General Insurance Privacy Notice

from Bankwest

1. About this Privacy Notice

Bankwest is a division of the Commonwealth

Bank of Australia (ABN 48 123 123 124, AFSL

234945) (CommBank). This Privacy Notice

explains how and why CommBank, including

Bankwest and CommBank’s subsidiaries

(collectively, CommBank Group, we, us),

products.

2. Importance of providing

accurate information

If we ask for your personal information and

you don’t provide it to us, or the information

you provide us is inaccurate or incomplete, we

may not be able to provide you with products

or services that you are requesting, such as

helping you to obtain a quote or complete an

application for insurance.

In addition, if you do not provide accurate and

may affect your eligibility when making a claim.

3. What types of personal information we collect

Type of Information What kinds of personal information might be involved

Identity and contact

details

This may include your name, address, email address, phone number, and

date of birth.

Insurance Information Information in connection with your application and your policy, such as:

• the risk you would like to insure; and

• premiums, claims, complaints, queries or feedback, including their

status, scope, progress, and value.

Customer insights We may combine the data that we hold about you to get a more integrated

Behavioural information Information we generate about how you use our products, services, and

digital platforms.

Type of Information What kinds of personal information might be involved

Interactions including

call recordings

We may monitor and record calls and other interactions with us, like when

you visit a branch, or use web chat, the Bankwest website or app. We will

let you know if we are doing this.

Sensitive information There may be times where the information we collect to support you

will be sensitive information under privacy laws. The types of sensitive

information we collect may include:

• health and other medical information; and

4. How we collect personal information

We collect information directly from you most of the time, such as when you contact us to provide a

product or service via our digital channels, our branch network, or call centres. We may also collect

information from Hollard, in particular insurance information described in section 3.

There may also be times where we collect information about you from third parties, such as:

Type of Information Examples of third parties

Third parties acting on

your behalf or on our

behalf

• A solicitor, executor, administrator, attorney, guardian, or trustee

• Third party service providers who capture data on our behalf

Purpose What use cases this might involve

Serve you as a customer We use information to provide products and services to you, including to:

• manage our relationship with you;

• support you with your applications, claims lodgement, and requests

while you hold a policy;

• respond to complaints or other service inquiries; and

• contact you to tell you about something important.

Purpose What use cases this might involve

Improve your customer

experience and our

We use your information to improve the way we and Hollard provide

products and services. For example, we may:

products and services; and

• review customer feedback, interactions, and how digital features are

being used.

Perform Analytics

Activities

We may develop customer insights as set out in the ‘What type of

personal information we collect’ section of this notice. We may use and

share those insights with Hollard to support the activities that we and

Hollard undertake.

Manage risk Such as to:

• support the management of our information security and network

controls;

The information we hold about you may be disclosed directly to Hollard for the purposes set out in

this Privacy Notice in section 5 above. We may also share your information with other third parties,

including:

Who we share

information with

Examples of who those third parties might be

Other policyholders or

third parties entitled to

cover or benefits under

your policy

Another person named on your insurance policy

Your Authorised

Solicitor, executor, administrator, attorney, guardian or trustee

Government and law

enforcement agencies

We may share your information with regulatory bodies, government

agencies and law enforcement bodies to comply with our obligations.

7. Marketing

From time to time, we may also use your

personal information to tell you about products

and services that you might be interested in,

including offers from our business and referral

partners, but we will stop if you tell us to.

We may contact you by various means,

offers from us, you can opt-out by following the

instructions provided in the marketing message.

8. Overseas Disclosure

From time to time we may send personal

information to service providers or other third

parties who operate or hold data outside

of Australia. Where we send information

overseas, we make sure that appropriate data

handling and security arrangements are in

place. Australian law may not apply to some of

10. Further information, including