Glean for Students FAQs from the Glean website:-

Glean for Students

Info-FOMO is real: you leave 65% of

information behind in class. And no wonder! The volume and speed of the

information you receive makes it harder to learn.

Enter Glean: the antidote to information overload. Our technology empowers

you with a proven note taking process.

Engage fully in class without distractions, and then identify and retain

information as you study. Capture everything by combining audio, slides, and

text using our mobile or web app. It works online or offline, in-person or

virtually.

Get started today and join the students who improved their grades from a C-

to A+.

Guide to getting started: https://help.glean.co/category/126-x-getting-

started

FAQs from the Glean website:-

Will Glean work on my device?

Glean can be used on Windows, Mac and Chromebooks, and the mobile app

is available on iOS and Android devices.

Does Glean work offline?

Once you’ve logged in, Glean can be used on and offline. Recordings sync to

your account once you reconnect to the internet. Glean synchronises any

recordings taken offline when an internet connection is live and Glean is

active. Once logged in, a user can go offline for a period of up to 30 days, at

which point re-authentication will be required to use the software. This also

applies if a user manually logs out.

How does transcription work in Glean?

Glean allows students to convert their audio recordings to text after class.

Head here for more information.

Can I use Glean to record online audio?

Yes! You can use Glean to take notes during online classes using Zoom or

other similar platforms.

How easy is Glean to use?

Glean is specifically designed to be simple to learn. Typically, it takes just a

couple of minutes to get up and running.

Are there limits to how much students can record?

Nope! Students can record as much as they like in Glean.

Where can students use Glean?

Glean can be used on Windows, Mac and Chromebooks, and the mobile app

is available on iOS and Android devices.

Can I record online classes?

Yes, Glean is designed to work equally well in both online and in-person

classes, using either your device’s microphone or recording directly from your

browser or application window. A helpful article that explains the different

recording options can be found here: Recording Audio

Can I record Zoom lectures?

Yes, though Mac users need to join the meeting using their Chrome browser

rather than the Zoom application. Users can learn more about this here.

Does Glean work on mobile?

Yes, the Glean Mobile app is available on Google Play (Android) and App

Store (iOS). However, a user will need to have set up a Glean account prior to

using the mobile app.

Does it have transcription capability?

We currently offer Transcription to our Glean for Education customers which is

what UMass and the 5 Colleges use.

How do users access the Glean mobile app?

Users can download the app from the App Store or Google Play Store and

Is Glean accessible?

Accessibility is at the heart of Glean and will always be a key focus of ours.

We're currently consulting with external accessibility experts and working

towards our WCAG AA accreditation.

Do I need a Google account?

No, your Glean account can be set up and activated using your UMass email

address.

What system availability will be guaranteed with Glean?

We do not currently have a standard SLA with guaranteed uptimes. However,

the uptime for the last 6 months has been 99.995%, and we are aiming for

99.999%.

When is customer support available?

Our support team are UK based and will be available from 9am to 5pm GMT.

Accessibility Help

Screen reader support

Glean is regularly tested with screen readers to ensure compatibility.

We test using NVDA on Windows and Apple VoiceOver on Mac. Our aim is to

ensure screen reader users have a comparable experience of Glean to visual

users. This is an ongoing process, and occasionally some issues slip past us

in testing.

Limitations that we are currently working to fix:

Our labels can be added using keyboard shortcuts. At the moment we have

no way of disabling those shortcuts which could affect some keyboard users.

If you do notice any issues or have any suggestions for improvement then we

would love to hear from you, we are always trying to improve Glean for

everybody.

Changing the appearance of Glean

Color and contrast

All text elements within the Glean interface meet WCAG 2 Level AA

standards.

Glean does not currently include customizable color or contrast settings.

You can change the appearance of Glean by installing free web extensions.

Font

Glean uses a print-disability-friendly sans serif font: Nunito Sans.

Glean does not include in-built options to change the font.

You can change the appearance of text in Glean using web extensions which

change the default font for your browser, such as Open Dyslexic for Chrome*

[last tested 10/17/2019]

Text Size

Text within Glean has been designed to be responsive to a user's browser

settings. Font size is defined in relative units (rem), and will reflect the user's

chosen display settings.

The Glean interface supports the "Very Large" font size in Chrome.

For more information on changing the default font size in the Chrome browser,

see: https://support.google.com/chrome/answer/96810?*

Page Zoom

Glean is usable at a page zoom of 200%.

Support for keyboard-only access

Glean has been designed with keyboard accessibility in mind, and is fully

usable without mouse input.

Navigation

You can navigate between different parts of Glean without using a mouse.

Keyboard Shortcuts

You can navigate through and interact with the Glean interface using common

keyboard interactions (e.g. Tab to navigate and Enter to select). You can also

undo actions using Ctrl / Command Z and Shift Ctrl / Command Z.

We've tried to ensure that navigation order is logical, and keyboard focus is

indicated with a visible outline.

Glean also supports keyboard-only annotation workflows.