3. Specific responsibilities of the TOM for College/University Testing Programs
include
a. Serving as the primary contact in the test center for faculty, departments, and testing programs.
b. Actively managing the overall test center operations, though others in the test center may have more
regular contact with institutional faculty, department staff, and distance learning faculty and staff.
c. Fulfilling requirements for departmental or college/university testing, including distance learning
programs.
d. Informing faculty or departments of any limitations of services, as well as concerns or problems
encountered in delivering exams.
e. Maintaining adequate staff to cover testing requirements.
4. Other Staff Needed for Testing – National Testing Programs
: Test Supervisors, room supervisors, and
proctors may be regular staff of the institution or contract workers hired solely for testing. It is important to
avoid the reality or perception of a conflict of interest in the selection of staff, such as not administering
tests to family members, not being involved in inappropriate test preparation or coaching activities, etc.
Efforts will be made to hire diverse staff. It is imperative that test day staff
a. Attend general proctor or supervisor training, including day-of-test staff briefings.
b. Understand the concepts of standardized testing, the importance of test security, and the implications
of testing irregularities.
c. Be prepared to handle emergency situations.
d. Thoroughly review test-related information such as test manuals prior to test day, concentrating on
test-specific policies and procedures.
e. Be reliable, punctual, detail-oriented, and able to deal effectively with people in difficult situations.
f. Be able to communicate effectively with a wide range of individuals.
g. Serve as a room proctor before becoming a room supervisor.
h. Undergo performance evaluations at regular intervals.
5. Other Staff Needed for Testing – CBT Testing
: Staff (often TCAs) for CBT are usually full-time or part-
time permanent employees of the institution but can be contract workers. It is imperative that these
individuals
a. Be thoroughly trained before working on their own, with ongoing training/certification as necessary
and/or required by the test company.
b. Understand the concepts of standardized testing, the importance of test security, and the implications
of testing irregularities, including how to handle emergency situations.
c. Be thoroughly informed on the policies and procedures for all exam programs they will be
administering.
d. Be aware of best practices in test delivery and in providing good customer service.
e. Be reliable, punctual, detail-oriented, and able to deal effectively with people in difficult situations.
f. Be able to communicate effectively with a wide range of individuals.
g. Be able to do basic computer trouble-shooting as needed.
h. Undergo performance evaluations at regular intervals.
6. Other Staff Needed for College/University Testing, including Distance Learning Programs
: Personnel for
this type of testing may include full-time or part-time employees of the institution, including front office
staff. Testing may be only part of a staff member’s total duties and responsibilities. It is imperative that
these individuals
a. Understand the requirement for security and confidentiality of test materials (including items such as
passwords) and examinee information.
b. Receive training appropriate to their role in the testing process.
c. Be thoroughly informed about test policies and procedures, especially test-specific ones.
d. Be able to do basic computer trouble-shooting for CBT.
e. Assist the TOM and other staff members with assigned responsibilities and duties.
f. Be aware of best practices in test delivery and in providing good customer service.
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RevisedJune2014