5
Home health provider delivers in-home patient care with secure mobile
workspaces powered by Citrix and Samsung
Enable optimized device use to deliver superior in-
home care with a powerful mobile management
solution
About the customer
About the Partner
Customer challenges and needs
Encompass needed to equip its large medical field
force with a mobile solution to provide them with the
information they need to deliver care to patients. Mobile
device management (MDM) plays a critical role in this
strategy. The solution had to be highly reliable and offer
device oversight and end-to-end security to ensure data
protection and compliance to strict medical regulations.
Solution
Encompass deployed Citrix XenMobile MDM on GALAXY
Tab mobile devices equipped with convenient medical
documentation apps enabling clinicians to provide better
health care, as well as third-party marketing apps for sales
and marketing professionals to boost sales performance.
Benefits
With Citrix’s XenMobile device management solution,
field clinicians could access critical clinical apps on their
GALAXY tabs to provide effective and reliable health care
services and keep their highly interdependent logistical
business moving. Comprehensive mobile security helped
Based in Dallas, Encompass Home Health is a Medicare-
certified agency that delivers home health, hospice and
pediatric care to homebound patients. The company’s
network has grown to 100 branches consisting of 50 well-
respected agencies with locations throughout Texas,
Oklahoma, New Mexico, Colorado, Utah, Idaho and
Oregon.
Citrix is a leader in mobile workspaces,
providing virtualization, mobility
management, networking and cloud
services, to enable new ways to work better. With a 2013
revenue of $2.9 Billion, Citrix solutions are used by over
330,000 organizations and 100 million users globally.
Added value from the partnership
Citrix and Samsung leveraged each company's respective this
section has no heading partner programs to help customers
achieve business success. Both the Citrix Ready Program and
the Samsung Enterprise Alliance Program (SEAP) played an
important role in delivering a joint and comprehensive mobility
management solution to customers like Encompass Health.
Reliable security with Samsung KNOX SDK
The Citrix XenMobile MDM team integrated the Samsung
KNOX SDK to provide device security and management
capabilities that the customer required for compliance, such
as passcode protection, data encryption and remote wipe.
Comprehensive technical support
In addition, through the Samsung Enterprise Alliance Program,
Citrix teams were able to get the technical documentation
and support from Samsung specialists to address customers’
support issues quickly. The results gave customers
confidence in the joint solution.
"Having a secure system is extremely important because
we’re dealing with patient data that is subject to HIPAA
regulations. We had to make sure that the MDM tools
can properly account for the deployed devices, have
them passcode protected, keep the data encrypted,
and then, if they’re lost or stolen, remotely wipe them
to ensure data integrity."
- Scott Beard, Director of Information Technology,
Encompass Home Health
Encompass comply with HIPAA regulations governing
patient privacy with features such as remote device
wipe, encryption and secure access control. Reporting
capabilities allowed the company to control costs through
efficient device allocation and optimized connectivity
plans. An intuitive dashboard gave IT real-time visibility into
device usage to define and apply specific access policies
for the right level of mobility for each case.