a reasonable time. Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer

guarantee will depend on whether the failure to comply with the guarantee is major or minor.

Minor failures to comply with a consumer guarantee can normally be xed or resolved in a reasonable amount of time. In

this case, the seller can choose to oer you a refund, replacement, repair or, in the case of services, resupply. If the seller

does not x the problem or takes too long, you may be able to get it xed by someone else and recover the costs from

the seller depending on the circumstances.

• You would not have purchased the product if you had known about the problem.

• The product is signicantly dierent from the description, sample or demonstration model you were shown.

• The product is substantially unt for its normal purpose and cannot easily be made t within a reasonable time.

• The product is substantially unt for a purpose that you told the supplier about, and cannot easily be made t within a

• The product is unsafe.

For services, there is a major failure to comply with a consumer guarantee when:

• You would not have engaged the service if you had known the nature and extent of the problem.

• The service does not meet the reasonable expectations for that type of service, and the problem cannot be rectied