CSSGB Sample Questions and Exam Summary
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 1
Table of Contents
Key to success in CSSGB Exam on ASQ Certified Six Sigma Green Belt ............. 2
ASQ CSSGB Certification Details: .................................................................. 2
ASQ CSSGB Exam Syllabus: .......................................................................... 3
I. Overview: Six Sigma and the Organization (13 Questions) ....................... 3
II. Define Phase (23 Questions) ................................................................... 4
III. Measure Phase (23 Questions) .............................................................. 6
IV. Analyze Phase (15 Questions) ................................................................ 8
V. Improve Phase (15 Questions)................................................................. 8
VI Control Phase (11 Questions) .................................................................. 9
CSSGB Sample Questions: ............................................................................ 9
Answers to CSSGB Exam Questions: ........................................................... 11
CSSGB Sample Questions and Exam Summary
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 2
Key to success in CSSGB Exam on ASQ Certified Six Sigma
Green Belt
To achieve the professional designation of Certified Six Sigma Green Belt from the ASQ,
candidates must clear the CSSGB Exam with the minimum cut-off score. For those who
wish to pass the ASQ CSSGB certification exam with good percentage, please take a look
at the following reference document detailing what should be included in ASQ Six Sigma
Green Belt Exam preparation.
The ASQ CSSGB Exam Summary, Body of Knowledge (BOK), Sample Question Bank and
Practice Exam provide the basis for the real ASQ Certified Six Sigma Green Belt exam.
We have designed these resources to help you get ready to take Certified Six Sigma
Green Belt (CSSGB) exam. If you have made the decision to become a certified
professional, we suggest you take authorized training and prepare with our online
premium ASQ Six Sigma Green Belt Practice Exam to achieve the best result.
ASQ CSSGB Certification Details:
Exam Name
Certified Six Sigma Green Belt
Exam Code
CSSGB
Exam Fee
USD $438
Retakes
USD $238
ASQ Member
USD $288
Application Fee
USD $70
Exam Duration
270 Minutes
Number of
Questions
110
Passing Score
550/750
Format
Multiple Choice
Books
Certified Six Sigma Green Belt Certification Preparation
The Certified Six Sigma Green Belt Handbook, Second Edition
Schedule Exam
Book Your Exam
Sample Questions
ASQ CSSGB Exam Sample Questions and Answers
Practice Exam
ASQ Certified Six Sigma Green Belt Practice Test
CSSGB Sample Questions and Exam Summary
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 3
ASQ CSSGB Exam Syllabus:
I. Overview: Six Sigma and the Organization (13
Questions)
A. Six Sigma and
Organizational
Goals
1. Value of Six Sigma
- Recognize why organizations use Six Sigma, how they apply its
philosophy and goals, and the evolution of Six Sigma from
quality leaders such as Juran, Deming, Shewhart, Ishikawa, and
others. (Understand)
2. Organizational goals and Six Sigma projects
- Identify the linkages and supports that need to be established
between a selected Six Sigma project and the organization’s
goals, and describe how process inputs, outputs, and feedback
at all levels can influence the organization as a whole.
(Understand)
3. Organizational drivers and metrics
- Recognize key business drivers (profit, market share, customer
satisfaction, efficiency, product differentiation) for all types of
organizations. Understand how key metrics and scorecards are
developed and how they impact the entire organization.
(Understand)
B. Lean Principles
in the
Organization
1. Lean concepts
- Define and describe lean concepts such as theory of
constraints, value chain, flow, and perfection. (Apply)
2. Value stream mapping
- Use value stream mapping to identify value-added processes
and steps or processes that produce waste, including excess
inventory, unused space, test inspection, rework, transportation,
and storage. (Understand)
C. Design for Six
Sigma (DfSS)
Methodologies
1. Road maps for DfSS
- Distinguish between DMADV (define, measure, analyze, design,
verify) and IDOV (identify, design, optimize, verify), and
recognize how they align with DMAIC. Describe how these
methodologies are used for improving the end product or
process during the design (DfSS) phase. (Understand)
2. Basic failure mode and effects analysis (FMEA)
- Use FMEA to evaluate a process or product and determine what
might cause it to fail and the effects that failure could have.
Identify and use scale criteria, calculate the risk priority number
(RPN), and analyze the results. (Analyze)
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 4
3. Design FMEA and process FMEA
- Define and distinguish between these two uses of FMEA.
(Apply)
II. Define Phase (23 Questions)
A. Project
Identification
1. Project selection
- Describe the project selection process and what factors should
be considered in deciding whether to use the Six Sigma DMAIC
methodology or another problemsolving process. (Understand)
2. Process elements
- Define and describe process components and boundaries.
Recognize how processes cross various functional areas and the
challenges that result for process improvement efforts. (Analyze)
3. Benchmarking
- Understand various types of benchmarking, including
competitive, collaborative, and best practices. (Understand)
4. Process inputs and outputs
- Identify process input and output variables and evaluate their
relationships using the supplier, input, process, output, customer
(SIPOC) model. (Analyze)
5. Owners and stakeholders
- Identify the process owners and other stakeholders in a
project. (Apply)
B. Voice of the
Customer (VoC)
1. Customer identification
- Identify the internal and external customers of a project, and
what effect the project will have on them. (Apply)
2. Customer data
- Collect feedback from customers using surveys, focus groups,
interviews, and various forms of observation. Identify the key
elements that make these tools effective. Review data collection
questions to eliminate vagueness, ambiguity, and any
unintended bias. (Apply)
3. Customer requirements
- Use quality function deployment (QFD) to translate customer
requirements statements into product features, performance
measures, or opportunities for improvement. Use weighting
methods as needed to amplify the importance and urgency of
different kinds of input; telephone call vs. survey response;
product complaint vs. expedited service request. (Apply)
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 5
C. Project
Management
Basics
1. Project charter
- Define and describe elements of a project charter and develop
a problem statement that includes baseline data or current
status to be improved and the project’s goals. (Apply)
2. Project scope
- Help define the scope of the project using process maps,
Pareto charts, and other quality tools. (Apply)
3. Project metrics
- Help develop primary metrics (reduce defect levels by x-
amount) and consequential metrics (the negative effects that
making the planned improvement might cause). (Apply)
4. Project planning tools
- Use Gantt charts, critical path method (CPM), and program
evaluation and review technique (PERT) charts to plan projects
and monitor their progress. (Apply)
5. Project documentation
- Describe the types of data and input needed to document a
project. Identify and help develop appropriate presentation tools
(storyboards, spreadsheet summary of results) for phase
reviews and management updates. (Apply)
6. Project risk analysis
- Describe the elements of a project risk analysis, including
feasibility, potential impact, and risk priority number (RPN).
Identify the potential effect risk can have on project goals and
schedule, resources (materials and personnel), costs and other
financial measures, and stakeholders. (Understand)
7. Project closure
- Review with team members and sponsors the project
objectives achieved in relation to the charter and ensure that
documentation is completed and stored appropriately. Identify
lessons learned and inform other parts of the organization about
opportunities for improvement. (Apply)
D. Management
and Planning
Tools
Define, select, and apply these tools:
1) affinity diagrams,
2) interrelationship digraphs,
3) tree diagrams,
4) prioritization matrices,
5) matrix diagrams,
6) process decision program charts (PDPC), and
7) activity network diagrams. (Apply)
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 6
E. Business
Results for
Projects
1. Process performance
- Calculate process performance metrics such as defects per unit
(DPU), rolled throughput yield (RTY), cost of poor quality
(CoPQ), defects per million opportunities (DPMO), sigma levels,
and process capability indices. Track process performance
measures to drive project decisions. (Analyze)
2. Communication
- Define and describe communication techniques used in
organizations: top-down, bottom-up, and horizontal. (Apply)
F. Team
Dynamics and
Performance
1. Team stages and dynamics
- Define and describe the stages of team evolution, including
forming, storming, norming, performing, adjourning, and
recognition. Identify and help resolve negative dynamics such as
overbearing, dominant, or reluctant participants, the
unquestioned acceptance of opinions as facts, groupthink,
feuding, floundering, the rush to accomplishment, attribution,
discounts, digressions, and tangents. (Understand)
2. Team roles and responsibilities
- Describe and define the roles and responsibilities of
participants on Six Sigma and other teams, including Black Belt,
Master Black Belt, Green Belt, champion, executive, coach,
facilitator, team member, sponsor, and process owner. (Apply)
3. Team tools
- Define and apply team tools such as brainstorming, nominal
group technique, and multivoting. (Apply)
4. Team Communication
- Identify and use appropriate communication methods (both
within the team and from the team to various stakeholders) to
report progress, conduct reviews, and support the overall
success of the project. (Apply)
III. Measure Phase (23 Questions)
A. Process
Analysis and
Documentation
- Develop process maps and review written procedures, work
instructions, and flowcharts to identify any gaps or areas of the
process that are misaligned. (Create)
B. Probability and
Statistics
1. Basic probability concepts
- Identify and use basic probability concepts: independent
events, mutually exclusive events, multiplication rules,
permutations, and combinations. (Apply)
2. Central limit theorem
- Define the central limit theorem and describe its significance in
CSSGB Sample Questions and Exam Summary
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 7
relation to confidence intervals, hypothesis testing, and control
charts. (Understand)
C. Statistical
Distributions
- Define and describe various distributions as they apply to
statistical process control and probability: normal, binomial,
Poisson, chi square, Student’s t, and F. (Understand)
D. Collecting and
Summarizing
Data
1. Types of data and measurement scales
- Identify and classify continuous (variables) and discrete
(attributes) data. Describe and define nominal, ordinal, interval,
and ratio measurement scales. (Analyze)
2. Sampling and data collection methods
- Define and apply various sampling methods (random and
stratified) and data collection methods (check sheets and data
coding). (Apply)
3. Descriptive statistics
- Define, calculate, and interpret measures of dispersion and
central tendency. Develop and interpret frequency distributions
and cumulative frequency distributions. (Evaluate)
4. Graphical methods
- Construct and interpret diagrams and charts that are designed
to communicate numerical analysis efficiently, including scatter
diagrams, normal probability plots, histograms, stem-and-leaf
plots, box-and-whisker plots. (Create)
E. Measurement
System Analysis
(MSA)
- Calculate, analyze, and interpret measurement system
capability using gauge repeatability and reproducibility (GR&R)
studies, measurement correlation, bias, linearity, percent
agreement, and precision/tolerance (P/T). (Evaluate)
F. Process and
Performance
Capability
1. Process performance vs. process specifications
- Define and distinguish between natural process limits and
specification limits, and calculate process performance metrics.
(Evaluate)
2. Process capability studies
- Define, describe, and conduct process capability studies,
including identifying characteristics, specifications, and
tolerances, and verifying stability and normality. (Evaluate)
3. Process capability (Cp, Cpk) and process performance (Pp,
Ppk) indices
- Describe the relationship between these types of indices.
Define, select, and calculate process capability and process
performance. Describe when Cpm measures can be used.
Calculate the sigma level of a process. (Evaluate)
4. Short-term vs. long-term capability and sigma shift
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 8
- Describe the assumptions and conventions that are appropriate
to use when only short-term data are used. Identify and
calculate the sigma shift that occurs when longand short-term
data are compared. (Evaluate)
IV. Analyze Phase (15 Questions)
A. Exploratory
Data Analysis
1. Multi-vari studies
- Select appropriate sampling plans to create multi-vari study
charts and interpret the results for positional, cyclical, and
temporal variation. (Create)
2. Correlation and linear regression
- Describe the difference between correlation and causation.
Calculate the correlation coefficient and linear regression and
interpret the results in terms of statistical significance (p-value).
Use regression models for estimation and prediction. (Evaluate)
B. Hypothesis
Testing
1. Basics
- Distinguish between statistical and practical significance.
Determine appropriate sample sizes and develop tests for
significance level, power, and type I and type II errors. (Apply)
2. Tests for means, variances, and proportions
- Conduct hypothesis tests to compare means, variances, and
proportions (paired-comparison t-test, F-test, analysis of
variance [ANOVA], chi square) and interpret the results.
(Analyze)
V. Improve Phase (15 Questions)
A. Design of
Experiments
(DoE)
1. Basic terms
- Define and describe terms such as independent and dependent
variables, factors and levels, responses, treatments, errors,
repetition, blocks, randomization, effects, and replication.
(Understand)
2. DoE graphs and plots
- Interpret main effects analysis and interaction plots. (Apply)
B. Root Cause
Analysis
- Use cause and effect diagrams, relational matrices, and other
problem-solving tools to identify the true cause of a problem.
(Analyze)
C. Lean Tools
1. Waste elimination
- Select and apply tools and techniques for eliminating or
preventing waste, including pull systems, kanban, 5S, standard
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 9
work, and poka-yoke. (Apply)
2. Cycle-time reduction
- Use various techniques to reduce cycle time (continuous flow,
setup reduction). (Analyze)
3. Kaizen and kaizen blitz
- Define and distinguish between these two methods and apply
them in various situations. (Apply)
VI Control Phase (11 Questions)
A. Statistical
Process Control
(SPC)
1. SPC Basics
- Describe the theory and objectives of SPC, including measuring
and monitoring process performance for both continuous and
discrete data. Define and distinguish between common and
special cause variation and how these conditions can be deduced
from control chart analysis. (Analyze)
2. Rational subgrouping
- Define and describe how rational subgrouping is used.
(Understand)
3. Control charts
- Identify, select, construct, and use control charts: — X-R, — X-
s, individual and moving range (ImR or XmR), median, p, np, c,
and u. (Apply)
B. Control Plan
- Assist in developing and implementing a control plan to
document and monitor the process and maintain the
improvements. (Apply)
C. Lean Tools for
Process Control
1. Total productive maintenance (TPM)
- Define the elements of TPM and describe how it can be used to
control the improved process. (Understand)
2. Visual factory
- Define the elements of a visual factory and describe how it can
be used to control the improved process. (Understand)
CSSGB Sample Questions:
01. Which of the following control charts is used to monitor discrete data?
Please choose the correct answer.
a) p
b) I & mR
c) X
d) X and R
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 10
02. A measurement system analysis is designed to assess the statistical
properties of
Please choose the correct answer.
a) gage variation
b) process performance
c) process stability
d) engineering tolerances
03. For a normal distribution, two standard deviations on each side of the
mean would include what percentage of the total population?
Please choose the correct answer.
a) 68%
b) 47%
c) 34%
d) 95%
04. Positional, cyclical, and temporal variations are most commonly analyzed
in
Please choose the correct answer.
a) SPC charts
b) multi-vari charts
c) cause and effect diagrams
d) run charts
05. Which of the following is an example of mistake-proofing?
Please choose the correct answer.
a) Using x and R chart to prevent errors
b) Using 100% inspection to detect and contain defects
c) Using color coding as an error signal
d) Having the team that created the errors repair them
06. Which of the following tools is used extensively in quality function
deployment (QFD)?
Please choose the correct answer.
a) Affinity diagram
b) Matrix diagram
c) Cause and effect diagram
d) Activity network diagram
07. Which of the following measures is used to show the ratio of defects to
units?
Please choose the correct answer.
a) DPU
b) DPO
c) DPMO
d) PPM
08. Which of the following is a commonly accepted level for alpha risk?
Please choose the correct answer.
a) 0.05
b) 0.50
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CSSGB- ASQ Certified Six Sigma Green Belt pg. 11
c) 0.70
d) 0.95
09. Which of the following tools is used to translate broad requirements into
specific requirements?
Please choose the correct answer.
a) A quality control plan
b) The theory of constraints (TOC)
c) A critical to quality (CTQ) tree
d) A process flowchart
10. When an inspection process rejects conforming product, what type of error
is being made?
Please choose the correct answer.
a) α
b) β
c) σ
d) H0
Answers to CSSGB Exam Questions:
Question: 01
Answer: a
Question: 02
Answer: a
Question: 03
Answer: d
Question: 04
Answer: b
Question: 05
Answer: c
Question: 06
Answer: b
Question: 07
Answer: a
Question: 08
Answer: a
Question: 09
Answer: c
Question: 10
Answer: a
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