RFT CARES
®
iOS App
User Guide
© 2017 RF Technologies, Inc. All specifications subject to change without notice.
All Rights Reserved. No Part of this work may be reproduced or copied in any form or by any
means without written permission from RF Technologies, Inc.
Contents
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CONTENTS
CONTENTS ................................................................................. 1
OVERVIEW ................................................................................. 3
Introduction............................................................................ 3
USING THE APP ......................................................................... 5
Location Services .................................................................. 5
Alarms ................................................................................... 5
Red Alarms............................................................................ 5
Claiming .......................................................................... 5
Classification ................................................................... 6
Yellow Alarms ....................................................................... 7
Device ............................................................................. 7
Scheduled Events ........................................................... 7
Refresh Button ...................................................................... 8
Notification Drawer ................................................................ 8
Claiming .......................................................................... 9
Clearing – iOS Notification ............................................. 9
Clearing – RFT CARES Alarm ..................................... 10
Out of Range Warning ........................................................ 10
Lack of Messages ............................................................... 11
Lack of Notifications ............................................................ 11
REVISION HISTORY................................................................. 13
Contents
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Overview
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OVERVIEW
Introduction
The RFT CARES
®
iOS application allows you
to respond to alarms and scheduled events
from your Smartphone. The RFT CARES iOS
application is only for Apple iPhones, iPads,
and iPod Touch devices that run the Apple
iOS operating system v9.0 or v10.0 (and
higher).
The mobile device is configured in the Safe
Alert Series 10.3 or later software, supported
within the wireless network. The wireless
network is the means of communication from
the device to the software. Internet access for
the device is not required.
Once the Smartphone is properly configured
into the software configuration tool, it is able
to receive alarms and scheduled events.
Overview
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Using the App
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USING THE APP
Services
After using the RFT CARES app for a
while, a notification displays stating that
“RFT CARES” has been using your
location in the background. Do you
want to continue allowing this? You
must select Continue in order to keep
receiving notifications.
Alarms critical for daily care activities could
be configured within a messaging group
for Red Alarms (for example, Assistance
Requests). Please refer to Configuring
Alarms and Events for Messaging Groups
in the Series 10 Software Administration
Guide (0510-1129).
Red alarms are High Priority alarms. They
are displayed sequentially as they occur.
In this example, “MY_IPAD_DEVICE” is in
a messaging group receiving Assistance
Request alarms, requiring a response from
a caregiver within the group.
Claim the alarm by pressing the alarm’s I
Got It button.
Using the App
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When the I Got It button is pushed, a blue
pushpin marker appears with the alarm to
indicate that they own this alarm and are
taking responsibility to reset the hardware
associated with that alarm.
When a user takes responsibility for an
alarm, the background of that alarm
remains red on their device but others
within the messaging group see that alarm
change to a green background, with the
device name of the taker’s device
indicated.
NOTE: If a user responds I Got It but
does not respond to the alarm within the
amount of time configured for RFT
messaging, the alarm will repost and all
Smartphones will see the alarm with a red
background. The alarm can then be
claimed by any user within the group.
The configuration option to Enforce Joint
Commission Reporting mandates an alarm
classification reason. When turned on, the
alarm changes to a light gray background
on the phone once it is reset.
NOTE: If the Enforce Joint Commission
Reporting of alarms option has not been
enabled, the Classify button will not
appear and upon hardware reset, the
alarm will clear on its own (with no need
for classification).
Using the App
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The Classify button opens a dialog panel
with options in order to complete the alarm
classification process. Select the cause (a
checkmark confirms your selection), then
select OK.
After choosing an option, the RFT System
will retain that information and the alarm
will be cleared from the Smartphone.
Alarms
Yellow Alarms are medium priority alarms.
They are displayed sequentially as they
occur. Alarms in this category typically
inform the IT or maintenance staff that
there is a hardware problem within the
RFT System (for example, alarms
indicating low battery conditions or
hardware device faults).
There is no Clear option from the device.
These alarms will remain until the
problematic hardware checks in without a
warning condition.
Events
Events may be scheduled for patients
admitted to the system. From the Admit
Information window of the patient, click on
the Schedule tab to schedule one time
only, daily, weekly or monthly events to
alarm on a per patient basis. Refer to the
Series 10 Software User Guide (0510-
1128) for more details on scheduling
events.
Once the task has been completed (for
example, distributing medication or
nutritional supplements to the patient), the
user should press the Clear button in
order to update the RFT System
Using the App
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Button
The Refresh button allows the user to
remove all the alarms from their
Smartphone’s display and request that the
server send just the “active alarm list” for
that particular Smartphone.
Drawer
The RFT CARES app can also receive
alarms when the user is using a different
app if Notifications has been enabled.
This functionality is subject to the following
rules / limitations, as determined by the
version of the iOS running on the device.
iOS 9
Popup alerts will appear for non-alarm
notifications (i.e.: a scheduled event)
when the app is in the foreground
As long as the app is allowed to run in
the background, System notifications
and alarms will be displayed
Notifications can only be removed by
user interaction, not via interactions
within the app
iOS 10 and 11
Non-alarm notifications will appear
when app is in the foreground
As long as the app is allowed to run in
the background, System notifications
and alarms will be displayed
Using the App
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CAUTION: Force closing the RFT CARES
app (double clicking the Home button and
swiping up on the RFT CARES app) will
prevent notifications from being displayed.
If this happens, re-open the RFT CARES
app.
There are two options when receiving an
alarm while in another application.
1. Take responsibility for a red alarm via
the I Got it action associated with the
alarm, without leaving their present
app, using the Notification Drawer.
From the Notification Drawer, the user
can click I Got It and indicate on their
phone and also inform all other
phones in their messaging group that
they are responsible for that alarm
2. Tap on the notification (without
choosing I Got It) and bring up the
main user interface of the RFT
CARES app.
iOS
Notification
The Clear option on the iOS notification
shade is to remove the notification, NOT to
clear or classify the RFT CARES alarm.
When Clear is pressed, no action is taken
on the alarm (it remains on the RFT
CARES list) but the notification on your
screen will no longer be displayed
In the following example, the notification
shade was opened to display the list of all
notifications and then the RFT CARES
notification was expanded. Even though
the notification was expanded to show the
details, pressing Clear will not clear the
RFT CARES alarm. You can however
claim the alarm from here by pressing I
Got It.
Using the App
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RFT CARES
Alarm
In order to clear an event or alarm, you will
need to open the RFT CARES app. Once
the task has been completed or the
hardware reset, press the Clear button in
order to update the RFT System
Range
Warning
If the RFT CARES app is running and it
detects that it is out-of-range of the RFT
Server, the Smartphone will vibrate and
sound an alarm tone and a notification will
be posted.
As the main list of alarms is not available
while disconnected from the RFT server,
the RFT CARES app will transition to its
Settings page. A message on the bottom
of the Settings page will indicate that there
is a connection problem along with specific
areas to check.
Upon successfully reconnecting with the
RFT Server, another notification will be
posted to confirm the reconnection.
NOTE: During a detected disconnection
with the RFT Server, pressing the I Got It,
Classify, and Clear buttons will post a
warning message that indicates that these
button presses will be ignored until
reconnection to the server is completed.
Using the App
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Messages
If no messages appear on the Smartphone
please do the following:
Confirm that on the Smartphone, in the
Settings/Apps section, for the RFT
CARES app, that the Allow Notifications
and the Show in Notification Center
checkboxes are properly checked to ON
(so that the Smartphone is allowed to
show notifications such as these important
messages to its user(s)).
Notifications
If notifications are not appearing on the
mobile device, please do the following:
Confirm that on the device, in the Settings
/ Privacy / Location Services section for
the RFT CARES app, that the Allow
Location Access is checked to Always.
Using the App
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Revision History
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REVISION HISTORY
Revision
Change
A Release
3125 North 126th Street, Brookfield, WI 53005
Phone 800.669.9946 fax 262.790.1784
www.rft.com
0510-0548-A
Release Date: 11/2017