Iron City Boulders

Part-time Climbing Coach & Gym Operations Team Member Job Description

Job Summary

Iron City Boulders by Moments Climbing is looking for experienced, fun-loving, passionate team

members to contribute and add value in a dynamic, team-oriented environment. The Climbing Coach

and Gym Operations position is a customer-focused part-time position that is responsible for working

alongside the leadership team to ensure that all aspects of the guest, member, and team member

experience are welcoming, memorable, valuable, and safety focused.

We are seeking highly-engaged individuals committed to further the Iron City Boulders vision to develop

well-rounded youth climbers, willing to take on challenges, act with integrity, contribute to a flourishing

climbing community, and to be positively engaged. ICB Coaches are responsible for developing

curriculum for youth athletes to reflect this vision and will be expected to adapt your practices as the

need arises.

Regardless of the position, Moments Climbing expects teamwork, flexibility, and cross-training from all

team members. All team members are responsible for daily support in customer service, retail sales, risk

management, coaching, instruction, group facilitation, cleaning/disinfecting and maintenance, front

desk operations, special events, and/or administrative duties where experience/proficiency is

demonstrated.

Responsibilities

• Develop and maintain knowledge of all Moments Climbing programs, community events,

membership offerings and retail products

• Provide world class customer service and manage positive customer relationships and

interactions. Consistently goes the extra mile.

• Produce fun, positive environment for athletes to learn and feel safe in

• Monitor progress of athletes and hold athletes accountable for their goals

• Coach, develop, encourage and inspire climbers toward climbing skill development and

progression

• Build and maintain a good, healthy relationship with parents and athletes

• Report to and regularly communicate with Head Coach

• Actively brainstorm on ways to improve the program and curriculum

• Manage front desk operations and have a working knowledge of the member management

software (Rock Gym Pro)

• Responsible for all duties required to maintain the cleanliness and presentation of the facility,

manage retail space, regular cleaning/disinfecting of the facility, and other operational duties

• Manage risk in the facility including risk mitigation, customer education, and identifying and

deescalating unsafe situations

• Teach instructional climbing classes once completed with appropriate training

• Project a positive, constructive attitude, embrace change and present solutions to pain points

that will enable the success of your team or deliver increased community value

• Oversee proper completion of waiver and membership agreements

• Manage the POS system. This includes handling cash/credit transactions with accuracy and

speed

• Ensure that rental gear is properly returned, cleaned, and organized

• Ensures that all guests have watched the bouldering orientation video and orientation

walkthroughs

• Proactively clean, organize, and refine gym storage, staff, and communal areas

• Perform other operational tasks as they arise

Requirements

• Must be 18 years old or older

• Demonstrate leadership, organizational, and planning skills

• Demonstrate skill in team development and motivation

• Ability to promote a positive and professional rock climbing experience

• Self-motivated, organized, can multi-task in a busy environment

• Excellent communication and excellent customer service skills

• Regular weekend and evening availability. Having flexible availability is a big plus.

• 1-2 years’ experience teaching/coaching in the rock climbing, fitness, and/or gymnastics fields

• Preferences will be given to those who have experience in the following areas:

o Coaching a rock climbing team (youth or adult)

o teaching, coaching, instruction, guiding, and group facilitation

o routesetting, USAC competitions, USAC certifications

Compensation

The Climbing Coach/Gym Operations position starts at $15/hour and will be scheduled an average of 5-

15 hours a week. Part-time non-exempt position. Employment includes a gym membership and

additional benefits.

To Be Considered

Please submit an application, resume, cover letter, and at least 2 references to

Hana.ko@momentsclimbing.com.

Iron City Boulders by Moments Climbing provides equal employment opportunities (EEO) to all employees and

applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age,

disability or genetics. In addition to federal law requirements, Moments Climbing complies with applicable state

and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,

termination, layoff, recall, transfer, leaves of absence, compensation, and training.