Microsoft Word - Property Manager job description.docx

Self-Storage Property Manager

Job Summary:

Ensure efficient operation of one or more self-storage facilities. Duties

include maximizing sales & occupancy, controlling delinquencies, performing

required custodial and minor maintenance functions and other duties as

assigned.

Duties and Responsibilities:

Perform daily functions of running the self-storage facility in accordance with

company standards:

 Promote rentals of storage units and U-Haul equipment by competently

handling telephone and in-person inquiries and providing information to

customers.

 Effectively utilize computer system to log all transactions and tenant data /

correspondence.

 Collect funds by phone and in person and post payments.

 Complete daily walk thru inspections, checking locks and cleaning units as

needed.

 Conduct limited retail sales following proper cash management procedures.

 Resolve any customer issues effectively and in a timely manner.

 Open and close the office daily.

 Contact tenants for issues such as past due accounts, auction notification,

concerns with units, etc.

 Physically attach and remove U-Haul trailers to/from customer vehicles.

 Monitor the physical condition of the facility and report maintenance

requirements.

 Keep office and restroom clean and organized.

 Maintain exterior areas and grounds attractive and free of debris.

Skills and Competencies:

 Skill in interacting with the public and providing excellent customer service.

 Polite and respectful, listening to customers’ concerns.

 Able to learn and consistently apply company policies and procedures.

 Communicate effectively, including handling telephone calls efficiently and

relaying messages accurately.

 Understand the features and benefits of the facility and affiliated products

and be able to leverage for increased sales.

 Confidence to work with minimum direct supervision.

Qualifications and Requirements:

 Professional presentation and appearance.

 Able to perform light maintenance and clean-up tasks.

 Familiarity with computer software programs.

 Frequent lifting up to 25 pounds, bending, reaching above shoulder level,

pulling, typing, prolonged standing or sitting.

 High school diploma or equivalent.

 Valid driver’s license.

 Successful background check.