GAP Certification Application
11
Notice of Claim; Mediation; Arbitration
If You believe that You have been damaged by any act or omission by GAPC, then You must provide GAP Connections
with written notice within one hundred eighty (180) calendar days after the occurrence of each such act or omission,
describing with reasonable detail (i) the act and/or omission, (ii) how You were damaged by it and (iii) a reasonable
estimate of the amount of monetary damages You claim to have suffered (each, a “Notice of Claim”).
In the event of any controversy, claim or dispute arising out of or relating to this Application or the Program, or a breach
thereof (each such event, a “Dispute”), the parties hereto agree to seek to resolve the dispute through open and good
faith discussions in the first instance. If the Dispute cannot be resolved through these discussions, the parties agree to
try and settle the dispute by mediation, administered by the American Arbitration Association (“AAA”) under its
Mediation Rules.
If settlement is not reached within sixty (60) calendar days after service of a written demand for mediation, such Dispute
shall be finally resolved under the Rules of Arbitration of the American Arbitration Association (the “Rules”) by three (3)
arbitrators appointed in accordance with the Rules (each such arbitration, an “Arbitration”). The place of arbitration,
and the location for all hearings and meetings in an Arbitration, shall be Knoxville, Tennessee, which location cannot be
changed, and any Arbitration may be initiated by either party in accordance with the Rules. For each Arbitration,
Tennessee law shall be applied to the merits of the Dispute. Each party shall present its case in a pre-hearing memorial
accompanied by all of its evidence in support of its position. The arbitrators in any Arbitration shall enforce, and not
modify, the terms of this Application. The award or decision of the arbitrators shall be final and binding on each party
and its respective successors and assigns, and judgment may be entered thereupon and enforced in any court of
competent jurisdiction. All costs and expenses of any Arbitration, including reasonable attorneys’ fees and expenses and
the administrative and arbitrator fees and expenses, shall be borne by the parties as determined by the arbitrators.
Nothing in this Section shall be construed as limiting the right of a party to seek, in a court of competent jurisdiction, an
injunction or other equitable relief in aid of arbitration (including to maintain the status quo or preserve the subject
matter of the arbitration) with respect to any actual or threatened breach of this Application or otherwise, to prevent or
avoid irreparable harm. Nothing herein shall permit the arbitrators to award any damages which are disclaimed in this
Application.
It is understood and acknowledged that during the pendency of a Dispute, all of the terms and conditions of this
Application and the Program shall remain in effect and the parties shall continue to perform all of their respective
obligations hereunder.
Except to the limited extent necessary to comply with any applicable law, legal process, or a court order or to enforce a
final settlement agreement or secure enforcement of the arbitrators’ award, the parties agree that the existence, terms
and content of any Arbitration, all information and documents disclosed in any Arbitration or evidencing any arbitration
results, award, judgment or settlement, or the performance thereof, and any allegations, statements and admissions
made or positions taken by either party in any Arbitration shall be treated and maintained in confidence and are not
intended to be used or disclosed for any other purpose or in any other forum. Without limiting the foregoing
confidentiality requirements, You agree that during the pendency of a Dispute You will not publicly or privately
disparage any of the GAP Indemnitees in any way, make or give any comments, statements, or opinions which may be
harmful to the goodwill and reputation of the GAP Indemnitees, or directly or indirectly cause or encourage the making
of such comments, statements, or opinions, or the taking of such actions, by anyone else. For the purposes of this
Application, the term “disparage” includes, without limitation, comments or statements to the press and/or media, or to
any individual or entity with whom the GAP Indemnitees have a business or personal relationship which would adversely
affect in any manner (i) the conduct of the business of the GAP Indemnitees; (ii) the business reputation of the GAP
Indemnitees; or (iii) the personal reputation of the GAP Indemnitees.
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