© 2020 TigerConnect, Inc.
|
2110 Broadway, Santa Monica, CA 90404
|
www.tigerconnect.com
Desktop App - FAQs
1
1. What is the dierence between the TigerConnect Desktop App and the Web Messenger?
The Desktop App is nearly identical to the Web Messenger (https://login.tigerconnect.com in
function, but provides additional features like notifications, icon badges, etc. Additionally, for those
users that wish to have priority messaging with TigerConnect, using the Desktop App allows for
uncluttered access to TigerConnect in a standalone app.
2. Do I have to logout of TigerConnect on all my devices before I can log into the Desktop App?
No. Just like with the mobile applications (iOS/Android) and the Web Messenger, you can be logged
into multiple TigerConnect sessions across all supported devices simultaneously.
3. What is the logout time for the Desktop App?
The Desktop App has a 'session timeout' which will prompt you to re-enter your TigerConnect
password in accordance with your organization's Web Console Logout Time. During this 'session
timeout', you will continue to receive notifications of new messages. The timeout period will vary
depending on your organization's requirements. Please contact your administrator or TigerConnect
Client Care if you have any questions about your organization's Web Console Logout time.
4. Will I still get notication of new messages when I am logged out of the Desktop App?
If you click 'Logout' from your Profile Settings (upper-right corner with your name and avatar) in
the TigerConnect Desktop App, you will no longer be able to receive notifications of new messages.
However, as long as you remain logged into TigerConnect, you will continue to receive notifications
in accordance with your organization's Web Console Logout Time, mentioned above.
5. Can I still use the Web Messenger at the same time as the Desktop App?
Yes. You can be logged into both the Desktop App and the Web Messenger. Messages will be
received and can be sent on both platforms.
6. Are Web Messenger and mobile app users able to communicate with Desktop App users?
Yes. Desktop App users are able to receive messages from users on all of TigerConnect’s supported
platforms:
○ iOS (TigerConnect supports the two latest available versions of iOS)
○ Android (Android 4.4 and above)
○ Web Messenger - (IE 11, Chrome 60 and newer, Firefox 54 and newer, and Safari 9 and newer)
7. What are some further features of the TigerConnect Desktop App?
The TigerConnect Desktop App provides additional features from the TigerConnect Web Messenger,
like notification sounds and visual banner notifications, auto-launch on computer startup, system
tray icon (top right on Mac and lower right on Windows). Certain features which are available on the
Web Messenger, like Auto Correct and right-click functionality, are not currently available on the
Desktop App.
8. How do I access and log into the Desktop App?
To access the TigerConnect Desktop App, you will first need to download the TigerConnect Desktop
App by downloading the installer for your respective computer operating system. TigerConnect's
Desktop App is currently supported on Mac and Windows:
○ https://tigerconnect.com/products/download
Once you have downloaded and opened the TigerConnect Desktop App, simply log in with your TigerConnect
username or email address and your password. Please contact your organization’s IT team or Administrator for
assistance with your TigerConnect username and password.
© 2020 TigerConnect, Inc.
|
2110 Broadway, Santa Monica, CA 90404
|
www.tigerconnect.com
Desktop App - FAQs
2
9. I'm logged into my computer, but my coworker also has logged into the TigerConnect Desktop
App on the same computer. Can I be logged into the Desktop App while my coworker is also
logged into their account on the Desktop App?
No. The TigerConnect Desktop App only accommodates one user to be logged in per computer. You
will either need to request the user to log into their Windows session and log out of the Desktop App
- OR - utilize the TigerConnect Web Messenger (https://login.tigerconnect.com) from a supported
web browser.
10. How do I set up Notications on my TigerConnect Desktop Application?
Notifications for TigerConnect's Desktop Application will appear on your computer screen to alert
you when a new message arrives while logged into the TigerConnect Desktop App. They will present
themselves in a certain way, depending on your computer's operating system:
Mac:
Notifications will appear in the upper right hand corner of your
screen and appear as in the example right.
Windows:
Notifications for new messages will appear in the lower right
corner of your screen, just above your computer's system tray.
On both the Windows and Mac Desktop App, your notification experience is configurable in the
following ways (Click your name/avatar in the upper right corner, then Profile Settings --> Desktop
App Settings (left of your profile, or scroll down to the Desktop App Settings section):
1. Notifications (On/O): Enable or disable visible notifications from appearing when new messages
arrive.
2. Bounce Icon (On/O) (Mac Only):
• Allows you to set the TigerConnect icon in
your Mac's Dock to periodically 'bounce' to
gently alert you of a new message.
3. Sounds (On/O): Enable or disable audible
notifications from sounding when new messages
arrive.
4. Change Sound: Select a specific sound for your
message notifications.
NOTE: Desktop App Settings will automatically save once selected.
If you have any additional questions regarding the TigerConnect Desktop Application contact TigerConnect
Client Care via your organization's Toll-Free number (for Premium Support Customers), M-F, 5:30 am - 5:30 pm
PT or Sat/Sun, 8:00 am - 5:00 pm PT at (650) 564-4722 or via email via [email protected].