*In the event of conflicting information between this guidance and a Request for Proposal (RFP), the conflict
shall be resolved according to the RFP.
Service Obligation Requirements
FULL- TIME, 2- YEAR SERVICE OBLIGATION OR HALF- TIME, 2- YEAR SERVICE
OBLIGATION REQUIREMENTS
• If the service obligation includes more than one practice site, ALL sites must meet practice site
eligibility requirements.
• Service credit begins when the contract period
starts.
• Award recipients are required to provide services
for a minimum of 45 weeks per service year for the
duration of the service obligation.
• Recipients have the option to take a maximum of 7
weeks of time off (35 full-time workdays or 280 full-
time working hours) per service year for any reason
(e.g., vacation, holidays, sick leave, or continuing
education). However, time-off does NOT count
toward the 45 week service requirement (45 weeks
service + 7 weeks optional time off = 52 weeks per year). Requests for additional time off are
considered and if approved, require a contract amendment to extend the service obligation
(contract end date).
• Services are provided under full-time employment status. Full-time service is defined as 40
hours per week.
• The 40 hours per week may be compressed into no less than 4 days/week, with no more
than 12 hours of work to be performed in any 24-hour period.
• Hours in excess of 40 hours per week cannot be applied to any other work week.
• If an award recipient works more than the
minimum number of 40 hours per week, and it
is not considered overtime, the only allotted
time off that will need to be deducted are the
hours of absence that cause a participant’s
work hours to fall below the required 40 hours
per week.
• Overtime hours do not count toward service
obligation.
• “On call” hours do not count toward the
service obligation, except to the extent the provider is providing patient care during that
period.
• At least 32 hours per week full-time are spent providing patient care at practice sites.
• Telehealth delivered services, if applicable, cannot exceed more than 75 percent of the
minimum weekly hours required to provide direct patient care.
• No more than 8 hours per week full-time are spent in a teaching capacity or performing clinical-
related administrative activities.
• Award recipients are allowed to change full-time or half-time employment status once per
service obligation upon request to the Agency. If approved, the change will require a contract
amendment and may require a change to the service obligation period/contract term.
healthcare practitioners must
sign a contract and complete a
minimum service obligation at an
eligible practice site(s) that is
located in a federally designated
health professional shortage area
(HPSA).
Example: A practitioner is sick
for 24 hours one week. He works
a standard 60 hours that week
with no overtime so he will only
need to claim 4 hours of allotted
time-off for the week.