Stephen P. Smith, PGA
(123)456-7890 [email protected] www.linkedin.com/in/ssmith Rodeo, CA
ACCOMPLISHED GENERAL MANAGER
Expertise in Member/Business Development and Retention
High achiever with a proven history hallmarked by successes in steering organizational change and
revenue generation. Known for a participative leadership style and acknowledged for mentoring and
coaching talent to build solution and service-focused teams. Innovative and dynamic with 20 years of
substantial experience and education in managing private, member-owned facilities.
ACHIEVEMENTS IN DEPTH
Increased food & beverage net profit an average of 15% annually since 1998
Coordinated drive that led to a 12% increase in membership in 2011 and 14% in 2012
Decreased golf maintenance budget by 8% in 2009; maintained course quality standards
Created a “5-Star” Customer Service Plan with all staff trained to deliver
Conducted membership survey, resulting in an overall of 8.5 of 10 for service standards
CORE STRENGTHS
Profit and Loss Responsibility Cost Control Strategies
Marketing/Membership Sales Asset and Liability Management
Member Relationship Building Efficiency Improvements
Communication and Interpersonal Skills Project Development and Implementation
CAREER EXPERIENCE
XYZ Golf and Country Club Berkeley, CA 2002 - present
General Manager
18-hole high-end club with full membership of 350 golfing members and 200 social/tennis
members playing 30,000 rounds annually. Responsibilities include all financial planning,
budgeting and reporting, management and/or supervision of sales and marketing, course
agronomy, golf operations, food and beverage operations and administrative functions. Direct
3 department heads with 65 employee indirect reports. Yearly gross revenues average $5.2
million. Clubhouse square footage is 26,000.
Increased operating revenues 13% from 2009 - 2011 in a declining golf market
Launched a new costing system for outside business resulting in 22% margin
improvement
Built high performing teams committed to strong performance, retention and excellence in
member service
Upgraded maintenance and cart fleet while reducing lease payments by $1,600 monthly
Maintain strong community network through special events and variety of local
organizations
PGA Sample Resume 2
(General Manager)
Stephen P. Smith, PGA
page 2
ABC Golf Club Albany, CA 1991 – 2001
General Manager
Owned by an individual, this private club has an 18-hole golf course with 425 members playing
40,000 rounds annually. Has hosted many local PGA qualifying events as well as the state
Junior Championship in 2008. Scope of responsibilities included all financial planning,
budgeting and reporting, management and/or supervision of sales and marketing, course
agronomy, golf operations, food and beverage operations and administrative functions.
Managed 5 direct and 82 indirect reports. Gross revenue exceeded $3.8 million/year.
Re-organized job descriptions of existing staff members in key positions to best utilize
their skills
Restructuring and retention of key staff led to operating profit of $60,000 in 1992 and
$8,000 in 1993 during a period of membership decline
Researched and recommended to board of directors installation of video teaching center
to promote player development
Implemented electronic tee time reservation system
Recommended and served as project manager for installation of 4 new bocce ball courts
resulting in increased food and beverage income as well as generating additional hours
for staff
Developed and presented annual $3.2 million operating and $600,000 capital plans to
finance committee and board of directors
Conducted quarterly meetings with entire staff to share pertinent data and information,
resulting in a boost of morale and motivation to serve the members.
BCD Club Albany, CA 2000 – 2006
Head Golf Professional
City-owned 18-hole course in busy metropolitan area hosting over 50,000 rounds and 60
corporate events each year. Responsible for all facets of golf operations including budgeting,
financial reporting, merchandising, staff management and team building, player development
and customer service.
Installed a POS system to more efficiently manage retail operations
Trained, developed and motivated a golf staff of 15 employees
Coordinated more than 25 annual corporate events with revenues in excess of $200,000
Taught over 250 private lessons to players of all levels
Assisted in monitoring and adjusting annual business plan
PROFESSIONAL MEMBERSHIPS
PGA of America Class “A” Member in good standing
PROFESSIONAL DEVELOPMENT
PGA Section Annual and Semi-Annual Meetings – 1989 - current
Private Club Association Annual meeting and Seminar Series 2006 - current
PGA continuing education in all facets of business management and club operations
FORMAL EDUCATION
University of Nevada- Fernley – Bachelor of Science
Stephen P. Smith, PGA
(123)456-7890
stephe[email protected] www.linkedin.com/in/ssmith
Rodeo, CA
REFERENCE PAGE
Mr. Frank Dithers, PGA
Director of Golf
XYZ Golf Club
54 Stanyon Ct.
Berkeley, CA 94708
(123)456-7890
Ms. Doris Smallville, PGA
General Manager
ABC Golf Complex
Albany, CA 94707
(123)456-7891
Mr. James Fox
Store Manager
All Sports Athletics
1697 45
th
Ave. North
San Francisco, CA 14569
(415)123-4567
Ms. Susan Waters, Esq.
Attorney of Law
890 2
nd
Ave.
Berkeley, CA 94706
(123)456-7892
susanattorneylaw@frontier.com
Ms. LaShawna David
Manager, Human Resources
Gerintologee Corp.
1245 Suebee Drive
Los Altos, CA 94025
(408)123-4567
