TERMS AND CONDITIONS OF SALE This page together with the

Samsung.com Terms and Conditions of Sale – v.2024.01

TERMS AND CONDITIONS OF SALE

This page together with the documents referred to within it (“Terms and Conditions”) tells you the terms and

conditions on which we supply any of the products (“Products”) listed on our website

http://www.samsung.com/uk and Samsung Shop Mobile App (together “Samsung Shop”), our student and

youth store www.samsung.com/uk/multistore/uk_student/ (“Student and Youth Store”) and our Enhanced

Partnership Program store www.samsung.com/uk/multistore/uk_networks/ (“EPP Store”) to you (together

the/our “Websites”). These Terms and Conditions do not cover the sale of our Products by third parties to you.

Please read these Terms and Conditions carefully and understand them before ordering any Products from the

Websites. You should understand that by ordering any of our Products from the Websites, you accept these

Terms and Conditions. If you refuse to accept these Terms and Conditions, you will not be able to order any

Products from the Websites. You may print a copy of these Terms and Conditions for future reference. We advise

to do so at the time an order is made. We are under a legal duty to supply goods in conformity with these Terms

and Conditions of sale.

Please note that there are two sets of Terms and Conditions of Sale on this page. The set immediately below

under the heading “Terms and Conditions of Sale for Samsung Shop” apply to orders placed by consumers

through the Samsung Shop, the Student and Youth Store and/or the EPP Store. The set of terms at the bottom

of the page, under the heading “Terms and Conditions of Sale for Samsung Business Shop” apply to orders

placed by business customers through the Samsung Business Shop.

By purchasing a contract phone (which is made up of a Samsung mobile product (a “Handset”), SIM card and an

application to the relevant network provider (a “Network Provider”) for the provision of access to a mobile

network (“Network Services”), together (a “Contract Phone”)) you are also entering into a contract with your

chosen Network Provider for the provision of Network Services. Your chosen Network Provider’s terms and

conditions will be displayed on our site during the ordering process. By ordering a Contract Phone you agree to

be bound by the Network Provider’s terms and conditions. You may print a copy of the Network Provider’s terms

and conditions to keep for your records. We advise to do so at the time an order is made.

Information about us

We operate the Samsung Shop (http://www.samsung.com/uk and Samsung Shop Mobile App), Student and

Youth Store (www.samsung.com/uk/multistore/uk_student/) and the EPP Store

www.samsung.com/uk/multistore/uk_networks/. We are Samsung Electronics (UK) Limited, a company

registered in England and Wales under company number 03086621 and with our registered office (and main

trading address) at Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS, United Kingdom

(“Samsung”). Our VAT number is GB689376366.

Service availability

We only deliver orders to addresses located in mainland Great Britain or Northern Ireland.

Your status

1. By placing an order through our Websites, you warrant that:

(a) you are legally capable of entering into binding contracts;

(b) subject to (c) below, you are at least 18 years old;

you are 16 or 17 years of age and would like to purchase a Product on the Student and Youth Store, please

ask your parent or legal guardian to review and agree to these Terms and Conditions on your behalf before

purchase;

(d) you are a private individual and purchasing Product(s) in your capacity as such; and

(e) you are not purchasing Product(s) for the purpose of resale.

Samsung.com Terms and Conditions of Sale – v.2024.01

2. If you are placing an order through the Student and Youth Store, in addition to the above, you warrant that

you are either:

(a) a full or part time student or employee of an eligible college or university in Great Britain or Northern

Ireland and you have a valid Great Britain or Northern Ireland educational email address which has been

verified via either:

(i) Unidays in accordance with their terms and conditions which can be found on Unidays’ site

(https://www.myunidays.com/GB/en-GB/terms-of-service); or

(ii) Gocertify in accordance with their terms and conditions which can be found on Gocertify’s site

(https://www.gocertify.me/terms); or

(iii) by Samsung using another process; or

(b) 16-26 years of age and have verified your age via GoCertify in accordance with their terms and conditions

which can be found on GoCertify’s site (https://www.gocertify.me/terms). Please note, you will be

required to upload a copy of a valid driving licence or passport to the GoCertify platform in order to

verify your age.

2.1 You will not permit any other person to access the Student and Youth Store using your login

information.

3. If you are placing an order through the EPP Store, in addition to the warranties set out in 1 above, you

warrant that:

(a) you have verified your eligibility to access to the EPP Store via one of the verification methods available

to you prior to entering the site; and

(b) You will not permit any other person to access the EPP Store using your login information.

4. If you do not comply, or Samsung suspects that you do not meet the eligibility criteria set out in this section,

we may in our absolute discretion:

4.1 temporarily or permanently suspend or terminate your:

(a) access to the Samsung Shop or Student and Youth Store or EPP Store; and/or

(b) Samsung account;

4.2 Refuse to accept your order;

4.3 Cancel any order for Product(s) that you may have placed; or

4.4 require for you to pay to us the value of the discount you obtained by making a purchase via our

Student and Youth Store or EPP Store when you were not eligible.

How the contract is formed between you and us

All Products excluding Contract Phones

1. Your order is an offer to us to buy the Product(s) specified in your order. The Websites provide you

with a description of the Products which you may purchase. You have placed an order with us once

you have completed our online checkout process. After placing an order, you will receive an e-mail

from us acknowledging that we have received your order and containing an Order Reference Number

and details of the Product(s) you have ordered (“Order Confirmation”). Please note that the Order

Confirmation is acknowledgment that we have received your order and does not mean your order has

been accepted by us. All orders are subject to our acceptance of your offer to buy the Product(s) that

you have ordered. If we have accepted your offer, we will send you an e-mail confirming that the

Product has been dispatched (“Dispatch Confirmation”).

2. Sometimes we reject orders, for example we may refuse to accept your order:

(a) where the Product is not available;

(b) where we cannot obtain authorisation for your payment;

(d) if you do not meet the eligibility criteria set out in ‘Your Status’ above.

When this happens, we will let you know as soon as possible and refund any sums you have paid.

Samsung.com Terms and Conditions of Sale – v.2024.01

3. Before you enter into a contract with us, we will provide you with the following information:

a. The total price of the Product(s), including any taxes;

b. Any unavoidable costs associated with the contract, such as delivery or postal charges;

c. Estimated delivery time; and,

d. Arrangements for payment.

4. The contract is entered into between you and Samsung Electronics (UK) Limited (the “Contract”) and

will only be formed upon the earlier of i) when we send you the Dispatch Confirmation or ii) delivery

of the Product(s).

5. The Contract will relate only to those Products in respect of which we have confirmed dispatch in the

Dispatch Confirmation. We will not be obliged to supply any other Products which may have been

part of your order until the dispatch of such Products has been confirmed in a separate Dispatch

Confirmation.

Contract Phones Only

1. Your order is an offer to us to buy the Handset and SIM card specified in your order and an offer to your

chosen Network Provider to purchase the Network Services. The Websites provide you with a

description of the Contract Phone which you may purchase. You have placed an order with us once you

have completed our online checkout process. After placing an order, you will receive an e-mail from us

or our trusted third party supplier acknowledging that we have received your order and containing an

Order Reference Number and details of the Contract Phone(s) you have ordered (“Order

Confirmation”). Please note that the Order Confirmation is acknowledgment that we have received

your order and does not mean your order has been accepted by us.

2. You will not be permitted to purchase more than two Contract Phones in any rolling six-month period.

3. By ordering a Contract Phone you are making an application (an “Application”) to the Network Provider

for them to provide Network Services. Your Application will be subject to the credit and security checks

required by the Network Provider, and a security deposit may be required. If a security deposit is

required, you will be contacted directly by your chosen Network Provider. If your chosen Network

Provider declines your Application, we or our trusted third party supplier will inform you as soon as

possible and refund any sums you have paid.

4. We will confirm the Network Provider’s acceptance of your Application and our acceptance of your

order by sending you an e-mail that confirms that the Contract Phone has been dispatched (“Dispatch

Confirmation”). The contract for the Handset and SIM card will be between you and Samsung

Electronics (UK) Limited (the “Contract”) and will be formed when we send you the Dispatch

Confirmation. The contract you enter into with your chosen Network Provider for the Network Services

(the “Network Contract”) will be formed when our trusted third party supplier connects the SIM card

to the relevant network, which will be immediately prior to us sending the Dispatch Confirmation.

5. Sometimes we reject orders, for example we may refuse to accept your order:

(a) where any part of the Contract Phone (Handset, SIM card or Network Services) are not available;

(b) where we cannot obtain authorisation for your payment;

(d) if you do not meet the eligibility criteria set out in ‘Your Status’ above; or

(e) if you do not pass your chosen Network provider’s relevant credit and security checks.

When this happens, we or our trusted third party supplier will let you know as soon as possible and

refund any sums you have paid.

6. The Contract will relate only to those Contract Phone(s) in respect of which we have confirmed dispatch

in the Dispatch Confirmation. We will not be obliged to supply any other Contract Phone(s) which may

have been part of your order until the dispatch of such Contract Phone(s) has been confirmed in a

separate Dispatch Confirmation.

7. If you purchase a Contract Phone we will often charge you less upfront for those Product(s) (i.e. Handset

and SIM card) than the amount we would charge if you were buying them without a Network Contract

Samsung.com Terms and Conditions of Sale – v.2024.01

(the “Retail Price”). You acknowledge that the provision of the Contract Phone is conditional of you

taking out a Network Contract, and agreeing to pay a scale of charges to the Network Provider for the

Network Services (the “Tariff”), for the minimum term of your Network Contract (“Minimum Term”).

8. Except in circumstances where you cancel your Contract and Network Contract in accordance with the

14 day cooling-off period section below, if you fail to pay the Tariff when it falls due and for the

Minimum Term and/or your Network Contract ends before the Minimum Term, Samsung may remotely

disable your Contract Phone until you make payment of any outstanding Tariff due. If we take this

action, it shall take place 14 days after payment of the Tariff falls due. Failure to make payment of the

Tariff may result in Samsung taking legal action to recover the Handset from you and/or the Network

Provider commencing legal proceedings against you.

9. In the event we are required to take action in accordance with the clause above, we reserve the right

to refuse to take any further orders from you; we will also review any activity in relation to existing

orders under your name.

Links to Third Party Sites

We may also provide links on our Websites to the websites of other companies, whether affiliated with us or

not. We do not give any undertaking that products you purchase from third party sellers through our Website,

or from companies to whose website we have provided a link on our Websites, will be of satisfactory quality,

and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory

rights against the third party seller. If you would like information about your legal rights you should contact

your local trading standards or Citizens Advice Bureau. We will inform you when a third party is involved in a

transaction, and we may disclose your personal information related to that transaction to the third party seller

in accordance with our Privacy Policy. If we are acting on behalf of another trader in any transaction, we will

inform you.

14-day cooling-off period / right to return

1. You may cancel the Contract and/or Network Contract and return your Product(s) for any reason within 14

days of the day you receive the Product(s), unless otherwise stated as part of a promotion. If we receive

notification of the request to cancel the Contract and/or Network Contract outside of the 14-day cooling-off

period, you will not be entitled to a refund and, if you have purchased a Contract Phone you will be liable to

pay for the full contracted term of the Network Contract.

2. To receive a full refund for the returned Product(s) you must return the Product(s) in an as new condition

with all original packaging, accessories, and any free of charge products supplied with the Product(s). If you

have handled a Product more than if you were reviewing it in a retail store before purchase (e.g. you have

used it more than is necessary to establish its nature, characteristics and functioning) then we may reduce the

full refund amount to reflect any reduction in the value of the Product caused by this. We may also reduce the

refund amount to reflect the value of any accessories or free of charge products not returned. If your

Product(s) arrived damaged, you must notify us in accordance with Clause 4 of the Availability, Delivery and

Installation Section.

3. To cancel the Contract and/or Network Contract, you may contact us via our Websites, using the live chat

function, by calling the Customer Contact Centre (all details can be found here: Contact us), or by printing out

and sending us a completed model cancellation form (available here). You will then be informed of details of

how to return or arrange collection of the Product(s). Please note, collection will only be available from the

original delivery address and returns will only be free of charge when sent from the United Kingdom. You must

send back the Product(s) (or, where we have offered to collect the Product(s), make the Product(s) available

for collection) no later than 14 days from the day you cancel the Contract in accordance with these Terms and

Conditions. If you have purchased a Contract Phone, we can only cancel your Network Contract once the

Handset, accessories and any free of charge product(s) supplied with the Contract Phone have been received

by us.

Samsung.com Terms and Conditions of Sale – v.2024.01

4. If you cancel the Contract and/or Network Contract you will no longer be entitled to any cash back, line

rental refund, promotional products or other promotion or offer associated with the Contract and/or Network

Contract.

5. If you are a consumer, you have a statutory right to cancel the Contract within 14 days from delivery of the

Product(s). Details of this statutory right and your right to cancel are provided in the Delivery Confirmation and

in our Returns Policy. The 14-day right to return described in this section does not affect your statutory rights

as a consumer.

6. If your Product is defective, please see the Returns Policy section below.

Availability, delivery and installation

Availability and delivery

1. We can deliver anywhere in mainland Great Britain or Northern Ireland.

2. We will deliver the Product(s) to the delivery address you specify in your order. We will not deliver the

Products to your delivery address unless there is someone present to accept and sign for them. If you have not

received the Product(s) within the estimated delivery time specified in the Dispatch Confirmation, you should

3. Whilst we will always aim to deliver within the delivery slot chosen by you, delivery timescales are estimated

and may be subject to change. Any delay to your delivery will be communicated to you in advance.

4. If your Product(s) arrived damaged when it was delivered, you must notify us within 72 hours of the day you

receive the Product(s). Any damage not reported will be determined to have been caused by your handling of

the Product(s), unless it can be proven otherwise. We may reduce the full amount of your refund to reflect the

reduction in the value of the Product(s) caused by the damage.

5. Click and collect is available to you for selected Product(s) if you have a valid postcode within a pre-

determined radius of the relevant click and collect location.

6. We will not allow collection of the Product(s) from a click and collect location unless you show valid ID

(which shall be a driving licence or passport, or another form of ID referred to in the Click and Collect

Confirmation) and provide a signature at the point of collection. Please note, the ID shown at the point of

collection must match the name on the order. If you do not collect the Product(s) within 7 days of receiving

the Click and Collect Confirmation, we will return the Product(s) and you will receive a full refund of the price

paid for the Product(s) in accordance with our Returns Policy section below.

Installation services

1. Delivery of the Product(s) does not normally include installation unless we expressly specify otherwise for a

Product when you checkout. The following terms apply to any installation service:

(a) We offer installation across mainland Great Britain only, Northern Ireland and the Scottish Highlands are

excluded.

(b) Any installation service provided is supplied by a third party installer authorised by Samsung and is subject

to availability.

for our installer to visit your nominated premises and carry out the installation service.

(d) The installation will only take place if there is someone present at the nominated premises at the

scheduled appointment time, to allow entry to the premises and sign for the completed installation. Our

installer will not wait for more than 10 minutes past the scheduled appointment time, following which you will

need to reschedule a new appointment at additional cost.

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(e) Where our installer fails to carry out any installation service due to unavailability of electricity and/or

internet connection, existing water supply for laundry and dishwashers or any other interference or hindrance

at the nominated premises, you will need to reschedule a new appointment at additional cost.

(f) If you need to reschedule your appointment, or have an issue with the installation service performed for

you, please telephone the Customer Call Centre (details are available here: Contact Us).

(g) If you consider that the installation service performed for you has not been performed in accordance with

your statutory rights, then, subject to (h) below, you will have the option to select either a repeat installation

service or a refund. We will usually process a refund due to you as soon as possible and, in any case within 14

days of the day we confirmed to you that you were entitled to a refund. We will usually make any refunds

using the same method originally used by you to pay for your purchase.

(h) We reserve the right to inspect and verify any issue you have with the installation service performed for

you. Where the issue is found to be a result of: (i) your instructions to us or our installer, against our or our

installer’s advice; (ii) misuse, neglect, physical damage, tampering or incorrect adjustment; or (iii) normal wear

and tear, we reserve the right to refuse to issue a refund to you, or claim compensation from you where we

perform a repeat installation service. This does not affect your statutory rights.

(i) If you wish to return a Product(s) that has been installed, you will have to arrange for the Product(s) to be

uninstalled at your cost. If you wish to exchange a Product that has been installed, you will have to arrange for

the Product to be uninstalled at your cost and purchase a new installation service for that Product. This does

not affect your statutory rights.

1.2. The following restrictions apply to each installation service:

(a) We are unable to provide brackets, stands, a Freeview box, DVD/VCR, cables, adaptors or extension leads

you have not purchased. If these aren't included with your Product and you need them, please purchase

before installation.

(b) Our TV and TV wall mount installation services exclude all of the following: Embedding cables; uninstalling

any existing unit(s); set up of any home theatre kit or speaker; set up of more than two TV devices; digital

aerial repair/installation; Freesat installation; installation of cabinet stands or stands with bracket

attachments. For the avoidance of doubt, TV installation, any TV wall mount installation and connection of TV

peripherals (for example, Freeview, Freesat, SKY box, DVD player) are different services and must be

purchased separately.

onsite at time of installation); supply of additional cables such as SCART, component and HDMI; connection or

satellite signal feed into any additional room; supply of specialised access equipment (including, without

limitation, a hoist, crane or ladder exceeding 40 feet high); installation at above 3 storeys, or above the third

storey of any building; extra labour requirements (2 man team/SIT) to overcome technical/lifting/safety

issues/site access issues; chimney and roof installations; specialised mounting materials and/or equipment

(including, without limitation, extra-large wall brackets (T&K), chimney mounts and extended masting);

extended cable runs (over 15 metres in length to an output point); system earth bonding solutions (PME);

specialised cable management requirements (including, without limitation, conduit, trunking and catenary

wire); permits for road closures for installation; installation in commercial premises.

(d) Our digital aerial installation and aerial repair services exclude all of the following: Supply of TV and set-top

box; replacement of the existing aerial; connection of single feed to more than one room; connection or

satellite signal feed into more than one room; channelling of wires (i.e. within walls); installation at above 3

storeys, or above the third storey of any building; supply, hire or use of specialised access equipment

(including, without limitation, a hoist, crane or ladder exceeding 40 feet high); extended cable runs (over 20

metres in length to an output point); specialised cable management requirements (including, without

limitation, conduit, trunking and catenary wire); specialised signal filters (including, without limitation, clusters

filters and levellers); specialised mounting materials and equipment (including, without limitation, extra-large

Samsung.com Terms and Conditions of Sale – v.2024.01

brackets and mounts and extended masting); permits for road closures for installation; installation in

commercial premises. For the avoidance of doubt, digital aerial installation and aerial repair are different

services and must be purchased separately.

(e) Our home appliance installations are only available in a domestic property and the appliance must fit

where it will be installed. There needs to be a working power point within 50cm of the appliance; there must

be independent water and waste outlets for ‘wet’ appliances and all stop valves must be fully operational; and

no carpentry or plumbing work is required to enable connection. If it is not required, the hot water supply

(where available) must be capped off.

Risk and title

1. The Product(s) will be your responsibility from the time of delivery.

2. Ownership of the Product(s) will only pass to you on the later of either i) delivery or ii) when we receive: (a)

full payment of all sums due in respect of the Products, including delivery charges; (b) if you have agreed to

trade-in a device, until we receive the traded-in device you have promised to provide us; and (c) where you

have purchased a Contract Phone, when the Tariff has been paid in full for the Minimum Term.

3. By signing for your order it is an acknowledgement of acceptance of the items.

4. We reserve the right to remotely disable the Product in certain circumstances including the following: (a)

where you have reported the Product as lost or stolen; (b) where you have claimed a chargeback for your

Product due to it not being delivered, or not being delivered as described; (c) where you have failed to provide

us with a traded-in device which was promised to us as part of the purchase price through the Samsung Trade-

In Programme; and (d) where you have purchased a Contract Phone and failed to pay the Tariff for the

Minimum Term.

Price and payment

1. The price of the Product(s) will be as quoted on our Websites from time to time, except in cases of obvious

error. Product prices include VAT at the prevailing rate. The price quoted on our Websites for Product(s)

excludes delivery charges which are quoted separately on our Websites.

2. Product prices and delivery charges are subject to change at any time, but changes will not affect orders in

respect of which we have already sent you a Dispatch Confirmation.

3. Our Websites contain a large number of Product(s) and it is always possible that, despite our best efforts,

some of the Product(s) listed on our Websites may be incorrectly priced or the wrong information may be

given in relation to Network Contracts. We will normally verify prices as part of our dispatch procedures so

that, where a Product's correct price is less than our stated price, we will charge the lower amount when

dispatching the Product to you. If a Product's correct price is higher than the price stated on our Websites, we

will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject

your order and notify you that we are rejecting it. If the price of the Product(s) is obviously an error and could

have reasonably been recognised by you as an error, we do not have to provide the Product(s) to you at the

incorrect (lower) price.

4. Payment can be made using all major credit and debit cards (American Express, Maestro, Mastercard, Visa

Credit, and Visa Debit) and it is collected on our behalf by Adyen. Payment will be taken at the time of

purchase or shortly after, unless you are pre-ordering, in which case payment will be taken within 28 days of

you placing your order. Alternatively, other payment methods and credit facilities may be offered on the

Websites for you to utilise to make your payment. These will have different terms and conditions that you will

be asked to review and accept at the time you make payment.

5. If you are purchasing a Contract Phone you will, during the checkout process, be asked to provide the details

required in order for your Network Provider to set up a direct debit, so that the Tariff can be paid in accordance

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with your Network Contract. If you need to make changes to your direct debit, please contact your Network

Provider directly.

Returns Policy

1. If you wish to return a Product to us you may contact us via our Websites, using the live chat function, by

telephoning the Customer Call Centre (details are available here: Contact us), or by printing out and sending us

a completed model cancellation form (available here). You will then be informed of details of how to return or

arrange collection of the Product(s). Please note, collection will only be available from the original delivery

address and returns will only be free of charge when sent from the United Kingdom.

2. If you are returning a Product to us:

(a) because you have cancelled the Contract between us within the 14-day returns period (see above), you

must send back the Product (or, where we have offered to collect the Product, make the Product available for

collection) no later than 14 days from the day you cancel the Contract. We will process any refund due to you

as soon as possible (and in any event within 14 days) and, if you have purchased a Contract Phone, cancel the

Network Contract after we receive the Product back from you or you provide evidence you have returned the

Product. If we have offered to collect the Product, you shall be entitled to a refund within 14 days of the date

you notify us you wish to cancel the Contract with us.

(b) for any other reason (for instance, because you consider that the Product is defective), we will examine the

returned Product and, if we are providing a refund, we will notify you of your refund via e-mail within a

reasonable period of time from when we receive the Product from you. We will usually process the refund due

to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you

were entitled to a refund.

3. Subject to the terms below, if you believe that a Product you have ordered from us is defective, you should

the Product that the Product is defective, you will have the option to select a repair, an exchange or a refund.

If a fault is found after 30 days from delivery of the Product, you should contact us by telephoning 0330 726

7864 and we will discuss with you whether we will repair or replace the Product and deliver the repaired or

replacement Product to you, or provide a refund. If your Product(s) arrived damaged, you must notify us in

accordance with Clause 4 of the Availability, Delivery and Installation Section.

4. If you are returning a Product because you have cancelled the Contract between us within the 14-day period

(see above), to receive a full refund for the returned Product you must return the Product in as new condition

with all original packaging, accessories and any free of charge products supplied with the Product. If you have

handled a Product more than if you were reviewing it in a retail store before purchase (e.g. you have used it

more than is necessary to establish its nature, characteristics and functioning) then we may reduce the full

refund amount to reflect any reduction in the value of the product caused by this. If your Product(s) arrived

damaged, you must notify us in accordance with Clause 4 of the Availability, Delivery and Installation Section.

We may also reduce the refund amount to reflect the value of any accessories or free of charge products not

returned.

5. We will make any refunds using the same method originally used by you to pay for your purchase.

6. We do not cover faults caused by misuse, neglect, physical damage, tampering, incorrect adjustment,

normal wear and tear, or incorrect installation. Products sold on our websites are intended for domestic use

only and are not for commercial use or resale.

7. This Returns Policy does not affect your statutory rights.

Refurbished Products

Warranty

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1. In addition to your statutory rights, Samsung provides a one-year limited manufacturer warranty against

defects in materials and workmanship for any certified refurbished Samsung branded product that is

purchased direct from Samsung.com. Details of the manufacturer’s warranty can be found with the

documentation that comes with your product and the applicable warranty terms and conditions can be

reviewed at https://www.samsung.com/uk/support/warranty/. Registration may be required to benefit from

the warranty. For the avoidance of doubt, except where explicitly stated to the contrary, Samsung do not offer

an extended warranty on refurbished products.

Faulty Products

1. If your refurbished product(s) develops a fault within 30 days of receipt, please contact us to notify us of the

fault immediately. We will then give you the option of a full refund, an exchange where stock of the same type

and grade is available or in some cases, we can offer for an engineer to inspect and repair your refurbished

product(s).

2. If your refurbished product(s) develops a fault after the 30 days of receipt but within the 12-month warranty

period, we will offer a repair upon receipt of the item. You are responsible (including costs) for the transport of

your item.

3. Our repair service excludes cosmetic/accidental damage and customer misuse. In the event of an item being

returned to us for these reasons we will contact you and provide you an estimate for repairing. If your

refurbished product(s) arrived damaged, you must notify us in accordance with Clause 4 of the Availability,

Delivery and Installation Section above.

4. This Returns Policy does not affect your statutory rights.

Our liability

1. Nothing in these terms and conditions excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

1979 or section 2 of the Supply of Goods and Services Act 1982;

(d) our obligations in respect of defective products under the Consumer Protection Act 1987;

(e) any deliberate breaches by us of these Terms and Conditions that would entitle you to terminate the

Contract; or

(f) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

2. Subject to the provisions 1(a) to 1(f) of this section above and 3(a) to 3(g) of this section below, if either of

us fails to comply with these Terms and Conditions, neither of us shall be responsible for any losses that the

other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply

with these Terms and Conditions.

3. Subject to 1(a) to 1(f) of this section above, we will not be liable for losses that result from our failure to

comply with these Terms and Conditions that fall into the following categories:

(a) loss of income or revenue;

(b) loss of business;

(d) loss of anticipated savings;

Samsung.com Terms and Conditions of Sale – v.2024.01

(e) loss of data;

(f) waste of management or office time or

(g) indirect, consequential or special loss or damage.

However, this will not prevent claims for loss of or damage to your physical property that are foreseeable or

any other claims for direct loss that are not excluded by categories 3(a) to 3(g) of this section above.

4. Please note that your Network Contract for the supply of Network Services is with the relevant Network

Provider and not with us, and we will not be responsible for any problems you experience with the Network

Services.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.

When using our Websites, you accept that communication with us will be mainly electronic. We will contact

you by e-mail or provide you with information by posting notices on our Websites. For contractual purposes,

you agree to this electronic means of communication and you acknowledge that all contracts, notices,

information and other communications that we provide to you electronically comply with any legal

requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

All formal notices given by you to us must be given in writing to Samsung Electronics (UK) Limited at Samsung

Electronics (UK) Limited, Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS (FAO: Executive

Office). We may give notice to you at either the e-mail or postal address you provide to us when placing an

order, or in any of the ways specified in ‘Written Communications’ above. Notice will be deemed received and

properly served immediately when posted on our Websites, 24 hours after an e-mail is sent, or three days

after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the

case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an

e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations

1. The Contract between you and us is binding on you and us and on our respective successors and assignees.

2. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or

obligations arising under it, without our prior written consent.

3. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or

obligations arising under it, at any time during the term of the Contract.

Events outside our control

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our

obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure

Event”).

2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable

control and includes in particular (without limitation) the following:

(a)strikes, lock-outs or other industrial action;

(b)civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or

threat or preparation for war;

(c)fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d)impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private

transport;

Samsung.com Terms and Conditions of Sale – v.2024.01

(e)impossibility of the use of public or private telecommunications networks

(f)the acts, decrees, legislation, regulations or restrictions of any government; and

(g)pandemic or epidemic.

3. Our performance under the Contract is deemed to be suspended for the period that the Force Majeure

Event continues, and we will have an extension of time for performance for the duration of that period. We

will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which

our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

1. If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your

obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights

or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or

remedies and will not relieve you from compliance with such obligations.

2. A waiver by us of any default will not constitute a waiver of any subsequent default.

3. No waiver by us of any of these Terms and Conditions will be effective unless it is expressly stated to be a

waiver and is communicated to you in writing in accordance with 'Notices' above.

Severability

If any court or competent authority decides that any of the provisions of these Terms and Conditions or any

provisions of the Contract is invalid, unlawful or unenforceable to any extent, the term will, to that extent only,

be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Our right to vary these terms and conditions

1. We have the right to revise and amend these Terms and Conditions from time to time by posting them on

our Websites.

2. You will be subject to the policies and terms and conditions in force at the time that you order Products

from us, unless any change to those policies or these Terms and Conditions is required to be made by law or

governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of

the change to those policies or these Terms and Conditions before we send you the Dispatch Confirmation (in

which case we have the right to assume that you have accepted the change to the Terms and Conditions,

unless you notify us to the contrary within seven working days of receipt by you of the Product(s)).

Our Websites

1. We own or are licensed users of all intellectual property rights in our Websites and all material and content

on our Websites. You may use this site and the materials and content on our Websites for personal, non-

commercial use only. All other use or reproduction of our Websites or materials or content on our websites is

strictly prohibited.

2. Our Websites are provided on an 'as is' and 'as available' basis without any representation made and we

make no warranties of any kind, whether express or implied, in relation to our Websites. We make no

warranty that our Websites will meet your requirements or will be uninterrupted, timely or error-free or that

our Websites or the server that makes it available are free of viruses or bugs.

3. While we endeavour to ensure that our Websites are normally available 24 hours a day, we will not be liable

if for any reason our Websites are unavailable at any time or for any period. Access to our Websites may be

Samsung.com Terms and Conditions of Sale – v.2024.01

suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons

beyond our control as set out above.

Data protection and privacy

Your data protection and privacy rights are set out in our Privacy Policy.

Third party rights

A person who is not party to these Terms and Conditions or the Contract shall not have any rights under or in

connection with them under the Contracts (Rights of Third Parties) Act 1999.

Applicable law

These Terms and Conditions are governed by English law and wherever you live you can bring claims against us

in the English Courts. If you live in Wales, Scotland or Northern Ireland you can also bring claims against us in

the courts of the country you live in. We can claim against you in the courts of the country you live in.

Entire agreement

We intend to rely upon these Terms and Conditions and any document expressly referred to in them in

relation to the subject matter of the Contract. While we accept responsibility for statements and

representations made by our duly authorised agents, please make sure you ask for any variations from these

Terms and Conditions to be confirmed in writing.

These Terms and Conditions shall apply to all orders placed on or after 12 January 2024.