1
2020 Performance Oversight Questions
Department of Motor Vehicles
A. ORGANIZATION AND OPERATIONS
1. Please provide a complete, up-to-date organizational chart for the agency and each
division within the agency, including the names and titles of all senior personnel.
Please include an explanation of the roles and responsibilities for each division and
subdivision within the agency.
Response: See attached DMV FY2020 Organizational Chart (Attachment A) and
information below outlining DMV divisions/programs.
DMV Agency Divisions/Programs
Division/Program
Sub-Division/
Activity
Description
Adjudication Services
N/A
Provides ticket processing, noticing, hearing,
and hearing support services to residents and
non-residents, in order to render legally sound
decisions on parking, photo, and moving
violations, and to ensure proper processing of
violation and penalty payments for those
infractions.
Adjudication Services
Hearings
Provides fair and equitable review of ticket and
permit violations for respondents to resolve
outstanding issues of liability.
Adjudication Services
Hearing Support
Provides intake, data review, records
management, and administrative support
functions to ensure accurate records and
information to support adjudication hearings.
Adjudication Services
Ticket
Processing
Provides and maintains processed ticket
information in DMV’s database, provides
scheduled notification and information to
residents and non-residents of the District of
Columbia, and processes and tracks fines,
penalties, and payments for tickets.
Vehicle Services
N/A
Provides certification and inspection services to
residents, businesses, and government entities
so they may legally park, drive, and sell their
vehicles in the District of Columbia.
Vehicle Services
Inspections
Provides emission testing services for
residents, commercial and for-hire vehicles to
facilitate reduced auto emissions and to meet
the requirements of the District’s Air Quality
Attainment State Implementation Plan.
2
DMV Agency Divisions/Programs
Division/Program
Sub-Division/
Activity
Description
Vehicle Services
Registrations
Provides legal certification services and
documentation of vehicle ownership and
authority to operate.
Vehicle Services
Registrations -
Out of State
Vehicles
Provides registration services for “for hire”
vehicles whose owner is based outside of the
District. Note this is an internal program with
no FTEs.
Vehicle Services
International
Registration
Program
Provides for administration of the District of
Columbia’s participation in the U.S. based
plan, which allows for the distribution of
registration fees for commercial motor vehicles
traveling inter-jurisdictionally through
member states and provinces. Registered fleets
include vehicles greater than 26,000 pounds,
traveling in more than one jurisdiction.
Driver Services
N/A
Provides driver certification and identification
services to residents to ensure they have the
proper credentials to reflect identity, residence,
and driving qualifications so they may legally
operate their vehicles.
Driver Services
Licensing
Provides driver certification and identification
services to residents to ensure that they have
the proper credentials to reflect identity,
residence, and driving qualifications. There
are four service centers and one road test
location which provides all in-person licensing
and registration services to customers.
Technology Services
N/A
Provides integrated and reliable information
systems for all DMV services and complies with
District-wide technology standards and
requirements.
Technology Services
Information
Technology
Provides for the operation and maintenance of
the automated systems specific to DMV
operations support, including wait-queuing,
digital photos, and hearing recordings.
Technology Services
Driver and
Vehicle Systems
Provides for the operation and maintenance of
the automated systems providing support for
driver and vehicle databases and service
functions. Note this is an internal program
with no FTEs.
Technology Services
Ticket
Information
System
Provides for the operation of the adjudication
ticket processing database and system. Note
this is an internal program with no FTEs.
3
DMV Agency Divisions/Programs
Division/Program
Sub-Division/
Activity
Description
Agency Management
N/A
Provides general and administrative support
and the required tools to achieve operational
and programmatic results. This includes
personnel, training, customer service,
administrative services, legislative affairs,
communications, performance management,
facility management, and warehousing and
inventory control.
Agency Management
Communications
Provides communication services to include
media inquiries, customer correspondence,
program communications and social media.
Agency Management
Personnel
Provides human resources support for DMV to
assure operations are efficient, fair, and in
compliance with District personnel policies and
procedures.
Agency Management
Training
Provides training to assure professional
development of DMV personnel and accurate
and consistent delivery of DMV services by
knowledgeable employees.
Agency Management
Property
Management
Provides facility maintenance by the
Department of General Services. Note this is
an internal program with no FTEs.
Agency Management
Legal Services
Provides legal counsel to the agency as it
relates to DMV regulations and legislation.
Agency Management
Language
Access Act
Provides language interpretation and
translation services. Note this is an internal
program with no FTEs.
Agency Management
Performance
Management
Provides comprehensive services to plan,
monitor, analyze, and maximize quality and
effectiveness of agency operations, and to
assure effective management of agency
procurement, inventory, risk and integrity
management and supplies.
Agency Financial
Operations
N/A
Provides comprehensive financial management
services, using the Office of the Chief Financial
Officer personnel, to DMV so the financial
integrity of the District of Columbia is
maintained.
Agency Financial
Operations
Budget
Operations
Works with program staff to develop, champion
and manage the annual budget for the agency.
Agency Financial
Operations
Accounting
Operations
Ensures revenue is properly accounted for
utilizing acceptable accounting rules.
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Please include a list of the employees (name and title) for each subdivision and
the number of vacant, frozen, and filled positions. For vacant positions, please
indicate how long the position has been vacant.
Response: See attached DMV FY2020 Position List. (Attachment B)
Please provide a narrative explanation of any changes to the organizational
chart made during the previous year.
Response: There were no changes to the organization made during the
previous year.
2. Please list each new program implemented by the agency during FY 2019 and FY
2020, to date. For each initiative please provide:
A description of the initiative, including when begun and when completed (or
expected to be completed);
The funding required to implement the initiative;
Any documented results of the initiative.
FY19/20 Department of Motor Vehicles Initiatives
Initiative 1: Integrate DMV Licensing System w/OAG Child Support System
Description
:
Currently, the Office of the Attorney General’s (OAG) Child Support Division
sends an electronic file to DMV which provides DMV with information on residents who are
delinquent on child support. Once we receive the file, we place a pending revocation on the
resident’s driver license. When the resident comes back into compliance with his/her child
support, he/she must bring a letter from the OAG indicating compliance so DMV can reinstate
his/her license. In Order to improve on the current process, DMV and OAG will integrate our
two systems such that the entire process is electronic and streamlined.
Status Update
:
This initiative was completed in October 2019. No funding was
required for this initiative.
Initiative 2: Pilot Offering Knowledge Test in Testing Locations
Description
:
Currently, residents who need to take the DMV knowledge test to obtain a
learner permit must make an in-person visit to one of DMV’s four service center locations. This
often results in increased wait times, especially in the summer months when youth are out of
school. DMV will pilot the use of supervised testing locations for offering the knowledge
test. These testing locations will be certified by DMV and monitored to ensure compliance with
all of DMV’s regulatory requirements. If successful, the use of testing centers will increase
customer satisfaction and reduce customer wait times at DMV service center locations.
Status Update
:
This initiative was completed in September 2019. No funding was
required for this initiative.
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Initiative 3: Integrate Destiny with IID Program
Description
:
Currently, DMV’s Ignition Interlock Device (IID) Program is not integrated with
our licensing system, DESTINY. Therefore, we must make manual updates to the system to
reflect residents’ participation in the Program. DMV will integrate DESTINY with IID such
that updates are electronic, seamless and accurate.
Status Update
:
The implementation of this initiative has been delayed due to the
complexity of overhauling the IID program, building the new DESTINY module, and
legislation approval that is still pending.
Initiative 4: Renovate Inspection Station into customer and employee focused facility
(Phase II)
Description
:
The Inspection Station is over 20 years old without the benefit of any facility
improvements. Therefore, by September 2019, DMV will coordinate with the Department of
General Services to renovate the employee, customer and inspection areas to improve the
quality of life experience for both customers and employees.
Status Update
:
Phase two, which included creation of a gas room, window replacement
and inspection lane upgrades, printer cabinets for the inspection lanes was completed by
September 31, 2019. Funding has been $2M in capital funds.
Initiative 5: Implement self-service inspection kiosk.
Description
:
The FY17 budget contained funds for DMV to develop and install one self-service
on-board diagnostic (OBD) emission kiosk as a pilot initiative. The kiosk will allow residents
with model year vehicles 2005 and later to conduct drive by OBD inspections at a location other
than the Inspection Station. This will increase customer flexibility and satisfaction.
Status Update
:
Although the OBD kiosk was received from the vendor and tested by
September 30, 2017, it was not installed for customer use at that time. This was due to
the requirement to brief the community and ANC about the kiosk prior to installation.
Additionally, digging permits were required to access electricity for the kiosk
installation. The Council provided $300,000 in funding to complete this initiative. DMV
spent approximately $150,000 in FY17 and displaced $150,000. DMV obtained the
digging permits and installed the OBD kiosk on November 15, 2019.
Initiative 6: Pilot Chat Adjudication
Description: Currently DMV adjudicates parking tickets in-person, by mail and online.
We want to continue to move forward with innovative ideas. The agency partnered with its
ticket process vendor to create the ability for customer to adjudicate parking tickets by
chatting via the web. The pilot launched September 25, 2019. 115 chat sessions were
conducted through the end of FY19.
Status Update: As of November 30, 2019, approximately 500 chat sessions were
conducted. DMV continues to work with the vendor to work out system issues and
improve user interface for both the hearing examiner and customer. It is
anticipated that the pilot will run through February 28, 2020 at which a decision
will be made whether to continue.
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Initiative 7: Rollout DMV University
Description
:
Implement a formal training program with a course catalog that will be
available to management. The course catalog will also include the training courses offered
by the Department of Human Resources.
Status Update
:
DC DMV held two classes. One on September 30, 2019 and the other
on December 13, 2019. Nearly 20 employees were trained on a variety of
transactions, including, but not limited to tag surrender, duplicate title-refinance,
check handling and closing drawers, and title replacement. Employees evaluated the
trainings at 4.5 out of 5 and 4 out of 5, respectively. The course catalog was
developed and includes training courses offered by DCHR. No funding was required
for this initiative.
Initiative 8: Provide Annual Customer Service Training.
Description
:
By September 30, 2019, DMV will internally train 93% of frontline employees
on DMV specific customer service techniques.
Status Update
:
Prior to September 30, 2019, DMV trained 99% of its front-line
staff. While the agency used its in-house trainer to create and conduct the training,
DMV spent approximately $9,940 in overtime for employees to attend the training.
Initiative 9: Conduct Annual Employee Surveys.
Description
:
DMV will start conducting an annual employee survey to determine the
employee satisfaction level within their administration and agency.
Status Update
:
DMV issued the survey in January 2019 and the results were presented
to the Senior Leadership team who addressed the pressing and concerning issues
immediately. No funding was required for this initiative.
Initiative 10: Implement Actions to for Address Fraud
Description
:
DMV will implement actions to identify and reduce occurrence of address
fraud.
Status Update
:
DMV created and implemented an online portal for customers to
report fraud. The Service Integrity Team gave a presentation about residency fraud
to the Senior Leadership Team and Service Center Management teams, providing
critical information on how to spot and handle fraud at the window, including
reporting it to the investigators. Service Integrity Team members also attended
weekly meetings to further educate staff about fraud, specifically address fraud, and
how to navigate informing the Service Integrity Team without tipping off customers.
Additionally, DMV implemented the use of a Fraudulent Document Recovery Report
for the Service Centers to direct incidents of suspected fraud along with the
documents recovered directly to the Office of Service Integrity. No funding was
required for this initiative.
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Initiative 11: Educate Public on Driving Drunk/Drugged
Description
:
During December 2018, DMV will conduct a specific educational campaign
aimed at educating District residents on the negative impacts of driving drunk and
drugged. The outreach will be targeted email and mail correspondence to DC drivers and
we expect to reach approximately 400,000 people.
Status Update
:
During the month of December in 2018, as part of this initiative,
DMV included an article in its monthly e-newsletter, posted about the negative
impacts of driving drunk and drugged on Twitter and Facebook, and created a video,
which is live on its YouTube page. The agency also displayed messaging about the
dangers of driving under the influence of drugs and/or alcohol through posters and
banners, as well as an elevator wrap at its Southwest Service Center. This project
cost $26,117 to produce the posters, banners, elevator wrap, and video.
Initiative 12: Take the Pledge
Description: By January 2020, DMV will integrate an optional public pledge on its
website to encourage customers to “Slow down and Save a Life” for the remainder of FY
2020. Customers will have the option to skip the pledge offer and continue with their
business as usual.
Status Update
:
Take the Pledge has been created and DMV successfully collaborated
with OCTO to have the pledge on DMV’s website, which went live on January 21, 2020.
No funding was needed for this initiative.
3. Please provide a complete, up-to-date position listing for your agency, ordered by
program and activity, and including the following information for each position:
Title of position;
Name of employee or statement that the position is vacant, unfunded, or
proposed;
Date employee began in position;
Salary and fringe benefits (separately), including the specific grade, series, and
step of position;
Job status (continuing/term/temporary/contract);
Whether the position must be filled to comply with federal or local law.
Please note the date that the information was collected
Response: See attached DMV FY2020 Position List (Attachment B). The position list
was updated on January 9, 2020.
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4. Does the agency conduct annual performance evaluations of all of its employees,
and was this done in FY 2019? Who conducts such evaluations? What are they
performance measures by which employees are evaluated? What steps are taken to
ensure that all agency employees are meeting individual job requirements? What steps
are taken when an employee does not meet individual job requirements?
Response: SMART (Specific, Measurable, Achievable, Relevant and Time-Related)
goals were established for all employees early in the performance year and entered into
the PeopleSoft performance management system following review/agreement by the
management chain. Goals for measuring/monitoring employee performance were
included in the supervisors’ goals. Employees’ performance measures are mainly
related to customer wait time, employee attendance, employee transaction time, and
employee work habits. All supervisors meet regularly with employees and provide
quantitative feedback on performance and coaching. If necessary, employees were
placed on Performance Improvement Plans to further monitor performance and provide
training/counseling/coaching. The end-of-year performance evaluations were reviewed
and approved by the Administrators. All evaluations below a 3 (i.e., valued employee)
were reviewed by the Director. For FY19, 100 percent of eligible employees received
performance evaluations from their supervisor.
5. Please list all employees detailed to or from your agency, if any. Please provide the
reason for the detail, the detailed employee’s date of detail, and the detailed employee’s
projected date of return.
Response: None.
6. Please provide the position name, organization unit to which it is assigned, and hourly
rate of any contract workers in your agency, and the company from which they are
contracted.
Response: See below.
Position name: Customer Service Representative II
Organization Unit: Support Services
Hourly Rate: $18.13
Company: Rizeup Technologies
Position Name: Parking Lot Attendant (3 part-time)
Organization Unit: Driver Services
Hourly Rate: $17.97
Company: Rizeup Technologies
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Position Name: Support Services Specialist
Organization Unit: Support Services
Hourly Rate: $23
Company: Rizeup Technologies
Position Name: Data Warehouse ETL Developer
Organizational Unit: DMV Office of Information Technology
Hourly Rate: $87.54
Company: Computer Aid, Inc.
Position Name: Data Warehouse Dashboard Developer
Organizational Unit: DMV Office of Information Technology
Hourly Rate: $87.54
Company: Computer Aid, Inc.
7. Please provide the Committee with:
A list of all employees who receive cellphones or similar communications devices
at agency expense.
Response: See table below.
Name IPAD
Surface
Pro
Cell
Phone
Laptop
WIFI Device
Amit Vora
X
X
X
Andrew Noall
X
Angela Brighthart
X
Appeals Board
(Adjudication)
XXX
Avirneni Srikanth
X
Beverly Keenon
X
Brigid Anderson
X
X
Calvin Dyson
X
X
X
Cassandra Claytor
X
X
CDL - Landover
X
Cherice Stanley
X
Christopher Dina
X
Cordero Kimbrell
X
Claude Thomas
X
X
X
Darnell Fountain
X
X
X
Darrell Bryant
X
X
David Glasser
X
X
Denita Browner
X
Dominic Dickerson
X
10
Name IPAD
Surface
Pro
Cell
Phone
Laptop
WIFI Device
Edward Tate
X
Fabien Toussaint
X
Gabriel Golston
X
Gabriel Robinson
X
X
X
Gledion Goci
X
X
Greg Simpson
X
Gregory Furr
X
X
X
Horniman Orjisson
X
Jacinta Ball
X
X
James Edwards
X
Jamie Miller
X
Janae Seon
X
Jeanette Pinnix
X
Jeremy Beegle
X
X
Joan Saleh
X
X
X
X
Juan Aliaga
X
Justin Day
X
Karen Tate
X
X
Kathleen King
X
Kevin Branch
X
Kimbrell Cordero
X
Leon Brown
X
Leonard Golden
X
X
X
Lisa Payne
X
X
Marquis Miles
X
Mobile ID Units
XX
Montii Osei-Djan
X
X
Nina Jones
X
X
Odessa Nance
X
X
Omar Hamidi
X
OPEN/Examiner
X
Open/Office Long
Distance
X
Patrick Spencer
X
Paula Coyoy
X
X
Raja Bandla
X
X
X
Rakonda Cobb
X
X
X
Rick Whitley
X
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Name IPAD
Surface
Pro
Cell
Phone
Laptop
WIFI Device
Robert Johnson
X
X
Robert W Brown
(Temp using Phone)
X
Service Integrity
X
Ronald Pleasant
X
X
Sahida Tarawali
X
Shawn Adams
X
X
Sheila McClan
X
X
Swathi Suram
X
Tanya Forbes
X
X
Terrence Butler
X
Terrie Winnegan
X
Tonya Miller
X
Tyrone Sweatt
X
X
Tyrone Wilson
X
Tyronica Best
X
Vanessa Newton-
Bernard
X
X
Wanda Butler
X
X
X
Zainab Al-
Shammary
X
X
♦ Please provide the total cost for mobile communications and devices at the
agency for FY 2019 and FY 2020 to date, including equipment and service
plans.
Response:
FY19 Telecommunication costs: $370,660.00
FY20 (as of Jan 15, 2020) Telecommunication costs: $362,020.00
A list of all vehicles owned, leased, or otherwise used by the agency and to whom
the vehicle is assigned.
Response: See table below.
VEHICLE
MAKE AND
MODEL
LEASED/
OWN
ASSIGNED TO
TAG NUMBER
2018
TOYOTA
COROLLA
OWN
Support Services
DC-12167
12
VEHICLE
MAKE AND
MODEL
LEASED/
OWN
ASSIGNED TO
TAG NUMBER
2018
TOYOTA
COROLLA
OWN
IT
DC-12168
2018
TOYOTA
COROLLA
OWN
Service Integrity
DC-12169
2018
TOYOTA
SIENNA
LEASE
Support Services
DC-11970
2018
CHEVROLET
EXPRESS
CARGO VAN
LEASE
Support Services
DC-12450
2018 FORD
F-350
OWN
Inspection Station
DC-12236
2008 DODGE
CARAVAN
SE
OWN
IT
DC-5497
2014 DODGE
CARAVAN
WN
Support Services
DC-8804
A list of employee bonuses or special award pay granted in FY 2019 and FY
2020, to date.
Response: See table below. All awards were based on the guidelines in the
District Personnel Manual, Chapter 19 Incentive Awards.
Employee Name
Location/Division
Award Type
Award
Amount
Larry Walker
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Eric Riley
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Patrick Perry
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
William Dorsey
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Reggie Taylor
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Dwayne Young
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Terrie Jackson
Support Services/Administrative
Services
Tangible Item Award 50.00
13
Employee Name
Location/Division
Award Type
Award
Amount
Angela Brighthart
Support Services/Administrative
Services
Tangible Item Award 50.00
Gabriel Golson
Support Services/Administrative
Services
Tangible Item Award 50.00
Kevin Branch
Support Services/Administrative
Services
Tangible Item Award 50.00
Yolanda Deloatch
Georgetown/Driver Services
Tangible Item Award
25.00
Timothy Jackson
Georgetown/Driver Services
Tangible Item Award
25.00
Herbert Jones
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Maurice Kartey
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Naadira Harris
L'Enfant Plaza/Adjudication
Services
Tangible Item Award 50.00
Rachelle Johnson
L'Enfant Plaza/Adjudication
Services
Tangible Item Award 50.00
Tomika Barkley
Southwest/Driver Services
Tangible Item Award
25.00
Dwayne Young
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Kevin Lewis
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Raymond Rivers
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Joana Cruz
Brentwood/Vehicle Services
Tangible Item Award
25.00
Monti Osei-Djan
Southwest/Administrative
Services
Tangible Item Award 25.00
Teairra Nowlin
Processing Center/Vehicle
Services
Tangible Item Award 25.00
Josiah Young
Brentwood/Vehicle Services
Tangible Item Award
25.00
Sean Mills
Inspection Station/Vehicle
Services
Tangible Item Award 50.00
Terri Jackson
Support Services/Administrative
Services
Tangible Item Award 25.00
Angela Brighthart
Support Services/Administrative
Services
Tangible Item Award 25.00
Leon Brown
Brentwood/Vehicle Services
Tangible Item Award
25.00
Larry Walker
Inspection Station/Vehicle
Services
Tangible Item Award 25.00
Eric Riley
Inspection Station/Vehicle
Services
Tangible Item Award 25.00
Patrick Perry
Rhode Island/Driver Services
Tangible Item Award
25.00
Dwayne Young
Inspection Station/Vehicle
Services
Tangible Item Award 25.00
Sheila Starks
Inspection Station/Vehicle
Services
Tangible Item Award 25.00
14
Employee Name
Location/Division
Award Type
Award
Amount
Kevin Lewis
Inspection Station/Vehicle
Services
Tangible Item Award 25.00
Larry Walker
Inspection Station/Vehicle
Services
Tangible Item Award 25.00
Eric Riley
Inspection Station/Vehicle
Services
Tangible Item Award 25.00
Patrick Perry
Rhode Island/Driver Services
Tangible Item Award
25.00
Oscar Fuentes
Inspection Station/Vehicle
Services
Tangible Item Award 25.00
A list of travel expenses, arranged by employee.
Response: See table below.
Name of
Traveler
Position
Title
Dates of Travel
Location
Purpose
DC Costs
Other
Costs
FY19
Cassandra
Claytor
Supervisory
Hearing
Examiner
September 30 -
October 6, 2018
Reno, Nevada
Civil
Mediation
Conference
3,155.50
Joan Saleh
Driver
Services
Administrator
October 10 - 11,
2018
Arlington, VA
AAMVA
Driver
Standing
Committee
1,231.44
Ronnie
Dampier
Management
Analyst
October 10 - 14,
2018
Syracuse, NY
National
Forum for
Black
Public
Administrat
ors
Executive
1,187.94
Jeanette
Pinnix
Staff Assistant
October 23 - 27,
2018
Las Vegas, NV
Conference
for
Administrat
ive
Excellence
3,233.97
Dechelle
Hampton
Staff Assistant
October 23 - 27,
2018
Las Vegas, NV
Conference
for
Administrat
ive
Excellence
3,176.71
Lucinda
Babers
Director
October 29 - 30,
2018
Annapolis, MD
AAMVA
Region I
Board
Meeting
331
Joan Saleh
Driver
Services
Administrator
October 29 - 30,
2018
Annapolis, MD
AAMVA
Region I
544.29
15
Name of
Traveler
Position
Title
Dates of Travel
Location
Purpose
DC Costs
Other
Costs
Board
Meeting
Darnell
Fountain
Vehicle
Service
Administrator
October 29 - 30,
2018
Annapolis, MD
AAMVA
Region I
Board
Meeting
202.37
Marquis
Miles
Management
Analyst
November 6 - 8,
2018
New York, NY
Vison Zero
Cities
Conference
1,804.26
Joan Saleh
Driver
Services
Administrator
November 6 - 8,
2018
New York, NY
Vison Zero
Cities
Conference
1,727.00
Ronnie
Dampier
Management
Analyst
November 7 -10,
2018
Lawrence, KS
National
Forum for
Black
Public
Administrat
ors
Executive
1,417.22
David
Glasser
General
Counsel
November 8-9, 2018
Washington,
DC
Employmen
t Law
Conference
709
Ariel Reed
Assistant
General
Counsel
November 15-16,
2018
Arlington, VA
NAPHSIS
Identity &
Security
Conference
450
Marquis
Miles
Management
Analyst
November 15-16,
2018
Arlington, VA
NAPHSIS
Identity &
Security
Conference
395
Amit Vora
Chief
Information
Officer
November 15-16,
2018
Arlington, VA
NAPHSIS
Identity &
Security
Conference
484
Ronnie
Dampier
Management
Analyst
December 5 -8,
2018
Atlanta, GA
National
Forum for
Black
Public
Administrat
ors
Executive
1364.07
Jeanette
Pinnix
Executive
Assistant
December 11-12,
2018
College Park,
MD
Advance
Microsoft
Excel
Techniques
Workshop
399
16
Name of
Traveler
Position
Title
Dates of Travel
Location
Purpose
DC Costs
Other
Costs
Lucinda
Babers
Director
December 11-14,
2018
Dallas, TX
NemoQ -
Vendor and
Customer
Facility Site
Visit
890.9
Marquis
Miles
Management
Analyst
December 11-14,
2018
Dallas, TX
NemoQ -
Vendor and
Customer
Facility Site
Visit
895.47
Joan Saleh
Driver
Services
Administrator
December 11-14,
2018
Dallas, TX
NemoQ -
Vendor and
Customer
Facility Site
Visit
949.62
Ronnie
Dampier
Management
Analyst
December 11-14,
2018
Dallas, TX
NemoQ -
Vendor and
Customer
Facility Site
Visit
940.29
Amit Vora
Chief
Information
Officer
December 11-14,
2018
Dallas, TX
NemoQ -
Vendor and
Customer
Facility Site
Visit
1,329.73
Wanda
Butler
Adjudication
Service
Administrator
December 11-14,
2018
Dallas, TX
NemoQ -
Vendor and
Customer
Facility Site
Visit
895.47
Robert
Johnson
Investigator
January 29 -
February 1, 2019
Chantilly, VA
Investigativ
e
Interviewin
g
Techniques
Training
575
Gledion Goci
Investigator
January 29 -
February 1, 2019
Chantilly, VA
Investigativ
e
Interviewin
g
Techniques
Training
575
Zainab Al-
Shammary
Investigator
January 29 -
February 1, 2019
Chantilly, VA
Investigativ
e
Interviewin
g
Techniques
Training
575
17
Name of
Traveler
Position
Title
Dates of Travel
Location
Purpose
DC Costs
Other
Costs
Ronnie
Dampier
Senior
Operation
Analyst
January30 -
February 2, 2019
Durham, NC
National
Forum for
Black
Public
Administrat
ors
Executive
1092.22
Leonard
Golden
IT Specialist
February 7-8, 2019
Norwood, MA
Audit
Meeting
480.81
Ronnie
Dampier
Senior
Operation
Analyst
February 20-24,
2019
Baton Rouge,
LA
National
Forum for
Black
Public
Administrat
ors
Executive
1811.31
Nina Jones
Training
Specialist
February 23 - 27,
2019
Lake Buena
Vista, FL
Training
Conference
3082.96
Ronnie
Dampier
Senior
Operation
Analyst
February 20-24,
2019
Durham, NC
National
Forum for
Black
Public
Administrat
ors
Executive
1240.36
Joan Saleh
Driver Service
Administrator
March 11 - 15, 2019
Orlando, FL
AAMVA
/FMCSA
CDL
Coordinator
s/IT
Meeting
1574
Marquis
Miles
Management
Analyst
March 11 - 15, 2019
Orlando, FL
AAMVA
/FMCSA
CDL
Coordinator
s/IT
Meeting
1574
Calvin
Dyson
Service Center
Manager
March 11 - 15, 2019
Orlando, FL
AAMVA
/FMCSA
CDL
Coordinator
s/IT
Meeting
1574
Dakaria
Thompson
Hearing
Examiner
March 19 - 21, 2019
Baltimore, MD
AAMVA
2019
Workshop
& Law
Institute
371.92
595.38
18
Name of
Traveler
Position
Title
Dates of Travel
Location
Purpose
DC Costs
Other
Costs
Emma
Boone
Hearing
Examiner
March 20 - 21,
2019
Baltimore, MD
AAMVA
2019
Workshop
& Law
Institute
185.96
500
Jacquelyn
Murphy
Lead Legal
Instrument
Examiner
March 19 - 21, 2019
Baltimore, MD
AAMVA
2019
Workshop
& Law
Institute
964.65
Donna
Anthony
Lead Legal
Instrument
Examiner
March 19 - 21, 2019
Baltimore, MD
AAMVA
2019
Workshop
& Law
Institute
952.92
David
Glasser
General
Counsel
March 19 - 22, 2019
Baltimore, MD
AAMVA
2019
Workshop
& Law
Institute
500
723.88
Joan Saleh
Driver Service
Administrator
March 18 - 22, 2019
Baltimore, MD
AAMVA
2019
Workshop
& Law
Institute
1683.32
Ronnie
Dampier
DMOI, Chief
of Staff
April 1 - 7, 2019
Orlando, FL
National
Forum for
Black
Public
Administrat
ors
Executive
1733.96
Jeanette
Pinnix
Executive
Assistant
April 12, 2019
Washington,
DC
Career
Track
(Mistake-
Free
Grammar &
Proofreadin
g
99
Lisa Payne
Training
Specialist
April 18-19, 2019
Washington,
DC
ADA &
FMLA
Compliance
Update
Conference
995
Montii -
Osei-Djan
Human
Resources
Specialist
May 7-11, 2019
Austin, Texas
RecruitCon
Conference
3,197.70
19
Name of
Traveler
Position
Title
Dates of Travel
Location
Purpose
DC Costs
Other
Costs
Gabriel
Robinson
Acting
Director
May 13-17, 2019
Cambridge,
MD
AAMVA
Region I
Conference
940.35
Darnell
Fountain
Vehicle
Service
Administrator
May 13-17, 2019
Cambridge,
MD
AAMVA
Region I
Conference
951.6
71,764.53
19,577.92
Total FY19: $91,342.45
Name of
Traveler
Position
Title
Purpose
Dates of
Travel
Location
DC Costs
AAMVA
Costs
FY20
Gabriel
Robinson
Director
October 9-12, 2019
New York, NY
Vision Zero
Conference
2,129.16
Joan Saleh
Driver Service
Administrator
October 9-12, 2019
New York, NY
Vision Zero
Conference
1892.11
Gabriel
Robinson
Director
October 15-17, 2019
Newport,
Rhode Island
AAMVA
Region I
Planning
Meeting
1,017.98
1,017.98
Joan Saleh
Driver Service
Administrator
October 15-17, 2019
Newport,
Rhode Island
AAMVA
Region I
Planning
Meeting
837.49
Darnell
Fountain
Vehicle
Service
Administrator
October 15-17, 2019
Newport,
Rhode Island
AAMVA
Region I
Planning
Meeting
921.54
Marquis
Miles
Management
Analyst
November 4-5, 2019
Washington,
DC
NAPHSIS
Identity &
Security
Conference
506.76
Marquis
Miles
Management
Analyst
November 18-20,
2019
Northampton,
MA
Commercial
Vehicle
Safety
Summit
714.53
Marquis
Miles
Management
Analyst
December 3-4, 2019
Petersburg,
VA
Federal
Correctiona
l Center -
Re-Entry
Service for
126.72
20
Name of
Traveler
Position
Title
Dates of Travel
Location
Purpose
DC Costs
Other
Costs
DC
Residents
Gabriel
Robinson
Director
October 9-12, 2019
New York, NY
Vision Zero
Conference
2,129.16
$8,146.29
$1,017.98
Total FY20 (Oct 1, 2019 – Dec 31, 2019) Travel: $9,164.27
A list of the total overtime and worker’s compensation payments paid in FY 2019
and FY 2020, to date.
Response: See information below.
Overtime
FY 2019 – $ 393,064
FY 2020 (as of November 30) – $ 73,835
Workman’s Compensation Payments
FY 2019 – $62,847
FY 2020 (as of December 5) – $8,421
8. Please provide a list of each collective bargaining agreement that is currently in
effect for agency employees.
Please include the bargaining unit (name and local number), the duration of
each agreement, and the number of employees covered.
Response:
186 DMV employees are covered by the American Federation of Government
Employees (AFGE) Local 1975. The working conditions agreement is pending
signature to extend the contract until September 30, 2021.
One (1) employee covered by the American Federation of Government Employees
(AFGE) Local 1403. The working condition agreement is effective until FY
2021.
21
All 187 employees are covered by the Compensation Agreement for
Compensation Units 1 & 2 which is effective through FY 2021.
Please provide, for each union, the union leader’s name, title, and his or her
contact information, including e-mail, phone, and address if available.
Response: See below union contact information.
Gina Walton, President, AFGE Local 1975
95 M Street, SW, 2
nd
Floor
Washington, DC 20032
(202) 729-7146 (O)
(443) 787-9214 (c)
Benjamin Bryant, AFGE Local 1403
441 4
th
Street, NW, 6
th
Floor
Washington, DC 20001
(202) 724-6652 (O)
(856) 651-8780
Please note if the agency is currently in bargaining and its anticipated
completion date.
Response: N/A
9. Please identify all electronic databases maintained by your agency, including the
following:
A detailed description of the information tracked within each system;
The age of the system and any discussion of substantial upgrades that have been
made or are planned to the system;
Whether the public can be granted access to all or part of each system.
Response: See table below.
Database
Information
Access to the
System
Access to
Public
Age of the
system
Upcoming Upgrades
Destiny
Stores information
on Driver
License/ID &
Registration
Authorized DMV
users and
authorized
agencies
Public is
allowed to
verify their
own
information
during
transaction
with the DMV
18 years
Pending upgrades
include enhancements
for RPP issuances,
interlock ignition devices
process, Mobile
application upgrade, and
efficient hearing process.
22
Database
Information
Access to the
System
Access to
Public
Age of the
system
Upcoming Upgrades
e-TIMS
Ticket Processing
System
Authorized DMV
Users
Public is
allowed to
verify their
own
information
during
transaction
with the DMV
and email
ticket alert
service
25 years
RFP on street was
cancelled to allow OCTO
to procure a technical
writer to create a
comprehensive RFI to
prospective vendors to
develop a clearer scope of
what a full-scale
adjudication system
should be in terms of
process and technology.
EnviorTech
Inspection Station
Results
Authorized DMV
Users
None
4years
None
MIDS
Enhanced DL / ID
digital picture
system
Authorized DMV
Users
None
6 years
3 months
Secure Credentialing
RFP is currently in
active solicitation status
since 10/22/2019. Q&A
and clarifications have
been ongoing with
participating vendors.
IVS
Insurance
Verification System
Access is one
way to Destiny
Database
Public is
allowed to
verify their
own
information
during
transaction
with DMV
10.5 years
Pending upgrades to
possibly include
electronic reporting to
insurance companies,
commercial vehicle
reporting, and web
services with insurance
companies for real-time
insurance verification.
LMS
Employee Training
System for tracking
information
DMV Employees
only
None
10.5 years
None
KTS
New Knowledge
testing system
DMV Employees
only
None
4 years
9 months
None
ARTS
Appointment and
Road Test System
DMV Employees
and Customers
Customers
can use the
system to
schedule the
road test
appointments
3 years
4 months
None
DL/ID Mailing
DL/ID Card
Mailing Status
System
DMV Employees
and Customers
Customer can
verify if their
Card was
mailed
4 years
3 months
None
New
Scanning/
Imaging
System
In-house image
database for
scanned documents
DMV Employees
only
12year
4 months
None
23
Database
Information
Access to the
System
Access to
Public
Age of the
system
Upcoming Upgrades
Nemo-Q
New queuing
system
Customer can
verify the wait
times using
the system
2 year
10 months
None
10. Please describe the agency’s procedures for investigating allegations of sexual
harassment or misconduct committed by or against its employees. List and describe
any allegations received by the agency in FY 2019 and FY 2020, to date, and whether
and how those allegations were resolved.
Response:
• The agency complies with the process outlined in the Mayor’s Order 2017-313
Sexual Harassment, dated December 18, 2017, in investigating allegations of sexual
harassment or misconduct committed by or against its employees.
• FY 2019: No allegations were reviewed in FY2019.
• FY2020: Two allegations were received in FY2020. They are as follows:
o Allegation #1: An employee alleged that another employee made obscene
comments regarding their physical attributes using offensive descriptive
language. The allegation was investigated by the Sexual Harassment Officer,
and found to be unsubstantiated.
o Allegation #2: An employee alleged that another employee made sexually
offensive statement and used homophobic slurs to verbally insult him. The
allegation is currently under investigation by the Sexual Harassment Officer.
11. For any boards or commissions associated with your agency, please provide a chart
listing the following for each member:
The member’s name;
Confirmation date;
Term expiration date;
Whether the member is a District resident or not;
Attendance at each meeting in FY 2019 and FY 2020, to date.
Please also identify any vacancies.
Response: See table below. (NOTE: The DMV Citizen Advisory Committee is still on
hold due to the transition at the Director level. This initiative will be reviewed during
FY20.)
24
Appeals
Board
Emeka
Chinagorom
Nadine
Robinson
Wyndell
Banks
DMV
Employee
Member
Citizen
Member
Attorney
Member
Confirmation
Date
April 1, 2019
June 22, 2009
October 20,
2014
Attendance
FY19 (12
meetings)
100%
100%
100%
Attendance
FY20(2
meetings)
100%
100%
100%
District
Resident
Yes
Yes
No
Term
Expiration
Not a term
employee
January 28,
2021
October 15,
2020
12. Please list the task forces and organizations, including those inside the government
such as interagency task forces, of which the agency is a member and any associated
membership dues paid.
Response: DMV is a member of the following task forces and organizations:
• American Association of Motor Vehicle Administrators (AAMVA): AAMVA is a
nonprofit organization developing model programs in motor vehicle administration,
law enforcement and highway safety. The association also serves as an information
clearinghouse in these areas and acts as the international spokesman for these
interests. AAMVA represents all jurisdictions in North America. The membership
dues are $5,214 for FY20.
• International Registration Plan, INC (IRP): The IRP’s fundamental principle is to
promote and encourage the fullest possible use of the highway system by providing
apportioned payments of registration fees, based on the total distance operated in
participating jurisdictions. The membership dues are $7,120 for FY20.
• AAMVA Autonomous Vehicles Best Practices Working Group: DMV’s General
Counsel is a member of this working group which researches the development,
design, testing, use and regulation of autonomous vehicles and other emerging
vehicle technology. Based on the group's research, a best practices guide was
developed to assist AAMVA member jurisdictions in regulating autonomous
vehicles and testing the drivers who operate them. There is no membership fee.
25
• AAMVA Driver Standing Committee Group: DMV’s Driver Services Administrator
is a member of this working group which will have the opportunity to influence
policy, develop best practices and make recommendations on the issues that are
most important to jurisdictions as they work towards the AAMVA vision of safe
drivers, safe vehicles, secure identities, saving lives. There is no membership fee.
• AAMVA International Driver Examiner Certification (IDEC) Board: DMV’s CDL
Service Center Manager is a member of this board established to improve the
efficiency and effectiveness of examining personnel, upgrade the professionalism of
examiners, and establish standards to assist jurisdictions in their examiner
training programs. There is no membership fee.
• Association of Ignition Interlock Program Administrators (AIIPA): AAIPA is a
nonprofit organization improving traffic safety through the development and
promotion of best practices, enhancement of program management, and provision of
technical assistance to the Ignition Interlock community. The association serves as
the industry resource on legislation & policy, program operations,
education/training, and technology related to ignition interlock devices. The
membership dues are $350 for FY20.
• Vision Zero Working Group: Vision Zero is a part of Mayor Bowser’s response to the
US Department of Transportation’s Mayor’s Challenge for Safer People and Safer
Streets, which aims to improve pedestrian and bicycle transportation safety by
showcasing effective local actions, empowering local leaders to act, and promoting
partnerships to advance pedestrian and bicycle safety. There is no membership fee.
• Autonomous Vehicles Group: The District has created a working group related to
automated safety technology, such as autonomous vehicles, which is directed by the
Deputy Mayor for Planning and Economic Development. The group ensures all
relevant District agencies and Council work together to formulate a cohesive
legislative and regulatory framework for the arrival of autonomous or self-driving
vehicles with clear lines of communication be clearly established. There is no
membership fee.
13. What has the agency done in the past year to make the activities of the agency more
transparent to the public?
Response: Most DMV policies, procedures and regulatory requirements are available
on our website at dmv.dc.gov, which is updated regularly to provide the public with the
latest information and updates. During FY19, we continued to communicate with the
public about critical information via social media, live web chats, press releases,
community listservs, emails (monthly e-newsletters and notices), and public service
announcements. DC DMV attended press events and ANC and community meetings
where we spoke to residents about current initiatives and REAL ID, helping them to
26
better understand what documents are needed to obtain a REAL ID driver license or
identification card.
Specifically, DMV provided representation at the following events, listed below:
Press Events (2)
• October 1, 2019 – REAL ID Press Event at DCA (Focused on TSA leadership)
• November 14, 2019 – REAL ID Press Event at DCA (Focused on regional DMV’s in DC,
MD, VA)
ANC/Community Meetings (3)
• November 12, 2019 - Ward 8 PSA 702 Community Meeting
• November 14, 2019 - Ward 4 Mini Commission on Aging Community Meeting
• January 6, 2020 - ANC 4B06 Constituent Meeting
Additional Events:
The Mayor's 20th Annual Senior Holiday Celebration
Wednesday, December 12, 2018 10:00 AM-2:00 PM
DC Armory, 2001 East Capitol St. SE
Shawn Perry's Senior Spa Day
Friday, January 25, 2019 10:00 AM-2:00 PM
Emery Heights Recreation Center, 5701 Georgia Avenue, NW - Ward 4
Mayor Bowser’s Open House
Monday, Feb. 4, 2019, 5pm-8pm
Wilson Building, 1350 Pennsylvania Ave, NW
Mayor's 8th Annual Senior Symposium
Wednesday, June 19, 2019 8:00 AM-4:00 PM
Ballou High School, 3401 4th Street, SE - Ward 8
The Mayor's 21st Annual Senior Holiday Celebration
Thursday, December 19, 2019 9:00 AM-2:00 PM
DC Armory, 2001 East Capitol St. SE
Additionally, the agency’s FY19 Performance Accountability Report and FY20
Performance Plan are available on the City Administrator’s website.
14. How does the agency solicit feedback from customers? Please describe.
Response: DMV solicits customer feedback through customer surveys,
DMVgrade.dc.gov, Twitter, Facebook, ANC and community meetings and listservs, live
web chats, its website, “Ask the Director,” dmv@dc.gov, GovDelivery E-Blasts, and
emails sent directly to customers from DMV staff.
27
Feedback is also received through direct DMV customer interactions/ correspondence,
311 service requests, media inquiries, the Mayor’s Office, and Councilmembers’
Offices.
What is the nature of comments received? Please describe.
Response: DC DMV receives feedback from customers who have questions
about obtaining a REAL ID driver license or identification card, how to register
and title a vehicle, how to contest tickets, and other general services questions.
Additionally, customers thank staff for providing them with a positive
experience. They often post a tweet on Twitter and share their interactions
publicly on social media. Customers also comment on experiences that did not
meet their expectations.
How has the agency changed its practices as a result of such feedback?
Response: DC DMV makes changes to its website and internal customer
service policies based on feedback from its customers. We add information to the
website and/or rewrite information to make it easier for customers to understand
the process and know what documents they need to successfully complete their
transactions. We also include customer process issues in our weekly employee
training as reminder topics to ensure consistency in information. Additionally,
we share customer feedback with other agencies that answer questions from the
public pertaining to DC DMV.
15. What has the agency done to reduce agency energy use in FY 2019? Did the agency’s
energy use increase or decrease in FY 2019? Please identify how much energy use
increased or decreased in terms of kwH and therms, and what percentage
increase/decrease that is compared to FY 2018.
Response: The District’s Department of General Services (DGS) has responsibility for
all District-owned and leased facilities. In an effort to minimize energy costs, the
external building lights at our Southwest Service Center location were replaced with
high-efficiency LED lights.
16. Please complete the following chart about the residency of new hires:
Number of Employees Hired in FY 2019 and FY 2020, to date
Position Type Total Number
Number who are District
Residents
Continuing
25
19
Term
1
1
Temporary
0
0
28
Number of Employees Hired in FY 2019 and FY 2020, to date
Position Type Total Number
Number who are District
Residents
Contract
0
0
17. Please provide the agency’s FY 2019 Performance Accountability Report.
Response: See attached FY2019 DMV Performance Accountability Report.
(Attachment C)
B. BUDGET AND FINANCE
18. Please provide a chart showing the agency’s approved budget and actual spending,
by division, for FY 2019 and FY 2020, to date. In addition, please describe any variance
between fiscal year appropriations and actual expenditures for each program and
activity code.
Response: See tables below.
FY 2019 Budget vs. Actuals
Year End
Program
Budget
Actuals
Variance
Explanation
Agency
Management
$ 7,017,846.82
$ 6,994,287.85
$ 23,558.97
Vacancy lapse
Agency
Financial
Operations
692,289.04
726,102.96
(33,813.92)
Offset by Agency Management/
Adjudication vacancy lapse
Adjudication
14,731,503.94
14,282,194.69
449,309.25
Vacancy lapse/lower fixed costs
(security)
Vehicle
Services
9,473,115.54
8,433,837.98
1,039,277.56
Surplus Inspection Station
revenue
Driver
Services
9,142,255.71
8,999,368.03
142,887.68
Lower fixed costs (security)
Technology
Services
4,491,273.28
4,337,609.18
153,664.10
Lower fixed costs (security)
Total
$ 45,548,284.33
$ 43,773,400.69
$ 1,774,883.64
29
FY 2020 Budget vs. Actuals
Thru November End
Program
Budget
Actuals
Variance
Explanation
Agency
Management
$ 7,352,545.17
$ 1,724,506.46
$ 5,628,038.71
Expenditures on target
Agency
Financial
Operations
679,245.26
120,741.91
558,503.35
Expenditures on target
Adjudication
12,875,152.31
3,723,938.04
9,151,214.27
Expenditures on target
Vehicle
Services
10,681,413.63
2,813,911.52
7,867,502.11
Expenditures on target
Driver
Services
8,678,982.81
2,357,966.87
6,321,015.94
Expenditures on target
Technology
Services
4,499,123.53
2,721,033.78
1,778,089.75
Expenditures on target
Total
$ 44,766,462.71
$ 13,462,098.58
$31,304,364.13
19. Please list any reprogrammings, in, out, or within, related to FY 2019 or FY 2020
funds. For each reprogramming, please list:
The reprogramming number;
The total amount of the reprogramming and the funding source (i.e., local,
federal, SPR);
The sending or receiving agency name, if applicable;
The original purposes for which the funds were dedicated;
The reprogrammed use of funds.
Response: See tables below.
FY 2019 Reprogrammings
In, Out,
Within
Original
Purpose
of Funds
Type of
funds
SOAR
Document
Number
Reprograming
Purpose of
Funds
Amount
Within
Personnel
Local
BJKCREP9
Pay anticipated
judgement
related costs.
240,000.00
Out
Personnel
Local
BJKVCR19
Assist
Department of
Consumer and
Regulatory
Affairs (DCRA)
with IT spending
pressure.
(306,000.00)
Out
Pay credit
card
Local
BJSUPP19
Reprogrammed
as per FY19
(1,381,606.00)
30
FY 2019 Reprogrammings
In, Out,
Within
Original
Purpose
of Funds
Type of
funds
SOAR
Document
Number
Reprograming
Purpose of
Funds
Amount
Merchant
Fees
Legislative
Support Act
(B23-0205)
Within
Personnel
SPR
BJKVREP8
Fund launch of
DMV data
warehouse
development
project
140,000.00
Total
$ (1,307,606.00)
FY 2020 Reprogrammings
In, Out,
Within
Original
Purpose of
Funds
Type of
funds
SOAR
Document
Number
Reprograming
Purpose of
Funds
Amount
NONE
20. Please provide a complete accounting for all intra-District transfers received by or
transferred from the agency during FY 2019 and FY 2020, to date, including:
Buyer agency and Seller agency;
The program and activity codes and names in the sending and receiving
agencies’ budgets;
Funding source (i.e. local, federal, SPR);
Description of MOU services;
Total MOU amount, including any modifications;
The date funds were transferred to the receiving agency.
Response: See attached FY2019 and FY2020 DMV Intra-District Transfers
(Attachments D & E)
21. Please provide a list of all MOUs in place during FY 2019 and FY 2020, to date, that
are not listed in response to the question above.
Response: All MOUs reflected in response to question #20.
31
22. Please identify any special purpose revenue accounts maintained by, used by, or
available for use by your agency during FY 2019 and FY 2020, to date. For each
account, please list the following:
The revenue source name and code;
The source of funding;
A description of the program that generates the funds;
The amount of funds generated by each source or program in FY 2019 and FY
2020, to date;
Expenditures of funds, including the purpose of each expenditure, for FY 2019
and FY 2020, to date.
Response: See tables below.
FY 2019
Code
Title
Source of
Funding
(Who Pays?)
Description
Collections
Expend.
Description
6000
International
Registration
Plan
Owners of vehicles
weighing over 26K
lbs. Fee is collected
by states and
provinces.
This program funds
the International
Registration Plan,
which allows owners
and operators of
apportioned vehicles
to comply with the
laws of all
jurisdictions in
which they operate.
Once IRP needs are
met, the fund can be
used to offset other
DMV costs.
2,936,281.67
2,922,613.92
PS Costs: 207,412
Supplies: 64,999;
Fixed Cost:
529,011; Other
Services and
Charges: 971,167;
Contractual
Services:
1,150,025
6100
Out-of-State
Vehicle
Registration
Non-resident taxi
driver vehicle
registrants
A non-resident taxi
driver exempted
from residency
requirement to
register a vehicle
within the District of
Columbia under
section 2(c)(5)(B)
shall be charged an
additional fee of
$100.
25,000.00
25,000.00
Contractual
Services
6258
Motor Vehicle
Inspection
Fund
Individuals having
their vehicle
inspected.
Registered vehicles
are inspected bi-
annually for vehicle
safety (excluding
passenger vehicles)
and emissions
standards.
6,552,220.64
5,483,162.22
PS Costs:
2,694,278;
Supplies: 38,160;
Fixed Costs:
1,405,760.74;
Other Services
and Charges:
719,107.61;
Contractual
Services:
453,236.38;
Equipment:
172,619.48
32
FY 2020 – As of November 30, 2019
Code
Title
Source of Funding
(Who Pays?)
Description
Collections
Expend.
Description
6000
Internation
al
Registration
Plan
Owners of vehicles
weighing over 26K lbs.
Fee is collected by
states and provinces.
This program
funds the
International
Registration Plan,
which allows
owners and
operators of
apportioned
vehicles to comply
with the laws of
all jurisdictions in
which they
operate. Once IRP
needs are met, the
fund can be used
to offset other
DMV costs.
143,627.65
64,025.22
PS Costs:
35,264.36; Supplies:
35,000.00; Fixed
Cost: 243.22; Other
Services and
Charges: 28,517.64
6100
Out-of-State
Vehicle
Registration
Non-resident taxi
driver vehicle
registrants
A non-resident
taxi driver
exempted from
residency
requirement to
register a vehicle
within the District
of Columbia under
section 2(c)(5)(B)
shall be charged
an additional fee
of $100.
13,400.00
-
Contractual Services
6258
Motor
Vehicle
Inspection
Fund
Individuals having
their vehicle inspected.
Registered
vehicles are
inspected bi-
annually for
vehicle safety
(excluding
passenger
vehicles) and
emissions
standards.
1,004,157.00
472,847.71
PS Costs:
381,379.11; Other
Services and
Charges: 50,000.00
Contractual
Services: 41,468.60
33
23. Please provide a list of all projects for which your agency currently has capital funds
available. Please include the following:
A description of each project, including any projects to replace aging
infrastructure (e.g., water mains and pipes);
The amount of capital funds available for each project;
A status report on each project, including a timeframe for completion;
Planned remaining spending on the project.
Response: See table below.
KV0-DEPARTMENT OF MOTOR VEHICLES
Capital Projects Activity (As of December)
Project
No
Project
Title
Project
Description
Appro
p Fund
Agcy
Fund
Budget
FY
2019
Comm
FY 2020
Comm
Available
Budget
Project Status
Planned Remaining
Spending
MVS16C
DESTINY
REPLACE-
MENT
PROJECT
The District of
Columbia,
Department of
Motor
Vehicles
(DMV) has a
requirement
for a
modernized,
state-of-the
art licensing
and
registration
system. DMV
seeks to
acquire
contract
services for
the
development,
customization,
and systems
integration
through the
issuance of a
Request for
Proposal
(RFP) for new
application
software for
the web-
based motor
vehicle’s
system.
0300
0300
8,000,000
.
1,589,670
.
6,410,330
.
OCTO is working
on the Destiny
Modernization
project. To begin
phase 1, we
signed the MOU
with OCTO on
11/4/19.
To kick off the
project, $1.5million
was transferred to
OCTO. The project
re-scope will focus
on making the
current licensing/
registration system
web-based so DMV
personnel can make
changes to the data-
base without the
need to wait for the
programmers to
make the
change. Additionally,
the programmers
have indicated they
need to stabilize the
system platform with
the latest technology.
34
KV0-DEPARTMENT OF MOTOR VEHICLES
Capital Projects Activity (As of December)
Project
No
Project
Title
Project
Description
Appro
p Fund
Agcy
Fund
Budget
FY
2019
Comm
FY 2020
Comm
Available
Budget
Project Status
Planned Remaining
Spending
TPS01C
TICKET
PROCESS-
ING
SYSTEM
The DMV
proposes to
replace the
existing
contractor
hosted ticket
processing
system with a
new state of
the art
technology
solution
0300
0300
5,500,000
0
289,670
5,210,330
Based on OCTO
recommendation
, we have put a
BPR contract
(Business
Process Re-
engineering) on
the street.
Our expectation is
OCP will issue the
award for BPR by
end of January
2020. BPR work is
expected to take 90
days. The output of
this BPR process will
be the RFI for ticket
processing. Our
expectation is that
OCP will put that RFI
on the street by June
2020.
TOTALS
13,500,00
1,879,340
.
11,620,660
24. Please provide a complete accounting of all federal grants received for FY 2019 and
FY 2020, to date, including the amount, the purpose for which the funds were granted,
whether those purposes were achieved and, for FY 2019, the amount of any unspent
funds that did not carry over.
Response: None.
25. Please list each contract, procurement, lease, and grant (“contract”) awarded, entered
into, extended and option years exercised, by your agency during FY 2019 and FY
2020, to date. For each contract, please provide the following information, where
applicable:
The name of the contracting party;
The nature of the contract, including the end product or service;
The dollar amount of the contract, including budgeted amount and actually
spent;
The term of the contract;
Whether the contract was competitively bid or not;
The name of the agency’s contract monitor and the results of any monitoring
activity;
Funding source;
Whether the contract is available to the public online.
Response: See attached DMV FY2019/2020 Major Contracts (Attachment F)
35
26. Please provide the details of any surplus in the agency’s budget for FY 2019,
including:
Total amount of the surplus;
All projects and/or initiatives that contributed to the surplus.
Response: Refer to response to question #19.
C. LAWS, AUDITS, AND STUDIES
27. Please identify any legislative requirements that the agency lacks sufficient
resources to properly implement.
Response: None.
28. Please identify any statutory or regulatory impediments to your agency’s operations
or mission.
Response: None.
29. Please list all regulations for which the agency is responsible for oversight or
implementation. Where available, please list by chapter and subject heading, including
the date of the most recent revision.
Response: DCMR Title 18, Vehicles and Traffic, as indicated in table below. The
information does not include any amendments that DDOT may have promulgated.
Chapter
#
Chapter Title
Amendment
Date
1
ISSUANCE OF DRIVER LICENSES
9/27/2019
3
CANCELLATION, SUSPENSION, OR REVOCATION
OF LICENSES
01/04/2019
4
MOTOR VEHICLE TITLE AND REGISTRATION
9/27/2019
5
MOTOR VEHICLE DEALERS
8/22/2008
6
INSPECTION OF MOTOR VEHICLES
08/11/2017
7
MOTOR VEHICLE EQUIPMENT
01/04/2019
8
SAFETY RESPONSIBILITY
6/18/2010
9
DRIVING INSTRUCTORS AND DRIVING SCHOOLS
2/2/2007
10
PROCEDURES FOR ADMINSTRATIVE HEARINGS
11/30/2018
11
MOTOR VEHICLE OFFENSES AND PENALTIES
12/9/2011
13
COMMERCIAL DRIVER LICENSES AND
COMMERCIAL LEARNER PERMITS
10/16/2015
22
MOVING VIOLATIONS (In conjunction with DDOT)
08/11/2017
36
Chapter
#
Chapter Title
Amendment
Date
26
CIVIL FINES FOR MOVING AND NON-MOVING
INFRACTIONS (jointly with DDOT)
10/18/2013
27
SPECIAL PARKING PRIVILEGES FOR PERSONS
WITH DISABILITIES (jointly with DDOT)
8/21/2009
30
ADJUDICATION AND ENFORCEMENT
11/30/2018
99
DEFINITIONS
01/04/2019
30. Please explain the impact on your agency of any federal legislation or regulations
adopted during FY 2019 that significantly affect agency operations or resources.
Response: None.
31. Please provide a list of all studies, research papers, and analyses (“studies”) the
agency requested, prepared, or contracted for during FY 2019. Please state the status
and purpose of each study.
Response: See table below.
DC DMV Studies, Research Papers and Analyses
Fiscal Year
Agency
Description
Status
FY19
DMV
Vehicle
Services
Synchronize
inspection and
registration dates
so that customers
are no longer
confused by the
two different dates
After completing the necessary
research, it was determined this
project not feasible at the moment
37
32. Please list and describe any ongoing investigations, audits, or reports on your agency
or any employee of your agency, or any investigations, studies, audits, or reports on
your agency or any employee of your agency that were completed during FY 2019 and
FY 2020, to date.
Response: See table below.
DC DMV Investigations, Studies, Audits & Reports
Fiscal Year
Agency
Description
Status
FY19
Federal Motor
Carrier Safety
Administration
Triennial audit of
commercial driver
license program
Completed
FY19
DMV
Service
Integrity
Fraud with DC
dealers
Completed
Identified theft cases were
closed.
Dealer investigation was
closed. Recovered altered
titles.
FY19
DMV
D.C. Resident
Survey Report
Completed.
Conducted by the Office of
the DC Auditor (ODCA),
DMV was highlighted as
having two-thirds of
residents surveyed, reporting
excellent service, and a 33%
increase in customer ratings
of “excellent”, and “good”
service, over a 20-year span.
33. Please identify all recommendations identified by the Office of the Inspector
General, D.C. Auditor, or other federal or local oversight entities during the previous 3
years. Please provide an update on what actions have been taken to address these
recommendations. If the recommendation has not been implemented, please explain
why.
Response: See below information.
38
DC DMV Recommendations
Fiscal Year
Agency Description Status
FY18
DC Auditor
Out of State
Registration Fund
Completed
DMV has complied with the
two DMV-related
recommendations to provide
DFHV with quarterly
reconciliations of revenue
collected in the fund and to
send revenue directly to
DFHV’s Consumer Service
Fund to eliminate the need
for a MOU.
34. Please list any reporting requirements required by Council legislation and whether
the agency has met these requirements.
Response: See below information.
1) DC Official Code § 50-1002: Annual report regarding traffic violation convictions
for previous year received by the District and sent by the District from other
jurisdictions as well as the number of suspensions and revocations is due every June
30
th
.
Response: DMV has met the requirement.
(2) DC Official Code § 50-2301.08: Annual report on parking and traffic enforcement
for previous year including information concerning hearing examiners, the number of
infractions issued; the number of answers filed for moving, parking, standing, stopping
and pedestrian violations; the number of NOIs for which sanctions were imposed;
number of NOIs issued to lessors; the number of appeals filed with TABB; the number
of appeals filed with Superior Court; the number of appeals filed with District Court of
Appeals; the number of vehicles towed and booted; the total revenues generated; and
the number of requests for reconsideration.
Response: DMV has met the requirement.
(3) DC Official Code § 50-2301.11: Study of parking infraction adjudication and
whether adjudication should be transferred.
Response: The agency discussions previously referenced in last year's performance
oversight questions were stalled based on the Office of Administrative Hearings' (OAH)
inability to maintain the ticket processing contract current staffing levels. Recent
39
agency discussions recommend OAH requests two personnel resources during the FY21
budget process such that the DMV adjudication function can be transferred in FY21.
(4) DC Official Code § 50-2302.01 (Miscellaneous Notes): The Mayor shall report
and make recommendations as to whether District should implement remediation and
deferred disposition program.
Response: DMV is scheduled to meet this requirement by September 30, 2020.
(5) DC Official Code § 50–1951.03: Publication of moving infraction data. Shall only
apply on inclusion of fiscal effect in an approved budget and financial plan.
Response: DMV has met this requirement.
(6) FY17 BSA of 2016 (A21-488): On or before March 30, 2018, DMV shall submit a
written report to the Council evaluating the Inspection Station self-service kiosk pilot
program's operations.
Response: Due to the kiosk being only recently implemented (November 15, 2019),
DMV was not able to meet this timeline. DMV will be able to meet this requirement by
September 30, 2020.
35. Please list all pending lawsuits that name the agency as a party, and provide the case
name, court where claim was filed, case docket number, and a brief description of the
case.
Response: See list below.
FY2020
• Mohamed Medhi Zorgani and Soukaina Laasirl v. DC, US District Court
Case No. 17-cv-02360-EGS:
The complaint alleges plaintiff Zorgani was improperly arrested after DMV records
incorrectly reflected his driver license was suspended for failure to pay a moving
violation. Plaintiff Laasari is claiming severe emotional distress. The parties are
awaiting ruling on the District’s motion to dismiss the case.
• Ashely Early, Case No. 2019 CA 006507:
Customer alleged abuse of process because DMV refused to issue her a DC driver license.
Customer refused to surrender MD driver license. Initial Scheduling Conference on 1/10/20.
• Dennis Sobin, Case No. 2019-CV-02580:
Customer alleges DMV’s implementation of its tag surrender regulation is unconstitutional.
Customer stated that he disposed of his vehicle for salvage and threw the tags out. The tags then
began accumulating tickets.
DC filed motion to dismiss on 12/10/19.
• Richard Jones, Case NO 2019 CA 06982:
40
Customer filed suit requesting DMV restore his license. DMV was unable to identify the
individual is without further information, such as date of birth, social security number, etc.
36. Please list all settlements entered into by the agency or by the District on behalf of
the agency in FY 2019 or FY 2020, to date, including any covered by D.C. Code § 2-
402(a)(3), and provide the parties’ names, the amount of the settlement, and if related
to litigation, the case name and a brief description of the case. If unrelated to litigation,
please describe the underlying issue or reason for the settlement (e.g. administrative
complaint, etc.).
Response: See list below.
FY19-FY20:
• A former employee filed a discrimination complaint against DMV claiming retaliation
(discharge). The matter was resolved through the Office of Human Rights (“OHR”)
mediation by payment of the sum of $50,000.
• An employee filed a discrimination claim based on sex. The matter was resolved
through OHR mediation by granting the employee two weeks of administrative leave
and agreeing to create a Standard Operating Procedure pertaining to nursing
mothers.
37. Please list any administrative complaints or grievances that the agency received
in FY 2019 and FY 2020, to date, broken down by source. Please describe the process
utilized to respond to any complaints and grievances received and any changes to
agency policies or procedures that have resulted from complaints or grievances
received. For any complaints or grievances that were resolved in FY 2019 or FY 2020,
to date, describe the resolution.
Response: See list below.
UNION GRIEVANCES
• A grievance was filed by AFGE Local 1975 on behalf of several hearing examiners
pertaining to overtime issues. The process used was pursuant to the Collective
Bargaining Agreement. Arbitration took place on February 26, 2018. The arbitrator
ruled in favor of the Union on the merits and denied attorney’s fees to the Union.
Both parties appealed to the Public Employment Relations Board (PERB) which
ruled in favor of the Union on the merits. The Parties are negotiating the actual
settlement amounts.
• A grievance was filed by AFGE Local 1975 on behalf of hearing examiners pertaining
to the process of how they are assigned hearings. The parties are awaiting a date for
Impact & Effect bargaining.
41
OFFICE OF HUMAN RIGHTS (OHR)
As it relates to the Language Access Act, DMV continues to provide employee training
in new hire orientation and once a month during Wednesday training sessions.
Additionally, all DMV employees received language access and cultural competency
training during February-March 2019.
• A now former DMV employee filed a Charge of Discrimination with the Office of
Human Rights claiming failure to accommodate due to Terms and Conditions (age,
sex, and disability) and retaliation (discipline). DMV denied the allegations. A
mediation was held which did not resolve the matter. OHR ruled in favor of DMV on
all counts except one. DMV is awaiting a hearing date on that one count.
• Customer filed a discrimination complaint based on language access. OHR found in
favor of DMV as to one incident and found in favor of complainant concerning a second
incident for which DMV was deemed to be in non-compliance. DMV has requested
reconsideration on the non-compliance finding.
• A former employee filed a discrimination complaint against DMV claiming retaliation
(discharge). The matter was resolved through mediation.
• An employee filed a discrimination claim based on sex. The matter was resolved
through mediation.
EQUAL EMPLOYMENT OPPORTUNITY COMMISSION (EEOC)
• A former DMV employee filed a Charge of Discrimination with the EEOC regarding
retaliation (i.e., termination from position). DMV denied the allegations and filed a
motion to dismiss, which was granted.
D. PROGRAM-SPECIFIC QUESTIONS
38. Please provide the most up-to-date DMV Adjudication Caseload Statistics chart,
including statistics from FY 2018, FY 2019, and FY 2020 (as of January 1, 2020 or
later). Please distinguish moving violations issued by a law enforcement officer from
those issued by a photo enforcement camera.
Response: See table below.
42
2019-2020 DMV Adjudication Caseload Statistics
FY 2018
FY 2019
FY 2020
(thru 1/5/20)
Parking Citations
Number of Citations Processed
1,417,001
1,467,876
385,615
Number of Requests for Adjudication Filed
160,625
166,855
74,183
Number of Cases Pending as of October 1
75,371
18,119
37,103
Number of Final Orders Issued
153,403
236,694
23,956
Number of Final Orders that Dismissed
54,928
83,291
8,866
Number of Final Orders that Affirmed
91,023
141,737
13,981
Moving Citations (issued by law enforcement)
Number of Citations Processed
75,074
91,194
20,954
Number of Requests for Adjudication Filed
27,150
33,972
14,751
Number of Cases Pending as of October 1
3,861
7,534
7,424
Number of Final Orders Issued
24,177
18,527
5,841
Number of Final Orders that Dismissed
12,682
7,905
2,703
Number of Final Orders that Affirmed
11,185
10,283
3,082
Photo Citations (issued by photo enforcement
cameras)
Number of Citations Processed
1,227,525
1,310,740
272,194
Number of Requests for Adjudication Filed
91,286
98,133
66,573
Number of Cases Pending as of October 1
14,515
53,998
51,385
Number of Final Orders Issued
126,036
56,142
34,238
Number of Final Orders that Dismissed
32,815
11,877
7,690
Number of Final Orders that Affirmed
92,480
43,639
26,245
Other Cases (Suspension / Revocation / Denial
of Licenses, Denial of Motions to Vacate, and
Other Matters)
Number of Requests for Adjudication Filed
1,009
929
252
Number of Final Orders Issued
1,009
929
252
Number of Final Orders that Dismissed (Approved
for Reinstatement)
431
474
141
Number of Final Orders that Affirmed
(Revoked/Suspended by Examiner)
120
68
13
General
Mean Length of Time Required to Close a Case
(Filing to Final Order)
175 days
114 days
187 days
Number of Hearing Examiners
22
21
21
Mean Caseload per Hearing Examiner
12,233
10,375
2,271
43
2019-2020 DMV Adjudication Caseload Statistics
FY 2018
FY 2019
FY 2020
(thru 1/5/20)
Traffic Adjudication Appeals Board
Number of Cases Pending as of October 1
6
49
55
Number of Final Orders Appealed
811
771
179
Number of Decisions Issued
711
704
181
Mean Length of Time Required to Close a Case
60 days
60 days
60
Number of Board Meetings
Biweekly
Biweekly
Bi weekly
*Collections
Number of Citations Processed
2,719,600
2,869,810
678,763
Value of Citations Processed
324,531,271
$375,916,124
$84,006,413
Number of Citations Paid
1,707,778
1,758,855
309,425
Number of Citations Paid to DMV pre-collections
1,707,778
1,758,855
309,425
Value of Citations Paid to DMV pre-collections
$156,072,848
$172,490,068
$29,892,759
Number of Citations Paid to Outside Collectors
(This is an OCFO function; data provided by
OCFO vendor)
219,703 164,717
53,359
(thru 12/30/19)
Value of Citations Paid to Outside Collectors
(This is an OCFO function; data provided by
OCFO vendor)
35,174,148
34,872,934
$6,204,530.98
(thru 12/30/19)
Number of Citations Paid through the Ticket
Amnesty Program
N/A
N/A
N/A
Value of Citations Paid through the Ticket
Amnesty Program
N/A
N/A
N/A
Number of Unpaid Citations
871,453
971,913
348,236
Value of Unpaid Citations
$139,281,885
$177,387,958
$48,709,871
Value of Unpaid Citations Owed by District
Residents
$28,615,543
$34,364,288
$10,851,426
Value of Unpaid Citations Owed by Maryland
Residents
$59,662,386
$74,298,443
$19,275,952
Value of Unpaid Citations Owed by Virginia
Residents
$31,512,322
$44,745,936
$12,167,784
Value of Unpaid Citations Owed by Residents
of Other Jurisdictions
$19,491,634
$23,979,291
$6,414,708
*NOTE: Revenue is not certified by OCFO, but is out of DMV's ticket processing database
**NOTE: 2018 data has been adjusted due to internal audit.
44
39. Please provide the three most common reasons that led to dismissal of a parking,
moving, or automated traffic enforcement ticket in FY 2018, FY 2019, and FY 2020, to
date (i.e. ticket submitted late for processing, etc.).
Response: See table below.
Dismissal Reason
FY18
FY19
FY20
(thru
1/5/20)
Dismissed on merits-
legal defense to ticket
provided (dispo 24)
49,115
31,218
6,316
Ticket dismissed based
on 15-year discharge policy
(dispo 137)
355,040
368,286
93,902
Ticket submitted late
for processing (dispo 106)
20,281
19,746
2,276
40. Please provide the five most common legal defenses leading to dismissal on the merits
of a parking, moving, or automated traffic enforcement ticket in FY 2018, FY 2019, and
FY 2020, to date.
Response: See table below.
Dismissal Reason
FY18
FY19
FY 20
(thru
1/5/20)
Multiple Vehicles*
12,585
2,781
1,881
Park Mobile Receipt
7,253
14,822
1,161
ROSA Exemption
3,767
3,576
387
Officer Absent
3,184
3,573
913
Poor Image *
6,903
3,436
2,253
*Relates to photo enforcement tickets
45
41. Please answer the following questions as to parking tickets.
What percentage of parking tickets are not responded to before day 30? By day
60? Please provide data on FY 2018, FY 2019, and FY 2020 to date.
Response: See table below.
No response
by day 31
No response by
Day 61
FY18
46%
16%
FY19
47%
16%
FY20
(thru
1/5/2020)
45%
12%
How many parking tickets are currently outstanding? What is the total dollar
amount of those tickets?
Response: See table below.
FY18
FY19
FY 20
(thru 1/5/20)
Total Parking Tickets
Outstanding
259,530
373,168
173,805
Total Dollar Amount
$36,694,013
$51,296,228
$17,298,067
According to DMV’s responses last year, at 121 days after a ticket has been
issued, any challenge to the ticket is considered untimely. If DMV learns 121
days after the ticket has been issued that the ticket was mailed to the incorrect
address, because of a typo or other issue, can the ticket still be adjudicated?
Response: DMV would first review the ticket to determine if the answer period
is 1-year, pursuant to the Traffic Adjudication Amendment Act. If the ticket
does not fall within the 1-year exception period and DMV learns after 121 days
that the ticket was not mailed to the DMV address of record, DMV would accept
the adjudication request for exception processing i.e., the adjudication request
would be reviewed by a hearing examiner.
46
42. Please provide an update on the implementation of the Real ID Act of 2005.
Response: Response: As of May 1, 2014, the DC DMV’s credentials complies with the
federal REAL ID laws and security standards, to improve the reliability and accuracy of
driver licenses and identification cards. Per the U.S. Department of Homeland Security’s
Transportation Safety Administration (TSA), effective October 1, 2020, every air traveler
18 years of age and older will be required to have a REAL ID compliant driver license,
identification card, or another acceptable form of identification to fly within the United
States. For more information, visit https://www.tsa.gov/real-id.
To ensure all District residents have an opportunity to become REAL ID compliant, DC
DMV established (October 21, 2019) special hours that are available by appointment only
for DC residents whose driver license or identification card expires on or after October
1, 2020; everyone else will have the opportunity to become compliant during their normal
renewal cycle before the deadline. DC DMV is taking a phased approach during FY2020 to
complete the early renewal process and notified all eligible credential holders by mail and
email of the early renewal option. DC DMV use envelopes with red lettering on the front
stating, “REAL ID Early Renewal Notification” when communicating with via mail. The
letters and emails sent out contained important information with specific instructions on
how to schedule appointments for the early renewal process. The notifications also provided
links to the agency’s website so that individuals would know exactly what documents to
bring to their appointment to show proof of identity, proof of Social Security number, and
proof of DC residency. Since residents that are eligible for the early renewal process still
have additional time remaining on their current credential, their fees are being prorated
when they complete their renewal.
As of January 16, 2020, eighty-two percent (82%) of all DC credentials are REAL ID
compliant. Every DC resident will have an opportunity to apply for a REAL ID credential
before October 1, 2020.
43. What is the average length of time for tickets issued via automated handheld devices to
be uploaded into the DMV’s ticket processing system?
Response: 24 hours
What percentage of parking tickets issued by District agencies are via a
handwritten ticket?
Response: Please see table below.
FY18
FY19
FY 20 (thru 11/30/19)
Percentage of
handwritten parking
tickets
4.26%
3.68%
2.91%
47
44. When a handwritten ticket is issued, often by WMATA or federal law enforcement
agencies, what is the average length of time for such information to be uploaded into
the DMV’s ticket processing system?
Response: Please see table below.
Reconsideration Results
FY18
FY19
FY 20
(thru 1/5/20)
Average length of time
tickets uploaded
12.15 days
10.48 days
9.1 days
Average length of time
tickets uploaded and
dismissed due to late NOI
35 days
30.25 days
24.5 days
45. If a law enforcement agency has up to 15 days to submit a handwritten ticket, and the
DMV’s vendor takes up to 3 business days to manually enter the ticket information,
the ticket recipient would have only as 12 days’ notice of the ticket before the fine
would double.
Is this correct?
Response: No, DMV has programmed the ticket system with a 5-day buffer to
account for data entry time and other process delays to avoid reducing the time
the recipient has to respond.
Is DMV considering changes to how notice is provided to ensure ticket recipients
have appropriate notice of a handwritten ticket before fines increase?
Response: DMV stands ready to partner with parking and law enforcement
entities to help implement any strategy they might have for sending notices to
ensure recipients of their handwritten tickets are notified before fines increase.
Notwithstanding, in 2018, DMV created an application (Ticket Alert Service –
TAS) which individuals can sign up for to alert them of tickets issued to their
vehicles or driver license in near real time. With a TAS account, you will also
receive notification (email or text) before a ticket fine doubles and when your
vehicle becomes boot eligible. TAS is free of charge and so far over 70,000 TAS
accounts have been created.
46. Please provide the following information about each panel of the Traffic Adjudication
Appeals Board (TAAB):
The name, panel number, and whether the member is an OAG employee, DMV
employee, or citizen member.
48
Response: Please see table below.
Panel #
DMV Employee
Member
Citizen Member
Attorney Member
(OAG)
Board 1
Emeka
Chinagorom
Nadine Robinson
Wyndell Banks
Any current vacancies on a panel (and when the Department anticipates filling
such vacancies)
Response: No, there are no vacancies on TAAB.
47. Please provide the number of adjudications processed in FY 2018, FY 2019, and FY
2020 to date, broken down by category (in-person, online, and mail).
Response: See table below.
Source
FY18
FY19
FY 20
(thru 1/5/20)
In-person
59,219
63,745
17,187
Mail
80,682
106,797
18,442
Online
163,715
140,821
28,406
48. What percentage of DMV in-person transactions in FY 2019 required use of the
language line for translation services?
Response: The percent of DMV in-person transactions that required the use of the Language Line
in FY 2019 was 0.8%.
Were there instances in FY 2019 or FY 2020 to date where the language line for
translation services was unavailable when needed or unable to provide
translation services for a particular language?
Response: In FY 2019, the DMV made 5,097 calls to Language Line. Each call represents
a customer that needed translation services. There were some delays in getting translators,
but we did not have any instance when we were unable to provide translation services.
49. Please provide the average time from a request for adjudication to a hearing examiner
order in FY 2018, FY 2019, and FY 2020, to date.
Response: The average length of time required to close a case from filing to final
order was 175 days in FY18, 114 days in FY19, and 174 days in FY20 as of 11/30/19.
49
50. Please provide the number of requests for reconsideration upon a finding of liability in
FY 2018, FY 2019, and FY 2020 to date; and, upon reconsideration, the breakdown
between decisions upheld and those dismissed.
Response: See table below.
Reconsideration
Results
FY18
FY19
FY 20
(thru 1/5/20)
Reconsider Received
11,729
12,024
3,150
Reconsider - Upheld
9,436
8,867
2,426
Reconsider - Dismissed
2,293
3,157
724
Numbers include cases received in FY18 and decided in FY19
51. Please provide the average time from an appeal of a hearing examiner’s order to final
disposition by a panel of the Traffic Adjudication Appeals Board in FY 2018, FY 2019,
and FY 2020, to date.
Response: The average time from appeal of a hearing examiner’s decision to issuance
of a final order by an Appeals Board was 60 days in FY18, 60 days in FY19 and 60 days
in FY20 as of 12/18/19
Please describe the agency’s efforts to reduce this timeframe.
Response: DMV’s performance goal is to respond to appeals within 90 days of
receipt. DMV has exceeded this goal by maintaining a response time of no more
than 60 days for the past two years. While we are very pleased to be exceeding
our performance goal, DMV always endeavors to provide the best customer
service. As such, we will continue to evaluate whether there are any ways to
improve processes to become even more efficient.
52. How many vehicles were titled/registered in the District in FY 2018, FY 2019, and FY
2020, to date?
Response: See table below.
Vehicles Titled/Registered
Fiscal Year
Vehicles
Titled/Registered
FY18
79,991
FY19
74,013
FY20 (as of 12/31/19)
17,362
50
Please list the number of tags, by type, that were issued to vehicle owners in FY
2019.
Response: See table below.
FY 2019 Tag Type
Total
ALPHA KAPPA ALPHA TAGS
4
ALPHA PHI ALPHA FRATERNITY TAGS
1
ANACOSTIA RIVER COMMEMORATIVE
TAGS
619
BREAST CANCER AWARENESS TAGS
127
BUS TAGS
714
CLERGY TAGS
2
COMMERCIAL TAGS
718
DC GOVT TAGS
569
DC LODGE TAGS
24
D.C. WOMEN VETERANS SPECIALTY
TAGS
13
DEALER TAGS
344
DELTA SIGMA THETA TAGS
1
DISABILITY MOTORCYCLE TAGS
1
DISABILITY TAGS
401
DISABLED AMERICAN VETERAN TAGS
56
DISABLED VETERAN TAGS
13
DONATE A LIFE TAGS
11
FIRE FIGHTER TAGS
24
FLORIDA A & M UNIVERSITY
2
HISTORICAL TAGS
230
KAPPA ALPHA PSI FRATERNITY
2
LIMOUSINE TAGS
18
LOW TAGS
811
MASONIC FOUNDATION OF
WASHINGTON DC
1
MOTORCYCLE TAGS
966
51
FY 2019 Tag Type
Total
MOTORCYCLE TEMPORARY TAGS
15
MOTOR DRIVEN CYCLE TAGS
607
OFFICE OF VETERANS AFFAIRS TAGS
86
PERSONALIZED TAGS
618
PORSCHE CLUB OF AMERICA
1
RENTAL TAGS
2046
STANDARD TAGS
60920
TAXI TAGS
283
TEMPORARY TAGS
4827
TRAILER TAGS
250
VETERANS OF FOREIGN WARS OF US
2
WASHINGTON NATIONALS
296
WWW TAGS
170
Please provide the total number of hybrid, electric, and alternative fuel vehicles
that are currently registered in the District, and the number that were newly
registered in FY 2018, FY 2019, and FY 2020, to date. Of these, please indicate
how many belong to the District government.
Response: See tables below.
Vehicles Newly Registered
Fuel Type
FY18
FY18 DC
Gov’t
FY19
FY19
DC Gov’t
FY20
(as of
12/31/19)
FY20
(as of
12/31/19)
DC Gov’t
Electric
376
16
1131
7
197
0
Flex
3,932
358
3,236
304
756
8
Hybrid
2784
52
2,942
32
819
31
Vehicles Currently Registered
Fuel Type
FY19
FY20 (as of 12/31/19)
DC Gov’t
Electric
1,918
2,082
Flex
16,453
16,400
Hybrid
14,467
14,725
52
53. Please provide the number of active “H” tags and “L” tags in FY 2018, FY 2019, and FY
2020, to date.
Response: See table below.
Tag Type
FY18
FY19
FY20(as of
12/31/2019)
H Tags Active
5,434
4,485
4,348
L Tags Active
200
172
179
54. Please provide the number of “H” tags and “L” tags issued (excluding renewals) in FY
2018, FY 2019, and FY 2020, to date.
Response: See table below.
Tag Type
FY18
FY19
FY20 (as of
12/31/2019)
H Tags Issued
281
283
53
L Tags Issued
29
18
11
55. Please provide the number of vehicles registered in the District as a “motor-driven
cycle.”
Response: 781 motor vehicles are currently registered as motor-driven cycles as of
12/31/2019.
When one applies for a “motor-driven cycle” registration, how does DMV
determine whether the vehicle cannot reach a speed greater than 30 mph?
Response: Upon registering motor driven cycles, DMV does not have a way to
determine whether the vehicle can exceed speeds greater than 30 mph.
56. At last year’s performance oversight hearing, DMV stated that it planned to attend a
conference in May 2019, where the Agency planned to discuss whether motor-driven
cycles should be classified as motorcycles with other jurisdictions.
If DMV attended this conference, did the Agency settle on best practices for
classifying motor-driven cycles?
Response: DMV attended the AAMVA conference and discussed motor driven
cycle classification, regulation and best practices with other jurisdictions. DMV
53
learned that most jurisdictions have different regulations which determine how
the motor driven cycles are registered. Since the issue last year was how to
handle restricted motor driven cycles, DMV decided not to propose changing the
regulation but to use a form which will allow the registered owner to certify that
the motor driven cycle that he/she is registering meets the definition of a motor
driven cycle as set forth in 18 DC Municipal Regulation section 9901.1.
Additionally, the owner indicates on the form if the cycle is derestricted or if the
motor driven cycle is operated in excess of 30 mph. If the cycle is ever driven in
excess of 30mph, the registered owner is required to notify DMV and have the
vehicle re-registered accordingly.
What other types of vehicles, other than mopeds, are often classified as motor-
driven cycles?
Response: Other types of vehicles that are often classified as motor-driven
cycles are any motor vehicle that has:
(a) A seat or saddle for the use of the operator and has;
(b) Two or three wheels in contact with the ground;
(c) A gas, electric, or hybrid motor with a maximum piston or rotor
displacement of fifty cubic centimeters (50cc), or its equivalent, which
will propel the device unassisted at a maximum speed no greater than
thirty miles per hour;
(d) A direct or automatic power drive system which requires no clutch or
gear shift operation by the operator after the drive system is engaged
with the power unit shall be classified as a motor driven cycle.
Do you have similar concerns about how to classify other motor-driven cycles or
vehicles? If so, what steps are you taking to identify best practices for those
vehicles?
Response: DMV does not have similar concerns about how to classify other
vehicles.
57. Please provide the average wait time at each service center and the inspection station.
Also, for each, please indicate the day of the week and time of the day that experiences
the longest and shortest wait time and how long/how short those wait times are, on
average.
Response: In general, lunch hours between 11am-1pm should be avoided by
customers at all service centers and the Inspection Station on all days. Also, the end of
the month and days before and after holidays are more crowded. The table below
provides additional information for FY19 and FY20:
54
Location
Avg Wait
Time
Longest Wait Time
Shortest Wait Time
Inspection Station
13 minutes
24 minutes
4 minutes
Tues at 12pm
Sat at 11am
Georgetown Service
Center
30 minutes
34 minutes
23 minutes
Tue, 12-2pm
Thurs, 8:15-10:15am
Benning Ridge
Service Center
22 minutes
28 minutes
16 minutes
Tues, 12-2pm
Thurs, 8:15-10:15am
Rhode Island
Service Center
32 minutes
34 minutes
28 minutes
Wed, 1-3pm
Thurs, 8:15-10:15am
Southwest Service
Center
37 minutes
43 minutes
29 minutes
Tues, 12-2pm
Thurs, 8:15-10:15am
58. Please provide the number of limited purpose credentials issued (by month) since
issuing of such credentials began, broken down by whether the credential is a limited
purpose identification card or limited purpose driver’s license.
Response: See table below.
Limited Purpose
Driver Licenses
Identification
Cards
FY2014
May
110
94
June
147
209
July
189
240
August
237
269
September
357
259
FY14 Total
1,040
1,071
FY2015
October
341
271
November
389
321
December
422
273
January
388
255
February
362
184
March
397
216
April
411
164
May
264
156
June
249
172
July
276
242
August
288
230
55
Limited Purpose
Driver Licenses
Identification
Cards
September
411
206
FY15 Total
4,198
2,460
FY2016
October
452
207
November
298
177
December
353
220
January
330
162
February
392
163
March
444
181
April
549
252
May
522
245
June
518
272
July
389
136
August
902
453
September
676
398
FY16 Total
5,825
2,866
FY2017
October
614
301
November
518
244
December
664
265
January
538
238
February
580
234
March
641
243
April
489
224
May
466
184
June
543
248
July
490
236
August
609
297
September
615
272
FY17 Total
6,752
2,986
FY2018
October
631
242
November
648
227
December
511
216
January
499
183
56
Limited Purpose
Driver Licenses
Identification
Cards
February
448
170
March
526
247
April
422
229
May
470
195
June
504
238
July
393
156
August
485
254
September
410
232
FY18 Total
5,947
2,589
FY2019
October
557
271
November
444
158
December
445
215
January
465
198
February
416
189
March
567
265
April
446
200
May
434
194
June
438
177
July
397
135
August
452
150
September
359
139
FY19 Total
5,420
2,291
FY2020
October
557
271
November
444
158
December
445
215
FY20 Total
1,446
644
Total to
Date (thru
Dec 31,
2019)
30,628
14,907
59. Please provide the current status of the following capital programs: (1) KV0-MVS16-
Destiny Replacement Project; and (2) KV0-TPS01- Ticket Processing System. Please
also provide the timeline for expected completion date of these programs.
57
Response:
• (1) Destiny Replacement Project: Due to delays in the project, OCA moved
$4M of the original $6M for School Small Caps reprogramming. Working with
OCTO, DMV has re-scoped the project and asked for additional funds to
complete the project. The entire project will be developed in-house by
OCTO. The project re-scope will focus on making the current licensing/
registration system web-based so DMV personnel can make changes to the
data-base without the need to wait for the programmers to make the
change. DMV signed the MOU with OCTO on 11/4/19. To kick off the project,
$1.5million, was transferred to OCTO. Following the kickoff, OCTO (through
coordination with DMV), conducted 10 “User Experience” meetings where
users of the existing Destiny system were able to merge their subject matter
expertise, along with OCTO’s project managers, to discuss existing system
issues, as well as features, characteristics, and capabilities they would like
for the new system to have. Findings from the User Experience meetings will
be compiled, vetted, and used as a foundation in developing specifications for
Destiny’s replacement. With the current scope, we anticipate the
modernization effort will be completed by 2022. The effort will include such
components as integration, testing, and a multi-phased roll-out.
• (2) KV0-TPS01 – Ticket Processing System – Working with OCTO and based
on their recommendation, we have put a Business Process Re-engineering
(BPR) solicitation on the street. Our expectation is OCP will issue the award
for BPR by the end of January 2020. BPR work is expected to take 90
days. The output of this BPR process will be the Request for Information
(RFI) for ticket processing. Our expectation is OCP will put the RFI on the
street by June 2020, and the new system will be implemented by the end of
2022.
Last year the DMV responded that the RFI for the Ticket Processing System was
being written. Has it been reposted now, and if so, when?
Response: Based on OCTO’s recommendation, and working with them, we have
put a BPR on the street. Our expectation is OCP will issue the award for BPR
by the end of January 2020. BPR work is expected to take 90 days. The output
of this BPR process will be the RFI for ticket processing that will hit the street
by June 2020.
Last year the DMV responded that the Program Manager position had not been
filled. Has it been filled now?
Response: DMV has not had any success in filling this position thru OCTO’s
pipeline system. We are continuing to work with OCTO to fill this position. Since
FY2018, DMV posted Program Manager Positions through the pipeline system
58
twice, vetted through applicable candidates, and reached the offer phase as well.
Unfortunately, with each offer, the prospective candidate’s current employer
countered with a significantly higher offer, which was outside the amounts
budgeted for the position. We found there may have been an imbalance between
the requirements of the position vs the salary we were offering (basically, we
could not afford the level of candidates we were advertising to). As a resolution,
we have reduced some of our requirements for the position to obtain qualified
candidates, with a salary requirement that may be less than the previous
candidates, which may give us more leverage in the case of a counter offer. We
currently have another posting through the pipeline, which closes on January
17
th
. We should get information on qualified candidates to review by January
21
st
.
What is the status of the RFP for the Ticket Processing System?
Response: To solidify a comprehensive RFP, we have coordinated with OCTO
and OCP to procure a BPR group. It is our intent these consultants will
coordinate the development of a RFI. The results of the RFI will serve as the
foundation in developing an RFP that fulfills the requirements of the District’s
Ticket Processing needs and creates a competitive solicitation that will attract a
good amount of qualified vendors willing to compete for the contract. Our
expectation is OCP will issue the award for the BPR consultants by the end of
January 2020. Following project kickoff, the BPR group’s work is expected to
take approximately 90 days. The results of their process reengineering will
result in a RFI for Ticket Processing which will be published for four months.
During this four-month RFI period, prospective vendors will be able to ask
questions, and we will be able to provide clarifications on the project, our
expectations, and assist us in sharpening our scope. The results of the RFI will
have the following benefits:
1. We will have vendors already vested in participating in the RFP when it
posts.
2. We will have a comprehensive, sharper scope of work and set of
requirements that are current and in-line with industry standards.
What new strategies did DMV implement in FY 2019 to expedite completion of
these projects?
Response: For Destiny modernization, we coordinated with OCTO to begin the
10 User Experience Meetings which started during the end of FY2019, and
throughout FY2020. These meetings serve as a foundation in building realistic
requirements for the new system, which is critical, as the new system will be
used daily by the individuals who participated in these meetings.
59
For Ticket Processing, we are in the final stages of procuring a BPR team to
build requirements and formulate a comprehensive RFI which will lay the
foundation to a comprehensive RFP.
Has DMV hired a project manager for these projects?
Response: See previous response.
60. What is the status of the self-service exhaust emissions testing pilot program funded
by the Council in the FY 2017 budget? Last year, the DMV estimated that installation
would be completed in June 2019. Has it now been completed? If not, please explain
why.
Response: Yes. On November 15, 2019, Mayor Muriel Bowser launched the District’s
first self-service kiosk that will allow District residents to perform their own vehicle
emissions tests on a 24 hour, seven days a week basis.
Operated by the DC Department of Motor Vehicles, the on-board diagnostic (OBD)
emissions kiosk is located at the Takoma Recreation Center on 300 Van Buren Street,
NW. The ATM-style kiosk includes touch screen technology, an integrated VIN bar
code scanner, step-by-step audio support, and other user-friendly features. The kiosk is
available for vehicle model years 2005 and newer.
For vehicles that pass the self-inspection: (1) the kiosk will print a Vehicle Inspection
Report (VIR) and a temporary paper inspection certificate to be displayed on the
vehicle’s dashboard; and (2) DC DMV will mail a two-year inspection sticker to vehicle
owners. Residents with vehicles that fail the self-inspection will receive a message on
the printed VIR.
61. The FY 2020 Budget Support Act (“BSA”) raised the cost of residential parking permits
in the District to $50 for a resident’s first car, $75 for a second, $100 for a third, and
$150 each for a fourth car and beyond. This new law went into effect on October 1,
2019.
It is the Committee’s understanding that DMV is not currently charging these
the rates for the residential parking permits. Why has DMV not implemented
this new rate scheme?
Response: Funding for this initiative was not available until the start of
FY20. As such, the major programming needed to implement the required
changes could not start until the funding was available.
When will DMV begin charging the new rates to those applying for a residential
parking permit?
60
Response: Implementation is expected by September 2020.
What effect will this delay have on anticipated revenue from the RPP program
for FY 2020?
Response: The OCFO is the best agency to answer this question as they were
aware of the implementation timeline based on the availability of funding.
62. Last year, DMV stated that it was planning to install tablets at each work station to
allow customers to fill out customer satisfaction surveys.
Have these tablets been installed?
Response: No. DMV received funding at the start of FY20. The initiative is
currently in-progress for implementation.
How many survey responses has DMV received, to date?
Response: None. See response above.
Please provide the Committee with a summary of survey responses, to date.
Response: N/A. See response above.
What policy or programmatic changes does DMV anticipate making in response
to survey responses?
Response: DMV will need to make upgrades to its queuing system to implement
this initiative.
63. Last year, Director Robinson stated that one major issue facing DMV is customers
presenting fraudulent documents when applying for a license. Did DMV implement any
new policies or procedures in FY 2019 to facilitate uncovering fraudulent documents?
Response: Yes. The Office of Service Integrity trained Service Center Management
Teams on identifying and reporting fraud to investigators. DMV also created and
implemented an online portal for customers to report fraud, and implemented the use
of a Fraudulent Document Recovery Report for the Service Centers to direct incidents
of suspected fraud along with the documents recovered directly to the Office of Service
Integrity.
If DMV discovers someone using fraudulent documents, what steps does the
Agency take in response? Does DMV contact law enforcement?
61
Response: DMV investigates if the individual actually resides at the DC
address on his or her application as well as any known prior addresses that may
be in other jurisdictions. If fraud is believed, a “red-flag-alert” is put on the
individual’s DMV record, and the person is required to bring proof of DC
residency and potentially proof of identity. In some cases, depending on the
situation, DMV’s investigators will interview the individual and/or conduct
surveillance to determine where the person actually resides.
What plans does DMV have in FY 2020 to further address this issue?
Response: DMV is pursuing changes to the proof of residency certification
requirements when a secondary individual certifies an applicant is living at
their address. Additionally, the DMV has plans to strengthen its internal
controls with the automated alerts when suspicious activities occur. DMV is also
working to add more accountability and enforcement of consequences, within our
control, when fraud has been proven. Finally, DMV is reviewing its legislative
requirements for possible recommendations and changes that are needed to
combat this issue statutorily.
64. Last year, DMV stated that the Agency was actively evaluating the DC DMV Citizen
Advisory Committee, including consideration of whether to make changes to the
Committee. Has DMV completed its evaluation?
Does DMV plan to make changes to the Committee?
Response: Due to the transition to a new Director, this initiative was put on
hold.
FY2020 DEPARTMENT OF MOTOR VEHICLES ORGANIZATION CHART
Gabriel Robinson
Director
269 FTEs
Wanda Butler
Adjudication Services
Administrator
52 FTEs
Darnell Fountain
Vehicle Services
Administrator
63 FTEs
Joan Saleh
Driver Services
Administrator
104 FTEs
Personnel
Odessa Nance
Human Resources Specialist
3 FTEs
Legal
David Glasser, General
Counsel
2 FTEs
Communications
James Miller, Public
Information Officer
7 FTEs
Hearings
Cassandra Claytor,
Supervisory Hearing
Examiner
27 FTEs
Hearing Support
Ana Guzman, Hearing
Support Manager
24 FTEs
SW Inspections
Greg Simpson, Service
Center Manager
37 FTEs
Registration
Fabien Toussaint, Service
Center Manager
25 FTEs
International
Registration Program
Elaine Speller, Program
Manager
1 FTE
Ticket Processing
Karen Tate, Quality
Program Officer
1 FTE
Training
Nina Jones. Training
Specialist
1 FTE
Ronald Pleasant
Agency Financial Officer
7FTEs
Technology
Amit Vora
Chief Information
Officer
11 FTEs
Performance Management
Cherice Stanley Special
Assistant To Director
1 FTE
Budget Ops
2 FTEs
Accounting Ops
5 FTEs
Agency Management
Vanessa Newton
Associate Director
32 FTEs
Southwest
Rakonda Cobb, Service
Center Manager
26 FTEs
Georgetown
Jacinta Ball, Service
Center Manager
22 FTEs
Benning Ridge
Sheila McClan, Service
Center Manager
18 FTEs
Rhode Island
Gregory Furr, Service
Center Manager
24 FTEs
Brentwood
Calvin Dyson
14 FTEs
Agency Management
James Edwards Support
Services Manager
18 FTEs
Posn Nbr Title Name Hire Date Vac Stat
Days
Vac
Federal
or Local
Laws
Job
Status
Job Series Grade Step Salary Fringe Prgm Code Department Name
00004159 DISPUTE RESOLUTION SPEC Nyankale,Sipho M 3/9/1998 F No Reg 1802 9 10 71106 18274.24
Inspection Vehicle Services
1
00011518 DISPUTE RESOLUTION SPEC Kitt,Larry 2/3/2000 F No Reg 1802 9 10 71106 18274.24
Inspection Vehicle Services 1
00020533 Equipment Repairer Tate Jr.,Edward 8/3/1998 F No Reg 3502 9 10 71302.4 18324.72
Inspection Vehicle Services 1
00022713 Equipment Repairer Spencer,Patrick L 11/2/1992 F No Reg 3502 9 10 71302.4 18324.72
Inspection Vehicle Services 1
00010169 Laborer Lewis,Kevin 10/6/2003 F No Reg 3502 4 6 47632 12241.42
Inspection Vehicle Services 1
00022582 LABORER Dorsey,William 3/8/1999 F No Reg 3502 4 10 53206.4 13674.04
Inspection Vehicle Services 1
00016402 Lead Motor Vehicle Inspector Holley,Demetric V 3/1/1999 F No Reg 1802 9 8 67578 17367.55
Inspection Vehicle Services 1
00019649 Lead Motor Vehicle Inspector Middleton Jr.,George 7/1/2001 F No Reg 1802 9 9 69342 17820.89
Inspection Vehicle Services 1
00021775 Lead Motor Vehicle Inspector Fuller,Kelvin 5/22/1981 F No Reg 1802 9 10 71106 18274.24
Inspection Vehicle Services 1
00024589 Lead Motor Vehicle Inspector Young,Dwayne 11/28/2005 F No Reg 1802 9 6 64050 16460.85
Inspection Vehicle Services 1
00024729 Lead Motor Vehicle Inspector Jones Jr.,Herbert D 12/21/1998 F No Reg 1802 9 10 71106 18274.24
Inspection Vehicle Services 1
00026688 Lead Motor Vehicle Inspector Kartey,Maurice K 4/13/1998 F No Reg 1802 9 9 69342 17820.89
Inspection Vehicle Services 1
00022845 Lead Motor Vehicle Inspector ( Walker,Larry 5/20/2002 F No Reg 1802 9 7 65814 16914.20
Inspection Vehicle Services 1
00005825 Motor Vehicle Inspector Fludd,Aaron A. 11/12/2019 F No Reg 1802 6 4 45573 11712.26
Inspection Vehicle Services 1
00009992 Motor Vehicle Inspector Williams,Bryan J. 11/12/2019 F No Reg 1802 6 1 41259 10603.56
Inspection Vehicle Services 1
00010034 Motor Vehicle Inspector Baucum,Deangelo R 11/12/2019 F No Reg 1802 6 1 41259 10603.56
Inspection Vehicle Services 1
00011221 Motor Vehicle Inspector Taylor,Reggie 12/28/1998 F No Reg 1802 8 10 64607 16604.00
Inspection Vehicle Services 1
00014081 Motor Vehicle Inspector Perry,Patrick 3/21/2016 F No Reg 1802 7 3 48896 12566.27
Inspection Vehicle Services 1
00016888 Motor Vehicle Inspector Saqawe,Ali Abdukadir 11/25/2019 F No Reg 1802 6 4 45573 11712.26
Inspection Vehicle Services 1
00017082 Motor Vehicle Inspector Fuentes,Oscar I 4/17/2018 F No Reg 1802 7 1 45718 11749.53
Inspection Vehicle Services 1
00017959 Motor Vehicle Inspector Rivers,Raymond M 11/28/2005 F No Reg 1802 8 8 61407 15781.60
Inspection Vehicle Services 1
00018657 Motor Vehicle Inspector Davis,John B 4/7/2003 F No Reg 1802 7 8 56841 14608.14
Inspection Vehicle Services 1
00020246 MOTOR VEHICLE INSPECTOR Phillips,Thomas 4/24/2000 F No Reg 1802 8 10 64607 16604.00
Inspection Vehicle Services 1
00020845 Motor Vehicle Inspector Mills,Sean F 4/21/2014 F No Reg 1802 8 4 55007 14136.80
Inspection Vehicle Services 1
00022052 Motor Vehicle Inspector Wood,Jeremairh 4/3/2017 F No Reg 1802 6 3 44135 11342.70
Inspection Vehicle Services 1
00023192 Motor Vehicle Inspector Douglas,Shahn M 6/30/2003 F No Reg 1802 8 8 61407 15781.60
Inspection Vehicle Services 1
00025117 Motor Vehicle Inspector V No Reg 1802 7 0 45718 11749.53
Inspection Vehicle Services 1
00025228 Motor Vehicle Inspector Riley,Eric 4/3/2017 F No Reg 1802 7 2 47307 12157.90
Inspection Vehicle Services 1
00025303 MOTOR VEHICLE INSPECTOR Starks,Sheila L 3/1/1999 F No Reg 1802 8 10 64607 16604.00
Inspection Vehicle Services 1
00027368 Motor Vehicle Inspector V No Reg 1802 7 0 45718 11749.53
Inspection Vehicle Services 1
00027411 Motor Vehicle Inspector Hernadez, Hernan 12/9/2019 F No Reg 1802 6 1 41259 10603.56
Inspection Vehicle Services 1
00031416 Motor Vehicle Inspector V 180 No Reg 1802 6 0 41259 10603.56
Inspection Vehicle Services 1
00031418 Motor Vehicle Inspector Jordan,Jujuan A 4/3/2017 F No Reg 1802 7 2 47307 12157.90
Inspection Vehicle Services 1
00031475 Motor Vehicle Inspector Cruz,Nathaniel 3/21/2016 F No Reg 1802 8 3 53407 13725.60
Inspection Vehicle Services 1
00035305 Service Center Manager (DMV) Simpson,Gregory M 8/12/2002 F No Reg 301 13 0 97527.24 25064.50
Inspection Vehicle Services 1
00009113 Supv Motor Vehicle Inspector Orjisson,Horniman C 3/30/1998 F No Reg 1802 11 0 79200.13 20354.43
Inspection Vehicle Services 1
00021605 Supv Motor Vehicle Inspector Best,Tyronica T 12/7/1998 F No Reg 1802 11 0 79471.37 20424.14
Inspection Vehicle Services 1
00012435 IRP Program Coordinator Speller,Elaine 8/13/2001 F No Reg 301 13 10 113002 29041.51
Internation Registration
Program
Vehicle Services 1
00031414 Lead Legal Instrum. Exam (DMV) JOHNSON-BRITTON,LACHELLE M 5/16/2005 F No Reg 963 10 5 68358 17568.01
Registration Vehicle Services 1
00083201 Legal Instrument Examiner (DMV Nelson,Brianna 1/7/2019 F No Reg 963 6 1 41259 10603.56
Registration Vehicle Services 1
00011643 Legal Instrument Examiner (DMV Spencer,Jasmine D 5/16/2018 F No Reg 963 6 2 42697 10973.13
Registration Vehicle Services 1
00012681 Legal Instrument Examiner (DMV Jackson,LeAndrea R 8/27/2012 F No Reg 963 7 5 52074 13383.02
Registration Vehicle Services 1
00014833 Legal Instrument Examiner (DMV Magruder,Tychia N 5/16/2005 F No Reg 963 9 6 64050 16460.85
Registration Vehicle Services 1
00031431 Legal Instrument Examiner (DMV King,Maria 8/25/2014 F No Reg 963 7 3 48896 12566.27
Registration Vehicle Services 1
00031443 Legal Instrument Examiner (DMV Nowlin,Teairra 12/12/2016 F No Reg 963 7 2 47307 12157.90
Registration Vehicle Services 1
00031452 Legal Instrument Examiner (DMV Rivas,Dana 9/8/2015 F No Reg 963 7 3 48896 12566.27
Registration Vehicle Services 1
00031466 Legal Instrument Examiner (DMV ESTRELLA,ERIDANIA 5/16/2005 F No Reg 963 8 8 61407 15781.60
Registration Vehicle Services 1
00031493 Legal Instrument Examiner (DMV V 55 No Reg 963 7 1 45718 11749.53
Registration Vehicle Services 1
00033841 Legal Instrument Examiner (DMV Royal,Elecia M 10/16/2017 F No Reg 963 6 2 42697 10973.13
Registration Vehicle Services 1
00082421 Legal Instrument Examiner (DMV Jackson,Ashonta 12/16/2013 F No Reg 963 7 5 52074 13383.02
Registration Vehicle Services 1
00082423 Legal Instrument Examiner (DMV Mathis,Regina Neka 12/16/2013 F No Reg 963 7 5 52074 13383.02
Registration Vehicle Services 1
00082427 Legal Instrument Examiner (DMV Perry,Ja'nea 12/15/2014 F No Reg 963 7 4 50485 12974.65
Registration Vehicle Services 1
00082432 Legal Instrument Examiner (DMV Dunstan,Thurman 12/27/2016 F No Reg 963 7 2 47307 12157.90
Registration Vehicle Services 1
00099779 Legal Instrument Examiner (DMV Flythe, Joelle f No Reg 963 6 0 41259 10603.56
Registration Vehicle Services 1
00099780 Legal Instrument Examiner (DMV Bennett, Donette f No Reg 963 6 0 41259 10603.56
Registration Vehicle Services 1
00099781 Legal Instrument Examiner (DMV Robertson, Asia f No Reg 963 6 0 41259 10603.56
Registration Vehicle Services 1
00099782 Legal Instrument Examiner (DMV V 94 No Reg 963 6 0 41259 10603.56
Registration Vehicle Services 1
00003145 LEGAL INSTRUMENTS EXAMINER Givens,Leah L 4/23/1990 F No Reg 963 9 10 71106 18274.24
Registration Vehicle Services 1
00020167 Management Analyst DINA,CHRISTOPHER 6/8/2009 F No Reg 343 13 7 104569 26874.23
Registration Vehicle Services 1
00082408 Service Center Manager (DMV) Toussaint,Fabien O 4/21/2014 F No Reg 963 13 0 93776.14 24100.47
Registration Vehicle Services 1
00010712 Staff Assistant Graham,Tiara S 8/26/2013 F No Reg 301 9 4 55955 14380.44
Registration Vehicle Services 1
00016184 Supv Legal Instrument Examiner Anderson-Snipe,Brigid 5/20/2013 F No Reg 963 11 0 79471.37 20424.14
Registration Vehicle Services 1
00031481 Vehicle Services Administrator Fountain,Darnell 2/20/2007 F No Reg 301 15 0 131675.8 33840.69
Registration Vehicle Services
1
Department of Motor Vehicles FY2019
Agency
Department of Motor Vehicles
Agency Code
KV0
Fiscal Year
2019
Mission
The mission of DMV is to promote the safe operation of motor vehicles and public safety while providing outstanding customer service.
Summary of
Services
The DMV provides service to approximately 600,000 licensed drivers and identification card holders (out of a population of more than
650,000) and 300,000 registered vehicles at four service centers. We conduct adjudication services and collect ticket payments for 2.5
million tickets each year. We also conduct 200,000 annual vehicle inspections. Combining these services into a customer centered,
mission driven organization is the responsibility of the Agency Management Division. Department performance expectations are listed by
functional division.
2019 Accomplishments
2019 Key Performance Indicators
It is a voluntary service that DMV can provide to residents of the
District during the normal course of issuing, renewing or
updating a license or identification card.
Residents of the District now have the option to add this
potentially life-saving indicator to their license or
identification card, which will alert law enforcement and
others to their disability.
DMV now has a formal training program with a course catalog
that is available to management. The course catalog includes
the training courses offered by the Department of Human
Resources.
Better trained employees can give better customer service.
Residents will benefit from well-informed, knowledgeable
staff members.
This is another options for customers to adjudicate parking
tickets and another opportunity to offer improved customer
service.
This accomplishment gives customers another option to
adjudicate parking tickets.
Accomplishment Impact on Agency Impact on Residents
1 - Provide outstanding customer service.(9 Measures)
Quarterly 31.1% 22.8% 70% 73.6% 50.6% 60.2% 96.1% 70.4% Met
Quarterly 24.1% 75.8% 75% 100% 67.4% 48.7% 91.3% 76.9% Met
Quarterly 9.3 10 15 11 9 9 11 10 Met
Quarterly 26.8 23 30 23 27 28 38 29 Met
Quarterly 96.5% 93.7% 90% 93.5% 97.5% 96.7% 100% 96.2% Met
Quarterly 90% 90.4% 85% 91.1% 91.8% 90.7% 87.4% 89.9% Met
Quarterly 94.3% 94.3% 90% 96% 94.7% 94.7% 94.7% 95% Met
Measure Frequency FY
2017
Actual
FY
2018
Actual
FY
2019
Target
FY
2019
Q1
FY
2019
Q2
FY
2019
Q3
FY
2019
Q4
FY
2019
Actual
KPI
Status
Explanation
Special Indicators for
Autism/Intellectual
Disabilities
DMV University
Rollout
Chat Adjudication
Pilot
Percent of mail
adjudication
hearings for
parking and
moving
violations
completed
within 90 days
of request
Percent of mail
adjudication
hearings for
photo violations
completed
within 150 days
of request
Average
adjudication
customer wait
time in minutes
Average service
center customer
wait time in
minutes
Percent of
customers rating
Adjudication
Services as
satisfactory or
better
Percent of
customers rating
Driver Services
as satisfactory or
better.
Percent of
customers rating
Vehicle Services
as satisfactory or
better.
Quarterly 95.4% 97.9% 95% 95.9% 82.4% 81.9% 96.7% 90.3% Nearly
Met
DMV discovered
a discrepancy in
how the SLAs
were being
calculated and
in the
notification due
dates of
correspondence
to be closed.
Quarterly 90.3% 90.8% 85% 91.8% 92.6% 90.4% 88.8% 90.9% Met
2 - Develop and retain a skilled and diverse workforce.(2 Measures)
Annually New in
2019
New in
2019
50% Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
63.6% Met
Annually New in
2019
95.8% 94% Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
98.3% Met
3 - Protect and secure DMV data and processes.(1 Measure)
Quarterly 99.9% 99.9% 95% 100% 100% 100% 100% 100% Met
4 - Cultivate innovative solutions to improve customer safety.(1 Measure)
Annually New in
2019
New in
2019
80% Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
100% Met
5 - Optimize processes and systems as technology evolves.(4 Measures)
Quarterly 75.3% 76.8% 67% 74.4% 74% 76% 77.3% 75.5% Met
Quarterly 11.4% 15.5% 5% 14.8% 14.5% 13.4% 12.2% 13.6% Met
Quarterly 2.5% 3.5% 1% 4.6% 5.9% 4.4% 5.4% 5.1% Met
Quarterly 38.9% 40.1% 40% 40.8% 41.1% 41.3% 41.7% 41.3% Met
6 - Create and maintain a highly efficient, transparent, and responsive District government.(8 Measures)
Annually New in
2019
100% Not
Available
Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
99.1% No Target
Set
Measure Frequency FY
2017
Actual
FY
2018
Actual
FY
2019
Target
FY
2019
Q1
FY
2019
Q2
FY
2019
Q3
FY
2019
Q4
FY
2019
Actual
KPI
Status
Explanation
Percent of
correspondence
addressed
within citywide
standard of 15
days.
Percent of
customers rating
overall DMV
service as
satisfactory or
better.
Percent of
employees
rating DMV as
satisfactory or
better, overall.
Percent of
employees
attending
annual customer
service training.
Percent of
biometric facial
recognition
cleared within
45 days
Percent of
customers
reached from
safety education
Percent of
registrations
renewed online
Percent of
licenses
renewed online
Percent of ID
cards renewed
online
Percent of organ
donor
designees
through DMV
HR
MANAGEMENT
- Percent of
eligible
employees
completing and
finalizing a
performance
plan in
PeopleSo
(Updated by
OCA)
*The above measures were collected for all mayoral agencies in FY 2019. OCA calculates these measure based on summary-level data from various
agencies, and cannot verify the accuracy of any calculations that were made to the source data prior to its receipt by OCA. The 2019 DC Enterprise Data
Inventory (EDI), which contains data on "open" data sets published on DC's Open Data Portal, is current as of March 9, 2019. Due to data lags, FY 2019 data
Annually New in
2019
100% Not
Available
Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
Waiting
on Data
No Target
Set
Annually New in
2019
100% Not
Available
Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
87.8% No Target
Set
Annually New in
2019
4.8% Not
Available
Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
Waiting
on Data
No Target
Set
Annually New in
2019
449.3% 100% Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
Waiting
on Data
Annually New in
2019
18.8% Not
Available
Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
16.7% No Target
Set
Annually New in
2019
1.4% Not
Available
Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
Waiting
on Data
No Target
Set
Annually New in
2019
New in
2019
New in
2019
Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
Waiting
on Data
No Target
Set
Measure Frequency FY
2017
Actual
FY
2018
Actual
FY
2019
Target
FY
2019
Q1
FY
2019
Q2
FY
2019
Q3
FY
2019
Q4
FY
2019
Actual
KPI
Status
Explanation
HR
MANAGEMENT
- Percent of
eligible
employee
performance
evaluations
completed and
finalized in
PeopleSo
(Updated by
OCA)
FINANCIAL
MANAGEMENT
- Quick Payment
Act Compliance
- Percent of QPA
eligible invoices
paid within 30
days (Updated
by OCA)
FINANCIAL
MANAGEMENT
- Percent of local
budget de-
obligated to the
general fund at
the end of year
(Updated by
OCA)
CONTRACTS
AND
PROCUREMENT
- Percent of
Small Business
Enterprise (SBE)
annual goal
spent (Updated
by OCA)
IT POLICY AND
FOIA
COMPLIANCE -
Percent of
"open" data sets
identified by the
annual
Enterprise
Dataset
Inventory
published on
the Open Data
Portal
-(Updated by
OCA)
IT POLICY AND
FOIA
COMPLIANCE -
Percent of FOIA
Requests
Processed in
more than 25
business days -
statute
requirements
allow 15
business days
and a 10 day
extension
-(Updated by
OCA)
Human
Resource
Management -
Average
number of days
to fill vacancy
from post to
offer
acceptance
for the following core business measures will be published in March 2020: Contracts and Procurement - Percent of Small Business Enterprise (SBE) annual
goal spent; Financial Management - Percent of local budget de-obligated to the general fund at the end of year; Human Resource Management - Average
number of days to fill vacancy from post to offer acceptance; Human Resource Management - Percent of eligible employee performance evaluations
completed and finalized in PeopleSo; and IT Policy and Freedom of Information Act (FOIA) Compliance - Percent of FOIA Requests Processed in more than
25 business days - statute requirements allow 15 business days and a 10 day extension.
2019 Workload Measures
2020 Operations
1 - Adjudicate parking, moving and photo enforcement tickets(3 Measures)
13.9% 14.7% 14% 22.6% 19.2% 14.9% 17.4% 18.2%
6.9% 8.7% 10.3% 2.6% 3.8% 4.1% 6.4% 4.3%
45% 53% 41.3% 25.8% 27.3% 30.8% 22.4% 26.5%
1 - Issue driver licenses and identification cards(2 Measures)
116,361 139,587 134,204 32,047 35,422 38,517 42,284 148,270
36,158 43,713 44,532 10,468 11,483 11,730 12,461 46,142
1 - Title and register vehicles(1 Measure)
258,223 260,578 257,509 59,709 61,353 67,161 66,790 255,013
2 - Provide general and administrative support (2 Measures)
97 97 93.7 Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
98.3
Needs Update Not Available Needs Update 244 242 243 266 266
4 - Provide general and administrative support (1 Measure)
Not Available New in 2019 New in 2019 6553 6695 6774 6871 26,893
Measure FY 2016
Actual
Report
FY 2017
Actual
Report
FY 2018
Actual
Report
FY
2019
Q1
FY
2019
Q2
FY
2019
Q3
FY
2019
Q4
FY 2019
Report
1 - Provide outstanding customer service.(4 Activities)
Title and register
vehicles
Titles and registers vehicles by providing legal certification services to residents and non-
residents by providing timely documentations of ownership and authority to operate,
allowing them to legally drive, park or sell their vehicles
Daily Service
Issue driver licenses
and identification
cards
Issue driver licenses and identification cards by providing driver certification and
identification services to residents to ensure they have the proper credentials to reflect
identity, residency and driving qualifications so they may legally operate their vehicles.
Daily Service
Adjudicate parking,
moving and photo
enforcement tickets
Adjudicate parking, moving and photo enforcement tickets by providing fair and equitable
reviews of ticket and permit violations for respondents so they can resolve outstanding issues
of liability.
Daily Service
Provide general and
administrative
support
Provide general and administrative
support along with the required
tools to achieve operational and
programmatic results. This includes
financial operations, customer
service, administrative services,
legislative affairs, facility
management, as well as
warehousing and inventory control
Daily Service
2 - Develop and retain a skilled and diverse workforce.(1 Activity)
Operations
Header
Operations Title Operations Description Type of
Operations
Percent of parking tickets
adjudicated
Percent of photo tickets
adjudicated
Percent of moving tickets
adjudicated
Number of driver licenses
issued
Number of identification cards
issued
Number of vehicle registrations
issued
Percent of employees trained
on customer service
Number of employees
Number of customers reached
Vehicle
Services
Driver Services
Adjudication
Services
2019 Strategic Initiatives
Provide general and
administrative
support
Provide general and administrative
support along with the required
tools to achieve operational and
programmatic results. This includes
financial operations, customer
service, administrative services,
legislative affairs, facility
management, as well as
warehousing and inventory control.
Daily Service
3 - Protect and secure DMV data and processes.(1 Activity)
Provide general and
administrative
support
Provides general and administrative
support along with the required
tools to achieve operational and
programmatic results. This includes
financial operations, customer
service, administrative services,
legislative affairs, facility
management, as well as
warehousing and inventory control.
Daily Service
4 - Cultivate innovative solutions to improve customer safety.(2 Activities)
Provide general and
administrative
support
Provide general and administrative
support along with the required
tools to achieve operational and
programmatic results. This includes
financial operations, customer
service, administrative services,
legislative affairs, facility
management, as well as
warehousing and inventory control.
Daily Service
Issue driver licenses
and identification
cards
Issue driver licenses and identification cards by providing driver certification and
identification services to residents to ensure they have the proper credentials to reflect
identity, residency and driving qualifications so they may legally operate their vehicles.
Daily Service
5 - Optimize processes and systems as technology evolves.(2 Activities)
Systems necessary
for DMV operations
Provide integrated and reliable
information systems for all DMV
services and comply with Districtwide
technology standards and
requirements.
Daily Service
Issue driver licenses
and identification
cards
Issue driver licenses and identification cards by providing driver certification and
identification services to residents to ensure they have the proper credentials to reflect
identity, residency and driving qualifications so they may legally operate their vehicles.
Daily Service
Operations
Header
Operations Title Operations Description Type of
Operations
Adjudicate parking, moving and photo enforcement tickets(1 Strategic Initiative)
Currently, DMV adjudicates parking tickets in-person and
by mail. However, with technology and social media
becoming more prominent in the workplace, we need to
keep moving forward with innovative ideas. Therefore,
by March 31, 2019, DMV will start piloting conducting
parking ticket adjudication by live web chatting. This
pilot will let us know whether this is a feasible method for
adjudicating this ticket type. The measure of success will
be the number of chat adjudications that can be done per
day by 1 hearing examiner.
Complete DMV did a so launch of
this pilot program. There
will be an incremental
push to get more
participation over the
next few months.
Issue driver licenses and identification cards(5 Strategic initiatives)
Currently, the Office of the Attorney General’s (OAG)
Child Support Division sends an electronic file to DMV
which provides DMV with information on residents who
are delinquent on child support. Once we receive the
file, we place a pending revocation on the resident’s
driver license. When the resident comes back into
compliance with his/her child support, he/she must
bring a letter from the OAG indicating compliance so
DMV can reinstate his/her license. Since the current
process is not ideal, by September 30, 2019, DMV and
OAG will integrate our two systems such that the entire
process is electronic and streamlined.
75-99% This was a part of the
Sept 23, 2019 Destiny
Build that was delayed
until October 2019
because other items in
the Destiny Build were
not complete and ready
for implementation.
This was a part of the
Sept 23, 2019 Destiny
Build that was delayed
until October 21, 2019
because other items in
the Destiny Build were
not complete and ready
for implementation.
Strategic
Initiative Title
Strategic Initiative Description Completion
to Date
Status Update Explanation for
Incomplete Initiative
Agency
Management
Agency
Management
Agency
Management
Driver Services
Information
Technology
Driver Services
Pilot Chat
Adjudication
Integrate DMV
Licensing System
w/OAG Child
Support System
Currently, residents who need to take the DMV
knowledge test to obtain a learner permit must make an
in-person visit to one of DMV’s four service center
locations. This oen results in increased wait times,
especially in the summer months when youth are out of
school. Therefore, by September 30, 2019, DMV will
pilot the use of supervised testing locations for offering
the knowledge test. These testing locations will be
certified by DMV and monitored to ensure compliance
with all of DMV’s regulatory requirements. If successful,
the use of testing centers will increase customer
satisfaction and reduce customer wait times at DMV
service center locations. The measure of success will be
the number of people who take advantage of the off-site
knowledge test per month.
Complete It was 100% completed
on July 30, 2019 but
implemented on Sept 16,
2019. Implementation
was delayed due to a
requirement for the
regulation change to be
passed.
Currently, DMV’s Ignition Interlock Device (IID) Program is
not integrated with our licensing system, DESTINY.
Therefore, we must make manual updates to the system
to reflect residents’ participation in the Program. By
September 30, 2019, we will integrate DESTINY with IID
such that updates are electronic, seamless and accurate.
75-99% The Destiny build for
implementation was
delayed due to the
complexity of
overhauling the IID
program, building a new
module in Destiny and
pending legislation
approval. Once
emergency legislation is
approved, the
programming to finalize
items in the rulemaking
will be completed and
implemented. The
estimated
implementation date is
Nov 2019.
The Destiny build for
implementation was
delayed due to the
complexity of
overhauling the IID
program, building a new
module in Destiny and
pending legislation
approval. Once
emergency legislation is
approved, the
programming to finalize
items in the rulemaking
will be completed and
implemented. The
estimated
implementation date is
Nov 2019.
Currently, DC DMV uses a random 5-question assessment
during the online driver license renewal process to
refresh drivers on the rules of the road. By January 2019,
DMV will also insert new rules of the road tips in driver
license and registration renewal notices. These rules of
the road tips will communicate new and revised
rulemaking and legislation which impact DC drivers.
Additionally, the information will highlight certain road
rules which further the city's Vision Zero initiative of
reaching zero traffic fatalities and serious injuries by
2024.
Complete completed in quarter 2
Currently, in the District, there is no way for law
enforcement to know a driver or vehicle passenger may
have special needs due to autism or intellectual
disabilities. This unknown could have tragic results for
the person stopped by law enforcement. Therefore, by
February 28, 2019, DMV will partner with the JP Jumpers
Foundation to create special driver license and
identification card indicators that will provide this critical
information to law enforcement. This initiative will
require rulemaking and system changes for DC DMV.
Complete Completed in quarter 2
Provide general and administrative support (5 Strategic initiatives)
Currently, DMV does not have a formal training
curriculum which management can sign employees up to
attend when they need a refresher on basic DMV
processes such as how to issue a license or register a
vehicle. Therefore, by September 30, 2019, DMV will
implement a formal training program with a course
catalog that will be available to management. The course
catalog will also include the training courses offered by
the Department of Human Resources.
Complete This program is available
as refresher training.
Consistent and accurate information, along with
professional and friendly employees, are a necessity for
service excellence. Therefore, by September 30, 2019,
DMV will internally train 93% of frontline employees on
DMV specific customer service techniques.
Complete Training classes have
been completed.
By January 31, 2019, DMV will start conducting an annual
employee survey to determine the employee satisfaction
level within their administration and agency. The survey
will allow us to pinpoint areas which require
improvements such that initiatives can be created to
address any areas of concern. Once the survey has been
established and refined, we will conduct bi-annual
surveys.
Complete Was completed in
quarter 2.
Strategic
Initiative Title
Strategic Initiative Description Completion
to Date
Status Update Explanation for
Incomplete Initiative
Pilot Offering
Knowledge Test in
Testing Locations
Integrate DESTINY
with IID
Communicate
New Driving Rules
Create Special
Indicators for
Autism/Intellectual
Disabilities
Rollout DMV
University
Provide Annual
Customer Service
Training
Conduct Annual
Employee Surveys
Fraud
For the last year, DMV’s Service Integrity Office has been
working on a project related to DMV address fraud. As a
result of this year-long investigation, by September 30,
2019, DMV will implement actions to identify and reduce
occurrences of address fraud.
Complete This initiative was
completed on
September 25, 2019.
Most of the public safety educational efforts related to
driving come from the District’s Metropolitan Police
Department and Department of Transportation.
However, during December 2018, DMV will conduct a
specific educational campaigned aimed at educating
District residents on the negative impacts of driving drunk
and drugged. The outreach will be targeted email and
mail correspondence to DC drivers and we expect to
reach approximately 400,000 people.
Complete Completed in quarter 1.
Systems necessary for DMV operations(1 Strategic Initiative)
Currently, when the District’s Department of
Transportation (DDOT), which regulates parking, updates
a residential parking permit (RPP) location, they must
email the information to DMV so we can update our RPP
database. Clearly, this process is less than ideal and may
result in databases that are not in synch. Therefore, by
September 30, 2019, DMV will integrate DDOT’s RPP
database with our database such that all updates occur
electronically.
75-99% DMV was ready and had
completed the necessary
work to initiate the
interface to receive the
RPP data electronically,
but DDOT has submitted
a RFP for a brand new
system that they intend
to put in production by
December of 2019.
Therefore, they did not
want to do any interface
at this point with the old
system that is going to
be replaced in
December. They
requested that DMV wait
till aer they implement
their new system to do
complete the interface.
DMV was ready and had
completed the necessary
work to initiate the
interface to receive the
RPP data electronically,
but DDOT has submitted
a RFP for a brand new
system that they intend
to put in production by
December of 2019.
Therefore, they did not
want to do any interface
at this point with the old
system that is going to be
replaced in December.
They requested that
DMV wait till aer they
implement their new
system to do complete
the interface.
Title and register vehicles(2 Strategic initiatives)
Currently, when a DC vehicle owner dies, and there is no
surviving joint owner of the vehicle, a legal process is
required to transfer ownership of the vehicle to another
person. This process is oen cumbersome and timely.
Therefore, by August 31, 2019, DMV will implement a
process in which the vehicle owner can designate a
beneficiary to receive ownership of a DC titled vehicle
upon their death. Since the designation is made prior to
the death of the individual, the vehicle will not be
considered part of the estate; therefore, a legal Letter of
Administration will not be required for transfer. This
initiative will require rulemaking and system changes for
DC DMV.
Complete The rulemaking and
system changes were
completed.
Currently, the DMV vehicle inspection period is two years
and the registration is either one or two years. This results
in the two expiration dates not being the same and adds
to customer confusion. Therefore, by September 30,
2019, DMV will synchronize the dates to one year.
Additionally, we will eliminate the inspection failure
sticker and the two free re-inspections and decrease the
inspection fee from $35 to $30 for passenger vehicles
due to charging for every inspection.
0-24% It was determined that
this initiative was not
feasible this fiscal year.
It was determined that
this initiative was not
feasible this fiscal year.
The City Administrator
has requested that we
present him with
additional
documentation for his
review and
reconsideration.
Strategic
Initiative Title
Strategic Initiative Description Completion
to Date
Status Update Explanation for
Incomplete Initiative
Implement Actions
for Address Fraud
Educate Public on
Driving
Drunk/Drugged
Integrate DMV and
DDOT’s RPP
Databases
Implement Vehicle
Beneficiary Process
Synchronize
Inspection and
Registration Dates
Buyer
Agency
Seller
Project
Nbr
Description of Service
Amount
Advanced
Amount
Billed
Amount
Returned
Net
Balance
MPD TKTMPD
MPD Ticket Processing
$6,000,000.00 $6,054,767.74 $0.00 -$54,767.74
OAH TKTOAH
OAH Ticket Processing
$10,040.00 $0.00 $10,040.00 $0.00
DDOT NHTSAG
NHTSA Traffic Convictions Data
$70,000.00 $69,999.40 $0.60 $0.00
$0.00
OSSE OSSINS
OSSE Vehicle Inspections
$50,400.00 $40,145.00 $10,255.00 $0.00
DISB DISBIN $495,000.00 $495,000.00 $0.00 $0.00
Grand Total $6,625,440.00 $6,659,912.14 $20,295.60 -$54,767.74
Seller
Agency
Appr
Fund
Description of Service
Amount
Advanced
Amount
Billed
Amount
Returned
Net
Balance
OFRM 0600 Electricity $169,224.00 $169,224.00 $0.00 $0.00
OCTO 0100 City Wide IT Assessment $2,443,780.85 $0.00 $729.36 $2,443,051.49
OCTO 6258 $139,016.00 $2,315,335.63 $266,732.01 -$2,443,051.64
$2,582,796.85 $2,315,335.63 $267,461.37 -$0.15
OFRM 6258 Natural Gas $44,688.00 $1,686.76 $43,001.24 $0.00
OCTO 0100
Destiny Application
$250,000.00 $245,805.08 $54,194.92 -$50,000.00
6258 $50,000.00 $0.00 $0.00 $50,000.00
$300,000.00 $245,805.08 $54,194.92 $0.00
OFRM 6258 Fuel Automotive $4,130.00 $4,130.00 $0.00 $0.00
OFRM 0100 Phone $4,729.36 $1,596.79 $3,132.57 $0.00
OFRM 6000 $359,785.77 $359,786.69 $0.00 -$0.92
$364,515.13 $361,383.48 $3,132 .57 -$0.92
OCP 0100
Puchase Card
$395,014.00 $382,017.83 $127,996.17 -$115,000.00
OCP 6000 $50,000.00 $0.00 $0.00 $50,000.00
OCP 6258 $65,000.00 $0.00 $0.00 $65,000.00
$510,014.00 $382,017.83 $127,996.17 $0.00
OFT 6258 Armored Car Services $24,000.00 $24,000.00 $0.00 $0.00
OFT 0100
Cashier Services
$189,190.00 $189,190.00 $0.00 $0.00
DDOE
6000
Enhanced Motor Vehical Inspection &
Maintenance Program Auditing Service
$362,725.00 $333,031.70 $29,693.30 $0.00
Sign Language Interpretation Services $2,100.00 $2,100.00 $0.00 $0.00
DGS 6258 Security $1,814,887.00 $1,363,923.75 $450,963.25 $0.00
DPW 0100 Fleet $29,054.00 $29,054.00 $0.00 $0.00
DCHR 0100 Suitability & Compliance Services $4,426.61 $4,426.61 $0.00 $0.00
DPW 0600 Shared Services $370,000.00 $370,000.00 $0.00 $0.00
OFRM 0600 Water $35,924.00 $35,924.00 $0.00 $0.00
OFRM 6258 Sustainable Energy $7,619.00 $96.23 $7,522.77 $0.00
DGS 6258
Occupancy
$947,185.00 $942,912.59 $4,272.41 $0.00
Grand Total $7,394,578.59 $6,406,341.66 $988,238.00 -$1.07
DMV as the Seller
DMV as the Buyer
Department of Motor Vehicles
FY 2019 Intra-Districts
(Year End)
11/21/2019 Page 1 of 1
Department of Motor Vehicles
FY 2020 Intra-Districts
(Through November 30)
DMV as the
Seller
Buyer
Agency
Seller
Project
Nbr
Description of Service
Amount
Advanced
Amount
Billed
Amount
Returned
Net
Balance
DOES
PEPTEP
Project Empowerment
$0.00
$0.00
$0.00
$0.00
OSSE
OSSINS
OSSE Vehicle Inspections
$0.00
$0.00
$0.00
$0.00
Grand Total
$0.00
$0.00
$0.00
$0.00
DMV as the
Buyer
Seller
Agency
Appr
Fund
Description of Service
Amount
Advanced
Amount
Billed
Amount
Returned
Net
Balance
OFRM
0600
Electricity
$0.00
$0.00
$0.00
$0.00
OCTO
0100
City Wide IT Assessment
$2,443,780.72
$0.00
$0.00
$2,443,780.72
OCTO
6258
$29,829.00
$0.00
$0.00
$29,829.00
$2,473,609.72
$0.00
$0.00
$2,473,609.72
OFRM
0600
Natural Gas
$0.00
$0.00
$0.00
$0.00
OFRM
6000
Phone
$354,955.99
$243.22
$0.00
$354,712.77
OFRM
6258
$3,000.00
$729.36
$0.00
$2,270.64
$357,955.99
$972.58
$0.00
$356,983.41
OCP
0100
Purchase Card
$40,000.00
$41,762.70
$0.00
($1,762.70)
OCP
6000
$25,000.00
$0.00
$0.00
$25,000.00
OCP 6258
$20,000.00 $0.00 $0.00 $20,000.00
$85,000.00
$41,762.70
$0.00
$43,237.30
OFT
0100
Armored Car Services
$0.00
$0.00
$0.00
$0.00
OFT
0100
Cashier Services
$0.00
$0.00
$0.00
$0.00
DDOE
6000
Enhanced Motor Vehicle Inspection &
Maintenance Program Auditing Service
$0.00 $0.00 $0.00 $0.00
DDOE
6100
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
DGS
6258
Security
$0.00
$0.00
$0.00
$0.00
DPW
0100
Fleet
$0.00
$0.00
$0.00
$0.00
DCHR
0100
Suitability & Compliance Services
$0.00
$0.00
$0.00
$0.00
DPW
0100
Shared Services
$0.00
$0.00
$0.00
$0.00
OFRM
0600
Water
$0.00
$0.00
$0.00
$0.00
OFRM 6258 Sustainable Energy $0.00 $0.00 $0.00 $0.00
DGS 6258 Occupancy $0.00 $0.00 $0.00 $0.00
Grand Total
$2,916,565.71 $42,735.28 $0.00 $2,873,830.43
Vendor Contract Name/Number Contract Description
Contract or
BPA
Contract Value
FY20Bud (Per
Spend Pln)
FY20Spend
Thru Dec 31
Funding
Source
Contract
Start Date
Contract
End Date
Number of
Option
Years
Solicitation
Method
Contract
Monitor
/Administra
tor
Contract
Status
(New/Exi
ting)
Available to
public
online
RR Donnelley Ticket Printing CW58219
Ticket Printing Contract $631,159.00 $80,000.00 $0.00 Lcl Jan-18 Sep-22 base + 4 Competitive
Karen Tate
Existing
No
Celtic Cross Holdings IRP System CW62282
IRP/ PRISM Support Contract $1,708,400.00 $239,000.00 $71,675.00 Spec Purp Jul-18 Sep-23 base + 4 Competitive
Elaine
Speller
Existing
No
Conduent State and Local
Solutions
Ticket Processing
POKV-2006-C-0064
Ticket Processing
Contract/
Extension
$10,237,666.00 $6,945,932.50 $1,434,044.94 Lcl Jan-19 Jan-20 N/A Sole Source
Karen Tate
Existing
Yes
Marquis ID
Systems/Gemalto
DMV Camera CW20205
DMV Camera/SECURE
CREDENTIALING
Contract $11,394,500.00 $1,500,000.00 $237,203.12 Lcl/Spec Purp Apr-13 Apr-20 Base + 6 Sole Source
Amit Vora
Existing
No
Revecorps
DMV Technical Support for
Vehicle Inspection CW65784
Inspection Station Support Contract $174,000.00 $186,000.00 $40,642.00 Lcl/Spec Purp Dec-18 Dec-23 Base + 4 Competitive
Christopher
Dina
Existing
Yes
MV Solutions, Inc.
Insurance Verification System
CW31261
Insurance Verification System
Contract $1,500,000.00 $300,000.00 $75,000.00 Spec Purp Oct-14 Sep-19 Base + 4 Competitive
Amit Vora
Existing
No
Envirotest
Inspection Station Consolidated
Services CW35558
Annual Maintenance Contract $2,775,409.00 $610,751.00 $101,791.86 Spec Purp Sep-15 Sep-20 Base+4 Sole Source
Christopher
Dina
Existing
Yes
Unicore DMV Digitized License Plates
Tags Contract/MOU $3,331,125.00 $859,311.00 $0.00 Lcl/Spec Purp Feb-14 Feb-19 Base + 4 Sole Source
Jamie
Edwards
Existing
No
R.A. Quarshie &
Associates
IRP Auditing Services CW49931
IRP Auditing Services Contract $285,578.00 $60,000.00 $19,469.00 Spec Purp Feb-17 Sep-21 Base + 4 Competitive
Elaine
Speller
Existing
No
SupreTech Document Imaging CW65741
Scanning Documents Contract $146,538.00 $338,927.00 $64,464.67 Lcl/Spec Purp Nov-18 Sep-19
N/A
Competitive
Amit Vora
Existing
Yes
