To provide public safety by
ensuring the safe operation
of motor vehicles
MISSION
STATEMENT
DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
Message from DC DMV Director .................................................................................... 3
Operational Divisions .......................................................................................4
Adjudication Services ......................................................................................5
Vehicle Services ................................................................................................7
Driver Services ..................................................................................................9
Opening of the Rhode Island Service Center ............................................11
Online Services ..................................................................................................13
Skip the Trip .......................................................................................................14
DC DMV in the Community .............................................................................15
Donate Life .........................................................................................................16
Financial Statements .......................................................................................17
American Association of Motor Vehicle Administrators Awards ........20
DMV Locations ...................................................................................................22
dmv.dc.gov
TABLE OF CONTENTS
2
DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
MESSAGE FROM DC DMV DIRECTOR
In Fiscal Year 2013, DC DMV implemented changes to make it easier
for customers to conduct business with the agency. We focused on
convenience, accessibility, and reduced in-person visits.
One of the major highlights of Fiscal Year 2013, was the opening of the Rhode Island
Service Center. Situated in Rhode Island Row in Northeast, this site is pedestrian, metro,
bicycle, and vehicle friendly. With a service center in Ward 5, customers in need of DC
DMV services who live, work, or frequent that area, now have a full service location that is
conveniently accessible to them.
Additionally, DC DMV upgraded its free email ticket alert system, making it more user-
friendly. Customers have access to more features, including viewing new messages from DC
DMV, reviewing the documents that they have provided to the agency, and seeing a copy of
the ticket.
Why wait in line when DC DMV is available daily from 6am until 11:59pm? The answer: dmv.
dc.gov. DC DMV offers more than 40 online and mail services to its customers, and in Fiscal
Year 2013, we launched our “Skip the Trip” campaign, encouraging customers to skip the
trip and use DC DMV services on their schedule. Compared to Fiscal Year 2012, many online
transactions increased and in-person visits decreased, exemplifying the importance of
educating the public about using DC DMV online and mail services.
Throughout the fiscal year, DC DMV had other accomplishments. Please take a moment
to read this annual report which has information about the agency’s Fiscal Year 2013
achievements and financial health.
Sincerely,
Lucinda M. Babers
DC DMV Director
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
OPERATIONAL DIVISIONS
Adjudication Services:
Provides ticket processing, noticing, hearing and hearing support services to
residents and non-residents to render legally sound decisions on parking, photo,
and moving violations and ensure proper processing of violations and penalty
payments for those infractions.
Vehicle Services:
Provides certification and inspection services to residents, businesses, and
government entities, so they may legally park, drive, and sell their vehicles in
the District of Columbia.
Driver Services:
Provides driver certification and identification services to residents to ensure
they have the proper credentials to reflect identity, residency, and driving
qualifications, so they may legally operate their vehicles.
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
ADJUDICATION SERVICES
In Fiscal Year 2013, DC DMV had three major achievements in Adjudication
Services. First, Ticket Alert Service (TAS), the agency’s email ticket alert
service, was upgraded to make it more user-friendly.
Customers issued a ticket on a license plate
or driver license within the past 15 months
can register for the Email Ticket Alert Service,
which notifies them about ticket related
activity. Customers can register up to four
different license plate numbers and one driver
license to a single account. Email notifications
include:
• When a new ticket is issued;
• When a ticket payment has been applied;
• Before a customer is no longer eligible for a
hearing; and
• Before late penalties are applied.
Customers can view new messages from DC
DMV such as when the agency received their
request for adjudication. Through TAS, DC
DMV will notify the customer via email once
a decision has been rendered. Also, photo
enforcement tickets, the deployment log,
pictures of the vehicle, and a copy of the
ticket are displayed in TAS. Another feature
is customers can add a license plate or driver
license by selecting either a closed or open
ticket. By the end of Fiscal Year 2013, 8,416
people had registered for the Email Ticket
Alert Service.
Second, DC DMV created a page on its
website, “Adjudication Services Information,”
specifically to provide customers with
information on:
• Parking and photo enforcement ticket
timelines;
• Moving violation ticket timelines;
• Legal defenses to parking tickets;
• The Top 10 most frequently issued parking
tickets; and
• Email Ticket Alert Services.
For its third achievement, DC DMV partnered
with the District of Columbia Public Schools
(DCPS) to obtain interns to assist with mail
adjudication. They tracked adjudication
requests and highlighted cases for hearing
examiners’ expedited review. As a result of
having interns, DC DMV was able to reduce its
response time to requests for adjudication of
photo enforcement tickets by approximately
30 days.
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
NUMBER OF TICKETS PAID
1,800,000
1,600,000
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
ONLINE MAIL IN-PERSON
FY12 FY13
TOTAL NUMBER OF HEARINGS
359,012
TOTAL NUMBER OF TICKETS ADJUDICATED
162,393
TICKETS DISMISSED/
FOUND NOT LIABLE
196,619
TICKETS FOUND LIABLE
2,485
DECISIONS APPEALED
1,178
APPEALS DECISIONS UPHELD
471
APPEALS DECISIONS OVERTURNED
TICKETS ADJUDICATED IN FISCAL YEAR 2013
205,429153,583
MAIL/ONLINEIN-PERSON
TICKET ALERT SYSTEMS
REGISTRATIONS
FY12
FY13
19,637
TOTAL
28,053
8,416
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
VEHICLE SERVICES
By the end of Fiscal Year 2013, DC DMV had nearly 290,000 active
vehicle registrations.
When automobile owners register vehicles
in the District of Columbia, they have to pay
excise tax prior to titling the vehicle when it
changes ownership or when a car is titled for
the first time. The excise tax depends on the
weight of the vehicle, as well as make, model,
and year. Also, the excise tax ranges from six
percent to eight percent of the vehicle’s fair
market value. To help customers determine the
excise tax, DC DMV created an online excise
tax calculation tool. This initiative enabled
customers paying by cash or money order
to determine the tax at their convenience
without having to make a return trip to a DC
DMV service center, promoting the agency’s
campaign to “Skip the Trip.”
Additionally, DC DMV streamlined the taxi
registration renewal process to eliminate the
regular backlog, which occurred during one
month of the year. Prior to Fiscal Year 2013,
80 percent of the taxi registration renewals
took place in March. With this initiative, the
registration renewal dates were staggered
throughout the year.
DC DMV also improved the dealership
registration process. Initially, dealers scheduled
appointments where they were required to
bring specific documents for review by DC
DMV employees. In July 2013, Vehicle Services
implemented the online dealership registration
process allowing dealers to submit their
required documentation online for review by
DC DMV prior to their scheduled appointment
time. This process improvement allowed DC
DMV to more thoroughly review the documents
and significantly shortened the meeting times.
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
REGISTRATION REPLACEMENT
OUT-OF-STATE TITLE STATUS
0 5,000 10,000 15,000 20,000 25,000 30,000
ONLINE TAG CANCELLATION
0 3,000 6,000 9,000 12,000 15,000
TRACK PERSONALIZED
TAG ORDER
PERSONALIZED
TAG REQUEST
0 25 50 0 100 200 300 400 500
RESIDENTIAL PARKING
PERMIT (RPP) REQUEST
0 800 1,000 1,500 2,000
FY12
FY13
ONLINE
MAIL
KEY
IN-PERSON
DUPLICATE TITLE REQUEST
0 2,000 4,000 6,000 8,000 10,000
0 2,000 4,000 6,000 8,000 10,000
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
DRIVER SERVICES
DC DMV has several accomplishments in its Driver
Services Administration.
To make it easier for new District residents
to convert an out-of-state license, obtain
an identification card, and/or register and
title a vehicle, DC DMV created a brochure
specifically for those new to the District.
In the first half of Fiscal Year 2013, DC DMV
had reduced staff administering the road
skills test. Many customers had to wait more
than 90 days for a scheduled appointment to
take the test. DC DMV addressed this issue
by implementing a program in July 2013
whereby certified third party driver instructors
may administer the road test. The third
party testers can charge a fee up to $100 for
providing customers with an expedited road
skills test. Information about the third party
testers is available on DC DMV’s website.
Another accomplishment for DC DMV was
changing the regulation for driver license
renewal requirements. Drivers whose license
has been expired for less than 365 days are
required to take the knowledge test only. If
their license has been expired for less than
545 days, then they are required to take the
knowledge and road skills tests. This initiative
reduced the number of people who were
required to retake the knowledge and road
skills tests; thereby, reducing the wait time
at the service centers, as well as decreasing
the number of people who needed to make an
appointment to take the road skills test.
Following requirements established by the
Federal Motor Carrier Safety Administration,
DC DMV implemented a change in its
commercial driver license (CDL) requirements
for military personnel. Beginning in January
2013, military personnel can substitute two
years of safe driving experience in the military
for vehicles equivalent to that of commercial
motor vehicles. This change applies to the road
skills test portion of the CDL driver license.
9
DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
DL AND ID RENEWALS
0 10,000 20,000 30,000 40,000 50,000
DL REINSTATEMENT FEE PAID
0 2,000 4,000 6,000 8,000 10,000
0 10,000 20,000 30,000 40,000 50,000
DRIVER RECORD REQUESTS
DL AND ID REPLACEMENTS
0 10,000 20,000 30,000 40,000 50,000
FY12
FY13
ONLINE
MAIL
KEY
IN-PERSON
0 10,000 20,000 30,000 40,000 50,000
ROAD TEST APPOINTMENTS SCHEDULED
10
DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
OPENING OF THE RHODE ISLAND SERVICE CENTER
With the closing of the Georgetown Service Center in May 2012, DC DMV
had plans to open another service center in Ward 5, the Rhode Island
Service Center.
While the new location was being built, DC
DMV had its Temporary Service Center open
at 301 C Street, NW in the same building as
Adjudication Services. On March 27, 2013,
DC DMV held the celebratory ribbon cutting
ceremony for the opening of the Rhode Island
Service Center. Located at Rhode Island Row
Northeast, the service center is accessible
to pedestrians, metro riders, and bicyclists.
Additionally, there is a parking lot and street
parking available for drivers. Mayor Vincent
C. Gray attended the ribbon cutting ceremony
as did Councilmembers Mary Cheh, Kenyan
McDuffie, and Anita Bonds. Other local political
figures, District of Columbia Government
employees, and community activists also
attended the event. At the grand opening
on April 2, 2013, DC DMV handed out gift
bags filled with DC DMV branded items such
as: tire gauges, WD-40 pens, notebooks,
and chip clips to the first 200 customers.
Through grade.dc.gov, Twitter, and Facebook,
customers applauded DC DMV for the service
they received at the new location. From April
2, 2013 through September 30, 2013, 64,457
customers visited the Rhode Island Service
Center.
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
ONLINE SERVICES
The DMV is pleased to provide several driver/identification, vehicle,
adjudication, and general transactions online. Using these services, you can
“Skip the Trip” to our offices and conduct your DMV business wherever and
whenever you choose.
General Services
• Add or Update Individual Information with
the DMV, including:
• Change of Address
• Voter Registration
• Language Preference
• E-mail Address
• Phone/Fax Number
• Download DMV Forms
• Document Verification Guide
Drivers License and Identification Card
Services
• Driver License Renewal
• Drivers License Replacement
• Drivers License Verification
• Sample Online Knowledge Test
• Road Test Appointment Scheduling
• Identification Card Renewal
• Identification Card Replacement
• Identification Card Verification
• Driver Record Request
• Driver License Reinstatement
• How to Report an Unsafe Driver
Vehicle Services
• Vehicle Registration and Residential Parking
Renewal
• Vehicle Registration Replacement
• Vehicle Registration Verification
• Personalized Tag Request
• Track Personalized Tag Order
• Request Residential Parking Permit
• Vehicle Title Replacement
• Online Tag Cancellation
• Out-of-State Title Status
• Towed Vehicle Locator
• Vehicle Inspection Appointment Scheduling
• Trip Permit
• Insurance Payment Installment Plan
• Insurance Verification and Insurance Lapse
Fee Payment
• Insurance Record
• Online Excise Tax Calculation
Adjudication Services
• Online Adjudication Request
(Submit Mail Adjudication)
Ticket Payments
• Parking and/or Photo Violations
• Minor Moving Violations
• Schedule Hearing for Minor Moving
Violations
• Ticket Installment Payment Plans
• Fleet Payments
• Email Ticket Alert Service
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
SKIP THE TRIP
DC DMV offers its customers more than 40 online and mail services, enabling
them to conduct their motor vehicles transactions at their convenience.
In Fiscal Year 2013, DC DMV launched its “Skip
the Trip” campaign to educate customers about
and encourage them to use the agency’s online
and mail services. With four different looks, the
advertising campaign appealed to a diverse
audience and showed the public how easy it is
to access online services at dmv.dc.gov. “Skip
the Trip” was promoted through press releases,
Twitter, and Facebook, as well as ads on Metro
trains, Metro dioramas, Metro buses, and transit
shelters. Customers throughout the District of
Columbia were encouraged to “Skip the Trip”
and visit DC DMV on their schedule.
14
DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
DC DMV IN THE COMMUNITY
DC DMV is invested in its community.
During Fiscal Year 2013, the agency participated in
the:
1. THIS for Diplomats Information Session for
Diplomats and their Families;
2. Senior Feast and Health Expo;
3. District’s Senior Holiday Party; and
4. Mayor’s Summer Fun Kickoff Event at Truck Touch.
At these events, DC DMV had the opportunity to
answer questions, as well as assist and inform
attendees about the agency’s online and mail
services.
1
4
32
4
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
DONATE LIFE
Do you need an organ transplant? Do you know someone who needs an
organ transplant? Even if you don’t know someone personally, there are
thousands of District of Columbia residents who are on a transplant list
waiting for an organ donation that can save their lives.
When applying for a driver license or non-
driver identification card, a customer can elect
to become an organ donor by registering with
Donate Life DC, a nonprofit Organ and Tissue
Donor Registry dedicated to Washingtonians
who are waiting for an organ transplant. For
those who decide to become organ donors,
their license and identification card has a heart
on it, symbolizing their organ donor status. Are
you interested in giving the gift of life?
Contact Donate Life DC at DonateLifeDC.org
for more information and to register.
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
FINANCIAL STATEMENTS
Description
FY 2012
Actual
FY 2013
Approved
FY 2014
Proposed
% Change
from
FY 2013
Operating Budget $42,418,794 $37,423,372 $42,824,607 14.4
FTEs 216.1 223.0 259.0 16.1
Summary of Services
DC DMV provides service to approximately 490,000 licensed drivers and identification card holders
(out of a population of more than 632,000) and 280,000 registered vehicles at three service
centers. DMV conducts adjudication services and collects ticket payments for more than 2.5 million
tickets each year and also conducts an estimated 200,000 annual vehicle inspections. Combining
these services into a customer centered, mission-driven organization is the responsibility of the
Agency Management Division. Department performance expectations in FY 2013 AND FY 2014 are
listed by functional division.
The agency’s FY 2014 proposed budget is presented in the following tables:
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
FY 2014 Proposed Gross Funds Operating Budget, by Revenue Type
Table KVO-1
(Dollars in Thousands)
Appropriated Fund
Actual
FY 2011
Actual
FY 2012
Approved
FY 2013
Proposed
FY 2014
Change
from
FY 2013
Percent
Change*
General Fund
Local Funds
23,831 28,522 24,330 27,153 2,823 11.6
Special Purpose Revenue Funds 11,035 6,965 9,731 9,450 -281 -2.9
Total for General Fund 34,866 35,487 34,060 36,603 2,542 7. 5
Federal Resources
Federal Grant Funds 508 470 0 0 0 N/A
Total for Federal Resources 508 470 0 0 0 N /A
Intra-District Funds
Intra-District Funds 4,327 6,462 3,363 6,222 2,859 85.0
Total for Intra-District Funds 4,327 6,462 3,363 6,222 2,859 85.0
Gross Funds 39,701 42,419 37, 423 42,825 5,401 14.4
Note: If applicable, for a breakdown of each Grant (Federal and Private), Special Purpose Revenue type and Intra-District agreement, please
refer to Schedule 80 Agency Summary by Revenue Source in the FY 2014 Operating Appendices located on the Office of the Chief Financial
Officer’s website.
FY 2014 Proposed Full-Time Equivalents, by Revenue Type
Table KVO-2
Appropriated Fund
Actual
FY 2011
Actual
FY 2012
Approved
FY 2013
Proposed
FY 2014
Change
from
FY 2013
Percent
Change*
General Fund
Local Funds
181.3 172.4 177.0 212.0 35.0 19.8
Special Purpose Revenue Funds 44.5 43.8 46.0 45.0 -1.0 -2.2
Total for General Fund 225.8 216.1 223.0 257.0 34.0 15.2
Intra-District Funds
Intra-District Funds 0.0 0.0 0.0 2.0 2.0 N/A
Total for Intra-District Funds 0.0 0.0 0.0 2.0 2.0 N /A
Total Proposed FTEs 225.8 216.1 223.0 259.0 36.0 16.1
18
DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
FY 2014 Proposed Operating Budget, by Comptroller Source Group
Table KVO-3
(Dollars in Thousands)
Comptroller Source Group
Actual
FY 2011
Actual
FY 2012
Approved
FY 2013
Proposed
FY 2014
Change
from
FY 2013
Percent
Change*
11 - Regular Pay - Continuing Full Time 11,763 11,994 12,694 13,823 1,129 8.9
12 - Regular Pay - Other 417 428 441 574 134 30.4
13 - Additional Gross Pay 7 30 0 0 0 N /A
14 - Fringe Benefits - Current Personnel 2,818 3.005 3,446 3,968 522 15.2
15 - Overtime Pay 141 330 50 50 0 0.0
99 - Unknown Payroll Posting 0 2 0 0 0 N /A
Subtotal Personal Services (PS) 15,146 15,790 16,631 18,416 1,785 10.7
20 - Supplies and Materials 168 183 198 168 -30 -15.4
30 - Energy, Comm. and Building Rentals 497 469 512 549 37 7.1
31 - Telephone, Telegraph, Telegram, Etc. 292 339 325 401 76 23.3
32 - Rentals-Land and Structures 438 315 438 1,012 574 131.1
33 - Janitorial Services 117 93 0 0 0 N/A
34 - Security Services 1,353 1,257 1,353 1,423 71 5.2
35 - Occupancy Fixed Costs 0 0 0 78 78 N /A
40 - Other Services and Charges 3,645 3,487 5,143 5,381 238 4.6
41 - Contractual Services - Other 17,660 19,998 12,521 15,125 2,604 20.8
70 - Equipment and Equipment Rental 384 489 303 272 -31 -10.2
Subtotal Non-personal Services (NPS) 24,554 26,629 20,792 24,409 3,616 1 7.4
Gross Funds 39,701 42,419 37, 423 42,825 5,401 14.4
*Percent change is based on whole dollars.
19
DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
AMERICAN ASSOCIATION OF MOTOR VEHICLE
ADMINISTRATORS AWARDS
The American Association of Motor Vehicle Administrators (AAMVA) is an
organization dedicated to developing model programs in motor vehicle
administration, law enforcement, and highway safety, which includes
promoting uniformity and reciprocity among its members. AAMVA also
provides guidelines for more effective public service.
Annually, AAMVA awards member
organizations for their work in different
sectors. DC DMV was honored to win three
Public Affairs and Consumer Education (PACE)
awards in Region I for:
• Best Photo Taken by a DMV Employee;
• Best Website, Externally-Produced; and
• Best Print or Electronic Newsletter, External.
Congratulations and thanks to all DC DMV
employees for their dedicated services in
making DC DMV an industry winner.
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
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DC DEPARTMENT OF MOTOR VEHICLES | 2013 ANNUAL REPORT
DMV
LOCATIONS
ADJUDICATION SERVICES
301 C Street, NW
Washington, DC 20001
BRENTWOOD CDL CENTER
1205 Brentwood Road, NE
Washington, DC 20018
BRENTWOOD ROAD TEST OFFICE
1205 Brentwood Road, NE
Washington, DC 20018
COMMERCIAL DRIVERS LICENSE
ROAD TEST LOT
2390 South Capitol Street, SE
Washington, DC 20032
PENN BRANCH SERVICE CENTER
Penn Branch Shopping Center
3220 Pennsylvania Avenue, SE
Washington, DC 20019
RHODE ISLAND SERVICE CENTER
Located in Rhode Island Row at the Corner of Rhode
Island Ave., NE (Near CVS) and Washington Place, NE
2350 Washington Place, NE
Suite 112N
Washington, DC 20018
SOUTHWEST SERVICE CENTER
95 M Street, SW
Washington, DC 20024
INSPECTION STATION
1001 Half Street, SW
Washington, DC 20024
22
