Penn State University, DPD
7 February 2022 Page 27
Appendix A: ACEND Procedure for Filing a Complaint against Accredited
Programs
The Accreditation Council for Education in Nutrition and Dietetics (ACEND) has established a
process for reviewing complaints against accredited programs in order to fulfill its public
responsibility for assuring the quality and integrity of the educational programs that it accredits.
Any individual, for example, student, faculty, dietetics practitioner and/or member of the public
may submit a complaint against any accredited or approved program to ACEND. However,
the ACEND board does not intervene on behalf of individuals or act as a court of appeal for
individuals in matters of admissions, appointment, promotion or dismissal of faculty or students. It
acts only upon a signed allegation that the program may not be in compliance with the accreditation
standards or policies. The complaint must be signed by the complainant. Anonymous complaints
are not considered. Where a complainant has threatened or filed legal action against the institution
involved, ACEND will hold complaints in abeyance pending resolution of the legal issues and the
complainant is so advised.
1. ACEND staff forwards all written complaints to the ACEND chair within three weeks of
receipt of the complaint.
2. If the ACEND chair determines that the complaint does not relate to the accreditation
standards or policies, the complainant is notified in writing within two weeks of the Chair's
review that no further action will be taken.
3. If the ACEND chair determines that the complaint may relate to the accreditation standards
or policies, the complaint is acknowledged in writing within two weeks of the chair's review
and the complainant is provided a copy of the process for handling the complaint.
4. At the same time as the complainant is notified, the complaint is forwarded to the program
by express mail second day delivery for tracking purposes. The administrative officers of
the institution or organization sponsoring the program, currently on file with ACEND,
receive copies of the correspondence by first class mail. At the request of the complainant,
the name of the complainant is "blocked out" within the body of the written complaint that
is sent to the program.
5. The ACEND chair requests the program to conduct a preliminary investigation and submit a
report addressing the relevant accreditation standards or policies postmarked no more than
30 calendar days from receipt of the notification, as documented by the record of second day
delivery.
6. The ACEND chair may also request further information or materials relating to the
complaint from the complainant, the institution or other sources.
7. The ACEND chair appoints a review committee to consider the complaint, along with all
relevant information. The review committee recommends appropriate action to the ACEND
board at its next scheduled meeting.
8. In determining the appropriate action, the ACEND board considers the complaint, materials
relating to the complaint, the review committee's recommendation, if any, and additional
evidence provided by the program, if any.
9. The ACEND board or the ACEND chair may determine that legal counsel is needed to
address the complaint. Staff works with the ACEND board and legal counsel to identify a
plan to address the complaint.