Hertz New Zealand FAQs

Card Surcharge

Rentals paid for by credit card will be subject to a 2.53% including GST card processing

fee.

Drivers License Requirements

NZ law requires a current foreign drivers’ licence in another language also be

accompanied by an English translation or an International Drivers Permit. This

translation must be provided by an authorised service or nominated authority. For

information please click here

After Hours Returns

Customers can return vehicles after hours to most locations across New Zealand by

depositing the keys in the secure drop-box provided. Please click here to see the

locations that have restricted access after-hours.

Loss Damage Liability

Your rate includes damage cover for the hertz vehicle and third party property and is

subject to an loss damage liability of:

• $5,500.00 inc GST for car classes B2,D,E,F,F2,G,G2,I,J & J2

• $6,001.00 inc GST for car classes E2,H,H2,K,L,M,U4,V,V1,V5 & X

• $7,200.00 inc GST for car class M5

Hertz Options

The purchase of a Hertz Option may reduce or eliminate your liability for loss or damage

to the vehicle.

The Hertz Options do not provide protection in the event of loss or damage arising from

a Prohibited Use or for loss or damage to accessories on hire. Hertz Options also

excludes infringements including traffic and parking fines, tolls and private parking

charges which are on-charged to your Card, and Fuel.

Hertz offers bundled packages incorporating reduced liability or damage to the vehicles

and additional services. These are referred to as Loss Damage Waiver (LDW), Maximum

Damage Waiver (MDW) and Super Damage Waiver (SDW). See below for information

on each Hertz Option.

Loss Damage Waiver (LDW)

LDW is an optional product which reduces your potential liability to us in the event of loss

or damage to the vehicle (and other Incident Damages described in Annexure 1 of your

rental terms) from the LDL to the reduced amount specified on the Rental Agreement,

and this product will also: Waive any fee for Towing.

Maximum Damage Waiver (MDW)

MDW is an optional product, under which you can reduce the LDL to zero and you will

benefit from:

• No liability for damage to the Vehicle, or for loss or damage to the Vehicle’s keys

or the accessories the vehicle comes with as standard. (It will not reduce your

liability for optional additional accessories purchased, such as infant seats or

GPS.)

• Fees waived in respect of Towing, Hertz Claims Management and External

Damage Assessment

• The charge for MDW is capped at 10 days per 30 days rental (i.e. pay for 10 days,

get up to 20 additional days’ cover for free)

Please note that for Heavy Commercial Vehicles, this product will reduce liability to the

sum shown in the Rental Agreement (it will not reduce liability to zero).

Super Damage Waiver (SDW)

SDW is an optional product under which you reduce the LDL to zero and you will benefit

from:

• All the benefits of Maximum Damage Waiver (MDW – see above), and

• Fees for Additional Driver and Roadside Assistance (in the event of your fault) are

also waived

Please note that SDW is not available for Heavy Commercial Vehicles.

Refueling Options

Hertz provide you with a full tank of fuel at time of rental and options are available for

replacing the fuel you use.

Options include -

Fuel Purchase Option (FPO): Customers can purchase the tank of fuel in the car at the

time of rental, return the car with any fuel level, and incur no additional refuelling

charges. When customers accept FPO, they purchase a full tank of fuel and will not

receive a refund for any unused fuel at return. FPO is generally best suited to customers

who anticipate driving 250 or more kms during the rental.

Fuel Purchase Option (FPO) Half tank: Customers can purchase half a tank of fuel in

the car at the time of rental, return the car with half a tank of fuel. Customers will not

receive a refund for any unused fuel at return. Available at all locations.

Re-fuelling Service Option (FCL)

A refueling service is offered for your convenience when you choose to return the vehicle

with less than a full tank of fuel. Hertz will refill the vehicle for you and the refueling

service charge will be added to the cost of the rental. This option is available at all Hertz

locations, however fuel charges may vary by location.

Renter Refills Vehicle

You may personally refill the tank at a petrol/fuel station with the correct fuel for the

vehicle, using either unleaded or diesel according to which fuel the vehicle takes. Make

sure you check the refill with the correct type of fuel for the rental vehicle. This must be

done immediately prior to returning the vehicle to a Hertz location.

Method of Payment

A credit card surcharge of 2.53% including GST will apply to rentals.

Acceptable form of payment via the internet is limited to major charge or credit cards or

credit card information contained in your Hertz Gold Plus Rewards Profile.

A credit card is required to reserve a vehicle; however, you may opt to pay with a debit

card or cash* upon return of rental vehicle, if desired.

At the time of rental, an authorisation is obtained on your charge/credit card based on

the estimated rental charges. You must have enough credit on your card to cover all

charges plus a bond of $200.00.

Acceptable credit/charge cards

• American Express

• Mastercard

• Visa

• Eurocard Optima-Amex

• Vector-MC

• Hertz Charge Card

Visa/Mastercard Reward Debit Cards are not acceptable at time of booking. Travelex

cards are not accepted as a form of payment.

Age Restrictions

The minimum rental age is 18 years* for the B2,D,G,F2,F and I .

The minimum rental age is 21 years for the H, J, J2, K, U4, V and V1.

The minimum rental age is 25 years for the M, M5,V5 , X.

Renters must have held their full licence for at least 12 months.

The minimum rental age and other requirements for additional drivers will be the same

as for the renter.

Age Surcharge

An Age Surcharge will apply for all drivers, whether Additional Authorised Drivers or on

the rental agreement, who are aged between 18-20yrs.

Cost: $20.00 per day including GST.

Driver's Licence

At time of rental you must present a valid driver’s licence appropriate for the vehicle you

are intending to drive.

NZ law requires you to carry your driver’s licence with you whenever you are driving as

well as requiring that your licence be in English.

If your driver’s licence is in any language other than English it must be accompanied by

an English translation or an International Drivers Permit. This must also be produced

before renting a vehicle.

Licence translation (into English) must be provided by -

A NZ Transport Agency authorised translation service, or

A diplomatic representative at a high commission, embassy or consulate, or

The authority that issued the overseas licence.

The following documents may also be acceptable as a translation -

An International driving permit – issued in accordance with a United Nations Convention

on road traffic

A translation document issued by a Notary Public Office in China.

Please find the link below to NZTA approved translators -

https://www.nzta.govt.nz/driver-licences/new-residents-and-visitors/approved-translators/

The above also applies to all named additional drivers.

It is recommended that you arrange a translation before arriving to collect a vehicle – this

will eliminate delays or potential refusal to provide you with a vehicle.

A learner, provisional or restricted licence is not an accepted licence to rent a vehicle

from Hertz.

GRACE PERIOD

You may be charged an extra day’s rental for each 24 hour period entered into following

the return time at then current rental rates, although you are allowed a ‘grace period’ of

0 to 59 minutes late: no charge

60 to 119 minutes late: 1/2 of daily rental charge for that vehicle

120 minutes to one day late: daily rental charge for that vehicle

One Way Rentals

One-way rentals are those that pick up in one city and return to another city or location.

Availability of a one-way rental is based on the location's restrictions and the vehicle type

being taken one-way.

The exact drop fee amount can be located by hitting submit. Then under the total cost

follow the link 'More Details About Your Quote'.

Rental Requirements and Restrictions

You must meet the minimum age restrictions, present a valid driver’s licence and

possess an acceptable credit/charge card in your name. See Method of Payment, Age

Restrictions and Driver’s Licence sections.

Cars are driven on the left side of the road.

Hertz vehicles cannot cross between the North and South Island. You will need to leave

your vehicle at Hertz Picton or Wellington ferry location and collect another vehicle once

you have crossed the Cook Strait. For further information refer to Traveling Inter-island

section.

OPENING HOURS

The Hertz ferry terminal locations are not open to meet every ferry. Staff will meet the

late ferry by prior arrangement only. A NZ$50 +GST fee applies to bookings that require

us to meet a ferry after 18:00. If the last ferry is running late, please phone the branch to

discuss pick up arrangements.

SOUTH ISLAND – Picton Ferry Terminal Office. Opening hours: Mon – Sun 08:00 –

18:00 Phone: (03) 520 3044

NORTH ISLAND – Wellington Ferry Terminal Office. Opening hours: Mon – Sun 08:00 –

18:00 Phone: (04) 384 3809

Please check opening hours for other locations.

Additional Services

Hertz Gold Plus Rewards Service Counter

With Hertz Gold Plus Rewards we have a car ready and waiting for you at over 1000

Gold locations worldwide. Hertz Gold Plus Rewards is the hassle-free way to rent a car

around the world. There’s no paper work to deal with, no long queues – nothing to slow

you down.

When you reach your destination, go to the special Hertz Gold Plus Rewards designated

counter. Show your Driver’s Licence to the Hertz service representative, who will hand

you your keys along with your pre-printed rental agreement with your pre-selected car

class, optional services and credit card taken care of. Then simply proceed to your car

and drive off.

See Hertz Gold Plus Rewards in location index for availability.

Hertz Gold Plus Rewards

Hertz Gold Plus Rewards members get rewarded. The more you rent the more you earn.

With Hertz Gold Plus Rewards service there is no more waiting at the counters or

paperwork to complete. As a Hertz Gold Plus Rewards member you can enjoy -

Hassle-free and fast track rental service.

Privileged and personal treatment every time you rent a Hertz car in Australia and

around the world.

Dedicated reservation and customer service agents.

Faster reservations – however you choose to make a booking, be it online or via the

phone, you’ll spend less time doing it.

Earn one Hertz Gold Plus Rewards point for every qualifying U.S. dollar spent on Hertz

rentals at locations worldwide and one Free Weekend Day starts at just 550 points.

Members also enjoy benefits that include -

Use your points on a wide range of car classes, destinations and one-way rentals

There's Any Day Rewards with no blackouts

Redeem your points on hertz.com.au anytime

Transfer points as many times as you want to your spouse or domestic partner

Child Seats

Infant (Baby)/Child Seats

Approved by New Zealand safety standards for children between 0 months - 1 year. For

use in the rear seats of vehicles only. Seats are usually installed prior to the renters

arrival, however it is the renter's responsibility to check installation.

Cost: $14.95 including GST per day (Capped at 4 days for every 30 day period)

This seat is not a baby capsule. It is a convertible rear facing child seat. Please put

child's age in the 'Customer Remarks' field when making your reservation.

New Zealand law requires all children under 7 years to be restrained by an approved

child restraint.

Child seats

Approved by New Zealand safety standards for children between 1 - 4

years. Recommended for use in the rear seats of vehicles only. Seats are usually

installed prior to the renters arrival, however it is the renter's responsibility to check

installation.

Cost: $14.95 including GST per day (Capped at 4 days for every 30 day period)

Please put child's age in the 'Customer Remarks' field when making your reservation.

New Zealand law requires all children under 7 years to be restrained by an approved

child restraint.

Booster seats

Approved by New Zealand safety standards for 15-36kg weight range and 96-145 cm in

height and aged approximately between 4 - 12 years. Recommended for use in the rear

seats of vehicles only. Seats are usually installed prior to the renters arrival, however it

is the renter's responsibility to check installation.

Cost: $14.95 including GST per day (Capped at 4 days for every 30 day period)

This seat is a fully backed booster seat which is height adjustable to fit children up to 12

years. It features a contoured back to fit all vehicles. It uses the vehicle's seat belts and

therefore has no harnesses.

New Zealand law requires all children under 7 years to be restrained by an approved

child restraint.

Children 8 and over must wear a seat belt.

Hertz NeverLost – New Zealand

Featuring fast, accurate route calculation, the most up-to-date national maps you can

drive with confidence with the remarkable NeverLost® in-car navigation unit as your

guide.

The NeverLost unit identifies exactly where you are at any time, and shows and tells you

how to get to wherever you want to go.

Features:

• Compact and easy to install and enter destinations

• Anti-glare high resolution 4.3” touch screen

• Anti-shake docking station & bracket

• Intelligent Key word search

• Advanced Points of Interest search

• Premium guidance with advanced mapping information

• Safety alerts

• Fuel efficiency mode

NeverLost is available at all locations to availability for a daily cost of $12.60 inclusive of

GST.

If an after hours return, leave unit in the glove box and lock the vehicle.

NeverLost units can be taken one-way.

Multi Island rentals are NOT available with these units. NeverLost equipment must NOT

be taken across the Cook Strait. The renter must return the NeverLost® equipment to

the Hertz counter or leave it in the glove box of the first vehicle and pick up another unit

with their second vehicle after they have crossed the Cook Strait.

If the renter takes the NeverLost® Equipment across the Cook Strait $57.50 inclusive of

GST relocation fee will be charged.

For further information contact Hertz Reservations on 0800 654 321

Ski Equipment New Zealand

Available at selected locations.

Chains

Cost per Day: $17.25 inclusive of GST (Capped at 5 days)

Maximum Charge: $85.25 inclusive of GST

Ski Racks/Snowboards

Available on all vehicles except Groups B (Economy Sedan/Hatch) and K (Passenger

Van)

Cost per Day: $17.25 inclusive of GST (Capped at 5 days)

Maximum Charge: $86.25 inclusive of GST

Ski Racks and Chains

Available on all vehicles except B and K (as above)

Cost Per Day: $34.50 inclusive of GST (Capped at 5 days)

Maximum Charge: $172.50.50 inclusive of GST

Fees and Surcharges

Tax

A Goods and Services Tax (GST) of 15% applies to any rental in New Zealand.

Credit Card

A credit card surcharge of 2.53% including GST will apply to rentals.

Airport Concession / Ferry Terminal Fee Recovery

An Airport Concession / Ferry Terminal Fee Recovery (ACFR) will apply at all Hertz

airport and ferry locations. Multi-Island hires will incur a Ferry Terminal Fee upon pickup

on the second island.

The fee is $46.00 inclusive of GST.

At the following Airport Locations, the Airport fee is $51.75 inclusive of GST -

• Auckland Airport

• Wellington Airport

• Christchurch Airport

• Queenstown Airport

Remote Locations

A Remote Location Fee of $46.00 including GST applies to rentals commencing at -

• Kerikeri

• Gisborne

• Hastings

A Remote Location Fee of $28.75 including GST applies to rentals commencing at -

• Kawerau

After Hours

After hours vehicle pick up is available at most Hertz locations by request, a $57.50

including GST opening fee will apply.

Additional Drivers

There is an extra charge of $5.50 for additional drivers in New Zealand.

Anyone can become an additional driver provided they -

Meet the age requirements of the rental

Can present a current full driver’s licence

Sign an additional drivers form to be attached to the rental agreement. This can be done

at any Hertz office at any stage of the rental.

Additional drivers hiring under contract rates do not need to present their licence or sign

an additional driver form - providing the primary driver has fulfilled the requirements of

hiring a hertz vehicle.

Airport Concession / Ferry Terminal Fee Recovery (ACFR)

An Airport Concession / Ferry Terminal Fee Recovery (ACFR) will apply to all rentals

that start from a Hertz Airport or Ferry location.

This fee will only be charged on pick-up, not return.

The fee is $46.00* inclusive of GST.

At the following Airport Locations, the Airport fee is $51.75* inclusive of GST -

• Auckland Airport

• Wellington Airport

• Christchurch Airport

• Queenstown Airport

Multi-island hire will incur an Airport/Ferry Terminal fee Upon pick-up on the second

island. $46 inclusive of GST.

*Corporate rates may vary so please check at time of reservation.

This fee partially reimburses Hertz for fees imposed by the Airport / Ferry facility owners.

Toll Roads

There are three toll roads in New Zealand. One is the auckland Northern gateway north

of Auckland between Silverdale and Puhoi. The other two are the Tauranga Eastern Link

toll road and the Tauranga Takitimu drive. In each case there are alternative, non-tolled

roads.

Tolls can be paid through Hertz New Zealand. Please advise Hertz that you will use, or

have used, a toll road.

Hertz will charge $6.90 inclusive of GST per rental for the toll, regardless of how many

toll trips occured during the rental.

A toll trip can be prepaid via the toll company if desired. To do this,

visit www.tollroad.govt.nz or call 0800 40 20 20 (free phone call within NZ).

Once the trip has occured, the only option is to pay via Hertz New Zealand.