DC DMV Communication Related to Reinstating
Suspended Driver Licenses and Driving Privileges
(As of December 10, 2018)
In accordance with District Law L22-0175, Traffic and Parking Ticket Penalty
Amendment Act of 2017, the DC Department of Motor Vehicles (DC DMV) has
reinstated driver licenses and driving privileges for residents and non-residents whose
credential was suspended for one of the following reasons:
• Failure to pay a moving violation;
• Failure to pay a moving violation after being found liable at a hearing; or
• Failure to appear for a hearing on a moving violation.
DC DMV is mailing notification letters to residents and non-residents affected by the
law. District residents who have their driver license or learner permit, including
commercial driver license (CDL), reinstated and have outstanding tickets are
boot
eligible if they have two or more outstanding tickets. If a District resident has an unpaid
moving violation in a different jurisdiction, then his or her driving privileges may still be
suspended in that jurisdiction until the moving violation is paid.
If the resident’s driver license or CDL is not REAL ID compliant (i.e., there is a black star
in the upper right-hand corner) and expired, then to renew the credential, the resident
will need to provide DC DMV with:
• One proof of identity
;
• One proof of Social Security Number; and
• Two proofs of DC residency.
If the resident has a name change, then additional documentation, such as a marriage
license, divorce order, or name change court order is required. DC DMV only accepts
the documents listed on its website at www.dmv.dc.gov.
If the DC driver license has been expired for more than 365 days, the resident must
take and pass the Knowledge Test or take the District’s online traffic school course. If
the license has been expired for more than 545 days, the resident must take and pass
the Knowledge Test and Road Skills Test, which is available by appointment only.
If the resident no longer physically possesses the reinstated, valid driver license, then
the resident will be required to visit a DC DMV Service Center to obtain a duplicate
credential for a fee of $20. CDL holders can obtain a duplicate from the Brentwood CDL
Office located at 1205 Brentwood Road, NE. For a duplicate license, the resident may
be required to bring the documents listed above if the original credential was not REAL
ID compliant.
For those who have converted from a driver license to an identification card and who
want to obtain a driver license, they must start the process from the beginning by
retesting.
Finally, if a resident has another unresolved license related issue, such as non-
compliance with child support or 10 or more driver record points, then the resident’s
license will remain suspended until the other issue(s) are resolved. Once reinstated, if a
resident needs to obtain a duplicate license or renew his or her license, then the
resident is still responsible for paying any outstanding tickets.
1
2019 Performance Oversight Questions
Department of Motor Vehicles
A. ORGANIZATION AND OPERATIONS
1. Please provide a complete, up-to-date organizational chart for the agency and each
division within the agency, including the names and titles of all senior personnel. Please
include an explanation of the roles and responsibilities for each division and subdivision
within the agency.
Response: See attached DMV FY2019 Organizational Chart and information below
outlining DMV divisions/programs.
DMV Agency Divisions/Programs
Division/Program
Sub-Division/
Activity
Description
Adjudication Services
N/A
Provides ticket processing, noticing, hearing,
and hearing support services to residents and
non-residents, in order to render legally
sound decisions on parking, photo, and
moving violations, and to ensure proper
processing of violation and penalty payments
for those infractions.
Adjudication Services
Hearings
Provides fair and equitable review of ticket
and permit violations for respondents to
resolve outstanding issues of liability.
Adjudication Services
Hearing Support
Provides intake, data review, records
management, and administrative support
functions to ensure accurate records and
information to support adjudication hearings.
Adjudication Services
Ticket
Processing
Provides and maintains processed ticket
information in DMV’s database, provides
scheduled notification and information to
residents and non-residents of the District of
Columbia, and processes and tracks fines,
penalties, and payments for tickets.
Vehicle Services
N/A
Provides certification and inspection services
to residents, businesses, and government
entities so they may legally park, drive, and
sell their vehicles in the District of Columbia.
Vehicle Services
Inspections
Provides emission testing services for
residents, commercial and for-hire vehicles to
facilitate reduced auto emissions and to meet
the requirements of the District’s Air Quality
Attainment State Implementation Plan.
Vehicle Services
Registrations
Provides legal certification services and
documentation of vehicle ownership and
authority to operate.
2
DMV Agency Divisions/Programs
Division/Program
Sub-Division/
Activity
Description
Vehicle Services
Registrations -
Out of State
Vehicles
Provides registration services for “for hire”
vehicles whose owner is based outside of the
District. Note this is an internal program
with no FTEs.
Vehicle Services
International
Registration
Program
Provides for administration of the District of
Columbia’s participation in the U.S. based
plan, which allows for the distribution of
registration fees for commercial motor
vehicles traveling inter-jurisdictionally
through member states and provinces.
Registered fleets include vehicles greater
than 26,000 pounds, traveling in more than
one jurisdiction.
Driver Services
N/A
Provides driver certification and
identification services to residents to ensure
they have the proper credentials to reflect
identity, residence, and driving qualifications
so they may legally operate their vehicles.
Driver Services
Licensing
Provides driver certification and
identification services to residents to ensure
that they have the proper credentials to
reflect identity, residence, and driving
qualifications. There are four service centers
and one road test location which provides all
in-person licensing and registration services
to customers.
Technology Services
N/A
Provides integrated and reliable information
systems for all DMV services and complies
with District-wide technology standards and
requirements.
Technology Services
Information
Technology
Provides for the operation and maintenance
of the automated systems specific to DMV
operations support, including wait-queuing,
digital photos, and hearing recordings.
Technology Services
Driver and
Vehicle Systems
Provides for the operation and maintenance
of the automated systems providing support
for driver and vehicle databases and service
functions. Note this is an internal program
with no FTEs.
Technology Services
Ticket
Information
System
Provides for the operation of the adjudication
ticket processing database and system. Note
this is an internal program with no FTEs.
3
DMV Agency Divisions/Programs
Division/Program
Sub-Division/
Activity
Description
Agency Management
N/A
Provides general and administrative support
and the required tools to achieve operational
and programmatic results. This includes
personnel, training, customer service,
administrative services, legislative affairs,
communications, performance management,
facility management, warehousing and
inventory control.
Agency Management
Communications
Provides communication services to include
media inquiries, customer correspondence,
program communications and social media.
Agency Management
Personnel
Provides human resources support for DMV
to assure operations are efficient, fair, and in
compliance with District personnel policies
and procedures.
Agency Management
Training
Provides training to assure professional
development of DMV personnel and accurate
and consistent delivery of DMV services by
knowledgeable employees.
Agency Management
Property
Management
Provides facility maintenance by the
Department of General Services. Note this is
an internal program with no FTEs.
Agency Management
Legal Services
Provides legal counsel to the agency as it
relates to DMV regulations and legislation.
Agency Management
Language
Access Act
Provides language interpretation and
translation services. Note this is an internal
program with no FTEs.
Agency Management
Performance
Management
Provides comprehensive services to plan,
monitor, analyze, and maximize quality and
effectiveness of agency operations, and to
assure effective management of agency
procurement, inventory, risk and integrity
management and supplies.
Agency Financial
Operations
N/A
Provides comprehensive financial
management services, using the Office of the
Chief Financial Officer personnel, to DMV so
the financial integrity of the District of
Columbia is maintained.
Agency Financial
Operations
Budget
Operations
Works with program staff to develop,
champion and manage the annual budget for
the agency.
Agency Financial
Operations
Accounting
Operations
Ensures revenue is properly accounted for
utilizing acceptable accounting rules.
4
Please include a list of the employees (name and title) for each subdivision and
the number of vacant, frozen, and filled positions. For vacant positions, please
indicate how long the position has been vacant.
Response: See attached DMV FY2019 Position List.
Please provide a narrative explanation of any changes to the organizational chart
made during the previous year.
Response: There were no changes to the organization made during the previous
year.
2. Please list each new program implemented by the agency during FY 2018 and FY
2019, to date. For each initiative please provide:
A description of the initiative, including when begun and when completed (or
expected to be completed);
The funding required to implement the initiative;
Any documented results of the initiative.
Response: See initiatives below.
FY18/19 Department of Motor Vehicles Initiatives
Initiative 1: Roll out electronic road test scoring.
Description
:
DMV has been working for the past two years to use Toughbook technology to
electronically score the Commercial Driver License and Non-Commercial Driver License road
tests which are currently scored using pen and paper. The implementation of technology is
estimated to streamline the process and reduce customer processing time by 8 to 10 minutes per
customer.
Status Update
:
This initiative was completed in January 2018. Funding was
approximately $423,443.
Initiative 2: Create digital registration card.
Description
:
DMV will partner with the Office of the Chief Technology Officer (OCTO) to
create a digital vehicle registration for customer use, which will supplement the paper
registration card. This will give customers the option of carrying the printed and/or digital
version. If information is updated, such as address, the digital version will be updated
instantly, opposed to waiting for the new document to arrive by mail.
Status Update
:
As of June 30, 2018, a digital vehicle registration application was
created and is available on I-Tunes for iOS and Android for smart phones. Law
enforcement has been notified of the new app, which includes color coding that allows
you to see if the registration is valid, expired, suspended or pending renewal.
Funding was absorbed by DMV’s internal OCTO programmers.
Initiative 3: Implement automatic voter registration process.
5
Description
:
Currently, on an opt-in basis, DMV captures and electronically transfers, to the
Board of Elections, basic resident information that registers them to vote when
obtaining license or identification services. DMV will implement the legislative
requirement to automatically register eligible residents to vote, unless they opt-out.
This will require DMV to capture additional voter registration information such as
previous and mailing addresses and whether assistance is required at the polls. This
additional information will require major updates to the licensing system.
Status Update
:
Effective June 30, 2018, DC DMV began automatically enrolling
residents to vote which includes capturing all required information and electronically
sending it to the Board of Elections. $200,000 in funding was provided by the Council
to implement this initiative which was started in December 2017.
Initiative 4: Create enhanced customer satisfaction survey.
Description: DMV will implement a survey that will provide feedback from customers
regarding their visit. This will determine whether the customers were satisfied upon
completion of their transaction. The survey information will help DMV improve its
operations and processes.
Status Update: Effective June 30, 2018, "R U Happy" kiosks were installed at all
DMV locations to allow customers to indicate their overall customer satisfaction using
emojis. Approximately $15,400 in funding was used for this initiative which was
started in November 2018.
Initiative 5: Create senior and teen websites.
Description
:
To effectively target the specific driving seniors and teens, DMV will
create websites for these two demographics and link the websites to the main DMV
website. Within these websites, both groups will find information, updates and tips geared
towards their needs and challenges.
Status Update
:
Effective June 30, 2018, DMV rolled out senior and teen websites that
provides specific DMV information to these populations. Approximately $9,000 in
funding was used for this initiative which was started in December 2018.
Initiative 6: Hold quarterly town hall meetings.
Description
:
To afford residents an opportunity to voice their opinion, as well as, to ensure
accurate information is communicated to the public, DMV will hold four town hall meetings,
one in each quarter, in each quadrant of the city. Accurate and consistent agency
information is critical to ensuring residents can complete DMV transactions in one visit.
Status Update
:
The agency completed this initiative by holding the following town
hall meetings: Southwest Service Center on December 19, 2017; Rhode Island Service
Center on February 27, 2018; Benning Ridge Service Center on June 26, 2018; and
Georgetown Service Center on August 14, 2018. No funding was required for this
initiative.
Initiative 7: Review and modify Title 18 for adjudication, licensing/ identification,
titling, registration and inspection.
Description
:
DMV has not conducted a comprehensive review of its regulations in
over ten years. Therefore, a review is necessary to ensure the regulations are updated to
reflect operational requirements and best practices. To achieve this objective, DMV
will review and submit regulations to update the District of Columbia Municipal
6
Regulations Title 18 related to the licensing, identification, titling, registration, inspection
and adjudication functions.
Status Update
:
On September 25, 2018, DMV submitted to the Office of the City
Administrator and the Office of Policy and Legislative Affairs proposed rulemaking
pertaining to these functions. The regulations are pending submission to the Office of
the Attorney General for legal sufficiency. No funding was required for this initiative
which was started in March 2018.
Initiative 8: Implement enhanced Ticket Alert Service (TAS) texts and text renewal
reminders.
Description
:
DMV will coordinate with OCTO to provide renewal notice text alerts, for
licenses, identification cards, inspection and vehicle registration, for those customers with a
cell phone number on file. Additionally, DMV will work with our vendor to add the ability
for TAS account holders to receive text ticket related information. Customers will have the
option to opt out of these text services so as not to incur phone charges.
Status Update
:
Effective June 30, 2018, DMV implemented text renewal reminders
for driver licenses, ID cards, inspection and vehicle registration. On September 28,
2018, DMV rolled out the ability for customers to receive text alerts when their
vehicle has ticket related activity, including booting and towing. Funding for both of
these items, which were started in November 2018, were absorbed by DMV’s internal
OCTO programmers and the ticket processing vendor.
Initiative 9: Develop public service announcement videos.
Description
:
DMV will create a minimum of ten public service announcements (PSAs) and
videos related to DMV functions and processes. Accurate and consistent agency
information is critical to ensuring residents can complete their DMV transactions in one
visit.
Status Update
: T
o provide customers with information about DC DMV and assist them
in completing their DMV business in one transaction, the agency created ten public
service announcements that are posted on our YouTube page. The videos, which were
started in August 2018, were posted on the website by September 28, 2018. $1,920 in
funding was used for this initiative.
Initiative 10: Increase number of child car seat installations.
Description
:
According to the American Automobile Association (AAA), three out of four
child car seats are installed incorrectly. DMV will increase the number of car seat safety
inspections by 20 percent (as compared to FY17) to ensure District residents have the tools
and training to keep their children safe.
Status Update
:
DMV increased the number of car seat safety inspections from FY17
by 52 percent. The increase was due to having additional inspectors certified as car
seat installers and increasing our outreach, which started in August 2018, for our
annual car seat event at the Inspection Station on September 29, 2018.
Approximately $300 in funding was used for this initiative.
Initiative 11: Update DMV driver manual.
Description
:
To keep up-to-date with changes to regulations and best practices, the DMV
driver manual will be refreshed. The new version will have the latest information
7
related to drivers, pedestrians, bicyclists and streetcars. This initiative also supports Vision
Zero.
Status Update
: Starting in February 2018, t
he driver manual underwent a thorough
review and content refresh to provide a more user-friendly and helpful resource to
customers. Additionally, at the request of Councilmember Mary Cheh and the District
Department of Transportation, information related to the Dutch Reach and Hawk
Crossing Signals was also included in the manual.
Initiative 12: Provide annual employee customer service training.
Description
:
Consistent and accurate information, along with professional and friendly
employees, are a necessity for service excellence. Therefore, by September 2018, DMV will train
90 percent of frontline employees on customer service techniques.
Status Update
:
DMV started the training in July 2018 and trained 96 percent of frontline
employees by September 2018. Although our in-house trainer was used to create and
conduct the training, DMV spent approximately $57,164 in overtime for employees to
attend training.
Initiative 13: Renovate Inspection Station into customer and employee focused facility.
Description
:
The Inspection Station is over 20 years old without the benefit of any facility
improvements. Therefore, by September 2018, DMV will coordinate with the Department of
General Services to renovate the employee, customer and inspection areas to improve the quality
of life experience for both customers and employees.
Status Update
:
Phase one, which included the inside customer and employee areas, was
completed in April 2016. Phase two, which included creation of a gas room, window
replacement and inspection lane upgrades, started in March 2017 and was 95 percent
complete by January 31, 2019. We are currently awaiting printer cabinets for the
inspection lanes and estimate completion by April 31, 2019. Funding has been $2M in
capital funds.
Initiative 14: Implement self-service inspection kiosk.
Description
:
The FY17 budget contained funds for DMV to develop and install one self-
service OBD emission kiosk as a pilot initiative. The kiosk will allow residents with model
year vehicles 2005 and later to conduct drive by on-board diagnostic (OBD) inspections at a
location other than the Inspection Station. This will increase customer flexibility and
satisfaction.
Status Update
:
Although the OBD kiosk was received from the vendor and tested by
September 30, 2017, it was not installed for customer use. This was due to the
requirement to brief the community and ANC about the kiosk prior to installation.
Additionally, digging permits were required to access electricity for the kiosk
installation. The Council provided $300,000 in funding to complete this initiative.
DMV spent approximately $150,000 in FY17 and displaced $150,000 in FY18/19 such
that funding is still available to complete the initiative. We are still awaiting digging
permits and expect installation to be complete in June 2019.
3. Please provide a complete, up-to-date position listing for your agency, ordered by
program and activity, and including the following information for each position:
8
Title of position;
Name of employee or statement that the position is vacant, unfunded, or
proposed;
Date employee began in position;
Salary and fringe benefits (separately), including the specific grade, series, and
step of position;
Job status (continuing/term/temporary/contract);
Whether the position must be filled to comply with federal or local law.
Please note the date that the information was collected
Response: See attached DMV FY2019 Position List.
4. Does the agency conduct annual performance evaluations of all of its employees, and
was this done in FY 2018? Who conducts such evaluations? What are they performance
measures by which employees are evaluated? What steps are taken to ensure that all
agency employees are meeting individual job requirements? What steps are taken when
an employee does not meet individual job requirements?
Response: SMART (Specific, Measurable, Achievable, Relevant and Time-Related)
goals were established for all employees early in the performance year and entered into
the PeopleSoft performance management system following review/agreement by the
management chain. Goals for measuring/monitoring employee performance were
included in the supervisors’ goals. Employees’ performance measures are mainly related
to customer wait time, employee attendance, employee transaction time, and employee
work habits. All supervisors meet regularly with employees and provide quantitative
feedback on performance and coaching. If necessary, employees were placed on
Performance Improvement Plans to further monitor performance and provide
training/counseling/coaching. The end-of-year performance evaluations were reviewed
and approved by the Administrators. All evaluations below a 3 (i.e., valued employee)
were reviewed by the Director. For FY18, 100 percent of eligible employees received
performance evaluations from their supervisor.
5. Please list all employees detailed to or from your agency, if any. Please provide the
reason for the detail, the detailed employee’s date of detail, and the detailed employee’s
projected date of return.
Response: None.
6. Please provide the position name, organization unit to which it is assigned, and hourly
rate of any contract workers in your agency, and the company from which they are
contracted.
Response: See below.
Position Name: Support Services Specialist; Organization Unit: Support Services;
Hourly Rate: $23/hour; Company: Rizeup Technologies
9
7. Please provide the Committee with:
A list of all employees who receive cellphones or similar communications devices
at agency expense.
Response: See table below.
Name
IPAD/
Surface
Pro
Laptop
Cell
Phone
WIFI
Device
Amit Vora
X
X
Andrew Noall
X
Angela
Brighthart
X
Appeals Board
(Adjudication)
XXX
Beverly
Keenon
X
Bobby
McAdams
X X
Brigid
Anderson
X X
Calvin Dyson
X
X
X
Cassandra
Claytor
X X
CDL Test
Examiner
X
Cherice
Stanley
X
Christopher
Dina
X
Claude
Thomas
X X X
Cordero
Kimbrell
X
Darnell
Fountain
X X
Darrell Bryant
X
David Glasser
X
X
Dominic
Dickerson
X
Edward Tate
X
Fabien
Toussaint
X
Gabriel Golson
X
Gledion Goci
X
Greg Simpson
X
10
Name
IPAD/
Surface
Pro
Laptop
Cell
Phone
WIFI
Device
Gregory Furr
X
X
X
Horniman
Orjisson
X
Jacinta Ball
X
X
James
Edwards
X
Janae Seon
X
Jeanette
Pinnix
X
Jeremy Beegle
X
X
Joan Saleh
X
X
X
X
Juan Aliaga
X
Karen Tate
X
X
Kathleen King
X
Kevin Branch
X
Leonard
Golden
X X X
Lisa Payne
X
Lucinda
Babers
X
Marcus
Jackson
X
Marquis Miles
X
Montii Osei-
djan
X
Nina Jones
X
X
Odessa Nance
X
Patrick
Spencer
X
Paula Coyoy
X
X
Raja Bandla
X
X
X
Rakonda Cobb
X
X
Rick Whitley
X
Robert
Johnson
X
Robert W
Brown (Temp
using Phone)
X
Ronald
Pleasant
X
Shawn Adams
X
X
Tanya Forbes
X
X
11
Name
IPAD/
Surface
Pro
Laptop
Cell
Phone
WIFI
Device
Terrie
Winnegan
X
Tonya Miller
X
Tyronica Best
X
Vanessa
Newton
X X
Wanda Butler
X
X
Zainab Al-
Shammary
X X
♦ Please provide the total cost for mobile communications and devices at the
agency for FY 2018 and FY 2019 to date, including equipment and service
plans.
Response:
FY18 Telecommunication costs: $347,452
FY19 (as of Dec 2018) Telecommunication costs: $60,218
A list of all vehicles owned, leased, or otherwise used by the agency and to whom
the vehicle is assigned.
Response: See table below.
VEHICLE
MAKE AND
MODEL
LEASED/
OWN
ASSIGNED TO
TAG NUMBER
2018
TOYOTA
COROLLA
OWN
Support Services
DC-12167
2018
TOYOTA
COROLLA
OWN
IT
DC-12168
2018
TOYOTA
COROLLA
OWN
Service Integrity
DC-12169
2018
TOYOTA
SIENNA
OWN
Support Services
DC-11970
2018
CHEVROLET
EXPRESS
CARGO VAN
LEASE
Support Services
DC-12450
2018 FORD
F-350
LEASE
Inspection Station
DC-12236
12
VEHICLE
MAKE AND
MODEL
LEASED/
OWN
ASSIGNED TO
TAG NUMBER
2008 DODGE
CARAVAN
SE
OWN
IT
DC-5497
2014 DODGE
CARAVAN
OWN
Support Services
DC-8804
A list of employee bonuses or special award pay granted in FY 2018 and FY 2019,
to date.
Response: See table below. All awards were based on the guidelines in the
District Personnel Manual, Chapter 19 Incentive Awards.
Employee Name
Location/Division
Award Type
Award
Amount
Greg Simpson
Inspection Station/Vehicle
Services
Special Act
1,000.00
Horniman
Orjisson
Inspection Station/Vehicle
Services
Special Act
1,000.00
Christopher Dina
Vehicle Services
Special Act
1,000.00
Darnell Fountain
Vehicle Services
Special Act
1,000.00
Patrick Spencer
Inspection Station/Vehicle
Services
Special Act
2,000.00
Calvin Dyson
Brentwood/Driver Services
Service Award
3,000.00
Tyrina Gordon
Georgetown/Driver Services
Service Award
2,000.00
Marquis Miles
Driver Services
Monetary Award
5,000.00
Tracey Lee
Benning Ridge/Driver Services
Exemplary
Performance
2,000.00
Ronnie Dampier
Adjudication Services
Exemplary
Performance
3,000.00
Natasha James
Brentwood/Driver Services
Exemplary
Performance
2,000.00
Lauren James
Inspection Station/Vehicle
Services
Tangible Item Award
100.00
Kevin Lewis
Inspection Station/Vehicle
Services
Tangible Item Award
50.00
Maurice Kartey
Inspection Station/Vehicle
Services
Tangible Item Award
100.00
Sheila Starks
Inspection Station/Vehicle
Services
Tangible Item Award
100.00
Rashad Lee
Inspection Station/Vehicle
Services
Tangible Item Award
50.00
Raymond Rivers
Inspection Station/Vehicle
Services
Tangible Item Award
50.00
13
Employee Name
Location/Division
Award Type
Award
Amount
Franklin Norris
Inspection Station/Vehicle
Services
Tangible Item Award
50.00
Karlotta Ford
Adjudication Services
Tangible Item Award
50.00
Dawn Smith
Adjudication Services
Tangible Item Award
50.00
Jacinta Ball
Georgetown/Driver Services
Tangible Item Award
50.00
DeChelle Hampton
Driver Services
Tangible Item Award
50.00
Gregory Furr
Rhode Island/Driver Services
Tangible Item Award
50.00
Jeanette Pinnix
Director Office
Tangible Item Award
50.00
Tiara Graham
Director Office
Tangible Item Award
50.00
Thurman Dunstan
Southwest/Driver Services
Tangible Item Award
50.00
Fabien Toussaint
Processing Center/Vehicle
Services
Tangible Item Award
50.00
Angelica Macias
Adjudication Services
Tangible Item Award
50.00
Kraig Williams
Adjudication Services
Tangible Item Award
50.00
Asia Carpenter
Adjudication Services
Tangible Item Award
50.00
Tamara Hobbs
Adjudication Services
Tangible Item Award
50.00
Kimmlyn Marshall
Southwest/Driver Services
Tangible Item Award
50.00
Terrie Jackson
Support Services/Administrative
Services
Tangible Item Award
50.00
Angela Brighthart
Support Services/Administrative
Services
Tangible Item Award
50.00
Gabriel Golson
Support Services/Administrative
Services
Tangible Item Award
50.00
Kevin Branch
Support Services/Administrative
Services
Tangible Item Award
50.00
Yolanda Deloatch
Georgetown/Driver Services
Tangible Item Award
25.00
Timothy Jackson
Georgetown/Driver Services
Tangible Item Award
25.00
A list of travel expenses, arranged by employee.
Response: See table below.
Name of Traveler
Position Title
Purpose
District
Expenditures
FY18
Joan Saleh
Driver Services
Administrator
Inspection of
Gemalto Production
Facility
$701
Amit Vora
Chief
Information
Officer
Inspection of
Gemalto Production
Facility
$672
Marquis Miles
Management
Analyst
Inspection of
Gemalto Production
Facility
$682
14
Name of Traveler
Position Title
Purpose
District
Expenditures
Leonard Golden
IT Specialist
Inspection of
Imaging Facility
$409
Ariel Reed
Assistant
General Counsel
AAMVA 2018
Workshop & Law
Institute Conference
$1,536
Sharan Boyd
Hearing
Examiner
AAMVA 2018
Workshop & Law
Institute Conference
$1,519
Alicia Roshell
Hearing
Examiner
AAMVA 2018
Workshop & Law
Institute Conference
$1,694
Marquis Miles
Management
Analyst
AAMVA 2018
Workshop & Law
Institute Conference
$1,610
Joan Saleh
Driver Services
Administrator
National Seminars
Training
$0
Jacinta Ball
Service Center
Manager
National Seminars
Training
$149
Rakonda Cobb
Service Center
Manager
National Seminars
Training
$149
Gregory Furr
Service Center
Manager
National Seminars
Training
$149
Sheila McClan
Service Center
Manager
National Seminars
Training
$149
Calvin Dyson
Service Center
Manager
National Seminars
Training
$112
David Glasser
General Counsel
Pennsylvania
Automated Vehicles
Summit 2018
$875
Ronnie Dampier
Hearing Support
Manager
National Forum for
Black Public
Administrators
$1,926
Joan Saleh
Driver Services
Administrator
AAMVA/FMCSA
CDL
Coordinators/IT
Meeting
$1,265
Calvin Dyson
Service Center
Manager
AAMVA/FMCSA
CDL
Coordinators/IT
Meeting
$1,265
Rick Whitley
CDL
Coordinator/IT
Specialist
AAMVA/FMCSA
CDL
Coordinators/IT
Meeting
$1,265
Lucinda Babers
Director
AAMVA Region I
Conference
$1,082
15
Name of Traveler
Position Title
Purpose
District
Expenditures
Kathleen
Anderson-King
Supervisor
AAMVA Region I
Conference
$1,191
Joan Saleh
Driver Services
Administrator
Association of
Ignition Interlock
Conference
$2,291
David Glasser
General Counsel
Association of
Ignition Interlock
Conference
$2,158
Dechelle Hampton
Staff Assistant
Association of
Ignition Interlock
Conference
$2,240
Cassandra Claytor
Supervisory
Hearing
Examiner
Administrative Law
Advance Conference
$2646
Remigia Davis
Hearing
Examiner
Administrative Law
Advance Conference
$2556
David Best
Hearing
Examiner
Administrative Law
Advance Conference
$2574
Montii Osei-Djan
HR Assistant
Skill Path Human
Resources Training
$499
Marquis Miles
Management
Analyst
Portal of Entry -
Cook County jail
tour
$451
Sheila McClan
Service Center
Manager
Portal of Entry -
Cook County jail
tour
$515
Joan Saleh
Driver Services
Administrator
Portal of Entry -
Cook County jail
tour
$372
Lucinda Babers
Director
AAMVA
International
Conference
$1432
Vanessa Newton
Associate
Director
AAMVA
International
Conference
$1564
Amit Vora
Chief
Technology
Office
AAMVA
International
Conference
$1690
Darnell Fountain
Vehicles
Services
Administrator
AAMVA
International
Conference
$1707
Jacinta Ball
Service Center
Manager
AAMVA
International
Conference
$1423
Joan Saleh
Driver Services
Administrator
AAMVA
International
Conference
$351
16
Name of Traveler
Position Title
Purpose
District
Expenditures
Rakonda Cobb
Service Center
Manager
AAMVA
International
Conference
$281
Marquis Miles
Management
Analyst
AAMVA
International
Conference
$322
Leonard Golden
IT Specialist
Audit of Exela
Technology
(Imaging)
$388
Joan Saleh
Driver Services
Administrator
Visit, tour and
inspect the
MIDS/Gemalto
facility
$836
Marquis Miles
Management
Analyst
Visit, tour and
inspect the
MIDS/Gemalto
facility
$871
Rickey Whitley
IT Specialist
Visit, tour and
inspect the
MIDS/Gemalto
facility
$822
Vanessa Newton
Associate
Director
Facilities
Management
Comprehensive
Course
$1598
James Edwards
Support Services
Manager
Facilities
Management
Comprehensive
Course
$1689
Calvin Dyson
Service Center
Manager
CDL Examiner
Update Training
Course
$1485
Justin Day
CDL Examiner
CDL Examiner
Update Training
Course
$1536
Name of Traveler
Position Title
Purpose
District
Expenditures
FY19
Cassandra Claytor
Supervisory
Hearing
Examiner
Civil Mediation
Conference
$3,156
Joan Saleh
Driver Services
Administrator
AAMVA Driver
Standing Committee
$1,231
17
Name of Traveler
Position Title
Purpose
District
Expenditures
Ronnie Dampier
Management
Analyst
National Forum for
Black Public
Administrators
Executive
$1,188
Jeanette Pinnix
Staff Assistant
Conference for
Administrative
Excellence
$3,234
Dechelle Hampton
Staff Assistant
Conference for
Administrative
Excellence
$3,177
Lucinda Babers
Director
AAMVA Region I
Board Meeting
$331
Joan Saleh
Driver Services
Administrator
AAMVA Region I
Board Meeting
$544
Darnell Fountain
Vehicle Service
Administrator
AAMVA Region I
Board Meeting
$202
Marquis Miles
Management
Analyst
Vison Zero Cities
Conference
$1,804
Joan Saleh
Driver Services
Administrator
Vison Zero Cities
Conference
$1,727
Ronnie Dampier
Management
Analyst
National Forum for
Black Public
Administrators
Executive
$1,417
David Glasser
General Counsel
Employment Law
Conference
$709
Ariel Reed
Assistant
General Counsel
NAPHSIS Identity
& Security
Conference
$450
Marquis Miles
Management
Analyst
NAPHSIS Identity
& Security
Conference
$395
Amit Vora
Chief
Information
Officer
NAPHSIS Identity
& Security
Conference
$484
18
A list of the total overtime and worker’s compensation payments paid in FY 2018
and FY 2019, to date.
Response: See information below.
Overtime
FY 2018 – $214,887
FY 2019 (as of January End) – $35,481
Workman’s Compensation Payments
FY 2018 – $48,540
FY 2019 (as of December End) – $11,343
8. Please provide a list of each collective bargaining agreement that is currently in
effect for agency employees.
Please include the bargaining unit (name and local number), the duration of each
agreement, and the number of employees covered.
Response: The majority of DC DMV union employees, 172, are covered by the
American Federation of Government Employees (AFGE) Local 1975. The working
conditions and collective bargaining agreement has a tentative agreement, and
the compensation bargaining agreement is effective until September 30, 2021 for
employees covered.
There is also one employee covered by the American Federation of Government
Employees (AFGE) Local 1403. The working conditions and collective bargaining
agreement duration is October 1, 2017 to September 30, 2020. The compensation
bargaining agreement is effective until September 30, 2021.
Please provide, for each union, the union leader’s name, title, and his or her
contact information, including e-mail, phone, and address if available.
Response: See below union contact information.
Gina Walton, President, AFGE Local 1975
95 M Street, SW, 2
nd
Floor
Washington, DC 20032
(202) 729-7146
afge1975dmv@yahoo.com
Steve Anderson, Acting President, AFGE Local 1403
441 4
th
Street, NW, 6
th
Floor
Washington, DC 20001
(202) 724-6607
steve.anderso[email protected]ov
19
Please note if the agency is currently in bargaining and its anticipated completion
date.
Response: There is a tentative agreement for working condition and collective
bargaining agreement for employees who are covered by the AFGE Local 1975.
Both collective bargaining units’ employees, AFGE Local 1975 and AFGE Local
1403, are covered under Compensation Units 1 &2. The Compensation
bargaining agreement is effective until September 30, 2021.
9. Please identify all electronic databases maintained by your agency, including the
following:
A detailed description of the information tracked within each system;
The age of the system and any discussion of substantial upgrades that have been
made or are planned to the system;
Whether the public can be granted access to all or part of each system.
Response: See table below.
Database
Information
Access to the
System
Access to
Public
Age of the
system
Upcoming Upgrades
Destiny
Stores information
on Driver
License/ID &
Registration
Authorized DMV
users and
authorized
agencies
Public is
allowed to
verify their
own
information
during
transaction
with the DMV
17 years
Pending upgrades
include enhancements
for creating special
indicators for
autism/intellectual
disabilities,
Synchronization of
inspection and
registration expiration
dates, integration with
DDOT for RPP blocks,
and integration with
OAG for child support
stops
e-TIMS
Ticket Processing
System
Authorized DMV
Users
Public is
allowed to
verify their
own
information
during
transaction
with the DMV
and email
ticket alert
service
24 years
RFP that was on street
was cancelled to allow
OCTO to obtain technical
writer to create RFI to
allow vendors to
“imagine” what
adjudication system
should be in terms of
process and technology
Opus
Inspection Station
Results
Authorized DMV
Users
None
3 years
None
Gemalto
Enhanced DL / ID
digital picture
system
Authorized DMV
Users
None
5 years
3 months
None
20
Database
Information
Access to the
System
Access to
Public
Age of the
system
Upcoming Upgrades
IVS
Insurance
Verification System
Access is one
way to Destiny
Database
Public is
allowed to
verify their
own
information
during
transaction
with DMV
9.5 years
None
KTS
Knowledge testing
system
DMV Employees
only
None
3 years
9 months
None
ARTS
Appointment and
Road Test System
DMV Employees
and Customers
Customers
can use the
system to
schedule the
road test
appointments
2 years
4 months
None
Scanning/
Imaging
System
In-house image
database for
scanned documents
DMV Employees
only
1 year
4 months
None
Nemo-Q
Queuing system
Customer can
verify the wait
times using
the system
1 year
10 months
None
10. Please describe the agency’s procedures for investigating allegations of sexual
harassment or misconduct committed by or against its employees. List and describe any
allegations received by the agency in FY18 and FY19, to date, and whether and how those
allegations were resolved.
Response:
• The agency complies with the process outlined in the Mayor’s Order 2017-313
Sexual Harassment, dated December 18, 2017, in investigating allegations of
sexual harassment or misconduct committed by or against its employees.
• FY 2018 - The agency received four (4) allegations of sexual harassment or
misconduct as listed below:
o Employee stated he/she was “outed” by manager. The allegation was
investigated by the agency Sexual Harassment Officer and found to be
unsubstantiated.
o Employees alleged a supervisor was watching pornographic videos on
his/her cell phone during work hours. During the investigation by the
agency Sexual Harassment Officer, additional allegations of staring and
touching employees inappropriately, came to light. The allegations were
supported by the evidence, and the employee was terminated.
o Employee overheard a conversation between a manager and another
employee which he/she believed was sexual in nature. The allegation was
investigated by the agency Sexual Harassment Officer and found to be
unsubstantiated.
21
o Manager saw what he/she believed to be inappropriate activity of a sexual
nature by an employee. The allegation was investigated by the agency
Sexual Harassment Officer and found to be unsubstantiated.
• FY 2019 - No allegations received as of February 6, 2019.
11. For any boards or commissions associated with your agency, please provide a chart
listing the following for each member:
The member’s name;
Confirmation date;
Term expiration date;
Whether the member is a District resident or not;
Attendance at each meeting in FY18 and FY19, to date.
Please also identify any vacancies.
Response: See tables below.
DMV Traffic Adjudication Appeals Board
(As of: January 31, 2019)
Name
DC
Resident
Confirmation
Date
Term
Expiration
Date
FY18/FY19
Meeting
Wyndell Banks
No
10/20/14
9/19/20
Bi-weekly
Asia Carpenter
Yes
1/1/19
1/1/20
Bi-weekly
Nadine Robinson
Yes
6/9/10
12/29/19
Bi-weekly
12. Please list the task forces and organizations, including those inside the government
such as interagency task forces, of which the agency is a member and any associated
membership dues paid.
DC DMV Citizen Advisory Committee
(As of January 31, 2019)
CAC Member
Name
DC
Resident
Ward
Confirmation
Date
Expiration Date
FYI 18
Meeting
Vacancy(s)
Vacant
1
N/A
N/A
N/A
2
Jeni Hansen
2
April 2016
April 2018
1 mtg
1
Vacant
3
N/A
N/A
N/A
2
Rostina Miller
4
April 2016
April 2018
1 mtg
1
Lia Green
5
April 2016
April 2018
1 mtg
1
Uchechi Roxo
5
April 2016
April 2018
0 mtg
1
Vacant
6
N/A
N/A
N/A
2
Vacant
7
N/A
N/A
0 mtg
2
Vacant
8
N/A
N/A
0 mtgs
2
*Committee is currently on hold while it is being reviewed for restructuring.
22
Response: DMV is a member of the following task forces and organizations:
• American Association of Motor Vehicle Administrators (AAMVA): AAMVA is a
nonprofit organization developing model programs in motor vehicle administration,
law enforcement and highway safety. The association also serves as an information
clearinghouse in these areas and acts as the international spokesman for these
interests. AAMVA represents all jurisdictions in North America. The membership
dues are $5,214 for FY19.
• International Registration Plan, INC (IRP): The IRP’s fundamental principle is to
promote and encourage the fullest possible use of the highway system by providing
apportioned payments of registration fees, based on the total distance operated in
participating jurisdictions. The membership dues are $7,120 for FY19.
• AAMVA Autonomous Vehicles Best Practices Working Group: DMV’s General
Counsel is a member of this working group which researches the development,
design, testing, use and regulation of autonomous vehicles and other emerging
vehicle technology. Based on the group's research, a best practices guide was
developed to assist AAMVA member jurisdictions in regulating autonomous vehicles
and testing the drivers who operate them. There is no membership fee.
• AAMVA Driver Standing Committee Group: DMV’s Driver Services Administrator is
a member of this working group which will have the opportunity to influence policy,
develop best practices and make recommendations on the issues that are most
important to jurisdictions as they work towards the AAMVA vision of safe drivers,
safe vehicles, secure identities, saving lives. There is no membership fee.
• Vision Zero Initiative: Vision Zero is a part of Mayor Bowser’s response to the US
Department of Transportation’s Mayor’s Challenge for Safer People and Safer
Streets, which aims to improve pedestrian and bicycle transportation safety by
showcasing effective local actions, empowering local leaders to act, and promoting
partnerships to advance pedestrian and bicycle safety. There is no membership fee.
• Autonomous Vehicles Group: The District has created a central office related to
automated safety technology, such as autonomous vehicles, which is directed by the
Deputy Mayor for Planning and Economic Development. The group ensures all
relevant District agencies and the City Council work together to formulate a cohesive
legislative and regulatory framework for the arrival of autonomous or self-driving
vehicles with clear lines of communication be clearly established. There is no
membership fee.
13. What has the agency done in the past year to make the activities of the agency more
transparent to the public?
Response: Most DMV policies, procedures and regulatory requirements are available
on our website at dmv.dc.gov, which is updated regularly to provide the public with the
23
latest information and updates. During FY18, we continued to communicate with the
public about critical information via social media, live web chats, press releases,
community listservs, emails (monthly e-newsletters and notices), public service
announcements and annual reports. Additionally, we held quarterly Town Hall meetings
to inform the public about DC DMV’s five-year strategic plan (FY2017-2022) and obtain
their feedback about the agency, address their concerns, and answer questions. DC DMV
attended 10 ANC and community meetings where we spoke to residents about the five-
year strategic plan and REAL ID, helping them to better understand what documents
are needed to obtain a REAL ID driver license or identification card.
In FY18, DC DMV created instructional videos to help customers better understand our
processes and procedures. The videos are live on the agency’s YouTube channel.
Additionally, the agency’s FY18 Performance Accountability Report and FY19
Performance Plan are available on the City Administrator’s website.
14. How does the agency solicit feedback from customers? Please describe.
Response: DMV solicits customer feedback through customer surveys,
DMVgrade.dc.gov, Twitter, Facebook, ANC and community listservs, live web chats,
Town Hall Meetings, ANC and Community meetings, website “Ask the Director,”
dmv@dc.gov emails, and emails sent directly to staff.
Feedback is also received through direct DMV customer interactions/ correspondence,
311 service requests, media inquiries, the Mayor’s Office, and Councilmembers’ Offices.
What is the nature of comments received? Please describe.
Response: DC DMV receives feedback from customers who have questions about
obtaining a REAL ID driver license or identification card, how to register and title
a vehicle, and how to contest tickets. Additionally, customers thank staff for
providing them with a positive experience. They often post a tweet on Twitter and
share their interactions publicly on social media. Customers also comment on
experiences that did not meet their expectations.
How has the agency changed its practices as a result of such feedback?
Response: DC DMV makes changes to its website and internal customer service
policies based on feedback from its customers. We add information to the website
or rewrite information to make it easier for customers to understand the process
and know what documents they need to successfully complete their transactions.
We also include customer process issues in our weekly employee training as
reminder topics to ensure consistency in information. Additionally, we share
customer feedback with other agencies that answer questions from the public
pertaining to DC DMV.
24
15. What has the agency done to reduce agency energy use in FY 2018? Did the agency’s
energy use increase or decrease in FY 2018? Please identify how much energy use
increased or decreased in terms of kwH and therms, and what percentage
increase/decrease that is compared to FY 2017.
Response: The District’s Department of General Services (DGS) has responsibility for
all District-owned and leased facilities. Based on consultation with DGS, there were no
new actions taken in FY18 to further reduce energy use at DMV.
16. Please complete the following chart about the residency of new hires:
Number of Employees Hired in FY 2018 and FY 2019, to date
Position Type Total Number
Number who are District
Residents
Continuing
27
25
Term
1
1
Temporary
1
0
Contract
0
0
17. Please provide the agency’s FY 2018 Performance Accountability Report.
Response: See attached FY2018 DMV Performance Accountability Report.
B. BUDGET AND FINANCE
18. Please provide a chart showing the agency’s approved budget and actual spending,
by division, for FY 2018 and FY 2019, to date. In addition, please describe any variance
between fiscal year appropriations and actual expenditures for each program and
activity code.
Response: See tables below.
FY 2018 Budget vs. Actuals
Year End
Program
Budget
Actuals
Variance
Explanation
Agency Management
$ 11,101,993.96
$ 10,811,267.83
$ 290,726.13
Vacancy lapse
Agency Financial
Operations
658,783.43
709,922.62
(51,139.19)
Offset by Agency
Management
vacancy lapse
Adjudication
16,061,363.59
16,131,033.44
(69,669.85)
Offset by Agency
Management
vacancy lapse
25
FY 2018 Budget vs. Actuals
Year End
Program
Budget
Actuals
Variance
Explanation
Vehicle Services
9,470,710.47
8,236,033.57
1,234,676.90
Surplus Inspection
Station revenue
Driver Services
7,917,988.85
7,927,595.22
(9,606.37)
Offset by Agency
Management
vacancy lapse
Technology Services
347,128.46
349,333.04
(2,204.58)
Offset by Agency
Management
vacancy lapse
Total
$ 45,557,968.76
$ 44,165,185.72
$ 1,392,783.04
FY 2019 Budget vs. Actuals
Thru January End
Program
Budget
Actuals
Variance
Explanation
Agency Management
$ 11,436,803.79
$ 7,625,400.28
$ 3,811,403.51
Expenditures on
target
Agency Financial
Operations
692,289.04
246,422.26
445,866.78
Expenditures on
target
Adjudication
15,979,737.99
7,412,199.88
8,567,538.11
Expenditures on
target
Vehicle Services
9,473,115.54
4,554,381.90
4,918,733.64
Expenditures on
target
Driver Services
8,754,360.59
3,160,630.27
5,593,730.32
Expenditures on
target
Technology Services
324,543.38
111,009.19
213,534.19
Expenditures on
target
Total
$ 46,660,850.33
$ 23,110,043.78
$ 23,550,806.55
19. Please list any reprogrammings, in, out, or within, related to FY 2018 or FY 2019
funds. For each reprogramming, please list:
The reprogramming number;
The total amount of the reprogramming and the funding source (i.e., local, federal,
SPR);
The sending or receiving agency name, if applicable;
The original purposes for which the funds were dedicated;
The reprogrammed use of funds.
Response: See tables below.
26
FY 2018 Reprogramings
In,
Out,
Within
Original
Purpose
of Funds
Type of
funds
SOAR
Document
Number
Reprograming Purpose of Funds
Amount
Within
Personnel
Local
BJKIRP7
Reprograming was necessary so that
DMV could fund the new IRP contract
implementation costs
340,000.00
In
Personnel
Local
BJCOLAKV
From Office of Budget and Planning to
cover FY18 COLAs
524,231.00
Out
Personnel
Local
BJKAKV18
Office of Budget and Planning transfer
out
(524,231.00)
Within
Personnel
SPR
BJKVIRP6
Reprograming was necessary so that
DMV could fund the new IRP contract
implementation costs
140,000.00
Total
$ 480,000.00
FY 2019 Reprogrammings
In,
Out,
Within
Original
Purpose
of Funds
Type of
funds
SOAR
Document
Number
Reprograming Purpose of Funds
Amount
NONE
20. Please provide a complete accounting for all intra-District transfers received by or
transferred from the agency during FY 2018 and FY 2019, to date, including:
Buyer agency and Seller agency;
The program and activity codes and names in the sending and receiving agencies’
budgets;
Funding source (i.e. local, federal, SPR);
Description of MOU services;
Total MOU amount, including any modifications;
The date funds were transferred to the receiving agency.
Response: See tables below.
Department of Motor Vehicles
FY 2018 Intra-Districts
(Year End)
DMV as the
Seller
Buyer
Agency
Seller
Project
Nbr
Description of Service
Amount
Advanced
Amount
Billed
Amount
Returned
Net
Balance
27
MPD
TKTMPD
MPD Ticket Processing
$6,048,528.00
$6,048,528.00
$0.00
$0.00
DDOT
NHTSAG
NHTSA Traffic Convictions Data
$70,000.00
$61,218.82
$8,781.18
$0.00
DOES
PEPTEP
Project Empowerment
$5,001.00
$0.00
$5,001.00
$0.00
OSSE
OSSINS
OSSE Vehicle Inspections
$49,000.00
$29,400.00
$19,600.00
$0.00
Grand Total
$6,172,529.00
$6,139,146.82
$33,382.18
$0.00
DMV as the
Buyer
Seller
Agency
Appr
Fund
Description of Service
Amount
Advanced
Amount
Billed
Amount
Returned
Net
Balance
OFRM
0600
Electricity
$172,518.38
$172,518.38
$0.00
$0.00
OCTO
0100
City Wide IT Assessment
$2,443,780.85
$2,425,677.38
$87,119.47
-$69,016.00
OCTO
6258
$69,016.00
$0.00
$0.00
$69,016.00
$2,512,796.85
$2,425,677.38
$87,119.47
$0.00
OFRM
0600
Natural Gas
$5,069.62
$5,069.62
$0.00
$0.00
OFRM
0100
Phone
$26,000.00
$18,866.75
$7,133.25
$0.00
OFRM
6000
$346,049.86
$328,586.13
$17,463.73
$0.00
$372,049.86
$347,452.88
$24,596.98
$0.00
OCP
0100
Purchase Card
$173,880.51
$297,810.74
$35,500.77
-$159,431.00
OCP
6000
$19,091.00
$0.00
$0.00
$19,091.00
OCP
6258
$140,340.00
$0.00
$0.00
$140,340.00
$333,311.51
$297,810.74
$35,500.77
$0.00
OFT
6258
Armored Car Services
$24,000.00
$24,000.00
$0.00
$0.00
OFT
0100
Cashier Services
$8,470.00
$8,470.00
$0.00
$0.00
6258
$179,767.00
$179,767.00
$0.00
$0.00
$188,237.00
$188,237.00
$0.00
$0.00
DDOE 6000
Enhanced Motor Vehicle Inspection &
Maintenance Program Auditing Service
$376,256.00 $303,492.42 $72,763.58 $0.00
DDOE
6100
$20,816.00
$20,816.00
$0.00
$0.00
$397,072.00
$324,308.42
$72,763.58
$0.00
DGS
0100
Security
$500,000.00
$0.00
$0.00
$500,000.00
DGS
6258
$1,218,381.84
$1,711,032.09
$7,349.75
-$500,000.00
$1,718,381.84
$1,711,032.09
$7,349.75
$0.00
28
DPW
0100
Fleet
$29,082.78
$29,082.78
$0.00
$0.00
DCHR
0100
Suitability & Compliance Services
$4,275.00
$3,629.00
$646.00
$0.00
DPW
0600
Shared Services
$362,388.00
$362,388.00
$0.00
$0.00
OFRM
0600
Water
$28,622.32
$28,622.32
$0.00
$0.00
OCTO
0100
Microsoft Office 365
$44,802.00
$44,802.00
$0.00
$0.00
OTS
0100
Public Records Management
$27,557.40
$27,557.40
$0.00
$0.00
OFRM
6258
Sustainable Energy
$13,997.00
$13,374.10
$622.90
$0.00
OCTO
0100
Voter Registration
$200,000.00
$200,000.00
$0.00
$0.00
DGS
6258
Occupancy
$254,617.00
$254,617.00
$0.00
$0.00
Grand Total
$6,509,011.56
$6,280,412.11
$228,599.45
$0.00
Department of Motor Vehicles
FY 2019 Intra-Districts
(December)
DMV as the
Seller
Buyer
Agency
Seller
Project
Nbr
Description of Service
Amount
Advanced
Amount
Billed
Amount
Returned
Net
Balance
MPD
TKTMPD
MPD Ticket Processing
$0.00
$0.00
$0.00
$0.00
DOES
PEPTEP
Project Empowerment
$0.00
$0.00
$0.00
$0.00
OSSE
OSSINS
OSSE Vehicle Inspections
$0.00
$0.00
$0.00
$0.00
Grand Total
$0.00
$0.00
$0.00
$0.00
DMV as the
Buyer
Seller
Agency
Appr
Fund
Description of Service
Amount
Advanced
Amount
Billed
Amount
Returned
Net
Balance
OFRM
0600
Electricity
$169,224.00
$23,287.41
$0.00
$145,936.59
OCTO
0100
City Wide IT Assessment
$2,443,780.85
$470,516.33
$0.00
$1,973,264.52
29
OCTO
6258
$139,016.00
$0.00
$0.00
$139,016.00
$2,582,796.85
$470,516.33
$0.00
$2,112,280.52
OFRM
0600
Natural Gas
$48,818.00
$1,555.94
$0.00
$47,262.06
OFRM
0100
Phone
$4,000.00
$0.00
$0.00
$4,000.00
OFRM
6000
$354,061.06
$60,218.43
$0.00
$293,842.63
$358,061.06
$60,218.43
$0.00
$297,842.63
OCP
0100
Purchase Card
$175,000.00
$54,583.26
$0.00
$120,416.74
OCP
6000
$50,000.00
$0.00
$0.00
$50,000.00
OCP
6258
$40,000.00
$0.00
$0.00
$40,000.00
$265,000.00
$54,583.26
$0.00
$210,416.74
OFT
0100
Armored Car Services
$0.00
$0.00
$0.00
$0.00
OFT
0100
Cashier Services
$0.00
$0.00
$0.00
$0.00
DDOE 6000
Enhanced Motor Vehicle Inspection &
Maintenance Program Auditing Service
$0.00 $0.00 $0.00 $0.00
DDOE
6100
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
DGS
6258
Security
$1,814,887.00
$74,278.07
$0.00
$1,740,608.93
DPW
0100
Fleet
$25,159.57
$4,157.50
$0.00
$21,002.07
DCHR
0100
Suitability & Compliance Services
$0.00
$0.00
$0.00
$0.00
DPW
0100
Shared Services
$0.00
$0.00
$0.00
$0.00
OFRM
0600
Water
$35,924.00
$6,315.60
$0.00
$29,608.40
OFRM
6258
Sustainable Energy
$3,681.47
$3,681.47
$0.00
$0.00
DGS
6258
Occupancy
$947,185.00
$112,484.08
$0.00
$834,700.92
Grand Total
$6,495,538.95
$1,055,880.09
$0.00
$5,439,658.86
21. Please provide a list of all MOUs in place during FY 2018 and FY 2019, to date, that are
not listed in response to the question above.
Response: All MOUs reflected in question #20.
22. Please identify any special purpose revenue accounts maintained by, used by, or
available for use by your agency during FY 2018 and FY 2019, to date. For each account,
please list the following:
30
The revenue source name and code;
The source of funding;
A description of the program that generates the funds;
The amount of funds generated by each source or program in FY 2018 and FY
2019, to date;
Expenditures of funds, including the purpose of each expenditure, for FY 2018
and FY 2019, to date.
Response: See tables below.
FY 2018
Code
Title
Source of Funding
(Who Pays?)
Description
Collections
Expend.
Description
6000
International
Registration
Plan
Owners of vehicles
weighing over 26K
lbs. Fee is collected
by states and
provinces.
This program funds
the International
Registration Plan,
which allows owners
and operators of
apportioned vehicles
to comply with the
laws of all
jurisdictions in which
they operate. Once
IRP needs are met,
the fund can be used
to offset other DMV
costs.
2,955,840.90
2,732,952.24
PS Costs:
197,470; Supplies:
43,684.80; Fixed Cost:
534,725.11; Other
Services and Charges:
591,775.32; Contractual
Services: 1,365,297.01
6258
Motor
Vehicle
Inspection
Fund
Individuals having
their vehicle
inspected.
Registered vehicles are
inspected bi-annually
for vehicle safety
(excluding passenger
vehicles) and
emissions standards.
6,396,150.00
5,359,472.96
PS Costs:
2,381,479.08; Supplies:
23,829.32; Fixed Costs:
1,479,023.19; Other
Services and Charges:
646,272.33; Contractual
Services: 623,344.48;
Equipment: 205,524.56
6100
Out-of-State
Vehicle
Registration
Non-resident taxi
driver vehicle
registrants
A non-resident taxi
driver exempted from
residency requirement
to register a vehicle
within the District of
Columbia under
section 2(c)(5)(B) shall
be charged an
additional fee of $100.
125,860.00
30,289.50
Contractual Services:
30,289.50
FY 2019 – As of January 31, 2019
Code
Title
Source of Funding
(Who Pays?)
Description
Collections
Expend.
Description
6000
International
Registration
Plan
Owners of vehicles
weighing over 26K
lbs. Fee is collected
by states and
provinces.
This program funds
the International
Registration Plan,
which allows owners
and operators of
apportioned vehicles
to comply with the
778,671.27
1,523,650.68
PS Costs:
53,388.94; Supplies:
35,000.00; Fixed
Cost: 153,806.48;
Other Services and
Charges: 687,783.26;
31
Code
Title
Source of Funding
(Who Pays?)
Description
Collections
Expend.
Description
laws of all
jurisdictions in which
they operate. Once
IRP needs are met,
the fund can be used
to offset other DMV
costs.
Contractual Services:
593,672.00
6258
Motor
Vehicle
Inspection
Fund
Individuals having
their vehicle
inspected.
Registered vehicles are
inspected bi-annually
for vehicle safety
(excluding passenger
vehicles) and
emissions standards.
1,856,210
2,460,551.77
PS Costs:
642,486.47; Supplies:
100,286.65; Fixed
Costs: 87,304.41;
Other Services and
Charges:
1,312,294.44;
Contractual Services:
285,411.00;
Equipment:
32,768.80
6100
Out-of-State
Vehicle
Registration
Non-resident taxi
driver vehicle
registrants
A non-resident taxi
driver exempted from
residency requirement
to register a vehicle
within the District of
Columbia under
section 2(c)(5)(B) shall
be charged an
additional fee of $100.
26,100
0
23. Please provide a list of all projects for which your agency currently has capital funds
available. Please include the following:
A description of each project, including any projects to replace aging
infrastructure (e.g., water mains and pipes);
The amount of capital funds available for each project;
A status report on each project, including a timeframe for completion;
Planned remaining spending on the project.
Response: See table below.
KV0-DEPARTMENT OF MOTOR VEHICLES
Capital Projects Activity (As of Feb 05, 2019)
Project
No
Project
Title
Project
Description
Approp
Fund
Agcy
Fund
Budget
FY 2018
Comm
FY
2019
Comm
Available
Budget
Project Status
Planned Remaining
Spending
MVS16C
DESTINY
REPLACE-
MENT
PROJECT
The District of
Columbia,
Department of
Motor Vehicles
(DMV) has a
requirement for
a modernized,
state-of-the art
licensing and
registration
system. DMV
0300
0300
2,000,000
0
0
2,000,000
Due to delays in the
project, OCA
moved $4M of the
original $6M for
School Small Caps
reprogramming.
DMV is in the
process of re-
scoping the project,
which will be
developed in-house
The project rescope
will focus on making
the current licensing/
registration system
web-based so DMV
personnel can make
changes to the data-
base without the
need to wait for the
programmers to make
the change.
32
KV0-DEPARTMENT OF MOTOR VEHICLES
Capital Projects Activity (As of Feb 05, 2019)
Project
No
Project
Title
Project
Description
Approp
Fund
Agcy
Fund
Budget
FY 2018
Comm
FY
2019
Comm
Available
Budget
Project Status
Planned Remaining
Spending
seeks to acquire
contract
services for the
development,
customization,
and systems
integration
through the
issuance of a
Request for
Proposal (RFP)
for new
application
software for the
web-based
motor vehicle’s
system.
by OCTO
programmers.
Additionally, the
programmers have
indicated they need
to stabilize the
system platform with
the latest technology.
TPS01C
TICKET
PROCESS-
ING
SYSTEM
The DMV
proposes to
replace the
existing
contractor
hosted ticket
processing
system with a
new state of the
art technology
solution
0300
0300
5,500,000
5,500,000
0
0
Although a Request
for Proposal is
currently out to bid,
with a February 15,
2019 closing date,
due to the amount
of vendor questions
received, OCP,
OCTO and DMV
have decided to
bring in a technical
writer to develop a
Request for
Information (RFI).
The RFI will allow
vendors to submit a
streamlined
proposal based on
best practices and
new ways of
addressing the
adjudication and
ticket processing
functionality.
Approximately $100k
will be used to hire a
technical writer to
create a RFI to allow
vendors to formulate
a better proposal.
The remaining funds
will then be available
for system
development,
integration and
implementation.
TOTALS
7,500,000
5,500,000
0
2,000,000
24. Please provide a complete accounting of all federal grants received for FY 2018 and FY
2019, to date, including the amount, the purpose for which the funds were granted,
whether those purposes were achieved and, for FY 2018, the amount of any unspent
funds that did not carry over.
Response: None.
33
25. Please list each contract, procurement, lease, and grant (“contract”) awarded, entered
into, extended and option years exercised, by your agency during FY 2018 and FY 2019,
to date. For each contract, please provide the following information, where applicable:
The name of the contracting party;
The nature of the contract, including the end product or service;
The dollar amount of the contract, including budgeted amount and actually spent;
The term of the contract;
Whether the contract was competitively bid or not;
The name of the agency’s contract monitor and the results of any monitoring
activity;
Funding source;
Whether the contract is available to the public online.
Response: See attached DMV FY2018/2019 Major Contracts.
26. Please provide the details of any surplus in the agency’s budget for FY 2018, including:
Total amount of the surplus;
All projects and/or initiatives that contributed to the surplus.
Response: Refer to response to question #18.
C. LAWS, AUDITS, AND STUDIES
27. Please identify any legislative requirements that the agency lacks sufficient
resources to properly implement.
Response: None.
28. Please identify any statutory or regulatory impediments to your agency’s operations or
mission.
Response: None.
29. Please list all regulations for which the agency is responsible for oversight or
implementation. Where available, please list by chapter and subject heading, including
the date of the most recent revision.
Response: DCMR Title 18, Vehicles and Traffic, as indicated in table below. The
information does not include any amendments that DDOT may have promulgated.
Chapter
#
Chapter Title
Amendment
Date
1
ISSUANCE OF DRIVER LICENSES
11/24/2017
3
CANCELLATION, SUSPENSION, OR REVOCATION
OF LICENSES
11/25/2016
34
Chapter
#
Chapter Title
Amendment
Date
4
MOTOR VEHICLE TITLE AND REGISTRATION
12/7/2018
5
MOTOR VEHICLE DEALERS
8/22/2008
6
INSPECTION OF MOTOR VEHICLES
08/11/2017
7
MOTOR VEHICLE EQUIPMENT
08/11/2017
8
SAFETY RESPONSIBILITY
6/18/2010
9
DRIVING INSTRUCTORS AND DRIVING SCHOOLS
2/2/2007
10
PROCEDURES FOR ADMINSTRATIVE HEARINGS
11/30/2018
11
MOTOR VEHICLE OFFENSES AND PENALTIES
12/9/2011
13
COMMERCIAL DRIVER LICENSES AND
COMMERCIAL LEARNER PERMITS
10/16/2015
22
MOVING VIOLATIONS (In conjunction with DDOT)
08/11/2017
26
CIVIL FINES FOR MOVING AND NON-MOVING
INFRACTIONS (jointly with DDOT)
10/18/2013
27
SPECIAL PARKING PRIVILEGES FOR PERSONS
WITH DISABILITIES (jointly with DDOT)
8/21/2009
30
ADJUDICATION AND ENFORCEMENT
11/30/2018
99
DEFINITIONS
08/11/2017
30. Please explain the impact on your agency of any federal legislation or regulations
adopted during FY 2018 that significantly affect agency operations or resources.
Response: None.
31. Please provide a list of all MOUs in place during FY 2018.
Response: See response to question #20.
32. Please provide a list of all studies, research papers, and analyses (“studies”) the agency
requested, prepared, or contracted for during FY 2018. Please state the status and
purpose of each study.
Response: See table below.
35
DC DMV Studies, Research Papers and Analyses
Fiscal Year
Agency
Description
Status
FY18
DMV
Administrative
Services
Language line
usage analyses to
examine employee
compliance with
language access
policy
Ongoing
Analyses placed on hold due
to management analyst
vacancy
FY18
DMV
Administrative
Services
Social Media
analyses to
determine usage
trends among
customers
Ongoing
Analyses placed on hold due
to public information officer
vacancy
FY18
DMV
Administrative
Services
Correspondence
analyses to assess
Correspondence
Unit’s customer
response times
Ongoing
Analyses placed on hold due
to public information officer
vacancy
FY18
DMV
Director’s
Office
Analyses of
whether
Adjudication
Services should
remain a function
of DMV
Ongoing
Analyses should be complete
by April 30, 2019
FY18
DMV
Director’s
Office
Analyses of use of
remediation and
deferred
disposition
program
Ongoing
Analyses should be complete
by July 31, 2019
33. Please list and describe any ongoing investigations, audits, or reports on your agency
or any employee of your agency, or any investigations, studies, audits, or reports on your
agency or any employee of your agency that were completed during FY 2018 and FY
2019, to date.
Response: See table below.
DC DMV Investigations, Studies, Audits & Reports
Fiscal Year
Agency
Description
Status
FY18
DMV
Service
Integrity
Fraud with DC
dealers
Completed
Dealer license was revoked
FY18
DMV Driver
Services
Audit Third-Party
Road Test
Examiners to ensure
program compliance
Completed
All Third-Party Road Test
Examiners were audited at
their business location as per
program requirements and
agreement
36
34. Please identify all recommendations identified by the Office of the Inspector General,
D.C. Auditor, or other federal or local oversight entities during the previous 3 years.
Please provide an update on what actions have been taken to address these
recommendations. If the recommendation has not been implemented, please explain
why.
Response: See table below.
DC DMV Recommendations
Fiscal Year
Agency Description Status
FY18
DC Auditor
Out of State
Registration Fund
Completed
DMV has complied with the
two DMV-related
recommendations to provide
DFHV with quarterly
reconciliations of revenue
collected in the fund and to
send revenue directly to
DFHV’s Consumer Service
Fund to eliminate the need
for a MOU.
35. Please list any reporting requirements required by Council legislation and whether the
agency has met these requirements.
Response: See below information.
(1) DC Official Code § 50-1002: Annual report regarding traffic violation convictions
for previous year received by the District and sent by the District from other
jurisdictions as well as the number of suspensions and revocations is due every June
30
th
. DMV has met the requirement.
(2) DC Official Code § 50-2301.08: Annual report on parking and traffic enforcement
for previous year including information concerning hearing examiners, the number of
infractions issued; the number of answers filed for moving, parking, standing, stopping
and pedestrian violations; the number of NOIs for which sanctions were imposed;
number of NOIs issued to lessors; the number of appeals filed with TABB; the number of
appeals filed with Superior Court; the number of appeals filed with District Court of
Appeals; the number of vehicles towed and booted; the total revenues generated; and the
number of requests for reconsideration. DMV has met the requirement.
(3) DC Official Code § 50-2301.11: Study of parking infraction adjudication and
whether adjudication should be transferred. Due to stalled agency discussions, DMV is
scheduled to meet this requirement by April 30, 2019.
37
(4) DC Official Code § 50-2302.01: Report and recommendations to be made as to
whether District should implement remediation and deferred disposition program. Due
to staffing issues, DMV is scheduled to meet this requirement by July 31, 2019.
(5) DC Official Code § 50–1951.03: Publication of moving infraction data. Shall only
apply on inclusion of fiscal effect in an approved budget and financial plan. DMV has
partially met this requirement and continues to work with OCTO to provide data to the
open data portal.
(6) FY17 BSA of 2016 (A21-488): Submit a written report to the Council evaluating
the Inspection Station self-service kiosk pilot program's operations. Due to the kiosk not
being implemented yet, DMV is scheduled to meet this requirement by December 31,
2019.
36. Please list all pending lawsuits that name the agency as a party, and provide the case
name, court where claim was filed, case docket number, and a brief description of the case.
Response: See list below for an update on past cases. No new cases were filed in FY18-
19. Note all cases are processed by the District’s Office of the Attorney General.
• Raoul Hughes, DC Superior Court Case Number 2017 CA 000495 B: The complaint
is for Negligence based on FOIA responses that plaintiff found inadequate. The
District has until 2/28/19 to file renewed Motion for Summary Judgment.
• Parviz Karim-Panahl, DC Superior Court Case Number 2017 CA 007093 B: The
complaint claims the defendants are guilty of “Racketeering Influenced & Corrupt
Organization; for years by Scams issuing Parking Citations; Taking Bribes from and
Extorting public, and/or Tracing Plaintiff for his Opposition to Corruption, with
Abuse and Retaliation against Elderly-Senior Plaintiff Confiscation of Means of
Livelihood…Fraudulent Claim of Sanctuary-City while actually Collaborating” and
Request for injunctive Relief. The portion of the complaint against DMV appears to
relate to parking tickets and failure to convert an out-of-state driver license. The
matter was dismissed by the Court without prejudice on 3/2/18.
• Mohamed Medhi Zorgani and Soukaina Laasirl v. DC, US District Court case
number 17-cv-02360-EGS: The complaint alleges plaintiff Zorgani was improperly
arrested after DMV records incorrectly reflected his driver license was suspended for
failure to pay a moving violation. Plaintiff Laasari is claiming severe emotional
distress. The parties are awaiting ruling on the District’s motion to dismiss the case.
37. Please list all settlements entered into by the agency or by the District on behalf of the
agency in FY18 or FY19, to date, including any covered by D.C. Code § 2-402(a)(3), and
provide the parties’ names, the amount of the settlement, and if related to litigation, the
case name and a brief description of the case. If unrelated to litigation, please describe
the underlying issue or reason for the settlement (e.g. administrative complaint, etc.).
38
Response: See list below.
FY18
• DMV agreed to pay $1,500 to complainant to resolve a discrimination complaint
which was mediated by the DC Office of Human Rights.
FY19
• None.
38. Please list any administrative complaints or grievances that the agency received in
FY 2018 and FY 2019, to date, broken down by source. Please describe the process
utilized to respond to any complaints and grievances received and any changes to agency
policies or procedures that have resulted from complaints or grievances received. For
any complaints or grievances that were resolved in FY 2018 or FY 2019, to date, describe
the resolution.
Response: See list below.
UNION GRIEVANCES
• A grievance was filed by AFGE Local 1975 on behalf of several hearing examiners
pertaining to overtime issues. The process used was pursuant to the Collective
Bargaining Agreement. Arbitration took place on February 26, 2018. The arbitrator
ruled in favor of the Union on the merits and denied attorney’s fees to the Union. Both
parties appealed to the Public Employment Relations Board (PERB) which recently
ruled in favor of the Union on the merits.
• A grievance was filed by AFGE Local 1975 on behalf of hearing examiners pertaining
to the process of how they are assigned hearings. The parties are awaiting a date for
Impact & Effect bargaining.
OFFICE OF HUMAN RIGHTS (OHR)
As it relates to the Language Access Act, DMV continues to provide employee training in
new hire orientation and once a month during Wednesday training sessions. Additionally,
all DMV employees are receiving cultural competency training during February-March
2019.
• Manuel Antonio Perdomo Balves filed a discrimination complaint based on language
access. DMV denied the allegations, and the case is pending.
• Wendy Aly Escobar filed a discrimination complaint based on language access. DMV
denied the allegations, and the case is pending.
• Oscar Noe Cruz filed a discrimination complaint based on language access. DMV
denied the allegations, and the case is pending.
39
• Fernando Rodriguez Ibarra filed a discrimination complaint based on language access.
DMV denied the allegations, and the case is pending.
• Paloma Moreno Bello filed a discrimination complaint based on language access. DMV
denied the allegations, and the case is pending.
• Sandra Rodriguez filed discrimination and language access complaints. DMV denied
the allegations, and the case is pending.
• Complainant filed discrimination and language access complaints. DMV denied the
allegations. Complainant amended the language access complaint, and upon further
review of it records, while acknowledging that DMV could refute the allegations, DMV
did point out complainant obtained the credential complainant was seeking. As part
of a settlement, DMV agreed to pay $1,500.
• A DMV employee, Rosa Jenkins, filed a Charge of Discrimination with the Office of
Human Rights claiming failure to accommodate due to Terms and Conditions (age,
sex, disability) and retaliation (discipline). DMV denied the allegations. A mediation
was held which did not resolve the matter. The case is still pending
EQUAL EMPLOYMENT OPPORTUNITY COMMISSION (EEOC)
• A former DMV employee, Rosa Jenkins, filed a Charge of Discrimination with the
EEOC regarding retaliation (i.e., termination from position). DMV denied the
allegations, and the case is pending.
D. PROGRAM-SPECIFIC QUESTIONS
39. Please provide the most up-to-date DMV Adjudication Caseload Statistics chart,
including statistics from FY 2017, FY 2018, and FY 2019 (as of January 1, 2019 or later).
Please distinguish moving violations issued by a law enforcement officer from those
issued by a photo enforcement camera.
Response: See table below.
2018 DMV Adjudication Caseload Statistics
FY 2017
FY 2018
FY 2019
(thru 1/31/19)
Parking Citations
Number of Citations Processed
1,387,006
1,417,001
421,475
Number of Requests for Adjudication Filed
142,724
160,625
48,988
Number of Cases Pending as of October 1
65,226
75,371
79,806
Number of Final Orders Issued
131,216
153,403
83,300
Number of Final Orders that Dismissed
51,414
54,928
29,766
Number of Final Orders that Affirmed
73,096
91,023
49,666
40
2018 DMV Adjudication Caseload Statistics
FY 2017
FY 2018
FY 2019
(thru 1/31/19)
Moving Citations (issued by law enforcement)
Number of Citations Processed
71,294
75,074
28,238
Number of Requests for Adjudication Filed
20,087
27,150
9,982
Number of Cases Pending as of October 1
2,865
3,861
3,013
Number of Final Orders Issued
12,495
24,177
6,157
Number of Final Orders that Dismissed
5,726
12,682
2,915
Number of Final Orders that Affirmed
6,505
11,185
3,117
Photo Citations (issued by photo enforcement
cameras)
Number of Citations Processed
1,229,239
1,227,525
452,168
Number of Requests for Adjudication Filed
91,263
91,286
29,560
Number of Cases Pending as of October 1
33,925
14,515
6,532
Number of Final Orders Issued
99,118
126,036
13,189
Number of Final Orders that Dismissed
27,349
32,815
3,130
Number of Final Orders that Affirmed
71,122
92,480
9,905
Other Cases (Suspension / Revocation / Denial
of Licenses, Denial of Motions to Vacate, and
Other Matters)
Number of Requests for Adjudication Filed
1,063
1,009
288
Number of Final Orders Issued
1063
1009
288
Number of Final Orders that Dismissed
(Approved for Reinstatement)
457
431
116
Number of Final Orders that Affirmed
(Revoked/Suspended by Examiner)
126
120
21
General
Mean Length of Time Required to Close a Case
(Filing to Final Order)
202 days
175 days
135 days
Number of Hearing Examiners
19
22
22
Mean Caseload per Hearing Examiner
9,199
12,233
3,250
Traffic Adjudication Appeals Board
Number of Cases Pending as of October 1
37
6
59
Number of Final Orders Appealed
528
811
214
Number of Decisions Issued
580
711
198
Mean Length of Time Required to Close a Case
60 days
60 days
60 days
Number of Board Meetings
Biweekly
Biweekly
Biweekly
*Collections
Number of Citations Processed
2,687,525
2,719,600
901,881
41
2018 DMV Adjudication Caseload Statistics
FY 2017
FY 2018
FY 2019
(thru 1/31/19)
Value of Citations Processed
$306,712,186 $324,531,271 $99,758,342
Number of Citations Paid
1,908,165 1,707,778 453,201
Number of Citations Paid to DMV pre-collections
1,687,802 1,707,778 453,201
Value of Citations Paid to DMV pre-collections
$158,636,893 $156,072,848 $41,068,367
Number of Citations Paid to Outside Collectors
(This is an OCFO function; data provided by
OCFO vendor)
220,363 219,703 61,865
Value of Citations Paid to Outside Collectors
(This is an OCFO function; data provided by
OCFO vendor)
Not Available
35,174,148
9,548,968
Number of Unpaid Citations
806,234
871,453
418,292
Value of Unpaid Citations
$133,169,945
$139,281,885
$56,800,374
Value of Unpaid Citations Owed by District
Residents
$26,227,036
$28,615,543
$13,145,001
Value of Unpaid Citations Owed by Maryland
Residents
$59,378,082
$59,662,386
$23,187,503
Value of Unpaid Citations Owed by Virginia
Residents
$27,338,742
$31,512,322
$12,916,222
Value of Unpaid Citations Owed by Residents
of Other Jurisdictions
$20,226,085
$19,491,634
$7,551,648
*NOTE: Revenue is not certified by OCFO, but is out of DMV's ticket processing database
**NOTE: Numbers impacted by system error resulting in 72K tickets being added to Queues in June 2017.
40. Please provide the three most common reasons that led to dismissal of a parking,
moving, or automated traffic enforcement ticket in FY 2017, FY 2018, and FY 2019, to
date (i.e. officer failed to appear at hearing, etc.).
Response: See table below.
Dismissal
Reason
FY17
FY18
FY19
(thru
1/31/19)
Dismissed on
merits- legal
defense to ticket
provided
43,526
49,115
16,653
Ticket dismissed
based on 15-year
discharge policy
379,121
355,040
111,964
Ticket submitted
late for processing
51,476
20,281
5,076
42
41. Please provide the five most common legal defenses leading to dismissal on the merits of
a parking, moving, or automated traffic enforcement ticket in FY 2017, FY 2018, and FY
2019, to date.
Response: See table below.
Dismissal
Reason
FY17
FY18
FY19 (thru
1/31/19)
Multiple
Vehicles*
11,233
12,585
1,294
Park Mobile
Receipt
5,409
7,253
5,742
ROSA
Exemption
5,466
3,767
1,123
Officer Absent
2,923
3,184
1,000
Poor Image *
4,384
6,903
739
*Relates to photo enforcement tickets
42. Please describe how residents issued parking tickets receive notice.
Response: If a parking ticket is not answered by payment or by contesting the ticket,
on day 31 (from the ticket issuance date), a notice of unsatisfied ticket is sent to the
vehicle registered owner. The notice is mailed to the address of record with the DMV
where the vehicle is registered. The notice informs the resident that the ticket remains
unanswered, the ticket fine has doubled and warns of a pending default if the ticket
remains unanswered by day 60.
What percentage of parking tickets are not responded to before day 30 and again
by day 60?
Response: See table below.
No response by day 31
No response by Day 61
FY17
46%
16%
FY18
47%
16%
FY19 (thru 1/31/2019)
44%
13%
Does DMV have a process for handling cases in which the resident claims he
never received notice of the parking ticket?
Response: Yes, depending on when the resident (or non-resident) present their
claim, there are processes in place to follow. As indicated above, on day 31, a
notice of unsatisfied ticket is mailed to the vehicle owner to ensure the owner
received the parking ticket on the vehicle. If the ticket has not aged to 61 days,
43
the individual can request a copy of the ticket and may still adjudicate the ticket
following the normal adjudication process. If the ticket issue date is between 61
and 120 days, a Motion to Vacate must be submitted explaining the delay in
responding and providing a defense to the ticket. If the ticket is older than 120
days, generally there are no options remaining, and the ticket must be paid.
There are limited exceptions which extend the adjudication process to 1-year.
For example, a claim that the ticket was issued during a period that the vehicle or
vehicle tags were stolen.
Has DMV considered amending its rules to implement a more efficient process to
ensure residents receive notice of parking tickets?
Response: No, DMV believes the current process is more than adequate for
customers to be aware of receiving parking tickets. In addition to the parking
ticket being physically placed on the vehicle and the 31-day mailed notice of
unsatisfied parking ticket, in June 2010, DMV implemented the Ticket Alert
Service (TAS) to ensure residents (and non-residents) receive notification of
parking tickets. Using TAS, individuals can sign up to receive near real-time
notification of ticket-related activity on up to four vehicles and a single driver
license. TAS sends the customer alerts when tickets are issued, reminder emails
or text messages about ticket deadlines and/or penalties and notification when a
vehicle is subject to booting. The customer can sign up for the Ticket Alert
Service by visiting DMV’s website.
43. Please describe all actions that the DMV takes to secure personal data collected
pursuant to the Real ID Act of 2005.
Response: The REAL ID Act of 2005, which DC DMV implemented on May 1, 2014,
requires the agency to either scan or keep physical copies of proof of identity, proof of
SSN and proof of residency documents which are presented by residents to obtain a
REAL ID credential. The scanned images reside in the District's Office of the Chief
Technology Officer’s Data Center, and it has restricted entry points to the DMV system.
There are additional software access controls that are built into the system such as
controlled login with profile-based access. Security protocol includes video monitoring
system, security guards and secure cards/badges. The DC Data Center does routine
security checks every 6 months. Disaster Recovery drills are performed once a year. The
scanned documents are only available to DMV employees with specific profile rights,
which are managers and supervisors. The scanned documents are also not shared with
any other agency. The scanned documents are also encrypted when stored. In terms of
auditing, the DMV’s Service Integrity Office provides internal audit and investigative
activities to ensure Departmental policies, procedures and practices are designed and
carried out without abuse, fraud or corruption. The office has established audit controls
and performs routine reviews of internal control systems for compliance.
44. Please provide an update on the implementation of the Real ID Act of 2005.
44
Response: On May 1, 2014, DC DMV implemented the REAL ID Act which establishes
minimum standards for the production and issuance of driver licenses and identification
cards. The Act also prohibits federal agencies from accepting for official uses driver
licenses and identification cards from jurisdictions unless DHS determines the
jurisdiction meets the standards. Currently, official uses are defined as accessing federal
facilities, entering nuclear power plants, and boarding federally regulated commercial
aircrafts. The deadline for DC DMV to ensure all residents possess a REAL ID
compliant credential (denoted by a black star in the upper right-hand corner) is October
1, 2020.
As of January 31, 2019, 68 percent of all eligible credentials are REAL ID. Therefore,
we estimate that by October 1, 2020, 85 percent will be REAL ID. To ensure everyone,
who does not have a passport, has an opportunity to obtain a REAL ID compliant
credential, we plan to offer special hours beginning January 1, 2020 to absorb the
additional volume.
45. How does the DMV process tickets issued by District agencies? What is the average
length of time for such information to be uploaded into the DMV’s ticket processing
system?
Response: For DPW, DDOT, and MPD, most of their parking tickets are issued using
handheld ticket devices. Title 18 requires handheld tickets to be submitted within one
(1) business day of issuance. Parking control aides or law enforcement officers who
issue parking tickets, ‘dock’ the handheld device at the end of their tour of duty for
electronic upload (near real time) to the ticket database. Citations issued using a hard
copy (handwritten) must be submitted to DMV within fifteen (15) days, in accordance
with Title 18, for upload to the ticket database. DMV’s vendor then keys the ticket
information to the ticket database within three (3) business days.
46. How does the DMV process tickets issued by WMATA and federal law enforcement
agencies? What is the average length of time for such information to be uploaded into
the DMV’s ticket processing system?
Response: Parking tickets and moving violations issued by WMATA and federal law
enforcement agencies (about 28 agencies) are typically handwritten tickets required
under Title 18 to be submitted to DMV within fifteen (15) days of issuance. When
received, DMV’s vendor manually enters the ticket information to the ticket database
within three (3) business day.
47. Please provide the following information about each panel of the Traffic Adjudication
Appeals Board (TAAB):
The name, panel number, and whether the member is an OAG employee, DMV
employee, or citizen member.
Response: See table below.
45
Panel #
DMV Employee
Member
Citizen Member
Attorney
Member
Board 1
Asia Carpenter
Nadine Robinson
Wyndell Banks
Any current vacancies on a panel (and when the Department anticipates filling
such vacancies)
Response: There are no current vacancies on the panel.
48. Please provide the number of adjudications processed in FY 2017, FY 2018, and FY 2019
to date, broken down by category (in-person, online, and mail).
Response: See table below.
Source
FY17
FY18
FY19 thru
1/31/19
In-person
58,664
59,219
20,031
Mail
63,328
80,682
29,958
Online
120,837
163,715
52,657
49. Have DMV offices been able to accommodate non-English speakers in person and online?
Response: For in-person visits, DMV uses the city-wide language line for translation
services, including during road tests and ticket hearings. Using the Office of Human
Rights guidance, we also have translated critical information for our website, including
vital forms.
50. Please provide the average time from a request for adjudication to a hearing examiner
order in FY 2017, FY 2018, and FY 2019, to date.
Response: The average length of time required to close a case from filing to final order
was 202 days in FY17, 175 days in FY18, and 135 days in FY19 as of 1/31/19.
51. Please provide the number of requests for reconsideration upon a finding of liability in
FY 2017, FY 2018, and FY 2019 to date; and, upon reconsideration, the breakdown
between decisions upheld and those dismissed.
Response: See table below.
Reconsideration
Results
FY17
FY18
FY19 thru 1/31/19
Reconsider Received
7,194
11,729
3,728
Reconsider - Upheld
5,371
9,436
2,766
46
Reconsideration
Results
FY17
FY18
FY19 thru 1/31/19
Reconsider -
Dismissed
1,823
2,293
962
Numbers include cases received in FY18 and decided in FY19
52. Please provide the average time from an appeal of a hearing examiner’s order to final
disposition by a panel of the Traffic Adjudication Appeals Board in FY 2017, FY 2018,
and FY 2019, to date.
Response: The average time from appeal of a hearing examiner’s decision to issuance
of a final order by an Appeals Board was 60 days in FY17, 60 days in FY18 and 60 days
in FY19 as of 1/31/19.
Please describe the agency’s efforts to reduce this timeframe.
Response: DMV’s performance goal is to respond to appeals within 90 days of
receipt. DMV has exceeded this goal by maintaining a response time of no more
than 60 days for the past two years.
53. How many vehicles were titled/registered in the District in FY 2017, FY 2018, and FY
2019, to date?
Response: See table below.
Vehicles Titled/Registered
Fiscal Year
Vehicles
Titled/Registered
FY17
81,465
FY18
79,991
FY19 (as of 12/31/18)
19,854
Please list the number of tags, by type, that were issued to vehicle owners in FY
2018.
Response: See table below.
FY 2018 Tag Type
Total
ALPHA KAPPA ALPHA TAGS
7
ALPHA PHI ALPHA FRATERNITY TAGS
2
ANACOSTIA RIVER COMMEMORATIVE
TAGS
640
BUS TAGS
881
47
FY 2018 Tag Type
Total
CHILDREN FIRST FOUNDATION
1
CLERGY TAGS
2
COMMERCIAL TAGS
597
DC GOVT TAGS
747
DC LODGE TAGS
11
DC WOMEN VETERANS SPECIALTY TAG
8
DEALER TAGS
390
DELTA SIGMA THETA TAGS
1
DISABILITY MOTORCYCLE TAGS
2
DISABILITY TAGS
366
DISABLED AMERICAN VETERAN TAGS
23
DISABLED VETERAN TAGS
6
DOCTOR TAGS
1
FIRE FIGHTER TAGS
19
FLORIDA A & M UNIVERSITY
1
HISTORICAL TAGS
170
HOWARD UNIVERSITY
2
KAPPA ALPHA PSI FRATERNITY
3
LIMOUSINE TAGS
29
LOW TAGS
97
MASONIC FOUNDATION OF WASHINGTON
DC
1
MISSISSIPPI STATE UNIVERSITY
2
MOREHOUSE COLLEGE ALUMNI
1
MOTORCYCLE TAGS
983
MOTORCYCLE TEMPORARY TAGS
15
MOTOR DRIVEN CYCLE TAGS
144
NATIONAL ASSOCIATION OF BLACK
SCUBA DIVERS
3
OFFICE OF VETERANS AFFAIRS TAGS
53
OMEGA PSI PHI TAGS
3
PERSONALIZED TAGS
631
PLEASURE TAGS
61,633
PORSCHE CLUB OF AMERICA
1
48
FY 2018 Tag Type
Total
RENTAL TAGS
1,873
TAXI TAGS
281
TEMPORARY TAGS
4,973
TRAILER TAGS
209
UNIVERSITY OF MICHIGAN
2
WASHINGTON NATIONALS
272
WWW TAGS
200
Please provide the total number of hybrid, electric, and alternative fuel vehicles
that are currently registered in the District, and the number that were newly
registered in FY 2017, FY 2018, and FY 2019, to date. Of these, please indicate
how many belong to the District government.
Response: See tables below.
Vehicles Newly Registered
Fuel Type
FY17
FY17
DC
Gov’t
FY18
FY18 DC
Gov’t
FY19
(as of
12/31/18)
FY19
(as of
12/31/18)
DC Gov’t
Electric
296
1
376
16
185
4
Flex
4,089
184
3,932
358
763
23
Hybrid
2,802
6
2784
52
730
6
Vehicles Currently Registered
Fuel Type
FY19
(as of 12/31/2018)
FY19 (as of 12/31/18)
DC Gov’t
Electric
1086
15
Flex
16,313
1,561
Hybrid
14,009
231
54. Please provide the number of active “H” tags and “L” tags in FY 2017, FY 2018, and FY
2019, to date.
Response: See table below.
Tag Type
FY17
FY18
FY19(as of
12/31/2018)
H Tags Active
6,121
5,434
5,232
L Tags Active
240
200
200
49
55. Please provide the number of “H” tags and “L” tags issued (excluding renewals) in FY
2017, FY 2018, and FY 2019, to date.
Response: See table below.
Tag Type
FY17
FY18
FY19 (as of
12/31/2018)
H Tags Issued
221
281
124
L Tags Issued
33
29
7
56. Does DMV have any role in booting and towing of vehicles, or processing those that
have been booted and/or towed? If so, please explain.
Response: DC DMV does not boot or tow vehicles. Adjudication Services staff provide
ticket information to walk-in customers and individuals who call the Adjudication
Services main number or are transferred from the Citywide Call Center concerning their
vehicle. Eligible customers may have hearings on the tickets that resulted in the
booting or towing of the vehicle on a walk-in basis. A hearing examiner will enter a
decision on the tickets, boot fee, tow fee and/or storage fees. Following the hearing, the
individual can make payment to the DC Treasurer personnel located in the customer
waiting area of Adjudication Services. Payment secures the release of the booted or
towed vehicle.
57. Please provide the number of vehicles registered in the District as a “motor-driven
cycle.”
Response: 159 motor vehicles are currently registered as motor-driven cycles as of
1/31/2019.
Please provide statistics on the types of vehicles registered as “motor-driven
cycles.”
Response: In accordance with DCMR, Title 18, Chapter 99, a motor-driven cycle
is a motor vehicle with a seat or saddle for the use of the operator and has two or
three wheels in contact with the ground; a gas, electric, or hybrid motor with a
maximum piston or roto displacement of fifty cubic centimeters (50cc), or its
equivalent, which will propel the device unassisted at a maximum speed no
greater than thirty miles per hour (30 mph). 159 motor vehicles are currently
registered as a motor-driven cycle as of 1/31/2019.
Are any restricted scooters registered as motor-driven cycles?
Response: There is no way for DC DMV to know if a motor-driven cycle is
restricted or unrestricted. Regardless, District law does not distinguish between
50
whether a vehicle is restricted or unrestricted; therefore, we would not capture
this information even if it was provided.
58. Please provide the average wait time at each service center and the inspection station.
Also, for each, please indicate the day of the week and time of the day that experiences
the longest and shortest wait time and how long/how short those wait times are, on
average.
Response: In general, lunch hours between 11am-1pm should be avoided by customers
at all service centers and the Inspection Station on all days. Also, the end of the month
and days before and after holidays are more crowded. The table below provides
additional information for FY18:
Location
Avg Wait
Time
Longest Wait Time
Shortest Wait Time
Inspection Station
13 minutes
24 minutes
4 minutes
Tues at 12pm
Sat at 11am
Georgetown Service
Center
19 minutes
31 minutes
12 minutes
Sat, 12-2pm
Thurs, 8:15-10:15am
Benning Ridge
Service Center
15 minutes
21 minutes
10 minutes
Tues, 12-2pm
Thurs, 8:15-10:15am
Rhode Island
Service Center
30 minutes
34 minutes
25 minutes
Sat, 1-3pm
Thurs, 8:15-10:15am
Southwest Service
Center
30 minutes
36 minutes
26 minutes
Sat, 12-2pm
Thurs, 8:15-10:15am
59. What services has the department created the ability to complete online in FY 2018 an
FY 2019?
Response: With over 55 online services, more than almost any other jurisdiction, DC
DMV is almost running out of transactions to implement online. However, in FY18, we
did implement the option for customers to receive text notification for ticket related
issues and for licensing/registration/inspection/identification renewals. We also created
a mobile app for an optional customer vehicle registration card.
Has a shift towards online DMV services reduced the number of DMV employees?
Response: No. Due to the continued implementation of REAL ID, which
requires all renewals and replacement credentials to be done in person, the rollout
of any new online services allows us to try to maintain status quo in terms of
customer wait-time.
60. Please provide the current timeframe for an appointment to obtain a limited purpose
identification card or driver’s license.
Please describe the agency’s efforts to reduce this timeframe.
51
Response: Effective August 2, 2016, DC DMV eliminated the requirement for
scheduling an appointment for limited purpose credentials at all service centers,
Wednesday through Saturday. Appointments remain for Tuesday, which is
normally the overall busiest day; however, open appointment slots remain
available each week. Appointment availability remains a “non-issue” and no
additional reduction efforts are required at this time.
61. Please provide the number of limited purpose credentials issued (by month) since
issuing of such credentials began, broken down by whether the credential is a limited
purpose identification card or limited purpose driver’s license.
Response: See table below.
Limited Purpose
Driver Licenses
Identification
Cards
FY2014
May
110
94
June
147
209
July
189
240
August
237
269
September
357
259
FY14 Total
1,040
1,071
FY2015
October
341
271
November
389
321
December
422
273
January
388
255
February
362
184
March
397
216
April
411
164
May
264
156
June
249
172
July
276
242
August
288
230
September
411
206
FY15 Total
4,198
2,460
FY2016
October
452
207
November
298
177
December
353
220
January
330
162
52
Limited Purpose
Driver Licenses
Identification
Cards
February
392
163
March
444
181
April
549
252
May
522
245
June
518
272
July
389
136
August
902
453
September
676
398
FY16 Total
5,825
2,866
FY2017
October
614
301
November
518
244
December
664
265
January
538
238
February
580
234
March
641
243
April
489
224
May
466
184
June
543
248
July
490
236
August
609
297
September
615
272
FY17 Total
6,752
2,986
FY2018
October
631
242
November
648
227
December
511
216
January
499
183
February
448
170
March
526
247
April
422
229
May
470
195
June
504
238
July
393
156
August
485
254
September
410
232
FY18 Total
5,947
2,589
53
Limited Purpose
Driver Licenses
Identification
Cards
FY2019
October
557
271
November
444
158
December
445
215
January
465
198
FY19 Total
1,911
842
Total to
Date (thru
Jan 31,
2019)
25,673
12,814
62. Please provide the current status of the following capital programs: (1) KV0-MVS16-
Destiny Replacement Project; and (2) KV0-TPS01- Ticket Processing System. Please also
provide the timeline for expected completion date of these programs.
Response: (1) Destiny Replacement Project: Due to delays in the project, OCA moved
$4M of the original $6M for School Small Caps reprogramming. DMV is in the process of
re-scoping the project, which will be developed in-house by OCTO programmers. The
project rescope will focus on making the current licensing/ registration system web-
based, so DMV personnel can make changes to the data-base without the need to wait
for the programmers to make the change. Additionally, the programmers have indicated
they need to stabilize the system platform with the latest technology. (2) Ticket
Processing System: Although a Request for Proposal is currently out to bid, with a
February 15, 2019 closing date, due to the amount of vendor questions received, OCP,
OCTO and DMV have decided to bring in a technical writer to develop a Request for
Information (RFI). The RFI will allow vendors to submit a streamlined proposal based
on best practices and new ways of addressing the adjudication and ticket processing
functionality. Approximately $100k will be used to hire a technical writer to create a
RFI to allow vendors to formulate a better proposal. The remaining funds will then be
available for system development, integration, and implementation.
Last year the DMV responded that these programs were not finalized, are they
finalized now? In addition, last year the DMV responded that the Program
Manager position had not been filled, has it been filled now?
Response: See previous response. Since the Program Manager position has been
posted four times, without being filled, we have decided to obtain a contract
position since salary seemed to be the issue. We are currently identifying the
funding for this contract position.
54
The Mayor has submitted a reprogramming request to remove $4 million from the
Destiny replacement project. Please explain how this will affect the project’s scope
and timeline.
Response: Due to the reduction in capital funds, the project rescope will focus on
making the current licensing/ registration system web-based so DMV personnel
can make changes to the data-base without the need to wait for the programmers
to make the change. Additionally, the programmers have indicated they need to
stabilize the system platform with the latest technology.
63. What is the status of the self-service exhaust emissions testing pilot program funded by
the Council in the FY 2017 budget? Last year, the DMV estimated that installation
would be completed in July 2018. Has it now been completed? If not, please explain why.
Response: For FY17, Council included $300k in DMV's budget to pilot OBD self-service
kiosk to allow residents, with vehicles 2005 and newer, to conduct their own emission
inspection. DMV worked with our vendor, Opus, on creating a kiosk. DPR has approved
our use of space at Takoma Recreation Center for kiosk location. DMV took possession of
the kiosk and conducted software testing on Sep 28, 2017. DMV, DPR, and the vendor
held a successful community outreach meeting at Takoma Recreation Center on
November 29, 2017. There is a need to run electricity for kiosk and lighting, which
require permits. DMV/DGS/vendor met on Apr 6, 2018 to review site and location
drawings for permits; specifically, whether power could be pulled from light pole. It was
determined not viable, and a work order is in progress to pull digging permits from
DCRA. DCRA requested additional documents for permits. DMV provided additional
documents requested to DCRA except for the MOA between DMV and DPR. The MOA
is pending review by the new DPR Director. Therefore, the installation completion date
has been extended to June 2019.
64. Please provide the Department’s plans to comply with the Driver’s License Revocation
Fairness Amendment Act of 2017 (A22-559), which passed the Council in December 2018
and was signed by the Mayor on January 15, 2019. Please specifically address how the
Department will ensure that it will no longer suspend driver's licenses and registrations
upon receipt of a certification of unpaid judgment from DC Superior Court. In doing so,
please report:
Any changes to Department policies and processes the Department has made or
will make to ensure compliance with the Act.
Response: Currently, most proposed suspensions related to judgments are sent
to DMV’s General Counsel Office for review and processing. Once the law takes
effect, which is projected for March 26, 2019, the General Counsel Office will
cease review and processing of all received judgments. Additionally, we will
program our licensing system to no longer allow employees to enter judgments for
suspensions, and we update DMV’s website to indicate judgments no longer result
in suspensions.
55
Any policy guidance that has been issued or will be issued to DMV staff to ensure
compliance with the Act.
Response: Frontline DMV staff will be trained on the impact of the legislative
change during March refresher training.
Any completed or planned trainings for DMV staff to ensure compliance with the
Act.
Response: Frontline DMV staff will be trained on the impact of the legislative
change during March refresher training.
65. How many people currently have their licenses or driving privileges suspended as a
result of provisions repealed under A22-559?
Response: 2,282 DC driver licenses are currently suspended due to judgments.
What systems does the Department have in place to identify civil judgments that
have expired and are no longer a valid basis for a continuing suspension?
Response: DMV employees have been trained to visually determine if a
judgment has expired such that a resident requesting license reinstatement can
be serviced.
66. Once the law is effective, A22-559 will allow persons with suspended licenses as a result
of a civil judgment to apply for reinstatement. Will DMV reach out to persons with
suspended licenses or driving privileges to notify them of this fact, or otherwise make
this information public? If so, how?
Response: Yes, DMV will mail notices to all impacted individuals letting them know
they are eligible for reinstatement.
Will DMV require such persons to pay a reinstatement fee?
Response: Yes.
67. Does DMV deny driver’s license issuance or renewal to individuals on the basis that they
owe debts to the D.C. government of $101 or more under D.C. Code 47-2861 et seq. (the
“Clean Hands” law)?
Response: Yes, DC DMV denies license and vehicle registration issuance or renewal
due to Clean Hands as it relates to ticket debt.
If so, how many times did this occur in FY 2017 and FY 2018?
56
Response: DMV does not track this information since it is related to services
denied.
If so, how does DMV determine the amount owed by an individual to the District
who is denied license issuance or renewal under the Clean Hands Law? What
information does the Office of the Chief Financial Officer (OCFO) provide to DMV
for this determination?
Response: DMV relies on our ticket processing system for information on ticket-
related debt. Currently, we do not receive any information from the OCFO as it
relates to outstanding debt. The OCFO’s Office of Finance and Treasury has been
working on procuring a system that would allow the office to collect all
outstanding debt to the city and provide it to the agencies for full implementation
of the Clean Hands law.
How does DMV inform affected individuals that their driver’s license issuance or
renewal will not be approved because of outstanding debts?
Response: When the customer comes to obtain or renew a license or vehicle
registration, the DMV employee checks the ticket processing database for
outstanding tickets. If the employee can match a record that has outstanding
tickets in the system to the customer, then the customer is notified at that time of
the need to satisfy the outstanding debt (either by adjudication, if eligible, or
payment).
Does DMV track whether the underlying debt stems from moving violations
tickets, parking tickets, unpaid taxes, Water and Sewer Authority service fees,
vehicle conveyance fees, or any of the other fines, fees, or penalties that can serve
as bases for rejection under the Clean Hands Law? If so, please provide this
breakdown for any denied issuances or renewals in FY 2017 and FY 2018.
Response: No. DMV does not track whether ticket payments are due to Clean
Hands or the customer simply paying the ticket fine/penalties. Also, DMV only
has access to outstanding ticket debt as it relates to the Clean Hands law.
Does DMV collect and/or maintain data regarding the amount of outstanding debt
recovered from individuals following rejection of their applications for driver’s
license issuance or renewal? If so, please provide the amount recovered in FY
2017 and FY 2018.
Response: No. DMV does not track whether ticket payments are due to Clean
Hands or the customer simply paying the ticket fine/penalties. Also, DMV only
has access to outstanding ticket debt as it relates to the Clean Hands law.
57
68. What steps has the DMV taken to implement the provisions of Law 22-175, the Traffic
and Parking Ticket Penalty Amendment Act of 2017, which took effect on October 30,
2018, that are not subject to funding?
Response: On October 30, 2018, DMV’s licensing system was programmed to no longer
suspend driver licenses (DC resident) or driving privileges (non-DC resident) due to
failure to pay a moving violation, failure to pay a moving violation after being found
liable at a hearing, and failure to appear for a hearing on a moving violation.
Additionally, on November 30, 2018, DMV’s licensing system was programmed to
reinstate all currently suspended driver licenses and driving privileges due to previous
three criteria. After the reinstatements, letters were sent out to the impacted
individuals.
How many people have had their licenses or driving privileges reinstated as a
result of the law?
Response: 65,922 individuals.
♦ Of that group, how many are D.C. residents?
Response: 15,521 DC residents.
♦ Of that group, how many are non-D.C. residents?
Response: 50,401 non-DC residents.
How has DMV notified persons whose licenses or driving privileges have been
reinstated?
Response: Due to the time-period of many of the suspensions, which dated back
to 1969 for expired DC licenses and 1986 for non-DC licenses, DC DMV only sent
out notification letters to 14,324 impacted by the reinstatements.
♦ Is DMV tracking returned mail on these notices? If so, how many have
been returned, and what steps are taken subsequently to notify the person?
Response: No, DMV is not tracking returned mail.
Please provide a sample letter or notice (with appropriate redactions) sent to
persons whose licenses or driving privileges have been reinstated under L22-175.
Response: See attached Sample Letter Sent, RE: L22-175 (for Valid DLs).
If a person’s license expired during the time it was suspended, how is DMV
communicating the reinstatement of the person’s license?
58
Response: DMV also sent these individuals a letter letting them know their
driver license (DC resident) or driver privileges (non-DC resident) were reinstated
and that the driver license was expired. See attached Sample Letter Sent, RE:
L22-175 (for Expired DLs).
Does DMV require that those individuals whose licenses and/or driving privileges
have been reinstated under L22-0175 pay a reinstatement fee?
Response: No.
Has DMV provided training for its employees on the implementation of L22-175?
If so, please provide copies of any training materials.
Response: Yes. See attached email communication sent to DMV employees, the
OCFO’s Central Collection Unit and the Office of Unified Communications related
to L22-175.
Attachments
1. Q1 - DMV FY2019 Organizational Chart
2. Q1 and Q3 – DMV FY2019 Position List
3. Q17 - FY2018 DMV Performance Accountability Report
4. Q25 - DMV FY2018/2019 Major Contracts
5. Q68 – December 10, 2018 Sample Letter Sent, RE: L22-175 (for Valid DLs)
6. Q68 – December 10, 2018 Sample Letter Sent, RE: L22-175 (for Expired DLs)
7. Q68 – December 17, 2018 Email Communication related to L22-175
FY19 Department of Motor Vehicles
Organization Chart
266 Total FY 2019 FTEs
DMV
Lucinda Babers
Director
266 FTEs
Agency Financial
Operations
Ron Pleasant
Agency Fiscal
Officer
7 FTEs
Adjudication Services
Wanda Butler
Adjudication Svcs
Admin
53 FTEs
Vehicle Services
Darnell Fountain
Vehicle Svcs Admin
59 FTEs
Driver Services
Joan Saleh
Driver Svcs Admin
104 FTEs
Agency Management
Vanessa Newton
Associate Director
31 FTEs
Training
Nina Jones
Training Specialist
1 FTE
Personnel
Odessa Nance
Management Liaison
Specialist
3 FTEs
Agency Management
Jamie Edwards
Support Svcs
Manager
17 FTEs
Hearings
Cassandra Claytor
Chief Hearing
Examiner
28 FTEs
Hearing Support
Andrew Noall
Hearing Support
Manager
24 FTEs
Ticket Processing
Karen Tate
Quality Control
Manager
1 FTE
SW Inspections
Greg Simpson
Inspection Manager
37 FTEs
Technology
Amit Vora
Chief Info Officer
12 FTEs
Registration
Fabien Toussaint
Processing Ctr
Manager
21 FTEs
International
Registration Program
Elaine Speller
Program Manager
1 FTE
Performance Management
Cherice Stanley
Special Assistant to
Director
1 FTE
Southwest
Rakonda Cobb
Svc Ctr Manager
26 FTEs
Georgetown
Jacinta Ball
Svc Ctr Manager
22 FTEs
Benning Ridge
Sheila McClan
Svc Ctr Manager
18 FTEs
Rhode Island
Greg Furr
Svc Ctr Manager
24 FTEs
Brentwood
Calvin Dyson
Svc Ctr Manager
14 FTEs
Legal
David Glasser
General Counsel
2 FTEs
Communications
(Vacant)
Public Info Officer
7 FTEs
Accounting Ops
Beverly Keenon
Revenue Manager
5 FTEs
Budget Ops
Shaniqua Richardson
Budget Officer
2 FTEs
Pos #
Title
Employee Name Hire Date
Vac Stat Vac Days
Federal/
Local Law
to Fill
Job Status Job Series
Grade Step Salary Fringe
Sub-Division/
Activity
Program/ Division
00002584
Staff Assistant
V 122 No Reg 301 9 1 49,570 12,789
Hearing Support
Adjudication
Services
00004620
Legal Instrument Examiner (DMV
Berry,Aliya 8/25/2014 F N/A No Reg 963 7 3 47,473 12,248
Hearing Support
Adjudication
Services
00004670
Lead Legal Instrum. Exam (DMV)
Massey,Shirley T 7/28/2003 F N/A No Reg 963 10 6 68,253 17,609
Hearing Support
Adjudication
Services
00006892
Legal Instrument Examiner (DMV
V 50 No Reg 963 9 1 53,620 13,834
Hearing Support
Adjudication
Services
00007669
Legal Instrument Examiner (DMV
Macias,Dulce Angelica 2/3/1997 F N/A No Reg 963 9 9 67,324 17,370
Hearing Support
Adjudication
Services
00009555
Hearing Support Manager
Noall,Andrew J 10/29/2018 F N/A No Reg 963 13 1 91,045 23,490
Hearing Support
Adjudication
Services
00014261
Legal Instrument Examiner (DMV
Julien,Jasmine 10/24/1987 F N/A No Reg 963 9 10 69,037 17,812
Hearing Support
Adjudication
Services
00015013
Management Analyst
Dampier, Ronnie 11/2/2015 F N/A No Reg 343 13 4 93,336 24,081
Hearing Support
Adjudication
Services
00015424
Legal Instrument Examiner (DMV
Smith Godfrey,Tonya L 5/26/1998 F N/A No Reg 963 9 8 65,611 16,928
Hearing Support
Adjudication
Services
00015839
Lead Legal Instrum. Exam (DMV)
Meadows,Felicia R 8/17/1987 F N/A No Reg 963 10 9 73,911 19,069
Hearing Support
Adjudication
Services
00016017
Legal Instrument Examiner (DMV
Smith,Dawn 6/26/2017 F N/A No Reg 963 6 2 41,454 10,695
Hearing Support
Adjudication
Services
00016925
Legal Instrument Examiner (DMV
Sedgwick,Denise 12/19/1988 F N/A No Reg 963 9 10 69,037 17,812
Hearing Support
Adjudication
Services
00017922
Legal Instrument Examiner (DMV
V 48 No Reg 963 6 1 40,058 10,335
Hearing Support
Adjudication
Services
00018156
Legal Instrument Examiner (DMV
Young Jr.,Charles M 10/22/1999 F N/A No Reg 963 9 8 65,611 16,928
Hearing Support
Adjudication
Services
00020920
Supv Legal Instrument Examiner
Coyoy,Paula I 3/16/2009 F N/A No Reg 963 11 1 77,157 19,906
Hearing Support
Adjudication
Services
00021545
Lead Legal Instrum. Exam (DMV)
Campbell-Perkins,Kimberly J 8/27/1990 F N/A No Reg 963 10 10 75,797 19,556
Hearing Support
Adjudication
Services
00022258
Legal Instrument Examiner (DMV
Hawkins,Lajuan R 6/19/1985 F N/A No Reg 963 9 10 69,037 17,812
Hearing Support
Adjudication
Services
00023882
Legal Instrument Examiner (DMV
Harris,Naadira A 9/29/2008 F N/A No Reg 963 8 5 54,958 14,179
Hearing Support
Adjudication
Services
00024018
Legal Instrument Examiner (DMV
Ford,Karlotta 12/15/2014 F N/A No Reg 963 7 3 47,473 12,248
Hearing Support
Adjudication
Services
00024228
Legal Instrument Examiner (DMV
Williams,Kraig R 10/16/2017 F N/A No Reg 963 6 2 41,454 10,695
Hearing Support
Adjudication
Services
00026454
Legal Instrument Examiner (DMV
Hardy,Gloria A 3/10/2003 F N/A No Reg 963 9 7 63,898 16,486
Hearing Support
Adjudication
Services
00027018
Legal Instrument Examiner (DMV
Hellams,Delante A 4/21/2003 F N/A No Reg 963 9 7 63,898 16,486
Hearing Support
Adjudication
Services
00031459
Legal Instrument Examiner (DMV
Johnson,Rachelle A 10/16/2017 F N/A No Reg 963 6 2 41,454 10,695
Hearing Support
Adjudication
Services
00082439
Legal Instrument Examiner (DMV
Tann,Erica M. 3/24/2014 F N/A No Reg 963 7 3 47,473 12,248
Hearing Support
Adjudication
Services
DC DMV FY19 Position List
(As of January 31, 2019)
Page 1
Pos #
Title
Employee Name Hire Date
Vac Stat Vac Days
Federal/
Local Law
to Fill
Job Status Job Series
Grade Step Salary Fringe
Sub-Division/
Activity
Program/ Division
DC DMV FY19 Position List
(As of January 31, 2019)
00000700
Hearing Examiner
Warren Ali,Valerie 8/25/1997 F N/A Local Reg 930 13 10 118,670 30,617
Hearings
Adjudication
Services
00002750
Hearing Examiner
Toure,Kweku A 8/7/2017 F N/A Local Temp 930 12 1 79,930 20,622
Hearings
Adjudication
Services
00003497
Hearing Examiner
Musonye Smith,Rose 5/3/1991 F N/A Local Reg 930 13 10 118,670 30,617
Hearings
Adjudication
Services
00004241
Hearing Examiner
Boyd,Sharon Grace 11/13/2007 F N/A Local Reg 930 13 8 112,764 29,093
Hearings
Adjudication
Services
00007910
Hearing Examiner
Roshell,Alicia A. 9/11/2008 F N/A Local Reg 930 13 7 109,811 28,331
Hearings
Adjudication
Services
00008344
Hearing Examiner
Thompson,Dakarai D. 3/7/2016 F N/A Local Reg 930 13 3 97,999 25,284
Hearings
Adjudication
Services
00008824
Hearing Examiner
Lawson,Stephen J 4/8/2002 F N/A Local Reg 930 13 9 115,717 29,855
Hearings
Adjudication
Services
00009834
Appeals Board Member
Banks,Wyndell O 9/19/2016 F N/A Local Temp 301 14 1 50,320 12,982
Hearings
Adjudication
Services
00011713
Hearing Examiner
Williams,Wanda 2/8/2016 F N/A Local Reg 930 13 3 97,999 25,284
Hearings
Adjudication
Services
00012316
Hearing Examiner
Horsley,Bashan W 12/15/2014 F N/A Local Reg 930 13 3 97,999 25,284
Hearings
Adjudication
Services
00013665
Hearing Examiner
Boone,Emma M 10/7/2013 F N/A Local Reg 930 13 5 103,905 26,807
Hearings
Adjudication
Services
00015767
Staff Assistant
Carr,Shelley L 4/14/2008 F N/A No Reg 301 9 7 59,080 15,243
Hearings
Adjudication
Services
00017321
Supv Hearing Examiner
Butler,Wanda F 7/11/1994 F N/A Local Reg 930 16 1 150,833 38,915
Hearings
Adjudication
Services
00019753
Hearing Examiner
Ruffin,Marvin G 9/26/2011 F N/A Local Reg 930 13 7 109,811 28,331
Hearings
Adjudication
Services
00020770
Staff Assistant
Carpenter,Asia 4/3/2017 F N/A No Reg 301 9 2 51,155 13,198
Hearings
Adjudication
Services
00022136
Hearing Examiner
Walton,Gina 8/18/1995 F N/A Local Reg 930 13 9 115,717 29,855
Hearings
Adjudication
Services
00023529
Hearing Examiner
Davis,Remigia C 3/16/2009 F N/A Local Reg 930 13 7 109,811 28,331
Hearings
Adjudication
Services
00023611
Appeals Board Member
Robinson,Nadine L 6/22/2009 F N/A Local Temp 301 14 1 50,320 12,982
Hearings
Adjudication
Services
00024269
Hearing Examiner
Thomas,Yanic L 3/5/2018 F N/A Local Temp 930 12 2 82,412 21,262
Hearings
Adjudication
Services
00025051
Hearing Examiner
Collins,Christopher L 6/11/1977 F N/A Local Reg 930 13 10 118,670 30,617
Hearings
Adjudication
Services
00026218
Hearing Examiner
Harris,Mark M 4/5/1993 F N/A Local Reg 930 13 10 118,670 30,617
Hearings
Adjudication
Services
00026493
Hearing Examiner
Dansby,Tonia M 9/22/2003 F N/A Local Reg 930 13 9 115,717 29,855
Hearings
Adjudication
Services
00031438
Hearing Examiner
Davis,Joseph 8/21/2017 F N/A Local Reg 930 13 1 92,093 23,760
Hearings
Adjudication
Services
00031473
Hearing Examiner
Matthews,Desiree Vanita 6/10/1985 F N/A Local Reg 930 13 9 115,717 29,855
Hearings
Adjudication
Services
Page 2
Pos #
Title
Employee Name Hire Date
Vac Stat Vac Days
Federal/
Local Law
to Fill
Job Status Job Series
Grade Step Salary Fringe
Sub-Division/
Activity
Program/ Division
DC DMV FY19 Position List
(As of January 31, 2019)
00031474
Supv Hearing Examiner
Claytor,Cassandra P 10/31/1994 F N/A Local Reg 930 14 1 131,042 33,809
Hearings
Adjudication
Services
00075103
Hearing Examiner
Neloms,Roxanne D. 4/9/2012 F N/A Local Reg 930 13 8 112,764 29,093
Hearings
Adjudication
Services
00082411
Hearing Examiner
Matlock,Belinda 8/21/2017 F N/A Local Reg 930 13 2 95,046 24,522
Hearings
Adjudication
Services
00082412
Hearing Examiner
Best,David D. 4/7/2014 F N/A Local Reg 930 13 5 103,905 26,807
Hearings
Adjudication
Services
00097005
Hearing Examiner
V 121 Local Temp 930 12 1 79,930 20,622
Hearings
Adjudication
Services
00002935
Quality Pgm Officer
Campbell-Tate,Karen 8/21/2017 F N/A No Reg 1101 14 5 113,531 29,291
Ticket Processing
Adjudication
Services
00040049
Revenue Officer
Keenon,Beverly 7/28/1988 F N/A No Reg 512 12 8 97,300 25,103
Accounting
Operations
Agency Financial
Operations
00040059
Accounting Tech
West,Alva 6/25/2007 F N/A No Reg 525 9 6 62,185 16,044
Accounting
Operations
Agency Financial
Operations
00040060
Accounting Tech
Jackson,Demetria R 5/30/2017 F N/A No Reg 525 8 6 56,511 14,580
Accounting
Operations
Agency Financial
Operations
00040061
Accounting Tech
Batie,Tatiana 5/2/2016 F N/A No Reg 525 8 10 62,724 16,183
Accounting
Operations
Agency Financial
Operations
00087662
Accounting Tech
Streety,Christopher 10/17/2016 F N/A No Reg 525 7 5 50,556 13,043
Accounting
Operations
Agency Financial
Operations
00033764
Agency Fiscal Officer
Pleasant,Ronald J 4/13/2009 F N/A No Reg 501 15 3 135,995 35,087
Budget Operations
Agency Financial
Operations
00040062
Budget Officer
Richardson,Shaniqua A 12/7/1998 F N/A No Reg 505 13 6 106,857 27,569
Budget Operations
Agency Financial
Operations
00007513
Assoc Dir for Admin Svcs
Newton,Vanessa E 6/3/2002 F N/A No Reg 301 15 1 120,819 31,171
Agency
Management
Agency
Management
00010034
Legal Instrument Examiner (DMV
Graham,Tiara S 8/26/2013 F N/A No Reg 963 7 4 49,015 12,646
Agency
Management
Agency
Management
00010922
Investigator
Goci,Gledion 6/27/2016 F N/A No Reg
1810
11 3 63,567 16,400
Agency
Management
Agency
Management
00012046
Director
Babers,Lucinda M 6/21/1999 F N/A Local Reg 301 E4 1 189,194 48,812
Agency
Management
Agency
Management
00015900
Investigator
Johnson,Robert E 9/29/2008 F N/A No Reg
1810
12 7 87,664 22,617
Agency
Management
Agency
Management
00016268
Executive Assistant
Pinnix,Jeanette L 12/7/1992 F N/A No Reg 963 13 1 85,149 21,968
Agency
Management
Agency
Management
00018052
Support Services Specialist
Brown,Robert W 6/13/1992 F N/A No Reg 342 9 8 60,665 15,652
Agency
Management
Agency
Management
00022612
Support Services Specialist
V 101 No Reg 303 7 1 41,039 10,588
Agency
Management
Agency
Management
00026058
Support Services Assistant
Brighthart,Angela D 4/29/2002 F N/A No Reg 303 7 9 52,447 13,531
Agency
Management
Agency
Management
00027099
Support Services Assistant
Branch,Kevin 11/30/2015 F N/A No Reg 303 7 4 45,317 11,692
Agency
Management
Agency
Management
00031425
Support Services Assistant
Golson,Gabriel X 3/5/2018 F N/A No Reg 342 7 2 42,465 10,956
Agency
Management
Agency
Management
Page 3
Pos #
Title
Employee Name Hire Date
Vac Stat Vac Days
Federal/
Local Law
to Fill
Job Status Job Series
Grade Step Salary Fringe
Sub-Division/
Activity
Program/ Division
DC DMV FY19 Position List
(As of January 31, 2019)
00031432
Support Services Specialist
Jackson,Terrie Denise 10/13/1986 F N/A No Reg 342 11 8 73,167 18,877
Agency
Management
Agency
Management
00031440
Support Services Manager
Edwards,James L 4/30/2007 F N/A No Reg 342 13 1 95,142 24,547
Agency
Management
Agency
Management
00031461
Management Analyst
Chinagorom,Emeka Martin 12/10/2018 F N/A No Reg 343 13 1 85,149 21,968
Agency
Management
Agency
Management
00032472
Staff Assistant
Miller,Tonya M 10/4/2004 F N/A No Reg 301 11 8 73,167 18,877
Agency
Management
Agency
Management
00083164
Investigator
Al-Shammary,Zainab 1/26/2015 F N/A No Reg
1810
11 4 65,487 16,896
Agency
Management
Agency
Management
00085758
Ticket Ombudsman
Dugger,Tony 6/8/2015 F N/A No Reg 301 8 1 98,793 25,489
Agency
Management
Agency
Management
00020899
Correspondence Mgnt Specialist
Hodges,Shannon Madiel 10/17/2005 F N/A No Reg 301 9 7 59,080 15,243
Communications
Agency
Management
00031436
Correspondence Mgnt Specialist
Small,Michelle F 2/12/2001 F N/A No Reg 301 9 10 63,835 16,469
Communications
Agency
Management
00083165
Information Technology Special
V 739 No Reg 2210 11 1 59,727 15,410
Communications
Agency
Management
00088125
Public Information Officer
V 68 No Reg 1001 14 1 125,642 32,416
Communications
Agency
Management
00088220
Correspondence Mgnt Specialist
Corley,Demaria A 9/19/2016 F N/A No Reg 301 9 3 52,740 13,607
Communications
Agency
Management
00088222
Correspondence Mgnt Specialist
Daniell,Kiyah A 9/19/2016 F N/A No Reg 301 9 5 55,910 14,425
Communications
Agency
Management
00088224
Correspondence Mgnt Specialist
Freeman,Angela 10/3/2016 F N/A No Reg 301 9 5 55,910 14,425
Communications
Agency
Management
00011902
Supervisor Trial Attorney
Glasser,David M 1/22/2007 F N/A No Reg 905 2 1 165,832 42,785
Legal
Agency
Management
00041737
Attorney Advisor
Reed,Ariel W 1/22/2018 F N/A No Reg 905 13 1 98,362 25,377
Legal
Agency
Management
00031413
Management Analyst
Stanley,Cherice Y 10/29/2007 F N/A No Reg 343 14 6 116,754 30,123
Performance
Management
Agency
Management
00022968
Management Liaison Specialist
Payne,Lisa 10/13/1982 F N/A No Reg 301 12 10 94,543 24,392
Personnel
Agency
Management
00024589
Human Resources Specialist
Osei-Djan,Montii T 6/9/208 F N/A No Reg 301 11 4 65,487 16,896
Personnel
Agency
Management
00031437
Management Liaison Specialist
Scruggs Nance,Odessa M 7/18/1983 F N/A No Reg 301 13 8 104,252 26,897
Personnel
Agency
Management
00031456
Training Specialist
Jones,Nina 6/15/2015 F N/A No Reg 9888 12 6 85,371 22,026
Training
Agency
Management
00001879
Legal Instrument Examiner (DMV
Green,Christina L 1/7/2019 F N/A No Reg 963 6 1 40,058 10,335
Licensing Driver Services
00001900
Supv Legal Instrument Examiner
Kimbrell,Cordero 11/13/2018 F N/A No Reg 301 11 1 77,156 19,906
Licensing Driver Services
00003090
Legal Instrument Examiner (DMV
Casco,Salvador A 4/19/1999 F N/A No Reg 963 8 9 61,170 15,782
Licensing Driver Services
00004406
Legal Instrument Examiner (DMV
Perkins,Joi 3/23/2015 F N/A No Reg 963 7 2 45,931 11,850
Licensing Driver Services
00006137
Legal Instrument Examiner (DMV
Tolliver,Cristella 10/5/2015 F N/A No Reg 963 7 2 45,931 11,850
Licensing Driver Services
00007261
Supv Legal Instrument Examiner
Seon,Janae L 1/11/2016 F N/A No Reg 963 11 1 77,156 19,906
Licensing Driver Services
00007680
Legal Instrument Examiner (DMV
Crews,Chenia Ontrell 1/7/2019 F N/A No Reg 963 6 1 40,058 10,335
Licensing Driver Services
00010349
Legal Instrument Examiner (DMV
V 96 No Reg 963 6 1 40,058 10,335
Licensing Driver Services
Page 4
Pos #
Title
Employee Name Hire Date
Vac Stat Vac Days
Federal/
Local Law
to Fill
Job Status Job Series
Grade Step Salary Fringe
Sub-Division/
Activity
Program/ Division
DC DMV FY19 Position List
(As of January 31, 2019)
00011154
Driver License Examiner (Comme
Hamidi,Omar 8/22/2016 F N/A No Reg 303 9 3 57,046 14,718
Licensing Driver Services
00012455
Driver License Examiner (Comme
V 122 No Reg 303 9 1 53,620 13,834
Licensing Driver Services
00013055
Staff Assistant
Hampton,DeChelle C. 12/3/2012 F N/A No Reg 301 9 5 55,910 14,425
Licensing Driver Services
00013870
Lead Legal Instrum. Exam (DMV)
Murphy,Jacquelyn Y 3/23/1982 F N/A No Reg 963 10 10 75,797 19,556
Licensing Driver Services
00013993
Legal Instrument Examiner (DMV
Hall,Vonyee M c 5/23/1988 F N/A No Reg 963 9 10 69,037 17,812
Licensing Driver Services
00014441
Legal Instrument Examiner (DMV
Streeter II,Lacy C 10/1/1994 F N/A No Reg 963 7 9 56,725 14,635
Licensing Driver Services
00014498
Legal Instrument Examiner (DMV
Johnson,Linda 1/11/1999 F N/A No Reg 963 8 9 61,170 15,782
Licensing Driver Services
00014629
Legal Instrument Examiner (DMV
Cruz,Joana 9/8/2015 F N/A No Reg 963 7 2 45,931 11,850
Licensing Driver Services
00015585
Legal Instrument Examiner (DMV
Semple,Shamika 4/29/2002 F N/A No Reg 963 9 6 62,185 16,044
Licensing Driver Services
00016071
Supv Legal Instrument Examiner
Anderson-King,Kathleen E 4/2/2018 F N/A No Reg 963 11 1 77,156 19,906
Licensing Driver Services
00016154
Legal Instrument Examiner (DMV
Stewart,Arthur L 3/3/2008 F N/A No Reg 963 7 6 52,099 13,442
Licensing Driver Services
00016312
Legal Instrument Examiner (DMV
Washington,Rickie J 6/21/1999 F N/A No Reg 963 8 10 62,723 16,183
Licensing Driver Services
00016757
Legal Instrument Examiner (DMV
Moore,Mercy M 6/21/1971 F N/A No Reg 963 10 10 75,797 19,556
Licensing Driver Services
00017047
Legal Instrument Examiner (DMV
Washington,Verlez M 3/8/1999 F N/A No Reg 963 8 8 59,617 15,381
Licensing Driver Services
00017643
Legal Instrument Examiner (DMV
Covington,Dwayne E 3/17/1986 F N/A No Reg 963 9 10 69,037 17,812
Licensing Driver Services
00017748
Legal Instrument Examiner (DMV
Deloatch,Yolanda A 11/2/1992 F N/A No Reg 963 9 9 67,324 17,370
Licensing Driver Services
00017799
Driver License Examiner MVO
Brown Jr.,Leon B 3/17/1988 F N/A No Reg 303 9 10 69,037 17,812
Licensing Driver Services
00017816
Legal Instrument Examiner (DMV
Powell,Kiina T 6/26/2017 F N/A No Reg 963 6 2 41,454 10,695
Licensing Driver Services
00018027
Driver Svcs Administrator
Saleh,Joan B 11/30/1988 F N/A No Reg 301 15 1 128,750 33,217
Licensing Driver Services
00018074
Legal Instrument Examiner (DMV
Quarles,Kevin 9/8/2015 F N/A No Reg 963 7 2 45,931 11,850
Licensing Driver Services
00018251
Legal Instrument Examiner (DMV
Holliway,Lakesha 8/25/2003 F N/A No Reg 963 8 8 59,617 15,381
Licensing Driver Services
00018444
Legal Instrument Examiner (DMV
Lee,Tracey M 2/22/2005 F N/A No Reg 963 9 6 62,185 16,044
Licensing Driver Services
00018588
Legal Instrument Examiner (DMV
Nickens, LaKeisha 5/16/2005 F N/A No Reg 963 8 8 59,617 15,381
Licensing Driver Services
00018606
Legal Instrument Examiner (DMV
Shorter,Wanda M 4/23/1987 F N/A No Reg 963 9 10 69,037 17,812
Licensing Driver Services
00018644
Legal Instrument Examiner (DMV
White,Ladonna M 12/29/1987 F N/A No Reg 963 9 10 69,037 17,812
Licensing Driver Services
00018957
Legal Instrument Examiner (DMV
Akinrinlola,Kayode O 6/2/2003 F N/A No Reg 963 8 8 59,617 15,381
Licensing Driver Services
00019215
Legal Instrument Examiner (DMV
Jordan,Michael E 3/3/2008 F N/A No Reg 963 7 6 52,099 13,442
Licensing Driver Services
00019291
Supv Legal Instrument Examiner
Forbes,Tanya J 2/20/2007 F N/A No Reg 963 11 1 77,123 19,898
Licensing Driver Services
00019653
Legal Instrument Examiner (DMV
Jackson,Timothy 12/12/2016 F N/A No Reg 963 7 1 44,389 11,452
Licensing Driver Services
00021192
Driver License Examiner (Comme
Tarawali,Sahida 8/8/2016 F N/A No Reg 303 9 3 57,046 14,718
Licensing Driver Services
00021351
Legal Instrument Examiner (DMV
Smith,Tonika 5/16/2018 F N/A No Reg 963 6 1 40,058 10,335
Licensing Driver Services
00021938
Legal Instrument Examiner (DMV
James,Natasha A 5/27/2008 F N/A No Reg 963 7 6 52,099 13,442
Licensing Driver Services
00022023
Legal Instrument Examiner (DMV
Tillman,Barbette 9/25/1989 F N/A No Reg 963 8 10 62,723 16,183
Licensing Driver Services
00022050
Legal Instrument Examiner (DMV
Kearney,Lawanda D 4/10/2000 F N/A No Reg 963 8 9 61,170 15,782
Licensing Driver Services
00022231
Legal Instrument Examiner (DMV
Marshall,Kimmlyn R 4/5/2000 F N/A No Reg 963 8 9 61,170 15,782
Licensing Driver Services
00022806
Legal Instrument Examiner (DMV
Holmes,Ursula S 7/12/1982 F N/A No Reg 963 9 10 69,037 17,812
Licensing Driver Services
00023041
Legal Instrument Examiner (DMV
Walton,Johnice M 1/25/1993 F N/A No Reg 963 9 9 67,324 17,370
Licensing Driver Services
00023271
Legal Instrument Examiner (DMV
McEachin,Tiana 4/18/2016 F N/A No Reg 963 7 1 44,389 11,452
Licensing Driver Services
00023289
Legal Instrument Examiner (DMV
Bethea,Saundria C 1/27/2002 F N/A No Reg 963 8 8 59,617 15,381
Licensing Driver Services
00023890
Legal Instrument Examiner (DMV
Allen,Victoria 4/12/1999 F N/A No Reg 963 9 8 65,611 16,928
Licensing Driver Services
00024292
Legal Instrument Examiner (DMV
Yeung,Josiah M 10/2/2017 F N/A No Reg 963 6 2 41,454 10,695
Licensing Driver Services
00024603
Service Center Manager (DMV)
Ball,Jacinta P 11/29/1999 F N/A No Reg 301 13 1 91,045 23,490
Licensing Driver Services
00024989
Legal Instrument Examiner (DMV
Boothe,Georgia 8/12/2013 F N/A No Reg 963 7 4 49,015 12,646
Licensing Driver Services
00025765
Driver License Examiner MVO
LaBoard,Corey D 10/17/2016 F N/A No Reg 303 9 2 55,333 14,276
Licensing Driver Services
00026417
Legal Instrument Examiner (DMV
Allen Robinson,Patria 1/10/1984 F N/A No Reg 963 8 10 62,723 16,183
Licensing Driver Services
00026571
Legal Instrument Examiner (DMV
Gibson,Maria A 1/25/1993 F N/A No Reg 963 9 10 69,037 17,812
Licensing Driver Services
00026598
Legal Instrument Examiner (DMV
Prince,Dora Devonn 4/18/2000 F N/A No Reg 963 8 8 59,617 15,381
Licensing Driver Services
00026652
Legal Instrument Examiner (DMV
Johnson,Nikita M 5/27/2008 F N/A No Reg 963 7 6 52,099 13,442
Licensing Driver Services
Page 5
Pos #
Title
Employee Name Hire Date
Vac Stat Vac Days
Federal/
Local Law
to Fill
Job Status Job Series
Grade Step Salary Fringe
Sub-Division/
Activity
Program/ Division
DC DMV FY19 Position List
(As of January 31, 2019)
00026679
Legal Instrument Examiner (DMV
Lewis,Marcus 6/26/2017 F N/A No Reg 963 6 2 41,454 10,695
Licensing Driver Services
00027013
Legal Instrument Examiner (DMV
Blango,Chantise 3/23/2015 F N/A No Reg 963 7 2 45,931 11,850
Licensing Driver Services
00027262
Lead Legal Instrum. Exam (DMV)
Diggs,Cheryl R 6/4/1978 F N/A No Reg 963 10 10 75,797 19,556
Licensing Driver Services
00027344
Legal Instrument Examiner (DMV
West,Letitia M 5/12/1997 F N/A No Reg 963 9 9 67,324 17,370
Licensing Driver Services
00027493
Legal Instrument Examiner (DMV
Griffin,Roderick T 4/10/2000 F N/A No Reg 963 8 9 61,170 15,782
Licensing Driver Services
00031415
Legal Instrument Examiner (DMV
Jones,Gwendolyn T 10/29/1981 F N/A No Reg 963 8 10 62,723 16,183
Licensing Driver Services
00031426
Service Center Manager (DMV)
Furr Jr.,Gregory J. 7/29/2013 F N/A No Reg 301 13 1 91,045 23,490
Licensing Driver Services
00031429
Vehicle Management Specialist
Pitt,Francine 5/15/2000 F N/A No Reg 301 9 8 60,665 15,652
Licensing Driver Services
00031433
Legal Instrument Examiner (DMV
Tchameni,Alain Brice M 1/7/2019 F N/A No Reg 963 6 1 40,058 10,335
Licensing Driver Services
00031441
Service Center Manager (DMV)
Dyson,Calvin C 12/14/2015 F N/A No Reg 301 13 1 91,045 23,490
Licensing Driver Services
00031445
Legal Instrument Examiner (DMV
McCrae,Dorothy 8/25/1989 F N/A No Reg 963 8 10 62,723 16,183
Licensing Driver Services
00031450
Driver License Examiner MVO
Day,Justin 10/21/2013 F N/A No Reg 303 9 7 63,898 16,486
Licensing Driver Services
00031462
Legal Instrument Examiner (DMV
Dixon,Marcel B 10/31/2005 F N/A No Reg 963 8 7 58,064 14,981
Licensing Driver Services
00031463
Legal Instrument Examiner (DMV
V 153 No Reg 963 8 1 48,746 12,576
Licensing Driver Services
00031471
Legal Instrument Examiner (DMV
Lewis,Paula 5/16/2005 F N/A No Reg 963 8 8 59,617 15,381
Licensing Driver Services
00031496
Service Center Manager (DMV)
Mcclan,Sheila D 8/18/1980 F N/A No Reg 301 13 1 98,947 25,528
Licensing Driver Services
00034672
Legal Instrument Examiner (DMV
Hawkins,Mattie M 1/11/1999 F N/A No Reg 963 8 9 61,170 15,782
Licensing Driver Services
00034676
Driver License Examiner MVO
Chester,Christal L 10/7/2013 F N/A No Reg 303 9 5 60,472 15,602
Licensing Driver Services
00034679
Supv Legal Instrument Examiner
Dickerson,Dominic 11/13/2018 F N/A No Reg 963 11 1 77,156 19,906
Licensing Driver Services
00042011
Service Center Manager (DMV)
Cobb,Rakonda Jamese 6/16/2014 F N/A No Reg 301 13 1 91,045 23,490
Licensing Driver Services
00042131
Supv Legal Instrument Examiner
Parker,Mary A 10/10/1989 F N/A No Reg 963 11 1 77,157 19,906
Licensing Driver Services
00042132
Legal Instrument Examiner (DMV
Crump,Salena 9/8/2015 F N/A No Reg 963 7 2 45,931 11,850
Licensing Driver Services
00082394
Management Analyst
Miles,Marquis D 11/18/2013 F N/A No Reg 343 13 10 109,710 28,305
Licensing Driver Services
00082409
Legal Instrument Examiner (DMV
Shephard,Shirley Y 1/17/1989 F N/A No Reg 963 9 10 69,037 17,812
Licensing Driver Services
00082410
Lead Legal Instrum. Exam (DMV)
Anthony,Donna C 7/30/1985 F N/A No Reg 963 10 10 75,797 19,556
Licensing Driver Services
00082422
Legal Instrument Examiner (DMV
Johnson-McGill,Alisa Diane 12/16/2013 F N/A No Reg 963 7 4 49,015 12,646
Licensing Driver Services
00082424
Legal Instrument Examiner (DMV
Green,Tiara M 4/17/2018 F N/A No Reg 963 6 1 40,058 10,335
Licensing Driver Services
00082425
Legal Instrument Examiner (DMV
Sledge,TeQuanda 12/16/2013 F N/A No Reg 963 7 4 49,015 12,646
Licensing Driver Services
00082426
Legal Instrument Examiner (DMV
Williams,Shantrice Kapiolani 12/16/2013 F N/A No Reg 963 7 4 49,015 12,646
Licensing Driver Services
00082428
Legal Instrument Examiner (DMV
Bowles,Cynthia L 12/16/2013 F N/A No Reg 963 7 4 49,015 12,646
Licensing Driver Services
00082429
Legal Instrument Examiner (DMV
Davis,Keara K. 12/16/2013 F N/A No Reg 963 7 4 49,015 12,646
Licensing Driver Services
00082430
Legal Instrument Examiner (DMV
Douglass,Brandie Danielle 12/16/2013 F N/A No Reg 963 7 4 49,015 12,646
Licensing Driver Services
00082431
Legal Instrument Examiner (DMV
V 211 No Reg 963 6 1 40,058 10,335
Licensing Driver Services
00082433
Legal Instrument Examiner (DMV
Manning,Christina Marie 1/7/2019 F N/A No Reg 963 6 1 40,058 10,335
Licensing Driver Services
00082435
Legal Instrument Examiner (DMV
Oxendine,Valerie L. 3/24/2014 F N/A No Reg 963 7 3 47,473 12,248
Licensing Driver Services
00082436
Legal Instrument Examiner (DMV
Bempah,Jacqueline O. 3/24/2014 F N/A No Reg 963 7 3 47,473 12,248
Licensing Driver Services
00082437
Legal Instrument Examiner (DMV
V 50 No Reg 963 6 1 40,058 10,335
Licensing Driver Services
00082438
Legal Instrument Examiner (DMV
Whitaker,Kia P. 3/24/2014 F N/A No Reg 963 7 3 47,473 12,248
Licensing Driver Services
00082440
Legal Instrument Examiner (DMV
Stinnett,Alexus S 4/13/2015 F N/A No Reg 963 7 1 44,389 11,452
Licensing Driver Services
00082441
Legal Instrument Examiner (DMV
Spears,StarQuasha L 8/10/2015 F N/A No Reg 963 7 2 45,931 11,850
Licensing Driver Services
00082442
Legal Instrument Examiner (DMV
Garnes,Quentin S. 4/7/2014 F N/A No Reg 963 7 3 47,473 12,248
Licensing Driver Services
00082443
Legal Instrument Examiner (DMV
Clements,Talayna 12/27/2016 F N/A No Reg 963 7 1 44,389 11,452
Licensing Driver Services
00082444
Legal Instrument Examiner (DMV
Jabulani,Ousanas Belle 4/21/2014 F N/A No Reg 963 7 3 47,473 12,248
Licensing Driver Services
00082445
Legal Instrument Examiner (DMV
Anderson,Monica 6/16/2014 F N/A No Reg 963 7 3 47,473 12,248
Licensing Driver Services
00082446
Lead Legal Instrum. Exam (DMV)
Browner,Denita A 3/4/1985 F N/A No Reg 963 10 10 75,797 19,556
Licensing Driver Services
00083201
Legal Instrument Examiner (DMV
Nelson, Brianna 1/7/2019 F N/A No Reg 963 6 1 40,058 10,335
Licensing Driver Services
00083202
Legal Instrument Examiner (DMV
Gordon,Tyrina L 11/22/1999 F N/A No Reg 963 9 8 65,611 16,928
Licensing Driver Services
00094152
Legal Instrument Examiner (DMV
V 103 No Reg 963 6 1 40,058 10,335
Licensing Driver Services
Page 6
Pos #
Title
Employee Name Hire Date
Vac Stat Vac Days
Federal/
Local Law
to Fill
Job Status Job Series
Grade Step Salary Fringe
Sub-Division/
Activity
Program/ Division
DC DMV FY19 Position List
(As of January 31, 2019)
00010091
IT Specialist (CUSTSPT)
Jackson,Marcus Deangelo 10/12/2010 F N/A No Reg 2210 9 8 60,665 15,652
Information
Technology
Technology Services
00013695
Info Tech Spec
Adams,Shawn G 12/10/2007 F N/A No Reg 2210 11 8 73,167 18,877
Information
Technology
Technology Services
00020717
Information Tech Spec Sys Adm
Whitley,Rickey M 1/23/1989 F N/A No Reg 2210 14 10 129,646 33,449
Information
Technology
Technology Services
00022035
Info Tech Spec
Thomas,Claude C 2/20/2007 F N/A No Reg 334 13 8 104,252 26,897
Information
Technology
Technology Services
00031419
Supervisory Information Techno
Bandla,Raja V r 11/10/2003 F N/A No Reg 2210 16 1 134,765 34,769
Information
Technology
Technology Services
00031420
Info Tech Spec
Golden,Leonard A 2/6/2006 F N/A No Reg 334 13 9 106,981 27,601
Information
Technology
Technology Services
00031454
Info Tech Spec
Beegle,Jeremy S 3/5/2007 F N/A No Reg 2210 13 8 104,252 26,897
Information
Technology
Technology Services
00031457
Chief Information Officer
Vora,Amit 3/22/2004 F N/A No Reg 2210 16 1 150,834 38,915
Information
Technology
Technology Services
00032534
Info Tech Spec
Aliaga,Juan C 10/4/1999 F N/A No Reg 2210 11 8 73,167 18,877
Information
Technology
Technology Services
00082399
IT Spec (Application Software)
Bryant,Darrell Keith 6/16/2014 F N/A No Reg 2210 11 5 67,407 17,391
Information
Technology
Technology Services
00082402
IT Spec (Application Software)
McAdams,Bobby E 11/2/2015 F N/A No Reg 2210 11 4 65,487 16,896
Information
Technology
Technology Services
00088225
IT Specialist (APPL. SFTWARE)
V 1151 No Reg 2210 15 1 128,764 33,221
Information
Technology
Technology Services
00004159
Dispute Resolution Spec
Nyankale,Sipho M 3/9/1998 F N/A No Reg 1802 9 10 69,037 17,812
Inspection Vehicle Services
00005825
Motor Vehicle Inspector
Holley,Demetric V 3/1/1999 F N/A No Reg 1802 8 10 62,723 16,183
Inspection Vehicle Services
00009113
Supv Motor Vehicle Inspector
Orjisson,Horniman C 3/30/1998 F N/A No Reg 1802 11 1 76,893 19,838
Inspection Vehicle Services
00009992
Motor Vehicle Inspector
Fuentes,Oscar I 4/17/2018 F N/A No Reg 1802 6 1 40,058 10,335
Inspection Vehicle Services
00010169
Laborer
Lewis,Kevin 10/6/2003 F N/A No Reg 3502 4 6 46,238 11,930
Inspection Vehicle Services
00010712
Motor Vehicle Inspector
V 932 No Reg 1802 6 1 40,058 10,335
Inspection Vehicle Services
00011221
Motor Vehicle Inspector
Taylor,Reggie 12/28/1998 F N/A No Reg 1802 8 10 62,723 16,183
Inspection Vehicle Services
00011518
Dispute Resolution Spec
Kitt,Larry 2/3/2000 F N/A No Reg 1802 9 9 67,324 17,370
Inspection Vehicle Services
00014081
Motor Vehicle Inspector
Perry,Patrick 3/21/2016 F N/A No Reg 1802 7 2 45,931 11,850
Inspection Vehicle Services
00016402
Lead Motor Vehicle Inspector
V 47 No Reg 1802 9 1 53,620 13,834
Inspection Vehicle Services
00016888
Motor Vehicle Inspector
Riley,Eric 4/3/2017 F N/A No Reg 1802 6 2 41,454 10,695
Inspection Vehicle Services
00017082
Motor Vehicle Inspector
V 271 No Reg 1802 6 1 40,058 10,335
Inspection Vehicle Services
00017959
Motor Vehicle Inspector
Rivers,Raymond M 11/28/2005 F N/A No Reg 1802 8 7 58,064 14,981
Inspection Vehicle Services
00018657
Motor Vehicle Inspector
Davis,John B 4/7/2003 F N/A No Reg 1802 7 7 53,641 13,839
Inspection Vehicle Services
00019052
Motor Vehicle Inspector
V 216 No Reg 1802 8 8 56,745 14,640
Inspection Vehicle Services
00019649
Lead Motor Vehicle Inspector
Middleton Jr.,George 7/1/2001 F N/A No Reg 1802 9 9 67,324 17,370
Inspection Vehicle Services
00020246
Motor Vehicle Inspector
Phillips,Thomas 4/24/2000 F N/A No Reg 1802 8 10 62,723 16,183
Inspection Vehicle Services
00020533
Equipment Repairer
Tate Jr.,Edward 8/3/1998 F N/A No Reg 4801 9 10 69,181 17,849
Inspection Vehicle Services
00020845
Motor Vehicle Inspector
James,Lauren 9/5/2017 F N/A No Reg 1802 6 2 41,454 10,695
Inspection Vehicle Services
00021605
Supv Motor Vehicle Inspector
Best,Tyronica T 12/7/1998 F N/A No Reg 1802 11 1 77,157 19,906
Inspection Vehicle Services
00021775
Lead Motor Vehicle Inspector
Fuller,Kelvin 5/22/1981 F N/A No Reg 1802 9 10 69,037 17,812
Inspection Vehicle Services
00022052
Motor Vehicle Inspector
Wood,Jeremairh 4/3/2017 F N/A No Reg 1802 6 2 41,454 10,695
Inspection Vehicle Services
00022582
Laborer
Dorsey,William 3/8/1999 F N/A No Reg 3502 4 10 51,646 13,325
Inspection Vehicle Services
00022713
Equipment Repairer
Spencer,Patrick L 11/2/1992 F N/A No Reg 4801 9 10 69,181 17,849
Inspection Vehicle Services
Page 7
Pos #
Title
Employee Name Hire Date
Vac Stat Vac Days
Federal/
Local Law
to Fill
Job Status Job Series
Grade Step Salary Fringe
Sub-Division/
Activity
Program/ Division
DC DMV FY19 Position List
(As of January 31, 2019)
00022845
Lead Motor Vehicle Inspector (
Walker,Larry 5/20/2002 F N/A No Reg 1802 9 7 63,898 16,486
Inspection Vehicle Services
00023192
Motor Vehicle Inspector
Douglas,Shahn M 6/30/2003 F N/A No Reg 1802 8 8 59,617 15,381
Inspection Vehicle Services
00024729
Lead Motor Vehicle Inspector
Jones Jr.,Herbert D 12/21/1998 F N/A No Reg 1802 9 10 69,037 17,812
Inspection Vehicle Services
00025117
Motor Vehicle Inspector
Mills,Sean F 4/21/2014 F N/A No Reg 1802 7 3 47,473 12,248
Inspection Vehicle Services
00025228
Motor Vehicle Inspector
V 153 No Reg 1802 7 1 44,389 11,452
Inspection Vehicle Services
00025303
Motor Vehicle Inspector
Starks,Sheila L 3/1/1999 F N/A No Reg 1802 8 9 61,170 15,782
Inspection Vehicle Services
00026688
Lead Motor Vehicle Inspector
Kartey,Maurice K 4/13/1998 F N/A No Reg 1802 9 9 67,324 17,370
Inspection Vehicle Services
00027368
Motor Vehicle Inspector
Cruz,Nathaniel 3/21/2016 F N/A No Reg 1802 7 2 45,931 11,850
Inspection Vehicle Services
00027411
Motor Vehicle Inspector
Jordan,Jujuan A 4/3/2017 F N/A No Reg 1802 6 2 41,454 10,695
Inspection Vehicle Services
00031416
Motor Vehicle Inspector
Young,Dwayne 11/28/2005 F N/A No Reg 1802 8 7 58,064 14,981
Inspection Vehicle Services
00031418
Motor Vehicle Inspector
Norris,Franklin T 11/28/2005 F N/A No Reg 1802 8 7 58,064 14,981
Inspection Vehicle Services
00031475
Motor Vehicle Inspector
Agnew,Vinson E 4/3/2017 F N/A No Reg 1802 6 2 41,454 10,695
Inspection Vehicle Services
00035305
Service Center Manager (DMV)
Simpson,Gregory M 8/12/2002 F N/A No Reg 301 13 1 94,687 24,429
Inspection Vehicle Services
00012435
IRP Program Coordinator
Speller,Elaine 8/13/2001 F N/A No Reg 301 13 10 109,710 28,305
International
Registration
Program
Vehicle Services
00003145
Legal Instrument Examiner (DMV
Givens,Leah L 4/23/1990 F N/A No Reg 963 9 10 69,037 17,812
Registration Vehicle Services
00011643
Legal Instrument Examiner (DMV
Spencer,Jasmine D 5/16/2018 F N/A No Reg 963 6 1 40,058 10,335
Registration Vehicle Services
00012681
Legal Instrument Examiner (DMV
Jackson,LeAndrea R 8/27/2012 F N/A No Reg 963 7 4 49,015 12,646
Registration Vehicle Services
00014833
Legal Instrument Examiner (DMV
Magruder,Tychia N 5/16/2005 F N/A No Reg 963 9 6 62,185 16,044
Registration Vehicle Services
00016184
Supv Legal Instrument Examiner
Anderson-Snipe,Brigid 5/20/2013 F N/A No Reg 963 11 1 77,157 19,906
Registration Vehicle Services
00020072
Legal Instrument Examiner (DMV
Barkley,Tomika 10/5/2015 F N/A No Reg 963 7 2 45,931 11,850
Registration Vehicle Services
00020167
Management Analyst
Dina, Christopher 6/8/2009 F N/A No Reg 343 13 7 101,523 26,193
Registration Vehicle Services
00025874
Legal Instrument Examiner (DMV
Batie,Derrick 1/5/1998 F N/A No Reg 963 9 10 69,037 17,812
Registration Vehicle Services
00031414
Lead Legal Instrum. Exam (DMV)
Johnson-Britton, LaChelle 5/16/2005 F N/A No Reg 963 10 5 66,367 17,123
Registration Vehicle Services
00031431
Legal Instrument Examiner (DMV
King,Maria 8/25/2014 F N/A No Reg 963 7 3 47,473 12,248
Registration Vehicle Services
00031443
Legal Instrument Examiner (DMV
Nowlin,Teairra 12/12/2016 F N/A No Reg 963 7 1 44,389 11,452
Registration Vehicle Services
00031452
Legal Instrument Examiner (DMV
Rivas,Dana 9/8/2015 F N/A No Reg 963 7 2 45,931 11,850
Registration Vehicle Services
00031466
Legal Instrument Examiner (DMV
Estrella, Eridania 5/16/2005 F N/A No Reg 963 8 8 59,617 15,381
Registration Vehicle Services
00031481
Vehicle Services Administrator
Fountain,Darnell 2/20/2007 F N/A No Reg 301 15 1 127,841 32,983
Registration Vehicle Services
00031493
Legal Instrument Examiner (DMV
Parnell,Shirley L 10/31/2005 F N/A No Reg 963 7 8 55,183 14,237
Registration Vehicle Services
00033841
Legal Instrument Examiner (DMV
Royal,Elecia M 10/16/2017 F N/A No Reg 963 6 2 41,454 10,695
Registration Vehicle Services
00082408
Service Center Manager (DMV)
Toussaint,Fabien O 4/21/2014 F N/A No Reg 301 13 1 91,045 23,490
Registration Vehicle Services
00082421
Legal Instrument Examiner (DMV
Jackson,Ashonta 12/16/2013 F N/A No Reg 963 7 4 49,015 12,646
Registration Vehicle Services
00082423
Legal Instrument Examiner (DMV
Mathis,Regina Neka 12/16/2013 F N/A No Reg 963 7 4 49,015 12,646
Registration Vehicle Services
00082427
Legal Instrument Examiner (DMV
Perry,Ja'nea 12/15/2014 F N/A No Reg 963 7 3 47,473 12,248
Registration Vehicle Services
00082432
Legal Instrument Examiner (DMV
Dunstan,Thurman 12/27/2016 F N/A No Reg 963 7 1 44,389 11,452
Registration Vehicle Services
Page 8
Department of Motor Vehicles FY201
8
FY2018 Performance Accountability Report
The Performance Accountability Report (PAR) measures each agency's performance for the fiscal year against the agency's performance plan and includes major
accomplishments, updates on initiatives, and key performance indicators (KPIs).
Mission
The mission of DMV is to promote the safe operation of motor vehicles and public safety while providing outstanding customer service.
Summary of Services
The DMV provides service to approximately 600,000 licensed drivers and identification card holders (out of a population of more than 650,000) and 300,000
registered vehicles at four service centers. We conduct adjudication services and collect ticket payments for 2.5 million tickets each year. We also conduct 200,000
annual vehicle inspections. Combining these services into a customer centered, mission driven organization is the responsibility of the Agency Management Division.
Department performance expectations are listed by functional division.
FY18 Top Accomplishments
2018 Strategic Objectives
Customers now have the convenience of accessing their vehicle
registration online or on their cell phones, thereby eliminating the
issue of losing the physical card or not being able to read a worn
registration card. ÄAlso, the color coding allows anyone to know
the registration status, at a glance.
The program only started recently, however, we have
been getting positive feedback from customers.
Residents visiting DC DMV for licensing/identification services are
now automatically registered to vote, and their complete voter
registration information will automatically be transmitted, real-
time, to the Board of Elections. ÄThis is a streamlined process.
Although this accomplishment does not benefit
DMV, it does increase the city's voter registration files
and provides voting opportunities to all residents. Ä
The ticket/boot/tow text alerts will allow customers to act before
fees and penalties are assessed. ÄAlso, the use of texts for
license/vehicle renewal notices serve as an additional notification
for residents who may have changed their email address or
recently moved.
We have not seen an impact yet; however, we expect
customers will be very happy with the opportunity to
receive additional reminder notices and potentially
avoid late fees for failure to timely pay a ticket or
renew registration.
What is the accomplishment that
your agency wants to highlight?
How did this accomplishment impact residents of DC? How did this accomplishment impact your
agency?
Make it easier, faster and friendlier to do business with DMV.
Ensure a skilled and diverse workforce for quality customer service.
Objective
Number
Strategic Objective
Created digital vehicle registration card.
Implemented automatic voter
registration process.
Implemented enhanced Ticket Alert
Service (TAS) texts and text renewal
reminders for licenses, identification
cards, inspection and vehicle
registration.
1
2
Page 1 of 1
5
2018 Key Performance Indicators
Ensure the integrity, security and safety of DMV's in-person, by mail and online processes and
operations.
Create and maintain a highly efficient, transparent and responsive District government.**
Objective
Number
Strategic Objective
1 - Make it easier, faster and friendlier to do business with DMV.ÄÄ(4 Measures)Ä
Quarterly 80% 17.6% 25.7% 38.7% 10.1% 22.8% Unmet In June of 2018, the ticket processing vendor discovered
72K tickets which had not been staged/placed in the
workflow queues. Ä This did 2 things. ÄFirst, it meant the
number of tickets and age of tickets we used as a
benchmark for this initiative was incorrect. Ä ÄParking
tickets were older than 9 months. Ä ÄSecondly, with this
influx of aging tickets it became mathematically
impossible for us to reach both the parking and photo
ticket KPIs so we focused on the photo tickets and
reached that goal.
Quarterly 75% 77.7% 29.9% 83.5% 100% 75.8% Met
Quarterly 15 10 8 10 11 10 Met
Quarterly30 2120213123 Met
2 - Ensure a skilled and diverse workforce for quality customer service.ÄÄ(4 Measures)Ä
Quarterly 90% 84.8% 92.8% 95.4% 94.6% 93.7% Met
Quarterly 90% 94.7% 94.7% 94.7% 93.3% 94.3% Met
Quarterly 85% 92% 90.7% 91.3% 88.2% 90.4% Met
Measure Freq TargetQ1 Q2Q3Q4FY2018KPI
Status
Explanation
3
4
Percent of mail
adjudication hearings
for parking and moving
violations completed
within 90 days of
request
Percent of mail
adjudication hearings
for photo violations
completed within 150
days of request
Average adjudication
customer wait time in
minutes
Average service center
customer wait time in
minutes
Percent of customers
rating Adjudication
Services as satisfactory
or better
Percent of customers
rating Vehicle Services
as satisfactory or better
Page 2 of 1
5
**We've revisited a project to standardize District wide measures for the Objective "Create and maintain a highly efficient, transparent and responsive District
government." New measures will be tracked in FY18 and FY19 and published starting in the FY19 Performance Plan.
2018 Workload Measures
Quarterly 85% 92% 90.3% 92.1% 89% 90.8% Met
3 - Ensure the integrity, security and safety of DMV's in-person, by mail and online processes and operations.ÄÄ(4 Measures)Ä
Quarterly 60% 66.4% 64.5% 63.6% 63.4% 64.4% Met
Quarterly 67% 76.8% 77.2% 76.2% 77% 76.8% Met
Quarterly 5% 17.2% 16.5% 13.9% 15.1% 15.5% Met
Quarterly 1% 4.4% 4.1% 2.5% 3.2% 3.5% Met
4 - Create and maintain a highly efficient, transparent and responsive District government.**ÄÄ(1 Measure)ÄÄ
Quarterly 95% 94.8% 98.8% 98.3% 99.5% 97.9% Met
Measure Freq TargetQ1 Q2Q3Q4FY2018KPI
Status
Explanation
1 - Adjudicate parking, moving and photo enforcement ticketsÄÄ(9 Measures)Ä
Quarterly 43,535 59,089 42,959 50,610 196,193
Quarterly 13.6% 17.4% 11.4% 14% 14%
Quarterly 49.5% 52% 50.3% 52.5% 51.2%
Measure FreqQ1 Q2Q3Q4FY 2018
Percent of customers
rating Driver Services
as satisfactory or
better
Percent of customers
rating overall DMV
service as satisfactory
or better
Percent usage of main
online driver/vehicle
services transactions
Percent of
registrations renewed
online
Percent of licenses
renewed online
Percent of ID cards
renewed online
Percent of
correspondence
addressed within
citywide standard of
15 days
Number of parking tickets adjudicated
Percent of parking tickets adjudicated
Percent of adjudicated parking tickets dismissed
Page 3 of 1
5
2018 Strategic Initiatives
Quarterly 31,891 24,392 39,348 30,649 126,280
Quarterly 11.4% 9.1% 11.9% 8.9% 10.3%
Quarterly 30.9% 25% 24.8% 28% 27.1%
Quarterly 4437 5300 9785 8331 27,853
Quarterly 27.4% 30.2% 58.3% 49.1% 41.3%
Quarterly 57.7% 60.5% 62.6% 63.3% 61.6%
1 - Inspect vehicles for emissions and safetyÄÄ(1 Measure)ÄÄ
Quarterly 40,367 42,421 44,830 40,305 167,923
1 - Issue driver licenses and identification cardsÄÄ(2 Measures)Ä
Quarterly 29,686 33,557 34,609 36,352 134,204
Quarterly 9807 11,359 11,599 11,767 44,532
1 - Title and register vehiclesÄÄ(1 Measure)ÄÄ
Quarterly 60,671 62,492 67,628 66,718 257,509
2 - Provide training, tools and resources for DMV's workforceÄÄ(1 Measure)ÄÄ
Annually Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
227
3 - Systems necessary for DMV OperationsÄÄ(1 Measure)ÄÄ
Annually Annual
Measure
Annual
Measure
Annual
Measure
Annual
Measure
0
Measure FreqQ1 Q2Q3Q4FY
2018
COMMUNICATIONSÄÄ(4 Strategic initiatives)Ä
DMV will create an
instant, on-the-spot
Complete Effective June 30, 2018, "R U Happy" kiosks were installed at all DMV locations to
allow customers to indicate their overall customer satisfaction using emojis.
Title Description Complete
to Date
Status Update Explanation
Number of photo tickets adjudicated
Percent of photo tickets adjudicated
Percent of adjudicated photo tickets
dismissed
Number of moving tickets adjudicated
Percent of moving tickets adjudicated
Percent of adjudicated moving tickets
dismissed
Number of vehicle inspections
Number of driver licenses issued
Number of identification cards issued
Number of vehicle registrations issued
Percent of employees trained on customer
service
Cost of new licensing/registration system
Create enhanced
customer
Page 4 of 1
5
survey that will
provide feedback
from customers
regarding their visit.
ÄThis will determine
whether the
customers were
satisfied upon
completion of their
transaction. ÄThe
survey information will
help DMV improve its
operations and
processes. Ä
To afford residents an
opportunity to voice
their opinion, as well
as, to ensure accurate
information is
communicated to the
public, DMV will hold
four town hall
meetings, one in each
quarter, in each
quadrant of the city.
ÄAccurate and
consistent agency
information is critical
to ensuring residents
can complete their
DMV transactions in
one visit. Ä
Complete The agency was able to complete the strategic initiative of holding quarterly
town hall meetings by having one each quarter at a different service center.
The town hall meetings were held at:
oÄ Ä Southwest Service Center, 12/19/2017
oÄ Ä Rhode Island Service Center, 2/27/2018
oÄ Ä Benning Ridge Service Center, 6/26/2018
oÄ Ä Georgetown Service Center, 8/14/2018
DMV will attend a
minimum of ten
Advisory
Neighborhood
Commission (ANC)
and community
organization meetings
to share information
related to REAL ID,
new credential design
and other DMV
information. ÄAccurate
and consistent agency
information is critical
to ensuring residents
can complete their
DMV transactions in
one visit.
Complete The agency was able to complete the strategic initiative, as DC DMV Director
Lucinda Babers attended 10 community meetings in which she discussed the
agency’s five year strategic plan, as well as thoroughly explained REAL ID and
what documents are required to obtain a REAL ID driver license or
identification card.
Complete
Title Description Complete
to Date
Status Update Explanation
satisfaction
survey.
Hold quarterly
town hall
meetings.
Engage in public
outreach.
Page 5 of 1
5
DMV will create a
minimum of ten
public service
announcements
(PSAs) and videos
related to DMV
functions and
processes.
Accurate and
consistent agency
information is
critical to ensuring
residents can
complete their
DMV transactions
in one visit.
In an effort to provide customers with information about DC DMV and
assist them in completing their DMV business in one transaction, the
agency created 10 public service announcements that are posted on its
YouTube page at
https://www.youtube.com/channel/UCbSRd11Qsmz04pJc9znd1ZA?
disable_polymer=true. The videos were posted and live on the website
on or before September 28, 2018.
HEARINGS(3 Strategic initiatives)
Due to staff
vacancies and
increased ticket
issuance, mail
adjudication
turnaround times
currently average 9
months. To reduce
the backlog, DMV
will implement
various strategies,
including
dedicated hearing
examiners for mail
adjudication and
redeployment of
current resources,
to decrease the
backlog by at least
4.5 months. The
reduced backlog
will increase
customer
satisfaction.
50-74% Adding an additional 72,000 tickets meant the number of tickets and age
of tickets we used as a benchmark for this initiative was incorrect.
Parking tickets were older than 9 months. Secondly, with this influx of
aging tickets it became mathematically impossible for us to reach both the
parking and photo ticket KPIs so we focused on the photo tickets and
reached that goal. However, to do so, we had to decide a high volume of
tickets monthly (6,700 tickets.) This did not allow us to switch gears and
put resources on the parking tickets even though we were responding to
photo ticket requests well with the goal of 150 days, months ago.
In June of 2018,
the ticket
processing
vendor
discovered
72,000 tickets
which had not
been
staged/placed
in the workflow
queues.
DMV has not
conducted a
comprehensive
review of its
regulations in over
ten years.
Therefore, a
review is necessary
to ensure the
Complete On September 25, 2018, DMV submitted to the OCA and OPLA proposed
rulemaking pertaining to adjudication, licensing and identification as well
as inspection, vehicle titling and registration. DMV has not yet received
comments or suggested changes. After sign-off by OCA and OPLA, DMV
will submit the proposed rulemaking to OAG for a legal sufficiency
determination.
Title Description Complete
to Date
Status Update Explanation
Develop public
service
announcements.
Implement
strategies to
reduce
adjudication
backlog by 50%.
Review
adjudication
regulations.
Page 6 of 1
5
regulations are
updated to
reflect
operational
requirements
and best
practices. To
achieve this
objective, DMV
will review and
submit
regulations to
update the
District of
Columbia
Municipal
Regulations
Title 18,
Chapter 10 and
30 regulations
related to the
adjudication
process.
DMV will add
phone text
notification to
the Ticket Alert
Service to
provide
customers with
another option
to receiving
notification of
when a
parking/photo
ticket is
received or
when it is about
to double in
fine. This text
notification will
be optional and
email
notification will
still be sent.
DMV will also
add an
additional TAS
feature to notify
customers
when their
vehicle is boot
eligible. This
Complete On September 28, 2018, DC DMV rolled out the ability for customers
to receive text alerts when their vehicle has ticket related activity,
including booting and towing. Since there are 163,000 ticket alert
service accounts, text alerts are being sent out to account holders in
batches as to whether or not they want to opt-in to receiving these
texts since data rates may apply.
Title Description Complete
to Date
Status Update Explanation
Enhance Ticket
Alert Service
(TAS)
Page 7 of 1
5
initiative will
continue to
highlight our
dedication to
increased
customer
satisfaction.
INFORMATION TECHNOLOGY(3 Strategic initiatives)
DMV will
partner with
OCTO to create
a digital vehicle
registration for
customer use,
which will
supplement the
paper
registration
card. This will
give customers
the option of
carrying the
printed and/or
digital version.
If information is
updated, such
as address, the
digital version
will be updated
instantly,
opposed to
waiting for the
new document
to arrive by
mail.
Complete As of June 30, 2018, a digital vehicle registration application was
created and is available on I-tunes for iOS and android smart phones.
Law enforcement has been notified of the new app, which includes
color coding that allows you to see if the registration is valid, expired,
suspended or pending renewal.
DMV will
coordinate with
OCTO to
provide
renewal notice
text alerts for
those
customers with
a cell phone
number on file.
Customers will
have the option
to opt out of
this service so
as not to incur
Complete Effective June 30, 2018, DMV implemented text renewal reminders for
driver licenses, ID cards, inspection and vehicle registration for those
customers who opted to receive these reminders via cell phone.
Title Description Complete
to Date
Status Update Explanation
Create digital
vehicle
registration
card.
Implement text
renewal
reminders.
Page 8 of 1
5
unwanted
charges. Text
reminders will
provide
another option
for ensuring
customers
comply with
renewal
expiration
deadlines.
Currently, on an
opt-in basis,
DMV captures
and
electronically
transfers, to the
Board of
Elections, basic
resident
information that
registers them
to vote when
obtaining
license or
identification
services. DMV
will implement
the legislative
requirement to
automatically
register eligible
residents to
vote, unless
they opt-out.
This will
require DMV to
capture
additional voter
registration
information
such as
previous and
mailing
addresses and
whether
assistance is
required at the
polls. This
additional
information will
require major
updates to the
Complete Effective June 30, 2018, DC DMV began automatically enrolling
residents to vote which includes capturing all required information and
electronically sending it to the Board of Elections.
Title Description Complete
to Date
Status Update Explanation
Implement
automatic voter
registration
process.
Page 9 of 1
5
licensing
system.
INSPECTIONS(1 Strategic Initiative)
According to
the American
Automobile
Association
(AAA), three
out of four child
car seats are
installed
incorrectly.
DMV will
increase the
number of car
seat safety
inspections by
20% to ensure
District
residents have
the tools and
training to keep
their children
safe.
Complete We increased the number of car sear safety inspections from FY17
(previous fiscal year) by 52%. By increasing the number of car seat
safety inspection by 52%, we ensure more District residents/our
customers have the tools and training to keep their children safe and
alive.
LICENSING(4 Strategic initiatives)
To keep up-to-
date with
changes to
regulations and
best practices,
the DMV driver
manual will be
refreshed. The
new version will
have the latest
information
related to
drivers,
pedestrians,
bicyclists and
streetcars. This
initiative also
supports Vision
Zero.
Complete The driver manual underwent a thorough review and content refresh
to provide a more user-friendly and helpful resource to customers.
To effectively
target the
specific driving
needs of both
Complete Effective June 30, 2018, DMV rolled out senior and teen websites that
provides specific DMV information to these populations.
Title Description Complete
to Date
Status Update Explanation
Increase the
number of car
seat safety
inspections.
Update the DMV
driver manual.
Create senior
and teen
websites.
Page 1
0
of 1
5
seniors and
teens, DMV will
create websites
for these two
demographics
and link the
websites to the
main DMV
website.
Within these
websites, both
groups will find
information,
updates and
tips geared
towards their
needs and
challenges.
DMV has not
conducted a
comprehensive
review of its
regulations in
over ten years.
Therefore, a
review is
necessary to
ensure the
regulations are
updated to
reflect
operational
requirements
and best
practices. To
achieve this
objective, DMV
will review and
submit
regulations to
update the
District of
Columbia
Municipal
Regulations
Title 18,
Chapter 1
regulations
related to the
license and
identification
process.
Complete On September 25, 2018, DMV submitted to the OCA and OPLA
proposed rulemaking pertaining to adjudication, licensing and
identification as well as inspection, vehicle titling and registration.
DMV has not yet received comments or suggested changes. After
sign-off by OCA and OPLA, DMV will submit the proposed rulemaking
to OAG for a legal sufficiency determination.
Title Description Complete
to Date
Status Update Explanation
Review license
and
identification
regulations.
Page 11 of 1
5
According to
the United
States
Citizenship and
Immigration
Services
(USCIS), driver
licenses and ID
cards account
for nearly 80
percent of the
documents
used as proof of
identity by
employees for
E-Verify. The
Records and
Information
from DMVs for
E-Verify (RIDE)
initiative is an
enhancement
to the E-Verify
program that
verifies the
validity of driver
license and ID
card
information by
matching the
data entered by
employers
against
participating
motor vehicle
department
records. DC
DMV will
participate in
this federal
program to
enable
employers
access to this
verifications
tool.
25-49% Program discontinued as stated in Q3 Program was
discontinued
REGISTRATIONS(2 Strategic initiatives)
To implement
industry best
practices, DMV
will streamline
Complete The electronic lien release application was launched on September
30, 2018. To implement industry best practices, DMV streamlined the
process of obtaining a “clear title” from the lien holders by
implementing a process for lien holders to release a lien after the
Title Description Complete
to Date
Status Update Explanation
Implement
Federal
program (RIDE).
Implement lien
holder
electronic lien
release.
Page 12 of 1
5
the process of
obtaining a
“clear title”
from the lien
holders by
implementing a
process for lien
holders to
release a lien
after the vehicle
loan has been
paid off.
Currently, the
lien holder
mails a lien
release letter to
the customer
for he/she to
file in his/her
records.
However, the
customer often
misplaces the
form and does
not have it
available when
he/she needs a
duplicate title.
This requires
customers to
request another
lien release
which adds
additional time
for them to
complete their
service.
vehicle loan has been paid off. In the past, the lien holder mailed a lien
release letter to the customers for the customers to file in their files.
However, the customer often misplaces the form and does not have it
available when they need a duplicate title. This requires the customers
to request another lien release which adds additional time for them to
complete their service.
DMV has not
conducted a
comprehensive
review of its
regulations in
over ten years.
Therefore, a
review is
necessary to
ensure the
regulations are
updated to
reflect
operational
requirements
and best
Complete On September 25, 2018, DMV submitted to the OCA and OPLA
proposed rulemaking pertaining to adjudication, licensing and
identification as well as inspection, vehicle titling and registration.
DMV has not yet received comments or suggested changes. After
sign-off by OCA and OPLA, DMV will submit the proposed rulemaking
to OAG for a legal sufficiency determination.
Title Description Complete
to Date
Status Update Explanation
Review
inspection,
titling and
registration
regulations.
Page 1
3
of 1
5
practices. To
achieve this
objective, DMV
will review and
submit
regulations to
update the
District of
Columbia
Municipal
Regulations
Title 18,
Chapters 4 and
6 regulations
related to the
inspection,
titling and
registration
process.
TRAINING(2 Strategic initiatives)
Consistent and
accurate
information,
along with
professional
and friendly
employees, are
a necessity for
service
excellence.
Therefore,
DMV will train
90% of frontline
employees on
customer
service
techniques.
Complete One of the initiatives in DC DMV’s five year strategic plan is to provide
outstanding customer service, which is also a component of the
agency’s mission. Ultimately, DC DMV exceeded its goal by training
96% of staff overall and 99% of the frontline employees. The customer
service training was offered on the following dates:
o August 2, 10, 13, 27, and 30, 2018.
In conjunction
with a more
comprehensive
emergency
management
system aimed at
ensuring
employee
safety, DMV will
develop an
enhanced
employee
emergency
Complete The employee emergency system, including management training,
was completed on February 28, 2018.
Title Description Complete
to Date
Status Update Explanation
Provide annual
customer
service training.
Develop
enhanced
employee
emergency
system.
Page 14 of 1
5
system. The
system will
notify
employees
when an
emergency
situation, such
as an active
shooter
situation, is
occurring, and
it will also
incorporate
training and
drills related to
the process.
Title Description Complete
to Date
Status Update Explanation
Page 1
5
of 1
5
Department of Motor Vehicles FY2018 - 2019 Major Contracts
Vendor
Contract Name/ Number/
Monitoring Activity
Contract Description
Contract
Value
FY19 Budget
FY19
Actuals
Spent (Thru
Jan 31, 2019)
Contract
Start
Date
Contract
End
Date
Option
Years
Solicitation
Method
Contract
Monitor
Fund
Source
Avail
online
Proforma
Registration Window Decals
CW30740
Registration Window
Decals
$1,470,000 $250,000 $0 Aug-14 Aug-19 Base + 4 Competitive
Jamie
Edwards
SPR
No
RR Donnelley Ticket Printing CW58219 Ticket Printing $631,159 $80,000 $0 Jan-18 Sep-22 Base + 4 Competitive
Karen
Tate
Local
No
Celtic Cross Holdings IRP System CW62282 IRP/ PRISM Support $1,708,400 $239,000 $26,650 Jul-18 Sep-23 Base + 4 Competitive
Elaine
Speller
SPR
No
Conduent State and
Local Solutions
Ticket Processing POKV-2006-
C-0064 (Cure notice issued in
FY18)
Ticket Processing $10,237,666 $10,040,789 $1,781,827 Jan-18 Jan-19 N/A Sole Source
Karen
Tate
Local
Yes
Marquis ID
Systems/Gemalto
DMV Camera CW20205
DMV Camera/Secure
Credentialing
$11,394,500 $1,500,000 $264,163 Apr-13 Apr-20 Base + 6 Sole Source
Amit Vora
Local/
SPR
No
Revecorps
Inspection Station Project
Management CW26018
Inspection Station Support $890,000 $180,000 $17,763 Oct-13 Dec-18 Base + 4 Competitive
Chris
Dina
SPR Yes
MV Solutions, Inc.
Insurance Verification System
CW31261
Insurance Verification
System
$1,500,000 $300,000 $0 Oct-14 Sep-19 Base + 4 Competitive
Amit Vora SPR No
Opus
Inspection Station
Consolidated Services
CW35558
Annual Inspection Station
Software Maintenance
$2,775,409 $480,411 $48,207 Sep-15 Sep-20 Base + 4 Sole Source
Chris
Dina
SPR No
Unicore DMV Digitized License Plates Tags $3,331,125 $551,190 $0 Feb-14 Feb-19 Base + 4 Sole Source
Jamie
Edwards
Local/
SPR
No
National Mailing Systems
(aka Mailfinance)
DMV Mailroom Equipment
CW26120
Mailing Equipment
(Folder/inserter), postage
meter, opener/arrival
system
$163,087 $36,000 $0 Dec-13 Sep-18 Base + 4 Competitive
Jamie
Edwards
Local No
R.A. Quarshie &
Associates
IRP Auditing Services
CW49931
IRP Auditing Services $285,578 $56,000 $19,080 Feb-17 Sep-21 Base + 4 Competitive
Elaine
Speller
SPR No
SupreTech
Document Imaging CW13534-
V2
Scanning Documents $350,000 $334,900 $36,355 Nov-18 Sep-19 Base Competitive Amit Vora
Local/
SPR
No
95 M Street, SW, 3
rd
Floor, Washington, DC 20024, phone 202.727.2200, fax 202.727.1010
GOVERNMENT OF THE DISTRICT OF COLUMBIA
DEPARTMENT OF MOTOR VEHICLES
Office of the Director
December 10, 2018
<<name>>
<<street address>>
<<state>>, <<city>> <<zip code>>
Dear <<customer name>>:
On November 30, 2018, the District of Columbia Department of Motor Vehicles (DC DMV) implemented
District law L22-0175, “Traffic and Parking Ticket Penalty Amendment Act of 2017” which required us to
reinstate all residents and non-residents whose driver license or driving privilege was suspended for one
of the three reasons below:
1. Failure to pay a moving violation;
2. Failure to pay a moving violation after being found liable at a hearing; or
3. Failure to appear for a hearing on a moving violation.
This letter serves to notify you we have reinstated your DC driver license/learner permit (if you are a
District resident) or your DC driving privileges (if you are a non-District resident). As of the date of this
letter, your DC license is currently expired. You do still owe any outstanding DC tickets, and you are
boot eligible if there are two or more outstanding tickets. Additionally, if you are a DC resident and your
DC license was suspended for an out-of-state moving violation which is still unpaid, then your privilege
to drive in that jurisdiction is still suspended until you pay the moving violation.
If your expired license is not REAL ID compliant (i.e., has a black star in the upper right-hand corner),
then you will need to bring proof of identity, proof of social security number and two proofs of residency
to renew your license. A list of acceptable documents is available on our website at dmv.dc.gov, and all
proof documents must either be in the same name or you must provide additional documentation (i.e.,
marriage license, divorce order, name change court order, etc.) showing the name change.
If your DC driver license has been expired for more than 365 days, you must take and pass the
knowledge test OR take the District's online traffic school course to waive taking the knowledge test. If
your DC driver license has been expired for more than 545 days, you must take and pass both the
knowledge test and the road skills test (by appointment only). Additional information is on our website.
If you have any questions, please contact DC DMV at 202-727-2200.
Sincerely,
Lucinda M. Babers
Director
95 M Street, SW, 3
rd
Floor, Washington, DC 20024, phone 202.727.2200, fax 202.727.1010
GOVERNMENT OF THE DISTRICT OF COLUMBIA
DEPARTMENT OF MOTOR VEHICLES
Office of the Director
December 10, 2018
<<name>>
<<street address>>
<<state>>, <<city>> <<zip code>>
Dear <<customer name>>:
On November 30, 2018, the District of Columbia Department of Motor Vehicles (DC DMV) implemented
District law L22-0175, “Traffic and Parking Ticket Penalty Amendment Act of 2017” which required us to
reinstate all residents and non-residents whose driver license or driving privilege was suspended for one
of the three reasons below:
1. Failure to pay a moving violation;
2. Failure to pay a moving violation after being found liable at a hearing; or
3. Failure to appear for a hearing on a moving violation.
This letter serves to notify you we have reinstated your DC driver license (if you are a District resident)
or your DC driving privileges (if you are a non-District resident). As of the date of this letter, your DC
license is currently valid. You do still owe any outstanding DC tickets, and you are boot eligible if there
are two or more outstanding tickets. Additionally, if you are a DC resident and your DC license was
suspended for an out-of-state moving violation which is still unpaid, then your privilege to drive in that
jurisdiction is still suspended until you pay the moving violation.
There is no additional action you need to take related to this reinstatement. However, if you no longer
physically have your DC license in your possession, then you need to visit a DC DMV service center to
obtain a duplicate credential for a $20 fee. If your current license is not REAL ID compliant (i.e., has a
black star in the upper right-hand corner), then you will need to bring proof of identity, proof of social
security number and two proofs of residency. A list of acceptable documents is available on our website
at dmv.dc.gov, and all proof documents must either be in the same name or you must provide additional
documentation (i.e., marriage license, divorce order, name change court order, etc.) showing the name
change.
If you have any questions, please contact DC DMV at 202-727-2200.
Sincerely,
Lucinda M. Babers
Director
