Resale Features Guide (Verizon West Footprint)
Here are a few tips to assist you in using this guide
• The touch call/touch-tone pad is the numbered push button pad you use to dial.
• With some calling services, you will be instructed to press either the star * key or the pound #
key. These keys are located to the left and right of the zero 0 key on your touch call/touch-tone
pad.
• When using a rotary phone, dial 1-1 instead of pressing * and wait four seconds instead of
pressing #. For example, if the instructions say “press 70#,” you should dial 7-0, and wait four
seconds.
• The button that disconnects your call when you hang up the telephone is called the switchhook.
When the instructions read, “press and release
the switchhook,” press the switchhook down for
only one second — about the time it takes to say “one thousand and one.” Then release it.
• If your phone has a “FLASH” button, you can use it instead of the switchhook.
• If your telephone has a pulse/tone switch and you subscribe to touch call/touch-tone service,
place the switch on tone. If you have rotary dial service, place the switch on pulse.
Other important tips
• Some cordless phones and novelty phones are not compatible with calling services that require
distinctive ringing.
• Rates are subject to change without notice.
• Forwarded calls are subject to local or toll charges. If your line is toll restricted, you cannot
forward calls to a toll number.
*69
Do you want to know who just tried calling you? Use *69. It’s a fast and convenient way to get
information about the last call you received — even if you didn’t answer it.
To use *69:
1. Lift the handset and listen for a dial tone.
2. Press *69. (Rotary dial 1-1-6-9)
Other important tips
• If the call is returned and the number is busy, our network will attempt to complete the call for up
to 30 minutes. In most cases, you will be alerted with a special ring when the number is no longer
busy.
• Depending on your service area, *69 will automatically return the call. In other areas, it may
announce the date and time of the call with an option to return the call.
To cancel the call when the line is busy
1. Lift the handset and listen for a dial tone.
2. Press *89. (Rotary dial 1-1-8-9)
• *69 works when the calling information is available and for calls made within your local calling
area. In some locations, it also works on long distance calls.
• If you have Call Waiting and do not want to answer an incoming call, you can use *69 after you
hang up to find out who was trying to reach you and call them back.
• Certain calls cannot be returned by this service.
• *69 is offered in some areas on a “pay-per-use” basis. Rates vary by state.
• All local, regional toll and long distance charges apply.
• When *69 is unable to complete your call, a recording will inform you if the caller’s number was
out of the area or marked private. Charges may apply.
ADDITIONAL LINES
Additional lines can be used for business, faxing, Internet or as an additional way to stay in touch.
To install an additional line, please call your local Verizon
Enterprise Office.
ANNONYMOUS CALL BLOCK
If you have Caller ID, Anonymous Call Block allows you to reject calls from people who have
blocked the display of their telephone numbers and caller information. When an anonymous
caller tries to reach you, they’ll hear a message that instructs them to hang up, remove their
blocking and call again.
To activate Anonymous Call Block
1. Life the handset and listen for a dial tone.
2. Press *77. (Rotary dial 1-1-7-7)
3. A recording or confirmation tone will tell you that your Anonymous Call Block is on.
To cancel Anonymous Call Block
4. Life the handset and listen for a dial tone.
5. Press *87. (Rotary dial 1-1-8-7)
6. A recording or confirmation tone will tell you that your Anonymous Call Block is off.
BUSY REDIAL
Busy Redial automatically redials the last local telephone number you called for up to 30 minutes,
leaving you free to do other things.
To activate Busy Redial
1. Lift the handset and listen for a dial tone.
2. Press *66. (Rotary dial 1-1-6-6)
3. You will hear two normal ringing tones or an announcement. If the called number is still
busy, a voice recording will tell you your call is next in line.
4. Hang up.
5. When the number you called is no longer busy, your telephone will ring with a series of
short-short-long rings.
6. Lift the handset and the call will be connected. You will hear normal ringing tones.
To cancel Busy Redial
1. Lift the handset and listen for a dial tone.
2. Press *86. (Rotary dial 1-1-8-6)
Other important tips
• When you use Busy Redial, you can still make other calls. When your line and the one you are
trying to reach are both free, your phone will signal you with a special ring.
• Busy Redial is automatically cancelled after 30 minutes, even if the call has not been
completed.
• You can use Busy Redial to call back more than one number at a time. Canceling Busy Redial
will cancel all the numbers you’re trying to reach.
• Busy Redial is offered in some areas on a “pay-per-use” basis. Rates vary by state.
CALL BLOCK
Note: These instructions only apply to customers in DC, DE, MD, NJ, PA, VA and WV. Call
Block allows you to block calls from specif
ic phone numbers. Blocked callers will hear a voice
recording that says you are not presently accepting calls.
To activate Call Block
1. Lift the handset and listen for a dial tone.
2. Press *60. (Rotary dial 1-1-6-0)
3. Listen to the voice-recorded instructions for Call Block options. The phone numbers you enter
on your Call Block list will be repeated to you.
4. The number of the last person who called you may be added to your Call Block list by following
the voice-recorded instructions. If you want to add to your list or if your list is
full, simply follow the
voice-recorded instructions.
To cancel Call Block
1. Lift the handset and listen for a dial tone.
2. Press *80 (Rotary dial 1-1-8-0)
Other important tips
• In some areas, your must dial 3 to turn on/off Call Block.
• Call Block blocks up to 6 or 12 numbers, depending on your region.
• This service cannot block cell phone numbers, some business numbers or calls from pay
phones.
• Any calls made from outside your defined calling area or through the operator may not be
blocked. This is for your protection in case of an emergency.
CALL FORWARDING
Call Forwarding allows you to transfer all of your calls to any local or long distance telephone
number. It must be activated from your home phone.
To activate Call Forwarding
1. Lift the handset and listen for a dial tone.
2. Press *72. In some areas, you must press 72#. (Rotary dial 1-1-7-2)
3. At the tone, dial the telephone number that you want your calls forwarded to.
4. When the call is answered, the feature has been activated.
5. If the call is not answered, hang up and call the number again within two minutes. When it
rings, hang up. Even though the call is not answe
red, Call Forwarding will be activated.
To cancel Call Forwarding
1. Lift the handset and listen for a dial tone.
2. Press *73 or 73#. (Rotary dial 1-1-7-3)
3. When you hear two short tones, you’ve turned off Call Forwarding. Hang up.
Other important tips
• Calls forwarded with this service are subject to local or toll charges. If your line is toll restricted,
you cannot forward your calls to a toll number.
• You can make outgoing calls while Call Forwarding is activated.
• A short reminder tone will sound on your home phone when a call is being forwarded to another
number. You cannot answer the call from home.
CALL FORWARDING BUSY LINE /DON’T ANSWER (FIXED AND VARIABLE OPTIONS)
Call Forwarding Busy Line/Don’t Answer allows incoming calls to be forwarded to another
telephone number when your number is busy or when no one answers within a preset number of
rings.
Fixed Options
With the Fixed Option, the number you forward your calls to will be fixed by your local Business
Office. To change the number, you must put in a service order request.
Activating/Canceling Fixed Options
• In most cases, the Call Forwarding Busy Line and/or Don’t Answer is always on.
In areas where you can turn Call Forwarding on and off
• Call Forwarding Busy Line is activated using *90 and deactivated using *91.
• Call Forwarding Don’t Answer is activated using *92 and deactivated using *93.
Variable Options (not available in all areas)
With the Variable Option, enter the number that you want your calls forwarded to each time.
• Call Forwarding Busy Line automatically forwards calls to your designated number when your
line is busy.
• Call Forwarding Don’t Answer automatically forwards calls to your designated number when
there is no answer after a preset number of rings.
Activating/Canceling Variable Options
• To activate Call Forwarding Busy Line/Don’t Answer, dial *41.
• To cancel, dial *43.
Other important tips
• Calls forwarded with this service are subject to local or toll charges.
• You can receive and place calls while Call Forwarding Busy Line/ Don’t Answer is activated.
CALL INTERCEPT*
Call Intercept allows you to manage your calls by screening unidentified incoming calls. Call
Intercept answers virtually all calls that do not provide a valid telephone number (numbers which
typically appear as “anonymous,” “private,” “out of area,” or “unavailable” on your Caller ID
screen) before your phone rings. Callers will be told that you do not accept unidentified calls and
will be asked to record their name.
If unidentified callers do not record their name — or enter your override code — your phone will
not ring. This eliminates interruptions from uni
dentified callers. Recorded names allow you to hear
who is calling. You then have several call-handling options.
*Must have Caller ID service. Not available for business or rotary dial service.
How Call Intercept works
Unidentified callers will hear the following announcement: “The num
ber you are calling has Call
Intercept, a service that requires callers whose telephone numbers do not appear on the Caller ID
display to identify themselves before the call can continue. At the tone, please record your name
or the company you represent and then press the pound key”
• If callers have your override code, also referred to
as your PIN (see Override Code/PIN section),
they must enter it during the announcement to be connected.
• If callers record their name, the call is connected. You’ll hear ringing and callers will hear:
“Thank you. Please hold.”
They will then hear music until you choose how to handle the call.
• You will hear a different ringing pattern from your existing ringing pattern and the words “
Call
Intercept” along with your states Call Intercept phone number will appear on your Caller ID
screen.
• When you answer the phone, you’ll hear the recorded name and be given the following five
options.
When you press Callers hear
“1” Accept call “Thank you. Please hold.”
Music, until you answer the phone.
“2” Decline the call “The person you are calling is not available. Thank you. Good-bye.”
“3” Refuse a sales call “The person you are calling does not accept phone solicitations. Please
add the name to your Do Not Call list. Thank you. Good-bye.”
“4” Send to Verizon
Home Voice Mail* “Connecting to an answering system
.”
“5” Hear who is calling
again Music, until you answer or make a choice.
*You must subscribe to Verizon Home Voice Mail service to hear option 4. If no one answers the
phone, the caller is connected to your Verizon Home Voice Mail (HVM) service or your answering
machine. If you do not have either HVM or an answering machine, callers will hear: “The person
you are calling is not available at this tim
e. Thank you. Good-bye.”
Unidentified long distance callers reaching Call Intercept will pay their normal rates for a
completed call.
You have the ability to turn Call Intercept on and off as necessary by calling Verizon Advanced
Services at 1-800-527-7070 and following the voice prompts.
Override Code/PIN
Family members and friends can bypass Call Intercept by entering your four-digit Call Intercept
override code. Your code is automatically set to the last four digits of your home telephone
number. When your override code is entered, your phone will alert you with a unique ringing
pattern (short-short-long ring) and the words “Priority Caller” will appear on your Caller ID screen.
When Call Intercept is combined with other calling services
• Anonymous Call Rejection (ACR)/Anonymous Call Block: You cannot use ACR and Call
Interc
ept at the same time. Deactivate ACR first by pressing *87.
• Call Waiting: Call Waiting calls that are also Call Intercept calls will have the short-short-long
ring pattern.
• Call Waiting ID: “Call Intercept” will appear on your display unit. Briefly press the switchhook to
ans
wer Call Intercept.
• Talking Call Waiting: When a Call Waiting call comes from a blocked or unavailable number,
Call Intercept takes over. You will never hear a Talking Call Waiting announcement for “Private
Caller” or “Unknown Caller.” (Not available
in all areas or for business service.)
• Call Waiting ID Deluxe: When you have Call Waiting ID Deluxe and Call Intercept, the caller
will not hear the Take Message or Busy/Hold Announcements.
• Distinctive Ring: The ringing patter is the same used for
Call Intercept; a short-short-long ring.
Therefore, if you have the Distinctive Ring service and Call Intercept, the short-short-long ring will
only work for Distinctive Ring service and Call Intercept will have a normal ring.
• *69: If you receive a Call Intercept call, you cannot use *69 to get their name and number.
• Priority Call, Select Call Forwarding, Do Not Disturb: These services work normally for
identified calls. However, they will not work for calls from private callers. (Not available in all
areas.)
• Home Voice Mail: Set the ring cycle (the number of rings heard before Home Voice Mail
answers your calls) to four rings or less than 42 seconds. In addition, be sure your greeting is 20
seconds or longer to ensure the caller understands when to begin recording his or her message.
Please note: you should not use the automated greeting option
because it does not last 20
seconds or longer.
• Call Trace: Customer-originated Call Trace cannot be used on Call Intercept calls.
• Collect Calls: Calls from prison inmates who use automated collect calling systems (where
they do not speak to a live operator) cannot be completed if you have Call Intercept.
• International Cellular Calls: International calls placed from a cellular telephone may have
trouble getting through if you have Call Intercept. If you receive a lot of these calls, you may want
to reconsider your subscription.
• Toll Restrictions: You must have the Toll Restriction/Denial removed from your account for
Call Intercept to work.
• Building Entry Systems: If you live in a building that uses your telephone line to “buzz up” or
allow entry into the building, you should not subscribe to Call Intercept.
CALL TRACE
Note: If you are ever threatened with bodily harm
or you receive a bomb threat, use Call Trace
and contact your local law enforcement agency.
Call Trace allows you to automatically trace unlawful, threatening or harassing phone calls and is
available anytime in most areas. Call Trace can record most calls from outside the region as long
as you do not receive another call in the interim. Traced calls cannot be blocked. A record of the
traced call will be stored at the Verizon Unlawful Call Center.
To activate Call Trace
1. Hang up (or press and release the switchhook).
2. Lift handset and listen for a dial tone.
3. Press *57 (rotary phones dial 1-1-5-7) and follow the voice-recorded instructions.
4. Stay on the line and listen for a recording that tells you if Call Trace was activated and if the
call was successf
ully traced.
5. Once you have successfully traced the required number of calls (differs by area), contact your
local law enforcement agency and obtain a complaint number.
WARNING: If a Call Waiting call comes through before you activate Call Trace, the system will
trace the last call received.
Taking further action
• If you successfully trace a call and choose to take further action, please contact Verizon within
one business day at 1-800-257-2969 to retrieve t
he information on the call in question (this
information will be stored for a period of 24 hours).
• In the case that you decide to pursue legal action, please make a note of the exact date and
time of the call in question, and contact Verizon within 10 days at the number provided by the Call
Trace message.
Other important tips
• The records of all traced calls will be released only to a law enforcement agency.
• In some states, Call Trace is a pay-per-use service for each successful activation and charges
will appear on your monthly phone bill.
• In other states, you can subscribe to Call Trace for a monthly fee.
• Do not use Call Trace for lawful calls including calls from fax machines, computers and
telephone marketing companies.
• If you receive a lot of misdirected fax/computer calls, the Unlawful Call Center (UCC) may
have
you trace one call and attempt to contact the business that is bothering you. If the call originates
from a residential line, you’ll be instructed to trace the required amount of calls and contact your
local police.
CALL WAITING, CANCEL CALL WAITING AND TALKING CALL WAITING
With Call Waiting, a special tone lets you know when another caller is trying to reach you. You
can either answer the new call, or continue talking. With Cancel Call Waiting, you can temporarily
deactivate Call Waiting.
To use Call Waiting
• You will hear a Call Waiting tone during a call. The person calling you will hear a normal ring
until you answer.
• Inform your first caller that you have another call.
• To put the first caller on hold and answer the second call, press and release the switchhook,
flash button or recall button.
• To return to the first call and put the second caller on hold, press and release the switchhook,
flash button or recall button again. You can al
ternate between calls as often as you like.
• If you hang up when you hear the Call Waiting tone, your phone will ring.
• If the first person hangs up, you will automatically be connected to the second person within two
seconds.
To use Cancel Call Waiting (e.g., before using the computer or fax)
1. Lift the handset and listen for a dial tone.
2. Press *70. (Rotary dial 1-1-7-0)
3. Listen for three short tones followed by a dial tone, then dial the number you want to call.
4. Cancel Call Waiting works only for the length of one call. When you hang up Call Waiting
returns automatically to your phone.
Talking Call Waiting
Talking Call Waiting is a Call Waiting enhancement that announces the second caller by name
right after the Call Waiting tone. You decide whether you want to click over to the second caller or
simply call him or her back. If you do not switch to the second caller after the first tone and name
announcement, you will hear a “reminder” tone, but the name will not be announced again. (Not
available for business service.)
Other important tips
• In some areas, you can only use Cancel Call Waiting before placing a call. In other areas, if you
also subscribe to Three-Way Calling, you can use Cancel Call Waiting during the middle of a call.
• You must have Call Waiting to use Talking Call Waiting.
• Talking Call Waiting doesn’t require special equipment.
• When you hear the caller’s name announced with Talking Call Waiting, your first caller will hear
a brief interruption in the conversation.
• Talking Call Waiting announces the name associated with the Call Waiting party’s number.
When a name and/or number is not available, the announcement will say “Unavailable Caller.”
• When the person calling you blocks his/her name and telephone number, Talking Call Waiting
will say “Private Caller.”
• If you subscribe to Call Waiting ID, you will see the second caller’s name and number on your
display instead of hearing his or her name announced.
• If you subscribe to Call Waiting ID and some extensions in your house do not have Call Waiting
ID-capable phone equipment, you can use Talking Call Waiting instead.
CALLER ID
Caller ID lets you see the name and number of the person calling. The information will appear
between the first and second rings on a display device. Devices vary in design, available features
and the amount of names/numbers that can be stored. Caller ID will display numbers or names
and
numbers of most calls, including long distance. Some calls may be shown as “Out-of-Area” or
“Unavailable.” When the person calling you blocks the display of his/her name and number, the
letter “P” or the word “Private” or “Anonymous” will appear. You can block these calls with
Anonymous Call Rejection.
Other important tips
• Some names and numbers cannot be called back, either because they do not accept incoming
calls or they are the main number of a business.
• Caller ID devices can be used with most answering machines if the machine is set to pick up
calls after the second ring.
• A special Caller ID display device must be purchased separately.
• Caller ID – Number Only displays only the caller’s number.
CALL WAITING ID
Call Waiting ID displays the name and phone number of the second caller while you’re on another
call. You can decide whether to take the call or not.
• This service is similar to Call Waiting; you will hear a special Call Waiting tone during a call. If
you choose to answer the incoming call, inform the first call that you have another call.
• Press and release the switchhook/flash to put the first person on hold and answer the second
call.
• To return to the first call and put the second call on hold, press and release the switchhook/flash
again. You can alternate between calls as often as desired.
• This service requires Caller ID and Call Waiting, as well as a special display device that
supports Caller ID and Call Waiting, which must be purchased separately.
CALL WAITING ID DELUXE
Note: This service is not available in all areas, and is not available to business customers.
Call Waiting ID Deluxe giv
es you the following options for handling incoming calls
• Connect the incoming caller to the call in progress.
• Put the current caller on hold and answer the incoming call.
• Connect the incoming caller to a “busy” announcement.
• Forward the incoming call to Home Voice Mail or to another location.
• Connect the incoming call to a “hold” announcement.
Other important tips
• To have Call Waiting ID Deluxe, you must have Caller ID and Call Waiting.
• Call Waiting ID Deluxe requires a special Type-3 device, which must be purchased separately.
• Call Waiting ID Deluxe – Number Only displays only the caller’s phone number.
DISTINCTIVE RING
Distinctive Ring allows you to assign one or two additional numbers to a single line so that each
family member can have his or her own ring. You’ll know who the call is for before you pick up. A
free listing in your local Verizon Directory is available for each Distinctive Ring number at no
additional cost.
Ring patterns
• Calls placed to your primary number will ring in the usual way—one long ring.
• Calls placed to your Distinctive Ring number will ring with two short rings.
• In some areas, you can only receive one additional Distinctive Ring number, which will have a
short ring, one long ring and another short ring. Check with your local Verizon
Enterprise Office to
find out what is available in your area.
Other important tips
• Even though you may have up to three numbers, you can only make one outgoing call at a time.
• Your callers will hear only normal ringing.
• If you have Call Waiting, a special tone that matches each ring pattern will let you know which
number the caller is trying to reach.
• If you have Call Forwarding, you may choose to forward calls to all of your numbers or only to
your main number. Check with your local Business Office for details.
DO NOT DISTURB
Do Not Disturb (formerly called Special Call Acceptance) allows you to receive calls only from the
numbers on a Do Not Disturb list that you create.
When it’s activated, callers who are not on the
list will hear a recording saying you are not presently accepting calls.
To turn Do Not Disturb On/Off
1. Lift the handset and listen for a dial tone.
2. Press *64. (Rotary dial 1-1-6-4)
3. Listen to the recording for instructions on how to turn your service on or off, and how to
change or review your list.
Other Important tips
• Do Not Disturb will store up to 12 numbers.
• If Do Not Disturb is on and no numbers are on your list, your feature will turn off automatically.
SELECTIVE BLOCKING
With Selective Blocking (also known as Per Call Blocking), you prevent your number from being
displayed on other people’s Caller ID equipment one call at a time.
To block display of your number
1. Lift the handset and listen for a dial tone.
2. Press *67. (Rotary dial 1-1-6-7)
3. Listen for the confirmation tone, followed by a dial tone.
4. Place the call. Your number will NOT be displayed, for that call only.
Other important tips
• Calls to 911, toll-free numbers and 700/900 services cannot be blocked.
• Non-listed and non-published numbers will be displayed unless they are blocked.
COMPLETE BLOCKING
With Complete Blocking (also known as Per Line Blocking), you can prevent your number form
being displayed on most of the calls you make. However, you can allow your number to be
displayed on a call by call basis. (Not available in all areas). You must call the Verizon
Enterprise
Office
to activate this service on your line.
To display your number
1. Lift your handset and listen for a dial tone.
2. Press *82. (Rotary dial 1-1-8-2)
3. Listen for the confirmation tone, followed by a dial tone.
4. Place the call and your number will be displayed, for that call only.
Other important tips
• Calls to 911, toll-free numbers and 700/900 services cannot be blocked
• Non-listed or non-published numbers will be displayed unless they are blocked.
PRIORITY CALL
With Priority Call (formerly known as VIP Alert), you can assign a special ring up to 12 numbers
within your regional calling area. Change the numbers on your list or turn the service off anytime.
To turn Priority Call On/Off or change/review your list
1. Lift the handset and listen for a dial tone.
2. Press *61 *. (Rotary dial 1-1-6-1)
3. Listen to the voice recording for instructions on how to turn your service on or off and how to
change or review your list.
*In some areas, turn Priority Call off by pressing *81. (Rotary dial 1-1-8-1)
Other important tips
• When a Priority Caller tries to reach you, you’ll hear a series of short-long-short rings.
• If you are in an area where Priority Call stores 6 numbers and you want to remove all numbers
at the same time, press 0-8.
• Any calls made to you that are not on your list, from outside your defined calling area or through
the operator, will ring normally.
SELECT CALL FORWARDING
With Select Call Forwarding, you can designate calls up to 12 phone numbers to be forwarded to
a number of your choice anywhere within your regional calling area. Only calls from a list of
numbers you select will be forwarded; all other calls will ring at your regular number. You can
change the numbers on that list at any time. You can also turn Select Call Forwarding service off
temporarily without changing your list.
To create your Select Call Forwarding list
1. Pick up the handset and listen for a dial tone.
2. Dial *63. (Rotary dial 1-1-6-3)
3. Follow the spoken, automated instructions.
To turn on/off and update your list
1. Lift the handset and listen for a dial tone.
2. Dial *63. (Rotary dial 1-1-6-3)
3. Listen for an announcement giving the current status of the service— On or Off and how to
change or review your Select Call Forwarding list. The phone numbers you enter on your Select
Call Forwarding list will be repeated to you.
4. If you need the instructions repeated, dial 0.
When Select Call Forwarding is on
• You will hear one short ring — indicating a call is being forwarded.
• You cannot answer a forwarded call at your telephone when Select Call Forwarding is turned
on.
• All other calls not on your Select Call Forwarding list will ring your telephone with a normal ring
and can be answered.
Other important tips
• In some areas, to turn Select Call Forwarding Off, dial *83. (Rotary dial 1-1-8-3)
• You can store 6 or 12 numbers from within your defined calling area on the Select Call
Forwarding list. If your list is full, you must delete one number before you can add another.
• If you are in an area where 6 numbers can be forwarded, dial 0-8 to remove all numbers from
your lis
t.
• You may forward calls to any local or long distance number. If you forward to a long distance
number, you will be charged for each completed call.
• If you have measured or message service, the forwarded calls will be included in your phone
bill.
SPEED DIALING
Speed Dialing lets you place a call to either 8 or 30 local and long distance numbers (depending
on your service) from any phone in your home by
dialing just one or two digits. Operating
procedures differ by state.
If y
ou have Speed Dialing 8
1. Lift the receiver and listen for a dial tone.
2. Press 74# or *74. (Rotary dial 7-4)
3. Listen for a dial tone.
4. Press the speed code (2 through 9).
5. Dial the desired number.
6. Listen for the confirmation tones.
A. Hang up or wait for a dial tone.
B. Repeat these steps until you have assigned a different code to each number on your
Speed Dialing list.
If you have Speed Dialing 30
1. Lift the receiver and listen for a dial tone.
2. Press 75# or *75. (Rotary dial 7-5)
3. Listen for a dial tone.
4. Press the speed code (20 through 49).
5. Dial the desired number.
6. Listen for the confirmation tone.
7. Hang up or wait for a dial tone.
8. Repeat these steps until you have assigned a different code to each number on your
Speed Dialing list.
To place a call with Speed Dialing
1. Lift receiver and listen for a dial tone.
2. Press the code for the number you want to call (2 through 9, or 20 through 49) and the #
sign.
Other important tips
• If you program long distance numbers, be sure to dial 1 before the area code and number (if
required).
• Do not use the number 0 or 1 as Speed Dialing codes (1 is reserved for long distance access
and 0 is reserved for the operator).
• There is no charge for changing numbers on your Speed Dialing list.
• Once you assign a phone number to a code that phone number cannot be deleted. Instead,
replace it with another phone number or, if you don’t have one, your own phone number.
• In most areas, at least seven digits are required to program Speed Dialing. For programming
numbers such as 911, check with your local Verizon
Enterprise Office.
THREE-WAY CALLING
Three-Way Calling allows you to add a third person to your conversation, for example a friend or
coworker. You can even connect long distance calls.
To add a third person to your call
1. Press and release your phone’s recall feature (the flash key, switchhook or hang-up
button) to put the first call on hold.
2. Listen for three short tones/beeps, followed by a dial tone.
3. Dial the number of the second person you want to add to the conversation.
4. When that person answers, press the recall feature (the flash key, switchhook or hang-up
button) once and all three of you will be connected.
To disconnect parties
• Either person can leave the conversation by hanging up. You will still be connected to the other
person.
• You can remove the third person anytime by pressing the recall feature (the flash key,
switchhook or hang-up button) once.
• To disconnect the entire three-way call, simply hang up.
Other important tips
• If the second line is busy or there is no answer, return to the first caller by pressing the recall
feature (the flash key, switchhook or hang-up button) twice.
• Either of your connections can be local or long distance. All local, regional toll and long distance
charges apply.
• Three-Way Calling is offered in some areas on a “pay-per-use” basis. Rates vary by state.
• This service is not available to pay phone and Centrex customers.
WARNING: To avoid placing a three-way call accidentally, hang up your phone for at least three
seconds between every call, whether it’s a three-way call or not, to reset your phone line. If you
have a fax machine or modem that allows simultaneous dialing, make sure you reprogram it to
allow at least three seconds between transmissions.
QUICK REFERENCE GUIDE:
Use the switchhook/hang-up button/flash button for Call Waiting, Call Waiting ID, Caller ID and
Three-Way Calling
When using a rotary dial phone
• Dial 1-1 instead of pressing *
• Wait 4 seconds instead of pressing #
Quick Reference Table:
Feature To Use To Cancel
*69 *69 *89
Anonymous Call Block *77 *87
Busy Redial *66 *86
Call Block *60 *80
Call Forwarding *72 *73
Call Forwarding Busy Line *90 *91
Call Forwarding Don’t Answer *92 *93
Call Forwarding Busy Line/Don’t Answer
(Variable)
*41 *43
Call Trace *57
Cancel Call Waiting *70 Hang up
Do Not Disturb *64
Per Call Blocking (Selective) *67 Hang up
Per Call Blocking (Complete) *82
Priority Call *61 *61
(*81 in some areas)
Select Call Forwarding *63 *63
(*83 in some areas)
Speed Dialing 8 74#
Speed Dialing 30 75#
