.9
Investing Activities
Capital expenditures
(148.2) (127.8)
Acquisitions of businesses, net of cash acquired
(76.4) (36.7)
Other
(5.0) —
Cash flows used in investing activities
(229.6) (164.5)
Financing Activities
Net change in accounts payable - inventory financing
(23.7) 84.6
Other cash flows from financing activities
(1,075.0) (1,186.7)
Cash flows used in financing activities
(1,098.7) (1,102.1)
Effect of exchange rate changes on cash and cash equivalents
3.1 (12.2)
Net increase in cash and cash equivalents
$ 273.5 $ 57.1
33
Operating Activities
Cash flows from operating activities are as follows:
Year Ended December 31,
(dollars in millions) 2023 2022 Change
Net income $ 1,104.3 $ 1,114.5 $ (10.2)
Adjustments for the impact of non-cash items
(1)
375.6 388.0 (12.4)
Net income adjusted for the impact of non-cash items 1,479.9 1,502.5 (22.6)
Changes in assets and liabilities:
Accounts receivable
(2)
(54.5) (34.8) (19.7)
Merchandise inventory
139.0 111.9 27.1
Accounts payable-trade
(3)
(55.4) (260.0) 204.6
Other
(4)
89.7 16.3 73.4
Net cash provided by operating activities $ 1,598.7 $ 1,335.9 $ 262.8
(1) Includes items such as depreciation and amortization, deferred income taxes, provision for credit losses and equity-based compensation expense.
(2) The change is primarily due to higher sales activity during the fourth quarter 2023, partially offset by collection performance.
(3) The change is primarily due to higher sales activity during the fourth quarter 2023 and timing of payments.
(4) The change is primarily due to lower contract assets and vendor receivables, partially offset by decreased accrued compensation and lower contract
liabilities in 2023.
In order to manage our working capital and operating cash needs, we monitor our cash conversion cycle, defined as days of
sales outstanding in accounts receivable plus days of supply in inventory minus days of purchases outstanding in accounts
payable, based on a rolling three-month average. Components of our cash conversion cycle are as follows:
December 31,
(in days) 2023 2022
Days of sales outstanding (DSO)
(1)
77 71
Days of supply in inventory (DIO)
(2)
13 17
Days of purchases outstanding (DPO)
(3)
(73) (67)
Cash conversion cycle
17 21
(1) Represents the rolling three-month average of the balance of Accounts receivable, net at the end of the period, divided by average daily Net sales for
the same three-month period. Also incorporates components of other miscellaneous receivables.
(2) Represents the rolling three-month average of the balance of Merchandise inventory at the end of the period divided by average daily Cost of sales
for the same three-month period.
(3) Represents the rolling three-month average of the combined balance of Accounts payable-trade, excluding cash overdrafts, and Accounts payable-
inventory financing at the end of the period divided by average daily Cost of sales for the same three-month period.
The cash conversion cycle decreased to 17 days at December 31, 2023, compared to 21 days at December 31, 2022. The overall
decrease was primarily driven by a reduction in DIO resulting from lower stocking positions. In addition, netted down revenue
has an unfavorable impact to DSO and a favorable impact to DPO as the corresponding receivables and payables reflect the
gross amounts due from customers and due to vendors while the corresponding sales and cost of sales are reflected on a net
basis within Net sales.
Investing Activities
Net cash used in investing activities increased $65 million in 2023 compared to 2022. This increase was primarily due to higher
acquisition activity in 2023 and increased capital expenditures.
Financing Activities
Net cash used in financing activities decreased $3 million in 2023 compared to 2022. The decrease was primarily driven by
lower repayments on long-term debt, partially offset by share repurchases in 2023 with no similar activity in 2022, decreased
activity within our inventory financing arrangements and increased dividend payments. For additional information regarding
the inventory financing and debt activities, see Note 7 (Inventory Financing Agreements) and Note 9 (Debt) to the
accompanying Consolidated Financial Statements.
34
Off-Balance Sheet Arrangements
We have no off-balance sheet arrangements that have or are reasonably likely to have a material current or future effect on our
financial condition, results of operations or liquidity.
Issuers and Guarantors of Debt Securities
Each series of our outstanding unsecured senior notes (the “Notes”) are issued by CDW LLC and CDW Finance Corporation
(the “Issuers”) and are guaranteed by CDW Corporation (“Parent”) and certain of CDW LLC’s direct and indirect, 100%
owned, domestic subsidiaries (the “Guarantor Subsidiaries” and, together with Parent, the “Guarantors”). All guarantees by
Parent and the Guarantors are joint and several, and full and unconditional; provided that guarantees by the Guarantor
Subsidiaries are subject to certain customary release provisions contained in the indentures governing the Notes.
The Notes and the related guarantees are the Issuers’ and the Guarantors’ senior unsecured obligations and are:
• structurally subordinated to all existing and future indebtedness and other liabilities of our non-guarantor subsidiaries
and
• rank equal in right of payment with all of the Issuers’ and the Guarantors’ existing and future unsecured senior debt.
The following tables set forth Balance Sheet information as of December 31, 2023 and December 31, 2022, and Statement of
Operations information for the years ended December 31, 2023 and 2022 for the accounts of the Issuers and the accounts of the
Guarantors (the “Obligor Group”). The financial information of the Obligor Group is presented on a combined basis and the
intercompany balances and transactions between the Obligor Group have been eliminated.
Balance Sheet Information
December 31,
(dollars in millions) 2023 2022
Current assets $ 5,770.0 $ 5,588.3
Goodwill 3,939.7 3,939.7
Other assets 1,978.4 2,032.6
Total Non-current assets 5,918.1 5,972.3
Current liabilities 4,975.4 4,369.3
Long-term debt 5,031.4 5,792.9
Other liabilities 697.7 641.9
Total Long-term liabilities 5,729.1 6,434.8
Statements of Operations Information
Year Ended December 31,
(dollars in millions) 2023 2022
Net sales $ 18,759.4 $ 20,741.8
Gross profit 4,106.4 4,156.6
Operating income 1,507.3 1,584.7
Net income 945.6 1,005.8
Commitments and Contingencies
The information set forth in Note 16 (Commitments and Contingencies) to the accompanying Consolidated Financial
Statements included in Part II, Item 8 of this report is incorporated herein by reference.
35
Critical Accounting Policies and Estimates
The preparation of the Consolidated Financial Statements in accordance with US GAAP requires management to make use of
certain estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses, as well as
related disclosure of contingent assets and liabilities in the Consolidated Financial Statements and accompanying notes. We
base our estimates on historical experience and on various other assumptions that we believe are reasonable under the
circumstances. Historically, we have not made significant changes to the methods for determining these estimates as our actual
results have not differed materially from our estimates. We do not believe it is reasonably likely that the estimates and related
assumptions will change materially in the foreseeable future; however, actual results could differ from those estimates under
different assumptions, judgments or conditions.
Critical accounting policies and estimates are those that are most important to the portrayal of our financial condition and
results of operations, and which require us to make our most difficult and subjective judgments, often as a result of the need to
make estimates of matters that are inherently uncertain. Based on this definition, we have identified the critical accounting
policies and estimates addressed below. For additional information related to significant accounting policies used in the
preparation of our Consolidated Financial Statements, see Note 1 (Description of Business and Summary of Significant
Accounting Policies) to the accompanying Consolidated Financial Statements included in Part II, Item 8 of this report.
Revenue Recognition
We sell some of our products and services as part of bundled contract arrangements containing multiple performance
obligations, which may include a combination of different products and services. Significant judgment may be required when
determining whether products and services are considered distinct performance obligations that should be accounted for
separately versus together.
For contracts consisting of multiple performance obligations, the total transaction price is allocated to each performance
obligation based upon its standalone selling price. Judgment is required to determine the standalone selling price for each
distinct performance obligation. For certain types of performance obligations, we use a combination of methods to estimate the
standalone selling price based on recent transactions. When evidence from recent transactions is not available to confirm that
the prices are representative of the standalone selling price, an expected cost plus margin approach is used.
Additional judgment is required in determining whether we are the principal, and report revenues on a gross basis, or agent, and
report revenues on a net basis. For each identified performance obligation in a transaction, we evaluate the facts and
circumstances present to determine whether or not we control the specified good or service prior to transfer to the customer.
This evaluation includes, but is not limited to, assessing indicators such as whether: (i) we are primarily responsible for
fulfilling the promise to provide the specified goods or service, (ii) we have inventory risk before the specified good or service
has been transferred to a customer and (iii) we have discretion in establishing the price for the specified good or service. When
the evaluation indicates we control the specified good or service prior to transfer to the customer, we are acting as a principal.
When the evaluation indicates we do not control the specified good or service prior transfer to the customer, we are acting as an
agent.
The nature of our contracts give rise to variable consideration, primarily in the form of volume rebates and sales returns and
allowances. We estimate variable consideration at the most likely amount to which we expect to be entitled. The estimates of
variable consideration and determination of whether to include estimated amounts in the transaction price are based on an
assessment of our anticipated performance and all information that is reasonably available.
We recognize revenue from performance obligations when, or as, the customer obtains control over the specified good or
service. That is, when the customer has the ability to direct the use of and obtain substantially all of the benefits from the good
or service. For the sale of hardware and software, this is generally upon delivery to the customer. As a result, we perform an
analysis to estimate the amount of Net sales in-transit at the end of the period and adjust revenue and the related costs to reflect
only what has been delivered to the customer. This analysis requires judgment whereby we perform an analysis of the estimated
number of days of sales in-transit to customers at the end of each reporting period based on a weighted-average analysis of
commercial delivery terms that include drop-shipment arrangements. Changes in delivery patterns may result in a different
number of business days estimated to make this adjustment. For the sale of professional services, we recognize the revenue over
time given that our customers simultaneously receive and consume the benefits from these services as they are performed.
Revenues from professional services are primarily recognized using an input method, which requires management to make
estimates regarding the amount of resources required for each engagement in order to satisfy the performance obligation.
36
Goodwill
Goodwill is allocated to reporting units expected to benefit from the business combination. Goodwill is subject to periodic
testing for impairment at the reporting unit level on an annual basis during the fourth quarter, or more frequently if events or
changes in circumstances indicate that the asset may be impaired. These events or circumstances could include a significant
change in the business climate, legal factors, operating performance indicators, competition or sale or disposition of a
significant portion of a reporting unit.
We may elect to utilize a qualitative assessment to determine whether it is more likely than not that the fair value of a reporting
unit is less than its carrying value. As part of our qualitative assessment, judgment is required in weighing the effect of various
positive and negative factors that may affect the fair value. We consider various factors, including the excess of fair value over
carrying value from the last quantitative test, macroeconomic conditions, industry and market considerations, the projected
financial performance and actual financial performance compared to prior year projected financial performance.
If we elect to bypass the qualitative assessment, or if indicators of impairment exist, a quantitative impairment test is performed.
As part of the quantitative assessment, application of the goodwill impairment test requires judgment, including the
identification of reporting units, assignment of assets and liabilities to reporting units and determination of the fair value of each
reporting unit. Fair value of a reporting unit is determined by using a weighted combination of an income approach and a
market approach, as this combination is considered the most indicative of our fair value in an orderly transaction between
market participants. This analysis requires significant judgments, including estimation of future cash flows, which is dependent
on internal forecasts, estimation of the long-term rate of growth for our business, estimation of the useful life over which cash
flows will occur, determination of our weighted average cost of capital, future market conditions and profitability of future
business strategies. The estimates used to calculate the fair value of a reporting unit change from year to year based on
operating results, market conditions and other factors. Changes in these estimates and assumptions could materially affect the
determination of fair value and goodwill impairment for each reporting unit. However, our past estimates of fair value would
not have indicated an impairment when revised to include subsequent years’ actual results.
We completed our annual impairment analysis during the fourth quarter of 2023. We performed a quantitative analysis for all
reporting units and determined that the fair values of each reporting unit substantially exceeded their carrying values and,
therefore, no impairment existed.
Business combinations
We allocate purchase price consideration to the assets acquired and liabilities assumed based on their fair values as of the
acquisition date. Determining the fair value of these assets and liabilities requires the use of significant estimates, particularly in
valuing acquired intangible assets and Goodwill.
Purchased intangible assets other than goodwill are initially recognized at fair value and amortized over their useful lives. We
determine the fair value of purchased intangible assets using an income approach on an individual asset basis. The fair value
measurements were primarily based on significant inputs that are not observable, which are categorized as a Level 3
measurement in the fair value hierarchy. The values assigned to consideration transferred, assets acquired and liabilities
assumed may be adjusted during the measurement period as new information arises that existed as of the acquisition date.
We use the multi-period excess earnings method to determine the fair value of customer relationships. This method identifies
the portion of revenue expected to be generated through repeat customers existing as of the valuation date and includes an
attrition rate to account for the loss of customers over time. Critical estimates utilized in valuing customer relationships include
estimated forecasted future revenue and EBITDA margin growth rates, customer attrition rates and market-participant discount
rates. The assumptions we apply in forecasting future revenue and customer attrition rates is based on analysis of historical data,
assessment of current and anticipated market conditions, estimated growth rates, and management plans.
Recent Accounting Pronouncements
The information set forth in Note 2 (Recent Accounting Pronouncements) to the accompanying Consolidated Financial
Statements included in Part II, Item 8 of this report is incorporated herein by reference.
Item 7A. Quantitative and Qualitative Disclosures of Market Risks
Interest Rate Risk
Our market risks relate primarily to changes in interest rates. The interest rates on borrowings under our senior unsecured
revolving loan facility and our senior unsecured term loan facility are floating and, therefore, are subject to fluctuations. We
manage our exposure to interest rate risk through the proportion of fixed-rate debt and variable-rate debt in our debt portfolio.
37
Additionally, from time to time, we may execute derivative instruments in order to manage the risk associated with changes in
interest rates on borrowings under our variable-rate debt facilities. For additional information on our financial instruments and
debt, see Note 8 (Financial Instruments) and Note 9 (Debt) to the accompanying Consolidated Financial Statements.
Foreign Currency Risk
We transact business in foreign currencies other than the US dollar, primarily the British pound and the Canadian dollar, which
exposes us to foreign currency exchange rate fluctuations. Revenue and expenses generated from our international operations
are generally denominated in the local currencies of the corresponding countries. The functional currency of our international
operating subsidiaries is the same as the corresponding local currency. Upon consolidation, as results of operations are
translated, operating results may differ from expectations. The direct effect of foreign currency fluctuations on our results of
operations has not been material as the majority of our results of operations are denominated in US dollars.
38
Item 8. Financial Statements and Supplementary Data
Index to Consolidated Financial Statements
Page
40
42
43
44
45
46
Report of Independent Registered Public Accounting Firm (PCAOB ID: 42)
Consolidated Balance Sheets as of December 31, 2023 and 2022
Consolidated Statements of Operations for the years ended December 31, 2023, 2022 and 2021
Consolidated Statements of Comprehensive Income for the years ended December 31, 2023, 2022 and 2021
Consolidated Statements of Cash Flows for the years ended December 31, 2023, 2022 and 2021
Consolidated Statements of Stockholders’ Equity for the years ended December 31, 2023, 2022 and 2021
Notes to Consolidated Financial Statements
47
39
Report of Independent Registered Public Accounting Firm
To the Stockholders and the Board of Directors of CDW Corporation
Opinion on the Financial Statements
We have audited the accompanying consolidated balance sheets of CDW Corporation and subsidiaries (the Company) as of
December 31, 2023 and 2022, the related consolidated statements of operations, comprehensive income, stockholders’ equity,
and cash flows for each of the three years in the period ended December 31, 2023, and the related notes (collectively referred to
as the “consolidated financial statements”). In our opinion, the consolidated financial statements present fairly, in all material
respects, the financial position of the Company at December 31, 2023 and 2022, and the results of its operations and its cash
flows for each of the three years in the period ended December 31, 2023, in conformity with U.S. generally accepted accounting
principles.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States)
(PCAOB), the Company’s internal control over financial reporting as of December 31, 2023, based on criteria established in
Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission
(2013 framework) and our report dated February 26, 2024, expressed an unqualified opinion thereon.
Basis for Opinion
These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on
the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are
required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable
rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the
audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to
error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial
statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included
examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included
evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall
presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.
Critical Audit Matters
The critical audit matter communicated below is a matter arising from the current period audit of the financial statements that
was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that
are material to the financial statements and (2) involved our especially challenging, subjective or complex judgments. The
communication of the critical audit matter does not alter in any way our opinion on the consolidated financial statements, taken
as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit
matter or on the account or disclosure to which it relates.
40
Revenue recognition – Professional Services
Description of
the Matter
As described in Note 1 to the consolidated financial statements, the Company provides professional
services, which include project managers and consultants recommending, designing and implementing
IT solutions. Revenue from professional services is recognized either on a time and materials basis or
proportionally as costs are incurred for fixed fee project work. Revenue is recognized on a gross basis
each month as work is performed and the Company transfers those services. For professional services
where revenue is recognized proportionally as costs are incurred, judgment is required in determining
the total expected costs for each project at inception and as the services are performed.
Auditing the Company’s service revenue contracts with customers where revenue is recognized
proportionally based on costs incurred for fixed fee project work was complex given the judgment
required in determining estimated total costs for projects and level of completion at a point in time.
How We
Addressed the
Matter in Our
Audit
We obtained an understanding, evaluated the design and tested the operating effectiveness of relevant
internal controls over the Company’s process relating to the determination of the total expected costs
for each project at inception and as the services are performed. For example, we evaluated the design
and tested the operating effectiveness of controls over management’s review of the assumptions and
data utilized to estimate costs to complete and the accumulation of actual costs incurred.
To test the estimated costs to complete for projects, our audit procedures included, among others,
obtaining an understanding of the contract with the customer and assessing management’s initial
estimated costs to complete. For example, for a sample of contracts, we performed inquiries of project
managers, tested costs incurred by comparing amounts recorded to source documents, and performed a
retrospective review of management’s initial cost estimate.
/s/ Ernst & Young LLP
We have served as the Company’s auditor since 2011.
Chicago, Illinois
February 26, 2024
41
CDW CORPORATION AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(dollars and shares in millions, except per share amounts)
December 31,
2023 2022
Assets
Current assets:
Cash and cash equivalents
$ 588.7 $ 315.2
Accounts receivable, net of allowance for credit losses of $28.8 and $25.7, respectively
4,567.5 4,461.3
Merchandise inventory
668.1 800.2
Miscellaneous receivables
470.5 489.1
Prepaid expenses and other
410.2 498.2
Total current assets
6,705.0 6,564.0
Operating lease right-of-use assets
128.8 149.2
Property and equipment, net
195.5 188.8
Goodwill
4,413.4 4,342.7
Other intangible assets, net
1,369.7 1,490.7
Other assets
472.2 396.1
Total Assets
$ 13,284.6 $ 13,131.5
Liabilities and Stockholders’ Equity
Current liabilities:
Accounts payable-trade
$ 2,881.0 $ 2,821.3
Accounts payable-inventory financing
430.9 519.0
Current maturities of long-term debt
613.1 56.3
Contract liabilities
487.4 485.5
Accrued expenses and other current liabilities:
Compensation
303.0 377.8
Advertising
119.9 130.5
Sales and income taxes
52.4 73.5
Other
554.3 483.2
Total current liabilities
5,442.0 4,947.1
Long-term liabilities:
Debt
5,031.8 5,866.4
Deferred income taxes
171.4 203.4
Operating lease liabilities
164.0 175.2
Other liabilities
432.9 336.1
Total long-term liabilities
5,800.1 6,581.1
Commitments and contingencies (Note 16)
Stockholders’ equity:
Preferred stock, $0.01 par value, 100.0 shares authorized; no shares issued or outstanding for
both periods
— —
Common stock, $0.01 par value, 1,000.0 shares authorized; 134.1 and 135.5 shares
outstanding, respectively
1.3 1.4
Paid-in capital
3,691.3 3,518.1
Accumulated deficit
(1,525.5) (1,763.8)
Accumulated other comprehensive loss
(124.6) (152.4)
Total stockholders’ equity
2,042.5 1,603.3
Total Liabilities and Stockholders’ Equity
$ 13,284.6 $ 13,131.5
The accompanying notes are an integral part of the Consolidated Financial Statements.
42
CDW CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(dollars and shares in millions, except per share amounts)
Year Ended December 31,
2023 2022 2021
Net sales
$ 21,376.0 $ 23,748.7 $ 20,820.8
Cost of sales
16,723.6 19,062.1 17,252.3
Gross profit
4,652.4 4,686.6 3,568.5
Selling and administrative expenses
2,971.5 2,951.4 2,149.5
Operating income
1,680.9 1,735.2 1,419.0
Interest expense, net
(226.6) (235.7) (150.9)
Other (expense) income, net
(4.1) (11.7) 29.7
Income before income taxes
1,450.2 1,487.8 1,297.8
Income tax expense
(345.9) (373.3) (309.2)
Net income
$ 1,104.3 $ 1,114.5 $ 988.6
Net income per common share:
Basic
$ 8.20 $ 8.24 $ 7.14
Diluted
$ 8.10 $ 8.13 $ 7.04
Weighted-average common shares outstanding:
Basic
134.6 135.2 138.5
Diluted
136.3 137.0 140.5
The accompanying notes are an integral part of the Consolidated Financial Statements.
43
CDW CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(dollars in millions)
Year Ended December 31,
2023 2022 2021
Net income
$ 1,104.3 $ 1,114.5 $ 988.6
Other comprehensive income (loss):
Unrealized loss from cash flow hedge, net of tax
(1.9) (0.1) —
Reclassification of cash flow hedge to net income, net of tax
— 3.6 2.5
Foreign currency translation, net of tax
29.7 (61.5) (1.1)
Other comprehensive income (loss)
27.8 (58.0) 1.4
Comprehensive income
$ 1,132.1 $ 1,056.5 $ 990.0
The accompanying notes are an integral part of the Consolidated Financial Statements.
44
CDW CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(dollars in millions)
Year Ended December 31,
2023 2022 2021
Cash flows from operating activities:
Net income
$ 1,104.3 $ 1,114.5 $ 988.6
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization
270.7 290.6 191.2
Equity-based compensation expense
93.7 91.1 72.6
Deferred income taxes
(32.7) (18.2) (6.7)
Provision for credit losses
14.9 8.3 (5.4)
Other
29.0 16.2 (24.1)
Changes in assets and liabilities:
Accounts receivable
(54.5) (34.8) (616.8)
Merchandise inventory
139.0 111.9 (151.0)
Other assets
183.3 (208.9) (134.8)
Accounts payable-trade
(55.4) (260.0) 374.5
Other liabilities
(93.6) 225.2 96.5
Net cash provided by operating activities
1,598.7 1,335.9 784.6
Cash flows from investing activities:
Capital expenditures
(148.2) (127.8) (100.0)
Acquisitions of businesses, net of cash acquired
(76.4) (36.7) (2,705.6)
Proceeds from the sale of equity method investment
— — 36.0
Other
(5.0) — —
Net cash (used in) investing activities
(229.6) (164.5) (2,769.6)
Cash flows from financing activities:
Proceeds from borrowings under revolving credit facilities
207.6 2,301.4 1,619.7
Repayments of borrowings under revolving credit facilities
(282.0) (2,531.2) (1,300.5)
Proceeds from issuance of long-term debt
— — 3,917.5
Repayments of debt
(150.0) (635.5) (11.2)
Repayments of receivable financing liability
(61.1) (68.8) (15.8)
Payments to extinguish debt
— — (1,469.2)
Payments of debt financing fees
— — (38.1)
Net change in accounts payable-inventory financing
(23.7) 84.6 (161.8)
Financing payments for revenue generating assets
— — (46.1)
Repurchases of common stock
(500.0) — (1,500.4)
Proceeds from stock option exercises
49.3 30.2 69.9
Payment of incentive compensation plan withholding taxes
(40.0) (23.1) (28.5)
Dividend payments
(321.5) (282.6) (234.8)
Other
22.7 22.9 32.1
Net cash (used in) provided by financing activities
(1,098.7) (1,102.1) 832.8
Effect of exchange rate changes on cash and cash equivalents
3.1 (12.2) 0.1
Net increase (decrease) in cash and cash equivalents
273.5 57.1 (1,152.1)
Cash and cash equivalents – beginning of period
315.2 258.1 1,410.2
Cash and cash equivalents – end of period
$ 588.7 $ 315.2 $ 258.1
Supplementary disclosure of cash flow information:
Interest paid
$ (233.2) $ (224.3) $ (134.3)
Income taxes paid, net
$ (401.4) $ (362.2) $ (351.0)
The accompanying notes are an integral part of the Consolidated Financial Statements.
45
CDW CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(dollars and shares in millions)
Common Stock
Shares Amount
Paid-in
Capital
Accumulated
Deficit
Accumulated
Other
Comprehensive Loss
Total
Stockholders’
Equity
Balance as of December 31, 2020 141.9 $ 1.4 $ 3,204.9 $ (1,813.4) $ (95.8) $ 1,297.1
Net income — — — 988.6 — 988.6
Equity-based compensation expense — — 72.6 — — 72.6
Stock option exercises 1.5 — 69.9 — — 69.9
Coworker Stock Purchase Plan 0.1 — 20.6 — — 20.6
Repurchases of common stock (8.7) (0.1) — (1,500.3) — (1,500.4)
Dividend payments ($1.700 per share) — — 1.5 (236.3) — (234.8)
Incentive compensation plan stock withheld for taxes — — — (28.5) — (28.5)
Reclassification of cash flow hedge to net income
— — — — 2.5 2.5
Foreign currency translation — — — — (1.1) (1.1)
Adoption of Income Tax ASU 2019-12 — — —
19.2 —
19.2
Balance as of December 31, 2021 134.8 1.3 3,369.5 (2,570.7) (94.4) 705.7
Net income — — — 1,114.5 — 1,114.5
Equity-based compensation expense — — 91.1 — — 91.1
Stock option exercises 0.5 0.1 30.1 — — 30.2
Coworker Stock Purchase Plan 0.2 — 25.5 — — 25.5
Dividend payments ($2.090 per share) — — 1.9 (284.5) — (282.6)
Incentive compensation plan stock withheld for taxes — — — (23.1) — (23.1)
Unrealized loss from hedge accounting — — — — (0.1) (0.1)
Reclassification of cash flow hedge to net income
— — — — 3.6 3.6
Foreign currency translation — — — — (61.5) (61.5)
Balance as of December 31, 2022 135.5 1.4 3,518.1 (1,763.8) (152.4) 1,603.3
Net income — — — 1,104.3 — 1,104.3
Equity-based compensation expense — — 93.7 — — 93.7
Stock option exercises 1.0 — 49.3 — — 49.3
Coworker Stock Purchase Plan 0.2 — 28.2 — — 28.2
Repurchases of common stock (2.6) (0.1) — (499.9) — (500.0)
Dividend payments ($2.390 per share) — — 2.0 (323.5) — (321.5)
Incentive compensation plan stock withheld for taxes — — — (40.0) — (40.0)
Unrealized loss on cash flow hedge — — — — (1.9) (1.9)
Foreign currency translation and other — — — (2.6) 29.7 27.1
Balance as of December 31, 2023 134.1 $ 1.3 $ 3,691.3 $ (1,525.5) $ (124.6) $ 2,042.5
The accompanying notes are an integral part of the Consolidated Financial Statements.
46
1. Description of Business and Summary of Significant Accounting Policies
Description of Business
CDW Corporation (“Parent”), a Fortune 500 company and member of the S&P 500 Index, is a leading multi-brand
provider of information technology (“IT”) solutions to small, medium and large business, government, education and
healthcare customers in the United States (“US”), the United Kingdom (“UK”) and Canada. The Company’s broad
array of offerings ranges from discrete hardware and software products to integrated IT solutions and services that
include on-premise and cloud capabilities across hybrid infrastructure, digital experience and security.
Throughout this report, the terms “the Company” and “CDW” refer to Parent and its 100% owned subsidiaries.
Parent has two 100% owned subsidiaries, CDW LLC and CDW Finance Corporation. CDW LLC is an Illinois limited
liability company that, together with its 100% owned subsidiaries, holds all material assets and conducts all business
activities and operations of the Company. CDW Finance Corporation is a Delaware corporation formed for the sole
purpose of acting as co-issuer of certain debt obligations and does not hold any material assets or engage in any
business activities or operations.
Significant Accounting Policies
Basis of Presentation
The Consolidated Financial Statements have been prepared in conformity with accounting principles generally
accepted in the United States of America (“US GAAP”) and the rules and regulations of the US Securities and
Exchange Commission (“SEC”). The Company’s Consolidated Financial Statements are based on a fiscal year ended
December 31.
On December 1, 2021, the Company completed its acquisition of all issued and outstanding equity interests in Granite
Parent, Inc., the parent company of Sirius Computer Solutions, Inc. (“Sirius”), a leading provider of secure, mission-
critical technology-based solutions and one of the largest IT solutions integrators in the US. The Company included
the financial results of Sirius in its Consolidated Financial Statements from the date of the acquisition. For additional
information on the acquisition of Sirius, see Note 3 (Acquisitions).
Principles of Consolidation
The Consolidated Financial Statements include the accounts of Parent and its 100% owned subsidiaries. All
intercompany transactions and accounts are eliminated in consolidation.
Use of Estimates
The preparation of the Consolidated Financial Statements in accordance with US GAAP requires management to make
certain estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent
assets and liabilities as of the date of the Consolidated Financial Statements and the reported amounts of revenue and
expenses during the reported periods. The Company bases its estimates on historical experience and on various other
assumptions that management believes are reasonable under the circumstances, the results of which form the basis for
making judgments about carrying values of assets and liabilities that are not readily apparent from other sources.
Actual results and outcomes could differ from those estimates.
Business Combinations
The Company accounts for business combinations using the acquisition method of accounting, which allocates the fair
value of the purchase consideration to the tangible and intangible assets acquired and liabilities assumed based on their
estimated fair values. The excess of the purchase consideration over the fair values of these identifiable assets and
liabilities is recorded as goodwill. When determining the fair values of assets acquired and liabilities assumed,
management makes significant estimates and assumptions. The Company may utilize third-party valuation specialists
to assist the Company in the allocation. Initial purchase price allocations are subject to revision within the
measurement period, not to exceed one year from the date of acquisition. Acquisition-related expenses and transaction
costs associated with business combinations are expensed as incurred.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
47
Cash and Cash Equivalents
Cash and cash equivalents include deposits in banks and short-term (original maturities of three months or less at the
time of purchase), highly liquid investments that are readily convertible to known amounts of cash and are so near
maturity that there is insignificant risk of changes in value due to interest rate changes.
Accounts Receivable
The timing of revenue recognition may differ from the time of billing to customers. Accounts receivable presented on
the Consolidated Balance Sheets represent an unconditional right to consideration, which includes unbilled
receivables. Unbilled receivables represent revenues that are not currently billable where payment is unconditional and
solely subject to the passage of time. These items are expected to be billed and collected in the normal course of
business. Accounts receivable that are billed are recorded at the invoiced amount and include the taxes to be collected
from the customer as part of the sale. Such billed amounts typically do not bear interest. The balance of the Company’s
accounts receivable is classified as current for amounts expected to be collected within 12 months and noncurrent for
amounts to be collected beyond 12 months.
The Company occasionally may transfer certain accounts receivable, without recourse, to third-party financial
companies as a method to accelerate cash collections and reduce the Company’s credit exposure. Under these
agreements, the Company may transfer certain accounts receivable in exchange for cash less a discount, as defined by
the agreements. The Company’s ability to sell receivables is dependent on the financial institutions’ willingness to
purchase such receivables. In addition, certain of these agreements also require that the Company continue to service,
administer and collect the sold accounts receivable. Such transfers are recognized as a sale and the related accounts
receivable is derecognized from the Consolidated Balance Sheet upon receipt of the third-party financing company’s
payment.
The Company estimates an allowance for credit losses related to accounts receivable for future expected credit losses
by using relevant information such as historical information, current conditions, and reasonable and supportable
forecasts. The allowance is measured on a pool basis when similar risk characteristics exist, and a loss-rate for each
pool is determined using historical credit loss experience as the basis for the estimation of expected credit losses.
Adjustments to historical loss information are made for differences in current conditions as well as changes in
forecasted macroeconomic conditions, such as changes in the unemployment rate or gross domestic product growth
rate. The Company has typically observed a higher loss-rate experience with customers in pools associated with the
Company’s Corporate and Small Business segments, as compared to the pools associated with the Public segment.
For additional information on the Company’s accounts receivables, see Note 4 (Accounts Receivable and Contract
Balances).
Merchandise Inventory
Inventory is valued at the lower of cost and net realizable value. Cost is determined using a weighted-average cost
method. Price protection is recorded when earned as a reduction to the cost of inventory. The Company decreases the
value of inventory for estimated obsolescence equal to the difference between the cost of inventory and the net
realizable value, based upon an aging analysis of the inventory on hand, specifically known inventory-related risks and
assumptions about future demand and market conditions.
Miscellaneous Receivables
Miscellaneous receivables primarily consist of amounts due from vendors. The Company receives incentives from
vendors related to cooperative advertising, volume rebates, bid programs, price protection and other programs. These
incentives generally relate to written vendor agreements with specified performance requirements and are generally
recorded as adjustments to Cost of sales or Merchandise inventory, depending on the nature of the incentive. Funds
received from vendors related to the reimbursement of specific, incremental and identifiable costs incurred by the
Company are recorded as reduction of such costs, which may be within Selling and administrative expenses.
Property and Equipment
Property and equipment are stated at cost, less accumulated depreciation. The Company calculates depreciation
expense using the straight-line method over the estimated useful lives of the assets. For revenue generating assets, the
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
48
Company calculates depreciation expense using the straight-line method to the estimated residual value over the
estimated useful life of the assets. Property and equipment are reviewed for impairment when events or changes in
circumstances indicate that the carrying amount may not be recoverable. Determination of recoverability is based on
an estimate of undiscounted future cash flows resulting from the use of the asset and its eventual disposition. If the
carrying amount of an asset exceeds its estimated future undiscounted cash flows, an impairment loss is recorded for
the excess of the asset’s carrying amount over its fair value. Leasehold improvements are amortized over the shorter of
their estimated useful lives or the remaining lease term. Expenditures for major renewals and improvements that
extend the useful life of property and equipment are capitalized. Expenditures for maintenance and repairs are charged
to expense as incurred.
Leases
The Company enters into operating lease contracts, as assessed at contract inception, primarily for real estate, data
centers and equipment. On the lease commencement date, the Company records operating lease liabilities based on the
present value of the future lease payments. In determining the present value of future lease payments, the Company
uses its incremental borrowing rate based on the information available at the commencement date. For real estate and
data center contracts, the Company accounts for the lease and non-lease components as a single lease component. For
certain equipment leases, the Company applies a portfolio approach to account for the right-of-use asset and operating
lease liability. In assessing the lease term, the Company includes options to renew only when it is reasonably certain
that it will be exercised, a determination which is at the sole discretion of the Company. For equipment leases used in
revenue generating activities with an initial term of 12 months or less, the Company records a right-of-use asset and
lease liability. For all remaining leases with an initial term of 12 months or less, the Company has elected to not record
a right-of-use asset and lease liability. The Company records lease expense on a straight-line basis over the lease term
beginning on the commencement date.
Goodwill
The Company performs an evaluation of goodwill at the reporting unit level, utilizing either a qualitative or
quantitative impairment test. A qualitative assessment is performed at least on an annual basis to determine whether it
is more likely than not that the fair value of a reporting unit is less than its carrying value. The Company performs a
quantitative impairment test for each reporting unit every three years, or more frequently if circumstances indicate a
potential impairment. The annual test for impairment is conducted during the fourth quarter. The Company’s reporting
units included in the assessment of potential goodwill impairment are the same as its operating segments.
Under a qualitative assessment, the most recent quantitative assessment is used to determine if it is more likely than
not that the reporting unit’s goodwill is impaired. As part of this qualitative assessment, the Company assesses relevant
events and circumstances including macroeconomic conditions, industry and market conditions, cost factors, overall
financial performance, changes in share price and entity-specific events to determine if there is an indication of
impairment.
Under a quantitative assessment, goodwill impairment is identified by comparing the fair value of a reporting unit to
its carrying amount, including goodwill. If the carrying amount of a reporting unit exceeds its fair value, goodwill is
considered impaired and an impairment charge is recognized in an amount equal to that excess, not to exceed the
carrying amount of goodwill. Fair value of a reporting unit is determined by using a weighted combination of an
income approach and a market approach, as this combination is considered the most indicative of the Company’s fair
value in an orderly transaction between market participants.
Under the income approach, the Company determines fair value based on estimated future cash flows of a reporting
unit, discounted by an estimated weighted-average cost of capital, which reflects the overall level of inherent risk of a
reporting unit and the rate of return an outside investor would expect to earn. The estimated future cash flows of each
reporting unit are based on internally generated forecasts for the remainder of the respective reporting period and the
next five years.
Under the market approach, the Company utilizes valuation multiples derived from publicly available information for
guideline companies to provide an indication of how much a knowledgeable investor in the marketplace would be
willing to pay for a company. The valuation multiples are applied to the reporting units.
Determining the fair value of a reporting unit is judgmental in nature and requires the use of significant estimates and
assumptions, including Net sales growth rates, gross profit margins, operating margins, discount rates and future
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
49
market conditions, among others. Any changes in the judgments, estimates or assumptions used could produce
significantly different results.
Intangible Assets
Intangible assets with determinable lives are amortized on a straight-line basis over their respective estimated useful
lives. Intangible assets include customer relationships, trade name and internally developed software. For internally
developed software, the Company capitalizes external costs and directly attributable internal costs to acquire or create
internal use software which are incurred during the application development stage. These costs relate to activities such
as configuration, coding, testing and installation. Costs related to post-implementation activities such as training and
maintenance are expensed as incurred. Once the software is substantially complete and ready for its intended use,
capitalized development costs are amortized straight-line over the estimated useful life of the software.
Intangible assets are reviewed for impairment when events or changes in circumstances indicate that the carrying
amount of such assets may not be recoverable. Determination of recoverability is based on an estimate of undiscounted
future cash flows resulting from the use of the asset and its eventual disposition. If the carrying amount of an asset
exceeds its estimated future undiscounted cash flows, an impairment loss is recorded for the excess of the asset’s
carrying amount over its fair value. In addition, each quarter, the Company evaluates whether events and
circumstances warrant a revision to the remaining estimated useful life of each of these intangible assets. If the
Company were to determine that a change to the remaining estimated useful life of an intangible asset was necessary,
then the remaining carrying amount of the intangible asset would be amortized prospectively over that revised
remaining useful life.
Cloud Computing Arrangements
The Company enters into certain cloud-based software hosting arrangements for internal use that are accounted for as
service contracts. Costs incurred in implementing a cloud computing arrangement are deferred during the application
development stage and presented within Prepaid expenses and other on the Consolidated Balance Sheets. Once a cloud
computing arrangement is ready for its intended use, the implementation costs are amortized on a straight-line basis
over the fixed term of the hosting arrangement plus any reasonably certain renewal periods.
Deferred Financing Costs
Deferred financing costs, such as underwriting, financial advisory, professional fees and other similar fees are
capitalized and recognized in Interest expense, net over the estimated life of the related debt instrument using the
effective interest method or straight-line method, as applicable. The Company classifies deferred financing costs as a
direct deduction from the carrying value of the Long-term debt liability on the Consolidated Balance Sheets, except for
deferred financing costs associated with revolving credit facilities which are presented as an asset, within Other assets
on the Consolidated Balance Sheets.
Fair Value Measurements
Fair value is defined under US GAAP as the price that would be received to sell an asset or paid to transfer a liability
in an orderly transaction between market participants at the measurement date. A fair value hierarchy has been
established for valuation inputs to prioritize the inputs into three levels based on the extent to which inputs used in
measuring fair value are observable in the market. Each fair value measurement is reported in one of the three levels
which is determined by the lowest level input that is significant to the fair value measurement in its entirety. These
levels are:
Level 1 – observable inputs such as quoted prices for identical instruments traded in active markets.
Level 2 – inputs are based on quoted prices for similar instruments in active markets, quoted prices for identical or
similar instruments in markets that are not active and model-based valuation techniques for which all significant
assumptions are observable in the market or can be corroborated by observable market data for substantially the full
term of the assets or liabilities.
Level 3 – inputs are generally unobservable and typically reflect management’s estimates of assumptions that market
participants would use in pricing the asset or liability. The fair values are therefore determined using model-based
techniques that include option pricing models, discounted cash flow models and similar techniques.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
50
Revenue Recognition
The Company is a primary distribution channel for a large group of vendors and suppliers, including original
equipment manufacturers (“OEMs”), software publishers and wholesale distributors. The Company may sell hardware,
software and services on standalone basis or as a bundled solution arrangement. For additional information on the
disaggregation of Net sales by major category, see Note 17 (Segment Information).
The Company accounts for a contract when it has approval and commitment from both parties, the rights of the parties
are identified, payment terms are established, the contract has commercial substance and collectability of consideration
is probable. The Company evaluates the following indicators amongst others when determining whether it is acting as
a principal in the transaction and recording revenue on a gross basis: (i) the Company is primarily responsible for
fulfilling the promise to provide the specified product or service, (ii) the Company has inventory risk before the
specified product or service has been transferred to a customer or after transfer of control to the customer and (iii) the
Company has discretion in establishing the price for the specified product or service. If the terms of a transaction do
not indicate the Company is acting as a principal in the transaction, then the Company is acting as an agent in the
transaction and the associated revenues are recognized on a net basis.
For performance obligations whereby the Company is acting as a principal, revenue is recognized when, or as, the
customer obtains control of the specified product or service. The Company recognizes revenue in transactions for
which it is acting as an agent once it has arranged for the third party to provide the product or service. Depending on
the nature of the arrangement, this may occur at the time the Company executes the contract with the third party or at
the time it invoices the customer.
Revenue Recognition for Hardware
Revenues from the sale of hardware are recognized on a gross basis as the Company is acting as a principal in these
transactions, with the selling price to the customer recorded as Net sales and the acquisition cost of the product
recorded as Cost of sales. The Company recognizes revenue from these transactions when control has passed to the
customer, which is usually upon delivery of the product to the customer, which typically is based on the shipping
terms in the contract with the customer. The Company may leverage drop-shipment arrangements with many of its
vendors and suppliers to deliver hardware to its customers without having to physically hold the inventory at its
warehouses. The Company is the principal in the transaction and recognizes revenue for drop-shipment arrangements
on a gross basis.
In some instances, the customer agrees to buy the hardware from the Company but requests delivery at a later date,
commonly known as bill-and-hold arrangements. For these transactions, the Company deems that control passes to the
customer when the hardware is ready for delivery. The Company views hardware as ready for delivery when: (i) the
customer has a signed agreement, (ii) significant risk and rewards have transferred to the customer, (iii) the customer
has the ability to direct the use of the hardware, (iv) the hardware has been set aside specifically for the customer and
cannot be redirected to another customer and (v) as applicable, the configuration services have been completed when
ordered with the hardware.
The Company’s vendor partners may provide warranties on the hardware the Company sells. These manufacturer
warranties are assurance-type warranties and are not considered separate performance obligations. The warranties are
not sold separately and only provide assurance that the hardware will conform with the manufacturer’s specifications.
In some transactions, the vendor partner will provide the customer with an extended warranty. These extended
warranties are sold separately and provide the customer with a service in addition to assurance that the product will
function as expected. The Company considers these warranties to be separate performance obligations from the
underlying product. For additional information regarding the accounting for extended warranties, see “Revenue
Recognition for Services” below.
Revenue Recognition for Software
Revenues from the sale of software include perpetual licenses, term licenses, software assurance and cloud computing
solutions. Depending on the nature of the software, the Company may be acting as a principal or an agent.
For perpetual licenses and term licenses, the software is recognized as a single performance obligation on a gross basis
as the Company is acting as a principal in these transactions at the point the software is delivered to the customer (i.e.,
via electronic delivery of keys). Generally, these licenses are sold with accompanying third-party delivered software
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
51
assurance, which is a product that allows customers to upgrade to the latest technology if new capabilities are
introduced during the period that the software assurance is in effect. The Company evaluates whether the software
assurance is a separate performance obligation by assessing if the third-party delivered software assurance is critical or
essential to the core functionality of the software itself. If the Company determines that the accompanying third-party
delivered software assurance is critical or essential to the core functionality of the software license, the software
license and the accompanying third-party delivered software assurance are recognized as a single performance
obligation. As a result, the value of the product is primarily the accompanying support delivered by a third party and,
therefore, the Company is acting as an agent and recognizes the revenue on a net basis once its agency obligation is
complete. This is common for security software where updates are critical to the core functionality of the software. For
software licenses where the accompanying third-party delivered software assurance is not critical or essential to the
core functionality, the software assurance is recognized as a separate performance obligation, with the associated
revenue recognized on a net basis. For additional information regarding the accounting for bundled arrangements, see
“Revenue Recognition for Bundled Arrangements” below.
The Company sells cloud computing solutions which include Software as a Service (“SaaS”) and Infrastructure as a
Service (“IaaS”). SaaS solutions, commonly referred to as subscription licenses, utilize third-party partners to offer the
Company’s customers access to software in the cloud that enhances office productivity, provides security or assists in
collaboration. IaaS solutions utilize third-party partners to enable customers to access data center functionality in a
cloud-based solution, including storage, computing and networking. In these transactions, the Company is acting as an
agent and recognizes revenue once its agency performance obligation is complete.
The Company’s customers are offered the opportunity by certain of its vendors to purchase software licenses and
software assurance under enterprise agreements (“EAs”). For most EA transactions, the Company’s obligation to the
customer is that of a distributor or sales agent of the services, where all obligations for providing the services to
customers are passed to the Company’s vendors. The Company’s performance obligations are satisfied at the time of
the sale. With most EAs, the Company’s vendors will transfer the license and invoice the customer directly, paying
resellers an agency fee or commission on these sales. The Company records these fees as a component of Net sales as
earned and there is no corresponding Cost of sales amount.
Revenue Recognition for Services
Revenues from the sale of services include professional services, hosted and managed services and vendor partner
delivered services. Depending on the nature of the service, the Company may be acting as a principal or an agent.
The Company provides professional services, which include project managers and consultants recommending,
designing and implementing IT solutions. The Company is primarily responsible for the fulfillment and acceptability
of the professional services and has control on how to provide the requested services. As a result, professional services
revenue is recognized on a gross basis either on a time and materials basis for variable contracts or proportionally as
costs are incurred relative to the total estimated costs to complete for fixed fee contracts (i.e., an input method).
The Company provides hosted and managed services which primarily includes IT support services and data center
services, such as managed and remote managed services, server co-location, internet connectivity and data backup and
storage. Similar to professional services revenue, the Company is the principal in providing these services. Generally,
hosted and managed services represent stand ready obligations and, therefore, the Company recognizes the revenue on
a gross basis, ratably over the contractual term.
The Company may resell vendor partner delivered services. A common example is extended warranties, which are
considered to be separate performance obligations from the underlying product. For vendor partner delivered services,
the Company is arranging for such services to be provided by the vendor partner and, therefore, is acting as an agent
and records revenue on a net basis at the point of sale.
Revenue Recognition for Bundled Arrangements
The Company often sells hardware, software and/or services as part of a bundled solution arrangement containing
multiple performance obligations. For each deliverable that represents a distinct performance obligation, total
arrangement consideration is allocated based upon the standalone selling prices of each performance obligation.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
52
Sales In-Transit
The Company performs an analysis of the estimated number of days of sales in-transit to customers at the end of each
reporting period based on a weighted-average analysis of commercial delivery terms that include drop-shipment
arrangements. This analysis is the basis upon which the Company estimates the amount of Net sales in-transit at the
end of the period and adjusts revenue and the related costs to reflect only what has been delivered to the customer.
Changes in delivery patterns may result in a different number of business days estimated to make this adjustment.
Freight Costs
The Company records freight billed to its customers as Net sales and the related freight costs as Cost of sales when the
underlying product revenue is recognized. For freight not billed to its customers, the Company records the freight costs
as Cost of sales. The Company’s typical shipping terms result in shipping being performed before the customer obtains
control of the product. The Company considers shipping to be a fulfillment activity and not a separate performance
obligation.
Other
The nature of the Company’s contracts give rise to variable consideration in the form of volume rebates and sales
returns and allowances, which are estimated at contract inception. The Company estimates variable consideration at
the most likely amount to which it is expected to be entitled. This estimated amount is included in the transaction price
to the extent it is probable that a significant reversal of cumulative revenue recognized will not occur when the
uncertainty associated with the variable consideration is resolved. The estimates of variable consideration and
determination of whether to include estimated amounts in the transaction price are based on an assessment of the
Company’s anticipated performance and all information that is reasonably available. At the time of sale, the Company
records a liability for estimated sales returns and allowances and an associated right of return asset. The Company also
records a provision for volume rebates based on the evaluation of contract terms and historical experience.
The Company excludes amounts collected on behalf of third parties, such as sales taxes, when determining the
transaction price.
When a contract results in revenue being recognized in excess of the amount the Company has the right to invoice to
the customer, a contract asset is recorded on the Consolidated Balance Sheets. Contract assets primarily arise due to
partially fulfilled contracts with integrated solutions and professional services with fixed fee arrangements.
Contract liabilities consist of payments received from customers, or such consideration that is contractually due, in
advance of providing the product or performing services. Contract liabilities primarily arise due to professional
services with fixed fee arrangements, bill-and-hold transactions where control has not passed to the customer and
certain governmental contracts.
Any incremental direct costs of obtaining a contract, primarily sales commissions, are deferred on the Consolidated
Balance Sheets and amortized over the period of contract performance.
The Company has elected to use the practical expedient for its performance obligations table to include only those
contracts that are longer than 12 months at the time of contract inception and those contracts that are non-cancelable.
Additionally, for certain governmental contracts where there are annual renewals, the Company has excluded these
contracts since there is only a one-year legal obligation. Contracts that are longer than 12 months in duration are
primarily related to hosted and managed services. For additional information on performance obligations longer than
12 months, see Note 4 (Accounts Receivable and Contract Balances).
Sales Taxes
Sales tax amounts collected from customers for remittance to governmental authorities are presented on a net basis in
the Consolidated Statements of Operations.
Advertising
Advertising costs are generally charged to expense in the period incurred and are presented in Selling and
administrative expenses in the Consolidated Statements of Operations. Cooperative reimbursements from vendors are
recorded in the period the related advertising expenditure is incurred. The Company generally classifies vendor
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
53
consideration as a reduction to Cost of sales. During the years ended December 31, 2023, 2022 and 2021, the
Company had advertising costs of $215 million, $211 million and $199 million, respectively.
Equity-Based Compensation
The Company measures all equity-based payments using a fair-value-based method and records compensation expense
over the requisite service period using the straight-line method in its Consolidated Financial Statements. The expense
calculation includes estimated forfeiture rates, which have been developed based upon historical experience.
Interest Expense, net
Interest expense, net includes interest expense and interest income. Interest expense, net is recognized in the period
incurred at the applicable interest rate in effect.
Foreign Currency Translation
The Company’s reporting currency is the US dollar. The functional currency of the Company’s international operating
subsidiaries is generally the same as the corresponding local currency. Assets and liabilities of the international
operating subsidiaries are translated at the spot rate in effect at the applicable reporting date. Revenues and expenses of
the international operating subsidiaries are translated at the average exchange rates in effect during the applicable
period. The resulting foreign currency translation adjustment is recorded as Accumulated other comprehensive loss,
which is reflected as a separate component of Stockholders’ equity.
Income Taxes
Deferred income taxes are provided to reflect the differences between the tax bases of assets and liabilities and their
reported amounts in the Consolidated Financial Statements using enacted tax rates in effect for the year in which the
differences are expected to reverse. The Company performs an evaluation of the realizability of deferred tax assets on
a quarterly basis. This evaluation requires management to make use of estimates and assumptions and considers all
positive and negative evidence and factors, such as the scheduled reversal of temporary differences, the mix of
earnings in the jurisdictions in which the Company operates, and prudent and feasible tax planning strategies.
The Company accounts for unrecognized tax benefits based upon its assessment of whether a tax benefit is more likely
than not to be sustained upon examination by tax authorities. The Company reports a liability for unrecognized tax
benefits resulting from unrecognized tax benefits taken or expected to be taken in a tax return and recognizes interest
and penalties, if any, related to its unrecognized tax benefits in income tax expense.
2. Recent Accounting Pronouncements
In December 2023, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update
(“ASU”) 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This ASU enhances existing
income tax disclosures primarily through standardization and disaggregation of rate reconciliation categories and
income taxes paid by jurisdiction. The ASU is effective for all public entities for annual periods beginning after
December 15, 2024, with early adoption permitted. Entities should apply the amendments on a prospective basis, but
retrospective application is permitted. The Company is currently evaluating the impact the ASU will have on its
disclosures.
In November 2023, the FASB issued ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable
Segment Disclosures. This ASU improves reportable segment disclosure requirements, primarily through enhanced
disclosures about significant segment expenses included in a segment’s profit or loss measure on an annual and interim
basis. The ASU is effective for all public entities for fiscal years beginning after December 15, 2023, and interim
periods within fiscal years beginning after December 15, 2024. Entities are required to apply the amendments on a
retrospective basis. The Company is currently evaluating the impact the ASU will have on its disclosures.
In September 2022, the FASB issued ASU 2022-04, Liabilities—Supplier Finance Programs (Subtopic 405-50):
Disclosure of Supplier Finance Program Obligations. This ASU requires entities that use supplier finance programs in
connection with the purchase of goods and services to disclose key terms of the programs and information about the
obligations that are outstanding at the end of the reporting period. This disclosure requirement is intended to provide
information about an entity’s use of supplier finance programs and their effect on the entity’s working capital, liquidity
and cash flows. The ASU is effective for all entities for fiscal years beginning after December 15, 2022, including
interim periods within those fiscal years, except for the rollforward requirement, which is effective for fiscal years
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
54
beginning after December 15, 2023. The Company adopted the standard during the first quarter of 2023 with the
exception of the rollforward requirement, which will be adopted during the first quarter of 2024. The adoption of the
standard only resulted in new disclosures for amounts presented within Accounts payable - inventory financing and did
not affect the Company's recognition, measurement or financial statement presentation of supplier finance program
obligations on the Consolidated Financial Statements. For additional information on the new disclosures, see Note 7
(Inventory Financing Agreements).
3. Acquisitions
Sirius
On December 1, 2021, the Company completed its acquisition of all issued and outstanding equity interests of Sirius
for an aggregate consideration paid, net of cash acquired, of approximately $2.4 billion. Transaction costs related to
the acquisition were $35 million, which are included in Selling and administrative expenses for the year ended
December 31, 2021. The Company used the net proceeds from the December 1, 2021 issuance of the $2.5 billion
aggregate principal amount of senior unsecured notes to finance the acquisition and related transaction costs. For
additional information on the issuance of the senior notes, see Note 9 (Debt).
Sirius is a leading provider of secure, mission-critical technology-based solutions and is one of the largest IT solutions
integrators in the United States, leveraging its services-led approach, broad portfolio of hybrid infrastructure solutions,
and deep technical expertise of its 2,600 coworkers to support corporate and public customers. This strategic
acquisition enhances the Company’s breadth and depth of services and solutions offerings.
Following the close of the acquisition, the Company issued a mix of cash and equity-based retention awards to certain
Sirius coworkers, which vest over a required service period and will be recorded as expense over the required service
period. The results of operations of Sirius are included in the Consolidated Financial Statements of the Company
beginning on the acquisition date. These amounts are presented within the Corporate, Small Business and Public
reportable segments. For the year ended December 31, 2021, the Company’s Consolidated Financial Statements
included $197 million of net sales and $9 million of net income from the results of operations of Sirius.
The Sirius acquisition has been accounted for as a business combination. During the fourth quarter of 2022, the
Company finalized the purchase price and completed its identification and measurement of the assets acquired and
liabilities assumed as of the date of the acquisition. There were no significant adjustments to the preliminary purchase
price allocation disclosed in the December 31, 2021 Consolidated Financial Statements. The table below summarizes
the final purchase price allocation to acquired assets, including goodwill and intangible assets.
Acquisition-Date
Fair Value
Cash and cash equivalents $ 52.8
Accounts receivable 634.1
Intangible assets, net 1,164.0
Goodwill 1,566.6
Other assets 438.1
Total assets acquired 3,855.6
Accounts payable-trade 633.8
Debt 170.1
Deferred tax liabilities 207.0
Other liabilities 389.7
Total liabilities assumed 1,400.6
Total purchase price $ 2,455.0
The Company used the income approach to value the intangible assets, consisting of acquired customer relationships
and trade name. The fair value measurements were primarily based on significant inputs that are not observable, which
are categorized as a Level 3 measurement in the fair value hierarchy. Significant inputs used to value these intangible
assets include projection of all future cash flows, long-term growth rates, customer attrition rates, discount rates,
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
55
royalty rates and applicable income tax rates. The excess purchase price recorded to goodwill primarily represents the
future economic benefits the Company expects to achieve as a result of combining operations and Sirius’ workforce.
The Company finalized its allocation of goodwill to the reportable segments during the fourth quarter of 2022. For
additional information on goodwill allocation, see Note 6 (Goodwill and Other Intangible Assets).
The amount of goodwill expected to be deductible for income tax purposes is estimated to be $160 million.
The table below summarizes the fair value of identifiable intangible assets acquired.
Useful Lives (Years)
Acquisition-Date
Fair Value
Customer relationships 12 $ 1,140.0
Trade name 1 24.0
$ 1,164.0
The following unaudited pro forma financial information presents the combined results of operations as if the
acquisition of Sirius had been consummated on January 1, 2020. The pro forma adjustments are based on historical
results of operations and financial condition of the Company and Sirius and do not include any anticipated synergies or
other expected benefits of the acquisition. The unaudited pro forma financial information is not necessarily indicative
of the actual consolidated results of operations had the acquisition actually consummated on January 1, 2020, nor are
they indicative of future consolidated results of operations of the combined company.
Year Ended December 31,
2021 2020
Pro forma net sales $ 22,793.0 $ 20,659.0
Pro forma net income 977.4 771.1
The pro forma adjustments include, among other things:
• Estimated impact to conform Sirius’ classification to the Company’s financial statement presentation.
• Estimated amortization expense of intangible assets acquired.
• Estimated compensation expense for the cash and equity retention awards.
• Interest expense for the additional indebtedness incurred to fund the acquisition.
• Transaction costs that have been incurred in connection with the acquisition.
Focal Point Data Risk LLC and certain affiliates (“Focal Point”)
On July 30, 2021, the Company completed the acquisition of Focal Point through a purchase of all issued and
outstanding equity interests. Focal Point is a leading US-based cybersecurity services firm that brings a team skilled in
identity and access management as well as the ability to serve customers across the full cybersecurity landscape. This
strategic acquisition expands the Company’s services and capabilities to help customers address risks posed by
malicious cyber threats and cyber workforce shortages, while helping customers navigate shifting data protection laws.
The acquisition of Focal Point was not material to the Company’s results of operations and financial condition. The
financial results of Focal Point have been included in the Company’s Consolidated Financial Statements since the date
of the acquisition. These amounts are presented within the Public reportable segment and are insignificant during the
year ended December 31, 2021. The purchase price allocation was final during the second quarter of 2022 and there
were no adjustments to the preliminary purchase price allocation. The Company recorded $36 million of intangible
assets related to customer relationships.
Amplified IT LLC (“Amplified IT”)
On March 15, 2021, the Company completed the acquisition of Amplified IT through a purchase of all issued and
outstanding membership interests. Amplified IT is a Google Premium education partner and leading provider of
Google Cloud services, solutions and software for education partners. This strategic acquisition expands the
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
56
Company’s services and solutions capabilities to help schools leverage technology to achieve greater educational
outcomes. The acquisition of Amplified IT was not material to the Company’s results of operations and financial
condition. The financial results of Amplified IT have been included in the Company’s Consolidated Financial
Statements since the date of the acquisition. These amounts are presented within the Public reportable segment and are
insignificant during the year ended December 31, 2021. The purchase price allocation was final during the first quarter
of 2022 and there were no adjustments to the preliminary purchase price allocation. The Company recorded
approximately $88 million of intangible assets, which primarily consisted of customer relationships.
4. Accounts Receivable and Contract Balances
Accounts Receivable
The following table details the total accounts receivable recognized and the related classification on the Consolidated
Balance Sheets:
December 31,
2023 2022
Accounts receivable, current
(1)
$ 4,567.5 $ 4,461.3
Accounts receivable, noncurrent
(2)
337.5 203.0
Total accounts receivable $ 4,905.0 $ 4,664.3
(1) Accounts receivable, current are presented within Accounts receivable, net of allowance for credit losses on the Consolidated Balance
Sheets.
(2) Accounts receivable, noncurrent are presented within Other assets on the Consolidated Balance Sheets.
From time to time, the Company transfers certain accounts receivable, without recourse, to third-party financial
companies as a method to reduce the Company’s credit exposure and accelerate cash collections. Such transfers are
recognized as a sale and the related accounts receivable is derecognized from the Consolidated Balance Sheets upon
receipt of payment from the third-party financing company. During the years ended December 31, 2023 and 2022, the
Company sold approximately $506 million and $539 million of accounts receivable, respectively.
The Company recognizes an allowance for credit losses at inception and reassesses quarterly on a pool basis based on
expected collectability and forecasted macroeconomic conditions. The following table details the changes in the
allowance for credit losses related to accounts receivable:
As of December 31,
2023 2022
Balance as of January 1 $ 25.7 $ 20.4
Increase to provision for credit losses 14.9 8.3
Write-offs charged against the allowance for credit losses (14.5) (6.0)
Other 2.7 3.0
Balance as of December 31 $ 28.8 $ 25.7
Contract Balances
Contract assets and liabilities represent the difference in the timing of revenue recognition from receipt of cash from
customers. Contract assets represent revenue recognized on performance obligations satisfied or partially satisfied for
which the Company has no unconditional right to consideration. Contract liabilities consist of payments received from
customers, or such consideration that is contractually due, in advance of providing the product or performing services.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
57
The following table details information about the Company’s contract balances recognized on the Consolidated
Balance Sheets:
December 31,
2023 2022
Contract assets
(1)
$ 111.8 $ 242.1
Contract liabilities
(2)(3)
527.4 525.3
(1) Contract assets are presented within Prepaid expenses and other on the Consolidated Balance Sheets.
(2) Includes $40 million and $40 million of long-term contract liabilities that are presented within Other liabilities on the Consolidated
Balance Sheets as of December 31, 2023 and 2022, respectively.
(3) For the years ended December 31, 2023 and 2022, the Company recognized revenue of $329 million and $238 million, respectively,
related to its contract liabilities that were included in the beginning balance of the respective periods.
A contract’s transaction price is allocated to each distinct performance obligation and recognized as revenue when, or
as, the performance obligation is satisfied. For additional information regarding the Company’s performance
obligations, see Note 1 (Description of Business and Summary of Significant Accounting Policies). The following
table represents the total transaction price for the remaining performance obligations as of December 31, 2023 related
to non-cancelable contracts longer than 12 months in duration that is expected to be recognized over future periods.
Within 1 Year Years 1-2 Years 2-3 Thereafter
Remaining performance obligations $ 90.9 $ 52.4 $ 25.0 $ 5.8
5. Property and Equipment
Property and equipment consist of the following:
December 31,
Useful Lives (Years) 2023 2022
Computer and data processing equipment
3 - 5 $ 204.7 $ 192.1
Building and leasehold improvements
5 - 25 125.3 149.5
Machinery and equipment
5 - 10 46.8 46.2
Computer software
3 - 5 35.7 34.6
Furniture and fixtures
5 - 10 23.5 30.5
Land
-* 28.1 27.7
Revenue generating assets
1 - 5 1.4 1.2
Construction in progress
-* 38.7 16.9
Property and equipment, gross
504.2 498.7
Less: Accumulated depreciation
(308.7) (309.9)
Property and equipment, net
$ 195.5 $ 188.8
*Asset is not depreciated.
During 2023, 2022 and 2021, the Company recorded disposals of $56 million, $7 million and $20 million,
respectively, to derecognize Property and equipment that were no longer in use.
Depreciation expense for the years ended December 31, 2023, 2022, and 2021 was $52 million, $58 million and $42
million, respectively.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
58
6. Goodwill and Other Intangible Assets
Goodwill
The changes in Goodwill by reportable segment are as follows:
Corporate
Small
Business Public Other
(1)
Consolidated
Balances as of December 31, 2021
(2)
$ 2,024.4 $ 266.1 $ 1,737.7 $ 354.7 $ 4,382.9
Sirius measurement period adjustment
(3)
109.0 (35.9) (78.9) — (5.8)
Foreign currency translation
— — — (34.4) (34.4)
Balances as of December 31, 2022
(2)
2,133.4 230.2 1,658.8 320.3 4,342.7
Acquisition activity
(4)
19.7 — 36.3 — 56.0
Foreign currency translation
— — — 14.7 14.7
Balances as of December 31, 2023
(2)
$ 2,153.1 $ 230.2 $ 1,695.1 $ 335.0 $ 4,413.4
(1) Other is comprised of CDW UK and CDW Canada operating segments.
(2) Goodwill is net of accumulated impairment losses of $1,571 million, $354 million and $28 million related to the Corporate, Public and
Other segments, respectively, recorded in 2008 and 2009.
(3) For additional information regarding the Sirius acquisition, see Note 3 (Acquisitions).
(4) Includes other immaterial acquisitions.
The Company performed a quantitative impairment assessment for all reporting units during the fourth quarter of 2023
and determined that the fair values of each reporting unit substantially exceeded their carrying values and, therefore,
no impairment existed. The Company performed a qualitative impairment assessment for all reporting units during the
fourth quarter of 2022 and concluded that it was more likely than not that the fair values of all reporting units exceeded
their respective carrying values and, therefore, no impairment existed.
Other Intangible Assets
A summary of intangible assets is as follows:
December 31, 2023 Useful Lives (Years)
Gross Carrying
Amount
Accumulated
Amortization
Net Carrying
Amount
Customer relationships
3 - 14 $ 3,379.7 $ (2,236.6) $ 1,143.1
Trade name
1 - 20 446.1 (366.6) 79.5
Internally developed software
3 - 5 474.9 (330.6) 144.3
Other
1 - 10 4.3 (1.5) 2.8
Total
$ 4,305.0 $ (2,935.3) $ 1,369.7
December 31, 2022 Useful Lives (Years)
Gross Carrying
Amount
Accumulated
Amortization
Net Carrying
Amount
Customer relationships
3 - 14 $ 3,352.4 $ (2,100.6) $ 1,251.8
Trade name
1 - 20 446.1 (341.0) 105.1
Internally developed software
3 - 5 429.8 (297.6) 132.2
Other
1 - 10 2.5 (0.9) 1.6
Total
$ 4,230.8 $ (2,740.1) $ 1,490.7
During the years ended December 31, 2023, 2022 and 2021, the Company recorded disposals of $33 million, $8
million and $2 million, respectively, to derecognize intangible assets that were no longer in use.
During the years ended December 31, 2023, 2022 and 2021, the Company recorded amortization expense related to
intangible assets of $219 million, $233 million and $149 million, respectively.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
59
Estimated future amortization expense related to intangible assets is as follows:
Years ending December 31,
Estimated Future
Amortization Expense
2024
$ 212.8
2025
197.2
2026
179.6
2027
152.3
2028
123.0
Thereafter
504.8
Total future amortization expense
$ 1,369.7
7. Inventory Financing Agreements
The Company has entered into agreements with financial institutions to facilitate the purchase of inventory from
designated suppliers under certain terms and conditions to enhance liquidity. Under these agreements, the Company
receives extended payment terms and agrees to pay the financial institution a stated amount of confirmed invoices
from its designated suppliers. The Company does not incur any interest or other incremental expenses associated with
these agreements as balances are paid when they are due. Additionally, the Company has no involvement in
establishing the terms or conditions of the arrangements between its suppliers and the financial institution.
The amounts outstanding under these agreements as of December 31, 2023 and December 31, 2022 were $431 million
and $519 million, respectively, and are separately presented as Accounts payable-inventory financing on the
Consolidated Balance Sheets. The majority of such outstanding amounts relates to a floorplan sub-facility that is
incorporated in the Company’s Revolving Loan Facility, as defined within Note 9 (Debt). A portion of the Company’s
availability under the Revolving Loan Facility is reserved to cover the obligation to pay the financial institution. For
additional information regarding the Revolving Loan Facility, see Note 9 (Debt).
8. Financial Instruments
The Company does not hold or issue derivative financial instruments for trading or speculative purposes. The
Company’s indebtedness creates interest rate risk on its variable-rate debt. The Company may use derivative financial
instruments to manage its exposure to interest rate risk. For additional information, see Note 9 (Debt).
During the year ended December 31, 2023, the Company executed interest rate collar agreements for a total notional
value of $400 million. The terms of the agreements provide for a contractually specified interest rate cap and an
interest rate floor based on a Secured Overnight Financing Rate (“SOFR”). The Company receives payment from the
counterparty if SOFR is greater than the cap or pays the counterparty if SOFR is below the floor. If SOFR is between
the floor and cap, no payment is due to either party.
As of December 31, 2023, the interest rate collar agreements were classified within Long-term liabilities - Other
liabilities on the Consolidated Balance Sheets for which the fair value was not material. The total notional amount of
the interest rate collar agreements was $400 million as of December 31, 2023, which mature on September 30, 2026.
There were no outstanding derivative instruments as of December 31, 2022.
The fair value of the Company’s interest rate collar agreements is classified as Level 2 in the fair value hierarchy. The
valuation of the interest rate collar agreements is derived using a discounted cash flow analysis on the expected cash
receipts or cash disbursements that would occur if variable interest rates rise above or fall below the strike rates of the
interest rate cap and interest rate floor, respectively. This analysis reflects the contractual terms of the interest rate
collar agreements, including the period to maturity, and uses observable market-based inputs, including SOFR curves
and implied volatilities. The Company also incorporates insignificant credit valuation adjustments to appropriately
reflect the respective counterparty’s nonperformance risk in the fair value measurements. The counterparty credit
spreads are based on publicly available credit information obtained from a third-party credit data provider.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
60
The interest rate collars are designated as cash flow hedges. The changes in the fair value of derivatives that qualify as
cash flow hedges are recorded in Accumulated other comprehensive loss (“AOCL”) and are subsequently reclassified
into Interest expense, net in the period when the hedged forecasted transaction affects earnings. During the year ended
December 31, 2023, the change in fair value for the effective portion of the derivative financial instruments and the
reclassification from AOCL to Interest expense, net was not material.
9. Debt
As of December 31,
Maturity Date Interest Rate 2023 2022
Credit Facility
Senior unsecured revolving loan facility December 2026 Variable $ — $ 72.5
Term Loans
Senior unsecured term loan facility December 2026 Variable 634.5 784.5
Unsecured Senior Notes
Senior notes due 2024 December 2024 5.500 % 575.0 575.0
Senior notes due 2025 May 2025 4.125 % 600.0 600.0
Senior notes due 2026 December 2026 2.670 % 1,000.0 1,000.0
Senior notes due 2028 April 2028 4.250 % 600.0 600.0
Senior notes due 2028 December 2028 3.276 % 500.0 500.0
Senior notes due 2029 February 2029 3.250 % 700.0 700.0
Senior notes due 2031 December 2031 3.569 % 1,000.0 1,000.0
Total unsecured senior notes 4,975.0 4,975.0
Receivable financing liability 56.9 115.4
Other long-term obligations 6.9 11.6
Unamortized deferred financing fees (28.4) (36.3)
Current maturities of long-term debt (613.1) (56.3)
Total long-term debt $ 5,031.8 $ 5,866.4
As of December 31, 2023, the Company is in compliance with the covenants under its credit agreements and
indentures.
Credit Facility
The Company has a variable rate senior unsecured revolving loan facility (the “Revolving Loan Facility”) from which
it may draw tranches denominated in US dollars, British pounds or Euros. On June 7, 2023, the Revolving Loan
Facility was amended to replace the London Interbank Offered Rate (“LIBOR”) with SOFR as the interest rate
benchmark, which was effective for the first interest rate period beginning after July 1, 2023. Under the amended
agreement, the interest rate is based on SOFR plus a spread adjustment and a margin based on the Company’s senior
unsecured rating. The Revolving Loan Facility is used by the Company for borrowings, issuances of letters of credit
and floorplan financing. As of December 31, 2023, the Company could have borrowed up to an additional $1.2 billion
under the Revolving Loan Facility. As of December 31, 2023, the Revolving Loan Facility had $392 million reserved
for the floorplan sub-facility.
Term Loan
The senior unsecured term loan facility (the “Term Loan Facility”) has a variable interest rate. On June 7, 2023, the
Term Loan Facility was amended to replace LIBOR with SOFR as the interest rate benchmark, which was effective for
the first interest rate period beginning after July 1, 2023. Under the amended agreement, the interest rate is based on
SOFR plus a spread adjustment and a margin based on the Company’s senior unsecured rating. During the year ended
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
61
December 31, 2023, the Company prepaid $150 million on the Term Loan Facility without penalty. As a result of the
prepayments made to date, no additional mandatory payments are required on the remaining principal amount until its
maturity date on December 1, 2026.
Unsecured Senior Notes
The unsecured senior notes have a fixed interest rate, which is paid semi-annually.
Receivable Financing
The receivable financing liability relates to certain accounts receivable transferred to third-party financial institutions
that did not qualify as a sale under the terms of the agreements. While the terms of such agreements are on a
nonrecourse basis, the transfers of accounts receivable could not achieve certain criteria that would allow
derecognition of the accounts receivable. The proceeds from these arrangements are recognized as a liability and the
associated accounts receivable remains on the Consolidated Balance Sheet until the liability is settled. The Company
did not execute any transfers under these agreements during the years ended December 31, 2023 and 2022.
Total Debt Maturities
As of December 31, 2023, aggregate future maturities of debt, excluding unamortized deferred financing fees, are as
follows for the years ending December 31:
Years Debt Maturities
2024
$ 613.8
2025
623.9
2026
1,635.6
2027
—
2028
1,100.0
Thereafter
1,700.0
Total debt maturities
$ 5,673.3
Fair Value
The fair values of the unsecured senior notes were estimated using quoted market prices for identical liabilities that are
traded in over-the-counter secondary markets. The fair value of the Term Loan Facility was estimated using dealer
quotes and other market observable inputs for comparable liabilities. The unsecured senior notes and Term Loan
Facility were classified as Level 2 within the fair value hierarchy. The carrying value of the Revolving Loan Facility
approximates fair value.
The approximate fair values and related carrying values of the Company’s long-term debt, including current maturities
and excluding unamortized discount and unamortized deferred financing costs, were as follows:
December 31,
2023 2022
Fair value $ 5,348.2 $ 5,412.6
Carrying value 5,673.3 5,959.0
10. Income Taxes
Income before income taxes was taxed under the following jurisdictions:
Year Ended December 31,
2023 2022 2021
Domestic
$ 1,298.1 $ 1,355.6 $ 1,186.7
Foreign
152.1 132.2 111.1
Total
$ 1,450.2 $ 1,487.8 $ 1,297.8
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
62
Components of Income tax expense (benefit) consist of the following:
Year Ended December 31,
2023 2022 2021
Current:
Federal
$ 267.3 $ 281.8 $ 235.6
State
69.7 75.8 52.9
Foreign
41.6 33.9 27.4
Total current
378.6 391.5 315.9
Deferred:
Domestic
(29.3) (15.0) (8.7)
Foreign
(3.4) (3.2) 2.0
Total deferred
(32.7) (18.2) (6.7)
Income tax expense
$ 345.9 $ 373.3 $ 309.2
The reconciliation between the statutory tax rate expressed as a percentage of income before income taxes and the
effective tax rate was as follows:
Year Ended December 31,
2023 2022 2021
Statutory federal income tax rate
$ 304.5 21.0 % $ 312.4 21.0 % $ 272.5 21.0 %
State taxes, net of federal effect
55.8 3.8 61.1 4.1 50.3 3.9
Excess tax benefit of equity awards
(29.6) (2.0) (12.0) (0.8) (30.1) (2.3)
Tax on foreign earnings
8.5 0.6 3.0 0.2 1.7 0.1
Effect of tax law changes
— — — — 4.8 0.4
Other
6.7 0.5 8.8 0.6 10.0 0.7
Effective tax rate
$ 345.9 23.9 % $ 373.3 25.1 % $ 309.2 23.8 %
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
63
The tax effect of temporary differences that give rise to net deferred income tax liabilities is presented below.
December 31,
2023 2022
Deferred tax assets:
Contract liabilities $ 38.4 $ 46.3
Equity compensation plans 34.5 31.3
Net operating loss and credit carryforwards, net 17.0 17.0
Payroll and benefits 17.2 24.3
Operating lease liabilities 45.6 48.5
Accounts receivable 20.1 18.1
Other 19.9 19.5
Total deferred tax assets 192.7 205.0
Deferred tax liabilities:
Acquisition-related intangibles 269.8 293.3
Property and equipment 22.4 38.1
Operating lease right-of-use assets 27.6 32.9
Other 26.7 27.1
Total deferred tax liabilities 346.5 391.4
Deferred tax asset valuation allowance 17.0 17.0
Net deferred tax liabilities $ 170.8 $ 203.4
The Company has income tax net operating losses of $5 million that do not expire and international tax credit
carryforwards of $16 million, which expire in 2027.
The Company is indefinitely reinvested in its UK business, and therefore did not provide for any US deferred taxes on
the earnings of the UK business. The Company is not permanently reinvested in its Canadian business and therefore
has recognized deferred tax liabilities of $6 million as of December 31, 2023 related to Canada withholding taxes on
earnings of its Canadian business.
In the ordinary course of business, the Company is subject to review by domestic and foreign taxing authorities,
including the Internal Revenue Service (“IRS”). In general, the Company is no longer subject to audit by the IRS or
state, local, or foreign taxing authorities for tax years through 2014. Various taxing authorities are in the process of
auditing income tax returns of the Company and its subsidiaries. The Company does not anticipate that any
adjustments from the audits would have a material impact on its Consolidated Financial Statements.
Changes in the Company’s unrecognized tax benefits as of December 31, 2023, 2022 and 2021 were as follows:
Year Ended December 31,
2023 2022 2021
Balance as of January 1
$ 18.7 $ 18.4 $ 18.3
Additions for current year and prior year
0.6 0.3 0.1
Balance as of December 31
$ 19.3 $ 18.7 $ 18.4
As of December 31, 2023, the Company had $19 million of unrecognized tax benefits that, if recognized, would have
decreased income taxes and the corresponding effective income tax rate and increased net income. The impact of
recognizing these tax benefits, net of the federal income tax benefit related to unrecognized state income tax benefits,
would be approximately $16 million.
11. Leases
The Company has operating leases primarily for real estate, data centers and equipment. Remaining lease terms are up
to 12 years.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
64
Supplemental Consolidated Balance Sheets information related to the Company’s operating leases is as follows:
December 31,
Lease Balance Sheet Presentation 2023 2022
Operating lease right-of-use asset Operating lease right-of-use assets $ 128.8
$ 149.2
Current operating lease liabilities Accrued expenses and other current liabilities - Other $ 34.0 $ 31.9
Long-term operating lease liabilities Long-term liabilities - Operating lease liabilities 164.0 175.2
Total lease liabilities $ 198.0 $ 207.1
December 31,
Lease term and discount rate 2023 2022
Weighted average remaining lease term (years) 8.0 8.4
Weighted average discount rate 4.03 % 3.86 %
Operating lease expense for the years ended December 31, 2023, 2022 and 2021 was $62 million, $62 million and $50
million, respectively. During the year ended December 31, 2023, the Company initiated workplace optimization
activities, which included the reduction of its real estate portfolio. As a result of the workplace optimization, the
Company recognized an impairment charge of $13 million during the year ended December 31, 2023, which is
presented in Selling and administrative expenses in the Consolidated Statements of Operations.
Maturities of operating lease liabilities are as follows:
December 31, 2023
2024 $ 41.4
2025 37.9
2026 31.3
2027 23.8
2028 19.0
Thereafter 84.4
Total lease payments $ 237.8
Less: Interest (36.4)
Less: Lease Incentives
(1)
(3.4)
Present value of lease liabilities $ 198.0
(1) Includes lease incentives that will be realized in 2024.
Supplemental cash flow information related to operating leases is as follows:
Year Ended December 31,
2023 2022 2021
Cash paid for amounts included in the measurement of lease liabilities
Operating cash flows from operating leases $ 41.7 $ 42.8 $ 35.9
Right-of-use assets obtained in exchange for lease obligations
Operating leases $ 24.6 $ 43.6 $ 49.8
12. Stockholders’ Equity
Share Repurchase Program
The Company has a share repurchase program under which it may repurchase shares of its common stock from time to
time in privately negotiated transactions, open market purchases or other transactions as permitted by securities laws
and other legal requirements. The timing and amounts of any purchases will be based on market conditions and other
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
65
factors including but not limited to share price, regulatory requirements and capital availability. The share repurchase
program does not obligate the Company to repurchase any minimum dollar amount or number of shares and the
program may be modified, suspended or discontinued at any time.
During 2023, the Company repurchased 2.6 million shares of its common stock for $500 million under the share
repurchase program. As of December 31, 2023, the Company has $338 million remaining under the program. On
February 7, 2024, the Company announced that its Board of Directors authorized a $750 million increase to the share
repurchase program, which was incremental to the amount remaining under the $750 million authorization announced
on February 8, 2023.
13. Equity-Based Compensation
Equity-based compensation expense, which is recorded in Selling and administrative expenses in the Consolidated
Statements of Operations was as follows:
Year Ended December 31,
2023 2022 2021
Equity-based compensation expense
$ 93.7 $ 91.1 $ 72.6
Income tax benefit
(1)
(17.3) (15.5) (12.2)
Equity-based compensation expense, net of tax
$ 76.4 $ 75.6 $ 60.4
(1) Represents equity-based compensation tax expense at the statutory tax rates. Excess tax benefits associated with equity awards are
excluded from this disclosure and separately disclosed in Note 10 (Income Taxes).
The total unrecognized compensation cost related to non-vested awards was $92 million as of December 31, 2023 and
is expected to be recognized over a weighted-average period of 1.8 years.
Long-Term Incentive Plan
During May 2021, the Company adopted the 2021 Long-Term Incentive Plan (“2021 LTIP”), which replaced the
former 2013 Long-Term Incentive Plan in connection with the issuance of new equity awards (“2013 LTIP” and,
together with the 2021 LTIP, the “LTIPs”). The 2021 LTIP provides for the grant of incentive stock options,
nonqualified stock options, stock appreciation rights, restricted stock, restricted stock units, bonus stock and
performance awards. The maximum aggregate number of shares of the Company’s common stock that may be issued
under the 2021 LTIP is 22.1 million shares. As of December 31, 2023, 6.7 million shares were available for issuance
under the 2021 LTIP. Authorized but unissued shares are reserved for issuance in connection with equity-based
awards.
Stock Options
The exercise price of a stock option granted is equal to the fair value of the underlying stock on the date of the grant.
Stock options granted under the LTIPs have a contractual term of ten years and generally vest ratably over three years.
To estimate the fair value of options granted, the Company uses the Black-Scholes option pricing model.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
66
The weighted-average assumptions used to value the stock options granted were as follows:
Year Ended December 31,
2023 2022 2021
Weighted average grant date fair value
$ 64.77 $ 43.20 $ 40.83
Expected volatility
(1)
29.94 % 27.50 % 30.00 %
Risk-free rate
(2)
3.80 % 1.94 % 0.93 %
Expected dividend yield
1.24 % 1.17 % 1.03 %
Expected term (in years)
(3)
5.5 6.0 5.6
(1) Based on a weighting of the historical volatility and implied volatility.
(2) Based on a composite US Treasury rate.
(3) Based on contractual term length and on historical experience of both exercised and unexercised options.
Stock option activity for the year ended December 31, 2023 was as follows:
Options
Number of
Options
Weighted-
Average
Exercise Price
Weighted-Average
Remaining
Contractual Term
(years)
Aggregate
Intrinsic Value
Outstanding at January 1, 2023 3,499,301 $ 104.23
Granted 460,767 212.08
Forfeited/Expired (54,584) 179.15
Exercised
(1)
(714,538) 69.06
Outstanding at December 31, 2023 3,190,946 126.40 5.96 $ 322.0
Vested and exercisable at December 31, 2023 2,185,919 $ 99.35 4.97 $ 279.7
Expected to vest after December 31, 2023 993,307 $ 185.15 8.11 $ 41.9
(1) The total intrinsic value of stock options exercised during the years ended December 31, 2023, 2022 and 2021 was $97 million, $40
million and $117 million, respectively.
Restricted Stock Units (“RSUs”)
Restricted stock units represent the right to receive unrestricted shares of the Company’s stock at the time of vesting.
RSUs granted under the LTIPs vest either ratably over three years or cliff-vest at the end of three years. The fair value
of RSUs is equal to the closing price of the Company’s common stock on date of grant.
RSU activity for the year ended December 31, 2023 was as follows:
Number of Units
Weighted-
Average Grant-
Date Fair Value
Non-vested at January 1, 2023 432,060 $ 166.92
Granted
(1)
172,048 189.30
Vested
(2)
(175,795) 154.02
Forfeited (29,700) 172.49
Non-vested at December 31, 2023 398,613 181.85
(1) The weighted-average grant date fair value of RSUs granted during the years ended December 31, 2023, 2022 and 2021 was $189.30,
$169.11 and $172.96, respectively.
(2) The aggregate fair value of RSUs that vested during the years ended December 31, 2023, 2022 and 2021 was $27 million, $16 million
and $2 million, respectively.
Performance Share Units (“PSUs”)
Performance share units represent the right to receive unrestricted shares of the Company’s stock at the time of
vesting. PSUs granted under the LTIPs cliff-vest at the end of three years. The majority of the PSUs will vest between
0% to 200% of the number of PSUs granted based on the Company’s performance against a cumulative adjusted free
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
67
cash flow measure and cumulative non-GAAP net income per diluted share measure over a three-year performance
period.
PSU activity for the year ended December 31, 2023 was as follows:
Number of Units
Weighted-
Average Grant-
Date Fair Value
Non-vested at January 1, 2023 444,233 $ 165.11
Granted
(1)
147,425 210.30
Attainment adjustment
(2)
109,462 95.17
Vested
(3)
(275,334) 125.60
Forfeited (30,904) 182.82
Non-vested at December 31, 2023 394,882 188.76
(1) The weighted-average grant date fair value of PSUs granted during the years ended December 31, 2023, 2022 and 2021 was $210.30,
$176.14 and $154.37, respectively.
(2) During the year ended December 31, 2023, the PSUs that vested at December 31, 2022 were adjusted to reflect final attainment.
(3) The aggregate fair value of PSUs that vested during the years ended December 31, 2023, 2022 and 2021 was $35 million, $28 million
and $28 million, respectively.
14. Earnings Per Share
The numerator for both basic and diluted earnings per share is Net income. The denominator for basic earnings per
share is the weighted-average shares outstanding during the period.
A reconciliation of basic weighted-average shares outstanding to diluted weighted-average shares outstanding is as
follows:
Year Ended December 31,
2023 2022 2021
Basic weighted-average shares outstanding 134.6 135.2 138.5
Effect of dilutive securities
(1)
1.7 1.8 2.0
Diluted weighted-average shares outstanding
(2)
136.3 137.0 140.5
(1) The dilutive effect of outstanding stock options, restricted stock units, performance share units and Coworker Stock Purchase Plan
(“CSPP”) units is reflected in the diluted weighted-average shares outstanding using the treasury stock method.
(2) There were fewer than 0.2 million potential common shares excluded from diluted weighted-average shares outstanding for the years
ended December 31, 2023, 2022 and 2021, respectively. Inclusion of these common shares in diluted weighted average shares
outstanding would have had an anti-dilutive effect.
15. Coworker Retirement and Other Compensation Benefits
Profit Sharing Plan and Other Savings Plans
The Company has a profit-sharing plan that includes a salary reduction feature established under the Internal Revenue
Code Section 401(k) covering substantially all coworkers in the US. In addition, coworkers outside the US participate
in other savings plans. Company contributions to the profit sharing and other savings plans are made in cash and
determined at the discretion of the Board of Directors. For the years ended December 31, 2023, 2022 and 2021, the
amounts expensed for these plans were $20 million, $43 million and $46 million, respectively.
CSPP
The Company has a CSPP that provides the opportunity for eligible coworkers to acquire shares of the Company’s
common stock through accumulated payroll deductions at a 5% discount from the closing market price on the final day
of the offering period. There is no additional compensation expense associated with the CSPP.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
68
16. Commitments and Contingencies
The Company is party to various legal proceedings that arise in the ordinary course of its business, which include
commercial, intellectual property, employment, tort and other litigation matters. The Company is also subject to audit
by federal, state, international, national, provincial and local authorities, and by various partners, group purchasing
organizations and customers, including government agencies, relating to purchases and sales under various contracts.
In addition, the Company is subject to indemnification claims under various contracts. From time to time, certain
customers of the Company file voluntary petitions for reorganization or liquidation under the US bankruptcy laws or
similar laws of the jurisdictions for the Company’s business activities outside of the US. In such cases, certain pre-
petition payments received by the Company could be considered preference items and subject to return to the
bankruptcy administrator.
As of December 31, 2023, the Company does not believe that there is a reasonable possibility that any material loss
exceeding the amounts already recognized for these proceedings and matters, if any, has been incurred. However, the
ultimate resolutions of these proceedings and matters are inherently unpredictable. As such, the Company’s
Consolidated Financial Statements could be adversely affected in any particular period by the unfavorable resolution
of one or more of these proceedings or matters.
A subsidiary of the Company received a Civil Investigative Demand dated September 20, 2021 from the US
Department of Justice (“DOJ”) in connection with a False Claims Act investigation. The DOJ requested information
related to teaming agreements with OEMs, and the Company is cooperating with the DOJ.
17. Segment Information
The Company’s segment information reflects the way the chief operating decision maker uses internal reporting to
evaluate business performance, allocate resources and manage operations.
The Company has three reportable segments: Corporate, which is comprised primarily of private sector business
customers with more than 250 employees in the US, Small Business, primarily servicing private sector business
customers with up to 250 employees in the US, and Public, which is comprised of government agencies and education
and healthcare institutions in the US. The Company has two other operating segments: CDW UK and CDW Canada,
both of which do not meet the reportable segment quantitative thresholds and, accordingly, are included in an all other
category (“Other”).
The Company has centralized logistics and headquarters functions that provide services to the segments. The logistics
function includes purchasing, distribution and fulfillment services to support the Corporate, Small Business and Public
segments. As a result, costs and intercompany charges associated with the logistics function are fully allocated to all of
these segments based on a percent of Net sales. The centralized headquarters function provides services in areas such
as accounting, information technology, marketing, legal and coworker services. Headquarters function costs that are
not allocated to the segments are included under the heading of “Headquarters” in the tables below.
Segment information for Total assets and capital expenditures is not presented, as such information is not used in
measuring segment performance or allocating resources between segments.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
69
Selected Segment Financial Information
Information about the Company’s segments for the years ended December 31, 2023, 2022 and 2021 is as follows:
Corporate
Small
Business Public Other Headquarters Total
2023:
Net sales
$ 8,960.8 $ 1,556.0 $ 8,305.7 $ 2,553.5 $ — $ 21,376.0
Operating income (loss)
846.8 177.3 735.0 142.1 (220.3) 1,680.9
Depreciation and amortization expense
(82.1) (4.7) (58.4) (30.1) (95.4) (270.7)
2022:
Net sales
$ 10,350.1 $ 1,938.9 $ 8,551.3 $ 2,908.4 $ — $ 23,748.7
Operating income (loss)
931.7 186.8 681.7 130.7 (195.7) 1,735.2
Depreciation and amortization expense
(98.0) (6.4) (67.9) (31.9) (86.4) (290.6)
2021:
Net sales
$ 8,179.7 $ 1,870.1 $ 8,183.6 $ 2,587.4 $ — $ 20,820.8
Operating income (loss)
697.3 167.7 606.7 115.8 (168.5) 1,419.0
Depreciation and amortization expense
(22.9) (4.1) (57.2) (34.4) (72.6) (191.2)
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
70
Geographic Areas and Revenue Mix
Year Ended December 31, 2023
Corporate Small Business Public Other Total
Geography
(1)
United States $ 8,894.5 $ 1,534.5 $ 8,299.4 $ 26.5 $ 18,754.9
Rest of World 66.3 21.5 6.3 2,527.0 2,621.1
Total Net sales
$ 8,960.8 $ 1,556.0 $ 8,305.7 $ 2,553.5 $ 21,376.0
Major Product and Services
Hardware $ 6,216.9 $ 1,242.3 $ 6,460.4 $ 1,783.0 $ 15,702.6
Software 1,772.3 232.8 1,295.4 498.8 3,799.3
Services 909.1 62.6 531.5 258.1 1,761.3
Other
(2)
62.5 18.3 18.4 13.6 112.8
Total Net sales
$ 8,960.8 $ 1,556.0 $ 8,305.7 $ 2,553.5 $ 21,376.0
Sales by Channel
Corporate
$ 8,960.8 $ — $ — $ — $ 8,960.8
Small Business
— 1,556.0 — — 1,556.0
Government
— — 2,669.1 — 2,669.1
Education
— — 3,298.3 — 3,298.3
Healthcare
— — 2,338.3 — 2,338.3
Other
— — — 2,553.5 2,553.5
Total Net sales
$ 8,960.8 $ 1,556.0 $ 8,305.7 $ 2,553.5 $ 21,376.0
Timing of Revenue Recognition
Transferred at a point in time where
CDW is principal $ 7,515.7 $ 1,374.1 $ 7,411.1 $ 2,212.0 $ 18,512.9
Transferred at a point in time where
CDW is agent 778.0 145.3 480.6 117.9 1,521.8
Transferred over time where CDW is
principal 667.1 36.6 414.0 223.6 1,341.3
Total Net sales
$ 8,960.8 $ 1,556.0 $ 8,305.7 $ 2,553.5 $ 21,376.0
(1) Net sales by geography is generally based on the ship-to address with the exception of certain services that may be performed at, or on
behalf of, multiple locations. Such service arrangements are categorized based on the bill-to address.
(2) Includes items such as delivery charges to customers.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
71
Year Ended December 31, 2022
Corporate Small Business Public Other Total
Geography
(1)
United States $ 10,321.2 $ 1,934.8 $ 8,550.8 $ 21.8 $ 20,828.6
Rest of World 28.9 4.1 0.5 2,886.6 2,920.1
Total Net sales
$ 10,350.1 $ 1,938.9 $ 8,551.3 $ 2,908.4 $ 23,748.7
Major Product and Services
Hardware $ 7,561.0 $ 1,610.7 $ 6,763.9 $ 2,155.4 $ 18,091.0
Software 1,781.5 232.9 1,196.9 473.6 3,684.9
Services 929.3 73.8 570.7 268.2 1,842.0
Other
(2)
78.3 21.5 19.8 11.2 130.8
Total Net sales $ 10,350.1 $ 1,938.9 $ 8,551.3 $ 2,908.4 $ 23,748.7
Sales by Channel
Corporate
$ 10,350.1 $ — $ — $ — $ 10,350.1
Small Business
— 1,938.9 — — 1,938.9
Government
— — 2,574.3 — 2,574.3
Education
— — 3,621.4 — 3,621.4
Healthcare
— — 2,355.6 — 2,355.6
Other
— — — 2,908.4 2,908.4
Total Net sales
$ 10,350.1 $ 1,938.9 $ 8,551.3 $ 2,908.4 $ 23,748.7
Timing of Revenue Recognition
Transferred at a point in time where
CDW is principal $ 8,971.4 $ 1,751.1 $ 7,717.1 $ 2,576.5 $ 21,016.1
Transferred at a point in time where
CDW is agent 749.3 140.1 426.9 97.7 1,414.0
Transferred over time where CDW is
principal 629.4 47.7 407.3 234.2 1,318.6
Total Net sales
$ 10,350.1 $ 1,938.9 $ 8,551.3 $ 2,908.4 $ 23,748.7
(1) Net sales by geography is generally based on the ship-to address with the exception of certain services that may be performed at, or on
behalf of, multiple locations. Such service arrangements are categorized based on the bill-to address.
(2) Includes items such as delivery charges to customers.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
72
Year Ended December 31, 2021
Corporate Small Business Public Other Total
Geography
(1)
United States $ 8,165.4 $ 1,870.1 $ 8,183.6 $ 19.7 $ 18,238.8
Rest of World 14.3 — — 2,567.7 2,582.0
Total Net sales $ 8,179.7 $ 1,870.1 $ 8,183.6 $ 2,587.4 $ 20,820.8
Major Product and Services
Hardware $ 6,427.9 $ 1,587.9 $ 6,827.1 $ 1,926.7 $ 16,769.6
Software 1,172.4 211.0 1,017.3 401.7 2,802.4
Services 510.1 49.1 321.5 245.4 1,126.1
Other
(2)
69.3 22.1 17.7 13.6 122.7
Total Net sales $ 8,179.7 $ 1,870.1 $ 8,183.6 $ 2,587.4 $ 20,820.8
Sales by Channel
Corporate
$ 8,179.7 $ — $ — $ — $ 8,179.7
Small Business
— 1,870.1 — — 1,870.1
Government
— — 2,155.6 — 2,155.6
Education
— — 4,108.7 — 4,108.7
Healthcare
— — 1,919.3 — 1,919.3
Other
— — — 2,587.4 2,587.4
Total Net sales
$ 8,179.7 $ 1,870.1 $ 8,183.6 $ 2,587.4 $ 20,820.8
Timing of Revenue Recognition
Transferred at a point in time where
CDW is principal $ 7,332.3 $ 1,734.7 $ 7,634.3 $ 2,288.7 $ 18,990.0
Transferred at a point in time where
CDW is agent 517.5 112.3 336.6 83.2 1,049.6
Transferred over time where CDW is
principal 329.9 23.1 212.7 215.5 781.2
Total Net sales
$ 8,179.7 $ 1,870.1 $ 8,183.6 $ 2,587.4 $ 20,820.8
(1) Net sales by geography is generally based on the ship-to address with the exception of certain services that may be performed at, or on
behalf of, multiple locations. Such service arrangements are categorized based on the bill-to address.
(2) Includes items such as delivery charges to customers.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
73
The following table presents Net sales by major category for the years ended December 31, 2023, 2022 and 2021.
Categories are based upon internal classifications.
Year Ended December 31,
2023 2022 2021
Net Sales
Percentage
of Total Net
Sales Net Sales
Percentage
of Total Net
Sales Net Sales
Percentage
of Total Net
Sales
Hardware:
Notebooks/Mobile Devices
$ 4,690.5 21.9 % $ 6,179.7 26.0 % $ 6,659.4 32.0 %
Netcomm Products
3,185.4 14.9 2,729.7 11.5 1,950.9 9.4
Collaboration
(3)
1,909.7 8.9 2,394.8 10.1 2,218.8 10.7
Data Storage and Servers
(3)
2,240.7 10.5 2,479.0 10.4 2,044.9 9.8
Desktops
1,069.1 5.0 1,284.9 5.4 1,203.6 5.8
Other Hardware
(3)
2,607.2 12.3 3,022.9 12.7 2,692.0 12.9
Total Hardware 15,702.6 73.5 18,091.0 76.1 16,769.6 80.6
Software
(1)
3,799.3 17.8 3,684.9 15.5 2,802.4 13.5
Services
(1)
1,761.3 8.2 1,842.0 7.8 1,126.1 5.4
Other
(2)
112.8 0.5 130.8 0.6 122.7 0.5
Total Net sales
$ 21,376.0 100.0 % $ 23,748.7 100.0 % $ 20,820.8 100.0 %
(1) Certain software and services revenues are recorded on a net basis for accounting purposes. As a result, the category percentage of net
revenues is not representative of the category percentage of gross profits.
(2) Includes items such as delivery charges to customers.
(3) Prior period amounts have been reclassified to conform with current period presentation.
CDW CORPORATION AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in millions, except per share data, unless otherwise noted)
74
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
None.
Item 9A. Controls and Procedures
Evaluation of Disclosure Controls and Procedures
The Company’s management, with the participation of the Company’s Chief Executive Officer and Chief Financial Officer, has
evaluated the effectiveness of the Company’s disclosure controls and procedures (as such term is defined in Rule 13a-15(e) or
Rule 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) as of the end of the period
covered by this report. Based on such evaluation, the Company’s management, including the Company’s Chief Executive
Officer and Chief Financial Officer, has concluded that, as of the end of such period, the Company’s disclosure controls and
procedures were effective in recording, processing, summarizing and reporting, on a timely basis, information required to be
disclosed by the Company in the reports that it files or submits under the Exchange Act, and that information is accumulated
and communicated to the Company’s management, including the Company’s Chief Executive Officer and Chief Financial
Officer, as appropriate to allow timely discussions regarding required disclosure.
Management’s Annual Report on Internal Control over Financial Reporting
Management is responsible for establishing and maintaining adequate internal control over financial reporting, as defined in
Rule 13a-15(f) and 15d-15(f) under the Exchange Act. Because of its inherent limitations, internal control over financial
reporting may not prevent or detect misstatements and can provide only reasonable assurance with respect to financial statement
preparation and presentation. Also, projections of any evaluation of effectiveness in future periods are subject to the risk that
controls may become inadequate because of changes in conditions, or that the degree of compliance with policies or procedures
may deteriorate.
Management assessed the effectiveness of the Company’s internal control over financial reporting as of December 31, 2023.
Management based this assessment on the criteria set forth by the Committee of Sponsoring Organizations of the Treadway
Commission (COSO) in “Internal Control — Integrated Framework (2013 framework).”
Based on its assessment, management concluded that, as of December 31, 2023, the Company’s internal control over financial
reporting is effective.
Ernst & Young LLP, independent registered public accounting firm, has audited the Consolidated Financial Statements of the
Company and the Company’s internal control over financial reporting and has included their reports herein.
Changes in Internal Control over Financial Reporting
There have been no changes in our internal control over financial reporting during the quarter ended December 31, 2023 that
have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
75
Report of Independent Registered Public Accounting Firm
To the Stockholders and the Board of Directors of CDW Corporation
Opinion on Internal Control Over Financial Reporting
We have audited CDW Corporation and subsidiaries’ internal control over financial reporting as of December 31, 2023, based
on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the
Treadway Commission (2013 framework) (the COSO criteria). In our opinion, CDW Corporation and subsidiaries (the
Company) maintained, in all material respects, effective internal control over financial reporting as of December 31, 2023,
based on the COSO criteria.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States)
(PCAOB), the consolidated balance sheets of the Company as of December 31, 2023 and 2022, and the related consolidated
statements of operations, comprehensive income, stockholders’ equity and cash flows for each of the three years in the period
ended December 31, 2023, and the related notes and our report dated February 26, 2024 expressed an unqualified opinion
thereon.
Basis for Opinion
The Company’s management is responsible for maintaining effective internal control over financial reporting and for its
assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Annual
Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal
control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are
required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable
rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the
audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all
material respects.
Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material
weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and
performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a
reasonable basis for our opinion.
Definition and Limitations of Internal Control Over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally
accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures
that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and
dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit
preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and
expenditures of the company are being made only in accordance with authorizations of management and directors of the
company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or
disposition of the company’s assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also,
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
/s/ Ernst & Young LLP
Chicago, Illinois
February 26, 2024
76
Item 9B. Other Information
On August 7, 2023, Christine Leahy, Chair, President, and Chief Executive Officer of the Company, adopted a Rule 10b5-1
trading plan that is intended to satisfy the affirmative defense of Rule 10b5-1(c) under the Securities Exchange Act of 1934, as
amended. This plan provides for the exercise of stock options and sale of up to an aggregate of 51,437 underlying shares of
common stock of the Company during the period from November 15, 2023 through April 30, 2024.
Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections
None.
77
PART III
Item 10. Directors, Executive Officers and Corporate Governance
We have adopted The CDW Way Code, our code of business conduct and ethics, that is applicable to all of our coworkers,
including officers, and directors. A copy of The CDW Way Code is available on our website at www.cdw.com. We intend to
disclose any substantive amendments to, or waivers from, The CDW Way Code by posting such information on our website or
by filing a Form 8-K, in each case to the extent such disclosure is required by the rules of the SEC or Nasdaq.
See Part I - “Information about our Executive Officers” for the biographical information of our executive officers, which is
incorporated by reference in this Item 10. Other information required under this Item 10 is incorporated herein by reference to
our definitive proxy statement for our 2024 annual meeting of stockholders on May 21, 2024 (“2024 Proxy Statement”), which
we will file with the SEC on or before April 30, 2024.
Item 11. Executive Compensation
Information required under this Item 11 is incorporated herein by reference to the 2024 Proxy Statement.
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
Information required under this Item 12 is incorporated herein by reference to the 2024 Proxy Statement.
Item 13. Certain Relationships and Related Transactions, and Director Independence
Information required under this Item 13 is incorporated herein by reference to the 2024 Proxy Statement.
Item 14. Principal Accountant Fees and Services
Information required under this Item 14 is incorporated herein by reference to the 2024 Proxy Statement.
78
PART IV
Item 15. Exhibits and Financial Statement Schedules
(a) Financial Statements and Schedules
The following documents are filed as part of this report:
(1) Consolidated Financial Statements:
Page
40
42
43
Report of Independent Registered Public Accounting Firm
Consolidated Balance Sheets as of December 31, 2023 and 2022
Consolidated Statements of Operations for the years ended December 31, 2023, 2022 and 2021
Consolidated Statements of Comprehensive Income for the years ended December 31, 2023, 2022 and 2021
44
45
46
Consolidated Statements of Cash Flows for the years ended December 31, 2023, 2022 and 2021
Consolidated Statements of Stockholders’ Equity for the years ended December 31, 2023, 2022 and 2021
Notes to Consolidated Financial Statements
47
All other schedules are omitted since the required information is not present or is not present in amounts
sufficient to require submission of the schedule, or because the information required is included in the
Consolidated Financial Statements or notes thereto.
(b) Exhibits
2.1
Purchase and Sale Agreement, dated as of October 15, 2021, by and between Sirius Computer Solutions
Holdco, LP and CDW LLC previously filed as Exhibit 2.1 with CDW Corporation’s Form 8-K filed on
October 18, 2021 and incorporated herein by reference.
3.1
Seventh Amended and Restated Certificate of Incorporation of CDW Corporation, previously filed as Exhibit
3.1 with CDW Corporation’s Form 8-K filed on May 22, 2023 and incorporated herein by reference.
3.2
Amended and Restated By-Laws of CDW Corporation, previously filed as Exhibit 3.2 with CDW
Corporation’s Form 8-K filed on May 22, 2023 and incorporated herein by reference.
3.3
Articles of Organization of CDW LLC, previously filed as Exhibit 3.3 with CDW Corporation’s Form S-4
filed on September 7, 2010 and incorporated herein by reference.
3.4
Amended and Restated Limited Liability Company Agreement of CDW LLC, previously filed as Exhibit 3.4
with CDW Corporation’s Form S-4 filed on September 7, 2010 and incorporated herein by reference.
3.5
Certificate of Incorporation of CDW Finance Corporation, previously filed as Exhibit 3.5 with CDW
Corporation’s Form S-4 filed on September 7, 2010 and incorporated herein by reference.
3.6
Amended and Restated By-Laws of CDW Finance Corporation, previously filed as Exhibit 3.1 with CDW
Corporation’s Form 10-Q filed on May 8, 2015 and incorporated herein by reference.
3.7
Articles of Organization of CDW Technologies LLC, previously filed as Exhibit 3.7 with CDW
Corporation’s Form 10-K filed on February 25, 2016 and incorporated herein by reference.
3.8
Operating Agreement of CDW Technologies LLC, previously filed as Exhibit 3.8 with CDW Corporation’s
Form 10-K filed on February 25, 2016 and incorporated herein by reference.
3.9
Articles of Organization of CDW Direct, LLC, previously filed as Exhibit 3.9 with CDW Corporation’s
Form S-4 filed on September 7, 2010 and incorporated herein by reference.
3.10
Amended and Restated Limited Liability Company Agreement of CDW Direct, LLC, previously filed as
Exhibit 3.10 with CDW Corporation’s Form S-4 filed on September 7, 2010 and incorporated herein by
reference.
Exhibit
Number Description
79
3.11
Articles of Organization of CDW Government LLC, previously filed as Exhibit 3.11 with CDW
Corporation’s Form S-4 filed on September 7, 2010 and incorporated herein by reference.
3.12
Amended and Restated Limited Liability Company Agreement of CDW Government LLC, previously filed
as Exhibit 3.12 with CDW Corporation’s Form S-4 filed on September 7, 2010 and incorporated herein by
reference.
3.13
Articles of Organization of CDW Logistics LLC, previously filed as Exhibit 3.13 with CDW Corporation’s
Form 10-K filed on February 28, 2020 and incorporated herein by reference.
3.14
Limited Liability Company Agreement of CDW Logistics LLC, previously filed as Exhibit 3.14 with CDW
Corporation’s Form 10-K filed on February 28, 2020 and incorporated herein by reference.
3.15
Articles of Organization of Amplified IT LLC, previously filed as Exhibit 3.15 with CDW Corporation’s
Post-Effective Amendment No. 1 to Form S-3 filed on November 23, 2021 and incorporated herein by
reference.
3.16
Amended and Restated Operating Agreement of Amplified IT LLC, previously filed as Exhibit 3.1 with
CDW Corporation’s Form 10-Q filed on November 1, 2023 and incorporated herein by reference.
3.17
Certificate of Conversion of SCS Holdings I LLC, previously filed as Exhibit 3.17 with CDW Corporation’s
Form S-3 filed on August 2, 2023 and incorporated herein by reference.
3.18
Limited Liability Company Agreement of SCS Holdings I LLC, previously filed as Exhibit 3.18 with CDW
Corporation’s Form S-3 filed on August 2, 2023 and incorporated herein by reference.
3.19
Certificate of Conversion of Sirius Computer Solutions, LLC, previously filed as Exhibit 3.19 with CDW
Corporation’s Form S-3 filed on August 2, 2023 and incorporated herein by reference.
3.20
Limited Liability Company Agreement of Sirius Computer Solutions, LLC, previously filed as Exhibit 3.20
with CDW Corporation’s Form S-3 filed on August 2, 2023 and incorporated herein by reference.
3.21
Articles of Conversion of Sirius Federal, LLC, previously filed as Exhibit 3.21 with CDW Corporation’s
Form S-3 filed on August 2, 2023 and incorporated herein by reference.
3.22
Articles of Amendment of Sirius Federal, LLC, previously filed as Exhibit 3.22 with CDW Corporation’s
Form S-3 filed on August 2, 2023 and incorporated herein by reference.
3.23
Amended and Restated Limited Liability Company Agreement of Sirius Federal, LLC, previously filed as
Exhibit 3.23 with CDW Corporation’s Form S-3 filed on August 2, 2023 and incorporated herein by
reference.
3.24
Certificate of Formation of Sirius Computer Solutions Financial Services, LLC, previously filed as Exhibit
3.24 with CDW Corporation’s Form S-3 filed on August 2, 2023 and incorporated herein by reference.
3.25
Second Amended and Restated Limited Liability Company Agreement of Sirius Computer Solutions
Financial Services, LLC, previously filed as Exhibit 3.25 with CDW Corporation’s Form S-3 filed on August
2, 2023 and incorporated herein by reference.
4.1
Description of CDW Corporation’s Common Stock, previously filed as Exhibit 4.1 with CDW Corporation’s
Form 10-K filed on February 28, 2022 and incorporated herein by reference.
4.2
Specimen Common Stock Certificate, previously filed as Exhibit 4.1 with CDW Corporation’s Amendment
No. 3 to Form S-1 filed on June 25, 2013 and incorporated herein by reference.
4.3
Base Indenture, dated as of December 1, 2014, by and among CDW LLC, CDW Finance Corporation, CDW
Corporation, the other guarantors party thereto and U.S. Bank National Association as trustee, previously
filed as Exhibit 4.1 with CDW Corporation’s Form 8-K filed on December 1, 2014 and incorporated herein
by reference.
Exhibit
Number Description
80
4.4
First Supplemental Indenture, dated as of December 1, 2014, by and among CDW LLC, CDW Finance
Corporation, CDW Corporation, the other guarantors party thereto and U.S. Bank National Association as
trustee, previously filed as Exhibit 4.2 with CDW Corporation’s Form 8-K filed on December 1, 2014 and
incorporated herein by reference.
4.5
Form of 5.5% Senior Note (included as Exhibit A to Exhibit 4.4), previously filed as Exhibit 4.3 with CDW
Corporation’s Form 8-K filed on December 1, 2014 and incorporated herein by reference.
4.6
Fourth Supplemental Indenture, dated as of September 26, 2019, by and among CDW LLC, CDW Finance
Corporation, CDW Corporation, the other guarantors party thereto and U.S. Bank National Association as
trustee, previously filed as Exhibit 4.2 with CDW Corporation’s Form 8-K filed on September 26, 2019 and
incorporated herein by reference.
4.7
Form of 4.250% Senior Note (included as Exhibit A to Exhibit 4.6) previously filed as Exhibit 4.3 with
CDW Corporation’s Form 8-K filed on September 26, 2019 and incorporated herein by reference.
4.8
Fifth Supplemental Indenture, dated as of April 21, 2020, by and among CDW LLC, CDW Finance
Corporation, CDW Corporation, the other guarantors party thereto and U.S. Bank National Association as
trustee, previously filed as Exhibit 4.2 with CDW Corporation’s Form 8-K filed on April 21, 2020 and
incorporated herein by reference.
4.9
Form of 4.125% Senior Note (included as Exhibit A to Exhibit 4.8), previously filed as Exhibit 4.3 with
CDW Corporation’s Form 8-K filed on April 21, 2020 and incorporated herein by reference.
4.10
Sixth Supplemental Indenture, dated as of August 13, 2020, by and among CDW LLC, CDW Finance
Corporation, CDW Corporation, the other guarantors party thereto and U.S. Bank National Association as
trustee, previously filed as Exhibit 4.2 with CDW Corporation’s Form 8-K filed on August 13, 2020 and
incorporated herein by reference.
4.11
Form of 3.25% Senior Note (included as Exhibit A to Exhibit 4.10), previously filed as Exhibit 4.3 with
CDW Corporation’s Form 8-K filed on August 13, 2020 and incorporated herein by reference.
4.12
Seventh Supplemental Indenture, dated as of December 1, 2021, by and among CDW LLC, CDW Finance
Corporation, CDW Corporation, the other guarantors party thereto and U.S. Bank National Association,
previously filed as Exhibit 4.2 with CDW Corporation’s Form 8-K filed on December 1, 2021 and
incorporated herein by reference.
4.13
Form of 2.670% Senior Note (included as Exhibit A to Exhibit 4.12) previously filed as Exhibit 4.3 with
CDW Corporation’s Form 8-K filed on December 1, 2021 and incorporated herein by reference.
4.14
Eighth Supplemental Indenture, dated as of December 1, 2021, by and among CDW LLC, CDW Finance
Corporation, CDW Corporation, the other guarantors party thereto and U.S. Bank National Association,
previously filed as Exhibit 4.4 with CDW Corporation’s Form 8-K filed on December 1, 2021 and
incorporated herein by reference.
4.15
Form of 3.276% Senior Note (included as Exhibit A to Exhibit 4.14) previously filed as Exhibit 4.5 with
CDW Corporation’s Form 8-K filed on December 1, 2021 and incorporated herein by reference.
4.16
Ninth Supplemental Indenture, dated as of December 1, 2021, by and among CDW LLC, CDW Finance
Corporation, CDW Corporation, the other guarantors party thereto and U.S. Bank National Association,
previously filed as Exhibit 4.6 with CDW Corporation’s Form 8-K filed on December 1, 2021 and
incorporated herein by reference.
4.17
Form of 3.569% Senior Note (included as Exhibit A to Exhibit 4.16) previously filed as Exhibit 4.7 with
CDW Corporation’s Form 8-K filed on December 1, 2021 and incorporated herein by reference.
10.1
Credit Agreement, dated as of December 1, 2021, by and among CDW LLC, the lenders from time to time
party thereto, JPMorgan Chase Bank, N.A., as administrative agent, and the joint lead arrangers, joint
bookrunners, co-syndication agents and co-documentation agents party thereto, previously filed as Exhibit
10.1 with CDW Corporation’s Form 8-K filed on December 2, 2021 and incorporated herein by reference.
10.2
Amendment Agreement, dated as of April 5, 2022, by and between CDW LLC and JPMorgan Chase Bank,
N.A., previously filed as Exhibit 10.1 with CDW Corporation’s Form 10-Q filed on May 4, 2022 and
incorporated herein by reference.
Exhibit
Number Description
81
10.3
Amendment No. 1 to Credit Agreement, dated as of June 7, 2023, by and among CDW LLC, the lenders
from time to time party thereto and JPMorgan Chase Bank, N.A., as administrative agent, previously filed as
Exhibit 10.1 to CDW Corporation’s Form 10-Q filed on August 2, 2023 and incorporated herein by
reference.
10.4
Revolving Credit Agreement, dated as of December 1, 2021, by and among CDW LLC, CDW Finance
Holdings Limited, the guarantors party thereto, the lenders party thereto, JPMorgan Chase Bank, N.A., as
administrative agent, Wells Fargo Commercial Distribution Finance, LLC, as floorplan funding agent, and
the joint lead arrangers, joint bookrunners, co-syndication agents and co-documentation agents party thereto,
previously filed as Exhibit 10.2 with CDW Corporation’s Form 8-K filed on December 2, 2021 and
incorporated herein by reference.
10.5
Amendment No. 1 to Revolving Credit Agreement, dated as of June 7, 2023, by and among CDW LLC,
CDW Finance Holdings Limited, the lenders from time to time party thereto and JPMorgan Chase Bank,
N.A., as administrative agent, previously filed as Exhibit 10.2 to CDW Corporation’s Form 10-Q filed on
August 2, 2023 and incorporated herein by reference.
10.6§
Form of Compensation Protection Agreement, previously filed as Exhibit 10.4 with CDW Corporation’s
Form 10-K filed on February 24, 2023 and incorporated herein by reference.
10.7§
Letter Agreement, dated as of September 13, 2011, by and between CDW Direct, LLC and Christina M.
Corley, previously filed as Exhibit 10.31 with CDW Corporation’s Form 10-K filed on March 9, 2012 and
incorporated herein by reference.
10.8§
Form of Indemnification Agreement by and between CDW Corporation and its directors and executive
officers, previously filed as Exhibit 10.32 with CDW Corporation’s Amendment No. 2 to Form S-1 filed on
June 14, 2013 and incorporated herein by reference.
10.9§
CDW Corporation Senior Management Incentive Plan, as Amended and Restated Effective January 1, 2020,
previously filed as Exhibit 10.1 with CDW Corporation’s Form 10-Q filed on August 5, 2020 and
incorporated herein by reference.
10.10§
CDW Corporation Amended and Restated 2013 Long-Term Incentive Plan, previously filed as Exhibit 10.1
with CDW Corporation’s Form 8-K filed on May 19, 2016 and incorporated herein by reference.
10.11§
CDW Corporation 2021 Long-Term Incentive Plan, previously filed as Exhibit 10.1 with CDW
Corporation’s Form 8-K filed on May 19, 2021 and incorporated herein by reference.
10.12§
CDW Corporation Coworker Stock Purchase Plan (As Amended and Restated, Effective May 20, 2021),
previously filed as Exhibit 10.2 with CDW Corporation’s Form 10-Q filed on August 4, 2021 and
incorporated herein by reference.
10.13§
Form of Stock Option Agreement under the CDW Corporation Amended and Restated 2013 Long-Term
Incentive Plan, previously filed as Exhibit 10.22 with CDW Corporation’s Form 10-K filed on March 1,
2017 and incorporated herein by reference.
10.14§
Form of Stock Option Agreement under the CDW Corporation 2021 Long-Term Incentive Plan for awards
granted prior to February 15, 2023, previously filed as Exhibit 10.14 with CDW Corporation’s Form 10-K
filed on February 28, 2022 and incorporated herein by reference.
10.15§
Form of Stock Option Agreement under the CDW Corporation 2021 Long-Term Incentive Plan for awards
granted on or after February 15, 2023, previously filed as Exhibit 10.13 with CDW Corporation’s Form 10-K
filed on February 24, 2023 and incorporated herein by reference.
10.16§
Form of Performance Share Unit Award Agreement under the CDW Corporation Amended and Restated
2013 Long-Term Incentive Plan, previously filed as Exhibit 10.2 with CDW Corporation’s Form 10-Q filed
on May 5, 2021 and incorporated herein by reference.
10.17§
Form of Performance Share Unit Award Agreement under the CDW Corporation 2021 Long-Term Incentive
Plan for awards granted prior to February 15, 2023, previously filed as Exhibit 10.17 with CDW
Corporation’s Form 10-K filed on February 28, 2022 and incorporated herein by reference.
10.18§
Form of Performance Share Unit Award Agreement under the CDW Corporation 2021 Long-Term Incentive
Plan for awards granted on or after February 15, 2023, previously filed as Exhibit 10.16 with CDW
Corporation’s Form 10-K filed on February 24, 2023 and incorporated herein by reference.
Exhibit
Number Description
82
10.19§
Form of Restricted Stock Unit Award Agreement under the CDW Corporation Amended and Restated 2013
Long-Term Incentive Plan for awards granted prior to February 15, 2023, previously filed as Exhibit 10.20
with CDW Corporation’s Form 10-K filed on February 28, 2020 and incorporated herein by reference.
10.20§
Form of Restricted Stock Unit Award Agreement under the CDW Corporation 2021 Long-Term Incentive
Plan for awards granted prior to February 15, 2023, previously filed as Exhibit 10.19 with CDW
Corporation’s Form 10-K filed on February 28, 2022 and incorporated herein by reference.
10.21§
Form of Restricted Stock Unit Award Agreement under the CDW Corporation 2021 Long-Term Incentive
Plan for awards granted on or after February 15, 2023, previously filed as Exhibit 10.19 with CDW
Corporation’s Form 10-K filed on February 24, 2023 and incorporated herein by reference.
10.22§
Form of Non-Employee Director Restricted Stock Unit Award Agreement under the CDW Corporation 2021
Long-Term Incentive Plan, previously filed as Exhibit 10.20 with CDW Corporation’s Form 10-K filed on
February 24, 2023 and incorporated herein by reference.
10.23§
Form of Lead Independent Director Restricted Stock Unit Award Agreement under the CDW Corporation
2021 Long-Term Incentive Plan, previously filed as Exhibit 10.1 with CDW Corporation’s Form 10-Q filed
on May 3, 2023 and incorporated herein by reference.
10.24§
CDW LLC Nonqualified Deferred Compensation Plan, previously filed as Exhibit 10.3 with CDW
Corporation’s Form 10-Q filed on August 4, 2021 and incorporated herein by reference.
10.25§
First Amendment to the CDW LLC Nonqualified Deferred Compensation Plan, previously filed as Exhibit
10.2 with CDW Corporation’s Form 10-Q filed on May 3, 2023 and incorporated herein by reference.
10.26§
CDW Director Deferred Compensation Plan, previously filed as Exhibit 10.23 with CDW Corporation’s
Form 10-K filed on February 28, 2022 and incorporated herein by reference.
21.1*
List of subsidiaries.
22.1*
23.1*
List of Issuer and Guarantor subsidiaries.
Consent of Ernst & Young LLP.
31.1*
Certification of Chief Executive Officer pursuant to Rule 13a-14(a) or Rule 15d-14(a) under the Securities
Exchange Act of 1934.
31.2*
Certification of Chief Financial Officer pursuant to Rule 13a-14(a) or Rule 15d-14(a) under the Securities
Exchange Act of 1934.
32.1**
Certification of Chief Executive Officer pursuant to 18 U.S.C. 1350.
32.2**
Certification of Chief Financial Officer pursuant to 18 U.S.C. 1350.
97.1§*
CDW Corporation Restatement Disgorgement Policy
101.INS* XBRL Instance Document
101.SCH* Inline XBRL Taxonomy Extension Schema Document
101.CAL* Inline XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF* Inline XBRL Taxonomy Extension Definition Linkbase Document
101.LAB* Inline XBRL Taxonomy Extension Label Linkbase Document
101.PRE* Inline XBRL Taxonomy Extension Presentation Linkbase Document
104* Cover Page Interactive Data File (embedded within the Inline XBRL document)
Exhibit
Number Description
* Filed herewith
** These items are furnished and not filed.
§ A management contract or compensatory arrangement required to be filed as an exhibit pursuant to Item 601 of
Regulation S-K.
83
Item 16. Form 10-K Summary
None.
84
SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this
report to be signed on its behalf by the undersigned, thereunto duly authorized.
CDW CORPORATION
Date: February 26, 2024 By: /s/ Christine A. Leahy
Christine A. Leahy
Chair, President and Chief Executive Officer
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following
persons on behalf of the registrant and in the capacities and on the dates indicated.
85
Signature Title Date
/s/ Christine A. Leahy
Chair, President and Chief Executive Officer
(principal executive officer) and Director
February 26, 2024
Christine A. Leahy
/s/ Albert J. Miralles
Senior Vice President and Chief Financial Officer
(principal financial officer)
February 26, 2024
Albert J. Miralles
/s/ Peter R. Locy
Vice President, Controller and Chief Accounting Officer
(principal accounting officer)
February 26, 2024
Peter R. Locy
/s/ Virginia C. Addicott Director February 26, 2024
Virginia C. Addicott
/s/ James A. Bell Director February 26, 2024
James A. Bell
/s/ Lynda M. Clarizio Director February 26, 2024
Lynda M. Clarizio
/s/ Anthony R. Foxx
Director
February 26, 2024
Anthony R. Foxx
/s/ Kelly J. Grier
Director
February 26, 2024
Kelly J. Grier
/s/ Marc E. Jones
Director
February 26, 2024
Marc E. Jones
/s/ Sanjay Mehrotra
Director
February 26, 2024
Sanjay Mehrotra
/s/ David W. Nelms Director February 26, 2024
David W. Nelms
/s/ Joseph R. Swedish Director February 26, 2024
Joseph R. Swedish
/s/ Donna F. Zarcone Director February 26, 2024
Donna F. Zarcone
86
(Unaudited)
($ in millions)
Non-GAAP Operating Income Reconciliation
2018 2019 2020 2021 2022 2023
Operating income $ 987.3 $ 1,133.6 $ 1,179.2 $ 1,419.0 $ 1,735.2 $ 1,680.9
Amortization of intangibles
(1)
182.7 178.5 158.1 94.9 167.9 154.4
Equity-based compensation 40.7 48.5 42.5 72.6 91.1 93.7
Acquisition and integration expense 1.2 3.6 4.9 54.3 48.3 30.0
Transformation initiatives
(2)
— — — — 6.3 27.1
Workplace optimization
(3)
— — — — — 47.7
Other adjustments 4.7 4.2 19.9 4.6 1.7 5.3
Non-GAAP operating income $ 1,216.6 $ 1,368.4 $ 1,404.6 $ 1,645.4 $ 2,050.5 $ 2,039.1
(1) Includes amortization expense for acquisition-related intangible assets, primarily customer relationships, customer
contracts and trade names.
(2)
Includes costs related to strategic transformation initiatives focused on optimizing various operations and systems.
(3)
Includes costs related to the workforce reduction program and charges related to the reduction of our real estate lease
portfolio.
Non-GAAP Net Income Reconciliation
2018 2019 2020 2021 2022 2023
US GAAP Net income $ 643.0 $ 736.8 $ 788.5 $ 988.6 $ 1,114.5 $ 1,104.3
Amortization of intangibles
(1)
182.7 178.5 158.1 94.9 167.9 154.4
Equity-based compensation 40.7 48.5 42.5 72.6 91.1 93.7
Gain on sale of equity method investment — — — (36.0) — —
Net loss on extinguishments of long-term
debt — 22.1 27.3 6.0 1.6 —
Acquisition and integration expense 1.2 3.6 4.9 54.3 48.3 30.0
Transformation initiatives
(2)
— — — — 6.3 27.1
Workplace optimization
(3)
— —
— —
— 47.7
Other adjustments 4.7 4.2 19.9 4.6 1.7 5.3
Aggregate adjustment for income taxes (78.0) (91.6) (86.8) (66.1) (89.9) (116.3)
Non-GAAP net income $ 794.3 $ 902.1 $ 954.4 $ 1,118.9 $ 1,341.5 $ 1,346.2
US GAAP net income per diluted share $ 4.19 $ 4.99 $ 5.45 $ 7.04 $ 8.13 $ 8.10
Non-GAAP net income per diluted share $ 5.17 $ 6.10 $ 6.59 $ 7.97 $ 9.79 $ 9.88
Shares used in computing US GAAP and
Non-GAAP net income per diluted share 153.6 147.8 144.8 140.5 137.0 136.3
(1)
Includes amortization expense for acquisition-related intangible assets, primarily customer relationships, customer
contracts and trade names.
(2)
Includes costs related to strategic transformation initiatives focused on optimizing various operations and systems.
(3)
Includes costs related to the workforce reduction program and charges related to the reduction of our real estate lease
portfolio.
87
Return on Working Capital
2018 2019 2020 2021 2022 2023
Numerator
Non-GAAP operating income
(1)
$ 1,216.6 $ 1,368.4 $ 1,404.6 $ 1,645.4 $ 2,050.5 $ 2,039.1
Taxes
(2)
(316.3) (355.8) (365.2) (427.8) (533.1) (530.2)
Non-GAAP operating income after tax 900.3 1,012.6 1,039.4 1,217.6 1,517.4 1,508.9
Denominator
Trailing 5-point avg. AR
(3)
$ 2,850.2
$ 3,233.7 $ 3,527.3 $
3,982.9 $ 4,984.6 $ 4,928.7
Trailing 5-point avg. Inventory 481.9 582.4 677.2 833.2 943.4 749.1
Trailing 5-point avg. AP
(4)
(1,946.8) (2,270.0) (2,412.3) (2,754.9) (3,632.9) (3,309.6)
Working capital $ 1,385.3 $ 1,546.1 $ 1,792.2 $ 2,061.2 $ 2,295.1 $ 2,368.2
Return on working capital 65.0 % 65.5 % 58.0 % 59.1 % 66.1 % 63.7 %
(1) Non-GAAP measure. Refer to previous table for non-GAAP reconciliation.
(2)
The normalized effective tax rate is 26%.
(3)
Includes Accounts receivable and Miscellaneous receivables.
(4)
Includes Accounts payable-trade, Accounts payable-inventory financing and cash overdrafts.
Adjusted Free Cash Flow
Year Ended December 31,
2023 2022
Net cash provided by operating activities $ 1,598.7 $ 1,335.9
Capital expenditures (148.2) (127.8)
Free cash flow 1,450.5 1,208.1
Net change in accounts payable-inventory financing (23.7) 84.6
Adjusted free cash flow
(1)
$ 1,426.8 $ 1,292.7
(1) Defined as Cash flows provided by operating activities less capital expenditures, adjusted to include cash flows from
financing activities that relate to the purchase of inventory.
88
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91
CDW CORPORATION
The printer and paper utilized for this report have been certied by the Forest Stewardship
Council® (FSC®), which promotes environmentally appropriate, socially benecial and
economically viable management of the world’s forests. This report is on paper made from
mixed sources of post-industrial recycled and virgin ber.
COMPANY INFORMATION
Principal Location
CDW Corporation
200 N. Milwaukee Avenue
Vernon Hills, Illinois 60061
(847) 465-6000
Auditors
Ernst & Young LLP
155 North Wacker Drive
Chicago, IL 60606-1787
Common Stock Listing
The company’s common stock is listed on Nasdaq under
the trading symbol CDW.
Transfer Agent, Registrar and
Dividend Disbursing Agent
Computershare
P.O. Box 505000
Louisville, KY 40233-5000
Email: web.queries@computershare.com
Telephone: (800) 736-3001 (toll free)
(781) 575-3100 (toll number)
Investor Relations Contact
Steven O’Brien
Vice President, Investor Relations
(847) 968-0238
investorrelations@cdw.com
Upon written request to Investor Relations, we will provide,
free of charge, a copy of our Form 10-K for the scal year
ended December 31, 2023.
CDW’s Annual Report, Form 10-K, Form 10-Q,
proxy statement and other lings with the Securities
and Exchange Commission, can be accessed on
investor.cdw.com under SEC lings.
Media Relations Contact
Sara Granack
Vice President, Corporate Communications & Reputation
(847) 419-7411
saragra@cdw.com
Forward-looking Statements
Statements in this annual report that are not statem
ents of
historical fact are forward-looking statements within the meaning
of the federal securities laws, including without limitation
statements regarding the future nancial performance of CDW.
These statements involve risks and uncertainties that may cause
actual results or events to dier materially from those described
in such statements. Important factors that could cause actual
results or events to dier materially from CDW’s expectations, or
cautionary statements, are disclosed under the sections entitled
“Risk Factors” and “Management’s Discussion and Analysis of
Financial Condition and Results of Operations” included in CDW’s
Annual Report on Form 10-K for the year ended December 31, 2023
(the “Form 10-K”) and in CDW’s subsequent Quarterly Reports on
Form 10-Q led with the Securities and Exchange Commission.
Refer to page 3 of the Form 10-K for additional information. CDW
undertakes no obligation to publicly update or revise any forward-
looking statement as a result of new information, future events or
otherwise, except as required by law.
Use of Non-GAAP Financial Measures
Non-GAAP operating income, Non-GAAP operating income margin,
Non-GAAP net income, Non-GAAP net income per diluted share
and Adjusted free cash ow are not based on generally accepted
accounting principles in the United States (“non-GAAP”). CDW
believes these non-GAAP nancial measures provide helpful
information with respect to the underlying operating performance
of CDW’s business, as they remove the impact of items that
management believes are not reective of underlying operating
performance. For a reconciliation of these non-GAAP nancial
measures to the applicable most comparable US GAAP financial
measures, see page 87 of this Annual Report. Reconciliations for
these nancial measures are also included on the investor relations
section of the company website at www.cdw.com. Non-GAAP
measures used by CDW may dier from similar measures used by
other companies, even when similar terms are used to identify
such measures.
FINANCIAL PERFORMANCE
Portfolio of Customer Channels
2023 Net Sales – $21.4B
Balanced Performance: All Six Customer Sales Channels
delivered $1.6 Billion or greater in Net Sales
$2.3B
$9.0 B
$3.3B
$2.7B
$2.6B
$1.6B
At CDW, everything
we do revolves around
meeting the needs of
our customers.
CDW’s integrated technology
solutions and services helped
more than 250,000 business,
government, education and
healthcare customers in
more than 150 countries
navigate an increasingly
complex IT landscape and
optimize the return on their
technology investment.
* Non-GAAP operating income, Non-GAAP operating income margin, Non-GAAP net income and Non-GAAP net income per diluted share are
non-GAAP financial measures. Please refer to “Use of Non-GAAP Financial Measures” on the inside back cover for further information.
** Return on Working Capital ("ROWC") is defined as the percentage of Non-GAAP Operating Income Aer-tax divided by Working Capital.
Please refer to "Use of Non-GAAP Financial Measures" on the inside back cover for further information.
$794
$643
$902
$737
$954
$6.59
$789
14%
5-Year CAGR
Non-GAAP net income* ($MM)
GAAP net income ($MM)
Non-GAAP net income per diluted share* ($)
Non-GAAP net income per diluted share
Compound Annual Growth Rate
2018 201 9 2020 2021 2022 2023
$7.97
$989
$1,119
$5.17
$1,342
$9.79
$1,115
Non-GAAP operating income (NGOI)* ($MM)
GAAP operating income ($MM)
NGOI Mar
gin*
(%)
NGOI Compound Annual Growth Rate
11%
5-Year CAGR
$2,051
2018 2019 2020 2021 2022 2023
8.6%
$1,735
$2,051
$1,645
$1,405
$1,368
$1,217
$987
$1,134
$1,179
$1,419
7.5%
7.6%
7.6%
7.9%
9.5%
$1,681
$2,039
$6.10
$9.88
$1,104
$1,346
Corporate
(
>
250 employees)
Small Business
(
<
250 employees)
Government
(Federal, State and Local)
Education
(K-12, Higher Ed)
Healthcare
Other
(Canada, UK)
Return on Working Capital**
2018 2019 2020 2021 2022 2023
65.0%
65.5%
58.0%
59.1%
66.1%
63.7%
2018 2019 2020 2021 2022 2023
Gross Profit ($B)
Gross Profit Compound Annual
Growth Rate (CAGR)
11%
5-Year CAGR
$2.71
$3.04
$3.21
$3.57
$4.69
$4.65
2022 ANNUAL REPORT
Make
amazing
happen.
2023 Annual Report
CDW Corporation
200 N. Milwaukee Avenue
Vernon Hills, Illinois 60061
CDW Corporation 2023 Annual Report