ANNUAL
REPORT
Assisting Drivers. Promoting Safety
DC DEPARTMENT OF MOTOR VEHICLES
Content
Message from the Director ...............4
Adjudication Services .....................6
Vehicle Services ...........................8
Driver Services ........................... 10
Financials ................................. 12
Donate Life ............................... 14
DMV Locations ........................... 15
2012 ANNUAL REPORT
Steadily, the District of Columbia population is increasing. As a result,
DMV’s customer base is growing and the agency is continuously striving
to streamline services. DC DMV’s Fiscal Year accomplishments include
providing customers with a sample knowledge test online, enabling
customers who have been involved in an accident to obtain insurance records online and
issuing temporary hard tags. By offering customers more online services that give them access
to information at their leisure and replacing paper tags with hard tags, DC DMV implemented
initiatives to reduce the number of in-person visits to DC DMV.
Additionally, in Fiscal Year 2012, DC DMV completed its second Ticket Amnesty Program. Held
10 years after the rst one, DC DMV collected $5 million in overdue nes, more than doubling
the $2 million collected with the Ticket Amnesty Program a decade ago.
Inside this annual report, there is more information about the achievements of DC DMV’s
operational divisions: Adjudication, Vehicle and Driver Services. Please take a moment to read
about the agency’s Fiscal Year 2012 highlights and nancial health.
Sincerely,
Lucinda M. Babers
Director
MESSAGE
FROM THE DIRECTOR
Adjudication Services
To ensure legal decisions are rendered on park-
ing, photo, and minor moving violations, this
division collects ticket payments and allows for
the contesting of tickets.
Vehicle Services
To ensure residents, businesses, and government
agencies can legally park, drive, and sell their
vehicles in the District of Columbia, this division
inspects, titles, and registers vehicles.
Driver Services
To ensure residents can legally operate a vehicle in
the District of Columbia, this division provides driver
certication and identication services by validating
identity, residency and driving qualications.
OPERATIONAL DIVISIONS
ADJUDICATION
SERVICES
In Fiscal Year 2012, DC DMV adjudicated 391,396 tickets from residents and non-residents.
These tickets were reviewed by hearing examiners, who legally found a customer liable for
the violation or dismissed the ticket. Of the nearly 400,000 parking, photo, and minor moving
violations heard, drivers appealed 3,001 of them. Due to the increase in the number of
appeals, the agency created a third Trafc Adjudication Appeals Board to reduce the appeal
decision time from two years to approximately 15 months.
Another highlight in Fiscal Year 2012 was the Ticket Amnesty Program. While the program
began on August 1, 2011 during the fourth quarter of Fiscal Year 2011, it ran until January 27,
2012. With the Ticket Amnesty Program, drivers who had unpaid tickets that were issued
before January 1, 2010 could pay the initial ne amount with the penalty waived. Since
penalties are assessed 30 days after the ticket remains unpaid, this program reduced the
total nal amount by a minimum of 50%. At the end of the program, DC DMV collected
$5,052,876 in outstanding ticket nes compared to the $2,022,179 that was collected from
the rst Ticket Amnesty Program in Fiscal Years 2001 through 2002.
Adjudication Services
Revenue collection for Ticket Amnesty Program:
Fiscal Year
2011–2012
Fiscal Year
2001–2001
FY 2012
0
250000
0
1000
2000
3000
4000
5000
6000
0
250000
0
1000
2000
3000
4000
5000
6000
Hearings
216,910
Online/Mail In-person
174,486
0
250000
0
1000
2000
3000
4000
5000
6000
Number
of Tickets
Adjudicated
391,396
Total
186,974
204,422
Tickets
Found Liable
Tickets Dismissed/
Found Not Liable
0
250000
0
1000
2000
3000
4000
5000
6000
Number
of Decisions
Appealed
436
Appeals Decisions
Overturned
2,565
3,001
Total
Appeals Decisions
Upheld
Ticket Payment Plans
Initiated in
FY 2012
Satised
Timely
0
250000
0
1000
2000
3000
4000
5000
6000
0
250000
0
1000
2000
3000
4000
5000
6000
1,806
5,420
As of September 30, 2012, there were 284,905 active vehicle registrations in the District
of Columbia. To help streamline the registration process, DC DMV began issuing temporary
hard tags to District residents in May 2012. The hard tags are valid for 45 days, enabling
drivers to get their vehicle inspected and then renew their registration online for one year
or two years. By doing so, it eliminated a return trip to DC DMV, thereby reducing customer
lines in the Service Centers. In addition, this process also reduced the number of paper tags
issued by 40%, reduced fraud, and allowed DC DMV to collect excise tax upfront.
Earlier in Fiscal Year 2012, DC DMV implemented an online transaction whereby customers
who have been in a trafc accident are able to obtain the insurance record of a District
of Columbia tag number to assist them with ling an insurance claim. The Compulsory/
No-Fault Motor Vehicle Insurance Act requires that every person applying for registration
in DC have valid DC vehicle insurance and maintain insurance as long as the vehicle is
registered. If applying for a reciprocity sticker, the vehicle owner is required to maintain
valid insurance in the state where the vehicle is registered. DC DMV provides requesters
with the most up-to-date insurance information on le.
VEHICLE
SERVICES
Vehicle Services
Number of active vehicle registrations as of September 30, 2012
FY 2012
0
20000
40000
60000
80000
100000
120000
0
50000
100000
150000
200000
250000
300000
Registration Renewals
23,358
Online Mail
104,149
0
20000
40000
60000
80000
100000
120000
0
50000
100000
150000
200000
250000
300000
As of September 30, 2012 classications
of all registered vehicles, including, but
not limited to:
Active Registrations Inspections
284,905
184,436
6,620
Hybrids
Diesel
Gasoline
Commercial
Passenger
Taxis
Buses
Electric
Limos
121
4,528
265,520
5,355
263,524
4,473
7,088
297
DIESEL
GAS
HYBRID
Studying for the knowledge test is critical to passing it and becoming a driver who operates
a motor vehicle safely in the District of Columbia. The knowledge test makes sure drivers
are well-informed about trafc laws, road signs and driver safety rules. To help potential
drivers prepare for the exam, DC DMV made a sample knowledge test available online.
Now, individuals can take a practice exam to determine how ready they are to take the
actual test.
Also in Fiscal Year 2012, DC DMV implemented the second phase of its One Stop initiative.
Designed to improve customer service, DC DMV began offering specialized services at every
Service Center. For example, taxi and limo drivers now have the option to register their
vehicles at the Service Center of their choosing, instead of one specic location, making it
possible for them to choose the one most convenient for them.
DRIVER
SERVICES
Driver Services
Total number of Knowledge Tests and Road Tests
As of September 30, 2012
FY 2012
0
1000
2000
3000
4000
5000
6000
0
10000
20000
30000
40000
50000
Commercial
Driver License
Non-Commercial
Driver License
Motorcycle
Endorsements
837
Road Test
754
Road Test
11,539
Road Test
39,477
Knowledge
Test
3,176
Knowledge
Test
1,407
Knowledge
Test
0
1000
2000
3000
4000
5000
6000
0
10000
20000
30000
40000
50000
0
1000
2000
3000
4000
5000
6000
0
10000
20000
30000
40000
50000
24,156
In-Person
0
1000
2000
3000
4000
5000
6000
0
10000
20000
30000
40000
50000
Online
45,109
9,364
Mail
Driver License and
Non-Driver ID renewals
0
1000
2000
3000
4000
5000
6000
0
10000
20000
30000
40000
50000
131,736
Non-Driver ID
368,667
Driver License
500,403
Total
˙
20,254
Disability
Placards
Issued
Active Driver Licenses
and Non-Driver IDs
Financial Statement
FY 2012
Operating Budget
Actual Actual Actual Approved Proposed
Description FY 2010 FY 2011 FY 2012 FY 2013 FY 2014
Operating Budget $40,474,788 $39,700,920 $42,418,794 $37,423,372 $42,824,607
FTEs 247.6 225.8 216.1 223.0 259.0
Summary of Services
DMV provides services to 500,403 licensed drivers and identication card holders and 284,905 registered vehicles at three
service centers. DMV conducts adjudication services and collects ticket payments for more than 2.5 million tickets each year
and also conducts 184,436 annual vehicle inspections. Combining these services into a customer centered, mission-driven
organization is the responsibility of the Agency Management Division. Department performance expectations in FY 2012
and FY 2013 are listed by functional division.
Gross Funds Operating Budget — by Revenue Type
Dollars in Thousands
Actual Actual Actual Approved Proposed
Appropriated Fund FY 2010 FY 2011 FY 2012 FY 2013 FY 2014
General Fund
Local Funds 26,630 23,831 28,522 24,330 27,153
Special Purpose Revenue Funds 9,606 11,035 6,965 9,731 9,450
Total for General Fund 36,235 34,866 35,487 34,060 36,603
Federal Resources
Federal Grant Funds 154 508 470 0 0
Total for Federal Resources 154 508 470 0 0
Intra-District Funds
Intra-District Funds 4,086 4,327 6,462 3,363 6,222
Total Intra-District Funds 4,086 4,327 6,462 3,363 6,222
Gross Funds 40,475 39,701 42,419 37,423 42,825
Note: If applicable, for a breakdown of each Grant (Federal and Private), Special Purpose Revenue Type and Intra-District agreement, please refer to
Schedule 80 Agency Summary by Revenue Source in the FY2014 Operating Appendices located on the Ofce of the Chief Financial Ofcer’s website.
Full-Time Equivalents — by Revenue Type
Actual Actual Actual Approved Proposed
Appropriated Fund FY 2010 FY 2011 FY 2012 FY 2013 FY 2014
General Fund
Local Funds 196.5 181.3 172.4 177.0 212.0
Special Purpose Revenue Funds 51.1 44.5 43.8 46.0 45.0
Total for General Fund 247.6 225.8 216.1 223.0 257.0
Intra-District Funds
Intra-District Funds 0.0 0.0 0.0 0.0 2.0
Total Intra-District Funds 0.0 0.0 0.0 0.0 2.0
Total FTEs 247.6 225.8 216.1 223.0 259.0
Operating Budget — by Comptroller Source Group
Dollars in Thousands
Actual Actual Actual Approved Proposed
Comptroller Source Group FY 2010 FY 2011 FY 2012 FY 2013 FY 2014
11- Regular Pay — Continuing Full Time 12,129 11,763 11,994 12,694 13,823
12- Regular Pay — Other 403 417 428 441 574
13- Additional Gross Pay 237 7 32 0 0
14- Fringe Benets 2,883 2,818 3,005 3,446 3,968
15- Overtime Pay 206 141 330 50 50
Subtotal Personal Services
(
PS
)
15,858 15,146 15,790 16,631 18,416
20- Supplies and Materials 211 168 183 198 168
30- Energy, Comm. and Building Rentals 594 497 469 512 549
31- Telephone, Telegraph, Telegram, etc. 287 292 339 325 401
32- Rentals — Land and Structures 575 438 315 438 1012
33- Janitorial Services 227 117 93 0 0
34- Security Services 1,488 1,353 1,257 1,353 1,423
35- Occupancy Fixed Costs 98 0 0 0 78
40- Other Services and Charges 3,438 3,645 3,487 5,143 5,381
41- Contractual Services — Other 17,282 17,660 19,998 12,521 15,125
70- Equipment and Equipment Rental 417 384 489 303 272
Subtotal Nonpersonal Services
(
NPS
)
24,617 24,554 26,629 20,792 24,409
Gross Funds 40,475 39,701 42,419 37,423 42,825
Ticket Collection — Total revenue by photo enforcement / parking / minor moving violation
Ticket Type Sum of Payments
Parking $ 91,836,015
Moving $ 9,958,614
Photo $ 90,695,386
Total $ 192,490,015
Thousands of District of Columbia residents are on a transplant list waiting for an organ
donation that can save their lives. When obtaining a driver license or non-driver identica-
tion card, a customer can elect to become an organ donor by registering with Donate Life DC,
a nonprot Organ and Tissue Donor Registry dedicated to Washingtonians who are waiting
for an organ transplant. For those who decide to become organ donors, their license and
identication card has a heart on it, symbolizing their organ donor status. Are you interested?
Contact Donate Life DC at DonateLifeDC.org.
DONATE
LIFE
DMV LOCATIONS
»
Adjudication Services
301 C Street, NW
Washington, DC 20001
»
Brentwood CDL Center
1205 Brentwood Road, NE
Washington, DC 20018
»
Brentwood Road Test Ofce
1205 Brentwood Road, NE
Washington, DC 20018
»
CDL Road Test Lot
2390 South Capitol Street, SE
Washington, DC 20032
»
Penn Branch Service Center
Penn Branch Shopping Center
3220 Pennsylvania Avenue, SE
Washington, DC 20019
»
Rhode Island Service Center
2350 Washington Place, NE
Suite 112N
Washington, DC 20018
Located in Rhode Island Row at the
Corner of Rhode Island Ave., NE and
Washington Place, NE (Near CVS)
»
Southwest Service Center
95 M Street, SW
Washington, DC 20024
»
Inspection Station
1001 Half Street, SW
Washington, DC 20024
