CPP Mobile App
STEP
-
BY
-
STEP
The Metrolink App is now available to our Corporate Partner Program (CPP) riders through your Employee
Transportation Coordinator. Nearly one-half of current riders are taking advantage of mobile ticketing and the
convenience it offers. It’s easy to use and you’ll never lose your ticket again.
LET’S GET STARTED.
STEP 1: Download the Metrolink Mobile App
to your mobile phone from the Apple Store or Google Play
STEP 2: Regis
ter your mobile phone
• Once downloaded you will be taken to the Metrolink App home screen. Click
on the three horizontal bars to access the utilities menu.
• Click on “Profile” to register
• Click on “New Account” and fill in your email and password
• Once all fields are completed, press “Create new account”
• Press the back arrow to return to the Home Screen
RECEIVE METROLINK TICKETS
ELECTRONICALLY
QUICKER AND EASIER
TO GET ON BOARD
A TICKET MACHINE
IN THE PALM OF YOUR HAND!
STEP 3: Your M
etrolink Ticket Wallet
• Alert your Employee Transportation Coordinator that you downloaded the app
• You will receive an email receipt that a ticket has been sent to your wallet
• Open the Metrolink Mobile App and look in your Metrolink Ticket Wallet
• Confirm ticket type (Round-trip, 7-Day or Monthly) and origin/destination stations
• DO NOT cancel your ticket in the Metrolink Mobile App (no refunds available)
For more information on how to use the Metrolink mobile app please visit: metrolinktrains.com/app
PLEASE NOTE: Mobile tickets cannot be tapped or scanned on Metro’s bus kiosks, instead please show
your Metrolink mobile ticket to the bus driver or conductors where necessary.
STEP 4: Ride th
e Train
• “Activ
ate” your mobile ticket before boarding the train.
Monthly passes need to be activated on the 1st of each month or when you first board the train
• Use your mobile ticket in the same way as the Metrolink paper ticket by scanning/tapping your Metrolink
Ticket at the Metro gate
• Use your mobile ticket for free connections across most Los Angeles County
connecting transit. Visit metrolinktrains.com/tap for more info
• See how easy it is to use your mobile ticket by watching this short video:
https://youtu.be/yKx7PrDhXtM
SCAN AT
THE GATE
& GO!
CPP Mobile User Guide – Edited 3/2019
Metrolink Mobile App (Corporate Partner Program FAQs)
If I purchase my tickets through my employer through the Corporate Partner Program, can I use mobile ticketing?
Yes. This feature is now available to our Corporate Partner Program customers. Contact your ETC to get in touch with
Metrolink’s Corporate Accounts.
Can I cancel/ edit my CPP mobile ticket?
No. Cancellation/ editing of your CPP mobile ticket should be managed by your ETC who will work with Metrolink to
complete this action. Contact your ETC to make changes to your CPP mobile ticket order.
Can I get a refund for unused tickets I purchased through the Metrolink App through my employeer?
No. Refunds are not available through the Metrolink App for tickets purchased through your employer.
If I lose phone service while riding Metrolink, will my mobile ticket still work?
Mobile tickets do not need phone service to be displayed. If you lose cell phone service after boarding the train, you will
still be able to display tickets.
What happens if my battery dies before I show the fare inspection personnel my mobile ticket?
You are responsible for keeping your device charged while riding Metrolink. You MUST pay the one-way cash fare if your
device is not working, so please plan accordingly.
What ticket types are offered through the Metrolink Mobile ?
Monthly Passes, 7-Day Pass*, and Round-Trip*.
*For 7-Day and Round-Trip tickets, the date of travel will need to be known in advance.
Metrolink Mobile App (General FAQs)
Where can I use mobile ticketing?
Mobile ticketing can be used on all Metrolink trains, connecting bus operators, Metro Rail and Amtrak trains through the
Rail 2 Rail program.
Will my mobile ticket work on the Metro Rail system?
Mobile ticketing will allow for free transfers to Metro Rail. Simply scan your Metrolink App QR code at the gate scanners.
Will my mobile ticket work on the Metro Rail system?
Metrolink Mobile Tickets are accepted on Amtrak Rail2Rail and shared service trains.
Will my mobile ticket allow me to transfer to connecting buses?
Yes, please show your mobile ticket (EZ Transit logo) to the connecting bus operator for visual inspection. A mobile ticket
is the same as a paper ticket.
What if I need to make an edit to a ticket that has already been sent to my Metrolink Ticket Wallet?
Your ETC must be contacted before traveling on Metrolink so they can notify Metrolink of needed changes.
CPP Mobile User Guide – Edited 3/2019
When do I use the barcode on the mobile ticket?
Fare enforcement personnel will inspect mobile tickets visually by checking the color-changing ticket screen on your
device or may ask to view/scan the barcode on your activated ticket. Tap “view barcode” to show the mobile ticket
barcode to fare enforcement personnel.
What if I am having technical problems with the Metrolink App?
If you encounter any technical problems or errors, please email us anytime at [email protected] or call our call
center at 800-371-5465. Please include your Application Identifier on all requests. This can be found within the application
under help > app info.
Are there any fees for using mobile ticketing?
The Metrolink App is free to download. When using the application, please be aware that mobile service providers set
their own prices for data usage. Metrolink is not responsible for any mobile carrier data charges that a customer incurs as
a result of purchasing a mobile ticket or downloading the Metrolink App.
Are receipts available for my mobile ticketing purchase?
Receipts are available through email for all mobile tickets. Receipts will be automatically emailed to the email address
associated with the account.
Can mobile tickets be accessed through my Apple Passbook?
No, tickets will only be available through the Metrolink App at this time. The Metrolink App has several advanced features
that are currently not supported in Apple’s Passbook.
I receive an error message when using the Metrolink App and turn on Airplane Mode, why?
Airplane Mode cannot be utilized when you have an activated ticket.
What happens if I lose my device or buy a new device?
Your tickets are stored in the Metrolink App. Once you obtain another device, simply log into the Metrolink App to access
your tickets.
Why won’t it download on my Apple device?
Your operating system needs to be IOS 8.0 and higher.
What Android devices will not be able to run the Metrolink App?
The Samsung Galaxy S3 and S4, Galaxy Tab 3, and the HTC One are among the devices that will not be able to run the
Metrolink App. Also, the Metrolink app will not work or be supported on an Android operating system below 4.4 (KitKat).
What security protections are in place to protect my personal information?
The Metrolink Mobile Ticketing System is fully certified and compliant with Payment Card Industry standards (PCI-DSS).
All payments communication are fully encrypted via SSL, any sensitive data we store is highly encrypted and systems are
constantly monitored for security vulnerabilities.
How and when do
I need to activate my mobile ticket?
You should activate your mobile ticket (found in your Ticket Wallet) just before boarding Metrolink. The Ticket Wallet is a
tab on the home screen of the Metrolink App. Tickets remain active for the duration of your trip. Upon request, simply
show the activated ticket screen with changing colors to the fare enforcement personnel. Activation of every ticket type is
required prior to boarding including Monthly, 7-Day and Weekend Day Passes.
