VI-Problem Solving
Kinds of problems I see
The problems in my job usually come up again and again.
The problems in my job are somewhat varied, but often routine.
The problems in my job are varied.
The problems that come to me are usually the ones that other employees have not been
able to handle.
How I solve problems
I have to check with my supervisor before I do anything other than what the established
procedure states.
I check with my supervisor if none of the usual alternatives fit the situation.
I get help from my supervisor or others in handling unusual problems.
I need to come up with the solution.
Please list examples of problems that you frequently solve as part of your job. Then tell us what
you use to fix the problem.
Problems What do you rely on to solve the problem?
. Policies Manuals Procedures Rules
Independent
Judgement
1
2
3
If you'd like to describe the policies and procedures you use to solve problems, please do so
below.
Please select the statement that best describes the information you need to rely on to solve
problems.
Specific information is immediately available and usable, such as a manual or established
policies and procedures.
Specific information is normally available and in a readily usable form.
General information is normally available. Specific information usually has to be sought
elsewhere.
Information may be incomplete or in a form not readily usable. Specific information almost
always needs to be sought elsewhere to fill in gaps.
Information is often vague or misleading. Specific information, if available, almost always
needs to be sought elsewhere.