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USING!EMAIL!ETIQUETTE!
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First!and!foremost!ask!yourself,!is!it!necessary!to!communicate!via!email?!!"#$%&!'(!)*+,*!-*!
.*((*+!(#!/#--$0'/1(*!'0!2*+)#03!!41,*!5!(6#$76(!1.#$(!(6*!,1+'#$)!1&,10(17*)!10&!
&')1&,10(17*)!#8!&'88*+*0(!(92*)!#8!/#--$0'/1('#0!:!*-1'%;!(*<('07;!=+'((*0!%*((*+;!'0!2*+)#0;!
>?92*!#+!@1/*A'-*;!*(/B3!
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Always!use!a!subject!line.!!C*!)$+*!(#!.+'*8%9!10&!1//$+1(*%9!=+'(*!(6*!2$+2#)*!#8!9#$+!*-1'%!'0!
(6*!)$.D*/(!%'0*B!!A6')!-19!6*%2!9#$!+*/*',*!1!E$'/?*+!+*)2#0)*B!
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Use!proper!titles.!!@#+-1%%9!1&&+*))!#(6*+)!.9!(6*'+!('(%*!$0%*))!7',*0!2*+-'))'#0!(#!&#!
#(6*+=')*;!)$/6!1)!F+B!G;!H+#8*))#+!G;!F*10!G!#+!I+BJI)BJI+)B;!*(/B!
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Identify!yourself!early!in!the!email!corresponde nc e.!!58!9#$!1+*!$)'07!9#$+!2*+)#01%!*-1'%!
1//#$0(;!'(!-19!0#(!61,*!9#$+!8$%%!01-*B!!>#;!'(K)!'-2#+(10(!(#!'&*0('89!9#$+)*%8!10&!7',*!
1%(*+01(*!=19)!(#!/#0(1/(!9#$!)$/6!1)!1!/*%%!26#0*!0$-.*+!#+!6#-*!0$-.*+B!
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Do!not!use!ALL!capital!letters!to!emphasize!or!highlight!your!message.!!A6')!')!/#0)'&*+*&!(#!
.*!+$&*;!10&!/10!.*!'0(*+2+*(*&!1)!)6#$('07!1(!)#-*#0*!'0!(*+-)!#8!*-1'%!*('E$*((*B!
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Use!diplomatic!language.!!"+'(*!(6*!*-1'%!=6*0!9#$!61,*!('-*!(#!(6'0?!10&!/1+*8$%%9!/6##)*!
9#$+!=#+&)B!!L)*!2#)'(',*!)(1(*-*0()B!!M**2!0*71(',*!#0*)!(#!1!-'0'-$-B!!N0%9!=+'(*!=#+&)!
(61(!9#$!=#$%&!61,*!1%)#!)61+*&!'0!2*+)#0B!
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Write!the!email!when!you!are!calm.!!58!9#$!1+*!*<2*+'*0/'07!109!)(+#07!0*71(',*!*-#('#0)!#+!
0*71(',*!(6#$76()!1.#$(!(6*!)'($1('#0!10&J#+!(6*!#(6*+!2*+)#0;!=1'(!$0('%!9#$!/##%!&#=0B!!5(!
-19!.*!$)*8$%!(#!)**?!#$(!)#-*#0*!=6#-!9#$!(+$)(!#+!1!/#08'&*0('1%!#88'/*!(61(!/10!%')(*0!(#!
9#$+!/#0/*+0)B!!O#$!�K(!=10(!(#!61,*!109!+*7+*()B!!58!0*/*))1+9;!=+'(*!(6*!*-1'%;!.$(!.*!)$+*!
(#!)1,*!'(!'0!draft.!!!"6*0!9#$!+*,')'(!'(!9#$K+*!-#+*!%'?*%9!(#!*&'(!#$(!(6*!*-#('#01%!/#0(*0(!10&!
)('/?!(#!(6*!81/()B!
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