ET-8500/ET-8550 User's Guide
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Contents
ET-8500/ET-8550 User's Guide................................................................................................................. 13
Product Basics .......................................................................................................................................... 14
Product Parts Locations ..................................................................................................................... 14
Product Parts - Front ..................................................................................................................... 15
Product Parts - Inside .................................................................................................................... 17
Product Parts - Back...................................................................................................................... 18
Using the Control Panel ..................................................................................................................... 18
The LCD Screen............................................................................................................................ 19
Status Icon Information.................................................................................................................. 20
Navigating the LCD Screen ........................................................................................................... 21
Entering Characters on the LCD Screen ....................................................................................... 22
Adjusting Control Panel Sounds.................................................................................................... 23
Adjusting the Screen Brightness.................................................................................................... 24
Changing LCD Screen Language.................................................................................................. 25
Viewing Animations ....................................................................................................................... 26
Turning Off Auto Selection Mode................................................................................................... 27
Using Power Saving Settings ............................................................................................................. 28
Changing the Sleep Timer Settings ............................................................................................... 28
Changing the Power Off Timer Settings ........................................................................................ 29
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 30
Setting Up Epson Connect Services.............................................................................................. 30
Using Epson Email Print ............................................................................................................... 31
Using Epson Remote Print ........................................................................................................... 32
Using Epson Scan to Cloud........................................................................................................... 32
Using the Epson Smart Panel Mobile App.......................................................................................... 33
Voice-Activated Printing ..................................................................................................................... 34
Setting Up Printing on a Chromebook ................................................................................................ 34
Using AirPrint .................................................................................................................................... 34
Android Printing Using the Epson Print Enabler ................................................................................ 35
Using Fire OS Printing ....................................................................................................................... 36
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Using Windows 10 Mobile Printing .................................................................................................... 36
Using Epson Print and Scan App with Windows Tablets ................................................................... 37
Using the Mopria Print Service .......................................................................................................... 37
Wi-Fi or Wired Networking........................................................................................................................ 39
Network Security Recommendations ................................................................................................. 39
Wi-Fi Infrastructure Mode Setup......................................................................................................... 40
Selecting Wireless Network Settings from the Control Panel ........................................................ 41
Setting Up Wireless Printing from a Smartphone or Tablet............................................................ 43
Wi-Fi Direct Mode Setup .................................................................................................................... 44
Enabling Wi-Fi Direct Mode (Simple AP) ....................................................................................... 45
Wi-Fi Protected Setup (WPS)............................................................................................................. 46
Using WPS to Connect to a Network ............................................................................................. 46
Printing a Network Status Sheet......................................................................................................... 47
Printing a Network Connection Report ............................................................................................... 48
Network Connection Report Codes and Messages ....................................................................... 49
Changing or Updating Network Connections ..................................................................................... 55
Accessing the Web Config Utility................................................................................................... 55
Changing a USB Connection to a Wi-Fi Connection...................................................................... 56
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 56
Connecting to a New Wi-Fi Router ................................................................................................ 57
Disabling Wi-Fi Features ............................................................................................................... 57
Loading Paper ........................................................................................................................................... 59
Loading Paper in Cassette 1 (Upper Cassette) .................................................................................. 59
Loading Paper in Cassette 2 (Lower Cassette) .................................................................................. 64
Loading Paper in the Rear of Your Product ........................................................................................ 69
Turning Off the Paper Mismatch Alert ................................................................................................ 73
Paper Loading Capacity..................................................................................................................... 74
Double-sided Printing Capacity.......................................................................................................... 76
Borderless Paper Type Compatibility ................................................................................................. 77
Compatible Epson Papers.................................................................................................................. 79
Selecting the Paper Settings for Each Source - Control Panel ........................................................... 81
Paper or Media Type Settings - Control Panel............................................................................... 83
Paper or Media Type Settings - Printing Software.............................................................................. 84
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Placing Originals on the Product ............................................................................................................. 85
Placing Originals on the Scanner Glass ............................................................................................. 85
Copying ...................................................................................................................................................... 88
Copying Documents or Photos........................................................................................................... 88
Restoring Photos While Copying........................................................................................................ 89
Copying Books, ID Cards, or Borderless Photos................................................................................ 91
Copying Options................................................................................................................................. 92
Printing from a Computer ......................................................................................................................... 95
Printing with Windows ........................................................................................................................ 95
Selecting Basic Print Settings - Windows ...................................................................................... 96
Paper Source Options - Windows ............................................................................................. 98
Print Quality Options - Windows ............................................................................................... 98
Multi-Page Printing Options - Windows..................................................................................... 99
Selecting Double-sided Printing Settings - Windows ..................................................................... 99
Double-sided Printing Options - Windows............................................................................... 102
Print Density Adjustments - Windows ..................................................................................... 102
Selecting Additional Layout and Print Options - Windows ........................................................... 103
Custom Color Correction Options - Windows.......................................................................... 105
Image Options and Additional Settings - Windows.................................................................. 106
Header/Footer Settings - Windows ......................................................................................... 107
Selecting a Printing Preset - Windows......................................................................................... 108
Selecting Extended Settings - Windows ...................................................................................... 110
Extended Settings - Windows ................................................................................................. 111
Printing Your Document or Photo - Windows............................................................................... 113
Checking Print Status - Windows ................................................................................................ 114
Selecting Default Print Settings - Windows.................................................................................. 115
Changing the Language of the Printer Software Screens ....................................................... 116
Changing Automatic Update Options .......................................................................................... 117
Printing with the Built-in Epson Driver - Windows 10 S..................................................................... 118
Selecting Print Settings - Windows 10 S...................................................................................... 118
Printing on a Mac ............................................................................................................................. 122
Selecting Basic Print Settings - Mac ........................................................................................... 123
Paper Source Options - Mac................................................................................................... 127
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Print Quality Settings - Mac..................................................................................................... 127
Selecting Page Setup Settings - Mac .......................................................................................... 128
Selecting Print Layout Options - Mac ........................................................................................... 129
Selecting Double-sided Printing Settings - Mac........................................................................... 129
Double-sided Printing Options and Adjustments - Mac........................................................... 131
Managing Color - Mac ................................................................................................................. 131
Color Matching and Color Options - Mac ................................................................................ 132
Selecting Printing Preferences - Mac .......................................................................................... 133
Printing Preferences - Mac...................................................................................................... 134
Printing Your Document or Photo - Mac ...................................................................................... 135
Checking Print Status - Mac.................................................................................................... 135
Printing from a Smartphone or Tablet............................................................................................... 136
Printing with Epson Photo+ .............................................................................................................. 137
Cancelling Printing From the LCD Screen........................................................................................ 137
Scanning .................................................................................................................................................. 138
Starting a Scan................................................................................................................................. 138
Starting a Scan Using the Product Control Panel ........................................................................ 138
Scanning to a Memory Device ................................................................................................ 140
Scanning to a Connected Computer ....................................................................................... 141
Scanning to the Cloud............................................................................................................. 143
Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 144
Control Panel Scanning Options............................................................................................. 145
Changing Default Scan Job Settings ...................................................................................... 146
Starting a Scan Using Epson ScanSmart .................................................................................... 147
Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 148
Starting a Scan from a Scanning Program................................................................................... 150
Starting a Scan from a Smartphone or Tablet.............................................................................. 152
Scanning a Document or Photo in Epson ScanSmart ...................................................................... 152
Saving a Scan ............................................................................................................................. 155
Attaching a Scan to Email............................................................................................................ 156
Sending a Scan to a Cloud Service ............................................................................................. 157
Printing a Scan ............................................................................................................................ 158
Selecting Epson ScanSmart Settings............................................................................................... 160
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Changing the Epson Product....................................................................................................... 160
Changing the Scan Settings ........................................................................................................ 161
Changing the File Name Settings ................................................................................................ 163
Changing the Save Settings ........................................................................................................ 164
Save Settings.......................................................................................................................... 166
Customizing Action Icons ............................................................................................................ 168
Scanning in Epson Scan 2 ............................................................................................................... 169
Additional Scanning Settings - Main Settings Tab ....................................................................... 172
Additional Scanning Settings - Advanced Settings Tab............................................................... 173
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 174
Image Format Options................................................................................................................. 175
Scan Resolution Guidelines ........................................................................................................ 176
Using Memory Cards with Your Product ............................................................................................... 178
Inserting a Memory Card.................................................................................................................. 178
Removing a Memory Card........................................................................................................... 180
Printing from a Memory Card ........................................................................................................... 181
Viewing and Printing Photos........................................................................................................ 181
Viewing and Printing Photos From the LCD Screen................................................................ 181
Memory Card or External USB Device Print Settings.............................................................. 184
Printing Photo Layouts from a Memory Card with a Template..................................................... 186
Printing ID Photos from a Memory Card ...................................................................................... 189
Creating and Printing a Greeting Card Template......................................................................... 192
Printing a Greeting Card from a Template ................................................................................... 194
Transferring Photos on a Memory Card ........................................................................................... 195
Setting Up File Sharing for Photo Transfers from Your Computer ............................................... 195
Transferring Photos from a Memory Card to Your Computer ...................................................... 196
Using an External Device with Your Product ........................................................................................ 198
Printing from a Camera .................................................................................................................... 198
Selecting Print and Photo Adjustment Settings ........................................................................... 198
Print Settings - Camera........................................................................................................... 200
Photo Adjustments - Camera.................................................................................................. 202
Connecting and Printing from a Camera...................................................................................... 203
Printing from a Camera Wirelessly .............................................................................................. 204
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Viewing or Printing from a USB Flash Drive or External Device ....................................................... 205
Connecting and Using a USB Flash Drive or External Device ..................................................... 205
Printing Personalized Projects............................................................................................................... 208
Printing a Personalized Project ........................................................................................................ 208
Printing on CDs/DVDs............................................................................................................................. 210
CD/DVD Printing Features ............................................................................................................... 210
Loading a CD/DVD........................................................................................................................... 210
Copying onto a CD/DVD .................................................................................................................. 212
Refilling Ink and Replacing the Maintenance Box ................................................................................ 215
Ink Safety Precautions ..................................................................................................................... 215
Checking the Ink and Maintenance Box Levels................................................................................ 217
Checking the Ink Levels on Your Product.................................................................................... 218
Checking Maintenance Box Status on the LCD Screen............................................................... 218
Checking Ink and Maintenance Box Levels - Windows ............................................................... 219
Checking Ink and Maintenance Box Levels - Mac ....................................................................... 221
Disabling Special Offers with Windows ....................................................................................... 222
Purchase Epson Ink and Maintenance Box...................................................................................... 223
Ink Bottle and Maintenance Box Part Numbers ........................................................................... 224
Refilling the Ink Tanks ...................................................................................................................... 224
Maintenance Box Replacement ....................................................................................................... 229
Adjusting Print Quality............................................................................................................................ 231
Print Head Maintenance................................................................................................................... 231
Print Head Nozzle Check............................................................................................................. 231
Checking the Nozzles Using the Product Control Panel ......................................................... 232
Checking the Nozzles Using a Computer Utility...................................................................... 234
Print Head Cleaning .................................................................................................................... 235
Cleaning the Print Head Using the Product Control Panel ...................................................... 236
Cleaning the Print Head Using a Computer Utility................................................................... 237
Print Quality Adjustment................................................................................................................... 240
Aligning the Print Head Using the Product Control Panel ............................................................ 240
Power Cleaning................................................................................................................................ 242
Power Cleaning Using the Product Control Panel ....................................................................... 242
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Cleaning the Paper Guide ................................................................................................................ 243
Cleaning the Paper Path .................................................................................................................. 246
Cleaning the Translucent Film.......................................................................................................... 248
Cleaning the Paper Rollers .............................................................................................................. 250
Checking the Number of Sheets Fed................................................................................................ 253
Checking the Number of Sheets on the LCD Screen................................................................... 254
Checking the Sheet Counter - Windows ...................................................................................... 254
Checking the Sheet Counter - Mac.............................................................................................. 255
Cleaning and Transporting Your Product ............................................................................................. 256
Cleaning Your Product ..................................................................................................................... 256
Transporting Your Product ............................................................................................................... 257
Solving Problems .................................................................................................................................... 265
Checking for Software Updates........................................................................................................ 265
Viewing the Help Screen .................................................................................................................. 266
Product Status Messages ................................................................................................................ 266
Running a Product Check ................................................................................................................ 271
Resetting Control Panel Defaults ..................................................................................................... 272
Solving Setup Problems ................................................................................................................... 273
Product Does Not Turn On or Off................................................................................................. 274
Noise After Filling the Ink............................................................................................................. 274
Message Appears Prompting You to Reset Ink Levels................................................................ 274
Software Installation Problems .................................................................................................... 275
Solving Network Problems ............................................................................................................... 275
Product Cannot Connect to a Wireless Router or Access Point .................................................. 276
Network Software Cannot Find Product on a Network................................................................. 277
Product Does Not Appear in Mac Printer Window ....................................................................... 278
Wireless Network Connection is Unstable on a Mac ................................................................... 279
Wired Network Connection Becomes Unstable........................................................................... 279
Cannot Print Over a Network....................................................................................................... 280
Cannot Scan Over a Network ...................................................................................................... 281
Solving Copying Problems ............................................................................................................... 282
Product Makes Noise, But Nothing Copies.................................................................................. 282
Product Makes Noise When It Sits for a While............................................................................. 283
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Solving Paper Problems................................................................................................................... 283
Paper Feeding Problems............................................................................................................. 283
Paper Jam Problems in the Paper Cassettes .............................................................................. 284
Paper Jam Problems Inside the Product ..................................................................................... 286
Paper Jam Problems in the Rear Cover ...................................................................................... 288
Rear Paper Support Problems..................................................................................................... 292
Paper Ejection Problems ............................................................................................................. 292
Solving Problems Printing from a Computer..................................................................................... 292
Nothing Prints.............................................................................................................................. 293
Product Icon Does Not Appear in Windows Taskbar ................................................................... 294
Printing is Slow ............................................................................................................................ 294
Solving Page Layout and Content Problems.................................................................................... 296
Inverted Image............................................................................................................................. 296
Too Many Copies Print ................................................................................................................ 297
Blank Pages Print ........................................................................................................................ 297
Incorrect Margins on Printout....................................................................................................... 298
Border Appears on Borderless Prints .......................................................................................... 298
Incorrect Characters Print............................................................................................................ 299
Incorrect Image Size or Position.................................................................................................. 300
Slanted Printout........................................................................................................................... 300
Solving Print Quality Problems......................................................................................................... 301
White or Dark Lines in Printout .................................................................................................... 301
Blurry or Smeared Printout .......................................................................................................... 303
Faint Printout or Printout Has Gaps ............................................................................................. 305
Grainy Printout............................................................................................................................. 305
Incorrect Colors ........................................................................................................................... 307
Solving Scanning Problems ............................................................................................................. 308
Scanning Software Does Not Operate Correctly ......................................................................... 308
Cannot Start Epson Scan 2 ......................................................................................................... 309
Scanning is Slow ......................................................................................................................... 310
Cannot Send Scans to a Cloud Service....................................................................................... 310
Solving Scanned Image Quality Problems ....................................................................................... 310
Image Consists of a Few Dots Only............................................................................................. 311
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Line of Dots Appears in All Scanned Images............................................................................... 311
Straight Lines in an Image Appear Crooked ................................................................................ 312
Scanned Image Quality Problems ............................................................................................... 312
Characters are Not Recognized During Conversion to Editable Text (OCR)............................... 314
Image Colors are Patchy at the Edges ........................................................................................ 314
Ripple Patterns Appear in an Image ............................................................................................ 314
Streaks Appear in All Scanned Images ....................................................................................... 315
Scanned Image Edges are Cropped ........................................................................................... 315
Resetting the Epson Scan 2 Settings .......................................................................................... 315
Solving Memory Card Problems....................................................................................................... 316
Memory Card Does Not Fit Into a Slot ......................................................................................... 316
Cannot View or Print Photos from a Memory Card or Device ...................................................... 316
Cannot Transfer Photos to or from a Memory Card or Device ..................................................... 317
Solving USB Device Problems ......................................................................................................... 317
Cannot View or Print from a USB Device..................................................................................... 318
Cannot Save Files on a USB Device ........................................................................................... 318
Cannot Transfer Files To or From a USB Device......................................................................... 318
Solving CD/DVD Problems............................................................................................................... 319
Problems Printing on CDs/DVDs ................................................................................................. 319
Uninstall Your Product Software....................................................................................................... 320
Uninstalling Product Software - Windows.................................................................................... 320
Uninstalling Product Software - Mac............................................................................................ 322
Where to Get Help............................................................................................................................ 322
Technical Specifications ........................................................................................................................ 324
Windows System Requirements ...................................................................................................... 324
Mac System Requirements .............................................................................................................. 325
Paper Specifications ........................................................................................................................ 326
Printable Area Specifications ........................................................................................................... 327
Scanning Specifications ................................................................................................................... 329
Ink Specifications ............................................................................................................................. 329
Dimension Specifications ................................................................................................................. 330
Electrical Specifications ................................................................................................................... 331
Environmental Specifications ........................................................................................................... 331
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Interface Specifications .................................................................................................................... 332
Memory Card Specifications ............................................................................................................ 332
External Device Specifications ......................................................................................................... 332
Supported Data Specifications ......................................................................................................... 333
Network Interface Specifications ...................................................................................................... 333
Safety and Approvals Specifications ................................................................................................ 336
Notices ..................................................................................................................................................... 337
Important Safety Instructions............................................................................................................ 337
General Product Safety Instructions ............................................................................................ 337
Wireless Connection Safety Instructions ..................................................................................... 339
LCD Screen Safety Instructions................................................................................................... 339
FCC Compliance Statement............................................................................................................. 340
Binding Arbitration and Class Waiver ............................................................................................... 341
Trademarks...................................................................................................................................... 344
Copyright Notice............................................................................................................................... 344
libTIFF Software Acknowledgment.............................................................................................. 345
A Note Concerning Responsible Use of Copyrighted Materials................................................... 346
Default Delay Times for Power Management for Epson Products ............................................... 346
Copyright Attribution.................................................................................................................... 346
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ET-8500/ET-8550 User's Guide
Welcome to the ET-8500/ET-8550 User's Guide.
For a printable PDF copy of this guide, click here.
Note: The ET-8500 illustrations and menu screens are shown throughout this guide, unless noted
otherwise.
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Product Basics
See these sections to learn about the basic features of your product.
Product Parts Locations
Using the Control Panel
Using Power Saving Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Using the Epson Smart Panel Mobile App
Voice-Activated Printing
Setting Up Printing on a Chromebook
Using AirPrint
Android Printing Using the Epson Print Enabler
Using Fire OS Printing
Using Windows 10 Mobile Printing
Using Epson Print and Scan App with Windows Tablets
Using the Mopria Print Service
Product Parts Locations
See these sections to identify the parts on your product.
Product Parts - Front
Product Parts - Inside
Product Parts - Back
Parent topic: Product Basics
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Product Parts - Front
1 Rear paper feeder
2 Rear paper support
3 Rear paper feeder cover
4 Edge guides
5 Control panel (raise or lower to adjust)
6 CD/DVD tray slot
7 CD/DVD tray
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Product Parts - Inside
1 Scanner unit
2 Maintenance box cover
3 Ink tank unit
4 Print head
5 Ink tank cover
6 Ink tank cap
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1 Document cover
2 Scanner glass
3 Memory card slot
4
USB port for external USB devices
Parent topic: Product Parts Locations
Product Parts - Back
1 AC inlet
2 Rear cover (duplexer)
3 LAN port
4 USB port for computer connections
5 Rear paper feed slot
6 Paper feed unit (for rear paper feed slot)
Parent topic: Product Parts Locations
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
The LCD Screen
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Status Icon Information
Navigating the LCD Screen
Entering Characters on the LCD Screen
Adjusting Control Panel Sounds
Adjusting the Screen Brightness
Changing LCD Screen Language
Viewing Animations
Turning Off Auto Selection Mode
Parent topic: Product Basics
The LCD Screen
1 Displays the Supply Status screen
2 Displays the network connection status
3 Displays the Quiet Mode screen
4 Displays the Help screen
5 Menu options
6 Scrolls the screen to the right
7 Stores the output tray
8 Returns to the previous screen
9 Select a tab to view different options and settings
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10 Settings options
11 Displays available options
Parent topic: Using the Control Panel
Status Icon Information
Your product displays status icons on the LCD screen for certain product status conditions.
Icons Description
Displays the Supply Status screen.
Displays the network connection status; select the icon to set up or change your network
connection.
• The product is not connected to a wired (Ethernet) network.
• The product is connected to a wired (Ethernet) network.
• The product is searching for an SSID or experiencing a wireless network
connection issue.
• The product is connected to a wireless network; the number of bars indicates the
connection's signal strength.
• Wi-Fi Direct is not enabled.
• Wi-Fi Direct is enabled.
The Quiet Mode setting is enabled or disabled. Select the icon to change the setting.
Depending on the selected paper type and print quality, when this feature is enabled noise
is reduced during printing at the cost of print speed.
Displays the Help screen.
Closes the output tray.
Displays additional information or instructions, such as loading paper or placing a
document on the scanner; select the icon to display the information.
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Icons Description
There is a problem with the indicated setting; select the icon for information on resolving
the problem.
Parent topic: Using the Control Panel
Navigating the LCD Screen
Follow these guidelines to navigate and use the menus on the LCD screen.
Tap or press the screen to select an item or icon
Flick the screen to scroll swiftly
Slide your finger across the screen to move items
Close or open your fingers across the screen to zoom in or zoom out on a preview image
To change a setting, tap anywhere on the setting.
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To enter a value in a field, tap the field to display the on-screen keyboard.
Parent topic: Using the Control Panel
Entering Characters on the LCD Screen
Follow these guidelines to enter characters for passwords and other settings.
On-screen keyboard
1 Displays the character count
2 Moves the cursor left or right
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3 Switches between uppercase and lowercase characters
4 Switches between characters and numbers or symbols
5 Changes the keyboard layout
6 Displays a list of common domain names to choose from
7 Enters a space
8 Select when you are finished
9 Deletes the previous character
On-screen keypad
1 Cancels entry and closes the keypad
2 Deletes the previous number
3 Select when you are finished
4 Clears the entered number
Parent topic: Using the Control Panel
Adjusting Control Panel Sounds
You can adjust the sound level heard when you press buttons on the control panel.
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1. Select the home icon, if necessary.
2. Select Settings > Basic Settings > Sound.
You see a screen like this:
3. Select Normal Mode or Quiet Mode.
Note: You can also press the icon on the home screen to switch between Normal Mode and
Quiet Mode.
4. Do one of the following:
• Select Button Press.
• Select Error Tone.
5. Select the – or + icon to adjust the volume.
6. Select OK to exit.
Parent topic: Using the Control Panel
Adjusting the Screen Brightness
You can adjust the brightness of the LCD screen.
1. Select the home icon, if necessary.
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2. Select Settings > Basic Settings > LCD Brightness.
Note: If you want to change the background color entirely, select Settings > Basic Settings >
Background Color.
3. Select the – or + button to adjust the brightness.
4. Select OK to exit.
Parent topic: Using the Control Panel
Changing LCD Screen Language
You can change the language used on the LCD screen.
1. Select the home icon, if necessary.
2. Select Settings > Basic Settings > Language.
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2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on
common procedures.
3. Select a topic from the list of available topics and follow the on-screen instructions.
While viewing the topics, you may see screens like this:
1 Displays the current step number and the total number of steps
2 Select the left arrow button to view the previous step
3 Indicates your overall progress through the animation
4 Select the right arrow button to view the next step
Parent topic: Using the Control Panel
Turning Off Auto Selection Mode
Auto Selection Mode changes the menu options on the LCD screen automatically depending on the
action you perform. For example, loading a memory card automatically displays memory card-related
menu options on the screen. You can turn off this feature if desired.
1. Select the home icon, if necessary.
2. Select Settings > Guide Functions > Auto Selection Mode.
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You see a screen like this:
3. Select Off for the options displayed as necessary.
4. Select the home icon to exit.
Parent topic: Using the Control Panel
Using Power Saving Settings
Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period
of time. You can make the time period shorter and select other options to save energy and resources.
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings
Parent topic: Product Basics
Changing the Sleep Timer Settings
You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
1. Select the home icon, if necessary.
2. Select Settings > Basic Settings > Sleep Timer.
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You see a screen like this:
3. Select a time period between 1 and 60 minutes.
Parent topic: Using Power Saving Settings
Changing the Power Off Timer Settings
You can have the product turn off automatically if it is not used for a specified period of time.
1. Select the home icon, if necessary.
2. Select Settings > Basic Settings > Power Off Timer.
You see a screen like this:
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3. Select a time period between 30 minutes and 12 hours.
Parent topic: Using Power Saving Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages
from your home, office, or even across the globe.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Print from anywhere with these Epson Connect solutions:
• Epson Email Print
• Epson Remote Print
Scan and send a file as an email or upload it to an online service directly from your Epson product with
Epson Scan to Cloud.
Setting Up Epson Connect Services
Using Epson Email Print
Using Epson Remote Print
Using Epson Scan to Cloud
Parent topic: Product Basics
Setting Up Epson Connect Services
If you did not activate your product's email address for use with Epson Connect when you set up your
product, you can activate it using the product control panel.
1. Select the home icon, if necessary.
2. Select Settings > Web Service Settings > Epson Connect Services.
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You see a screen like this:
3. Select Register.
4. Follow the instructions on the screen to activate your product's email address.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi or Wired Networking
Using Epson Email Print
With Epson Email Print, you can print from any device that can send email, such as your smartphone,
tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a
PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the
attachments will print automatically.
1. Connect your product to your network. See the link below.
2. If you did not already set up Email Print when you installed your product software, see the link below
to use your product control panel to activate your unique email address. Or visit epson.com/connect
(U.S) or epson.ca/connect (Canada) to learn more about Email Print, create your Epson Connect
account, and register your product to the Epson Connect service.
3. Now you are ready to send and print emails to your product's Email Print address.
Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product's
email, adjust print settings, and set up other Epson Connect services.
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Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related tasks
Setting Up Epson Connect Services
Related topics
Wi-Fi or Wired Networking
Using Epson Remote Print
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson
Email-enabled product anywhere in the world.
1. Connect your Epson product to your wireless network. See the link below.
2. If you did not already set up an Epson Connect account when you installed your product software,
visit epsonconnect.com to create your account and register your product to the Epson Connect
service.
Note: Make a note of your product's email address.
3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print
Driver software.
4. Download and install the Remote Print software.
5. Enter the email address and optional access key of your Epson product during Remote Print setup.
6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer
application and choose the Remote Print option for your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi or Wired Networking
Using Epson Scan to Cloud
The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online
service directly from your Epson product. Register an email address or online services such as Box,
DropBox, Evernote, or Google Drive with your Epson Connect account.
1. Connect your Epson product to your network. See the link below.
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2. If you did not already set up an Epson Connect account when you installed your product software,
visit epsonconnect.com to create your account and register your product to the Epson Connect
service.
Note: Make a note of your product's email address and password.
3. Visit epsonconnect.com to sign into your account with the email address and password you
selected.
4. Select your product, select Scan to Cloud, and select Destination List.
5. Click Add, then follow the instructions on the screen to create your destination list.
6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your
Epson product control panel.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related tasks
Scanning to the Cloud
Related topics
Wi-Fi or Wired Networking
Using the Epson Smart Panel Mobile App
Use this free Apple and Android app to set up your Epson product and then print, copy, or scan with your
networked Epson product. Epson Smart Panel also lets you check ink levels and product status.
1. Visit epson.com/connect (U.S) or epson.ca/connect (Canada) to learn more about Epson Smart
Panel and check the compatibility of your mobile device.
2. Download Epson Smart Panel from the Apple App Store or Google Play.
3. Connect your mobile device to the wireless network that you want to connect your product to or to
the same wireless network as your product (if your product is already set up).
4. Do one of the following:
• If you haven't set up your product, open Epson Smart Panel and follow the instructions to set up
your product.
• If your product is already set up, open Epson Smart Panel and select your Epson product, if
necessary.
Now you are ready to print, copy, or scan with your mobile device and your Epson product.
Parent topic: Product Basics
34
Related topics
Wi-Fi or Wired Networking
Voice-Activated Printing
Take advantage of voice-activated, hands-free printing from your Epson product with Alexa and Google
Assistant. Depending on which voice assistant you use, you can ask your product to print photos,
calendars, recipes, photo props, and more. Click here for more information.
1. Connect your product to your network. See the link below.
2. Set up your product's email address for use with Epson Connect. See the link below to activate it
from the product control panel.
3. Click here for instructions on how to set up your product and voice assistant to use the voice-
activated printing feature.
Now you are ready to print with your voice and your Epson product.
Parent topic: Product Basics
Related tasks
Setting Up Epson Connect Services
Related topics
Wi-Fi or Wired Networking
Setting Up Printing on a Chromebook
Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook
without drivers or cables.
For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S)
or Setting Up Your Epson Printer on Your Chromebook (Canada).
Parent topic: Product Basics
Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to
install drivers or download software.
35
Note: If you disabled paper configuration messages on your product control panel, you cannot use
AirPrint. See the link below to enable the messages, if necessary.
1. Load paper in your product.
2. Set up your product for wireless printing. See the link below.
3. Connect your Apple device to the same wireless network that your product is using.
4. Print from your device to your product.
Note: For details, see the AirPrint page on the Apple website.
Parent topic: Product Basics
Related tasks
Turning Off the Paper Mismatch Alert
Related topics
Wi-Fi or Wired Networking
Android Printing Using the Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone
or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson
product and print.
1. Connect your Epson product to your wireless network. See the link below.
2. On your Android device, download the Epson Print Enabler plug-in from Google Play.
3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary.
4. Connect your Android device to the same wireless network as your product.
5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu
icon and print whatever is on the screen.
Note: If you do not see your product, tap All Printers and select your product.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
36
Using Fire OS Printing
You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product.
There is no software to download, no drivers to install, and no cables to connect. With just a few taps in
Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson
product.
1. Connect your Epson product to your wireless network. See the link below.
2. Connect your Amazon device to the same wireless network as your product.
3. Now you are ready to print. From your Amazon application, tap the print option and select your
product to print whatever is on the screen.
Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your
Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria
Print Service app to print.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
Using Windows 10 Mobile Printing
You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson
product. There is no software to download, no drivers to install, and no cables to connect. Look for the
print option in your Windows 10 application to send whatever is on the screen to an Epson product.
1. Connect your Epson product to your wireless network. See the link below.
2. Connect your Windows 10 Mobile device to the same wireless network as your product.
3. Now you are ready to print. From your Windows 10 application, tap the print option and select your
product to print whatever is on the screen.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
37
Using Epson Print and Scan App with Windows Tablets
You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface
RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and
capture images right to your tablet or to Microsoft OneDrive.
Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply
scanning functions for products without scanners.
1. Connect your Epson product to your wireless network. See the link below.
2. Download the Epson Print and Scan app from the Microsoft Windows Store.
3. Connect your Windows tablet to the same wireless network as your product.
4. Open the Epson Print and Scan app and select your Epson product.
Now you are ready to print photos or scan.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
Using the Mopria Print Service
You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to
your Epson product or any Mopria-certified product from other manufacturers. You can download the
Mopria Print Service from Google Play.
Note: For details on the Mopria Print Service, click here (U.S.) or click here (Canada).
1. Connect your Epson product to your wireless network. See the link below.
2. On your Android device, download the Mopria Print Service app from Google Play.
Note: On some Samsung Galaxy devices, Mopria may come preinstalled.
3. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if
necessary.
4. Connect your Android device to the same wireless network as your product.
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Wi-Fi or Wired Networking
See these sections to use your product on a Wi-Fi or wired network.
Network Security Recommendations
Wi-Fi Infrastructure Mode Setup
Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
Printing a Network Connection Report
Changing or Updating Network Connections
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network
environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and
fax lines, and other intrusions:
• Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network
security such as a network password can deter interception of traffic over the wireless LAN. Your
router may already have a default password enabled by your Internet service provider (ISP). See your
ISP and router documentation for instructions on how to change the default password and better
secure your network.
• Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead,
connect it to a router or other network connection protected by a firewall. Your router may already
have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best
results, set up and use a private IP address for your network connection.
• Change the default administrator password on your product
If your product has an option to set an administrator password, change the default administrator
password to deter access by unauthorized users to personal data stored on your product, such as IDs,
passwords, and contact lists.
Parent topic: Wi-Fi or Wired Networking
40
Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point.
The wireless router or access point can be connected to your computer over a wireless or wired network.
1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface
4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)
Selecting Wireless Network Settings from the Control Panel
Setting Up Wireless Printing from a Smartphone or Tablet
Parent topic: Wi-Fi or Wired Networking
41
Selecting Wireless Network Settings from the Control Panel
You can select or change wireless network settings using your product control panel.
To install your product on a wireless network, follow the instructions on the Start Here sheet and install
the necessary software by downloading it from the Epson website. The installer program guides you
through network setup.
Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not
responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your network data and settings.
1. Select the home icon, if necessary.
2. Select the icon.
You see a screen like this:
3. Select Wi-Fi (Recommended) (if the product is already installed on a wired network, select Router).
4. Select Start Setup or Change Settings (if the product is already installed on a wired network, select
Change to Wi-Fi connection and select Yes to confirm).
5. Select Wi-Fi Setup Wizard.
6. Select the name of your wireless network or select Enter Manually to enter the name manually. Use
the displayed keyboard to enter your network name.
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7. Select the Enter Password field and enter your wireless password using the on-screen keyboard.
Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and
lowercase letters, and numeric or special characters.
• To move the cursor, press the left or right arrows.
• To change the case of letters, select .
• To delete the previous character, select .
• To enter numbers and symbols, select .
• To enter a space, select .
8. Select OK when you finish entering your password.
9. Confirm the displayed network settings and select Start Setup to save them.
10. Do one of the following:
• If setup was successful, select Close to exit.
• If setup was unsuccessful, select Print Check Report to print a network setup report or select Re-
enter to re-enter your network name and password.
11. Select the home icon to return to the Home screen.
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The Wi-Fi icon displayed on the LCD screen indicates your wireless connection status. If the
product is not connected to the network, you may have selected the wrong network name (SSID) or
entered the password incorrectly. Repeat these steps to try again.
If you are printing from a computer, make sure you installed the network software as described on
the Start Here sheet.
Parent topic: Wi-Fi Infrastructure Mode Setup
Related references
Status Icon Information
Related tasks
Entering Characters on the LCD Screen
Setting Up Wireless Printing from a Smartphone or Tablet
You can use the Epson Smart Panel app to connect your Epson product to a wireless network or
connect your device directly to the product. Epson Smart Panel is available on iOS and Android devices.
Make sure you have the following:
• A Bluetooth-enabled device that is connected to a wireless network
• The Epson Smart Panel app installed on the device
• The wireless network name (SSID) and password
Note: Your device must be close enough to the product to create and maintain a Bluetooth connection.
1. Make sure the product is turned on and is ready to print.
Note: You must perform initial setup and ink installation before setting up wireless printing.
2. Open the Epson Smart Panel app on your device.
3. Do one of the following:
• If the app automatically recognizes the product, follow the on-screen instructions to set up the
wireless connection.
• If the app does not automatically recognize the product, select the + icon and continue with the
next step.
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4. On the next screen, select Start setting up and follow the on-screen instructions.
Note: If your product is not listed, move closer to the product and try again. If the product is still not
shown, connect your printer to the wireless network using the control panel and then select Connect
Smartphone to Product Already Connected to Wi-Fi in the Epson Smart Panel app and follow the
on-screen instructions. See the link below for wireless setup instructions.
Your product is now connected to a wireless network and set up for use with the Epson Smart Panel
app.
Parent topic: Wi-Fi Infrastructure Mode Setup
Related tasks
Using the Epson Smart Panel Mobile App
Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without
requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network
access point for up to 8 devices.
1 Epson product
2 Computer with a wireless interface
3 Other wireless device
Enabling Wi-Fi Direct Mode (Simple AP)
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Parent topic: Wi-Fi or Wired Networking
Enabling Wi-Fi Direct Mode (Simple AP)
You can enable Wi-Fi Direct mode to allow direct communication between your product and computer,
mobile devices, or other devices (up to 8) without a wireless router or access point.
Note: Make sure the Epson Smart Panel app or another compatible Epson printing app is installed on
your mobile device before connecting to the product.
1. Select the home icon, if necessary.
2. Select Smartphone connect.
• If your product is not connected to a wireless network, select Start Setup. The product information
is displayed on the LCD screen. Open the compatible Epson printing app on your device and
select your product. Select Complete on the LCD screen.
• If your product is already connected to a wireless network, select Other Methods and go to the
next step.
3. Select Start Setup.
4. Select Other Methods.
You see this screen:
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5. Do one of the following to complete Wi-Fi Direct setup:
• For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the
instructions on your device. Open the compatible Epson printing app on your device and select
your product. Select Complete on the LCD screen.
• For Android devices, select Android. Open the compatible Epson printing app on your device and
select your product. Select Complete on the LCD screen.
• For other types of devices, select Other OS Devices. Use your device to select the Wi-Fi network
name (SSID) displayed on the LCD screen and enter the password shown. Follow the instructions
on the LCD screen.
The Wi-Fi Direct icon is displayed on the LCD screen and indicates if Wi-Fi Direct is enabled on
the product.
Parent topic: Wi-Fi Direct Mode Setup
Related references
Status Icon Information
Related tasks
Using the Epson Smart Panel Mobile App
Wi-Fi Protected Setup (WPS)
If your network uses a WPS-enabled wireless router or access point, you can quickly connect your
product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.
Using WPS to Connect to a Network
Parent topic: Wi-Fi or Wired Networking
Using WPS to Connect to a Network
If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to
connect your product to the network.
1. Select the home icon, if necessary.
2. Select the icon.
47
You see a screen like this:
3. Select Wi-Fi (Recommended).
4. Select Start Setup or Change Settings.
5. Select Push Button Setup (WPS).
6. Follow the instructions on the LCD screen to complete WPS setup.
Note: Make sure you press Start Setup within two minutes of activating WPS on your router.
7. Select the home icon to return to the Home screen.
The Wi-Fi icon displayed on the LCD screen indicates your wireless connection status. If the
product is not connected to the network, repeat these steps to try again.
If you are printing from a computer, make sure you installed the network software as described on
the Start Here sheet.
Parent topic: Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have
using your product on a network.
1. Make sure a few sheets of plain paper are loaded in the cassette.
2. Select the home icon, if necessary.
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3. Select Settings > Network Settings > Network Status > Print Status Sheet.
You see a screen like this:
4. Select Print.
Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic: Wi-Fi or Wired Networking
Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your
product on a network.
1. Make sure a few sheets of plain paper are loaded in the lower cassette.
2. Select the home icon, if necessary.
3. Select Settings > Network Settings > Connection Check.
49
You see a screen like this:
4. Select Print Check Report to print the network connection report.
Examine any error codes and solutions shown on the network connection report.
Network Connection Report Codes and Messages
Parent topic: Wi-Fi or Wired Networking
Network Connection Report Codes and Messages
Check the error codes and messages on the network connection report to solve problems you may
encounter with network connections. The tables here list solutions to problems based on the error codes
and messages that may appear on the top of the report.
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1 Error code
2 Message
Note: Error codes and messages listed here may not all apply to your product.
Error Codes and Messages
Error code and message Solution
E-1
Confirm that the network cable is
connected and network devices such as
hub, router, or access point are turned on.
Make sure your router, access point, and/or hub are
turned on, and the network cable is securely connected to
your device and to your product.
If you are trying to set up Wi-Fi, remove the network cable
and set up Wi-Fi again. Ethernet and Wi-Fi cannot be
connected at the same time.
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Error code and message Solution
E-2, E-3, or E-7
No wireless network names (SSID) found.
Confirm that the router/access point is
turned on and the wireless network (SSID)
is set up correctly. Contact your network
administrator for assistance.
No wireless network names (SSID) found.
Confirm that the wireless network name
(SSID) of the PC you wish to connect is set
up correctly. Contact your network
administrator for assistance.
Entered security key/password does not
match the one set for your router/access
point. Confirm security key/password.
Contact your network administrator for
assistance.
Check the following:
• Make sure your router or access point is turned on, and
is correctly connected to your computer or network
device.
• Turn off the router or access point, wait about 10
seconds, and turn it on again.
• Move your product closer to your router or access point,
and remove any obstacles between them. Also move
your product away from devices such as wireless
phones or microwaves.
• Confirm that the SSID shown on the network
connection report matches the label on your router or
access point. Also make sure your SSID uses only
ASCII characters and symbols, or your product cannot
display the SSID correctly.
• If you are trying to connect using the WPS push button
method, make sure your router or access point supports
it.
• If you are using a network password, check the label on
your router or access point to confirm that you are using
the correct password, or check with your network
administrator or router/access point documentation.
• If you are connecting to a smart device that generates
an SSID, check the device documentation for the SSID
and password you should use.
• If your wireless connection suddenly disconnects, and
another smart device was added to the network using a
WPS push button method or your network was set up
using a non-WPS push button method, try downloading
and installing your product software again.
52
Error code and message Solution
E-5
Security mode (e.g. WEP, WPA) does not
match the current setting of the printer.
Confirm security mode. Contact your
network administrator for assistance.
If the security on your router or access point is not one of
the following types, change the type of security on your
router or access point and reset your product's network
settings.
• WEP-64 bit (40 bit)
• WEP-128 bit (104 bit)
• WPA PSK (TKIP/AES); also known as WPA Personal
• WPA2 PSK (TKIP/AES); also known as WPA2 Personal
• WPA (TKIP/AES)
• WPA2 (TKIP/AES)
• WPA3-SAE (AES)
E-6
MAC address of your printer may be
filtered. Check whether your router/access
point has restrictions such as MAC address
filtering. See the documentation of the
router/access point or contact your network
administrator for assistance.
If your router or access point has MAC address filtering
enabled, register your product's MAC address so it is not
filtered. Locate the MAC address on the network
connection report and check your router or access point
documentation for instructions.
If your router or access point is using shared
authentication with WEP security, confirm that you are
using the correct authentication key and index.
If your router or access point limits the number of
connected devices, raise the connection limit. See your
router or access point documentation for instructions.
E-8
Incorrect IP address is assigned to the
printer. Confirm IP address setup of the
network device (hub, router, or access
point). Contact your network administrator
for assistance.
If your product's Obtain IP Address setting is set to Auto,
enable DHCP on your router or access point. If it is set to
Manual, the IP address may be out of range or on a
different network segment; set a valid IP address using
your product control panel or the Web Config utility.
You can also try turning off your product and the router or
access point, waiting about 10 seconds, and turning them
on again.
53
Error code and message Solution
E-9
Confirm the connection and network setup
of the PC or other device. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure your computer or network device are turned
on. Also make sure that you can access the Internet and
other devices on the same network from the devices you
are trying to connect to your product.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again. Download and install your product software
again to reset your network settings.
E-10
Confirm IP address, subnet mask, and
default gateway setup. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure other devices on the network are turned on and
do the following:
• If your product's Obtain IP Address setting is set to
Manual, check the IP address, subnet mask, and
default gateway addresses on the network connection
report to see if they are correct. If not, correct the
settings.
• If DHCP is enabled, set your product's Obtain IP
Address setting to Auto. If you want to use the DHCP-
assigned address as a static address, set the Obtain IP
Address setting to Manual, enter the product's IP
address as listed on the network connection report, and
set the subnet mask to 255.255.255.0.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again.
E-11
Setup is incomplete. Confirm default
gateway setup. Connection using the
EpsonNet Setup is available. Contact your
network administrator for assistance.
If you set your product's TCP/IP Setup setting to Manual,
check that the default gateway address listed on the
network connection report is correct. Also turn on the
device that is set as the default gateway.
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Error code and message Solution
E-12
Confirm the following:
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-IP address, subnet mask, or default
gateway setup is correct
Contact your network administrator for
assistance.
Make sure other devices on the network are turned on and
do the following:
• Make sure the IP address, subnet mask, and default
gateway addresses are correct, if you are entering them
manually.
• Confirm that the subnet mask and default gateway
addresses for other devices are the same.
• Make sure the IP address does not conflict with other
devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
E-13
Confirm the following:
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-Connection and network setup of the PC
or other device is correct
Contact your network administrator for
assistance.
Make sure your router, access point, and/or hub are
turned on. Also make sure the TCP/IP setup on your
router, access point, and/or hub is not set manually; this
may cause your product's network settings to differ from
the manually set up devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
55
Network Environment Messages
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router off and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
Move your product closer to your router or access point,
and remove any obstacles between them. Then turn off
your router or access point, wait about 10 seconds, and
turn it back on again. If you still cannot connect to your
product, check the documentation that came with your
router or access point for solutions.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
You can connect up to 8 computers or other devices to
your product using a Wi-Fi Direct (Simple AP) connection.
If you want to add another device, disconnect an existing
connected device first.
The same SSID as Wi-Fi Direct exists in
the environment. Change the Wi-Fi Direct
SSID if you cannot connect a smart device
to the printer.
Change the Wi-Fi Direct SSID.
Parent topic: Printing a Network Connection Report
Changing or Updating Network Connections
See these sections to change or update how your product connects to a network.
Accessing the Web Config Utility
Changing a USB Connection to a Wi-Fi Connection
Changing a Wi-Fi Connection to a Wired Network Connection
Connecting to a New Wi-Fi Router
Disabling Wi-Fi Features
Parent topic: Wi-Fi or Wired Networking
Accessing the Web Config Utility
You can select your product's network settings and confirm its operating status using a web browser.
You do this by accessing your product's built-in Web Config utility from a computer or other device that is
connected to the same network as your product.
56
Note: You can also access the Web Config utility from the product information area in the Epson Smart
Panel app.
1. Print a network status sheet.
2. Locate the IP address for your product that is listed on the network status sheet.
3. On a computer or other device connected to the same network as your product, open a web
browser.
4. Enter your product's IP address into the address bar.
You see the available Web Config utility options.
Parent topic: Changing or Updating Network Connections
Related tasks
Printing a Network Status Sheet
Changing a USB Connection to a Wi-Fi Connection
If you have already connected your product to your computer using a USB connection, you can change
to a Wi-Fi connection.
1. Disconnect the USB cable from your product.
2. Uninstall your product software.
3. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Changing a Wi-Fi Connection to a Wired Network Connection
If you have already connected your product to your computer wirelessly, you can change to a wired
network connection if necessary.
1. Disable your product's Wi-Fi features.
2. Connect one end of an Ethernet network cable to the product's LAN port.
3. Connect the other end to any available LAN port on your router or access point.
4. Uninstall your product software.
57
5. Download and install your product software from the Epson website.
6. Follow the on-screen instructions to install the software.
7. When you see the Select Your Connection screen, select Wired network connection.
8. If you see a Select Setup Option screen, select Set up printer for the first time.
9. Continue following the rest of the on-screen instructions.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Related tasks
Disabling Wi-Fi Features
Connecting to a New Wi-Fi Router
If you change the wireless router you have been using on your network, you need to update your
product's Wi-Fi connection to the new router.
1. Do one of the following:
• Windows: Uninstall your product software.
• Mac: Go to the next step.
2. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Disabling Wi-Fi Features
You may need to disable your product's Wi-Fi features if you change your network connection type or
need to solve a problem with your network connection.
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and
password, and any network settings selected for the Epson Connect services you may use.
1. Select the home icon, if necessary.
2. Select the icon.
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Loading Paper
Before you print, load paper for the type of printing you will do.
Loading Paper in Cassette 1 (Upper Cassette)
Loading Paper in Cassette 2 (Lower Cassette)
Loading Paper in the Rear of Your Product
Turning Off the Paper Mismatch Alert
Paper Loading Capacity
Double-sided Printing Capacity
Borderless Paper Type Compatibility
Compatible Epson Papers
Selecting the Paper Settings for Each Source - Control Panel
Paper or Media Type Settings - Printing Software
Loading Paper in Cassette 1 (Upper Cassette)
You can load photo paper and other media in these sizes in the upper cassette:
• 4 × 6 inches (102 × 152 mm)
• 5 × 7 inches (127 × 178 mm)
• A6 (4.1 × 5.8 inches [105 × 148 mm])
Note: Do not remove or insert the paper cassette while the product is operating.
1. Close the output tray by selecting Output Tray on the Home screen, if necessary.
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2. Open the front cover.
3. Pull out the upper cassette (labeled 1 on the cassette).
Note: If the cassette is too far inside the product to reach, turn the product off and on again to reset
the cassette's position.
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4. Slide the edge guides out.
5. Insert paper in the cassette with the glossy or printable side facedown.
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Note: Make sure the paper does not extend beyond the triangle symbol at the rear edge of the
cassette.
6. Slide the side edge guides against the paper, but not too tightly.
Note: Make sure the paper fits under the tabs on the edge guides.
63
7. Keeping the cassette flat, slide it into your product.
Note: If you slide the cassette too far into the product, turn the product off and on again. The
cassette moves to the correct position.
8. Select the size and type of the paper you loaded on the LCD screen, and select Close.
Note: You can quickly select frequently used paper settings by selecting Favorite Paper Settings.
Keep the front cover open so the output tray can automatically extend after you send a print job.
After printing, select Output Tray on the Home screen to close the output tray.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may
damage the printable side.
• If paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smeared printouts.
• Do not load different types of paper in the cassette.
• Load paper short edge first and printable side facedown.
• Make sure the paper is under the tabs on the edge guides and not sticking out past the triangle symbol
at the end of the cassette.
• Check the paper package for any additional loading instructions.
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Parent topic: Loading Paper
Related references
Double-sided Printing Capacity
Paper Loading Capacity
Related tasks
Loading Paper in Cassette 2 (Lower Cassette)
Loading Paper in the Rear of Your Product
Selecting the Paper Settings for Each Source - Control Panel
Loading Paper in Cassette 2 (Lower Cassette)
You can load envelopes and paper up to this size in the lower cassette: Letter (8.5 × 11 inches
[216 × 279 mm]). For larger paper sizes, use the rear paper feeder or the rear paper feed slot.
Note: Do not remove or insert the paper cassette while the product is operating.
1. Close the output tray by selecting Output Tray on the Home screen, if necessary.
2. Open the front cover.
65
3. Pull on the front cover to slide out the lower cassette.
4. Slide the edge guides out.
66
5. Do one of the following:
• Insert paper with the glossy or printable side facedown.
• Insert up to 10 envelopes, printable side down and flap edge left, as shown.
67
6. Slide the edge guides against the paper, but not too tightly.
Note: Make sure the paper fits under the tabs on the edge guides.
7. Keep the cassette flat as you slide it into your product.
8. Select the size and type of paper you loaded on the LCD screen, and select Close.
Note: You can quickly select frequently used paper settings by selecting Favorite Paper Settings.
Keep the front cover open so the output tray can automatically extend after you send a print job.
After printing, select Output Tray on the Home screen to close the output tray.
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Always follow these paper loading guidelines:
• Load only the recommended number of sheets or envelopes.
• Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may
damage the printable side.
• Fan and align the edges of envelopes, and flatten stacks before loading.
• If paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smeared printouts.
• Do not load different types of paper in the cassette.
• Load paper short edge first and printable side facedown.
• Load envelopes printable side facedown and flap edge left.
• Make sure the paper is under the tabs on the edge guides.
• If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one
envelope at a time.
• Do not load an envelope that is curled, folded, or too thin, or that has a plastic window.
• If print quality declines when printing multiple envelopes, try loading one envelope at a time.
• Check the paper package for any additional loading instructions.
Parent topic: Loading Paper
Related references
Double-sided Printing Capacity
Paper Loading Capacity
Related tasks
Loading Paper in Cassette 1 (Upper Cassette)
Loading Paper in the Rear of Your Product
Selecting the Paper Settings for Each Source - Control Panel
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Loading Paper in the Rear of Your Product
You can load paper in a variety of types and sizes using the rear paper feeder. You can also load one
sheet of long or specialty paper in the rear paper feed slot in the back of the product.
1 Rear paper feeder
2 Rear paper support
3 Rear paper feeder cover
4 Edge guides
5 Rear paper feed slot
6 Paper feed unit
Note: Do not load paper in the rear paper feed slot until prompted to do so. Otherwise, the blank paper
will be ejected.
You can view instructions on how to load paper in the rear paper feeder or the rear paper feed slot on the
control panel.
1. Select the icon on the LCD screen.
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You see this screen:
2. Select How To.
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3. Select Load paper.
4. Select one of the options.
72
5. Select Rear Paper Feeder or Rear Paper Feed Slot, depending on your print job.
6. Select the icon to scroll through the paper loading instructions.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your document faces.
• Load the printable side faceup.
• Load letterhead or pre-printed paper top edge first.
• Check the paper package for any additional loading instructions.
Caution: Do not use the following papers. Using these papers may cause paper jams, smears on the
printout, or damage to the printer.
• Papers that are wavy or damp
• Papers that have not dried after printing on one side
• Papers that are wadded or curled
• Papers that are torn, cut, or folded
• Papers that are too thick or thin
• Preprinted papers printed by other inkjet printers, thermal transfer printers, page printers, or copiers
• Papers that are perforated
• Papers that have stickers
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• Papers held together with tape, staples, or paper clips
• Envelopes with adhesive surfaces or windows
• Pre-punched papers
Parent topic: Loading Paper
Related references
Double-sided Printing Capacity
Paper Loading Capacity
Related tasks
Loading Paper in Cassette 1 (Upper Cassette)
Loading Paper in Cassette 2 (Lower Cassette)
Selecting the Paper Settings for Each Source - Control Panel
Turning Off the Paper Mismatch Alert
The Paper Mismatch alert warns you when the paper settings do not match the paper you loaded. You
can turn off this feature from the product's control panel.
1. Select the home icon, if necessary.
2. Select Settings > Guide Functions > Paper Mismatch.
You see a screen like this:
3. Set the Paper Mismatch setting to Off.
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4. Select Close to exit.
Parent topic: Loading Paper
Paper Loading Capacity
See the table here for the loading capacity of the paper cassettes and rear paper feeder.
For the rear paper feed slot, you can load one sheet of paper or one envelope at a time. For thick paper
or card stock (0.61 to 1.3 mm), you can load one sheet in the following sizes:
• Legal (8.5 × 14 inches [216 × 356 mm])
• Letter (8.5 × 11 inches [216 × 279 mm])
• Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
• 8.5 × 13 inches (216 × 330 mm)
• Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])
• A4 (8.3 × 11.7 inches [210 × 297 mm])
• Executive (7.25 × 10.5 inches [184 × 267 mm])
• 11 × 14 inches (279 × 356 mm)*
• 11 × 17 inches (279 × 432 mm)*
• A3 (11.7 × 16.5 inches [297 × 420 mm])*
• A3+ (13 × 19 inches [329 × 483 mm])*
*ET-8550 only
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Standard Paper Capacity
Loading capacity
Paper type Paper size Cassette 1
(upper)
Cassette 2
(lower)
Rear paper
feeder
Plain paper
Letterhead paper
A4 (8.3 × 11.7 inches
[210 × 297 mm]),
Letter (8.5 × 11 inches
[216 × 279 mm]),
Executive (7.25 × 10.5
inches [184 × 267
mm]), Half Letter
(5.5 × 8.5 inches
[140 × 216 mm])
— 100 sheets 50 sheets
A6 (4.1 × 5.8 inches
[105 × 148 mm])
20 sheets 100 sheets 50 sheets
Legal (8.5 × 14 inches
[216 × 356 mm])
— — 50 sheets
ET-8550:
11 × 17 inches
(279 × 432 mm), A3
(11.7 × 16.5 inches
[297 × 420 mm]), A3+
(13 × 19 inches [329 ×
483 mm])
— — 50 sheets
Envelopes #10 10 — 10 envelopes
Epson Paper Capacity
Paper type Loading capacity
Cassette 1 (upper) Cassette 2 (lower) Rear paper feeder
Epson Bright White
Premium Paper
— 100 sheets 40 sheets
Epson Bright White Pro
Paper
— 100 sheets 40 sheets
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Paper type Loading capacity
Cassette 1 (upper) Cassette 2 (lower) Rear paper feeder
Epson High Quality Ink
Jet Paper
— 100 sheets 40 sheets
Epson EcoTank
Premium Paper
— 100 sheets 40 sheets
Epson Presentation
Paper Matte
— 100 sheets 40 sheets*
Epson Premium
Presentation Paper
Matte
— 20 sheets 20 sheets*
Epson Premium Photo
Paper Glossy
Epson Premium Photo
Paper Semi-gloss
Epson Photo Paper
Glossy
20 sheets 20 sheets 20 sheets*
Epson Ultra Premium
Photo Paper Glossy
20 sheets 20 sheets 20 sheets
Epson Ultra Premium
Photo Paper Luster
— 20 sheets 20 sheets
Epson Velvet Fine Art
Paper
— — 1 sheet
*ET-8550: only 5 sheets at a time for paper sizes A3 (11.7 × 16.5 inches [297 × 420 mm]) and A3+ (13 ×
19 inches [329 × 483 mm]).
Parent topic: Loading Paper
Related references
Paper Specifications
Double-sided Printing Capacity
Double-sided Printing Capacity
You can print double-sided on the following paper types and sizes.
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Note: Borderless printing is not available for double-sided printing. You cannot print double-sided from
Cassette 1 (upper) or the rear paper feed slot. Manual double-sided printing is only available if Epson
Status Monitor 3 is enabled.
Manual double-sided printing capacity
Paper type Size Cassette 2 (lower) Rear paper feeder
Plain paper
Letterhead paper
Letter (8.5 × 11 inches
[216 × 279 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
A6 (4.1 × 5.8 inches
[105 × 148 mm])
Half Letter (5.5 × 8.5
inches [140 × 216 mm])
Executive (7.25 × 10.5
inches [184 × 267 mm])
30 sheets 20 sheets
Epson Bright White
Premium Paper
Epson Bright White Pro
Paper
Epson EcoTank
Premium Paper
Letter (8.5 × 11 inches
[216 × 279 mm])
30 sheets 20 sheets
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Borderless Paper Type Compatibility
You can print borderless photos on compatible paper types in compatible sizes:
Borderless Paper Types
• Plain paper
• Letterhead paper
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• Epson Bright White Premium Paper
• Epson Bright White Pro Paper
• Epson EcoTank Premium Paper
• Epson High Quality Ink Jet Paper
• Epson Presentation Paper Matte
• Epson Photo Paper Glossy
• Epson Premium Photo Paper Glossy
• Epson Ultra Premium Photo Paper Glossy
• Epson Premium Photo Paper Semi-gloss
• Epson Premium Presentation Paper Matte
• Epson Ultra Premium Photo Paper Luster
• Epson Velvet Fine Art Paper
Borderless Paper Sizes
• 4 × 6 inches (102 × 152 mm)
• 5 × 7 inches (127 × 178 mm)
• 8 × 10 inches (203 × 254 mm)
• Legal (8.5 × 14 inches [216 × 356 mm])
• Letter (8.5 × 11 inches [216 × 279 mm])
• A4 (8.3 × 11.7 inches [210 × 297 mm])
• 11 × 14 inches (279 × 356 mm)*
• 11 × 17 inches (279 × 432 mm)*
• A3 (11.7 × 16.5 inches [297 × 420 mm])*
• A3+ (13 × 19 inches [329 × 483 mm])*
*ET-8550 only
Parent topic: Loading Paper
Related references
Printable Area Specifications
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Compatible Epson Papers
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or
epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find
the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Note: Paper/media availability varies by country.
Paper Type Size Part number Sheet count
Epson Bright White Premium
Paper
Letter (8.5 × 11 inches
[216 × 279 mm])
S450218-4 500
Epson Bright White Pro Paper Letter (8.5 × 11 inches
[216 × 279 mm])
S041586 500
Epson EcoTank Premium Paper Letter (8.5 × 11 inches
[216 × 279 mm])
S041586-ET 500
Epson High Quality Ink Jet Paper A4 (8.3 × 11.7 inches
[210 × 297 mm])
S041117 100
Letter (8.5 × 11 inches
[216 × 279 mm])
S041111 100
Epson Presentation Paper Matte Letter (8.5 × 11 inches
[216 × 279 mm])
S041062 100
Legal (8.5 × 14 inches
[216 × 356 mm])*
S041067 100
11 × 17 inches
(279 × 432 mm)*
S041070 100
A3+ (13 × 19 inches [329 ×
483 mm])*
S041069-L 100
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Paper Type Size Part number Sheet count
Epson Premium Presentation
Paper Matte
8 × 10 inches (203 × 254 mm) S041467 50
Letter (8.5 × 11 inches
[216 × 279 mm])
S041257
S042180
50
100
11 × 14 inches
(279 × 356 mm)*
S041468 50
A3 (11.7 × 16.5 inches
[297 × 420 mm])*
S041260 50
Epson Photo Paper Glossy Letter (8.5 × 11 inches
[216 × 279 mm])
S041141
S041649
S041271
20
50
100
11 × 17 inches
(279 × 432 mm)*
S041156 20
Epson Premium Photo Paper
Glossy
4 × 6 inches (102 × 152 mm) S041727 100
5 × 7 inches (127 × 178 mm) S041464 20
8 × 10 inches (203 × 254 mm) S041465 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S042183
S041667
25
50
11 × 14 inches
(279 × 356 mm)*
S041466 20
11 × 17 inches
(279 × 432 mm)*
S041290 20
A3 (11.7 × 16.5 inches
[297 × 420 mm])*
S041288 20
A3+ (13 × 19 inches [329 ×
483 mm])*
S041289 20
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Paper Type Size Part number Sheet count
Epson Ultra Premium Photo Paper
Glossy
4 × 6 inches (102 × 152 mm) S042181
S042174
60
100
5 × 7 inches (127 × 178 mm) S041945 20
8 × 10 inches (203 × 254 mm) S041946 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S042182
S042175
25
50
Epson Premium Photo Paper
Semi-gloss
4 × 6 inches (102 × 152 mm) S041982 40
Letter (8.5 × 11 inches
[216 × 279 mm])
S041331 20
Epson Ultra Premium Photo Paper
Luster
Letter (8.5 × 11 inches
[216 × 279 mm])
S041405
S041913
50
250
A4 (8.3 × 11.7 inches
[210 × 297 mm])
S041602 250
A3 (11.7 × 16.5 inches
[297 × 420 mm])*
S041406 50
Epson Velvet Fine Art Paper Letter (8.5 × 11 inches
[216 × 279 mm])
S041636 20
*ET-8550 only
Parent topic: Loading Paper
Selecting the Paper Settings for Each Source - Control Panel
You can change the default paper size and paper type for each source using the control panel on the
product.
1. Select the home icon, if necessary.
2. Select Settings > Printer Settings > Paper Source Setting.
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You see a screen like this:
Note: To turn off the automatic display of the paper settings selection screen after paper is loaded in
the cassettes, set the Paper Configuration setting to Off (AirPrint is disabled in this setting).
3. Select Paper Setup.
4. Select the paper source you want to change.
5. Select Paper Size.
6. Select the paper size you loaded.
7. Select Paper Type.
8. Select the paper type you loaded.
Note: To save a preset paper type, select the Favorite Paper Settings icon and specify the paper
size and type.
9. Select to select another paper source to change, or select the home icon to exit.
Paper or Media Type Settings - Control Panel
Parent topic: Loading Paper
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Paper or Media Type Settings - Control Panel
For this paper Select this Paper Type setting
Plain paper
Letterhead paper
Epson Bright White Premium Paper
Epson Bright White Pro Paper
Epson EcoTank Premium Paper
Plain Paper
Letterhead
Epson Ultra Premium Photo Paper Glossy
Epson Velvet Fine Art Paper
Ultra Glossy
Epson Premium Photo Paper Glossy Prem. Glossy
Epson Photo Paper Glossy Glossy
Epson Presentation Paper Matte Presentation Matte
Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss
Epson Ultra Premium Photo Paper Luster Ultra Prem. Photo Luster
Epson Premium Presentation Paper Matte Prem. Matte
Envelopes Envelope
Epson Velvet Fine Art Paper Velvet Fine Art Paper
Thin paper Thin paper
Parent topic: Selecting the Paper Settings for Each Source - Control Panel
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Paper or Media Type Settings - Printing Software
For this paper Select this paper Type or Media Type setting
Plain paper
Letterhead paper
Epson Bright White Premium Paper
Epson Bright White Pro Paper
Epson EcoTank Premium Paper
Plain Paper/Bright White Paper
Letterhead
Epson Ultra Premium Photo Paper Glossy
Epson Velvet Fine Art Paper
Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy Premium Photo Paper Glossy
Epson Photo Paper Glossy Photo Paper Glossy
Epson Presentation Paper Matte Presentation Paper Matte
Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss
Epson Ultra Premium Photo Paper Luster Ultra Premium Photo Paper Luster
Epson Premium Presentation Paper Matte Premium Presentation Paper Matte
Envelopes Envelope
Epson Velvet Fine Art Paper Velvet Fine Art Paper
Thin paper Thin Paper
Thick paper or card stock between 0.024 and
0.031 inch (0.61 and 0.79 mm)
Card Stock 1 (0.024 - 0.031 in)
Thick paper or card stock between 0.032 and
0.051 inch (0.8 and 1.3 mm)
Card Stock 2 (0.032 - 0.051 in)
Note: The settings listed here are available only when printing from your computer; they do not apply to
your product's control panel settings.
Parent topic: Loading Paper
85
Placing Originals on the Product
Follow the instructions here to place your original documents or photos on the product.
Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid
damaging it.
Placing Originals on the Scanner Glass
Placing Originals on the Scanner Glass
You can place originals up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or
A4 (8.3 × 11.7 inches [210 × 297 mm]) for the ET-8500 or Legal (8.5 × 14 inches [216 × 356 mm]) for the
ET-8550.
Note: To view animated instructions on how to place originals on the scanner glass, select the icon
and select How To > Place Originals.
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1. Open the document cover.
2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the
original to the edges of the indicated corner.
Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the
scanner glass. Manually position your original away from the edges to prevent cropping.
87
3. Close the document cover gently to keep your original in place.
Caution: Do not push down on the document cover or scanner glass or you may damage the
product.
Remove your originals after scanning. If you leave the originals on the scanner glass for a long time, they
may stick to the glass surface.
Parent topic: Placing Originals on the Product
Related topics
Copying
Scanning
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Copying
See the information here to copy documents or photos using your product.
Note: Copies may not be exactly the same size as your originals.
Copying Documents or Photos
Restoring Photos While Copying
Copying Books, ID Cards, or Borderless Photos
Copying Options
Copying Documents or Photos
You can copy documents or photos onto various sizes and types of paper, including Epson special
papers.
1. Place your original document or photo on the scanner glass.
2. Load the paper you want to print on.
3. Select the home icon, if necessary.
4. Select Copy.
You see a screen like this:
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5. To print more than one copy, select Copies and use the displayed numeric keypad to select the
number of copies (up to 99).
6. Change any of the displayed settings as necessary.
7. Select the Advanced Settings tab to view and change additional copy settings, if necessary.
8. Select Preview to preview your copy on the LCD screen.
9. When you are ready to copy, select Start Copy or select the Copy icon.
Note: To cancel copying, select Cancel.
Parent topic: Copying
Related references
Compatible Epson Papers
Copying Options
Related topics
Loading Paper
Placing Originals on the Product
Restoring Photos While Copying
You can restore the colors in faded photos as you copy them.
1. Load the paper you want to print on.
2. Select the home icon, if necessary.
3. Select Various Prints > Various copies.
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You see a screen like this:
4. Select Copy/Restore Photos.
5. Make sure the Restore Color setting is set to On.
6. Select your other paper and print settings as necessary, then select To Placing Originals.
7. Place your original photos on the scanner glass.
8. Select Start Scanning.
Your originals are scanned and a preview with restored colors appears on the LCD screen.
9. If you need to edit the copy, select Edit and change any of these settings as necessary:
• Photo Adjustments: Select Fix Photo On to improve the color, contrast, and sharpness of
flawed photos.
• Filter: Select B&W to apply a monochrome filter.
• Crop/Zoom: Zoom in to enlarge a part of the photo and crop it.
10. To print more than one copy, select photo(s) and use the displayed numeric keypad to select the
number of copies (up to 99).
11. When you are ready to copy, select the Copy icon.
Note: To cancel printing, select Cancel.
Parent topic: Copying
91
Related references
Compatible Epson Papers
Copying Options
Related topics
Loading Paper
Placing Originals on the Product
Copying Books, ID Cards, or Borderless Photos
You can copy two pages of a book or both sides of an ID card onto a single sheet of paper. You can also
copy a photo and print it without any borders.
1. Load the paper you want to print on.
2. Select the home icon, if necessary.
3. Select Various Prints > Various copies.
You see a screen like this:
4. Select one of these options:
• ID Card: Scan and copy both sides of an ID card onto one side of the paper.
• Book Copy: Copy two facing pages of a book onto a single sheet of paper.
Note: Make sure the first page of your original is placed on the scanner glass as described on the
LCD screen and select Print Settings to view and change the print settings, if necessary.
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• Borderless Copy: Copy a photo with borders and remove the borders from the copy.
5. Place your book, card, or photo on the scanner glass.
6. To print more than one copy, select Copies and use the displayed numeric keypad to select the
number of copies (up to 99).
7. Change any of the displayed settings as necessary.
8. Select Advanced Settings to view and change additional copy settings, if necessary.
9. Select Preview to preview your copy on the LCD screen.
10. When you are ready to copy, select Start Copy or select the Copy icon.
Note: To cancel copying, select Cancel.
11. For ID Card and Book Copy, follow any on-screen instructions to place the rest of your originals and
select Start Scanning.
Parent topic: Copying
Related references
Compatible Epson Papers
Copying Options
Related topics
Loading Paper
Placing Originals on the Product
Copying Options
Select the copying options you want to use for your copies.
Note: Not all options or settings may be available, depending on other copying settings.
Copy
Copying option Available settings Description
Color mode B&W Select whether to copy the original in color or black and
white
Color
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Copying option Available settings Description
2-Sided 1>1-Sided Select to make 2-sided copies. When you select 1>2-Sided,
scroll down and select the orientation and binding edge for
your originals or copies.
1>2-Sided
Density selector Varying levels Adjusts the lightness or darkness of copies
Advanced Settings
Copying option Available settings Description
Reduce/Enlarge Actual Size Copies the original at its full size or 100% magnification
Auto Fit Page Automatically sizes the image to fit the paper size you
selected
45%->195% and
other conversions
Automatically converts from one size to another
Paper Setting Various options
View your paper source settings. Select the icon to
change the paper size and type for the selected source.
Multi-Page Single Page Copies each page of the original onto an individual sheet
2-up Copies two document pages onto one sheet. Scroll down
and select the document orientation and other settings as
necessary.
Off Copies one facing page of a book onto an individual sheet
(available when Book Copy is selected)
Quality Draft Adjusts the quality of your copies
Standard
High
Best
Remove
Background
On Lightens the background of the original
Off
Expansion Various settings Enlarges the image to remove borders from the edges of the
paper (available when Borderless Copy is selected)
95
Printing from a Computer
Before printing from your computer, make sure you have set up your product and installed its software
as described on the Start Here sheet.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website. If you see a Software Update screen, select Enable automatic checking
and click OK. The update scans your system to see if you have the latest product software. Follow the
on-screen instructions.
Printing with Windows
Printing with the Built-in Epson Driver - Windows 10 S
Printing on a Mac
Printing from a Smartphone or Tablet
Printing with Epson Photo+
Cancelling Printing From the LCD Screen
Printing with Windows
You can print with your product using any Windows application, as described in these sections.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
Checking Print Status - Windows
Selecting Default Print Settings - Windows
Changing Automatic Update Options
Parent topic: Printing from a Computer
96
Selecting Basic Print Settings - Windows
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
You see the Main tab of your printer settings window:
4. For the Paper Source setting, select where you loaded the paper you want to print on.
97
5. Select the size of the paper you loaded as the Document Size setting.
Note: You can also select the User-Defined setting to create a custom paper size.
6. If you are printing a borderless photo, select Borderless. You can click Settings to access
additional options for borderless printing.
Note: You must select a compatible borderless paper type and size to print without borders. Check
the borderless paper compatibility list for details.
7. Select the orientation of your document.
Note: If you are printing an envelope, select Landscape.
8. Select the type of paper you loaded as the Paper Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
9. Select the Quality setting that matches the print quality you want to use.
10. Select a Color option:
• To print a color document or photo, select the Color setting.
• To print text and graphics in black or shades of gray, select the Black/Grayscale setting.
11. To print on both sides of the paper, select a 2-Sided Printing option.
12. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select
one of the settings in the Multi-Page menu and select the printing options you want.
13. To print multiple copies and arrange their print order, select the Copies options.
14. To reduce noise during printing, turn on Quiet Mode (printing will be slower).
15. To preview your job before printing, select Print Preview.
16. To save your print job as a project that can be modified and combined with other print jobs, select
Job Arranger Lite.
Paper Source Options - Windows
Print Quality Options - Windows
Multi-Page Printing Options - Windows
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Parent topic: Printing with Windows
Related references
Borderless Paper Type Compatibility
Double-sided Printing Capacity
Paper or Media Type Settings - Printing Software
Related tasks
Printing Your Document or Photo - Windows
Paper Source Options - Windows
You can select any of the available options in the Paper Source menu to print on the paper loaded in that
source.
Auto
Automatically selects the paper source based on the selected paper size.
Cassette 1
Selects the paper in cassette 1 (upper) as the paper source.
Cassette 2
Selects the paper in cassette 2 (lower) as the paper source.
Cassette 1 > Cassette 2
Selects the paper in cassette 1 as the paper source and automatically switches to cassette 2 when
cassette 1 is empty.
Rear Paper Feeder
Selects the paper in the rear paper feeder as the paper source.
Rear Paper Feed Slot
Selects the paper in the rear paper feed slot as the paper source.
CD/DVD Tray
Selects the CD or DVD loaded in the CD/DVD tray.
Parent topic: Selecting Basic Print Settings - Windows
Related topics
Product Parts Locations
Print Quality Options - Windows
You can select any of the available Quality options to fine-tune the quality of your print. Some settings
may be unavailable, depending on the paper type and border setting you have chosen.
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Draft
For draft printing on plain paper.
Standard
For everyday text and image printing.
High
For photos and graphics with high print quality.
Best
For the best print quality, but the slowest print speed.
Parent topic: Selecting Basic Print Settings - Windows
Multi-Page Printing Options - Windows
You can select any of the available options in the Multi-Page menu to set up your multi-page print job.
2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up
Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and
border options.
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster
Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to
select image layout and guideline options.
Parent topic: Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.
Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen
or if you are accessing the product over a network.
1. Select one of the following options for 2-Sided Printing:
• Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper
on the long edge.
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• Auto (Short-edge binding) to print your double-sided print job by automatically flipping the paper
on the short edge.
2. Click the Settings button.
You see this window:
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3. Select the double-sided printing options you want to use.
4. Click OK to return to the Main tab.
5. Click the Print Density button.
You see this window:
6. Select the type of document you are printing as the Document Type setting. The software
automatically sets the Adjustments options for that document type.
7. If necessary, select the Adjustments options you want to use.
8. Click OK to return to the Main tab.
9. Print a test copy of your double-sided document to test the selected settings.
10. Follow any instructions displayed on the screen during printing.
Double-sided Printing Options - Windows
Print Density Adjustments - Windows
Parent topic: Printing with Windows
Related references
Double-sided Printing Capacity
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Related tasks
Selecting Basic Print Settings - Windows
Double-sided Printing Options - Windows
You can select any of the available options on the Binding Settings window to set up your double-sided
print job.
Binding Edge Options
Select a setting that orients double-sided print binding in the desired direction.
Binding Margin Options
Select options that define a wider margin to allow for binding.
Start Page
Selects whether printing starts on the front or back page.
Create Folded Booklet Options
Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.
Parent topic: Selecting Double-sided Printing Settings - Windows
Print Density Adjustments - Windows
You can select any of the available options on the Print Density Adjustment window to adjust the print
quality of your double-sided print job.
Print Density
Sets the level of ink coverage for double-sided printing.
Increase Ink Drying Time
Sets the amount of time required for drying ink after printing on one side of the paper before printing
the other side in double-sided printing to prevent ink smearing.
Parent topic: Selecting Double-sided Printing Settings - Windows
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Selecting Additional Layout and Print Options - Windows
You can select a variety of additional layout and printing options for your document or photo on the More
Options tab.
1. To change the size of your printed document or photo, select the Reduce/Enlarge Document
checkbox and select one of these sizing options:
• Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your
document or photo as the Document Size setting, and the size of your paper as the Output Paper
setting. If you want to center your image on the paper, select the Center option.
• Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage.
Select the percentage in the % menu.
2. Select one of the following Color Correction options:
• Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation
for your image.
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• Select Custom and click the Advanced button to manually adjust the color correction settings or
turn off color management in your printer software.
• Select Image Options to access additional settings for improving printed images.
Note: You can also select Color Universal Print settings.
3. To add the following features, click the Watermark Features button:
• Anti-Copy Pattern: adds a watermark that only appears when your printout is copied
Note: This setting is not available for all types of printing. Click the Add/Delete button to create
your own pattern, and click the Settings button to customize the pattern.
• Watermark: adds a visible watermark to your printout
Note: Click the Add/Delete button to create your own watermark, and click the Settings button to
customize the watermark.
• Header/Footer: adds information such as the date and time to the top or bottom of your printout
Note: Click the Settings button to customize the text and location of the header or footer.
4. Select any of the Additional Settings options to customize your print.
Custom Color Correction Options - Windows
Image Options and Additional Settings - Windows
Header/Footer Settings - Windows
Parent topic: Printing with Windows
Related tasks
Printing Your Document or Photo - Windows
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Custom Color Correction Options - Windows
You can select any of the available options in the Color Correction window to customize the image colors
for your print job.
Color Controls
Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and
Density, and individual color tones. Depending on the selected color mode, you can also adjust the
midtone density using the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.
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ICM
Lets you manage color using installed color printing profiles.
No Color Adjustment
Turns off color management in your printer software so you can manage color using only your
application software.
Parent topic: Selecting Additional Layout and Print Options - Windows
Image Options and Additional Settings - Windows
You can select any of the Image Options and Additional Settings to customize your print. Some options
may be pre-selected or unavailable, depending on other settings you have chosen.
Image Options
Emphasize Text
Adjusts the weight of printed text to increase readability.
Emphasize Thin Lines
Adjusts the weight of printed lines to increase visibility.
Edge Smoothing
Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
Fix Red-Eye
Reduces or removes red-eye in photos.
Print Text in Black
Prints colored text in black.
For Color Text
Prints colored text on a background pattern or underlined.
For Color Graphs and Images
Prints colored graphics and images with overlay patterns.
For Color Text, Graphs, and Images
Prints colored text, graphics, and images with overlay patterns.
Additional Settings Options
Rotate 180º
Prints the image rotated 180º from its original orientation.
Bidirectional Printing
Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print
quality.
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Mirror Image
Flips the printed image left to right.
Parent topic: Selecting Additional Layout and Print Options - Windows
Header/Footer Settings - Windows
You can select any of the Header/Footer Settings options to add headers or footers when you print. The
items are available to print at the top or bottom of your pages, in either the left, right, or center of the
page.
Note: These settings are not saved with your document.
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You can select to print the following information:
• User Name
• Computer Name
• Date
• Date/Time
• Document Name
• Collate Number
• Page Number
• Text
You can also adjust the text settings for the printed information.
Note: The user name, computer name, date, and time come from the Windows Control Panel on your
computer.
Parent topic: Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
For quick access to common groups of print settings, you can select a printing preset on the Main or
More Options tab.
Note: You can create your own preset by clicking the Add/Remove Presets button.
1. Click the Main or More Options tab.
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You see the available Printing Presets on the left:
2. Place your cursor over one of the Printing Presets to view its list of settings.
3. Click on a preset to change its settings or delete it, or use any of the available options on the screen
to control your printing presets.
4. To choose a preset for printing, select it.
5. Click OK.
Parent topic: Printing with Windows
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Selecting Extended Settings - Windows
You can select additional settings that apply to all the print jobs you send to your product.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
3. Click the Maintenance tab.
You see the maintenance options:
4. Click the Extended Settings button.
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You see this window:
5. Select any of the extended settings to customize your print.
6. Click OK to close the Extended Settings window.
7. Click OK to close the printer software window.
Extended Settings - Windows
Parent topic: Printing with Windows
Extended Settings - Windows
You can select these settings on the Extended Settings window.
Show Progress Meter
Displays the progress of print jobs as they are being printed.
Enable EPSON Status Monitor 3
Enables product monitoring for ink and paper supplies and other issues.
Check Paper Width Before Printing
Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print
speed.
Thick Paper and Envelopes
Prevents ink from smearing when you print on envelopes or other thick paper.
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Short Grain Paper
Prevents ink from smearing when you print on envelopes or other thick paper, and the Thick Paper
setting does not help.
Separator Page
Before each document, prints a separator page containing the title, user, date, and time.
Remove white borders
Removes white margins that may appear when you print borderless photos.
Always Spool RAW Datatype
Increases print speed and may solve other printing problems.
Page Rendering Mode
Increases print speed when printing is extremely slow or the print head stops during printing.
Print as Bitmap
Increases print speed when printing is extremely slow or the print head stops during printing, and
other settings do not help.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Change Standard Resolution
Reduces the resolution of print data to correct printing problems.
Refine screening pattern
Prints graphics with a finer screening pattern.
Allow Applications to Perform ICM Color Matching
Allows applications to perform ICM color matching.
Always Use the Driver's Paper Source Setting
Prints using the paper source setting in the printer driver, rather than the setting in your application.
Output 1 page documents facedown in 2-Sided mode
Outputs single-sided pages in a 2-sided print job facedown instead of faceup.
Output documents for filing
Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier
filing.
Barcode mode
Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper,
preprinted paper, envelopes, and thick paper.
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Reduce Print Data Size
Increases print data compression to improve print speed. Not recommended when printing fine
patterns.
Use a Mixture of Color Inks to Create Black
Mixes color inks to create composite black when printing at standard quality on plain paper or
envelopes.
Parent topic: Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
Once you have selected your print settings, you are ready to save your settings and print.
1. Click OK to save your settings.
You see your application's Print window, such as this one:
2. Click OK or Print to start printing.
Parent topic: Printing with Windows
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Related tasks
Selecting Basic Print Settings - Windows
Checking Print Status - Windows
During printing, you see this window showing the progress of your print job. It allows you to control
printing and check ink status.
• To cancel printing, click Cancel.
• To see print jobs lined up for printing, click Print Queue.
Parent topic: Printing with Windows
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Selecting Default Print Settings - Windows
When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
You see the printer settings window:
3. Select the print settings you want to use as defaults in all your Windows programs.
4. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
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Changing the Language of the Printer Software Screens
Parent topic: Printing with Windows
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
You see the printer settings window.
3. Click the Maintenance tab.
You see the maintenance options:
4. Select the language you want to use as the Language setting.
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5. Click OK to close the printer software window.
The printer software screens appear in the language you selected the next time you access them.
Parent topic: Selecting Default Print Settings - Windows
Changing Automatic Update Options
Your printer software for Windows automatically checks for updates to the product software. You can
change how often the software checks for updates or disable this feature.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Software Update Settings.
You see this window:
3. Do one of the following:
• To change how often the software checks for updates, select a setting in the Check every menu.
• To disable the automatic update feature, select the Never option.
4. Click OK to exit.
Note: If you choose to disable the automatic update feature, you can check for updates manually.
Parent topic: Printing with Windows
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Related tasks
Checking for Software Updates
Printing with the Built-in Epson Driver - Windows 10 S
You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as
described in these sections.
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your
product. To print with additional settings, download and install the Epson Print and Scan utility from the
Windows Store. You cannot download and install any Epson product software from the Epson website
for use with Windows 10 S; you must obtain software only from the Windows Store.
Selecting Print Settings - Windows 10 S
Parent topic: Printing from a Computer
Selecting Print Settings - Windows 10 S
Select the settings for your print job in your Windows 10 S application.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
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You see a window like this:
4. Select the type of paper you loaded as the Media setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
5. Click the Advanced button.
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You see a window like this:
6. Select the size of the paper you loaded as the Paper Size setting.
7. To print multiple copies, select or enter the number as the Copy Count setting.
8. To print multiple copies of multi-page documents in sets, select the Collated checkbox.
9. Click OK.
You return to the printing preferences window.
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10. Select the Layout tab.
11. Select the orientation of your document as the Orientation setting.
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12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to
orient the page layout. The icon next to each option shows the layout.
13. Click OK to save your settings.
You see your application's Print window.
14. Click OK or Print to start printing.
Parent topic: Printing with the Built-in Epson Driver - Windows 10 S
Printing on a Mac
You can print with your product using any Mac printing program, as described in these sections.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website.
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
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Selecting Print Layout Options - Mac
Selecting Double-sided Printing Settings - Mac
Managing Color - Mac
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Mac
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. Select your product as the Printer setting.
4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the
print window.
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You see the expanded printer settings window for your product:
Note: The print window may look different, depending on the Mac OS version and the application
you are using.
5. Select the Copies and Pages settings as necessary.
Note: If you do not see these settings in the print window, check for them in your application before
printing.
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6. Select the page setup options: Paper Size and Orientation.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
Note: Paper sizes may include additional options such as Borderless or Rear Paper Feed Slot.
7. Select any application-specific settings that appear on the screen, such as those shown in the image
above for the Preview application.
8. Select Print Settings or Printer Features from the pop-up menu.
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You see these settings:
Note: The available print settings and appearance of the print window may be different than those
covered here, depending on the Mac OS version and the application you are using.
9. Select the Paper Source you wish to print from.
10. Select the type of paper you loaded as the Media Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
11. Select the Print Quality setting you want to use.
12. Select any of the available print options.
Paper Source Options - Mac
Print Quality Settings - Mac
Parent topic: Printing on a Mac
127
Related tasks
Selecting Page Setup Settings - Mac
Paper Source Options - Mac
You can select any of the available options in the Paper Source menu to print on the paper loaded in that
source.
Auto Select
Automatically selects the paper source based on the selected paper size.
Cassette 1
Selects the paper in cassette 1 (upper) as the paper source.
Cassette 2
Selects the paper in cassette 2 (lower) as the paper source.
Rear Paper Feed
Selects the paper in the rear paper feeder as the paper source.
Note: To select the rear paper feed slot as the paper source, select the option for the compatible paper
size in the Paper Size setting.
Parent topic: Selecting Basic Print Settings - Mac
Related topics
Product Parts Locations
Print Quality Settings - Mac
You can select any of the Print Quality settings to fine-tune the quality of your print. Some settings may
be unavailable, depending on the paper type and border setting you have chosen.
Economy
For fast printing with reduced quality.
Normal
For everyday text and image printing.
Fine
For text and graphics with good quality and print speed.
Best Quality
For the best print quality, but the slowest print speed.
Parent topic: Selecting Basic Print Settings - Mac
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Selecting Page Setup Settings - Mac
Depending on your application, you may be able to select the paper size and orientation settings from
the print window.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless
photo, select the Borderless checkbox or a paper size with a Borderless option. You can also
select a custom setting to create a custom paper size.
Note: You must select a compatible borderless paper type and size to print without borders. Check
the borderless paper compatibility list for details.
2. Select the orientation of your document or photo as shown in the print window.
Note: If you are printing an envelope, select the icon.
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the
pop-up menu and selecting a scaling option.
Parent topic: Printing on a Mac
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Selecting Print Layout Options - Mac
You can select a variety of layout options for your document or photo by selecting Layout from the pop-
up menu on the print window.
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet
pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To print on both sides of each page, select a setting from the Two-Sided pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic: Printing on a Mac
Selecting Double-sided Printing Settings - Mac
You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up
menu on the print window.
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Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen
or if you are accessing the product over a network. This screen may be different, depending on the Mac
OS version you are using.
1. Select one of the Two-sided Printing options.
2. Select the type of document you are printing as the Document Type setting. The software
automatically sets the Adjustments options for that document type.
3. If necessary, customize the Adjustments settings as instructed on the screen.
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4. Print a test copy of your double-sided document to test the selected settings.
5. Follow any instructions displayed on the screen during printing.
Double-sided Printing Options and Adjustments - Mac
Parent topic: Printing on a Mac
Related references
Double-sided Printing Capacity
Double-sided Printing Options and Adjustments - Mac
You can select any of the available options in the Two-sided Printing Settings or Output Settings
pop-up menu to set up your double-sided print job.
Two-sided Printing Options
Long-Edge binding
Orients double-sided printed pages to be bound on the long edge of the paper.
Short-Edge binding
Orients double-sided printed pages to be bound on the short edge of the paper.
Adjustments
Print Density
Sets the level of ink coverage for double-sided printing.
Increased Ink Drying Time
Sets the amount of time required for drying ink after printing on one side of the paper before printing
the other side in double-sided printing.
Parent topic: Selecting Double-sided Printing Settings - Mac
Managing Color - Mac
You can adjust the Color Matching settings to fine-tune the colors in your printout, or turn off color
management in your printer software.
1. Select Color Matching from the pop-up menu in the print window.
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2. Select one of the available options.
Color Matching and Color Options - Mac
Parent topic: Printing on a Mac
Color Matching and Color Options - Mac
You can select these settings on the Color Matching and Color Options menus.
Color Matching Settings
EPSON Color Controls
Lets you manage color using controls in your printer driver or turn off color management.
ColorSync
Prints using standard color profiles for your product and paper to help match image colors. You can
customize the conversion method and filter settings on the ColorSync pop-up menu in the print
window.
Color Options Settings
Note: These options may be located under Print Settings in the dropdown menu.
EPSON Vivid
Processes colors to create standard hues. Click the Advanced Color Settings tab to use advanced
color controls.
EPSON Standard (sRGB)
Increases the contrast in images. Click the Advanced Color Settings tab to use advanced color
controls.
Adobe RBG
Matches image colors to the Adobe RGB color standard. Use this setting if your source file was
captured in Adobe RGB. Click the Advanced Color Settings tab to use advanced color controls.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced
Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.
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Off (No Color Adjustment)
Turns off color management in your printer software so you can manage color using only your
application software.
Note: An ICC profile is required if color management is turned off.
Parent topic: Managing Color - Mac
Selecting Printing Preferences - Mac
You can select printing preferences that apply to all the print jobs you send to your product.
1. In the Apple menu or the Dock, select System Preferences.
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
3. Select Driver or Options.
You see a screen like this:
4. Select any of the available printing preferences.
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5. Click OK.
Printing Preferences - Mac
Parent topic: Printing on a Mac
Printing Preferences - Mac
You can select these settings on the Options or Driver tab.
Thick Paper and Envelopes
Prevents ink from smearing when you print on envelopes or other thick paper.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Quiet Mode
Lessens noise during printing but may decrease print speed.
Automatic Cassette Switching
Automatically switches to the other cassette when one of the cassettes runs out of paper.
Bidirectional printing
Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print
quality.
Output documents for filing
Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier
filing.
Remove white borders
Removes white margins that may appear when you print borderless photos.
Warning Notifications
Lets you choose whether or not to receive warning notifications from the printer software for various
operating conditions.
Establish bidirectional communication
Allows the product to communicate with the computer. Do not change the default setting unless you
experience issues when using a shared printing pool.
Reduce Print Data Size
Increases print data compression to improve print speed. Not recommended when printing fine
patterns.
Parent topic: Selecting Printing Preferences - Mac
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Printing Your Document or Photo - Mac
Once you have selected your print settings, you are ready to print.
Click Print at the bottom of the print window.
Checking Print Status - Mac
Parent topic: Printing on a Mac
Related tasks
Selecting Basic Print Settings - Mac
Checking Print Status - Mac
During printing, you can view the progress of your print job, control printing, and check ink status.
1. Click the printer icon when it appears in the Dock.
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You see the print status window:
2. Select the following options as necessary for your Mac OS version:
• To cancel printing, click the print job and click or Delete.
• To pause a print job, click the print job and click or Hold. To resume a print job, click the
paused print job and click or Resume.
• To pause printing for all queued print jobs, click Pause or Pause Printer.
• To display other printer information, click Settings or Supply Levels.
Parent topic: Printing Your Document or Photo - Mac
Printing from a Smartphone or Tablet
You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app.
Note: Your device must be connected to the same wireless network as your Epson product, and Epson
Smart Panel must be configured for use with your product.
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1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See
the link below.
2. Open the Epson Smart Panel app and select a print menu on the home screen.
3. Follow the on-screen instructions to begin printing.
Parent topic: Printing from a Computer
Related tasks
Using the Epson Smart Panel Mobile App
Printing with Epson Photo+
You can print photos, CD/DVD labels, and more using a variety of layouts and templates with Epson
Photo+. Features include image corrections and adjustments, and adding text and stamps to photos. We
recommend printing on genuine Epson photo paper for the best results. Make sure you have set up your
product as described on the Start Here sheet and installed the Epson Photo+ software. See the Epson
Photo+ help utility for more information.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use
Epson Photo+. You also cannot download and install any Epson product software from the Epson
website for use with Windows 10 S; you must obtain software only from the Windows Store.
Parent topic: Printing from a Computer
Related topics
Printing on CDs/DVDs
Cancelling Printing From the LCD Screen
If you need to cancel printing, select Cancel on the LCD screen.
Parent topic: Printing from a Computer
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Scanning
You can scan your originals and save them as digital files.
Starting a Scan
Scanning a Document or Photo in Epson ScanSmart
Selecting Epson ScanSmart Settings
Scanning in Epson Scan 2
Starting a Scan
After placing your originals on your product for scanning, start scanning using one of these methods.
Starting a Scan Using the Product Control Panel
Starting a Scan Using Epson ScanSmart
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Starting a Scan from a Smartphone or Tablet
Parent topic: Scanning
Starting a Scan Using the Product Control Panel
You can scan an image to a variety of destinations using your product's control panel.
1. Make sure you installed the product software and connected the product to your computer or
network.
Note: Restart your computer after installing the product software to enable scanning from the control
panel.
2. Place your original on the product for scanning.
3. Select the home icon, if necessary.
4. Select Scan.
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You see a screen like this:
5. Select one of the following Scan to options:
• Memory Device saves your scan file on a USB device or memory card and lets you select the file
format, quality, and other settings.
• Computer lets you scan to a connected computer using your saved scan settings.
• Cloud sends your scanned files to a destination that you have registered with Epson Connect.
• WSD lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows
Vista (English only). To use this feature, you must first set up a WSD (Web Services for Devices)
port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows
10 and Windows 8.x).
6. Follow the instructions in the links below to complete your scan.
Scanning to a Memory Device
Scanning to a Connected Computer
Scanning to the Cloud
Setting Up a WSD Port (Windows 7/Windows Vista)
Control Panel Scanning Options
Changing Default Scan Job Settings
Parent topic: Starting a Scan
Related topics
Placing Originals on the Product
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Scanning to a Memory Device
You can scan an original and save the scanned image to a memory card or external USB device.
1. Insert a memory card into your product's memory card slot or connect an external USB device to the
port on the front of the product.
2. Place your original on the product for scanning.
3. Select the home icon, if necessary.
4. Select Scan.
5. Select Memory Device.
You see a screen like this:
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6. Change any of the displayed settings on the Scan tab as necessary.
7. Select the Advanced Settings tab to view and change additional scan settings, if necessary.
8. On the Scan tab, select the Save icon to start scanning.
Your product scans your original and saves the scanned file to the memory card or USB device.
Parent topic: Starting a Scan Using the Product Control Panel
Related tasks
Inserting a Memory Card
Connecting and Using a USB Flash Drive or External Device
Related topics
Placing Originals on the Product
Scanning to a Connected Computer
You can scan an original and save it to a connected computer using your product's control panel. The
computer must be connected using a USB cable or connected to the same network as your product.
You can save the scanned file as a JPEG or PDF file. You can also set up custom scan settings using
Event Manager and automatically scan using those settings on your product control panel.
Note: Be sure you have installed Epson Scan 2, Epson ScanSmart, and Event Manager on your
computer before scanning to your computer.
1. Place your original on the product for scanning.
2. Select the home icon, if necessary.
3. Select Scan.
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4. Select Computer.
You see a screen like this:
Note: Select OK to close the information screen, if necessary.
5. Select one of the following computer connections:
• If your computer is connected to your product using a USB cable, select USB Connection.
Note: Select Select a computer and select USB Connection, if necessary.
• If your computer is connected to your product over a network, select Select a computer and
select your computer from the displayed list. (If the computer is not listed, select Search Again.)
Note: Select USB Connection and select a connected computer from the displayed list, if
necessary.
6. Select Save as PDF and choose one of the following options:
• Preview on Computer to preview and edit the scan in Epson ScanSmart.
• Save as JPEG to save the scanned image as a JPEG file.
• Save as PDF to save the scanned document or image as a PDF file.
Note: You can customize the settings for each of the options above using Event Manager.
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7. Select the Send or Save icon to start scanning.
Your product scans your original and saves the scanned file to your computer.
Parent topic: Starting a Scan Using the Product Control Panel
Related tasks
Changing Default Scan Job Settings
Related topics
Placing Originals on the Product
Scanning to the Cloud
You can use the control panel to send your scanned files to a destination that you have registered with
Epson Connect.
Note: Make sure to set up your product using Epson Connect before using this feature.
1. Place your original on the product for scanning.
2. Press the home icon, if necessary.
3. Select Scan.
4. Select Cloud.
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You see a screen like this:
Note: You must register your product with Epson Connect to select a destination.
5. Select Select Destination to select a destination.
6. Change any of the displayed settings on the Scan tab as necessary.
7. Select the Advanced Settings tab to view and change additional scan settings, if necessary.
8. On the Scan tab, select the Upload icon to start scanning.
Your product scans your original and saves the scanned file to the selected destination.
Parent topic: Starting a Scan Using the Product Control Panel
Related tasks
Setting Up Epson Connect Services
Related topics
Placing Originals on the Product
Setting Up a WSD Port (Windows 7/Windows Vista)
You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first
set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on
Windows 10 and Windows 8.x).
Before you set up a WSD port, make sure you installed your product software, and connected your
product and computer to the same network.
1. Turn on your product.
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2. Print a network status sheet so you can identify the network name and model name for your product
on the network.
3. Click or Start and select Computer.
4. On the left side of the window, select Network.
5. Locate your product on the Network screen, right-click it, and select Install.
6. When you see the User Account Control screen, click Continue.
Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary.
7. When you see the message Your device is ready to use in the Windows taskbar, click the
message.
8. On the Driver Software Installation screen, make sure your product is listed as Ready to use. Then
click Close.
9. Do one of the following:
• Windows 7: Click and select Devices and Printers.
• Windows Vista: Click Start and select Control Panel > Hardware and Sound > Printers.
10. Make sure that an icon appears for your product's name on the network.
When you use WSD, select your product name to scan over the network.
Parent topic: Starting a Scan Using the Product Control Panel
Related tasks
Printing a Network Status Sheet
Control Panel Scanning Options
Select the options you want to use for scanning.
Note: Not all options or settings may be available, depending on the Scan to option selected.
Scan to setting Available options Description
Color Mode Color Select whether to scan images in color or black
and white
B&W
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Scan to setting Available options Description
File Format JPEG Select for photos
PDF Select for documents
Original Type Text Specifies the type of original you are scanning.
You can also select the resolution.
Photo
Scan Settings Various sizes Select the page size for documents. You can
also select the orientation of the original.
Auto Cropping Select for photos with dark edges
Max Area Select for most photos
Contrast Varying levels Adjusts the lightness or darkness of scanned
images
Select Memory Device Memory Card Select the currently inserted device to scan to
USB Memory
Clear All Settings Yes Restores all scan settings to their defaults
No
Parent topic: Starting a Scan Using the Product Control Panel
Changing Default Scan Job Settings
You can view or change the default scan job settings your product uses when you scan to your
computer. You do this using the Event Manager program.
1. Do one of the following to open Event Manager:
• Windows 10: Click and select Epson Software > Event Manager.
• Windows 8.x: Navigate to the Apps screen and select Event Manager.
• Windows (other versions): Click or Start > All Programs or Programs > Epson Software >
Event Manager.
• Mac: Open the Applications folder, click Epson Software, and select Event Manager.
2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if
necessary.
3. Click Make Job Settings.
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4. Open the Edit Job Settings drop-down list and select the scan job settings you want to view or
change.
5. Change the settings as necessary.
6. Click OK.
7. Click Close to close the Event Manager window.
Parent topic: Starting a Scan Using the Product Control Panel
Starting a Scan Using Epson ScanSmart
You can start the Epson ScanSmart program to scan originals and easily review and edit scanned
images. After that, you can save, print, or share them.
• Windows 10: Click > Epson Software > Epson ScanSmart.
• Windows 8.x: Navigate to the Apps screen and select Epson ScanSmart.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson
Software > Epson ScanSmart.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart.
You see a screen like this:
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Parent topic: Starting a Scan
Starting a Scan Using the Epson Scan 2 Icon
You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a
file.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
• Windows 10: Click and select EPSON > Epson Scan 2.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON
> Epson Scan 2 > Epson Scan 2.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Starting a Scan from a Scanning Program
You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,
and open the scanned image in the program.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
1. Open your scanning program and select its scanning option. (See your scanning program help for
instructions.)
2. Select your product.
Note: In certain programs, you may need to select your product as the "source" first. If you see a
Select Source option, choose it and select your product. With Windows, do not select a WIA option
for your product; not all scan functions will be available.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Starting a Scan from a Smartphone or Tablet
You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device
over a direct Wi-Fi connection.
1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See
the link below.
2. Place your original on the product for scanning.
3. Open the Epson Smart Panel app and select a scan menu on the home screen.
4. Follow the on-screen instructions to scan and save your original.
Parent topic: Starting a Scan
Related tasks
Using the Epson Smart Panel Mobile App
Scanning a Document or Photo in Epson ScanSmart
You can scan and review documents and photos in Epson ScanSmart.
Note: The images in this guide show Windows screens. Mac screens may be slightly different.
Depending on your product model and software version, not all options may be available.
1. Place your original on the product for scanning.
2. Open Epson ScanSmart on your computer. Do one of the following:
• Windows 10: Click > Epson Software > Epson ScanSmart.
• Windows 8.x: Navigate to the Apps screen and select Epson ScanSmart.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Epson ScanSmart.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson
ScanSmart.
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You see a screen like this:
3. Select an option for the Scan area setting, if necessary.
Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow
on the scanner bed. It does not scale the image to the selected size.
4. Select SCAN.
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The original is scanned. When scanning is complete, you see a screen like this:
Note: To change between document or photo editing options, select Change Mode.
5. In Document Editing Mode, you can review, edit, or reorder the scanned images as follows:
• Select + Scan to scan more originals.
• Select Delete to delete selected scanned images.
• Select Rotate Right to rotate each scanned image.
• Select Crop to crop the selected image.
• Control-click two images, select Stitch Images, and follow the on-screen instructions to combine
them into a single image.
6. In Photo Editing Mode, the following enhancement options are available:
• Auto Color Enhancement: automatically adjusts the brightness, contrast, and saturation of your
photos
• Restore Faded Colors: restores the colors in faded photos automatically
• Remove Red Eye: automatically removes the red-eye effect from your photos
• Auto Cropping: automatically crops the scanned image edges
7. When you finish reviewing and editing the scanned images, click Next.
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You see a screen like this:
8. Select an option to save, send, or print the scanned images. See the links below.
Saving a Scan
Attaching a Scan to Email
Sending a Scan to a Cloud Service
Printing a Scan
Parent topic: Scanning
Saving a Scan
You can save a scanned image to your computer in a variety of formats.
1. Make sure your originals are scanned and reviewed. See the link below.
2. In the Select Action window, click Save.
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You see a screen like this:
3. Change the settings as follows:
• The document type and scan date for the file name are automatically detected. You can change
them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File
type setting, you can select the OCR (Optical Character Recognition) language.
• Select the folder on your computer in which to save the file.
4. Click Save.
Parent topic: Scanning a Document or Photo in Epson ScanSmart
Attaching a Scan to Email
You can attach a scanned image to an email as a file attachment.
Note: Your email app and account settings should be configured before scanning. You must install a
MAPI-type email program such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail. Attach
to Email only supports 32-bit MAPI-compatible mail apps. Web-based email services such as Gmail are
not supported. If you see an error message, your email app may not be compatible and you will need to
save the scans and manually attach the file to an email.
1. Make sure your originals are scanned and reviewed. See the link below.
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2. In the Select Action window, click Attach to Email.
You see a screen like this:
3. Change the settings as follows:
• The document type and scan date for the file name are automatically detected. You can change
them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File
type setting, you can select the OCR (Optical Character Recognition) language.
• If you also want to save a copy of the scanned image to your computer, make sure the checkbox
is selected and select the folder on your computer in which to save the file.
4. Click Attach to E-mail.
Your email program opens with the file attached to a new email.
Parent topic: Scanning a Document or Photo in Epson ScanSmart
Sending a Scan to a Cloud Service
You can upload scanned images to a cloud service.
1. Make sure your originals are scanned and reviewed. See the link below.
2. In the Select Action window, click one of the cloud service send options.
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You see a screen like this:
3. Log in to your account.
Note: You may need to allow Epson ScanSmart access to your account. The first time you log in,
you may be prompted to enter an authentication code.
4. Change the settings as follows:
• Select the folder in your account where you want to send the document.
• The document type and scan date for the file name are automatically detected. You can change
them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File
type setting, you can select the OCR (Optical Character Recognition) language.
• If you also want to save a copy of the scanned image to your computer, click the checkbox.
5. Click Send.
Parent topic: Scanning a Document or Photo in Epson ScanSmart
Printing a Scan
You can print your scanned image and save the scanned file to your computer.
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Note: Printing scanned images is available only with Epson printers. If you do not have an Epson printer,
save the file and print it from an application that can open the file.
1. Make sure your originals are scanned and reviewed. See the link below.
2. In the Select Action window, click Print.
You see a screen like this:
3. Change the settings as follows:
• Select the Epson printer and change the print settings, if necessary.
• Select the number of copies you want to print.
• If you also want to save a copy of the scanned image to your computer, click the checkbox.
• The document type and scan date for the file name are automatically detected. You can change
them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File
type setting, you can select the OCR (Optical Character Recognition) language.
• Select the folder on your computer in which to save the file.
4. Click Print.
Parent topic: Scanning a Document or Photo in Epson ScanSmart
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Selecting Epson ScanSmart Settings
After starting Epson ScanSmart, you can change various scanning settings.
Changing the Epson Product
Changing the Scan Settings
Changing the File Name Settings
Changing the Save Settings
Customizing Action Icons
Parent topic: Scanning
Changing the Epson Product
If you are using more than one Epson product with Epson ScanSmart, you can change the product that
you are using with your computer.
Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi
connection.
1. On the main screen, click Change.
You see a screen like this:
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2. Select the Epson product you want to use with your computer and click OK.
Parent topic: Selecting Epson ScanSmart Settings
Changing the Scan Settings
You can change detailed scan settings such as the resolution, document size, and more.
Note: If you select Auto Mode, you cannot change the scan settings.
1. Click the Settings button.
You see a screen like this:
2. Do one of the following:
• To change Document Mode settings, select Document Mode > Custom Settings.
• To change Photo Mode settings, select Photo Mode and click Close. When you start a scan, you
will be prompted to select scan settings.
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Changing the File Name Settings
You can change the default file naming method for your scans.
1. Click the Settings button.
You see a screen like this:
2. Click the File Name Settings tab.
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You see a screen like this:
3. Change the settings as necessary:
• Enter a prefix for the file name.
• Select the date format.
• Select a numbering format as the counter format.
4. Click Close.
Parent topic: Selecting Epson ScanSmart Settings
Changing the Save Settings
You can change the file type options for saving your scans.
1. Click the Settings button.
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You see a screen like this:
2. Click the Save Settings tab.
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You see a screen like this:
3. Click Options for a file format and change the settings as necessary.
4. Click Open folder after saving to open the file folder after a file is saved.
5. Click Close.
Save Settings
Parent topic: Selecting Epson ScanSmart Settings
Save Settings
You can change the settings for how scanned images are saved.
PDF Options
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Setting Options Description
General Generate PDF/A File Creates a PDF that conforms to
PDF/A-1 standards
Create file with all pages Saves all pages as one file
Compression Level Selects the compression level for color
or grayscale images
JPEG Options
Setting Options Description
Image Quality Options — Sets a compression level by moving a
slider or entering a value. File size
increases the higher the resolution is.
Encoding (Windows only) Standard Images load from top to bottom in a
web browser. It takes longer to load the
entire image.
Progressive Images first load completely at low
resolution and then adjust to high
resolution in a web browser
Embed ICC Profile (Windows
only)
— Allows you to add ICC profiles to the
image
TIFF Options
Setting Options Description
Byte Order Windows
Macintosh
Specifies the operating system where
the scanned image will be used
Compression (Windows only) — Specifies the compression format and
level for Color/Grayscale and B&W
images. File size increases with higher
quality.
Embed ICC Profile (Windows
only)
— Allows you to add ICC profiles to the
image
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Parent topic: Changing the Save Settings
Customizing Action Icons
You can customize which scan action icons appear on the Select Action screen.
Note: You can also customize them by clicking the Customize icon on the Select Action screen.
1. Click the Settings button.
You see a screen like this:
2. Click the Customize Actions tab.
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You see a screen like this:
3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrow
icons to move the icons up or down in the display order you want.
4. Click Close.
Parent topic: Selecting Epson ScanSmart Settings
Scanning in Epson Scan 2
Epson Scan 2 gives you access to basic and advanced scanning features. You can scan your document
and save the scanned image in various file formats in your operating system's Documents or My
Documents folder, or open it in your scanning program. You can preview the scanned image and select
or change settings as necessary.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
1. Start Epson Scan 2.
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You see this window:
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2. Select the Mode setting that matches the type of original you are scanning.
3. Select the Document Source setting that matches where you placed your original.
4. Select the Document Size setting that matches the size of your original. You can select Customize
to enter a custom size, if necessary.
5. Select the image type of your original and how you want it scanned as the Image Type setting.
6. Select the Resolution setting you want to use for your scan.
7. Select the Rotate setting to rotate the scanned image.
8. Select the Correct Document Skew setting to correct skewed originals, image contents, or both.
9. Click the Preview button.
Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
10. Do one of the following:
• If you're scanning in Document Mode, select any of the additional settings that you want to use on
the Main Settings tab.
• If you're scanning in Photo Mode, select the Color Management and Thumbnail Options
settings as necessary.
11. Click the Advanced Settings tab and select any settings that you want to use.
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12. Select the format in which you want to save your scanned file as the Image Format setting. If
necessary, select Options and select any desired format options.
13. Enter the file name for your scanned file in the File Name field. If necessary, select Settings to
modify the file name settings.
14. Select the location in which you want to save your scanned file as the Folder setting. If necessary,
select Select to create a new folder.
15. Click Scan.
The product scans your original and saves the scanned file in the location you specified.
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
Image Format Options
Scan Resolution Guidelines
Parent topic: Scanning
Additional Scanning Settings - Main Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all
adjustment settings may be available, depending on other settings you have chosen.
Rotate
Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow
your product to automatically rotate the image based on the orientation of the text (may take longer to
scan).
Correct Document Skew
Corrects skewed originals, image contents, or both.
Add or edit pages after scanning
Lets you add, remove, or edit the pages in a scan, including rotating pages and changing the page
order.
Note: To save multiple pages in a single file, you must select a file format that supports multiple
pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is
saved as a separate file.
Parent topic: Scanning in Epson Scan 2
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Additional Scanning Settings - Advanced Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all
adjustment settings may be available, depending on other settings you have chosen.
Remove Background
Removes the background of the originals.
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes black and white images clearer and text recognition more accurate by separating the text from
the graphics.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Color Enhance
Enhances the shades of the color you select in the scanned image. This setting is available only if you
select Grayscale or Black & White as the Image Type setting.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Saturation
Adjusts the density of colors in the overall image.
Gamma
Adjusts the midtone density of the scanned image.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Color Restoration
Corrects color in faded images (when scanning in Photo Mode).
Backlight Correction
Lightens darkly backlit images (when scanning in Photo Mode).
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Dust Removal
Removes dust on scanned images (when scanning in Photo Mode).
Edge Fill
Corrects shadowing around the edges of the image by filling the shadows with black or white.
Dual Image Output
Scans the original image twice using different output settings (Windows only).
Watermark
Adds a watermark to a scanned image.
Parent topic: Scanning in Epson Scan 2
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is
recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
Note: The required Epson Scan 2 OCR Component is installed automatically when you install your
product software as instructed on the Start Here sheet. If you install your scanner software programs
individually, be sure to also install this component if you want to perform OCR.
1. Load your original in the product for scanning.
2. Start Epson Scan 2.
3. Select your scan settings.
4. Click Preview and adjust the area you want to scan, if necessary.
5. Select Searchable PDF as the Image Format setting.
6. Select Options from the Image Format list.
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You see this window:
7. Select any of the options on the General tab.
8. Select the Text tab.
9. Make sure the language used in the document text is selected as the Text Language setting.
10. Click OK.
11. Confirm the File Name setting and select a Folder setting for your document.
12. Click Scan.
The scanned image is saved as a searchable PDF.
Parent topic: Scanning in Epson Scan 2
Image Format Options
You can select different image formats and related options. For details on available options, click the ?
icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
BITMAP (*.bmp)
A standard image file format for most Windows programs.
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JPEG (*.jpg)
An image format that lets you highly compress image data. However, the higher the compression, the
lower the image quality. (The TIFF format is recommended when you need to modify or retouch your
scanned image.)
PNG (*.png)
An image format that does not lose quality during editing.
TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP
software.
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images
using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file.
Searchable PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned
document can be searched.
Parent topic: Scanning in Epson Scan 2
Scan Resolution Guidelines
The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your
scans. Increasing the resolution raises the amount of detail captured but comes with the following
disadvantages:
• Larger file sizes
• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
• The image may become too large to fit on your display or print on paper
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the
resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the
resolution setting you need:
• You will scan the image at its original size but enlarge it later in an image-editing program.
Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same
amount you will increase the image size to retain a high image quality. For example, if the resolution is
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300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600
dpi.
• You will scan the image at 100% or a smaller size.
Select the Epson Scan 2 Resolution setting based on how you will use the scanned image:
• Email/view on a computer screen/post on the web: 96 to 200 dpi
• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi
Parent topic: Scanning in Epson Scan 2
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Using Memory Cards with Your Product
Follow the instructions here to work with a memory card inserted into your product.
Note: Make sure your memory card and the files on it meet the specifications for your product.
Inserting a Memory Card
Printing from a Memory Card
Transferring Photos on a Memory Card
Related references
Memory Card Specifications
Inserting a Memory Card
Insert a memory card into the memory card slot on your product as described here.
Note: Make sure your memory card and the files on it meet the specifications for your product.
1. Make sure the memory card and the files on it are compatible with your product before inserting the
card.
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2. Open the front cover.
3. Insert your memory card into the slot, making sure the card is oriented correctly.
Note: Do not force the card all the way into the slot. Insert it only until it meets resistance.
The memory card access light flashes and then stays lit.
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Caution: Do not remove a memory card or turn off your product while the memory card access light is
flashing or you may lose data from the memory card.
Removing a Memory Card
Parent topic: Using Memory Cards with Your Product
Related references
Memory Card Specifications
Removing a Memory Card
After you finish working with a memory card, check to make sure it is safe to remove it from your product.
Caution: Do not remove a memory card or turn off your product while the memory card access light is
flashing or you may lose data from the memory card.
1. Make sure the memory card access light is not flashing.
2. If your product is connected to your computer using a USB cable, do one of the following:
• Windows: Open the My Computer, Computer, Windows Explorer, or File Explorer utility.
Then right-click the name of your memory card (listed as a removable disk) and select Eject.
• Mac: Drag the removable disk icon for your memory card from the desktop or computer window
into the trash.
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3. Push in the memory card, then pull it straight out of the slot.
Parent topic: Inserting a Memory Card
Printing from a Memory Card
See these sections to print photos from a memory card inserted into your product.
Viewing and Printing Photos
Printing Photo Layouts from a Memory Card with a Template
Printing ID Photos from a Memory Card
Creating and Printing a Greeting Card Template
Printing a Greeting Card from a Template
Parent topic: Using Memory Cards with Your Product
Viewing and Printing Photos
See these sections to view and print photos displayed on your product's LCD screen.
Viewing and Printing Photos From the LCD Screen
Memory Card or External USB Device Print Settings
Parent topic: Printing from a Memory Card
Viewing and Printing Photos From the LCD Screen
You can select photos for printing as you view them on the LCD screen.
1. Load photo paper in your product.
2. Insert a memory card into your product's memory card slot.
Note: If Auto Selection Mode is turned on in the Guide Functions menu, select to function index
when you see the information screen.
3. Select the home icon, if necessary.
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4. Select Print Photos.
5. Select Print and select OK.
You see a screen like this:
6. Do one of the following to select your photos:
• Select the thumbnail images of the photos you want to print. Each photo you select has a number
on it to indicate the number of prints you selected.
Note: If you want to print multiple copies of a photo, select Single View and press the + or - button
to adjust the number of prints. Select Tile View to return to the thumbnail image view and select
additional photos.
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• To select all photos or a group of photos, select the menu icon and select Select All Photos.
Note: The number of prints you select for each photo will be multiplied by the number of copies you
select before printing.
7. If you need to edit a photo, select Single View during photo selection and select the left or right
arrows to scroll to the photo you want to edit.
You see a screen like this:
1 Lets you zoom in and out of the photo.
2 Lets you apply filters, make color and red-eye corrections, and adjust cropping, rotation,
brightness, contrast, sharpness, and saturation if necessary.
Note: Press the Correction On button to switch between Correction Off and Correction On. With
Correction On selected, any corrections you make to a photo are displayed on the screen. With
Correction Off selected, any corrections you make will only be applied to your printouts.
8. Select Next and select your paper and print settings as necessary.
9. Select Copies to change the number of copies as necessary.
Note: The number of copies you enter applies to each selected photo, including the number of prints
already selected for each.
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10. When you are ready to print, select the Print icon.
Note: To cancel printing, select Cancel and select Close to exit.
Parent topic: Viewing and Printing Photos
Related references
Memory Card or External USB Device Print Settings
Related tasks
Inserting a Memory Card
Related topics
Loading Paper
Memory Card or External USB Device Print Settings
Select the options you want to use when printing photos displayed on the LCD screen.
Note: Not all options or settings may be available, depending on other settings.
Print settings Available
options
Description
Paper Setting Cassette 1 Prints onto paper loaded in Cassette 1 (upper cassette)
Cassette 2 Prints onto paper loaded in Cassette 2 (lower cassette)
Cassette 1 > 2 Prints onto paper loaded in Cassette 1 and then onto paper
loaded in Cassette 2 when the first cassette is empty (load
the same size and type of paper in both cassettes when
selecting this option)
Rear Paper
Feed Slot
Prints onto paper loaded in the rear paper feed slot
Rear Paper
Feeder
Prints onto paper loaded in the rear paper feeder
Border Setting Borderless Expands the image to the edge of the paper (slight cropping
may occur)
With Border Leaves a small margin around the image
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Print settings Available
options
Description
Expansion Standard Expands images correctly for most borderless prints
Medium Expands images slightly less for borderless prints
Minimum Expands images the least amount for borderless prints (you
may see some white border)
Fit Frame On Automatically crops the photo to fit into the selected photo
layout
Off Turns off automatic cropping
Quality Draft Provides lower quality for draft printing
Standard Provides good quality for most prints
High Provides higher quality for special prints
Best Provides the highest quality for important prints
Best(Ultra
Glossy)
Provides the highest quality for important prints when using
glossy paper
Date Various date
formats
Prints the date the photo was taken on the photo in the
format you select
Off No date information is printed
Print Info on Photos Camera
Settings
Prints some Exif camera settings, such as shutter speed, f-
ratio, or ISO sensitivity (if available)
Camera Text Prints text that you added in your camera
Note: Available on borderless photos in these sizes: 4 × 6
inches (102 × 152 mm), 5 × 7 inches (127 × 178 mm), and
16:9 wide (4 × 7.1 inches [102 × 181 mm]).
Landmark Prints location information embedded in a photo by cameras
with a built-in GPS feature
Note: Available on borderless photos in these sizes: 4 × 6
inches (102 × 152 mm), 5 × 7 inches (127 × 178 mm), and
16:9 wide (4 × 7.1 inches [102 × 181 mm]).
Off Turns off this setting
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Print settings Available
options
Description
Clear All Settings Yes Restores all paper and print settings to their defaults.
No
Parent topic: Viewing and Printing Photos
Related tasks
Viewing and Printing Photos From the LCD Screen
Printing Photo Layouts from a Memory Card with a Template
You can print one or more photos from a memory card in special layouts on various sizes of photo paper.
You can have the product automatically place the photos in the layout or you can manually place them
yourself.
1. Load photo paper in your product.
2. Insert a memory card into your product's memory card slot.
Note: If Auto Selection Mode is turned on in the Guide Functions menu, select to function index
when you see the information screen.
3. Select the home icon, if necessary.
4. Select Print Photos.
You see a screen like this:
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5. Select Collage and select OK.
You see a screen like this:
6. Select Photo Collage and select one of the displayed layout options.
7. Select a background type and design, if necessary.
Note: If you see a message telling you that loading photos is complete, select OK.
8. Do one of the following:
• To select a specific position for a photo, select a layout position, select the photo you want to print,
and select Done. Repeat these steps until all positions have a corresponding photo or all the
photos you want to print have been selected. Select Next.
• To layout the photos automatically, select Automatic Layout, select the photo(s) you want to
print, and select Next. To repeat a photo in a layout, select Single View and press the left or right
arrow button to scroll to the desired photo. Press the + or - button to adjust the number of prints for
the photo.
Note: If you select more photos than will fit in the layout you selected, the layout automatically
extends to multiple sheets. Select Yes on the confirmation screen to continue.
• Select the photo you want to print and select Next. To repeat a photo in a layout, select Single
View and press the left or right arrow button to scroll to the desired photo. Press the + or - button
to adjust the number of prints for the photo.
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Note: If you select more photos than will fit in the layout you selected, the layout automatically
extends to multiple sheets.
9. If you need to edit a photo, select Single View during photo selection and select the left or right
arrow to scroll to the photo you want to edit.
You see a screen like this:
1 Lets you zoom in and out of the photo.
2 Lets you apply filters, make color and red-eye corrections, and adjust cropping, rotation,
brightness, contrast, sharpness, and saturation if necessary.
Note: Press the Correction On button to switch between Correction Off and Correction On. With
Correction On selected, any corrections you make to a photo are displayed on the screen. With
Correction Off selected, any corrections you make will only be applied to your printouts.
10. Select your paper and print settings as necessary.
11. Select Copies to change the number of copies as necessary.
12. When you are ready to print, select the Print icon.
Note: To cancel printing, select Cancel and select Close to exit.
Parent topic: Printing from a Memory Card
Related references
Memory Card or External USB Device Print Settings
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Copying Options
Related tasks
Inserting a Memory Card
Related topics
Loading Paper
Printing ID Photos from a Memory Card
You can print ID photos from a memory card. Two copies of one photo are printed at different sizes onto
this size photo paper: 4 × 6 inches (102 × 152 mm).
1. Load photo paper in your product.
2. Insert a memory card into your product's memory card slot.
Note: If Auto Selection Mode is turned on in the Guide Functions menu, select to function index
when you see the information screen.
3. Select the home icon, if necessary.
4. Select Print Photos.
You see a screen like this:
5. Select Collage and select OK.
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You see a screen like this:
6. Select Print Photo ID.
Note: If you see a message telling you that loading photos is complete, select OK.
You see a screen like this:
7. Select any layout position on the sheet.
8. Select the photo you want to print, then select Done.
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9. If you need to edit a photo, select Single View during photo selection and select the left or right
arrows to scroll to the photo you want to edit.
You see a screen like this:
1 Lets you zoom in and out of the photo.
2 Lets you apply filters, make color and red-eye corrections, and adjust cropping, rotation,
brightness, contrast, sharpness, and saturation if necessary.
Note: Press the Correction On button again to switch between Correction Off and Correction On.
With Correction On selected, any corrections you make to a photo are displayed on the screen.
With Correction Off selected, any corrections you make will only be applied to your printouts.
10. Confirm the layout and select Next.
11. Select your paper and print settings as necessary.
12. Select Copies to change the number of copies as necessary.
13. When you are ready to print, select the Print icon.
Note: To cancel printing, select Cancel and select Close to exit.
Parent topic: Printing from a Memory Card
Related references
Memory Card or External USB Device Print Settings
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3. Select Greeting Card and select OK.
4. Select Select Photo and Print Template and select OK.
5. Do one of the following to select your photo:
• Select the thumbnail image of the photo you want to print and select Next.
• Select Single View, press the left or right arrow button to scroll to the photo you want to print, then
select Next. You can also select Tile View to return to the thumbnail image view.
6. Select Letter as the Paper Size to print a template for three cards on one letter-size sheet or 4 x 6 in
to print a template for one card.
7. Confirm any changes, if necessary.
8. Select the Paper Type and Layout settings, as necessary.
9. Select Select Photo and Print Template.
10. When you are ready to print, select the Print icon.
Note: To cancel printing, select Cancel and select Close to exit.
11. When printing is finished, select Close.
Parent topic: Printing from a Memory Card
Related references
Memory Card or External USB Device Print Settings
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Related tasks
Inserting a Memory Card
Printing a Greeting Card from a Template
Related topics
Loading Paper
Printing a Greeting Card from a Template
After your greeting card template is printed, you fill it out to create your card and add your message.
1. Use a dark pen or pencil to fill in the circles and select the Text Style and Text Effects.
2. Add your greeting card message within the box. You can write it in by hand, print a message and
paste it into the box, or draw a picture.
Note: When adding text, place it in the direction that your photo faces.
3. Load photo paper in Cassette 2 (lower) for this size: Letter (8.5 × 11 inches [216 × 279 mm]), or in
Cassette 1 (upper) for this size: 4 × 6 inches (102 × 152 mm).
4. Select Print Using the Template.
Note: If you do not see Print Using the Template, select the home icon and select Various
Prints > Greeting Card > OK > Print Using the Template. Then select OK twice.
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5. Select Edit to adjust image settings, if necessary.
6. Open the document cover and place the template facedown on the scanner glass against the
triangle in the lower right corner.
Note: Select How To to view instructions on the LCD screen.
7. Close the document cover.
8. Select Copies and use the numeric keypad to select the number of copies (up to 99).
9. When you are ready to print, select the Print icon.
Note: To cancel printing, select Cancel and select Close to exit.
When you finish printing, cut your greeting cards apart, if necessary.
Parent topic: Printing from a Memory Card
Related topics
Loading Paper
Transferring Photos on a Memory Card
You can transfer photos to and from a memory card inserted into a memory card slot on your product.
Setting Up File Sharing for Photo Transfers from Your Computer
Transferring Photos from a Memory Card to Your Computer
Parent topic: Using Memory Cards with Your Product
Setting Up File Sharing for Photo Transfers from Your Computer
Before you transfer photos from a computer to a memory card inserted into a memory card slot on your
product, you may need to set up your product's file sharing settings.
Caution: Remove the memory card before you change this setting or you may lose data from the
memory card. Do not remove a memory card or turn off your product while the memory card access light
is flashing or you may lose data from the memory card.
1. Remove any memory cards from the product.
2. Select the home icon, if necessary.
3. Select Settings > File Sharing Setup.
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You see a screen like this:
4. Select your connection type.
5. Select the home icon to exit.
Parent topic: Transferring Photos on a Memory Card
Related tasks
Removing a Memory Card
Transferring Photos from a Memory Card to Your Computer
You can transfer photos to and from a memory card inserted into a memory card slot on your product
and a computer connected to your product.
Note: Do not transfer photos to and from a memory card while you are printing from the memory card.
1. Make sure your product is connected to a computer.
2. Insert a memory card into a memory card slot on your product.
3. Do one of the following to access your memory card files from your computer:
• Windows: Open the Computer, My Computer, Windows Explorer, or File Explorer utility, then
select the removable disk icon.
• Mac with a USB connection: Look for the removable disk icon on your desktop or computer
window, then select it.
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• Mac with a network connection: Select the hard drive icon on your desktop or computer window,
select your product in the SHARED section of the sidebar (you may need to widen the sidebar to
see the name), then select the MEMORYCARD icon.
4. Select the folder that contains your photos.
5. Drag the photos you want to transfer to the desired folder on your computer or on your memory card.
Note: Your product's LCD screen does not update to display new photos transferred to the memory
card. Wait until the memory card access light stops flashing, then remove and insert the memory card to
update the photos displayed.
Parent topic: Transferring Photos on a Memory Card
Related tasks
Inserting a Memory Card
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Using an External Device with Your Product
Follow the instructions in these sections to use your product with an external device, such as a camera,
USB flash drive, or other USB device.
Printing from a Camera
Viewing or Printing from a USB Flash Drive or External Device
Printing from a Camera
If you have a digital camera that supports PictBridge printing, you can print your photos directly from the
camera. Check your camera manual to see if it is compatible.
Note: Your photos must be in JPG format and sized from 80 × 80 to 10200 × 10200 pixels. Epson
cannot guarantee the compatibility of your camera. Some combinations of paper type, size, and layout
may not be supported, depending on your camera and the product settings.
Selecting Print and Photo Adjustment Settings
Connecting and Printing from a Camera
Printing from a Camera Wirelessly
Parent topic: Using an External Device with Your Product
Selecting Print and Photo Adjustment Settings
Before printing from your camera, you can make image adjustments and select the print settings for your
photos. Image adjustments affect only the printed copy of the photo, not the original file.
1. Select the home icon, if necessary.
2. Select Settings > Camera Print Settings.
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You see a screen like this:
3. Select Print Settings.
4. Select the paper and print settings you want to use.
5. When you are done, select .
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6. Select Photo Adjustments.
7. Select the photo adjustments you want to use.
8. Select the home icon to exit.
After you select settings, you are ready to connect your camera and print your photos.
Print Settings - Camera
Photo Adjustments - Camera
Parent topic: Printing from a Camera
Related tasks
Connecting and Printing from a Camera
Print Settings - Camera
Select these print settings options when printing photos from your camera.
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Print settings Available options Description
Paper Setting Cassette 1 Prints onto paper loaded in Cassette 1 (upper
cassette)
Cassette 2 Prints onto paper loaded in Cassette 2 (lower
cassette)
Cassette 1> 2 Prints onto paper loaded in Cassette 1 and then
onto paper loaded in Cassette 2 when the first
cassette is empty (load the same size and type of
paper in both cassettes when selecting this option)
Rear Paper Feed Slot Prints onto paper loaded in the rear paper feed slot
Rear Paper Feeder Prints onto paper loaded in the rear paper feeder
Border Borderless Expands the image to the edge of the paper (slight
cropping may occur)
With Border Leaves a small margin around the image
Expansion Standard Expands images correctly for most borderless
prints
Medium Expands images slightly less for borderless prints
Minimum Expands images the least for borderless prints
(you may see some white border)
Fit Frame On Automatically crops the photo to fit into the
selected photo layout
Off Turns off automatic cropping
Quality Draft Provides lower quality for draft printing
Standard Provides good quality for most prints
High Provides higher quality for special prints
Best Provides the highest quality for important prints
Best(Ultra Glossy) Provides the highest quality for important prints
when using glossy paper
Date Off Does not print the date on which the photo was
taken
On Prints the date on which the photo was taken
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Print settings Available options Description
Print Info on Photos Camera Settings Prints some Exif camera settings, such as shutter
speed, f-ratio, or ISO sensitivity (if available)
Camera Text Prints text that you added in your camera
Available on borderless photos in these sizes:
4 × 6 inches (102 × 152 mm), 5 × 7 inches
(127 × 178 mm), and 16:9 wide (4 × 7.1 inches
[102 × 181 mm])
Landmark Prints location information embedded in a photo by
cameras that have a built-in GPS feature
Available on borderless photos in these sizes:
4 × 6 inches (102 × 152 mm), 5 × 7 inches
(127 × 178 mm), and 16:9 wide (4 × 7.1 inches
[102 × 181 mm])
Off Prints no information on photos
Clear All Settings Yes Restore all paper and print settings to their defaults
No
Parent topic: Selecting Print and Photo Adjustment Settings
Photo Adjustments - Camera
Select these photo adjustment options when printing photos from your camera. The modifications affect
only the printed copy of the photo, not the original file.
Photo
Adjustments
settings
Available options Description
Fix Photo Auto Optimizes the Fix Photo adjustments for specific types of
photos; select the option that best matches your photo
content
People
Landscape
Night Scene
Enhance Off Turns off the enhancement feature
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Photo
Adjustments
settings
Available options Description
Fix Red-Eye Off - Current Does not automatically fix the red-eye effect in photos
On - Current Automatically fixes the red-eye effect in photos
Filter Off Turns off the filter setting
Sepia Applies a sepia tone filter to the viewed or printed photo
B&W Applies a black-and-white filter to the viewed or printed
photo
Brightness Various settings Adjust individual qualities in your photo
Contrast
Sharpness
Saturation
Clear All
Settings
Yes Restores all adjustment settings to their defaults.
No
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces.
For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a
face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the
special color effects.
Parent topic: Selecting Print and Photo Adjustment Settings
Connecting and Printing from a Camera
Before you connect your camera, make sure the product is turned on but not printing.
1. Remove any memory cards or external USB devices from the product.
2. Load the paper you want to print on.
3. Turn on your camera.
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4. Connect the USB cable that came with your camera to the USB port on the front of your product
and to your camera.
Note: Use a USB cable that is no longer than 6.5 ft (2 m).
5. Follow the instructions that came with your camera to select and print your photos.
When you finish printing, turn off your camera and disconnect it from the product.
Parent topic: Printing from a Camera
Related tasks
Connecting and Using a USB Flash Drive or External Device
Removing a Memory Card
Related topics
Loading Paper
Printing from a Camera Wirelessly
You can print photos from a digital camera using a wireless connection. Make sure your digital camera
can connect to a network and is PictBridge compatible (DPS over IP).
Note: You cannot use other product functions or print from other devices while using PictBridge.
1. Remove any memory cards from the product.
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2. Load the paper you want to print on.
3. Turn on your camera.
4. Set up the camera's wireless network connection. See the documentation that came with your
camera for details.
Note: Connect the camera to the same network that your product uses. You can print a Network
Status sheet to view your product's network settings.
5. Follow the instructions that came with your camera to select and print your photos.
When you finish printing, turn off your camera and disconnect it from the network.
Parent topic: Printing from a Camera
Related tasks
Connecting and Printing from a Camera
Removing a Memory Card
Printing a Network Status Sheet
Related topics
Loading Paper
Viewing or Printing from a USB Flash Drive or External Device
You can view and print photos from a USB flash drive or other external USB device, such as an external
hard drive or CD/DVD burner.
Note: Make sure the files on your device are compatible with the product.
Connecting and Using a USB Flash Drive or External Device
Parent topic: Using an External Device with Your Product
Related references
External Device Specifications
Supported Data Specifications
Connecting and Using a USB Flash Drive or External Device
Before you connect your flash drive or external device, make sure the product is turned on but not
printing.
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Note: Epson cannot guarantee the compatibility of your device.
1. Remove any memory cards from the product.
Caution: Do not remove a memory card or turn off your product while the memory card access light
is flashing or you may lose data from the memory card.
2. Load the paper you want to print on.
3. Insert your USB flash drive or the USB cable that came with your device into the USB port on the
front of your product.
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4. Insert storage media (such as a CD) into your drive, if necessary.
5. Select the photos to print from the LCD screen.
When you finish printing, make sure the access light on the device is not flashing, then remove or
disconnect it from the product.
Caution: Do not remove the USB device or turn off the product when the access light is flashing, or you
may lose photos on the device.
Parent topic: Viewing or Printing from a USB Flash Drive or External Device
Related tasks
Connecting and Printing from a Camera
Removing a Memory Card
Viewing and Printing Photos From the LCD Screen
Related topics
Loading Paper
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Printing Personalized Projects
You can print a variety of personalized projects, including some with a photo background.
Printing a Personalized Project
Printing a Personalized Project
You can print patterned paper, calendars, lined paper, graph paper, music sheets, stationery with a
photo background, or coloring book pages. You can also print images from a memory card onto
CD/DVDs and jewel case inserts.
1. Load paper into the product.
2. Select the home icon, if necessary.
3. Select Various Prints.
4. Select one of the following:
• Personal Stationery lets you print a variety of project types on paper:
• Design Paper lets you print patterned paper from preset designs.
• Calendar lets you create and print a weekly or monthly calendar page using photos stored on a
memory device.
• Schedule lets you create and print a monthly, weekly, or daily schedule page.
• Ruled Paper lets you print music sheets, wide-rule or narrow-rule notebook paper, and graph
paper.
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• Writing Papers lets you print lined or unlined note paper with one of your own photos in the
background.
• Copy to CD/DVD lets you print a variety of projects onto a CD/DVD or jewel case insert:
• Print on CD/DVD lets you print one or more photos from a memory card or external USB device
directly onto an ink jet-printable CD, DVD, or Blu-ray Disc. If you want, you can first print a test
design on plain paper.
• Print on Jewel Case lets you print a photo from a memory card or external USB device onto a
CD/DVD jewel case insert. Your product automatically resizes the photo to fit, but you can also
print multiple thumbnail images formatted to fit on a jewel case insert. After the insert is printed,
you can cut and fold it to fit.
• Coloring Books lets you create a coloring book page from a photo on your memory card or
external USB device, or from a photo or drawing placed on the scanner glass.
5. Follow the instructions on the screen to select the options for your project.
6. When you are ready to print, select the Print icon.
Note: To cancel printing, select Cancel and select Close to exit.
Parent topic: Printing Personalized Projects
Related references
Memory Card or External USB Device Print Settings
Related tasks
Connecting and Using a USB Flash Drive or External Device
Inserting a Memory Card
Related topics
Printing on CDs/DVDs
Loading Paper
Placing Originals on the Product
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Printing on CDs/DVDs
Follow the instructions in this section to print a design onto ink jet-printable CDs or DVDs to create a
custom label.
CD/DVD Printing Features
Loading a CD/DVD
Copying onto a CD/DVD
CD/DVD Printing Features
You can use any of the following features to print custom CD/DVD/Blu-ray Disc labels and accessories:
• Copy an existing label onto a new CD/DVD/Blu-ray Disc
• Use your product's control panel to print photos from a memory card onto a CD/DVD/Blu-ray Disc
• Print text and images from your computer using the Epson Photo+ software
You can also use your product's control panel to create a jewel case insert with photos from a memory
card.
Parent topic: Printing on CDs/DVDs
Related concepts
Printing with Epson Photo+
Related tasks
Printing a Personalized Project
Copying onto a CD/DVD
Loading a CD/DVD
You can print on any compatible, ink jet-printable CDs or DVDs, including Blu-ray Discs.
Caution: Do not insert the CD/DVD tray while the product is printing, copying, or performing other
operations. Otherwise, your product may be damaged or the surface of the CD/DVD may become dirty
or scratched.
Note: If you are using discs where the printable area extends to within 0.16 inch (4 mm) of the center
hole, you may need to adjust the inner diameter setting using the control panel or Epson Photo+
software.
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1. Burn your files, music, or video onto your disc before printing on it.
2. Select the home icon, if necessary.
3. Select Output Tray to close the output tray, if necessary.
4. Remove the CD/DVD tray from beneath Cassette 2 (lower).
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5. When prompted to load a CD/DVD, you can select the option to view an animation of the loading
procedure. Follow the on-screen instructions to load the disc into the CD/DVD tray.
Note: Be sure to fully seat the CD or DVD or it may fall out when the tray is turned over.
Caution: Do not turn off the product with a CD or DVD loaded in it. Always remove the disc first.
After your CD or DVD is printed, the tray extends automatically. Remove it from your product, remove
the CD or DVD from the tray, and select Printing Complete on the LCD screen. Make sure you insert
the CD/DVD tray into the storage slot beneath Cassette 2 when you're finished.
Caution: Always remove the CD/DVD tray after printing. If you turn the product off and on again or
perform a head cleaning without removing the tray, the print head may contact the CD/DVD tray and
cause the product to malfunction. After printing, handle the CD or DVD carefully. You may need to wait
up to 24 hours for the ink to dry fully before inserting it in a drive, depending on the type of disc you used.
Keep printed discs away from moisture and direct sunlight.
Parent topic: Printing on CDs/DVDs
Copying onto a CD/DVD
You can copy a printed photo or CD/DVD label directly onto an ink jet-printable CD or DVD. If you want,
you can first print a test design on plain paper.
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1. Load the CD, DVD, or plain paper you want to print on.
2. Select the home icon, if necessary.
3. Select Various Prints.
You see a screen like this:
4. Select Copy to CD/DVD and select OK.
5. Select Copy to CD/DVD and follow the instructions on the LCD screen to do one of the following:
• Place your photo facedown on the scanner glass.
• Place your CD or DVD facedown in the center of the scanner glass.
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6. If necessary, adjust the inner and outer diameter of your CD as shown on the screen, and select
Select Type.
You see a screen like this:
7. Do one of the following:
• To print on a CD or DVD, select Print on CD/DVD. Select How To to view CD loading instructions
or select Installed if the CD is already loaded.
• To print a test print on plain paper, select Test Print on Letter/A4. Select any copy settings as
necessary.
8. When you are ready to print, select the Copy icon.
Note: To cancel printing, select Cancel and select Close to exit.
Parent topic: Printing on CDs/DVDs
Related tasks
Loading a CD/DVD
Related topics
Placing Originals on the Product
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Refilling Ink and Replacing the Maintenance Box
Periodically check the ink tanks to see if they need to be refilled.
Before checking the ink level or refilling an ink tank as described here, be sure to read the ink safety
precautions.
Caution: Visually check the ink levels in the product’s ink tanks to confirm the actual ink levels.
Continued use of the product when the ink is expended could damage the product.
Ink Safety Precautions
Checking the Ink and Maintenance Box Levels
Purchase Epson Ink and Maintenance Box
Refilling the Ink Tanks
Maintenance Box Replacement
Related concepts
Print Head Maintenance
Ink Safety Precautions
Note: Epson strongly recommends the use of genuine ink to ensure optimal print quality and
performance.
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling
the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it
estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may
generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below
the lower line. Continued use of the product when the ink level is below the lower line on the tank could
damage the product.
Ink Handling Precautions
• Keep ink bottles and the ink tanks out of the reach of children. Do not allow children to drink from or
handle the ink bottles and bottle caps.
• Do not tilt or shake an ink bottle after opening it; otherwise, ink may leak.
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• If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them
immediately with water. If discomfort or problems persist, see a doctor immediately. If ink gets into
your mouth, spit it out and see a doctor right away.
• Do not shake or squeeze the ink bottles.
• If ink spills, wipe it up immediately. To prevent the ink from spreading, blot the spill with a dry cloth,
then wipe it with a damp cloth. The ink will be hard to remove once it has dried.
Ink Refilling Precautions
• Use ink bottles with the correct part number for this product.
• Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not
designed for your printer.
• This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled
with ink. If ink gets on your clothes or belongings, it may not come off.
• Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum
packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print
quality may be affected.
• If the ink level is below the lower line on an ink tank, refill the ink. Continued use of the product when
the ink level is below the lower line on an ink tank could damage the product.
• Visually check the ink levels in the product’ s ink tanks to confirm the actual ink levels. Continued use
of the product when the ink is expended could damage the product.
• For optimum printing results, refill the ink tanks to the upper line at least once a year.
• After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for
at least three hours before using it.
• Use the ink bottle before the date printed on the package.
• After opening an ink bottle, Epson recommends using it as soon as possible.
• Store ink bottles in a cool, dark place. Keep them out of direct sunlight.
• Store the ink bottles in the same environment as the product. When storing or transporting an opened
ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink
may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright
when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle.
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Ink Bottle and Ink Tank Information
• To maintain optimum print head performance, some ink is consumed from all ink tanks during printing
and when performing maintenance operations, such as cleaning the print head. Ink may also be
consumed when the product is turned on.
• Part of the ink from the included bottles is used for printer setup. You will notice ink levels in the tank
decrease during charging. This decrease is normal and does not affect the stated in-box yields.
• Quoted ink yields may vary depending on the images you are printing, the paper type you are using,
how often you print, and environmental conditions such as temperature.
• The ink bottles may contain recycled materials, but this does not affect product function or
performance.
• When printing in monochrome or grayscale, color ink may be used instead of black ink, depending on
the paper type or print quality settings. This is because a mixture of color inks is used to create black.
• A reserve amount of ink remains in the tank when your product indicates that a refill is necessary.
Parent topic: Refilling Ink and Replacing the Maintenance Box
Checking the Ink and Maintenance Box Levels
Your product and software will let you know when to refill an ink tank or replace the maintenance box.
Checking the Ink Levels on Your Product
Checking Maintenance Box Status on the LCD Screen
Checking Ink and Maintenance Box Levels - Windows
Checking Ink and Maintenance Box Levels - Mac
Disabling Special Offers with Windows
Parent topic: Refilling Ink and Replacing the Maintenance Box
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Checking the Ink Levels on Your Product
To confirm the actual ink remaining, visually check the ink levels in the product’s ink tanks. Make sure
the ink levels are above the lower line on the ink tanks. If any of the ink tanks are below the lower line, fill
them to the upper line on the ink tank.
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling
the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it
estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may
generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below
the lower line. Continued use of the product when the ink level is below the lower line on the tank could
damage the product.
Parent topic: Checking the Ink and Maintenance Box Levels
Checking Maintenance Box Status on the LCD Screen
You can check the status of your maintenance box using your product's LCD screen.
1. Select the home icon, if necessary.
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2. Select the icon and select Proceed.
You see the remaining ink capacity of the maintenance box.
3. Select OK to exit the screen.
Parent topic: Checking the Ink and Maintenance Box Levels
Related concepts
Maintenance Box Replacement
Checking Ink and Maintenance Box Levels - Windows
A low ink reminder appears if you try to print when ink is low, and you can check your ink levels at any
time using a utility on your Windows computer.
1. To check your ink and maintenance box levels, access the Windows Desktop and double-click the
icon for your product in the right side of the Windows taskbar, or click the up arrow and double-
click .
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Related tasks
Refilling the Ink Tanks
Checking Ink and Maintenance Box Levels - Mac
You can check your ink levels using a utility on your Mac.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
2. Select EPSON Status Monitor.
You see a window like this:
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3. Refill any ink tank or replace the maintenance box as needed.
Note: To update or refresh the displayed ink levels, click Update.
Parent topic: Checking the Ink and Maintenance Box Levels
Related concepts
Maintenance Box Replacement
Related tasks
Refilling the Ink Tanks
Disabling Special Offers with Windows
You can disable special offers messages from Epson using a utility on your Windows computer.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click . Select Monitoring Preferences.
You see this window:
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2. To disable promotional offers, deselect the Display Epson Offers checkbox.
Parent topic: Checking the Ink and Maintenance Box Levels
Purchase Epson Ink and Maintenance Box
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or
epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find
the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not
designed for your printer.
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The included initial ink bottles must be used for printer setup and are not for resale. The printer ships
with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use and temperature.
Ink Bottle and Maintenance Box Part Numbers
Parent topic: Refilling Ink and Replacing the Maintenance Box
Ink Bottle and Maintenance Box Part Numbers
Use these part numbers when you order or purchase new ink bottles or a new maintenance box. Use the
ink by the date printed on the package.
Ink color Part number
Black 552020
Photo Black 552120
Cyan 552220
Magenta 552320
Yellow 552420
Gray 552520
Maintenance box part number: C9345
Parent topic: Purchase Epson Ink and Maintenance Box
Refilling the Ink Tanks
Make sure you have a new ink bottle handy and have read the ink safety precautions before you begin.
You can continue to use the product even if one or more ink tanks are not filled all the way. However, for
the most accurate ink level monitoring, fill all the ink tanks up to the upper line.
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling
the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it
estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may
generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below
the lower line. Continued use of the product when the ink level is below the lower line on the tank could
damage the product.
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Caution: If ink spills, wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on
your clothes or belongings, it may not come off.
1. Turn on your product.
2. Lift up the scanner unit until it locks into place.
3. Open the ink tank cover, then open the cap for the ink tank you are going to fill.
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4. Hold the ink bottle upright and slowly turn the bottle cap to remove it.
Caution: Do not shake or squeeze the ink bottle. Do not touch the top of the bottle after its cap is
removed.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes,
flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical
advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink.
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5. Insert the ink bottle into the filling port and wait for the ink to fill the tank. Do not squeeze the bottle.
Ink flows into the tank and stops automatically when the ink is filled to the upper line.
Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not
force the bottles into position; they are keyed for each color.
Note: If ink does not flow from the bottle, lift and reinsert the bottle.
6. When the ink tank is full, remove the ink bottle and securely close it with the cap.
Note: If any ink remains in the bottle, store the bottle upright for later use.
7. Close the ink tank cap.
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8. Repeat the previous steps as necessary for each ink tank you need to refill.
9. Close the ink tank cover.
10. Lower the scanner unit.
11. Select Maintenance > Fill Ink and follow the on-screen instructions to reset the ink levels.
Note: Make sure you reset the ink levels for all inks you refilled; otherwise, you may get an error
message or the ink levels won't change on the LCD screen.
Parent topic: Refilling Ink and Replacing the Maintenance Box
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Related concepts
Purchase Epson Ink and Maintenance Box
Related tasks
Checking the Ink Levels on Your Product
Maintenance Box Replacement
The maintenance box stores surplus ink that gets collected during printing or print head cleaning. When
you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance
box.
Note: When the maintenance box is full, you cannot print or clean the print head until it is replaced.
However, you can perform operations that do not require ink, such as scanning.
Note the following precautions when replacing the maintenance box:
• Do not remove the maintenance box or its cover except when replacing the maintenance box;
otherwise, ink may leak.
• Do not touch the green chip on the side of the maintenance box.
• Do not tilt the maintenance box after removing it or ink may leak.
• Do not touch the openings in the maintenance box or you may get ink on you.
• Do not drop the maintenance box or subject it to strong shocks.
• If you cannot replace the cover, the maintenance box may not be installed correctly. Remove and
reinstall the maintenance box.
• Do not store the maintenance box in high or freezing temperatures.
• Do not replace the maintenance box during printing; otherwise, ink may leak.
Caution: Do not reuse a maintenance box that has been removed and left uninstalled for a long period.
Keep the maintenance box away from direct sunlight.
Note: The maintenance box is a user-replaceable part and is not covered by the product warranty.
Parent topic: Refilling Ink and Replacing the Maintenance Box
Related concepts
Purchase Epson Ink and Maintenance Box
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Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the
paper path.
Print Head Maintenance
Print Quality Adjustment
Power Cleaning
Cleaning the Paper Guide
Cleaning the Paper Path
Cleaning the Translucent Film
Cleaning the Paper Rollers
Checking the Number of Sheets Fed
Print Head Maintenance
If your printouts become too light, or you see dark or light bands across them, you may need to clean the
print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.
Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may
have to refill the ink tank first.
If you still see white or dark lines or gaps in your printouts, even after cleaning the print head several
times, you can run a Power Cleaning.
Print Head Nozzle Check
Print Head Cleaning
Parent topic: Adjusting Print Quality
Print Head Nozzle Check
You can print a nozzle check pattern to check for clogged nozzles.
Checking the Nozzles Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
Parent topic: Print Head Maintenance
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Checking the Nozzles Using the Product Control Panel
You can check the print head nozzles using the control panel on your product.
1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing.
2. Load a few sheets of plain paper in Cassette 2 (lower).
3. Select the home icon, if necessary.
4. Select Maintenance > Print Head Nozzle Check.
You see a screen like this:
5. Select Print.
The nozzle pattern prints.
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6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
7. Do one of the following:
• If there are no gaps, select O.
• If there are gaps or the pattern is faint, select X and continue with the next step.
8. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process if necessary.
Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not
be able to print.
If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours
without printing or longer if printing. Then try cleaning the print head again. If quality does not improve,
run a Power Cleaning. If quality still does not improve, contact Epson.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning
Related tasks
Loading Paper in Cassette 2 (Lower Cassette)
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Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing.
2. Load a few sheets of plain paper in Cassette 2 (lower).
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Print Head Nozzle Check.
You see a window like this:
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5. Click Print.
6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
7. Do one of the following:
• If there are no gaps, click Finish.
• If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning
Related tasks
Loading Paper in Cassette 2 (Lower Cassette)
Print Head Cleaning
If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the
print head.
Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may
have to refill the ink tank first.
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Cleaning the Print Head Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Parent topic: Print Head Maintenance
Related tasks
Refilling the Ink Tanks
Cleaning the Print Head Using the Product Control Panel
You can clean the print head using the control panel on your product.
1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing.
2. Load a few sheets of plain paper in Cassette 2 (lower).
3. Select the home icon, if necessary.
4. Select Maintenance > Print Head Cleaning.
You see a screen like this:
5. Select Start to clean the print head.
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished. When the cleaning cycle is finished, you see a message on the screen and a nozzle pattern
prints.
Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not
be able to print.
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6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
7. Do one of the following:
• If there are no gaps, select O.
• If there are gaps or the pattern is faint, select X and continue with the next step.
8. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process if necessary.
If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours
without printing or longer if printing. Then try cleaning the print head again. If quality does not improve,
run a Power Cleaning. If quality still does not improve, contact Epson.
Parent topic: Print Head Cleaning
Related concepts
Print Head Nozzle Check
Related tasks
Loading Paper in Cassette 2 (Lower Cassette)
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing.
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2. Load a few sheets of plain paper in Cassette 2 (lower).
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Print Head Cleaning.
You see a window like this:
5. Click Start to begin the cleaning cycle.
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished.
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Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not
be able to print.
6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle
Check Pattern and click Print.
7. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
• If there are no gaps, click Finish.
• If there are gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait
at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power
Cleaning. If there is still no improvement, contact Epson support.
Parent topic: Print Head Cleaning
Related concepts
Print Head Nozzle Check
Related tasks
Loading Paper in Cassette 2 (Lower Cassette)
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Print Quality Adjustment
If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or
light horizontal bands, you may need to adjust the print quality.
Note: Banding may also occur if your print head nozzles need cleaning.
Aligning the Print Head Using the Product Control Panel
Parent topic: Adjusting Print Quality
Aligning the Print Head Using the Product Control Panel
If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or
light horizontal bands, you may need to align the print head.
Note: Banding may also occur if your print head nozzles need cleaning.
1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing.
2. Load a few sheets of plain paper in Cassette 2 (lower).
3. Select the home icon, if necessary.
4. Select Maintenance > Print Head Alignment.
You see a screen like this:
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5. Select one of the following options:
• Vertical Alignment if your printout is blurry or contains vertical ruled lines that are misaligned.
• Horizontal Alignment if your printout contains horizontal banding.
6. Follow the on-screen instructions to print an alignment sheet.
Note: Do not cancel printing while you are printing head alignment patterns.
7. Check the printed patterns on the alignment sheet and select the following on the LCD screen,
depending on the alignment pattern you printed:
• Vertical Alignment: For each set of patterns, select the number representing the pattern with the
least amount of separation or overlap.
• Horizontal Alignment: Select the number representing the pattern with the least amount of
separation or overlap.
8. Continue following the rest of the on-screen instructions to finish the alignment.
Parent topic: Print Quality Adjustment
Related concepts
Print Head Nozzle Check
Print Head Cleaning
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Related tasks
Loading Paper in Cassette 2 (Lower Cassette)
Cleaning the Paper Path
Power Cleaning
If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head
several times, you can run a Power Cleaning.
If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12
hours before running another Power Cleaning.
Caution: Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make
sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the
product.
Caution: Power Cleaning may cause the maintenance box to reach its capacity sooner. When the
maintenance box is full, you need to replace it to continue printing.
Power Cleaning Using the Product Control Panel
Parent topic: Adjusting Print Quality
Related concepts
Maintenance Box Replacement
Related tasks
Refilling the Ink Tanks
Power Cleaning Using the Product Control Panel
You can run a Power Cleaning using the control panel on your product.
Note: After a Power Cleaning, you must turn off the product and wait at least 12 hours before printing a
nozzle check pattern and running another Power Cleaning or Print Head Cleaning.
1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing.
2. Load a few sheets of plain paper in Cassette 2 (lower).
3. Select the home icon, if necessary.
4. Select Maintenance > Power Cleaning.
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5. Follow the on-screen instructions to proceed.
The power light flashes throughout the cleaning cycle and stays on until the nozzle check pattern
is printed. After the nozzle check pattern is printed, you see a message on the screen.
Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not
be able to print.
If the print quality did not improve, turn off the product and wait at least 12 hours before printing another
nozzle check pattern and running another Power Cleaning or Print Head Cleaning.
If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson
for support.
Parent topic: Power Cleaning
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related references
Where to Get Help
Related tasks
Loading Paper in Cassette 2 (Lower Cassette)
Cleaning the Paper Guide
If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.
1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing.
2. Load plain paper in one of these sizes in the rear paper feeder: Letter (8.5 × 11 inches
[216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
3. Select the home icon, if necessary.
4. Select Maintenance > Paper Guide Cleaning.
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You see a screen like this:
5. Follow the on-screen instructions to clean the paper guide.
6. Repeat these steps as necessary until the paper comes out clean.
If the paper is still smeared with ink, follow the next steps.
7. Turn off the product.
8. Unplug the power cord, and then disconnect it from the product.
9. Disconnect any connected cables.
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10. Gently pull out the output tray.
11. Moisten a cotton swab with a little water.
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12. Use the cotton swab to wipe the two white rollers. Gently rotate the rollers to clean them completely.
Caution: Do not use tissue paper to clean the rollers. The print head nozzles may be clogged with
lint.
13. Connect the power cord and any interface cables.
Parent topic: Adjusting Print Quality
Related tasks
Loading Paper in the Rear of Your Product
Cleaning the Paper Path
If the print quality has not improved after aligning the print head and cleaning the paper path, the paper
path inside the product may be smeared with ink.
1. Turn off the product.
2. Unplug the power cable.
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3. Disconnect any connected cables.
4. Open the scanner unit.
Caution: Do not touch the areas shown below. Doing so may cause a malfunction.
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5. Use a cotton swab to wipe off ink from the parts inside the product as shown.
Caution: Do not use tissue to clean the inside of the product; the print head nozzles may become
clogged with lint.
6. Close the scanner unit.
7. Reconnect any disconnected cables, plug in the power cord, and turn on the product.
Parent topic: Adjusting Print Quality
Related tasks
Aligning the Print Head Using the Product Control Panel
Cleaning the Translucent Film
If the print quality has not improved after aligning the print head and cleaning the paper path, the
translucent film inside the product may be smeared with ink.
To clean the printer head path, use the following:
• Several cotton swabs
• ¼ cup (59 ml) water containing 2 to 3 drops of mild dish detergent
• A small flashlight
Caution: Do not use any other liquid to clean the printer head path or you may damage your product.
1. Turn off the product.
2. Unplug the power cable.
3. Disconnect any connected cables.
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4. Open the scanner unit.
5. Using the flashlight, check the translucent film shown here for ink smears.
1 Translucent film
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2 Print head rail
Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease
on the rail.
6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture,
then lightly wipe the ink off the translucent film.
Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage
your product.
7. Use a new, dry cotton swab to dry the translucent film.
8. Repeat steps 6 and 7 as necessary to clean all ink smears.
9. When the translucent film is dry and free of any fibers, close the scanner unit.
10. Reconnect any disconnected cables, plug in the power cord, and turn on the product.
Parent topic: Adjusting Print Quality
Related tasks
Aligning the Print Head Using the Product Control Panel
Cleaning the Paper Rollers
If you encounter repeated paper feed issues from the cassette, clean the paper rollers inside the
product.
1. Turn off the product.
2. Unplug the power cable.
3. Disconnect any connected cables.
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4. Open the scanner unit.
5. Make sure the ink tank caps are securely closed.
6. Close the ink tank cover and the scanner unit.
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7. Remove the paper cassettes.
8. Place the product on its side with the ink tank on the bottom.
Warning: Be careful not to trap your fingers under the product.
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9. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them
thoroughly.
10. Return the product to its normal position.
Caution: Do not leave the product on its side for an extended period of time.
11. Slide in the paper cassettes, and connect the power cord and any interface cables.
Parent topic: Adjusting Print Quality
Checking the Number of Sheets Fed
You can view an option that displays the number of sheets of paper that have fed through the product.
Note: You can also view the number of sheets of paper fed through the product by printing a nozzle
check.
Checking the Number of Sheets on the LCD Screen
Checking the Sheet Counter - Windows
Checking the Sheet Counter - Mac
Parent topic: Adjusting Print Quality
Related concepts
Print Head Nozzle Check
254
Checking the Number of Sheets on the LCD Screen
You can view the total number of prints, black-and-white prints, and color prints that have been printed.
1. Select the home icon, if necessary.
2. Select Settings > Print Counter to view the number of prints.
Parent topic: Checking the Number of Sheets Fed
Checking the Sheet Counter - Windows
You can check the number of sheets of paper that have fed through the product by checking the sheet
counter.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
3. Click the Maintenance tab.
4. Select Printer and Option Information.
You see this window:
5. After checking the number of sheets fed into the printer, click OK to close the window.
Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled.
Parent topic: Checking the Number of Sheets Fed
255
Checking the Sheet Counter - Mac
You can check the number of sheets of paper that have fed through the product by checking the sheet
counter.
1. Select Printer and Option Information.
You see this window:
2. After checking the number of sheets fed into the printer, click OK to close the window.
Parent topic: Checking the Number of Sheets Fed
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Cleaning and Transporting Your Product
See these sections if you need to clean or transport your product.
Cleaning Your Product
Transporting Your Product
Cleaning Your Product
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use alcohol or paint thinner to clean the product or you may damage it. Do not use oil,
chemical cleaners, or other lubricants inside the product or let water get inside it. Close the rear paper
feed slot when you are not using it, to keep out dust.
1. Turn off the product.
2. Clean the outer case and control panel with a soft, clean cloth moistened with a little water.
3. Open the document cover.
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4. Clean the scanner glass and the document cover with a soft, dry, clean cloth. If necessary, use a
small amount of glass cleaner on the cloth.
Caution: Do not spray glass cleaner directly on the glass and wipe off all remaining liquid. Do not
press the glass surface with any force.
Parent topic: Cleaning and Transporting Your Product
Transporting Your Product
If you need to store your product or transport it a long distance, prepare it for transportation as described
here.
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Caution: During transportation and storage, follow these guidelines:
• When lifting the printer, place your hands in the positions shown below. Do not hold printer at the front
and back. When carrying the printer, hold it steadily to prevent injury.
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• Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. When
storing or transporting the printer, place it in a plastic bag and fold it closed.
• When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not
subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle
is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take
measures to prevent ink from leaking when transporting the ink bottles.
• Do not put opened ink bottles in the box with the product.
1. If the output tray is opened, select Output Tray on the Home screen to close it.
2. Remove all the paper from the product and make sure there are no originals on the scanner glass.
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3. Close the rear paper feeder and the front cover as shown below.
ET-8500:
ET-8550:
4. Turn off the product.
5. Wait for the power light to turn off, then unplug the power cable.
Caution: Do not unplug the power cable before the power light is off. Otherwise, the print head does
not return to the home position and the ink can dry out, making printing impossible.
6. Disconnect any connected cables.
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7. Lift up the scanner unit.
8. Make sure the print head is in the home position on the right and move the transportation lock to the
transport position.
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Caution: Do not touch the translucent film inside the product; otherwise, you may damage your
product.
9. Open the ink tank cover.
10. Make sure the ink tank caps are securely closed.
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11. Close the ink tank cover.
12. Secure the print head to the case with tape as shown.
264
13. Lower the scanner unit.
Caution: Be careful not to trap your hand or fingers when closing the scanner unit. Otherwise, you
may be injured.
14. Place the printer in the plastic bag supplied with your product and fold it closed.
15. Place the product in its original packing materials, if possible, or use equivalent materials with
cushioning around the product.
Keep the product level during transportation. If print quality has declined when you print again, clean and
align the print head. Make sure you remove the tape securing the print head before using the printer.
Parent topic: Cleaning and Transporting Your Product
Related concepts
Print Head Cleaning
Print Quality Adjustment
265
Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Viewing the Help Screen
Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Solving Memory Card Problems
Solving USB Device Problems
Solving CD/DVD Problems
Uninstall Your Product Software
Where to Get Help
Checking for Software Updates
It's a good idea to check Epson's support website occasionally for free updates to your product software.
Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
• Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
• Accessing the Windows Desktop and right-clicking the icon for your product in the right side of
the Windows taskbar, or clicking the up arrow and right-clicking .
• On the Maintenance tab in the printer settings window
266
You can also update the software by selecting EPSON Software Updater in the EPSON or Epson
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, or 11.x: You can manually update the software by opening
the App Store, selecting Updates, searching for a software update option for Epson Software, and
selecting Update.
Parent topic: Solving Problems
Viewing the Help Screen
You can view troubleshooting or how-to topics on the LCD screen at any time.
1. Select the help icon.
You see this screen:
2. Select an option to view instructional images or animations.
Parent topic: Solving Problems
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also select the help icon to see help information and how-to instructions on the screen.
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LCD screen message Condition/solution
Printer error. Turn the
power off and on again.
If the problem persists,
press "Proceed."
Turn the product off and then back on again. If the error continues, check for
a paper jam or any protective material inside the product. If there is no paper
jam or protective material, contact Epson for support.
An error occurred while
saving. Check and if
necessary, change the
memory device.
The external storage device, such as a memory card, may be damaged.
Check the device.
Have you loaded the
following paper in the
XX?
Load the size and type of paper in the indicated paper source. Change the
paper or print settings as necessary.
The printer's borderless
printing ink pad is
nearing the end of its
service life. It is not a
user-replaceable part.
Please contact Epson
support.
The ink pads are near the end of their service life and the message will be
displayed until the ink pad is replaced. Contact Epson for support. (To
resume printing, select OK.)
The printer's borderless
printing ink pad has
reached the end of its
service life. It is not a
user-replaceable part.
Please contact Epson
support.
The ink pad is at the end of its service life. Borderless printing is not
available, but printing with a border is available. Turn off the product and
contact Epson for support.
Paper Configuration is
set to Off. Some
features may not be
available. For details,
see your documentation.
The Paper Configuration setting must be enabled to use AirPrint. Select
Settings > Printer Settings > Paper Source Setting > Paper
Configuration.
Communication error.
Check if the computer is
connected.
Make sure the computer and product are connected. For scanning, make
sure that Epson Scan 2, Epson ScanSmart, and Event Manager are installed
on the computer.
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LCD screen message Condition/solution
The combination of the
IP address and subnet
mask is invalid. See
your documentation for
more details.
There is a problem with the network connection to your product. Check the
solutions in the links at the end of this topic.
To use cloud services,
update the root
certificate from the
Epson Web Config
utility.
Access your product's built-in Web Config utility and update the root
certificate for your product.
Cannot recognize the
media. See your
documentation for more
details about the media.
Make sure the external storage device meets the specifications.
Cannot use the inserted
Memory Device. See
your documentation for
details.
Print Head Adjustment
Canceled. There is a
problem with the print
head. Contact Epson
Support.
If print quality has not improved after running a nozzle check and cleaning
the print head three times, turn off the product and wait at least 12 hours.
Then run a nozzle check and try cleaning the print head again. If print quality
has still not improved, run a Power Cleaning. If it still has not improved after
that, contact Epson for support.
Install the Epson Event
Manager software on
the computer to use this
feature. See your
documentation for more
details.
Make sure Epson Event Manager and Epson ScanSmart are installed on
your computer.
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LCD screen message Condition/solution
Check the following if a
computer is not found.
- Connection between
the printer and the
computer (USB or
network)
- Installation of the
necessary software
- Power supply to the
computer
- Firewall and security
software settings
- Search again
See your documentation
for more details.
Make sure your product and computer are properly connected and all
necessary software is installed. Make sure the computer is turned on. You
may need to adjust the settings in your firewall or security software.
Printing canceled
because the long paper
might eject halfway
through printing. Set the
paper length shorter
than 1300 mm. See your
documentation for
details.
Make sure you are printing in an environment that is lower than 90°F (32°C).
Make sure the paper length is shorter than 51 inches (1.3 m).
Printing canceled
because the long paper
might eject halfway
through printing. Set the
Quality to Standard. See
your documentation for
details.
The print data size is too large. Set the print quality setting in the printer
driver to Standard.
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LCD screen message Condition/solution
Check that the printer
driver is installed on the
computer and that the
port settings for the
printer are correct.
Make sure the printer port is selected correctly on the Port tab of the Printer
Properties screen (Windows) or the System Properties > USB list (Mac).
Select USBXXX for a USB connection or EpsonNet Print Port for a network
connection.
Check that the printer
driver is installed on the
computer and that the
USB port settings for the
printer are correct.
Access the following or
see documentation for
details. Select [Dismiss]
after confirming it.
Make sure your smartphone is connected for wireless printing.
Recovery mode
Firmware Update
An error has occurred during firmware updating. Connect your product using
a USB cable and try updating the firmware again. If you still receive this error
message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD screen, or lights on the control panel will advise you when these parts need replacing. If this
happens during the standard warranty of the product, the exchange of the product or replacement of the
pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced
by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Parent topic: Solving Problems
Related concepts
Uninstall Your Product Software
Maintenance Box Replacement
Related references
Where to Get Help
Memory Card Specifications
External Device Specifications
271
Related tasks
Refilling the Ink Tanks
Using AirPrint
Checking for Software Updates
Related topics
Wi-Fi or Wired Networking
Solving Paper Problems
Solving Network Problems
Solving Problems Printing from a Computer
Running a Product Check
Running a product check helps you determine if your product is operating properly.
1. Disconnect any interface cables connected to your product.
2. Make sure there are no errors on the LCD screen and the CD/DVD tray is not loaded.
3. Load plain paper in Cassette 2 (lower).
4. Select the home icon, if necessary.
5. Select Maintenance > Print Head Nozzle Check.
You see a screen like this:
6. Select Print.
The nozzle pattern prints.
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7. Do one of the following, depending on the results of the product check:
• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any
operation problem you may have could be caused by your computer, cable, software, or selected
settings. Check the other solutions in this manual or try uninstalling and reinstalling your printer
software.
• If the page prints but the nozzle check pattern has gaps, clean the print head.
• If the page does not print, the product may have a problem. Check the other solutions in this
manual. If they do not work, contact Epson.
Parent topic: Solving Problems
Related concepts
Uninstall Your Product Software
Print Head Cleaning
Power Cleaning
Related tasks
Loading Paper in Cassette 2 (Lower Cassette)
Aligning the Print Head Using the Product Control Panel
Resetting Control Panel Defaults
If you have a problem with settings on the product control panel, you can reset them to their factory
defaults. You can choose which settings to reset or reset them all.
1. Select the home icon, if necessary.
2. Select Settings > Restore Default Settings.
273
You see a screen like this:
3. Select one of these options:
• Network Settings: Resets all network settings
• All Except Network Settings: Resets all settings except for network settings
• All Settings: Resets all control panel settings
You see a confirmation screen.
4. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)
Parent topic: Solving Problems
Solving Setup Problems
Check these sections if you have problems while setting up your product.
Product Does Not Turn On or Off
Noise After Filling the Ink
Message Appears Prompting You to Reset Ink Levels
Software Installation Problems
Parent topic: Solving Problems
274
Product Does Not Turn On or Off
If you cannot turn the product on or off, try these solutions:
• If you cannot turn on your product, make sure the power cord is securely connected and hold down
the power button a little longer.
• If you cannot turn off your product, hold down the power button a little longer. If you still cannot turn off
your product, unplug the power cord, plug the power cord back in, then turn your product on and off
again using the power button.
Parent topic: Solving Setup Problems
Noise After Filling the Ink
If you hear noises from your product after filling the ink tanks with ink, check these explanations:
• The first time you fill the tanks with ink, the product must charge its print head. Wait until charging
finishes before you turn off the product, or it may charge improperly and use excess ink the next time
you turn it on. Your product is finished charging the print head when the power light stops flashing.
• If the product's print head stops moving or making noise, and the charging process has not finished
after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is
still in progress. If it is still in progress, contact Epson for help.
Parent topic: Solving Setup Problems
Related references
Where to Get Help
Message Appears Prompting You to Reset Ink Levels
If you see a message on the LCD screen prompting you to reset the ink levels, do the following:
1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top.
Note: Depending on the operating conditions, you may see the ink reset message even when there is
still ink in the tanks.
2. Select the colors that you refilled on the LCD screen.
3. Follow the instructions on the LCD screen to reset the ink levels.
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling
the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it
275
estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may
generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below
the lower line. Continued use of the product when the ink level is below the lower line on the tank could
damage the product.
Parent topic: Solving Setup Problems
Software Installation Problems
If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and any necessary cables are securely connected at both ends. If
you still have problems installing software, disconnect the cable and carefully follow the instructions on
the Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your
product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your system administrator.
• If you are printing over a network, make sure your product is set up properly on the network.
Parent topic: Solving Setup Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not
responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your network data and settings.
276
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac Printer Window
Wireless Network Connection is Unstable on a Mac
Wired Network Connection Becomes Unstable
Cannot Print Over a Network
Cannot Scan Over a Network
Parent topic: Solving Problems
Product Cannot Connect to a Wireless Router or Access Point
If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from
the product control panel within 2 minutes of pressing the WPS button on your router.
• Make sure to place your product within contact range of your router or access point. Avoid placing
your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet.
• Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• Try restarting your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access
point. If access restrictions are set, add your product's MAC address to your router's address list. To
obtain your product's MAC address, print a network status sheet. Then follow the instructions in your
router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that
came with your product to enter your wireless network name manually.
277
• If your router or access point has security enabled, determine the kind of security it is using and any
required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
• If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the
maximum number of devices connected to your product (8). Print a network status sheet or access
Web Config on the browser for your device and check the number of connected devices. If 8 devices
are already connected, disconnect a device by deleting the product's SSID from the Wi-Fi screen of
that device. If fewer than 8 devices are connected, check the accuracy of your other network settings,
move your device closer to your product, and try connecting again.
• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on
your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection
settings from your device and enter a new password. See your device documentation for instructions.
Parent topic: Solving Network Problems
Related tasks
Enabling Wi-Fi Direct Mode (Simple AP)
Selecting Wireless Network Settings from the Control Panel
Printing a Network Status Sheet
Printing a Network Connection Report
Related topics
Wi-Fi or Wired Networking
Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify the connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• Make sure your product is not connected to a guest network.
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• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: Uninstall your product software.
3. Restart your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router, so note the next step before restarting it.
4. Download your product software from the Epson website using the instructions on the Start Here
sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
Parent topic: Solving Network Problems
Related concepts
Uninstall Your Product Software
Related tasks
Printing a Network Connection Report
Related topics
Wi-Fi or Wired Networking
Product Does Not Appear in Mac Printer Window
If your product does not appear in the Mac printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit, make sure you select one of the WPS options from the product control
panel within 2 minutes of pressing the WPS button on your router.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear
on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall
your software.
Parent topic: Solving Network Problems
279
Related concepts
Uninstall Your Product Software
Wireless Network Connection is Unstable on a Mac
If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network
interference between your product and your Mac.
If you cannot connect to your product over the wireless network or the connection becomes unstable,
move the device connected to your Mac USB 3.0 port further away from your Mac.
Parent topic: Solving Network Problems
Wired Network Connection Becomes Unstable
When you connect the product to a wired network using a router or access point that supports IEEE
802.3az (Energy Efficient Ethernet), the connection may become unstable, you may be unable to
connect to the product, and the communication speed may become slow. If you experience any of these
issues, follow the steps below to disable IEEE 802.3az and then connect your product again.
1. Disconnect the Ethernet cables connected to the computer and your product.
2. Disable IEEE 802.3az for the computer's network adapter if it is enabled (check your operating
system's Ethernet connection settings).
3. Connect the computer and your product directly with an Ethernet cable.
4. Print a network connection report from your product.
5. On the computer, open a web browser and enter your product's IP address from the network
connection report.
6. Select Advanced Settings > Network Settings > Wired LAN.
7. Select OFF for IEEE 802.3az. and click Next.
8. Click OK and remove the Ethernet cable connecting the computer and your product.
9. If you disabled IEEE 802.3az for your computer's network adapter, enable it.
10. Reconnect the Ethernet cables from the router or access point to your computer and product.
If problems still occur, other devices on the network may be causing them.
Parent topic: Solving Network Problems
Related tasks
Printing a Network Connection Report
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Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Print a network status sheet and verify that the network settings are correct. If the network status is
Disconnected, check any cable connections and turn your product off and then on again.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually.
• Make sure your computer and product are both using the same wireless network.
• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place
your product closer to your router or access point. Avoid placing your product near a microwave oven,
cordless phone, or large metal object, such as a filing cabinet.
• Try restarting your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing printing from a device over the network. See your router or access point documentation for
instructions on disabling the Privacy Separator function.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not
lit or does not appear on the product's LCD screen, make sure your product software was installed
correctly. If necessary, reinstall your software.
Parent topic: Solving Network Problems
Related concepts
Uninstall Your Product Software
Related tasks
Printing a Network Status Sheet
Printing a Network Connection Report
Related topics
Wi-Fi or Wired Networking
281
Cannot Scan Over a Network
If you cannot scan over a network, try these solutions:
• Make sure the computer and product are connected to the same network (or network segment/VLAN).
• Move the product and computer or smart device closer to the router or access point.
• If you cannot scan from your product control panel, make sure you restarted your computer after
installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Check the scanning setting assigned in Epson Event Manager.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• Check the network connection setting in the Epson Scan 2 Utility.
• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is
selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make
sure your product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure your product is selected. If necessary, select the Other tab and click Reset.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
282
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the product and computer. Restart the product.
• If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open
the Epson Scan 2 Utility, enter the IP address for your product, and click Add.
• If the product and computer cannot communicate and are connected to the same network (or network
segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your
router documentation to disable the privacy separator.
Parent topic: Solving Network Problems
Related concepts
Scan Resolution Guidelines
Related tasks
Starting a Scan Using the Product Control Panel
Starting a Scan Using Epson ScanSmart
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Starting a Scan from a Smartphone or Tablet
Solving Copying Problems
Check these solutions if you have problems copying with your product.
Product Makes Noise, But Nothing Copies
Product Makes Noise When It Sits for a While
Parent topic: Solving Problems
Product Makes Noise, But Nothing Copies
If your product makes a noise, but nothing copies, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• If the nozzle check page does not print, but the product's power is on, make sure your product
software is installed correctly.
• Make sure your product is level (not tilted).
Parent topic: Solving Copying Problems
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Related concepts
Print Head Maintenance
Product Makes Noise When It Sits for a While
Your product is performing routine maintenance. This is normal.
Parent topic: Solving Copying Problems
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jam Problems in the Paper Cassettes
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Rear Paper Support Problems
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it from the rear paper feeder or cassette. Reload it, then
adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the
cassette. Make sure to load only one sheet at a time in the rear paper feed slot.
• Place the product on a flat surface and operate it in the recommended environmental conditions.
• Be sure to insert the paper cassette all the way into your product.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• If paper is ejected from the rear paper feed slot without being printed, first start your print job, then load
the sheet of paper.
• Make sure the paper size and paper type settings are correct for the paper source.
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• Run the paper guide cleaning utility to clean the paper path.
• Clean the roller inside the printer to remove any dust on the paper path.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Paper Cassettes
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Paper Loading Capacity
Paper Specifications
Related tasks
Cleaning the Paper Guide
Paper Jam Problems in the Paper Cassettes
If you see a message that paper has jammed in a paper cassette, follow the steps here or on the LCD
screen to clear the jam.
1. Cancel the print job, if necessary.
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2. Remove both paper cassettes.
3. Carefully remove any jammed paper.
4. Make sure the paper is loaded under the edge guides.
5. Keep the cassettes flat as you insert them.
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6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam
message, check the other paper jam solutions.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Related tasks
Cancelling Printing From the LCD Screen
Paper Jam Problems Inside the Product
If you see a message that paper has jammed inside the product, follow the steps here or on the LCD
screen to clear the jam.
1. Cancel the print job, if necessary.
2. Lift the scanner unit until it locks into place.
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3. Remove any jammed paper inside.
Caution: Do not touch the flat white cable, the translucent film, or the metal print head rail inside your
product.
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4. Close the scanner unit.
5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam
message, check the other paper jam solutions.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Paper Cassettes
Paper Jam Problems in the Rear Cover
Paper Specifications
Paper Feeding Problems
Paper Ejection Problems
Related tasks
Cancelling Printing From the LCD Screen
Related topics
Loading Paper
Paper Jam Problems in the Rear Cover
If you see a message that paper has jammed in the rear cover, follow the steps here or on the LCD
screen to clear the jam.
1. Cancel the print job, if necessary.
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2. Extend the rear paper support and tilt it back.
3. Press the buttons to release the rear cover and remove it from your product.
290
4. Carefully remove any jammed paper from inside the product.
5. Remove any jammed paper from the rear cover.
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Caution: Do not touch the parts shown below; otherwise, they may be damaged.
6. Reinsert the rear cover into your product.
7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam
message, check the other paper jam solutions.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Paper Cassettes
Paper Jam Problems Inside the Product
Related tasks
Cancelling Printing From the LCD Screen
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Rear Paper Support Problems
If the rear paper support for the rear paper feeder comes off, you can reinsert it as shown.
Parent topic: Solving Paper Problems
Paper Ejection Problems
If you have problems with paper ejecting properly, try these solutions:
• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.
Select the correct paper size when you reprint.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select
the correct paper type setting when you reprint.
Parent topic: Solving Paper Problems
Related references
Paper Specifications
Paper or Media Type Settings - Printing Software
Paper or Media Type Settings - Control Panel
Related tasks
Cancelling Printing From the LCD Screen
Related topics
Loading Paper
Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
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Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Printing is Slow
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on and connected to your computer.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Make sure the printer status is not offline or pending.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. Print the image at a lower
resolution or if necessary, increase your system's memory.
• In Windows, make sure your product is selected as the default printer and the printer port setting
matches the printer connection port.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• On a Mac, make sure the printer is added to the printer list and the printer is not paused.
• Make sure your product is selected as the printer in your printing program.
Parent topic: Solving Problems Printing from a Computer
Related references
Product Status Messages
Related tasks
Running a Product Check
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Product Icon Does Not Appear in Windows Taskbar
If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does
not work, try this solution:
1. Do one of the following:
• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your
product name and select Manage > Printing preferences.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name, select Printing Preferences, and select
your product name again if necessary.
• Windows 7: Click and select Devices and Printers. Right-click your product name, select
Printing Preferences, and select your product name again if necessary.
• Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound.
Right-click your product name, select Printing Preferences, and select your product name again if
necessary.
2. Click the Maintenance tab.
3. Click the Extended Settings button.
4. Select Enable EPSON Status Monitor 3 and click OK.
5. Click the Monitoring Preferences button.
6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
7. Click OK to close the open program windows.
Parent topic: Solving Problems Printing from a Computer
Printing is Slow
If printing becomes slow, try these solutions:
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
• If you are using Windows 7, close the Devices and Printers window before you print.
• On a Mac, make sure you download and install the Epson printer driver.
• Make sure Quiet Mode is turned off.
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• Clear space on your hard drive or run a defragmentation utility to free up existing space.
• Close any programs you are not using when you print.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If printing becomes slower after printing continuously for a long time, the product may have
automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Let the product rest with the power on for 30 minutes, then try printing again.
• If you are printing over a wireless network, factors such as interference, network traffic, or weak signal
strength may affect your printing speed.
• If you are printing photos on plain paper, print speed may be reduced to maintain image quality.
For the fastest printing, select the following settings in your product software:
• Make sure the paper type setting matches the type of paper you loaded.
• Turn on any high speed settings in your product software.
• Select a lower print quality setting.
• Make sure the ink drying time has not been increased for double-sided printing.
• Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress,
and select the following settings:
• Always Spool RAW Datatype
• Page Rendering Mode
• Print as Bitmap
• Windows: Select Printing preferences, click the More Options tab, and make sure the
Bidirectional printing setting is enabled.
• Mac: Select System Preferences, select Printers & Scanners, and select your product. Select
Options & Supplies, select Options (or Driver), and enable the Bidirectional printing setting.
• Enable the bidirectional setting on the product control panel.
If printing is still slow and you are using Windows 7 or Windows Vista, try the following:
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders:
ProgramData > EPSON > PRINTER.
Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and
search options. In the window that appears, click the View tab, select Show hidden files, folders,
and drives in the Advanced settings list, and click OK.
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2. Right-click the EPAUDF01.AUD file and select Delete.
3. Restart your computer and try printing again.
Parent topic: Solving Problems Printing from a Computer
Related references
Paper or Media Type Settings - Printing Software
Windows System Requirements
Mac System Requirements
Related tasks
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac
Solving Page Layout and Content Problems
Check these sections if you have problems with the layout or content of your printed pages.
Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
Inverted Image
Too Many Copies Print
Blank Pages Print
Incorrect Margins on Printout
Border Appears on Borderless Prints
Incorrect Characters Print
Incorrect Image Size or Position
Slanted Printout
Parent topic: Solving Problems
Inverted Image
If your printed image is inverted unexpectedly, try these solutions:
• Turn off any mirror or inversion settings in your printing application.
297
• Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer
software. (This option has different names, depending on your operating system version.)
Note: Leave these options turned on when you print on Epson Iron-on Cool Peel Transfer paper, if
available for your product.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac
Too Many Copies Print
Make sure that the Copies setting in your printing program or printer software is not set for multiple
copies.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Blank Pages Print
If blank pages print unexpectedly, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip
Blank Page setting in your printer software, if available.
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if
necessary.
• Make sure your product is selected as the printer in your printing program.
• You may need to refill the ink. Visually check the ink levels.
Parent topic: Solving Page Layout and Content Problems
Related concepts
Print Head Maintenance
298
Related tasks
Checking the Ink Levels on Your Product
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Extended Settings - Windows
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Windows
Printing Your Document or Photo - Mac
Incorrect Margins on Printout
If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the product.
• When placing originals on the scanner glass, align the corner of the original with the corner indicated
by the arrow. If the edges of the copy are cropped, move the original slightly away from the corner.
• Clean the scanner glass and the document cover. If there is dust or stains on the glass, the copy area
may extend to include the dust or stains.
• Load paper in the correct direction and slide the edge guides against the edges of the paper.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Related topics
Loading Paper
Placing Originals on the Product
Border Appears on Borderless Prints
If you see a border on borderless prints, try these solutions:
• Make sure you are printing on a compatible borderless paper type and size.
299
Note: For custom paper sizes, make sure you select a supported borderless page width.
• Windows: Make sure you selected the Borderless setting in your printer software.
• Mac: Make sure you selected the Borderless checkbox or a paper size with a Borderless option in
your printer software.
• Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless
prints.
• Make sure the image size and the paper size are set correctly; if the image is small, the enlargement
may not be enough to cover the paper.
Parent topic: Solving Page Layout and Content Problems
Related references
Borderless Paper Type Compatibility
Related tasks
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Selecting Print Layout Options - Mac
Selecting Printing Preferences - Mac
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If your computer entered sleep mode the last time you printed, the next print job after your computer
exits sleep mode may contain garbled characters. Print your document again.
Parent topic: Solving Page Layout and Content Problems
300
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer
software.
• Make sure you selected the correct paper size on the control panel.
• Make sure your paper is positioned correctly for feeding into the printer.
• Slide the edge guides against the edges of the paper.
• Clean the scanner glass and document cover.
• If the edges of a copy are cropped, slightly move the original away from the edges of the scanner
glass.
• Make sure you selected the correct margins for your paper size in your printing program.
• If the image is slightly enlarged and cropped during borderless printing, change the Expansion
setting.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Cleaning Your Product
Related topics
Placing Originals on the Product
Loading Paper
Slanted Printout
If your printouts are slanted, try these solutions:
• Make sure the paper is loaded in the correct direction.
• Make sure your paper meets the specifications for your product.
• Do not load more than the recommended number of sheets.
• Slide the edge guides against the edges of the paper.
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• Make sure the paper type setting matches the type of paper you loaded.
• Select a higher print quality setting in your printer software.
• Turn off any high speed settings in your product software.
• Align the print head.
• Make sure the product is not printing while tilted or at an angle.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Aligning the Print Head Using the Product Control Panel
Related topics
Loading Paper
Solving Print Quality Problems
Check these sections if your printouts have problems with print quality, but your image looks fine on your
computer screen.
Note: When printing using AirPrint, the available print settings are different from those covered in this
manual. See the Apple website for details.
White or Dark Lines in Printout
Blurry or Smeared Printout
Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors
Parent topic: Solving Problems
White or Dark Lines in Printout
If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Make sure the paper type setting matches the type of paper you loaded.
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• Make sure you loaded the printable side of the paper correctly for your product.
• Turn off any high speed settings in your product software.
• Align the print head.
• Adjust the print quality in the product software.
• If you continue to see horizontal or vertical bands or streaks in your printouts after cleaning and
aligning the print head, you can finely tune the horizontal or vertical alignment in the Maintenance
menu.
• You may need to refill the ink. Visually check the ink levels.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality
by cleaning the print head.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Maintenance
Power Cleaning
Related references
Paper or Media Type Settings - Printing Software
Paper or Media Type Settings - Control Panel
Related tasks
Checking the Ink Levels on Your Product
Aligning the Print Head Using the Product Control Panel
Selecting Additional Layout and Print Options - Windows
Selecting Printing Preferences - Mac
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Refilling the Ink Tanks
Related topics
Loading Paper
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Blurry or Smeared Printout
If your printouts are blurry or smeared, try these solutions:
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Slide the edge guides to the edges of the paper.
• Use a support sheet with special paper, or load special paper one sheet at a time.
• Place a piece of black paper on the back of the original and copy it again.
• Make sure your paper meets the specifications for your product.
• Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
• Make sure the paper type setting in your product software matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• If you are printing on thick paper or envelopes, turn on the Thick Paper setting from the control panel
or select Thick Paper and Envelopes in the Extended Settings of the printer software. (Turning this
setting on will decrease print speed.) You can also try selecting Short Grain Paper from the control
panel.
• If you are printing on thick paper or envelopes, make sure you select the appropriate settings.
• When manually printing 2-sided, make sure the ink is completely dry before loading the paper.
• Remove each sheet from the output tray as it is printed.
• Avoid handling printouts on glossy paper right after printing to allow the ink to set.
• Dry printouts completely before filing or displaying them. When drying printouts, avoid direct sunlight,
do not use a dryer, and do not touch the printed side of the paper.
• Turn off any high speed settings in your product software.
• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily
saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.
Make sure the ink has dried before reloading the paper to print on the other side. Adjust the density
and/or ink drying time settings.
• Lower the copy density setting on the product control panel.
• The ink levels may be low and you may need to refill the ink. Visually check the ink levels.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
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• Adjust the print quality in the product software.
• Clean the paper path.
• Do not press too hard on the original or the document cover when you are scanning originals on the
scanner glass.
• Clean the scanner glass.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality
by cleaning the print head.
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Maintenance
Power Cleaning
Related references
Paper Specifications
Related tasks
Cleaning the Paper Guide
Aligning the Print Head Using the Product Control Panel
Checking the Ink Levels on Your Product
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Additional Layout and Print Options - Windows
Selecting Printing Preferences - Mac
Selecting Double-sided Printing Settings - Windows
Selecting Double-sided Printing Settings - Mac
Cleaning the Paper Path
Cleaning Your Product
Related topics
Loading Paper
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Faint Printout or Printout Has Gaps
If your printouts are faint or have gaps, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• The ink levels may be low. Visually check the ink levels.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Align the print head.
• Adjust the print quality in the product software.
• Clean the paper path.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality
by cleaning the print head.
Parent topic: Solving Print Quality Problems
Related concepts
Power Cleaning
Print Head Maintenance
Related tasks
Checking the Ink Levels on Your Product
Aligning the Print Head Using the Product Control Panel
Cleaning the Paper Path
Cleaning the Paper Guide
Refilling the Ink Tanks
Related topics
Loading Paper
Grainy Printout
If your printouts are grainy, try these solutions:
• Make sure you loaded the printable side of the paper correctly for your product.
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• Select a higher print quality setting and turn off any high speed settings in your product software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Adjust the print quality in the product software.
• You may need to increase the image resolution or print a smaller size; see your software
documentation.
Note: Images from the Internet may be low resolution and not result in a high quality printout.
• If you enlarged the image size in an image-editing program, you need to increase the image resolution
setting to retain a high image quality. Increase the image resolution by the same amount you increase
the image size. For example, if the image resolution is 300 dpi (dots per inch) and you will double the
image size for printing, change the resolution setting to 600 dpi.
Note: Higher resolution settings result in larger file sizes, which take longer to process and print.
Consider the limitations of your computer system when selecting a resolution, and select the lowest
possible resolution that produces acceptable quality to keep file sizes manageable.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Maintenance
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Aligning the Print Head Using the Product Control Panel
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Refilling the Ink Tanks
Related topics
Loading Paper
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Incorrect Colors
If your printouts have incorrect colors, try these solutions:
• Make sure the paper type setting matches the paper you loaded.
• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
• Select EPSON Standard as the Color Mode (Windows) or Mode (Mac) setting in the printer software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• The ink levels may be low and you may need to refill the ink. Visually check the ink levels.
• After you print, the colors in your printout need time to set as the ink dries. During this time, the colors
may look different than you expect. To speed up drying time, do not stack your printouts on top of each
other.
• Your printed colors can never exactly match your on-screen colors. However, you can use a color
management system to get as close as possible. Try using the color management options in your
printer software.
• Try selecting a different Color Management setting on the More Options tab of the printer software,
and changing the Scene Correction setting to something other than Auto Correct.
• For best results, use genuine Epson paper.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality
by cleaning the print head.
• On the product control panel, change the Fix Photo setting from Auto to another option, or select
Enhance Off.
Parent topic: Solving Print Quality Problems
Related concepts
Power Cleaning
Print Head Maintenance
Related references
Photo Adjustments - Camera
Related tasks
Checking the Ink Levels on Your Product
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Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Additional Layout and Print Options - Windows
Managing Color - Mac
Refilling the Ink Tanks
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Scanning is Slow
Cannot Send Scans to a Cloud Service
Parent topic: Solving Problems
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control
panel.
• Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning
stops if the total data size reaches the limit.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
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Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If you scan at a high resolution over a network, a communication error may occur. Lower the
resolution.
• Make sure Epson Scan 2 is selected as your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is
selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct
product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure the correct product is selected. If necessary, select the Other tab and click Reset.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both
versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
Scan Resolution Guidelines
Related references
Additional Scanning Settings - Advanced Settings Tab
Related tasks
Scanning in Epson Scan 2
Starting a Scan from a Scanning Program
310
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
• The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2.
• If you are scanning over a wireless network, factors such as interference, network traffic, or weak
signal strength may affect your scanning speed.
Parent topic: Solving Scanning Problems
Related concepts
Scan Resolution Guidelines
Cannot Send Scans to a Cloud Service
If you cannot send a scan to a cloud service, try these solutions:
• Make sure your computer is connected to the internet.
• Make sure the login information you entered for the cloud service is correct.
• Make sure the cloud service is not down for system maintenance. Check the cloud service website for
more information.
Parent topic: Solving Scanning Problems
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility.
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Scanned Image Quality Problems
Characters are Not Recognized During Conversion to Editable Text (OCR)
Image Colors are Patchy at the Edges
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Ripple Patterns Appear in an Image
Streaks Appear in All Scanned Images
Scanned Image Edges are Cropped
Resetting the Epson Scan 2 Settings
Parent topic: Solving Problems
Image Consists of a Few Dots Only
If your scanned image consists only of a few dots, try these solutions:
• Make sure you placed your original for scanning facing the correct way.
• Make sure you select the correct Image Type for your original.
• If the Image Type setting is Black & White, adjust the Threshold and scan again. (The Image
Option must be set to None or Color Enhance.)
• Remove any lint or dirt from your original.
• Do not press on the original or the document cover with too much force.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Cleaning Your Product
Related topics
Placing Originals on the Product
Line of Dots Appears in All Scanned Images
If a line of dots appears in all your scanned images, try these solutions:
• Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the
cloth, if necessary. Paper towels are not recommended.
Caution: Do not spray glass cleaner directly on the scanner glass.
• Make sure any interface cables are securely connected at both ends.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Cleaning Your Product
312
Straight Lines in an Image Appear Crooked
If straight lines in an original appear crooked in a scanned image, make sure to place your original
straight when you scan it.
Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the
cloth, if necessary. Paper towels are not recommended.
Keep the document cover closed to prevent dirt or dust from getting inside.
Parent topic: Solving Scanned Image Quality Problems
Related topics
Placing Originals on the Product
Scanned Image Quality Problems
If you encounter quality problems with your scanned image, try these solutions:
Image is Distorted or Blurry
• Make sure your original is not wrinkled or warped. This may prevent the original from laying flat on the
scanner glass.
• Do not move your original or your product during scanning.
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable
surface that extends beyond its base in all directions.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Make sure you select the correct Image Type for your original.
• Increase the Resolution setting.
• If the Image Type setting is Black & White, adjust the Threshold setting. (The Image Option must
be set to None or Color Enhance.)
• If the Image Type setting is Color or Grayscale, select the Unsharp Mask setting.
• If the Image Type setting is Black & White, select Text Enhancement. If the Image Type setting is
Color or Grayscale, change the Text Enhancement setting to High.
Image is Too Dark
• Make sure you select the correct Image Type for your original.
• If the Image Type is set to Auto, Color or Grayscale, adjust the Brightness setting.
• Check the brightness and contrast settings of your computer monitor.
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Back of Original Image Appears in Scanned Image
• Place a piece of black paper on the back of the original and scan it again.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Make sure you select the correct Image Type for your original.
• Select the Advanced Settings tab and adjust the Brightness setting.
• If the Image Type is set to Black & White, select Text Enhancement. If the Image Type is set to
Color or Grayscale, change the Text Enhancement setting to High.
Note: The Text Enhancement and Remove Background settings depend on the selected Image
Type.
Scanned Image Colors Do Not Match Original Colors
Printed colors can never exactly match the colors on your computer monitor because printers and
monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use
CMYK (cyan, magenta, yellow, and black).
Check the color matching and color management capabilities of your computer, display adapter, and the
software you are using to see if they are affecting the palette of colors you see on your screen.
To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try
scanning again:
• Make sure you select the correct Image Type for your original.
• If the Image Type setting is Auto, Color or Grayscale, adjust the Contrast setting.
• If the Image Type setting is Black & White or Grayscale, adjust the Color Enhance setting.
Parent topic: Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Related tasks
Scanning in Epson Scan 2
Scanning a Document or Photo in Epson ScanSmart
314
Characters are Not Recognized During Conversion to Editable Text (OCR)
If characters in your scanned images are not recognized during OCR conversion, try these solutions:
• Make sure your original is loaded straight on your product.
• Use an original with clear text.
• When saving scanned images as Searchable PDFs, make sure the correct OCR language is selected.
• Adjust the following Epson Scan 2 settings if available, and try scanning again:
• On the Main Settings tab, make sure you select the correct Image Type for your original.
• On the Main Settings tab, set the Resolution between 200 and 600 dpi.
• On the Advanced Settings tab, select Text Enhancement and choose a setting.
Note: The Text Enhancement setting depends on the selected Image Type.
• If the Image Type is set to Black & White, adjust the Threshold setting on the Advanced Settings
tab. (The Image Option must be set to None or Color Enhance.)
Parent topic: Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Image Colors are Patchy at the Edges
If you are scanning a thick or warped original, cover its edges with paper to block external light as you
scan it.
Parent topic: Solving Scanned Image Quality Problems
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused
by interference from differing pitches in the scanner's screen and your original's halftone screen. To
reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Descreening setting.
• Select a lower Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
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Related references
Additional Scanning Settings - Advanced Settings Tab
Related tasks
Scanning in Epson Scan 2
Scanning a Document or Photo in Epson ScanSmart
Streaks Appear in All Scanned Images
If streaks appear in all your scanned images, try these solutions:
• Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the
cloth, if necessary. Paper towels are not recommended.
• Keep the document cover closed to prevent dirt or dust from getting inside.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Cleaning Your Product
Scanned Image Edges are Cropped
If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If
necessary, move your original away from the edges of the scanner glass slightly.
In the Epson Scan 2 settings, set the Edge Fill setting to None.
Parent topic: Solving Scanned Image Quality Problems
Related topics
Placing Originals on the Product
Resetting the Epson Scan 2 Settings
If you continue to experience image quality problems after trying all possible solutions, you may need to
reset the Epson Scan 2 settings using the Epson Scan 2 Utility.
1. Do one of the following to start the Epson Scan 2 Utility:
• Windows 10: Click > EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility.
316
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
2. Click the Other tab.
3. Click Reset and confirm your choice.
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re-
install it.
Parent topic: Solving Scanned Image Quality Problems
Solving Memory Card Problems
Check these solutions if you have problems using memory cards with your product.
Memory Card Does Not Fit Into a Slot
Cannot View or Print Photos from a Memory Card or Device
Cannot Transfer Photos to or from a Memory Card or Device
Parent topic: Solving Problems
Memory Card Does Not Fit Into a Slot
If a memory card does not fit properly in a slot, do not force it in. You may need to use an adapter with
your memory card.
Parent topic: Solving Memory Card Problems
Related references
Memory Card Specifications
Related tasks
Inserting a Memory Card
Cannot View or Print Photos from a Memory Card or Device
If you cannot view or print photos from a memory card or USB device inserted in your product, try these
solutions:
• Make sure your memory card or device is compatible with the product.
• Make sure the files on your memory card or device are in the correct format.
• If you have too many photos on your memory card or device, you may not see all the photos you
expect or may be prompted to select a group of photos by date. Reduce the number of photos on your
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card or select one group of photos at a time. Check the specifications for the maximum number of
photos.
Parent topic: Solving Memory Card Problems
Related references
Memory Card Specifications
External Device Specifications
Supported Data Specifications
Related tasks
Inserting a Memory Card
Connecting and Printing from a Camera
Related topics
Viewing and Printing Photos
Cannot Transfer Photos to or from a Memory Card or Device
If you have problems transferring photos to or from a memory card or USB device inserted in your
product, try these solutions:
• Make sure your memory card or device is compatible with the product.
• Make sure your product is securely connected to your computer.
• If you are transferring photos to a memory card, check the memory card's write-protect tab to make
sure it is set to allow writing to the card.
• Make sure that the file sharing setting for your product is set correctly.
Parent topic: Solving Memory Card Problems
Related references
External Device Specifications
Memory Card Specifications
Related tasks
Transferring Photos from a Memory Card to Your Computer
Setting Up File Sharing for Photo Transfers from Your Computer
Solving USB Device Problems
Check these solutions if you have problems using USB devices with your product.
318
Cannot View or Print from a USB Device
Cannot Save Files on a USB Device
Cannot Transfer Files To or From a USB Device
Parent topic: Solving Problems
Cannot View or Print from a USB Device
If you cannot view or print photos or documents from a USB device connected to your product, try these
solutions:
• Make sure memory devices are enabled on the product.
• Make sure your device is compatible with the product.
• Make sure the files on your device are in the correct format.
Parent topic: Solving USB Device Problems
Related references
External Device Specifications
Supported Data Specifications
Cannot Save Files on a USB Device
If you cannot save files on a USB device connected to your product, try these solutions:
• Make sure the device is not write-protected.
• Make sure the device has enough available space.
• Make sure memory devices are enabled on your product.
• Make sure the device is compatible with the product.
Parent topic: Solving USB Device Problems
Related references
External Device Specifications
Supported Data Specifications
Cannot Transfer Files To or From a USB Device
If you have problems transferring files to or from a USB device connected to your product, try these
solutions:
• Make sure your device is compatible with the product.
319
• Make sure the device is not write-protected.
• Make sure your product is securely connected to your computer.
• Make sure that the file sharing setting for your product is enabled.
Parent topic: Solving USB Device Problems
Related references
External Device Specifications
Supported Data Specifications
Solving CD/DVD Problems
Check these sections if you have problems printing on a CD/DVD with your product.
Problems Printing on CDs/DVDs
Parent topic: Solving Problems
Problems Printing on CDs/DVDs
If you encounter CD/DVD printing problems, try these solutions:
Ink Smears on CD/DVD
• Make sure you are printing on ink jet-printable CDs or DVDs and that the surface of the disc is dry.
• Handle printed discs carefully and let them dry for 24 hours before inserting them in a drive.
• Adjust the print quality using the Epson Photo+ software. See the Epson Photo+ help utility for details.
CD/DVD Jam Problems
If a CD/DVD has jammed in the product and you see an error message, you need to remove the
CD/DVD tray:
1. Cancel the print job from your computer, if necessary.
2. Slowly pull the CD/DVD tray out of the product.
3. Clear the error message.
4. If an error is still displayed, turn off the product, wait a moment, and then turn it back on.
5. If you are unable to remove the CD/DVD tray, contact Epson for support.
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Image Not Centered on CD/DVD
• If you are printing from a computer, adjust the print position using the Epson Photo+ software. See the
Epson Photo+ help utility for details.
• If you are printing from the control panel, adjust the printing position using the product menus.
Faint Image on CD/DVD
If your printed image is faint, adjust the print quality using the Epson Photo+ software. See the Epson
Photo+ help utility for details.
Parent topic: Solving CD/DVD Problems
Related concepts
Printing with Epson Photo+
Related references
Where to Get Help
Related tasks
Cancelling Printing From the LCD Screen
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
Uninstalling Product Software - Windows
You can uninstall and then re-install your product software to solve certain problems.
1. Turn off the product.
2. Close any open programs or applications.
3. Disconnect any interface cables.
4. Do one of the following:
• Windows 10: Click and select (Settings) > Apps or System > Apps & features. Then
select the program you want to uninstall and select Uninstall.
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• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product and click OK. Then follow any on-screen instructions.
5. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:
• Windows 10/8.x: Select Epson Event Manager and click Uninstall.
• Windows 7/Windows Vista: Open the Windows Control Panel utility. Select Programs and
Features. (In Classic view, select Programs and click Uninstall a program.) Select Epson
Event Manager and click Uninstall/Change.
6. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions:
• Windows 10: Select Epson Scan 2 and click Uninstall.
• Windows 8.x/Windows 7/Windows Vista: Select Epson Scan 2 and click Uninstall/Change.
7. Do one of the following to uninstall Epson ScanSmart, then follow any on-screen instructions:
• Windows 10: Select Epson ScanSmart and click Uninstall.
• Windows 8.x/Windows 7/Windows Vista: Select Epson ScanSmart and click
Uninstall/Change.
8. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Product Software
Related references
Where to Get Help
322
Uninstalling Product Software - Mac
In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your product software as
described here.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
1. To download the Uninstaller utility, visit epson.com/support (U.S.) or epson.ca/support (Canada) and
select your product.
2. Click Downloads.
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download.
4. Run the file you downloaded.
5. Double-click the Uninstaller icon.
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
7. Click Uninstall.
8. Follow the on-screen instructions to uninstall the software.
9. Reinstall your product software.
Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan,
or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.
Parent topic: Uninstall Your Product Software
Related references
Where to Get Help
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select
your product for solutions to common problems. You can download drivers and documentation, get
FAQs and troubleshooting advice, or e-mail Epson with your questions.
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Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian
sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call
800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems
324
Technical Specifications
These sections list the technical specifications for your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
Paper Specifications
Printable Area Specifications
Scanning Specifications
Ink Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Interface Specifications
Memory Card Specifications
External Device Specifications
Supported Data Specifications
Network Interface Specifications
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should use one of these Microsoft operating
systems:
• Windows 10
• Windows 8.x
• Windows 7
• Windows Vista
• Windows XP Professional x64 Edition
• Windows XP SP3 or later
325
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2
• Windows Server 2012
• Windows Server 2008 R2
• Windows Server 2008
• Windows Server 2003 R2
• Windows Server 2003 SP2 or later
Windows Server supports only the printer driver and Epson Scan 2; any additional included software is
not supported.
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads.
Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• macOS 11.x
• macOS 10.15.x
• macOS 10.14.x
• macOS 10.13.x
• macOS 10.12.x
• OS X 10.11.x
• OS X 10.10.x
• OS X 10.9.x
• OS X 10.8.x
• OS X 10.7.x
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads.
326
Parent topic: Technical Specifications
Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at
any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a
sample of paper stock before purchasing large quantities or printing large jobs.
Single-sheets
Size
A4 (8.3 × 11.7 inches [210 × 297 mm])
A5 (5.8 × 8.2 inches [148 × 210 mm])
A6 (4.1 × 5.8 inches [105 × 148 mm])
16:9 wide (4 × 7.1 inches [102 × 181 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
8.5 × 13 inches (216 × 330 mm)
8 × 10 inches (203 × 254 mm)
5 × 7 inches (127 × 178 mm)
4 × 6 inches (102 × 152 mm)
3.5 × 5 inches (89 × 127 mm)
Executive (7.25 × 10.5 inches [184 × 267 mm])
Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
ET-8550 supports the following sizes in addition to the ones
listed above:
11 × 17 inches (279 × 432 mm)
A3 (11.7 × 16.5 inches [297 × 420 mm])
A3+ (13 × 19 inches [329 × 483 mm])
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Paper types Plain paper and thick paper
Note: Your product also supports compatible papers distributed by
Epson. See the link at the end of this topic for a list of compatible
Epson papers.
Weight Plain paper: 17 lb (64 g/m
2
) to 24 lb (90 g/m
2
)
Envelopes
Size No. 10 (4.1 × 9.5 inches [105 × 241 mm])
Paper types Plain bond paper
Weight 20 lb (75 g/m
2
) to 27 lb (100 g/m
2
)
Parent topic: Technical Specifications
Related references
Compatible Epson Papers
Printable Area Specifications
Single sheets (with borders)
328
1 Top/bottom/right/left: 0.12 inch (3 mm) minimum
2 Reduced print quality area/top: 1.62 inches (41 mm) minimum
3 Reduced print quality area/bottom: 1.46 inches (37 mm) minimum
Note: When printing from the rear paper feed slot, you cannot print in the area 0.8 inch (20 mm) from the
bottom edge.
Single sheets (borderless)
1 Top: 1.73 inches (44 mm) minimum
2 Bottom: 1.57 inches (40 mm) minimum
Envelopes
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1 Left/right/top/bottom: 0.12 inch (3 mm) minimum
2 Reduced print quality area/left: 0.71 inch (18 mm) minimum
3 Reduced print quality area/right: 1.62 inches (41 mm) minimum
Parent topic: Technical Specifications
Scanning Specifications
Scanner type Flatbed, color
Photoelectric device CIS
Maximum document size ET-8500: A4/Letter
ET-8550: Legal
Scanning resolution 1200 dpi (main scan)
4800 dpi (sub scan)
Image data Color:
48 bits per pixel (16 bits per pixel per color) internal
24 bits per pixel (8 bits per pixel per color) external
Grayscale:
16 bits per pixel internal
8 bits per pixel external
Black and white:
16 bits per pixel internal
1 bit per pixel external
Light source LED
Parent topic: Technical Specifications
Ink Specifications
Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not
designed for your printer.
330
The included initial ink bottles must be used for printer setup and are not for resale. The printer ships
with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use and temperature.
Color Black, Photo Black, Gray, Cyan, Magenta, Yellow
Ink life Do not use if the date on the package has expired
Temperature Storage: –22 to 104 °F (–30 to 40 °C)
1 month at 104 °F (40 °C)
Ink freezes at 3 °F (–16 °C)
Ink thaws and is usable after approximately 3 hours at 77 °F (25 °C)
Parent topic: Technical Specifications
Related references
Ink Bottle and Maintenance Box Part Numbers
Dimension Specifications
ET-8500:
Height Stored: 6.4 inches (162 mm)
Printing: 13.7 inches (347 mm)
Width Stored: 15.9 inches (403 mm)
Printing: 15.9 inches (403 mm)
Depth Stored: 14.5 inches (369 mm)
Printing: 24.1 inches (612 mm)
Weight
(without ink or power cord)
18.5 lb (8.4 kg)
ET-8550:
Height Stored: 6.7 inches (169 mm)
Printing: 16.9 inches (430 mm)
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Width Stored: 20.6 inches (523 mm)
Printing: 20.6 inches (523 mm)
Depth Stored: 14.9 inches (379 mm)
Printing: 29.8 inches (758 mm)
Weight
(without ink or power cord)
24.5 lb (11.1 kg)
Parent topic: Technical Specifications
Electrical Specifications
Power supply rating 100 to 120 V
Rated frequency range 50 to 60 Hz
Rated current ET-8500: 0.6 A
ET-8550: 0.7 A
Power consumption Standalone copying: Approximately 17.0 W (ISO/IEC24712)
ET-8500 ready mode: approximately 7.4 W
ET-8550 ready mode: approximately 7.5 W
Sleep mode: approximately 0.8 W
Power off mode: approximately 0.2 W
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 50 to 95 °F (10 to 35 °C)
Storage: –4 to 104 °F (–20 to 40 °C)
1 month at 104 °F (40 °C)
Humidity
(without condensation)
Operating: 20 to 80% RH
Storage: 5 to 85% RH
332
Parent topic: Technical Specifications
Interface Specifications
Interface type Hi-Speed USB (Device Class for computers); USB 3.0 cables not
supported
Hi-Speed USB (for Mass storage class for external storage)
Note: Epson cannot guarantee the operation of externally connected devices.
Parent topic: Technical Specifications
Memory Card Specifications
Note: Cards marked with an asterisk (*) require an adapter; consult your adapter documentation for
details on using it.
Compatible types and
maximum capacities
miniSD*: 2GB
miniSDHC*: 32GB
microSD*: 2GB
microSDHC*: 32GB
microSDXC*: 64GB
SD: 2GB
SDHC: 32GB
SDXC: 64GB
Parent topic: Technical Specifications
External Device Specifications
Do not use devices with the following requirements:
• Dedicated driver
• Security settings
• A built-in USB hub
333
Note: Use only external storage devices with independent AC power sources. External storage devices
that are powered via USB are not recommended. Epson cannot guarantee the operation of externally
connected devices.
CD-ROM/CD-R drive 700MB maximum capacity (CD-RW is not supported)
DVD-ROM/DVD-R/Blu-ray drive 4.7GB maximum capacity (DVD-RW, DVD+R, DVD+RW, DVD-
RAM, and Blu-ray Disc are not supported)
USB flash drive, HDD, or card
reader
2TB (formatted in FAT, FAT32, or exFAT)
Note: If you have a multi-card reader, only insert one memory card at a time. Multi-card readers with two
or more memory cards inserted are not supported.
Parent topic: Technical Specifications
Supported Data Specifications
You can use memory devices with your product containing files that meet these specifications.
File format JPEG with the Exif version 2.31 standard taken by digital cameras
with the DCF (Design Rule for Camera File system) version 1.0 or
2.0 compliant
Image size 80 × 80 pixels to 10200 × 10200 pixels
File size Up to 2GB
Number of files Up to 9990
Parent topic: Technical Specifications
Network Interface Specifications
Wi-Fi
Standard IEEE802.11a/b/g/n/ac; IEEE802.11n available only on the 20 MHz
channel
Frequency ranges IEEE802.11a/n/ac: 5 GHz
IEEE802.11b/g/n: 2.4 GHz
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Wi-Fi channels 5 GHz*:
W52 (36/40/44/48)
W53 (52/56/60/64)
W56 (100/104/108/112/116/132/136/140)
W58 (149/153/157/161/165)
2.4 GHz:
1/2/3/4/5/6/7/8/9/10/11/12/13
Wi-Fi Direct channels 5 GHz*:
W52 (36/40/44/48)
W58 (149/153/157/161/165)
2.4 GHz:
1/2/3/4/5/6/7/8/9/10/11/12/13
Maximum radio-frequency
power transmitted
20 dBm (EIRP)
Connection modes Infrastructure mode
Wi-Fi Direct (Simple AP)
Note: Wi-Fi Direct (Simple AP) mode available for IEEE 802.11b.
Wireless security protocols WEP (64/128 bit)
WPA2-PSK (AES); complies with WPA2 standards with support for
WPA/WPA2 Personal
WPA3-SAE (AES)
Note: Wi-Fi Direct supports only WPA2-PSK (AES).
*The availability of outdoor use over these channels varies by location, as described in the table below.
Limitations for Using 5GHz Frequencies Outdoors
335
Frequency
range
W52 W53 W56 W58
Frequency 5150-5250 MHz 5250-5350 MHz 5470-5725 MHz 5725-5850 MHz
Channel 36/40/44/48 52/56/60/64 100/104/108/112/116/
120/124/128/132/136/1
40
149/153/157/161/
165
U.S. Outdoor use
allowed
Outdoor use
allowed
Outdoor use allowed* Outdoor use
allowed
Canada Outdoor use
prohibited
Outdoor use
allowed
Outdoor use allowed* Outdoor use
allowed
*Channels 120, 124, and 128 are not available.
Ethernet
Standards IEEE802.3i (10BASE-T)
IEEE802.3u (100BASE-TX)
Note: To prevent risk of radio interference, use a Category-5e or
higher shielded twisted pair cable.
IEEE802.3az (Energy Efficient Ethernet); connected device should
be IEEE802.3az compliant
Communication mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full
duplex, 100Mbps Half duplex
Connector RJ-45
Security Protocol
• SSL/TLS; HTTPS Server/Client and IPPS
• SNMPv3
Parent topic: Technical Specifications
336
Safety and Approvals Specifications
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN ICES-3 (B)/NMB-3 (B)
This equipment contains the following wireless module:
• Manufacturer: Seiko Epson Corporation
• Type: J26H005
This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and
away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed
outdoors is subject to licensing.
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment
and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102
of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that
the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities:
hands, wrists, feet and ankles).
Parent topic: Technical Specifications
337
Notices
Check these sections for important notices about your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
FCC Compliance Statement
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions.
General Product Safety Instructions
Wireless Connection Safety Instructions
LCD Screen Safety Instructions
Parent topic: Notices
General Product Safety Instructions
• Be sure to follow all warnings and instructions marked on the product.
• Use only the type of power source indicated on the product's label.
• Use only the power cord that comes with the product. Use of another cord may cause fires or shock.
Do not use the cord with any other equipment.
• Make sure the AC power cord meets the relevant local safety standard.
• Place the product near a wall outlet where the plug can be easily unplugged.
• Avoid plugging the product into an outlet on the same circuit as a photo copier or air control system
that regularly switches on and off, or on an outlet controlled by a wall switch or timer.
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying,
crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over.
Be careful to keep the cord straight at each end.
338
• If you use an extension cord with the product, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere
rating.
• Always turn off the product using the power button, and wait until the power light stops flashing before
unplugging the product or cutting off power to the electrical outlet.
• If you will not be using the product for a long period, unplug the power cord from the electrical outlet.
• Place the product on a flat, stable surface that extends beyond its base in all directions. It will not
operate properly if it is tilted or at an angle.
• Allow space behind the product for the cables, and space above the product so that you can fully raise
the document cover.
• Leave enough space in front of the product for the paper to be fully ejected.
• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
• Do not place or store the product outdoors.
• Do not place the product near excessive heat sources or in direct sunlight.
• Leave enough room around the product for sufficient ventilation. Do not block or cover openings in the
case or insert objects through the slots.
• Keep the product away from potential sources of electromagnetic interference, such as loudspeakers
or the base units of cordless telephones.
• Keep your product at least 8.7 inches (22 cm) away from cardiac pacemakers to prevent your
product's radio waves from affecting the operation of the pacemaker.
• When connecting the product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices connected by the cable.
• Do not sit or lean on the product. Do not place heavy objects on the product.
• Do not touch the flat white cable, translucent film, or ink tubes inside the product.
• Do not move the print head by hand; this may damage the product.
• Do not put your hand inside the product while it is printing.
• Do not spill liquid on the product or use the product with wet hands.
• Do not use aerosol products that contain flammable gases inside or around the product. Doing so may
cause fire.
• Do not press too hard on the scanner glass when placing originals.
339
• Do not open the scanner section while the product is copying, printing, scanning, or performing any
other functions.
• Be careful not to trap your fingers when closing the document cover or scanner unit.
• Except as specifically explained in your documentation, do not attempt to service or disassemble the
product yourself.
• Unplug the product and refer servicing to qualified service personnel under the following conditions: if
the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped
or the case damaged; if the product does not operate normally or exhibits a distinct change in
performance. Adjust only those controls that are covered by the operating instructions.
• If any of the ink tanks are not filled up to the lower line, refill the ink soon. Prolonged use of the product
when the ink level is below the lower line could damage the product.
• Before transporting the product, make sure that the transportation lock is set to the locked position and
that the print head is in the home (far right) position.
• When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside down;
otherwise, ink may leak.
Parent topic: Important Safety Instructions
Wireless Connection Safety Instructions
Radio waves from this product may adversely affect the operation of medical equipment or automatically
controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near
such devices or inside a medical facility, follow the directions from authorized staff members at the
facility, and follow all posted warnings and directions on the device to avoid causing an accident.
Parent topic: Important Safety Instructions
LCD Screen Safety Instructions
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers.
• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash
them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them
immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor
immediately.
• Do not press too hard on the LCD screen or subject it to heavy impacts.
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson
for support.
340
• Do not subject your product to sudden changes in temperature or humidity; this may cause
condensation to develop inside the LCD screen and degrade its performance.
• The LCD screen may contain a few small bright or dark spots, and may display uneven brightness.
These are normal and do not indicate that the screen is damaged in any way.
Parent topic: Important Safety Instructions
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification or Declaration of this device and may cause interference levels which exceed the limits
established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded
equipment interface cable with this device. If this equipment has more than one interface connector, do
not leave cables connected to unused interfaces. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the equipment.
For Canadian Users
CAN ICES-3(B)/NMB-3(B)
Parent topic: Notices
341
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los
Alamitos, CA 90720 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
342
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
343
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
344
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
and Epson Smart Panel
®
are registered trademarks, EPSON Exceed Your Vision is a
registered logomark, and Epson Connect
TM
, and Remote Print
TM
are trademarks of Seiko Epson
Corporation.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
Mac, macOS, OS X, ColorSync, AirPrint, iPad, iPhone, iPod touch, are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the
U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically
with the technology identified in the badge and has been certified by the developer to meet Apple
performance standards.
Google
®
is a registered trademark and Android
TM
, Chromebook
TM
, Google Chrome
TM
, and Google Drive
TM
are trademarks of Google LLC.
Wi-Fi Direct
®
is a registered trademark of Wi-Fi Alliance
®
.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
345
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
Copyright Attribution
Parent topic: Notices
libTIFF Software Acknowledgment
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose
is hereby granted without fee, provided that (I) the above copyright notices and this permission notice
appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and
Silicon Graphics may not be used in any advertising or publicity relating to the software without the
specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT
346
ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Parent topic: Copyright Notice
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Copyright Notice
Copyright Attribution
© 2021 Epson America, Inc.
7/21
CPD-59879R1
Parent topic: Copyright Notice
