Forms
(Templates)
Passenger Transport
Operator Accreditation
Department of State
Passenger Transport Operator Accreditation Forms
1
Standard/
Form
Document
1.4
Register of vehicles
• General vehicle register
• Taxi and luxury hire car register
2
2.2
Pre-departure checklists
• Bus (regular use)
• Bus (occasional use)
• Taxi (regular use)
• Taxi (occasional use)
• Small passenger vehicle (regular use)
• Small passenger vehicle (occasional use)
4
2.2A
Record of daily inspections
10
2.3
Fault and clearance report
11
2.5
Emergency management procedures
12
3.2
Register of drivers
• Taxi and luxury hire car
• Other passenger transport services
13
3.3
Driver monitoring
15
3.4
Passenger behaviour management procedures
16
3.5
Reportable incident management procedures
21
Form 1.4
Register Of Vehicles - Bus and Sma
l
l
l
Passenger Vehicles
This form sets out the minimum information that you are required to keep for each vehicle for accreditation.
You may wish to create a more detailed form that includes additional information about the vehicles, such as
the date and place of purchase and the due date for replacement.
2
Passenger Transport Operator Accreditation Forms
Vehicle
number/
identifier
Registration
number
Registration
expiry
Vehicle make/model
Seating/
operational
capacity
Manufacture
date (mm/yy)
First inspection
due (refer to
Standard 2.1)
Second
inspection due
(if relevant
–
refer to
Standard 2.1)
Form 1.4
Register Of Vehicles (Taxi And Luxury Hire Car)
This form sets out the minimum information that you are required to keep for each vehicle for accreditation.
You may wish to create a more detailed form that inclu
des additional information about the vehicles, such as
the date and place of purchase and seating capacity.
Passenger Transport Operator Accreditation Forms 3
Vehicle
number/
identifier
Registration
number
Registration
expiry
Vehicle make/
model
Seating
capacity
Manufacture
date
(mm/yy)
Date from
which
vehicle
can
no longer
be
used as a
taxi/luxury hire
car
First
inspection due
(see
Standard
2.1)
Second
inspection due
(if
relevant: see
Standard
2.1)
The items below need to be checked by only the first driver of the vehicle at the start of the day.
ODU Pre-Departure Checklist (Bus and
Medium to Heavy Trucks)
Pre-dep
arture inspection checklist for vehicles operated regularly
Note: If defect found, complete fault report form (Form 2.3) and submit to Responsible Person.
4
Passenger Transport Operator Accreditation Forms
Item
O.K
Defective
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Name of person conducting the check
Interior check
• Check vehicle was secured overnight and no unexpected or
suspicious items located.
• Check seatbelts (if fitted)
Lights and reflectors
• Check all lights including clearance lights for working order
• Check reflectors and lenses for breakages
Regulation signs and labels
•
Check that registration sticker (if required), inspection label and
no-smoking sign are affixed
•
Check vehicle is currently registered (if no registration sticker)
Mirrors, windows and windscreens
•
Check mirrors are securely mounted
•
Windscreens, windows and mirror surfaces are clean and
checked for damage
Wheels, tires and rims
• T
i
repressure and tread integrity
• Wheels, rims and retaining rims
• Wheel security (loose or missing wheel nuts)
Horns and signals
•
Check that horn is in working order
•
Check for audible reversing signal if applicable
Wipers and washers
• Check that wipers are in working order and do not obstruct
driver’s forward vision
• Check that windscreen washers have sufficient fluid to ensure
clear forward vision
Fire extinguisher
•
Check that fire extinguisher/s are correctly charged
Emergency exit
•
Check that emergency hammer is in place
Oils/fuel/water
• Check levels
• Check for leaks of any fluid (oil, water, refrigerant/coolant,
hydraulic fluid, brake fluid or other)
Structure and bodywork
•
Check that all panels and readily visible structural members are
secure
Brakes
• Check that brake failure indicators are in working order
• Check pressure/vacuum gauges
• Check brake application whilst moving prior to departure
• Check air tank (if applicable)
Initials of person undertaking check on completion of check
Vehicle registration
Week beginning
The items below need to be checked by only the first driver of the vehicle at the start of the day.
Form 2.2
Pre-Departure Checklist (Bus)
Pre-departure inspection checklist for vehicles operated occasionally
Note: If defect found, complete fault report form (Form 2.3) and submit to Responsible Person.
Passenger Transport Operator Accreditation Forms
5
Item
O.K Defective
Date
Name of person conducting the check
Interior check
•
Check vehicle was secured overnight and no unexpected or
suspicious items located
•
Check seatbelts (if fitted)
Lights and reflectors
•
Check all lights including clearance lights for working order
•
Check reflectors and lenses for breakages
Regulation signs and labels
•
Check that registration sticker (if required), inspection label and
no-smoking sign are affixed
•
Check vehicle is currently registered (if no registration sticker)
Mirrors, windows and windscreens
•
Check mirrors are securely mounted
•
Windscreens, windows and mirror surfaces are clean and
checked for damage
Wheels, tyres and rims
•
Tyre pressure and tread integrity
•
Wheels, rims and retaining rims
•
Wheel security (loose or missing wheel nuts)
Horns and signals
•
Check that horn is in working order
•
Check for audible reversing signal if applicable
Wipers and washers
•
Check that wipers are in working order and do not obstruct
driver’s forward vision
•
Check that windscreen washers have sufficient fluid to ensure
clear forward vision
Fire extinguisher
•
Check that fire extinguisher/s are correctly charged
Emergency exit
•
Check that emergency hammer is in place
Oils/fuel/water
•
Check levels
•
Check for leaks of any fluid (oil, water, refrigerant/coolant,
hydraulic fluid, brake fluid or other)
Structure and bodywork
•
Check that all panels and readily visible structural members are
secure
Brakes
•
Check that brake failure indicators are in working order
•
Check pressure/vacuum gauges
•
Check brake application whilst moving prior to departure
•
Check air tank (if applicable)
Initials of person undertaking check on completion of check
Vehicle registration
The items below need to be checked by only the first driver of the vehicle at the start of the day.
Form 2.2
Pre-Departure Checklist (Taxi)
Pre-departure inspection checklist for vehicles operated regularly
Note: If defect found, complete fault report form (Form 2.3) and submit to Responsible Person.
6
Passenger Transport Operator Accreditation Forms
Item
O.K
Defective
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Name of person conducting the check
Interior check
•
Check no unexpected or suspicious items located
•
Seatbelts are serviceable and accessible to all passengers
Lights and reflectors
•
Check all lights (headlights, front park/side lights, tail lights, brake lights,
reversing lights, turn signal indicator lights, number plate light) for
working order
Regulation signs and labels
•
Inspection label, licence number plate, driver identification and
photograph, complaints telephone number, taxi security camera signs
and certification label, and no-smoking sign are affixed and clearly visible
•
Check vehicle is currently registered
Mirrors, windows and windscreens
•
Check mirrors are securely mounted
•
Windscreens, windows and mirror surfaces are clean and checked for
damage
Wheels, tyres and rims
•
Tyre pressure and tread integrity
•
Wheels, rims and retaining rims
•
Wheel security (loose or missing wheel nuts)
Horns and signals
•
Horn is in working order
•
Audible reversing signal (if applicable)
Wipers and washers
•
Wipers are in working order and do not obstruct driver’s forward vision
•
Windscreen washers have sufficient fluid to ensure clear forward vision
Oils/fuel/water
•
Check levels
•
Ensure no leaks of oil, fuel, water, refrigerant/coolant, hydraulic fluid or
brake fluid
Structure and bodywork
•
All panels and readily visible structural members are secure
Brakes
•
Brake failure indicators are in working order
•
Check brake application whilst moving prior to departure
Taxi equipment
•
Meter correctly sealed and working
•
Taxi roof sign affixed and operational
•
Tariff lights affixed and operational
•
Security camera indicates system is operational
Fire extinguisher (if fitted)
•
Fire extinguisher/s correctly charged.
Emergency release mechanism (WATs)
•
Emergency release label clearly visible from exterior of vehicle
Initials of person undertaking check on completion of check
Vehicle registration
Week beginning
The items below need to be checked by only the first driver of the vehicle at the start of the day.
Form 2.2
Pre-Departure Checklist (Taxi)
Pre-departure inspection checklist for vehicles operated occasionally
Note: If defect found, complete fault report form (Form 2.3) and submit to Responsible Person.
Passenger Transport Operator Accreditation Forms
7
Item
O.K Defective
Date
Name of person conducting the check
Interior check
•
Check no unexpected or suspicious items located
•
Seatbelts are serviceable and accessible to all passengers
Lights and reflectors
•
Check all lights (headlights, front park/side lights, tail lights, brake lights,
reversing lights, turn signal indicator lights, number plate light) for
working order
Regulation signs and labels
•
Inspection label, licence number plate, driver identification and
photograph, complaints telephone number, taxi security camera signs
and certification label, and no-smoking sign are affixed and clearly visible
•
Check vehicle is currently registered
Mirrors, windows and windscreens
•
Check mirrors are securely mounted
•
Windscreens, windows and mirror surfaces are clean and checked for
damage
Wheels, tyres and rims
•
Tyre pressure and tread integrity
•
Wheels, rims and retaining rims
•
Wheel security (loose or missing wheel nuts)
Horns and signals
•
Horn is in working order
•
Audible reversing signal (if applicable)
Wipers and washers
•
Wipers are in working order and do not obstruct driver’s forward vision
•
Windscreen washers have sufficient fluid to ensure clear forward vision
Oils/fuel/water
•
Check levels
•
Ensure no leaks of oil, fuel, water, refrigerant/coolant, hydraulic fluid or
brake fluid
Structure and bodywork
•
All panels and readily visible structural members are secure
Brakes
•
Brake failure indicators are in working order
•
Check brake application whilst moving prior to departure
Taxi equipment
•
Meter correctly sealed and working
•
Taxi roof sign affixed and operational
•
Tariff lights affixed and operational
•
Security camera indicates system is operational
Fire extinguisher (if fitted)
•
Fire extinguisher/s correctly charged
Emergency release mechanism (WATs)
•
Emergency release label clearly visible from exterior of vehicle
Initials of person undertaking check on completion of check
Vehicle registration
The items below need to be checked by only the first driver of the vehicle at the start of the day.
Form 2.2
Pre-Departure Checklist (Small Passenger Vehicle)
Pre-departure inspection checklist for vehicles operated regularly
Note
: If defect found, complete fault report form (Form 2.3) and submit to Responsible Person.
8
Passenger Transport Operator Accreditation Forms
Item
O.K
Defective
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
Name of person conducting the check
Interior check
•
Check no unexpected or suspicious items located
•
Seatbelts are serviceable and accessible to all passengers
Lights and reflectors
•
Check all lights (headlights, front park/side lights, tail lights, brake lights,
reversing lights, turn signal indicator lights, number plate light) for
working order
Regulation signs and labels
•
Inspection label, licence number plate (if required), and no-smoking sign
are affixed and clearly visible
•
Check vehicle is currently registered
Mirrors, windows and windscreens
•
Check mirrors are securely mounted
•
Windscreens, windows and mirror surfaces are clean and checked for
damage
Wheels, tyres and rims
•
Tyre pressure and tread integrity
•
Wheels, rims and retaining rims
•
Wheel security (loose or missing wheel nuts)
Horns and signals
•
Horn is in working order
•
Audible reversing signal (if applicable)
Wipers and washers
•
Wipers are in working order and do not obstruct driver’s forward vision
•
Windscreen washers have sufficient fluid to ensure clear forward vision
Oils/fuel/water
•
Check levels
•
Ensure no leaks of oil, fuel, water, refrigerant/coolant, hydraulic fluid or
brake fluid
Structure and bodywork
•
All panels and readily visible structural members are secure
Brakes
•
Brake failure indicators are in working order
•
Check brake application whilst moving prior to departure
Initials of person undertaking check on completion of check
Vehicle registration
Week beginning
The items below need to be checked by only the first driver of the vehicle at the start of the day.
Form 2.2
Pre-Departure Checklist (Small Passenger Vehicle)
Pre-departure inspection checklist for vehicles operated occasionally
Note: If defect found, complete fault report form (Form 2.3) and submit to Responsible Person.
Passenger Transport Operator Accreditation Forms
9
Item
O.K Defective
Date
Name of person conducting the check
Interior check
•
Check no unexpected or suspicious items located
•
Seatbelts are serviceable and accessible to all passengers
Lights and reflectors
•
Check all lights (headlights, front park/side lights, tail lights, brake lights,
reversing lights, turn signal indicator lights, number plate light) for
working order
Regulation signs and labels
•
Inspection label, licence number plate (if required), and no-smoking sign
are affixed and clearly visible
•
Check vehicle is currently registered
Mirrors, windows and windscreens
•
Check mirrors are securely mounted
•
Windscreens, windows and mirror surfaces are clean and checked for
damage
Wheels, tyres and rims
•
Tyre pressure and tread integrity
•
Wheels and rims and retaining rims
•
Wheel security (loose or missing wheel nuts)
Horns and signals
•
Horn is in working order
•
Audible reversing signal (if applicable)
Wipers and washers
•
Wipers are in working order and do not obstruct driver’s forward vision
•
Windscreen washers have sufficient fluid to ensure clear forward vision
Oils/fuel/water
•
Check levels
•
Ensure no leaks of oil, fuel, water, refrigerant/coolant, hydraulic fluid or
brake fluid
Structure and bodywork
•
All panels and readily visible structural members are secure
Brakes
•
Brake failure indicators are in working order
•
Check brake application whilst moving prior to departure
Initials of person undertaking check on completion of check
Vehicle registration
Form 2.2 A
Record Of Daily Inspections
You may use this form to keep a summary record of each vehicle’s pre-departure inspections for the month.
10
Passenger Transport Operator Accreditation Forms
Date
Checked by
Signature
Details of faults
Faults reported
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Vehicle registration
Month/Year
Form 2.3
Fault and Clearance Report
This form may be used to track vehicle faults, repairs and fault clearance.
Passenger Transport Operator Accreditation Forms
11
Fault Report
Fault Clearance
Item
No.
Date
Description of
fault or
symptoms
Action taken
(tick)
Actioned by
(name and
signature)
Reason for
action
Date
Repairs/action
taken
Certified by
(name and
signature)
Repair
Defer
Monitor
Repair
Defer
Monitor
Repair
Defer
Monitor
Repair
Defer
Monitor
Repair
Defer
Monitor
Repair
Defer
Monitor
Repair
Defer
Monitor
Repair
Defer
Monitor
Vehicle Details
Company/Operator
Vehicle registration
Fleet/vehicle number
Vehicle type
Odometer reading
Form 2.5
Emergency Management Procedures
•
Arrangements for passengers (whether
they should remain in the vehicle, or
where they should wait if the vehicle is
unsafe) – and what to do if passengers
refuse to comply
Do not make admissions with respect to
liability in a collision
Whether the driver should assist in
clearing the road of debris (if safe)
Obtain details from the other party/
parties involved in a collision
If the vehicle cannot be driven,
make alternative arrangements and
advise passengers
If the vehicle can be driven, check all
systems before continuing on the journey
Complete incident report at the time of
the incident
Collect as much information from the
scene as possible at the time, including
witnesses, details of Police Officers
attending the scene and any charges
made or pending, details of injured
persons (passengers or otherwise), a
brief sketch of the scene (or photographs)
What the driver should do on return to the
depot/base
Introduction
This sample policy relates to the management of
emergency situations for vehicles involved in an
accident, breakdown or other situations where the
safety of the passengers or driver is compromised.
The procedures should include actions that drivers
must undertake if such a situation occurs to
ensure the safety of the passengers. These may
be different according to the type of incident that
occurs.
A summary of the procedures must be clearly
visible in each operating vehicle, along with any
incident report forms and information collection
forms you develop as part of the procedures.
•
•
•
•
Basic Procedures
1. Have a list of emergency phone numbers
for drivers
These might include:
•
•
•
•
•
•
•
•
•
•
Depot or base
Responsible operator
Radio room
Police
Ambulance
Fire
Other as required (e.g. school, for school
bus services)
•
3. Keep records
As part of your emergency procedures you should
have relevant forms to ensure that the driver
collects all the information that is required after a
collision or other incident. These should be kept
in the vehicle with the summary of the emergency
procedures. They include:
2. Outline key steps for a driver to take in the
event of an emergency
These should cover a variety of situations that
might occur and what the driver should do in each
case. This may vary according to the severity of
the incident and
whether anyone has been hurt and
should include:
•
Information to be collected at the scene
of the incident (regardless of the type
of incident)
Information to be obtained from third
parties involved in a collision
Incident report form
•
•
Check on safety of passengers first
Contact Ambulance immediately if
someone is injured
Circumstances when Police must be
called
Advise depot/base/operator
as soon as
possible
•
•
•
•
12
Passenger Transport Operator Accreditation Forms
Form 3.2
Register Of Drivers (Taxi & LHC)
This is an example Driver Register that may be used by taxi and luxury hire car operators.
All drivers are to sign this register to indicate that they have read and understood the procedures and
policies that describe their
duties, and agree that they will carry out their duties in the manner as described
in the manual.
DRIVERS: if you do not understand any policies or procedures please discuss them with the
Responsible Person before you sign this form
*By signing this form you confirm that you are aware of/have read and understood
obligations, and the procedures to be followed.
your duties and
Passenger Transport Operator Accreditation Forms
1
Full name of driver
Address of driver
Driver’s contact phone
number(s)
Date of commencement of
employment
Driver’s licence
number and class
Expiry date
(day/month/year)
Driver holds Ancillary
Certificate (Y/N)
A/C expiry date
(day/month/year)
Checked by
(name and signature)
Date
Workers Compensation
insurer and policy number
Expiry date
(day/month/year)
Awareness of policies
Driver’s signature*
Date
Pre-departure inspections
Fault reporting system
Emergency management
Reportable incident management
Passenger behaviour management
Other
Form 3.2
Register Of Drivers
This is an example Driver Register that may be used by operators of passenger transport services other
than taxi and luxury hire car services.
All drivers are to sign this register to indicate that they have read and understood the procedures and
policies
that describe their duties, and agree that they will carry out their duties in the manner as described
in the manual.
DRIVERS: if you do not understand any policies or procedures please discuss them with your
employer before you sign this form.
*By signing this form you confrm that you are aware of/have read and
obligations, and the procedures to be followed.
understood your duties and
14
Passenger Transport Operator Accreditation Forms
Full name of driver
Address of driver
Driver’s contact phone
number(s)
Date of commencement of
employment
Driver’s licence
number and class
Expiry date
(day/month/year)
Driver holds Ancillary
Certificate (Y/N)
Expiry date
(day/month/year)
Checked by
(
name and signature)
Date
Awareness of policies
Driver’s signature*
Date
Pre-departure inspections
Fault reporting system
Emergency management
Reportable incident management
Passenger behaviour management
Other
Form 3.3
Driver Monitoring
You must check the details held in your Driver Register for each driver at a minimum of every 12 months to
ensure that each driver still holds a current driver licence and Ancillary Certificate.
You can verify that a driver has a current Ancillary Certificate on the Department’s website at
www.transport.tas.gov.au/passenger/operators
Details on Ancillary Certificates can be found under the link
“Current Ancillary Certificates for Public Passenger Vehicles.
Passenger Transport Operator Accreditation Forms
15
Driver’s name
Driver’s licence number, class
and expiry date (day/month/year)
Current?
Yes
No
Driver’s Ancillary Certificate
expiry date
(day/month/year)
Current?
Yes
No
Checked by
(
name and signature)
Date
Driver’s licence number, class
and expiry date (day/month/year)
Current?
Yes
No
Driver’s Ancillary Certificate
expiry date
(day/month/year)
Current?
Yes
No
Checked by
(
name and signature)
Date
Driver’s licence number, class
and expiry date (day/month/year)
Current?
Yes
No
Driver’s Ancillary Certificate
expiry date
(day/month/year)
Current?
Yes
No
Checked by
(
name and signature)
Date
Form 3.4
Passenger Behaviour Management Policy Procedures
Whatever method you choose, your passenger
Introduction
This sample policy relates to the management of
passenger behaviour when a passenger travelling in
or on one of your vehicles behaves in a way that may
be a breach of the Passenger Transport Services
Regulations 2013 or that may compromise the safety
of the driver, other passengers or the safe operation
of the vehicle. Your policy must be consistent with
the requirements of the regulations regarding what
a driver or operator may reasonably do if a person is
committing an offence on or in the vehicle.
This is an example that would comply with
Accreditation Standard 3.4, but you may
develop your
own passenger behaviour policy that meets the
needs
of your business. For example, you may choose to
categorise different types of passenger behaviour
in different ways, and set out different procedures
for managing each group of behaviours. You might
decide that there are only certain offences where
you
would want a driver to direct a passenger to leave the
vehicle, and that for other less serious offences the
driver should not do this. In cases of very dangerous
or potentially life-threatening behaviour, you should
consider including requirements for the driver to
contact Tasmania Police.
You may also wish to include procedures for drivers
in dealing with passenger behaviour that may not be
in breach of any regulations, but is still unacceptable
in terms of the Conditions of Travel for your service,
as set out in Regulation 11 of the Passenger
Transport Regulations. It is not mandatory to develop
Conditions of Travel for your service. Conditions of
Travel can cover any area that is not addressed in the
Passenger Transport Services Act or Regulations,
but
must not be inconsistent with the legislation.
Your service’s Conditions of Travel must be displayed
in a prominent location inside the vehicle used to
provide the passenger transport service or, if this is
not practicable, they must be available to members of
the public on request (or could be published on your
website).
behaviour procedures must not contradict the Act
or the Regulations. For example, a driver must not
be permitted to direct a person to leave the vehicle
other than in the circumstances permitted by the
Regulations. Your driver may ask a person to stop
engaging in behaviour prohibited by your Conditions
of
Travel, but they cannot direct them to leave the vehicle.
The example policy outlined below is suitable for
operators of large passenger vehicles. Operators
of small passenger vehicles (taxis, luxury hire cars,
restricted hire vehicles) would probably not require
as detailed a policy, as there are fewer passengers
travelling in these vehicles, who are mostly known to
each other.
It is recommended that you develop a pro forma
Incident Report for drivers to enable them to record
details of any incidents that occur on the road.
School bus operators: The contractual obligations
between the Department and school bus operators
may require different procedures to be followed for
misbehaviour by a student travelling on your service.
This may include requirements to notify the student’s
school and parents, and for action to be taken by
those parties. This is not included in the example
policy and does not form part of the accreditation
requirements.
16
Passenger Transport Operator Accreditation Forms
Group 2 – Dangerous Behaviour (some risk of
physical danger to an individual or
damage to the vehicle)
Passenger Transport Services
Example Policy – Behaviour Groups
This example policy groups the types of behaviours
that might be encountered on a passenger transport
service into four groups, ranging from minor nuisance
behaviours, to behaviours where someone’s physical
safety is threatened in an extreme manner.
The procedures for a driver to manage each type of
behaviour will vary according to the seriousness
of the
behaviour.
Note that these are examples only and refer only to
behaviours that are offences under the Passenger
Transport Regulations. You may choose to group
behaviours differently and also to specify behaviours
that are covered by your service’s Conditions of
Travel.
Group 1 – Nuisance and Offensive Behaviour
(little or no risk of physical danger
to an individual or damage to the
vehicle)
Passenger Transport Services
• Behaving in an offensive or
indecent manner (regulation
16(1)(f))
• Using profane, indecent, obscene,
offensive or blasphemous language
(regulation 16(1)(g))
• Behaviour that is prohibited by the service’s
conditions of travel (regulation 11)
•
Doing something to endanger the safety
of passengers, the driver or the vehicle
(regulation 16(1)(a))
you would need to determine the types
of behaviour that would fit into this
category (e.g. distracting the driver,
holding their own arms out the window,
pressing stop buttons repeatedly etc)
Threatening, harassing or attempting
to intimidate another person
(regulation 16(1)(b))
Wilfully disturbing the comfort or
convenience of another person
(regulation 16(1)(d))
Soiling, damaging or defacing another
person’s property (regulation 16(1)(e))
Throwing things from the vehicle
(regulation 16(1)(h))
o
•
•
•
•
Regular Passenger Services
•
Possessing an open container of alcohol
(regulation 16(2)(c))
Having an animal on board the vehicle, other than
an animal permitted by law (regulation 16(2)(e))
Failing to vacate seat for a person with a disability
or injury, an elderly person, a visibly pregnant
woman, a person accompanying a child less than
5 years of age or other person who appears to
have special needs (regulation 16(3))
•
•
•
•
Littering in the vehicle (regulation 16(2)(d))
Placing feet on the seats of the vehicle
(regulation 16(2)(f))
Spitting on the vehicle (regulation
16(2)(g))
Playing an instrument (regulation 16(2)(h))
Busking (regulation 16(2)(i))
Eating or drinking a substance other
than water, unless this is necessary for
medical reasons (regulation 16(5)(a))
Occupying more than one seat
(regulation 16(5)(b))
Selling or distributing anything, or
attempting to do so (regulation 16(5)(c))
Displaying a sign, or attempting to do so
(regulation 16(5)(d))
Affixing something to the vehicle or
attempting to do so (regulation 16(5)(e))
•
•
•
•
•
•
•
•
Passenger Transport Operator Accreditation Forms
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Group 3 – Very Destructive or Dangerous
Behaviour (high risk of physical
danger to an individual or damage to
the vehicle)
Passenger Transport Services
Group 4 – Highly Dangerous or Potentially
Life-
Threatening Behaviour
(extreme risk of serious physical
danger to an individual)
•
Doing something to endanger the safety
of passengers, the driver or the vehicle
(regulation 16(1)(a))
•
Doing something to endanger the safety
of passengers, the driver or the vehicle
(regulation 16(1)(a))
o
you would need to determine the types
of behaviour that would fit into this
category (e.g. fighting etc)
Wilfully obstructing or hindering another
person (regulation 16(1)(c)) – e.g.
preventing someone from getting off the
bus
Soiling damaging or defacing the vehicle
(regulation 16(1)(e))
o you would need to determine the
types of behaviour that would fit into
this category (e.g. breaking windows,
slashing seats etc)
you would need to determine the types
of behaviour that would fit into this
category (e.g. physically attacking the
driver or another passenger, spitting
at a person, lighting a fire, threatening
harm with a dangerous weapon etc)
Soiling damaging or defacing the vehicle
(regulation 16(1)(e))
o
•
•
you would need to determine the types of
behaviour that would fit into this
category
(e.g. lighting a fire, interfering with the
mechanical operation of the vehicle etc)
o
•
Regular Passenger Services
•
•
Smoking (regulation 16(2)(a))
Drinking alcohol (regulation 16(2)(b))
18
Passenger Transport Operator Accreditation Forms
Group 2 – Dangerous Behaviour (some risk of
physical danger to an individual or
damage to the vehicle)
Example Behaviour Management
Procedures
The examples set out below are examples of how
your
drivers might be instructed to deal with behaviours
that
fall into each of the four behaviour groups suggested
above. Again, these are examples only and you may
choose different approaches for your policy, provided
that these are consistent with the regulations.
Group 1 – Nuisance and Offensive Behaviour
(little or no risk of physical danger
to an
individual or damage to the vehicle)
First incident
=> Driver issues caution &
and advises passenger of
consequences of
repeated offences. Driver
notes passenger’s name
(as
permitted by Regulation
15),
records incident and action
No further
=> No further action. Driver
provides operator with
a
copy of incident report.
=> Driver issues further
caution.
First incident
=> Driver advises passenger that
behaviour is inappropriate
& reminds passenger of
consequences of repeated
offences.
Repeated incident
=
If no further incident, at
completion of the journey
driver advises passenger
that travel would be
refused on the next
journey with the
company.
Driver records
incident and provides
operator with a copy
of incident report.
Driver
advises passenger
that they will be dropped
off at the nearest
practical
point along the bus route.
Driver offers to call a
person nominated by the
passenger to collect the
passenger.
Driver notifies Tasmania
Police Communications
Centre* of
incident details.
Driver records
incident and provides
operator with a copy
of incident report.
No further incident
Repeated incident
=> No further action.
=
Driver again advises
passenger that
behaviour is
inappropriate & reminds
passenger of
consequences of
repeated
offences.
Driver notes passenger’s
name (as permitted by
Regulation 15), records
incident and action taken.
Driver provides operator
with a copy of incident
=
=
2nd repeated incident =>
=
=
=
=
Passenger Transport Operator Accreditation Forms
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Group 3 – Very Destructive or Dangerous
Behaviour (high risk of physical
danger
to an individual or damage to the
vehicle)
Group 4 – Highly Dangerous or Potentially
Life-Threatening Behaviour
(extreme
risk of serious physical danger to an
individual)
First incident
=
Driver issues caution &
and advises passenger of
consequences of repeated
offences. Driver notes
passenger’s name (as
permitted by Regulation
15),
records incident and action
taken.
=> No further
action. Driver
provides operator with
a
copy of incident report.
First incident
=
Driver notes passenger’s
name (as permitted by
Regulation 15), records
incident and action taken.
Driver advises passenger
that
they will be dropped off
at the
nearest practical point along
the bus route.
If the situation is imminently
dangerous** the passenger
should be dropped off
immediately and police
informed of the
whereabouts
of the passenger.
Driver notifies Tasmania
Police Communications
Centre* of incident details.
Driver records incident and
provides operator with a
copy
of incident report.
=
No further
=
Repeated incident
=
Driver advises passenger
that they will be dropped
off at the nearest
practical
point along the bus route.
Driver offers to call a
person nominated by the
passenger to collect the
passenger.
Driver notifies Tasmania
Police Communications
Centre* of incident details.
Driver records incident
and provides operator
with a copy of incident
=
=
=
=
NOTE
* If at any stage the driver believes that Tasmania
Police should become involved and an arrest or
charges made, the driver should contact the Police
Communications Centre and arrange for Police
Officers
to board the bus somewhere along the bus route.
Contact 000 for emergencies or 131 444 for
non-emergency situations.
Police have more powers of arrest if they attend the
scene of a crime and a person is found to be
offending
or is in circumstances that lead a Police Officer to
believe that they have offended.
** You may also wish to include information for
drivers relating to actions they might take to restrain
or prevent a potential offender from committing a
highly dangerous or life threatening behaviour. Under
these circumstances, Section 39 of the Criminal
Code outlines the rights of drivers and others in such
matters.
It is lawful for any person to use such force as he
believes on reasonable grounds to be necessary
in order to prevent the commission of a crime,
the commission of which would be likely to cause
immediate and serious injury to any person or
property, or in order to prevent any act being done
which he believes on reasonable grounds would, if
done, amount to any such crime.
=
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Passenger Transport Operator Accreditation Forms
Form 3.5
Reportable Incident Management
Introduction
Standard 3.5 is about managing incidents that may
be either crimes or serious offences, or breaches
of the legislation that applies to your service. These
are referred to as “reportable incidents”.
The legislation may include:
Requirements Of Standard 3.5
You must have procedures to manage any of these
types of incidents if they are reported to you or to
one of your employees or drivers. Your procedures
should include the following things:
•
A way to acknowledge allegations of breaches of
legislation by a driver or other person connected
to your service
Steps that you will take to manage such
allegations
A person (or people) responsible for taking
these steps, including referring allegations to the
relevant party for investigation if necessary.
o If an allegation is about a serious offence
or crime (such as assault, sexual offence,
intimidation or harassment) you should advise
the person who is making the complaint to
contact Tasmania Police as soon as possible. It
is also recommended that you contact the
Department for advice on managing this
allegation.
A system to identify drivers or employees who
breach legislation on more than one occasion,
and steps that you will take to ensure this doesn’t
continue to happen. Depending on the type of
offence, this might include retraining, suspension,
referring them to the Department for investigation
or dismissing them.
Keeping records of any allegations made against
your drivers or employees and any action taken
•
•
•
•
•
•
Criminal Code Act 1924
Passenger Transport Services Act 2011
Vehicle and Traffic Act 1999
Traffic Act 1925
Passenger Transport Services Regulations 2013
Vehicle and Traffic (Driver Licensing and Vehicle
Registration) Regulations 2010
Vehicle and Traffic (Vehicle Standards)
Regulations 2001
Road Rules 2009
•
•
•
•
Additional legislation relating to the operation of
taxi, luxury hire car and restricted hire vehicle
services:
•
•
•
•
•
Taxi and Hire Vehicle Industries Act 2008
Taxi Industry Regulations 2018
Luxury Hire Car Industry Regulations 2018
Restricted Hire Vehicle Industry Regulations 2013
The Department suggests that in the first instance,
other than in cases of serious offences or crimes,
customers might consider making a complaint
to the taxi operator or dispatch service before
reporting the matter to the relevant authority.This
gives the operator a chance to resolve the issue
with the customer without having to have the matter
investigated.
However, customers are also entitled to report any
breaches of legislation to the relevant authority,
without having first contacted the operator.
•
You may also like to include procedures for dealing
with general customer service complaints from
customers, including:
•
•
•
•
•
Who is responsible for handling complaints
What process they should follow
Who they need to speak to
How long it should take to handle a complaint
What action, if any, should be taken against a
driver against whom a complaint is substantiated
How you will respond to the person who made
the complaint, regardless of the outcome.
•
However, this is not mandatory for accreditation.
Passenger Transport Operator Accreditation Forms
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Form 3.5
Reportable incident management procedures for
Passenger Transport Services
The following flow chart and table outline some of the offences that could be referred to you as responsible
operator of a passenger transport service, and explain the appropriate body to whom allegations for such
offences might be referred if you cannot resolve them with the customer.
Ye
No
No
Ye
Advise the customer of
further action they can take
according to what the
complaint is about:
Breach of passenger
transport or taxi &
hire vehicle laws
Unroadworthy or
unsafe vehicle
Breach of Road
Rules
Unlawful
discrimination
Customer service
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Passenger Transport Operator Accreditation Forms
Contact
Tasmania
Police 131 444
Contact
Service
Tasmania 1300
135 513
The Department has no
authority to investigate.
Customer decides
whether or not to use
your service again.
Contact
Tasmanian Anti-
Discrimination
Commission
1300 305 062 (within Tasmania)
(03) 6165 75 15 (outside Tasmania)
Australian Human Rights
Commission
1300 656 419
www.humanrights.gov.au/
complaint-information
Matter ends.
(If you get more complaints
about the same person, you
should take further action)
Take appropriate action
if allegation is proven
Is the customer satisfied
with your response?
Advise the Department
of allegation
Investigate the complaint
and advise the customer
of the outcome
Advise customer to
contact
Tasmania Police
on 131 444 or
000 (emergencies only)
Is it a crime or a serious offence?
Reportable Incident Management
Form 3.5
Reportable Incident Management Procedures For
Passenger Transport Services
Examples of Complaint Types
These are provided as examples only. Not all of these examples will be relevant to all types of service,
and the table does not include all offences under all of the legislation that applies to the operation of your
service.
Passenger Transport Operator Accreditation Forms
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Type of complaint Examples of complaints
Crime or serious
offence
•
Stealing
•
Assault
•
Sexual offence
•
Stalking
•
Dangerous or negligent driving
•
Abusive or threatening language, harassment or inBmidaBon
B
reach of anB-
--
discriminaBon laws
•
Refusing to take a wheelchair-
-
-
r
eliant passenger (except as permiLed by
law)
•
R
efusing to carry a Guide Dog or other assistance animal (except as
permiLed by law)
Breach of driver
licensing and vehicle
registraBon regulaBons
•
Driving with expired licence or ancillary cerBficate
•
OperaBng an unregistered vehicle
•
OperaBng a vehicle with the incorrect MAIB premium
Breach of vehicle
standards
•
Unroadworthy or unsafe vehicle (e.g. smooth tyres, lights not working,
cracked windscreen)
Breach of road rules
•
Running a red light
•
Speeding
•
Failing to give way
Breach of passenger
transport laws
•
OperaBng a vehicle exceeding operaBonal capacity
•
Refusing to pick up a passenger who is authorised to travel on the service
•
Secng down a passenger other than as required by the legislaBon
•
Secng down a passenger in an unsafe place
•
Removing a passenger from a vehicle other than as permiLed by the
legislaBon
•
Allowing standing passengers to obstruct entrances and exits, or to cause
danger or discomfort to other passengers
•
Driving a vehicle when luggage is not safely stowed
Form 3.5
Reportable Incident Management Procedures
For
Passenger Transport Services
2
Passenger Transport Operator Accreditation Forms
Breach of taxi laws
•
Overcharging or inappropriate charging
•
Misusing a taximeter (e.g. wrong tariff, turning meter on too early)
•
Taking an incorrect route
•
Taxi equipment not working
•
Refusing a hiring from a taxi rank (except as permiLed by law)
•
Informing a person that only wheelchair-
-
-
r
eliant people can travel in WATs
•
R
efusing to allow another taxi to leave a taxi rank
General customer
service
•
Rude driver
•
Dirty vehicle
•
Driver refuses to assist with luggage
•
Poor driving (not breaching road rules)
•
Late taxi or taxi doesn’t arrive
Passenger Transport Operator Accreditation Forms
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