Psychologist 1 Class Code: 03245/83245
2
Competencies Required
Knowledge:
• Psychology – Human behavior and performance; individual differences in ability, personality, and
interests; learning and motivation; psychological research methods; and the assessment and
treatment of behavioral and affective disorders.
• Therapy and Counseling – Principles, methods, and procedures for diagnosis, treatment, and
rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Customer Service – Principles and processes for providing customer services, including customer
needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Law and Government – Laws, legal codes, court procedures, precedents, government regulations,
executive orders, agency rules, and the democratic political process.
• English Language – The structure and content of the English language, including the meaning and
spelling of words, rules of composition, and grammar.
Abilities:
• Problem Sensitivity – Tell when something is wrong or is likely to go wrong. It does not involve
solving the problem, only recognizing there is a problem.
• Deductive Reasoning – Apply general rules to specific problems to produce answers that make
sense.
• Inductive Reasoning – Combine pieces of information to form general rules or conclusions.
• Oral Comprehension – Listen to and understand information and ideas presented through spoken
words and sentences.
• Oral Expression – Communicate information and ideas in speaking so others will understand.
• Law and Government – Understand and adhere to applicable laws, legal codes, administrative
rules, and regulations.
• Written Comprehension – Read and understand information and ideas presented in writing.
Skills:
• Active Listening – Giving full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriate, and not interrupting at inappropriate
times.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to problems.
• Speaking – Talking to others to convey information effectively.
• Complex Problem Solving – Identifying complex problems and reviewing related information to
develop and evaluate options and implement solutions
• Active Learning – Understanding the implications of new information for both current and future
problem-solving and decision-making.
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to
choose the most appropriate one.