TECHNICAL TIP

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MANAGING SMARTPHONE NOTIFICATION SOUNDS

Many smartphones make notification sounds for common user interactions. While some hearing aid

wearers may want these sounds streamed to their 2.4 GHz-enabled hearing aids, others may want to

limit or eliminate them altogether.

When updating a smartphone’s operating system, many of these settings may be reset to defaults.

Therefore, check these settings after installing or updating device operating systems to ensure they

accurately reflect preferences.

iOS 13

With iOS 13 it is now possible to stream notification and system sounds from an iPhone® to EVOKE™

and BEYOND™ hearing aids. Wearers can actively manage these sounds using the processes

described below.

Only Stream Phone Calls

If a wearer would like to stream only phone calls, navigate

to Settings > Accessibility > Hearing Devices > Audio

Routing > Media Audio and set to “Never Hearing Devices.”

This will prevent the hearing aids from streaming audio

that is not related to phone calls. This includes music,

games, notifications, system sounds, and any other audio.

This audio will still play through the phone’s speaker.

If Media Audio is set to “Never Hearing Devices,” the

wearer can stream music to their hearing aids by changing

the audio output to the hearing aids in Control Center.

See diagrams A and B.

Stream Select Notifications

If the wearer would like some but not all notification alerts to stream to their

hearing aids, they should go to Settings > Notifications, then select the app(s)

they do not want to hear alerts from.

After selecting an app, they will need to turn off Sounds. This will also prevent

alerts from those apps from playing through the phone’s speakers.

See diagram C.

Continued on Back

Diagram C.

Diagram A. Diagram B.

TECHNICAL TIP

CRM33/1019

Disable Keyboard Clicks and Lock Sound

If the wearer would like to hear notification sounds, but they do not want to

hear keyboard clicks or lock sounds, they should go to Settings > Sounds

(Sounds & Haptics on iPhone 7 and later) and turn off Keyboard Clicks and/or

Lock Sound. See diagram D.

The Silent Switch

Putting the phone on silent using the physical switch will prevent all

notification and system sounds from streaming to the hearing aids and also

from playing through the phone’s speakers.

NOTE: In iOS 12.4 and earlier, notification sounds do not stream unless the wearer is

already streaming media (music or video) to their hearing aids.

ANDROID™ NOTIFICATIONS WITH A COM-DEX™

While connected to a COM-DEX, Android devices will stream notifications sounds to paired hearing

aids. Android users may manage these notification sounds using the processes below.

Disable Notifications for Select Apps

If the wearer would like some but not all notification alerts to stream to

their hearing aids, they can manually select which apps they would like to

hear notifications from.

Wearers should go into Settings > Notifications and turn off App

Notifications to silence notifications from any and all apps they do not want

to hear notifications from. See diagram E.

Touch & Keyboard Sounds

Some Android devices stream sounds whenever the screen is touched.

To disable this function, navigate to Settings > Sounds and Vibration. Turn

off Touch Sounds and Keyboard Sounds.

NOTE: The location of this setting control may vary on different Android devices.

Silent/Vibrate

Wearers can put their phone in silent mode or set it to vibrate to prevent all system and notification

sounds from streaming to their hearing aids.

To do so, turn the ringer volume all the way down using the volume down button.

Diagram D.

Diagram E.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S.

and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and Google Play logo are trademarks of Google Inc.

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