Front desk Job Description

Rocknasium Human Resources 19 July 2019

Job Title:

Front Desk/Customer Service (PT, FT)

Reports to:

General Manager

Dates of Employment:

Desired start date: September 1, 2019. Position(s) will remain open until filled. Minimum of 1

year commitment required/desired.

General Description:

Rocknasium is a dynamic and multi-faceted full-service climbing gym. Our Front Desk staff

wears several hats as customer service representatives, risk management officers, belay

instructors and more. We value outgoing, friendly, confident and capable people with varied

backgrounds and skillsets. Reliability, attention to detail, follow-through, initiative and

leadership by example are valued criteria for our staff. Applicants should enjoy climbing in any

form. Climbing experience, knowledge and technical expertise are plusses.

Specific Job Responsibilities:

• Provide excellent customer service

• Protect our customers and staff by enforcing gym policies and procedures

• Communicate effectively for bouldering, auto-belay and belay instruction

o Must know how to belay, tie a figure-8 knot, and basic climbing techniques

• Answer phones, take messages, schedule parties/groups, register students/participants

for classes/clinics/events

• Maintain a clean and organized gym environment for all patrons and staff

• Operate a cash register and computerized point-of-sale (POS) system

• Maintain knowledge of gym programs and products

Work Hours:

Part-time. Minimum of 16 to maximum of 35 hours/week. Regular availability is desired.

Evening availability required. One weekend per month required. General weekend availability is

a plus.

Pay Level:

Commensurate with experience. Free gym membership. Access to in-store, employee purchase

and pro-deal discounts.

Rocknasium Human Resources 19 July 2019

Job Qualifications:

Applicants must have a strong work ethic, must be efficient and able to work on a reliable

schedule. Applicants should have a positive attitude, be quick problem solvers, and must work

well with others. Previous climbing experience is desired. Applicants must be willing to learn

and further develop and improve customer service and overall climbing skills. Applicants should

enjoy climbing in any form. Climbing experience, knowledge and technical expertise are definite

plusses. Rocknasium is willing to train high value candidates.

Physical Requirements:

Staff must be in appropriate physical condition for manual labor, including at height. Staff must

be comfortable with lifting objects up to roughly 50 pounds.

Application Instructions:

To apply please deliver a resume/CV and cover letter to Rocknasium by email at

[email protected] or by hardcopy to Rocknasium at 720 Olive Drive, Suite S, Davis, CA

95616.

Applications will be reviewed as received. Qualified applicants will be contacted for an

interview as appropriate.

For more information please contact us:

• Phone: (530) 757-2902

• Email: [email protected]