TRANSCRIPTION COST REDUCTION Reduce Costs and Do More

TRANSCRIPTION COST REDUCTION

Reduce Costs and Do More with Less

WITH HEALTH REFORM AND NEW CARE

MODELS ON THE HORIZON, HEALTHCARE

ORGANIZATIONS CAN REDUCE COSTS AND

DO MORE WITH LESS.

One way is to optimize the critical clinical documentation process and

eliminate the costly, time-consuming variables that contribute to inaccuracies

and incomplete documentation. That’s where M*Modal’s solutions come in,

with targeted products and services that will meet your organization’s needs,

regardless of its size.

Our goal is to give you the added ﬂexibility to speed up and improve the

entire transcription process and ﬁne tune clinical operations and workﬂows.

Essentially, you can have it your way—internal transcription, outsourced

domestic or global transcription, or a combination of the two.

With our Speech Understanding™ technology built into M*Modal Fluency for

Transcription™, transcriptionists and editors can improve productivity while

optimizing turnaround time (TAT), document quality and accuracy—all

monitored by Quality Assurance and HIM personnel, as needed.

Perhaps most important, physicians have the choice to dictate and edit their

own speech-recognized reports. During time-constrained patient encounters,

physicians can efﬁciently capture a more complete patient story and store

it in a format that adds structure to the narrative, providing depth to

point-and-click structured data accessed in EHRs.

M*Modal Fluency solutions help you stream-

line the process and minimize MT workloads,

shorten documentation and revenue cycle time,

and lower transcription costs overall, while

providing the capabilities that promote higher

physician satisfaction and better care.

With improved documentation, you’re better prepared

for physician reviews, downstream coding processes and

collaboration with other physicians, which leads to:

• Improved quality of patient care during and immediately after the initial visit: Less time

keyboarding, more time analyzing and communicating with the patient. Physicians simply tell

the patient story providing details and care directives as time permits, which helps them stay

on schedule while capturing critical details about their patients and conditions. M*Modal listens

and does the rest!

• Improved documentation quality, coding accuracy and patient care by adding structure to

the narrative: Capture the “gold” and allow medical transcriptionists, editors, coders and

radiologists to quickly resolve potential transcription errors as they sharpen the patient story.

• Improved collaboration with consulting physicians: With access to the complete patient story,

receiving physicians can deliver the same or better quality of care faster. Receiving physicians can

see complete transcripts, rather than missing critical information or depending on intermediaries

to ﬁll in critical information gaps.

Improve the productivity of your documentation process with

highly trained transcription professionals—whether you’re

supporting existing in-house capabilities or looking for new

outsourced resources.

Accurate transcription is critical to the quality and expediency of healthcare delivery, as well as

reimbursement. If recruiting, training and retaining qualiﬁed transcriptionists and editors ranks

among your organization’s top challenges, M*Modal has a solution. Whether it’s time to outsource

all or a portion of your organization’s transcription needs, you can easily tap into our pool of proven

transcription talent and services.

M*MODAL TRANSCRIPTION SERVICES

Healthcare organizations have relied on M*Modal to deliver quality transcription services for more

than 40 years. M*Modal offers an experienced workforce of medical transcriptionists and editors—

one that can scale and adapt to the growing needs of any organization, from community hospitals to

large, multi-facility healthcare enterprises. Our industry-leading quality and TAT performance illustrate

our ongoing commitment to accuracy without compromising speed.

With our integrated quality assurance tools, dedicated Customer Relationship Managers and over

9,000 experienced, U.S.-based and global transcriptionists and editors, we deliver transcription

quickly and accurately—allowing your organization to reduce costs, increase physician satisfaction

and improve patient care.

M*Modal’s global delivery model is effective in providing clients with the cost beneﬁts, time-sensitive

delivery, skills and resource scalability needed for success.

ONE OF THE NATION’S LARGEST TRANSCRIPTION

SERVICES PROVIDERS

Physicians can easily capture and share the complete patient story for use by

the rest of the organization.

M*Modal Fluency for Transcription strengthens the entire process by:

• Supporting narrative dictation through any source—PCs, phones,

smartphones, dictation stations and real-time speech recognition methods.

• Reducing quality assurance costs with intuitive tools that provide

automated feedback to medical transcriptionists and editors.

• Giving physicians the option to record, edit and complete their own

documentation—or send it into the back-end transcription process

where expert transcriptionists and editors take over.

Centrally manage your dictation workload with productivity-

enhancing and quality assurance tools. Transcriptionists and

editors will produce more timely and accurate reports while

enabling your physicians to spend less time editing and more

time treating patients.

M*MODAL FLUENCY FOR TRANSCRIPTION

™

Providers can use front-end speech recognition as part of

M*Modal Fluency for Transcription to improve productivity

and help meet increasing demand.

Building on powerful M*Modal technologies, M*Modal Fluency Flex delivers greater efﬁciency and

supports the natural and individual workﬂows of physicians by providing additional ways to create

documents, so they can focus on what matters most—patient care.

With M*Modal Fluency Flex, physicians can use a workstation or their preferred devices—such

as phone, smartphone or tablet—for real-time, front-end speech recognition to either self-edit

documents or send them to transcription for review and editing. With the self-edit option, physicians

have immediate access to the ﬁnal report, which they can sign electronically and upload to the

facility’s EHR and other clinical information systems.

Whatever option you choose, M*Modal Fluency Flex uses the same cloud-based, advanced M*Modal

Speech Understanding technology, powered by our back end speech recognition and transcription

process. You can easily and instantly use existing physician speech proﬁles for optimal accuracy.

There is no need to train the system; it already recognizes the voice proﬁle.

M*Modal Fluency Flex

™

Mobile is an option for M*Modal Fluency for Transcription

™

clients. Mobile

Dictation via M*Modal Fluency Flex

™

will be offered to M*Modal Fluency for Transcription

™

clients.

M*MODAL FLUENCY FLEX

™

Physicians can simply speak and create patient story details and

care directives, while automatically populating EHRs—improving

quality of care just by doing what comes naturally.

In a world of EHRs, Meaningful Use, ACOs and increasing regulations, healthcare providers are more

than challenged to keep up with new requirements and still deliver quality patient care. Speech

Understanding™ M*Modal Fluency Direct is the intelligent approach to meet the challenge.

Going beyond simple speech recognition, M*Modal Fluency Direct enables physicians and clinicians

to automatically populate EHRs and other clinical documentation systems that help your organization

document patient information, power your revenue cycle and comply with government initiatives.

M*MODAL FLUENCY DIRECT

™

M*MODAL FLUENCY FOR PRACTICES

™

Our cloud-based document management platform keeps practices

running efﬁciently. Physicians and administrators can easily access

and distribute all patient information from just about anywhere.

With or without EHRs, the physician’s narrative of the patient story remains an essential element in

delivering quality care. With M*Modal Fluency for Practices, physicians can tell the complete patient

story using a smartphone, phone or digital recorder, and readily access and distribute all patient-

related information and transcripts through a robust cloud-based document management platform.

In addition, M*Modal Fluency for Practices can be quickly implemented without training and with

minimal IT investment. Practices beneﬁt from:

• Web-based access to patient narratives in an easy-to-use transcription and document management

workﬂow system that helps enable HIPAA compliance, and includes robust security measures, solid

business continuity plan, limitless archival backup and a comprehensive audit trail.

• A system that seamlessly integrates with EHR and practice management software systems,

providing one-point access to the clinical narrative, and delivering time savings and productivity

gains over template-based input.

• An easy to navigate application with all critical information available on the dashboard screen,

allowing users to perform the most common document-related actions from a single screen.

0719

To ﬁnd out more, visit our website at mmodal.com

or contact us at 866-542-7253.

About M*Modal

Now a part of 3M, M*Modal is a leading healthcare technology provider of advanced clinical

documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic

health records (EHR) for improved healthcare and comprehensive billing integrity. M*Modal also

provides advanced cloud-based Speech Understanding

™

technology and data analytics that enable

physicians and clinicians to include the context of their patient narratives into electronic health records

in a single step, further enhancing their productivity and the cost-saving efﬁciency and quality of

patient care at the point of care.