TECH TIMES • Vol 21, No. 3•2018
2
Q
Why does it take so long to attach a video to the
tech line case?
A
The video may be too large due to the technician recording unnecessary
information.
How to prevent this concern: provide only the necessary information
(problem with the engine and the VIN plate).
https://www.kiatechinfo.com/local_bulletin/view.aspx?menu_
id=315&docu_no=4092&search_param=%7B%7D&page_no=1
Q
If I am reporting a concern for a new model or
creating a case for a service alert or a repeat
repair that does not need diagnosis, what type of
case should I open?
A
A quality review case is needed. Please indicate in your QR case if it is
a Service Alert , check the ‘Repeat Repair/Vehicle Down’ box (whichever
is applicable) and document the information in the case notes for the
agent that will take possession of your case.
Q
I unlocked my doors and noticed my smart trunk
will not work.
A
Smart trunk will be disabled for 30 seconds after the doors are unlocked,
and if a door is opened it will be disabled until the doors are locked again.
Q
Why am I being asked to attach a WRTY-143 or
WRTY-127 form to a repair assistance case?
A
Techline now has the ability to create PWA cases for the technician
based off of the repair assistance case. All necessary validation
information will need to be attached in the assistance case before the
PWA case can be created. Once all information is gathered, the agent
assigned to the case will create the PWA case.
Copyright © 2018 Kia Motors America, Inc. All rights reserved. No part of this
publication may be reproduced, stored electronically, or transmitted in any form or
by any means without prior written approval from Kia Motors America, Inc. ("KMA").
KMA reserves the right to make any changes in the descriptions, specifications, or
procedures at any time.
The information and specifications provided in this document were accurate at the
time of development. Kia reserves the right to discontinue or change specifications
or design at any time without notice and without incurring any obligation.
• Vehicle servicing performed by untrained persons could
result in injury to those persons or to others.
• Always take proper and necessary safety precautions
when performing any type of service on a vehicle.
• The Kia technician newsletter (Tech Times) is intended
for use by professional Kia automotive technicians only.
It is written to inform technicians of conditions that may
occur on some vehicles. Trained Kia technicians have the
equipment, tools, safety instructions, publications and
expertise to help perform the job correctly.
Vehicle servicing performed by untrained persons could
result in damage to the vehicle.
TECHLINE FAQs
The topics covered in this newsletter are designed to assist you with the diagnosis
and repair of specific vehicle conditions. Just because a condition is described in this
newsletter, do not assume that it applies to your vehicle, or that your vehicle will have
that condition. In all cases, the procedures in the applicable Service Manual and/or
Electrical Troubleshooting Manual or on KGIS should be performed first.
LATEST TECHNICAL SERVICE BULLETINS, SERVICE ACTIONS AND CAMPAIGNS
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BSD/BCW Troubleshooting & Angle Measurement (Multiple Vehicles)
SST 040r1
Compressor Diagnosis Tool Introduction (Multiple Vehicles)
GEN 051r7
Navigation Map Upgrade - Customer Retail (Multiple Vehicles)
ELE 150
Service Action: Battery Management System Logic Improvement (17-18MY DE HEV)
ENG 177Cr4
Service Action: 2.4L Engine Start Logic Improvement (18MY UMa)
ELE 134r1
Combination TSB/SA: Battery Management System (BMS) Logic Improvement (15-16MY PSEV)
SC 164
Power Sliding Door Actuation Logic Improvement (15-18MY YP)
SC 163
Hydraulic Clutch Actuator (HCA) Inspection, Repair or Replacement (17MY DE HEV)