` Fares per person
from $7,370 double/twin, $10,650 single*
*pricing details for all departures provided on Page 2
` Early Booking Bonus
$200 discount on first 12 seats; $100 on next 8.
` Earn 154 Experience Points
` Departure from:
BC Interior, Vancouver Island & Lower Mainland
ACTIVITY LEVEL
Honolulu
a world to experience
WELLS GRAY TOURS
a world to experience
WELLS GRAY TOURS
a world to experience
WELLS GRAY TOURS
By late January, many people are longing to get away from snow in the Interior or rain at the Coast. Some
head to Mexican beaches, Arizona, or California. How about a cruise in Hawaii? This 18-day cruise provides
an extended break from winter with 10 days at sea and 7 days visiting 5 ports in the Hawaiian Islands and
one in Ensenada, Mexico. If you enjoy lots of time on the ship, relaxing days at sea, good books or movies,
and shipboard activities or entertainment, this is the ideal cruise for you. The cruise features ports on 4 of
the Hawaiian Islands: Honolulu on Oahu, Nawiliwili on Kauai, Kahului on Maui, and Hilo and Kona on Hawaii.
The ship stays overnight in Honolulu, giving you extra time to explore the capital city and enjoy services on
shore. In addition, we stay 2 nights in San Diego before the cruise and one night after. Come on this cruise
to Hawaii and escape from the Canadian winter.
HAWAII CRUISE
Providing Quality Packaged Travel Since 1972
On Holland America’s Koningsdam
January 2025
CRUISE TOUR
a world to experience
WELLS GRAY TOURS
a world to experience
WELLS GRAY TOURS
a world to experience
WELLS GRAY TOURS
Vancouver Island: We fly from Victoria to San Diego on Sunday, January 26. We return home on
Sunday, February 16. For passengers in the Greater Victoria Area, transportation is provided from your
pickup point on the day of departure and back when we return. Up-island passengers may fly from
Nanaimo or Comox. There is an additional cost to fly from Nanaimo or Comox and transportation is not
provided to Nanaimo or Comox Airport.
Note: Home pickups may be offered in the Victoria area depending on the number of people
booked and coach size. The decision is made about 2 weeks before departure and you will be
contacted about your pickup point and time.
BC Interior: We fly from Kelowna to San Diego on Sunday, January 26. We return home on Sunday,
February 16. Transportation is provided from your pickup point on the day of departure and back when
we return.
Lower Mainland: We fly from Vancouver to San Diego on Sunday, January 26. We return home
on Sunday, February 16. Transportation is provided from your pickup point on the day of departure
and back again when we return. For passengers in the Greater Vancouver Area, home pickup may
be arranged at time of booking for transportation to Vancouver Airport and back when we return.
Transportation is not provided from Abbotsford or Chilliwack to/from Vancouver Airport on the day of
departure or the day of return.
DEPARTURE POINTS & DATES
Your specic departure point will be conrmed at time of booking.
Passengers travelling from the BC Interior, Vancouver Island & Lower Mainland
regions will begin the tour as follows:
FARES PER PERSON
Departure Point
Inside
Category - I
Oceanview
Category - C
Verandah
Category - VE
BC Interior
$7,370 double/twin
$10,650 single
$8,325 double/twin
$12,560 single
$8,665 double/twin
$13,235 single
Vancouver Island
$7,470 double/twin
$10,750 single
$8,425 double/twin
$12,660 single
$8,765 double/twin
$13,335 single
Lower Mainland
$7,405 double/twin
$10,685 single
$8,360 double/twin
$12,595 single
$8,700 double/twin
$13,270 single
• This tour is exempt from GST.
• Other cruise categories including suites may be available.
• Up-island passengers: Vancouver Island pricing does not include flights from/to Nanaimo
or Comox. Flights from Nanaimo or Comox are an additional cost and may not be with the
group to/from San Diego.
WELLS GRAY TOURS - HAWAII CRUISE P2
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BC Interior: January 26, 2025 - 22 Days
Vancouver Island: January 26, 2025 - 22 Days
Lower Mainland: January 26, 2025 - 22 Days
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WHAT’S INCLUDED
` Meals
• 57 total: 21 breakfasts, 18 lunches, 18 dinners
` Transportation
• Transportation to/from Kelowna, Victoria or
Vancouver airports from the BC Interior, Greater
Victoria, or Greater Vancouver Areas
• Flight to San Diego & return
• Current air transport taxes & fuel surcharges
• 4 transfers between San Diego Airport, hotel &
cruise terminal
• 2 days of coach transportation in San Diego
` Knowledgeable Wells Gray tour
director
Tour Size 40
This tour is limited to 40 participants.
Activity Level 2
Moderate Activity: As a traveller you like a variety of activities and walking up to 2 km with
breaks such as a guided walking tour is very doable for you without assistance. You can stand
for prolonged periods, negotiate a variety of terrain from cobblestone streets to moderate
hills comfortably, and can climb two flights of stairs without assistance. Please be aware that on tours with flights and
cruises you will be required to handle your own luggage and walk longer distances in airports and cruise terminals. In
addition, you may need to handle your own luggage at hotels where luggage handling is not available.
You may bring a cane or walking poles if needed. The coaches cannot carry a scooter or motorized wheelchair. The
tour director and driver have many responsibilities, so please do not expect them, or your fellow travellers, to provide
ongoing assistance. If you are not capable of keeping up with the group or require frequent assistance, the tour
director may stop you from participating in some activities or some days of the tour. In extreme situations, you may
be required to leave the tour and travel home at your own expense; travel insurance will probably not cover you.
` Accommodation
• 3 nights of hotel accommodation & taxes
• 18 days and nights on board Koningsdam
• Port charges & cruise taxes
• Luggage handling at hotels & ship
` Key Highlights
• Maritime Museum
• Balboa Park with pass to 4 museums
• Entertainment and daily scheduled activities
on the ship
• Old Town San Diego
• Birch Aquarium
` Guides & Gratuities
• Cruise gratuities
• Gratuities for San Diego driver(s)
Kona
WELLS GRAY TOURS - HAWAII CRUISE P3
ITINERARY
We fly to San Diego. Our coach meets us at the airport and we stay two nights at
the Embassy Suites Hotel near the harbour. Get acquainted with your fellow travellers
at an evening reception.
Accommodation: Embassy Suites Bay-Downtown
We explore the Maritime Museum on the San Diego waterfront which features
many nautical displays and three historic ships including the Star of India, the world’s
oldest active ship. Balboa Park is the largest urban park in the USA at 1,100 acres
and many of San Diego’s most popular museums are located here. Admission is
included to four museums of your choice such as Reuben Fleet Science Center,
Aerospace Historical Center, Museum of Man, Natural History Museum, Museum of
Art, or Automotive Museum.
Meals included: Breakfast
Accommodation: Embassy Suites Bay-Downtown
We board the Koningsdam about noon. An embarkation lunch is served at the Lido
Market. The afternoon is free time to explore all the wonderful features of this newer
ship. Enjoy a festive “Farewell to San Diego” deck party as we cast off at 3 pm. Savour
a sumptuous dinner in the dining room, followed by a lively stage show in the theatre.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
During these next five days, we sail southwest across the Pacific to the Hawaiian
Islands. Although we are sailing in the open Pacific, the Koningsdam is remarkably
smooth because it is equipped with excellent stabilizers. There is always some
interesting activity scheduled and the daily ship’s newsletter keeps you informed,
whether you want a stage show, movie, bingo game or a walk around deck. The
culinary experiences on board are amazing. Every meal is a treat and the menu
changes daily. For example, appetizers at dinner could be Seafood Louis, Yukon
Wild Berry Fruit Melange, or Sweet Tomato and Fresh Mozzarella. Entrees could be
Halibut Caddy Ganty, Grilled Venison Loin, or Spruce Hen with Almond Rice Stuffing.
Sample desserts are Baked Alaska, Crème Brulee, or Banana Brittle Sundae. These
are a few selections from a recent cruise.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Day at sea.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Day at sea.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Sunday, January 26
Monday, January 27
Tuesday, January 28
Wednesday, January 29
Thursday, January 30
Friday, January 31
WELLS GRAY TOURS - HAWAII CRUISE P4
San Diego
Monday, February 3
Tuesday, February 4
Wednesday, February 5
Thursday, February 6
ITINERARY continued
WELLS GRAY TOURS - HAWAII CRUISE P5
Friday, February 7
Saturday, February 8
Day at sea.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Day at sea.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Land is in sight and we dock in Honolulu at 8 am for a two-day stay. The city is the
bustling commercial centre and capital of the Hawaiian Islands, located on the Island
of Oahu. There are many tours offered by Holland America and you can choose what
interests you for today or tomorrow. Some suggestions are Pearl Harbor, the USS
Missouri aircraft carrier, a drive around Oahu, the luau at Polynesian Cultural Center,
or whale watching and sunset cruises. You could also take a taxi to one of the nearby
shopping centres.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Explore something different today in Honolulu or elsewhere on Oahu. The ship sails
at 11 pm.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Kauai is the westernmost of the five major islands. It is the island where Hawaiians
vacation, a circle of steeply rumpled green velvet known for its primeval splendour and
nicknamed The Garden Isle. The ship docks at 8 am at Nawiliwili Harbor near Lihue,
the largest town. One recommended shore excursion visits awesome Waimea Canyon
which is 16 km long, up to 1,000 metres deep, and filled with vivid colours of red and
green. Another tour goes via boat to romantic Fern Grotto. The ship sails at 6 pm.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
The Koningsdam docks at Kahului on the north coast of Maui at 8 am and stays until
8 pm. This is the major shopping centre for Maui residents. The most interesting
optional shore excursion on Maui is to Haleakala¯ Volcano, ascending 3,055 metres in
37 switchbacks. The summit provides an awesome view and the colourful crater is a
photographer’s dream.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
The ship anchors at Kona on the west coast of Hawaii, the Big Island, at 8 am and
departs at 6 pm. This is a tender port, meaning that you take a small boat ashore
instead of disembarking onto a dock. Do as you wish today – stroll the town or book
a shore excursion.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Overnight, we cruise around Hawaii Island and arrive at Hilo on the east coast at 7
am. This is the wet or windward side of the island and has a jungle-like environment.
A popular tour to book here visits several waterfalls such as 135-metre tall Akaka
Falls, the Mauna Loa Macadamia Nut Factory, and Richardson Black Sand Beach.
In the evening, the ship cruises along the rugged coastline with views of Kilauea
Volcano which has been erupting regularly since 1983.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Sunday, February 2
Saturday, February 1
Monday, February 10
Tuesday, February 11
Wednesday, February 12
ITINERARY continued
Thursday, February 13
Friday, February 14
During the cruise back to the mainland, there is lots of relaxing time on board to
enjoy a great variety of activities. If you tire of the dining room menus, make a
reservation for one of the specialty restaurants such as the Pinnacle Grill, Canaletto
Restaurant, Tamarind Restaurant, and Sel de Mer.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Day at sea.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Day at sea.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Day at sea.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
Day at sea.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
The ship docks at Ensenada on Mexico’s Baja Peninsula. It is the Baja’s third-largest
city and one of its commercial and cultural hubs. Several tours can be booked here
and a popular one visits La Bufadora, the blowhole (don’t go during low tide when it
doesn’t perform). We arrive at 2 pm and depart at 10 pm.
Meals included: Breakfast, Lunch, Dinner
Accommodation: Koningsdam
The Koningsdam arrives back in San Diego and we disembark about 9 am. Our coach
is waiting and we go to Old Town for some time to browse its multitude of interesting
shops. This afternoon, we visit the Birch Aquarium which contains over 30 tanks
teeming with life typical of the waters from the west coast to the tropical seas.
Meals included: Breakfast
Accommodation: Embassy Suites Bay-Downtown
Transportation is provided to San Diego Airport, then we fly home to departure cities.
Meals included: Breakfast
Saturday, February 15
Sunday, February 9
Sunday, February 16
Ensenada
WELLS GRAY TOURS - HAWAII CRUISE P6
TOUR & CRUISE NOTES
Koningsdam dining room
WELLS GRAY TOURS - HAWAII CRUISE P7
MS KONINGSDAM: Holland America Line’s third
newest ship, MS Koningsdam, made her grand entrance
into the cruising world in 2016. To bring this new ship
to life, Holland America commissioned two legendary
partners, Adam Tihany, regarded as one of the world’s
pre-eminent hospitality designers, and architect Bjørn
Storbraaten. Their revolutionary designs for Koningsdam
featured light-filled spaces, fluid curves, and beautiful
architectural elements inspired by music. All were
woven together to create an interior that blends a fresh,
contemporary styling in perfect harmony with Holland
America’s classic elegance.
The Koningsdam carries 2,650 passengers, the largest
ever built by the company. Her 12 decks feature four
performance venues including the 1,000-seat live
entertainment theatre, five lounges, casino, shopping
arcade, movie theatre, beauty shop, library, games
room, 12 elevators, internet centre, spa, fitness centre,
and two swimming pools (one with sliding dome
cover). The Koningsdam offers 12 restaurants or cafés.
The elegant two-deck Dining Room serves breakfast,
lunch, and dinner with full choice of menu. The Lido
Market offers buffet-style serving stations for breakfast,
lunch, dinner, and the 11 pm snack. The Pinnacle Grill,
Canaletto Restaurant with Italian cuisine, Tamarind
Restaurant with Asian cuisine, and Sel de Mer with a
seafood menu all offer extraordinary service, reserved
seating, and gourmet menus for an extra charge.
You can also dine in the privacy of your stateroom by
ordering from the complimentary room service menu.
All meals are culinary delights!
Staterooms have twin lower beds (some convert to
queen-size double), television, music, telephone, and
bathroom with toilet, sink and shower or bathtub. A
crew of over 1,000 ensures top-quality service and
entertainment. Every day has a full schedule of optional
activities: dance class, bridge, bingo, shuffleboard, table-
tennis, karaoke, board games, and fitness activities.
Every evening, there is live stage entertainment in the
World Stage Theatre, and several other venues each
offer a performance schedule.
Please book early: Cruises are incredibly popular
nowadays. Ships are filling up faster and earlier than they
once did, so waiting too long to book usually means
“Sorry, wait till next year.” Holland America has confirmed
a block of staterooms for this cruise and they are normally
held until 90 days before sailing (late October). However,
any unsold staterooms can be taken away from us at
any time if the ship or even a category fills. This occurs
on most of our group cruises, then we must turn away
disappointed customers, even though seats are available
on the connecting motorcoach. Therefore, please don’t
delay booking this tour.
Dinner reservations: The Koningsdam offers both
open dining and fixed dining. Open dining is standard,
so you can go to a restaurant when you are ready with
your friends or make a reservation earlier in the day.
If you prefer to dine at the same time with the same
people each day, we can request this. The four specialty
restaurants take reservations and you should do this early
in the voyage or online up to 3 months before sailing.
Shore excursions: All your shore excursions should
be booked when they become available on Holland
America’s website www.hollandamerica.com, usually 3
months prior to the cruise. The popular shore excursions
fill up early (such as those mentioned in the itinerary),
so booking on board may be too late. We are unable
to arrange our own independent tours on the Islands
due to a severe shortage of motorcoaches and guides.
Those that are available are booked by the cruise lines
and contracted exclusively.
Many relaxing days at sea and 5 ports: This cruise
features 10 days at sea and 7 days visiting 5 ports in the
Hawaiian Islands and Ensenada, Mexico. The cruise is
most likely to appeal to people who enjoy lots of time
on the ship, relaxing days at sea, good books or movies,
and shipboard activities or entertainment. The ports
are Honolulu on Oahu (overnight), Nawiliwili on Kauai,
Kahului on Maui, and Hilo and Kona on Hawaii.
Our offices are open for walk-in traffic or by appointment
www.wellsgraytours.com
1-800-667-9552
WE PLAN.
YOU PACK.
NO WORRIES!
KAMLOOPS
Head Office
250 Lansdowne St.
Kamloops, BC
V2C 1X7
250-374-0831
KELOWNA
2575 Richter St.
Kelowna, BC
V1Y 2R1
250-762-3435
VERNON
3206 35th St.
Vernon, BC
V1T 6B7
250-545-9197
PENTICTON
159 Wade Ave East
Penticton, BC
V2A 8B6
250-493-1255
VICTORIA
102-736 Broughton St.
Victoria, BC
V8W 1E1
250-590-7889
WELLS GRAY TOURS - HAWAII CRUISE P8
TOUR POLICIES
Payments: A deposit of $800 per person is requested
at the time of booking and balance is due October 17,
2024. By paying the deposit, you agree to the Terms
& Conditions, Activity Level and Cancellation Policy
outlined. Payments can be made by online banking
or cheque (1.5% discount on tour fare), or by Visa or
Mastercard ($5,000 limit per person on credit cards).
Early Booking Bonus: Receive a $200 discount on the
first 12 seats and $100 on the next 8 seats for booking
early with deposit. The discount is not offered after
October 17, 2024.
Cancellation Policy: Up to September 23, 2024, the
cancellation charge is $100 per person. From September 24
to October 17, the cancellation charge is $300 per person.
From October 18 to November 22, the cancellation charge
is 40% of the tour fare. From November 23 to December
20, the cancellation charge is 80% of the tour fare. After
December 20, there is no refund.
Itinerary and Fare Changes: Due to continuing after
effects of the pandemic, sometimes we are notified
about changes to the itinerary prior to departure and
sometimes during the tour. We do our best to substitute
a similar service if something cancels, but occasionally
the only alternative is to provide a refund for the missed
activity. Please note that if we are forced to cancel a
tour component due to an issue beyond our control,
the current penalties still apply if you choose to cancel
the entire tour. Fuel surcharges and changes to taxes,
currency exchange rates, or other tour costs can occur
at any time, therefore Wells Gray Tours reserves the right
to increase fares due to such changes up to departure.
Flight upgrades: Please enquire about current prices
for upgrades on the flights to and from San Diego.
Premium economy and business class may be available.
Flight seating: We are unable to take requests for
window or aisle seating on the planes. The airlines will
not accept them, as group seating is assigned as a block.
If this is important to you, we suggest you take the “No
Flight” option with a fare reduction of $1,025 and book
your own flights which allow seat selection.
Flight delays due to weather: In the event flights are
delayed or cancelled by airlines due to weather, there
may be additional costs to you. Wells Gray Tours Ltd.
will not pay for hotel rooms and meals during the delay.
Most travel insurance policies cover expenses incurred
for weather delays.
Food Allergies on cruises: You must notify us no
later than at final payment if you have a food allergy.
An allergy causes medical distress, a preference does
not. Most food allergies can be handled at meals on the
ship, but you may have to order 24 hours in advance.
For some allergies, please consider bringing your own
snacks or food items so you are not dependent on what
restaurants are able to serve.
Travel Insurance: A Comprehensive Insurance policy
is available through Wells Gray Tours and coverage is
provided by Travel Guard. Policies purchased at deposit
include a waiver of the pre-existing condition clause for
medical and cancellation claims, otherwise policies can
be purchased no later than at final payment. Medical
questionnaire is not needed. Please contact us for details.
Photo Credits: All photos from Adobe Stock.
Experience Points or E-points: This tour earns 154
e-points. Each time you travel on a Wells Gray tour,
you earn e-points that are added to your account after
the tour returns. One e-point equals $1. Redeem your
earned points on select tours or accumulate enough
points to earn a free tour! Redemptions offered until
October 17, 2024.
Consumer Protection BC Licences: Kamloops 178,
Vernon 655, Kelowna 588, Penticton 924, Victoria 65842
ACCOMMODATIONS: The hotels named in the tour descriptions
are confirmed at the time the brochure is printed. It is very unusual
for changes to occur, but clients will be notified whenever possible.
Hotel Lists: Your ticket package contains a hotel list, which gives
the hotel name, address, and phone number. You can leave this list
with family/friends so you can be contacted while on your tour.
Special rooming requests: If you wish to have a ground floor room
where there is no elevator, a lower floor room in a high-rise hotel, or
a room adjacent to another traveller, please make this request at the
time you book your tour. Although we make every effort to confirm
your request by passing the information onto the hotels, it cannot be
guaranteed.
Class of Room: Our choice of accommodation is in the deluxe to
first class range. We try to strike a happy medium by maintaining a
high standard of hotels while keeping a close eye on costs. Most
hotels we use are members of the National Tour Association or
approved by the Canadian or American Automobile Association.
AAA rating is usually ♦♦♦ or better.
ROOM PARTNERS: Our reservation system tracks partner requests,
and you can add your name to our partner request list, or we can
provide you with the name and phone number of a possible partner.
Together you can decide if you are compatible and would like to
travel together.
SINGLES: Some hotels limit the number of single rooms assigned to
each group, so people travelling alone should make reservations
early. On a full tour, singles are requested to sit with other singles on
the coach, so that travelling companions can sit together.
SEAT ROTATION: This is mandatory on all tours, and your tour
director will describe the pattern and the frequency of the moves. For
fairness to other clients, exceptions will not be made.
BOARDING PASS: Your ticket package contains a boarding pass
which we request you fill out and give to the tour director upon
departure. This contains essential information that the tour director
would require in case of an emergency. Note that these are shredded
after the tour returns to protect your privacy.
SMOKING POLICY: All motorcoaches are non-smoking, but rest
stops are frequent. If smoking outdoors, please be considerate of
those clients who may have allergies to smoke. Also note that many
hotels are entirely non-smoking.
FOOD ALLERGIES: You must notify us no later than at final payment
if you have a food allergy. Some tours go to remote places where
restaurants may not be able to satisfy all food allergies. Please do not
tell us about your food preferences, as restaurants ignore these
requests. An allergy causes medical distress, a preference does not.
For some allergies, please consider bringing your own snacks or
food items so you are not dependent on what restaurants are able to
serve.
ITINERARY NOTES: Some tours have choices for attractions or
accommodation, and sometimes there are attractions that are at an
additional cost and listed as optional. Please choose these options
when you book your tour as some are limited in space. If you wish to
leave the tour at any time to visit friends and family, you are certainly
welcome to do so. Please ensure that the tour director is informed
and note that Wells Gray Tours Ltd. will not make a refund for any
missed or unused portions of the tour package.
SPECIAL NEEDS: If you require ongoing assistance in any way, you
must be accompanied by a travelling companion who will be fully
responsible for your needs while on tour. Your tour director cannot
provide ongoing assistance. Some tours may not be suitable due to
the level of activity, so please discuss your needs with us when you
book your tour. Please note that coaches cannot carry a scooter or
motorized wheelchair.
DEPARTURE TIMES: We suggest that you arrive at your departure
point no later than 15 minutes prior to the time shown on your ticket.
The first day of a tour usually has many stops for client pick up. Please
turn on your cell phone so the tour director can notify you if the coach
is late.
TRAVEL INSURANCE: Insurance is not included in tour fares, but it
is available for purchase. We strongly recommend purchasing
insurance to protect the non-refundable portion of your fare and to
provide coverage for unexpected events. Our policies are
underwritten by AIG Insurance Company of Canada. Policy must be
purchased no later than the time of final payment. Policies purchased
at deposit include a waiver of the pre-existing condition clause as
relates to cancellation, upgrade, or trip interruption. A detailed
brochure is available. Premiums are always subject to change until
paid as insurance companies can change premiums without notice.
GRATUITIES: Gratuities are at your discretion; however, they are a
significant portion of income for these professionals. Please use local
currency. The following are guidelines:
Tour director and coach driver: $7 CAD per person per day to
the tour director and $5 per person per day to the driver. Please do
not start a group collection. The most discreet method is to place the
tip in an envelope and on the final day either hand it to the tour
director or driver or leave it on her/his seat.
Meals: In Canada and the USA, 15-20% of the pre-tax bill; note:
For included meals, gratuities have been included.
Housekeeping staff: $2 per person per night local currency.
Luggage handling: $2 per bag. Note: Tip for one piece of
luggage at hotel is usually included.
Transfer driver with luggage handling: $2 per person.
LOST ITEMS: Clients disembarking at the end of a tour are urged to
check that they have all their personal belongings with them. Lost
items are usually held in Kamloops or Victoria Wells Gray offices.
CURRENCY: Your credit card is a convenient way to pay for many
meals and purchases. ATMs are easily accessible in Canada and the
USA but may be difficult to find in other countries. You should also
carry some cash with you in the currency of that country for gratuities
and in case credit cards cannot be used.
LUGGAGE: The limit per person is one large suitcase, weighing no
more than 50 lbs., and a small carry-on bag. A luggage tag is
included in your ticket package. The Wells Gray tag is essential for
the efficient handling of bags at hotels. Please attach the completed
tag to your suitcase before arriving at your departure point. If you
are on a cruise, please do not attach your cruise luggage tag until
the morning of embarkation. Airlines charge a fee for checked
luggage on Canada and USA flights. This is included in your tour
fare if the airline allows Wells Gray to prepay this fee, but if payment
is required at the airport, you must pay this directly to the airline at
check-in.
COMMENT SHEETS: We always strive to improve, and comments
from our customers are very important. Your tour director will hand
out a comment sheet during the tour (with a confidential envelope if
desired), so you can tell us what you think. To maintain a high
standard of service, Wells Gray management reads every client’s
comments and discusses any problems and praises with the hotels,
motorcoach company, other suppliers, and our staff.
TOUR PACKAGE: Your tour price includes all items listed in the
“What’s Included” section in the tour brochure. GST on applicable
tours is extra.
Your Tour Experience
PLEASE CAREFULLY READ THE FOLLOWING INFORMATION:
Consumer Protection BC Licences: Kamloops 178, Vernon 655, Kelowna 588, Penticton 924, Victoria 65842 Revised March 2023
PAYMENTS: A deposit is required within three days of booking and
is outlined in each tour brochure. If a deposit or balance becomes
overdue and we cannot contact you, your reservation will be
cancelled. By placing a deposit, you agree to the Terms and
Conditions. Payments can be made by online banking or cheque
(1.5% discount on tour fare), or by Visa or Mastercard ($5,000 limit
per person on credit cards). If your cheque payment returns as 'non-
sufficient funds', Wells Gray Tours Ltd. must charge you a $25 NSF
fee.
CANCELLATIONS: The cancellation policy for each tour is described
in detail in the tour brochure. If you cancel after the final payment
date, without paying in full, you forfeit the full deposit paid.
CONSUMER PROTECTION: In British Columbia, Consumer
Protection BC requires that any business or organization that collects
advance deposits from people for future travel must be registered
with the government and must hold those deposits in trust. This
protects consumer deposits in the unlikely event of bankruptcy.
Wells Gray Tours Ltd. is also a member in good standing of the
National Tour Association, which requires its members to carry at
least $1 million in professional liability, errors, and omission
insurance.
BORDER CROSSING: For any travel outside of Canada, a valid
passport is required. Passport numbers and expiry dates are
required in advance for many tours, and this information will be
collected before final payment. Clients are responsible for ensuring
that they have valid documentation for all border crossings. Clients
without valid documents may be detained by Customs Officers and
therefore miss their tour. Wells Gray Tours Ltd. cannot assume
responsibility for portions of a tour missed due to improper
documentation.
ROOM PARTNERS: Wells Gray Tours Ltd. cannot assume
responsibility for added costs due to disagreements encountered
while travelling or for cancellations by one party of a double or twin
accommodation room prior to departure.
LUGGAGE & LOST ITEMS: Luggage insurance is not included in
your fare. Please note that neither Wells Gray Tours Ltd. nor the
motorcoach company can assume responsibility for lost or damaged
luggage or its contents.
ITINERARY: Expect the unexpected. If you are unable to participate
in all aspects of the itinerary, Wells Gray Tours Ltd. will not issue a
refund or provide a fare reduction for any missed or unused portions
of the tour package. If any unforeseen delays, cancellations, changes,
or add-ons happen that are beyond Wells Gray Tours control, (or by
customer choice) there may be extra costs involved that may be
passed onto you, the client, after the trip returns. There is no
guarantee of refunds or reimbursements.
EXPERIENCE POINTS: Each time you travel with Wells Gray Tours,
you earn Experience Points (e-points). The number of e-points you
earn is written on the front page of each tour brochure. Your e-points
will be awarded to you after your tour returns and can then be
redeemed on future tours. E-Points must be earned before they can
be redeemed. 1 e-point is equivalent to $1.00.
PHOTOGRAPHY: Wells Gray Tours Ltd. and its designated tour
director reserve the right to take photographs or videos during the
operation of any tour or part thereof and to use the resulting
photography or videos for promotion on Facebook, the Wells Gray
Tours Ltd. website or for other commercial uses. By making a
reservation with Wells Gray Tours Ltd., you agree to allow your
likeness to be used by Wells Gray Tours Ltd. without compensation
to you. If you prefer that your likeness not be used, please notify us
in writing at final payment, or give a note to the tour director on the
first day.
CHANGES TO FARES: Due to the uncertainties of inflation, fuel
surcharges, taxes and foreign exchange, Wells Gray Tours Ltd.
reserves the right to modify tour fares in the event of cost changes.
COVID-19: Some countries we are visiting may require all tour
participants to be tested for Covid-19 prior to departure and/or be
fully vaccinated against COVID-19 at least 14 days prior to departure.
You are responsible for ensuring you meet the requirements for the
countries they you are visiting. Expect changes to the itinerary. It
may not be possible to communicate changes ahead of departure.
FACE MASK REQUIREMENTS: Although it is not mandatory, Wells
Gray Tours strongly encourages everyone to wear a face mask at
airports, in public places, and onboard motor coaches, ships and
airplanes. If you unfortunately become ill with Covid-19, you can still
ride on the coaches in the rear seat, but you must wear a KN-95 or N-
95 mask.
TRAVEL RESTRICTIONS: Wells Gray Tours Ltd. has no special
knowledge regarding the financial condition of any supplier or the
existence of unsafe conditions, health hazards, weather hazards,
political conditions, or climate extremes at locations to which you
may travel. For information about these concerns, we recommend
contacting the Travel Advice Section of the Government of Canada
website at travel.gc.ca. For public-health information, we
recommend contacting the BC Centers for Disease Control at 604-
707-2400 or bccdc.ca. The responsibility for checking and verifying
all passport, visa, vaccination, or other entry requirements of your
destination(s) and all conditions regarding health, safety, security,
political stability, and labour or civil unrest at such destination(s)
solely belongs to the traveller. Each tour has many suppliers, each
with their own policies or rules which you are expected to abide by
while on their premises. It is extremely rare, but suppliers can close
unexpectedly overnight or declare bankruptcy. Funds that we have
deposited with them on your behalf may not be recoverable and
therefore not refundable to you.
PRIVACY: Information collected by Wells Gray Tours Ltd. for
purposes of the tour or marketing or to assist attending personnel in
the event of an emergency is confidential and will not be disclosed
to third parties.
FORCE MAJEURE: In the circumstances amounting to force
majeure, Wells Gray Tours will not be required to refund any money
to you, although if Wells Gray Tours can recover any monies from our
suppliers, we will refund these to you. Suppliers may choose to
provide travel vouchers or credits in lieu of refund. Wells Gray Tours
is not responsible for a supplier’s failure to pay a refund.
RESPONSIBILITY
Neither Wells Gray Tours Ltd., nor any of its agents or representatives
shall be held liable or responsible directly or indirectly for any delay,
injury, loss or damage to any person or property, occasioned by the
neglect or default of any person or company providing transportation,
accommodation or any other services in connection with these tours,
or damages resulting directly or indirectly from act of God, sickness,
strike, quarantine, weather, government restraints, machinery
breakdown, or any other cause beyond our control. Wells Gray Tours
Ltd. acts as an agent for its suppliers, including but not limited to
companies providing transportation, accommodation, and other
services rendered. The right is reserved to withdraw all, or part of any
tour should conditions warrant and make such alterations in the
itinerary as may be found necessary for the convenience and proper
operation of any tour, without penalty.
Terms & Conditions
