Susan Dynarski, An Economist’s Perspective on Student Loans in the United States,
Economic Studies at Brookings (Sept. 2014).
Navient, Response to Consumer Financial Protection Bureau’s Request for Information
Regarding Student Loan Servicing, CFPB-2015-0021-0355 (July 13, 2015).
Forbearance involves a loan holder agreeing to a temporary stoppage of payments, an
extension of time for making payments, or acceptance of smaller payments. During the
forbearance, interest continues to accrue and is capitalized at the end of the forbearance period.
Consequently, the size of the outstanding obligation may increase due to a forbearance. See
Nat’l Consumer Law Ctr., Student Loan Law, Ch. 4 (6th ed. 2019), updated at
www.nclc.org/library.
New York v. Pa. Higher Educ. Assistance Agency, No. 1:19-cv-09155 (S.D.N.Y. Oct. 3,
2019); Consumer Fin. Prot. Bureau v. Navient Corp., No. 17-cv-00101, 2017 U.S. Dist. LEXIS
123825 (M.D. Pa. Aug. 4, 2017).
Vullo v. Conduent Educ. Serv., LLC, Consent Order (N.Y. Dep’t of Fin. Serv. Jan. 4, 2019),
(alleging that ACS obstructed borrowers’ access to federal loan programs; claiming in part, that
ACS failed to provide borrowers who sought to consolidate their loans the necessary account
information, preventing some from doing so for more than three years); Consumer Fin. Prot.
Bureau v. Navient Corp., No. 17-cv-00101, 2017 U.S. Dist. LEXIS 123825 (M.D. Pa. Aug. 4,
2017).
Consumer Fin. Prot. Bureau, Student Loan Servicing: Analysis of Public Input and
Recommendations for Reform (Sept. 2015).
Consumer Fin. Prot. Bureau v. Navient Corp., No. 17-cv-00101, 2017 U.S. Dist. LEXIS
123825 (M.D. Pa. Aug. 4, 2017); Complaint, Pa. v. Navient Corp., No. 3:17-cv-1814-RDM (M.D.
Pa. June 19, 2019); Complaint, Cal. v. Navient Corp., No. CGC-18- 19 567732 (Cal. Oct. 16,
2018); Complaint, Ill. v. Navient Corp., No. 2017-CH-00761 (Ill. July 10, 2018); Complaint, Miss.
v. Navient Corp., No. G2108-98203 (Miss. July 24, 2018); Complaint, Wash. v. Navient Corp.,
No. 17-2- 01115-1 SEA (Wash. Jan. 18, 2017).
Consumer Fin. Prot. Bureau v. Navient Corp., No. 17-cv-00101, 2017 U.S. Dist. LEXIS
123825 (M.D. Pa. Aug. 4, 2017); Complaint, Pa. v. Navient Corp., No. 3:17-cv-1814-RDM (M.D.
Pa. June 19, 2019); Complaint, Cal. v. Navient Corp., No. CGC-18- 19 567732 (Cal. Oct. 16,
2018); Complaint, Ill. v. Navient Corp., No. 2017-CH-00761 (Ill. July 10, 2018); Complaint, Miss.
v. Navient Corp., No. G2108-98203 (Miss. July 24, 2018); Complaint, Wash. v. Navient Corp.,
No. 17-2- 01115-1 SEA (Wash. Jan. 18, 2017).
Consumer Fin. Prot. Bureau, CFPB Monthly Snapshot Spotlights Student Loan Complaints,
(Apr. 25, 2017); see also Consumer Fin. Prot. Bureau, Consumer Fin. Prot. Bureau Finds
Consumers Complain of Needless Hurdles in Applying for Lower Student Loan Payments (Aug.
18, 2016); Vullo v. Conduent Educ. Serv., LLC, Consent Order (N.Y. Dep’t of Fin. Serv. Jan. 4,
2019).
See, e.g. Vullo v. Conduent Educ. Serv., LLC, Consent Order (N.Y. Dep’t of Fin. Serv. Jan. 4,
2019) (alleging in part, that ACS failed to provide borrowers who sought to consolidate their
loans the necessary account information, preventing some from doing so for more than three
years); Complaint, Hyland v. Navient Corp., No. 18-cv-09031 (S.D.N.Y. Jan. 16. 2019).