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You Have the Right to Appeal An appeal is a request for a hearing regarding a decision made by the
Department. You can appeal in person, by telephone, or in writing for SNAP and FIP. To appeal in writing, you
must do one of the following:
▪ Complete an appeal electronically at https://hhs.iowa.gov/programs/appeals, or
▪ Write a letter telling us why you think a decision is wrong, or
▪ Fill out an Appeal and Request for Hearing form. You can get this form at your county HHS office.
Send or take your appeal to the Department of Health and Human Services, Appeals Section, 321 E. 12
th
St., Des
Moines, IA 50319-1002. If you need help filing an appeal, ask your county HHS office. You can represent yourself.
Or, you can have a friend, relative, lawyer, or someone else act on your behalf. You may contact your county HHS
office about legal services. You may have to pay for these legal services. If you do, your payment will be based on
your income. You may also call Iowa Legal Aid at (800) 532-1275. If you live in Polk County, call (515) 243-1193.
You Will Not Be Discriminated Against It is the policy of the Iowa Department of Health and Human
Services (HHS) to provide equal treatment in employment and provision of services to applicants, employees and
clients without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability,
political belief or veteran status.
If you feel HHS has discriminated against or harassed you, please send a letter detailing your complaint to: Iowa
Department of Health and Human Services, Bureau of Human Resources, 321 E. 12
th
St., Des Moines, IA 50319-
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and
policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including
gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for
prior civil rights activity.
Program information may be made available in languages other than English. Persons with disabilities who require
alternative means of communication to obtain program information (e.g. Braille, large print, audiotape, American
Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf,
hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.
To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program
Discrimination Complaint Form which can be obtained online at:
https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (833) 620-1071, or
by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone
number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant
Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-
3027 form or letter must be submitted to:
1. mail:
Food and Nutrition Service, USDA
1320 Braddock Place, Room 334
Alexandria, VA 22314; or
2. fax:
(833) 256-1665 or (202) 690-7442; or
3. email:
This institution is an equal opportunity provider.
Do Not Mail Applications to the Above Address